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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • lauren_mal
  • Casual Listener
  • 48682 Views
  • 21 replies
  • 4 likes
  • 48682 Views
  • 21 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 30370 Views
  • 19 replies
  • 2 likes
  • 30370 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • pzimring
  • Visitor
  • 21007 Views
  • 6 replies
  • 1 likes
  • 21007 Views
  • 6 replies
  • 1 likes

Superuser Contribution Duda de cobro

Buenas, me acabo de hacer premium con plan familiar y solo me han cobrado 10 euros y me sale que me vuelven a cobrar el 7/04. Por que? Se supone que es mensual... o es la parte proporcional hasta esa fecha?

  • Newbie
  • Buenas, me acabo de hacer premium con plan familiar y solo me han cobrado 10 euros y me sale que me vuelven a cobrar el 7/04. Por que? Se supone que es mensual... o es la parte proporcional hasta esa...
  • Maria_B
  • Moderator
  • 115 Views
  • 1 replies
  • 0 likes
  • 115 Views
  • 1 replies
  • 0 likes

Superuser Contribution Money taken

Hi i just wanted to make a spotify premium sub but i cant do it right now but the money was already taken can i get them back?

  • Newbie
  • Hi i just wanted to make a spotify premium sub but i cant do it right now but the money was already taken can i get them back?
  • Maria_B
  • Moderator
  • 124 Views
  • 1 replies
  • 0 likes
  • 124 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cancelling Premium

I was previously subscribed through apple, but want to change to being subscribed through spotify. I cancelled my subscription through Apple. When will i be able to get premium through spotify? its still saying I have to cancel through apple, but i a...

  • Newbie
  • I was previously subscribed through apple, but want to change to being subscribed through spotify.  I cancelled my subscription through Apple. When will i be able to get premium through spotify?...
  • Maria_B
  • Moderator
  • 123 Views
  • 1 replies
  • 0 likes
  • 123 Views
  • 1 replies
  • 0 likes

Superuser Contribution Money were taken but i'm not premium

Hi, so i was buying a month of premium for students, then my connection went out during the payment, the problem is my account is not even premium but the money from my credit card were taken. What happened and what should i do?

  • Newbie
  • Hi, so i was buying a month of premium for students, then my connection went out during the payment, the problem is my account is not even premium but the money from my credit card were taken. What h...
  • Maria_B
  • Moderator
  • 111 Views
  • 1 replies
  • 0 likes
  • 111 Views
  • 1 replies
  • 0 likes

How to get my money back

I don't have premium!! I never have!!! They just charged me for a whole year!!! I want my money!!! I didn't even get premium with them charging me!!! I'm ok with commercials I actually like them! Give me my **bleep**in money! Or else

  • Newbie
  • I don't have premium!! I never have!!! They just charged me for a whole year!!! I want my money!!! I didn't even get premium with them charging me!!! I'm ok with commercials I actually like them! Giv...
  • R10092108
  • Newbie
  • 142 Views
  • 2 replies
  • 0 likes
  • 142 Views
  • 2 replies
  • 0 likes

Superuser Contribution Paying for premium using debit card

i entered the card details of my debit card. it showed a message saying "please enter a valid credit card number", so i figured you mustnt be able to use debit cards for payments. but on the help pages i saw that other people were able to pay for the...

  • Newbie
  • i entered the card details of my debit card. it showed a message saying "please enter a valid credit card number", so i figured you mustnt be able to use debit cards for payments. but on the help pag...
  • SGarciaa
  • Newbie
  • 5816 Views
  • 3 replies
  • 0 likes
  • 5816 Views
  • 3 replies
  • 0 likes

Double charged

Hi you charged twice of my visa card this month .What can be done to correct this ?

  • Casual Listener
  • Hi you charged twice of my visa card this month . What can be done to correct this ?  
  • Luke
  • Spotify Star
  • 157 Views
  • 1 replies
  • 0 likes
  • Mac
  • 157 Views
  • 1 replies
  • 0 likes

Count my money for half and year with no premium

I try all my possible accounts but all show up I’m not a premium user but still count my money from bank for half and year!!!how can I fix this pls for help

  • Newbie
  • I try all my possible accounts but all show up I’m not a premium user but still count my money from bank for half and year!!!how can I fix this pls for help
  • Luke
  • Spotify Star
  • 125 Views
  • 1 replies
  • 0 likes
  • 125 Views
  • 1 replies
  • 0 likes

Can I do one time payment - visa

Visa prepaid won't allow re occurred payments so how do I get my subscription back on ?

  • Newbie
  • Visa prepaid won't allow re occurred payments so how do I get my subscription back on ?
  • Maxim
  • Spotify Star
  • 149 Views
  • 1 replies
  • 0 likes
  • 149 Views
  • 1 replies
  • 0 likes

Spotify Family with members possibly moving out

Hey guys and gals!I currently have a Spotify Premium account and I love it! My brother uses the free version and I thought it would be a good idea for him to have all the Premium features as well. So I played with the thought of starting a Spotify Fa...

  • Regular
  • Hey guys and gals! I currently have a Spotify Premium account and I love it! My brother uses the free version and I thought it would be a good idea for him to have all the Premium features as well. ...
  • Maxim
  • Spotify Star
  • 623 Views
  • 1 replies
  • 0 likes
  • family
    Subscription
  • 623 Views
  • 1 replies
  • 0 likes

Subscription Charge

Hello,I had Spotify Premium for the holiday deal for 3 months and forgot to cancel it/change to the student deal. I didn't have enough money in my account and ended up having my account overdrawn. Is it possible to get a refund or have the amount cha...

  • Newbie
  • Hello, I had Spotify Premium for the holiday deal for 3 months and forgot to cancel it/change to the student deal. I didn't have enough money in my account and ended up having my account overdrawn. ...
  • Maxim
  • Spotify Star
  • 121 Views
  • 1 replies
  • 0 likes
  • 121 Views
  • 1 replies
  • 0 likes

Changing countries on Spotify is staggeringly unintuitive

So Spotify just launched in my country, which is amazing! BUT, I logged in with Facebook. Spotify assumed that I live in France. I used to live in France, but my current town has since been updated (back in 2014 already) to a town in my home country....

  • Newbie
  • So Spotify just launched in my country, which is amazing!   BUT, I logged in with Facebook.   Spotify assumed that I live in France.   I used to live in France, but my curre...
  • justinacres
  • Casual Listener
  • 216 Views
  • 2 replies
  • 0 likes
  • Facebook
    Payment
    Subscription
  • 216 Views
  • 2 replies
  • 0 likes

Change Coutry

I'm trying to change my country from SIngapore to New Zealand so I can enter new card payment details. So far what ever I do/change it will not accept any of my New Zealand visa cards. Help please - I have seen the notification to change country to N...

  • Newbie
  • I'm trying to change my country from SIngapore to New Zealand so I can enter new card  payment details. So far what ever I do/change it will not accept any of my New Zealand visa cards. Help ple...
  • justinacres
  • Casual Listener
  • 114 Views
  • 1 replies
  • 0 likes
  • 114 Views
  • 1 replies
  • 0 likes

Solved!! Paid student subscription but i cant use it

Hello,I paid student subscription but i cant use it because my school dont appears in the list. So can you devolve my money?

  • Newbie
  • Hello, I paid student subscription but i cant use it because my school dont appears in the list. So can you devolve my money?
  • user-removed
  • Not applicable
  • 143 Views
  • 2 replies
  • 0 likes
  • 143 Views
  • 2 replies
  • 0 likes

Invalid premium membership message

Have iPhone and Sonos speakers with Alexa. About 4 days ago can’t play music with message my premium student account not valid

  • Newbie
  • Have iPhone and Sonos speakers with Alexa. About 4 days ago can’t play music with message my premium student account not valid
  • Julian
  • Moderator
  • 78 Views
  • 1 replies
  • 0 likes
  • 78 Views
  • 1 replies
  • 0 likes

Can not add new credit card

When I try to change my credit card info I am not given the option to edit payment details. I'm a Premium user. See screen shot. I do not run an ad blocker or anything else that would cause this.Any ideas what to do?Best, /Per

  • Casual Listener
  • When I try to change my credit card info I am not given the option to edit payment details. I'm a Premium user. See screen shot.    I do not run an ad blocker or anything else that w...
  • bluesolarwater
  • Music Fan
  • 507 Views
  • 25 replies
  • 0 likes
  • 507 Views
  • 25 replies
  • 0 likes

Solved!! Premium to premium family

Hi, I was trying to change my subscription to premium family so that I can invite family members. However, I was just (yesterday) automatically charged for the following month of a regular premium subscription ($9.99). I’m wondering if I change to pr...

  • Newbie
  • Hi, I was trying to change my subscription to premium family so that I can invite family members. However, I was just (yesterday) automatically charged for the following month of a regular premium su...
  • jsannn
  • Community Legend
  • 114 Views
  • 1 replies
  • 0 likes
  • 114 Views
  • 1 replies
  • 0 likes

I can't integrate a Premium Family plan

Hello! A few days ago I had problems with the "Premium Family Plan". The system automatically took me out and the owner has not taken me out of the plan. If you could help me, I would appreciate it! Thank you!

  • Casual Listener
  • Hello! A few days ago I had problems with the "Premium Family Plan". The system automatically took me out and the owner has not taken me out of the plan. If you could help me, I would appreciate it! ...
  • yami_md
  • Casual Listener
  • 138 Views
  • 2 replies
  • 0 likes
  • 138 Views
  • 2 replies
  • 0 likes

Solved!! Premium to Premium Family

Hi, I have a premium account through facebook and I am looking to join a family premium account. Once I join, would I still have access to my discover playlists, created playlists etc? Thanks,Sayak Biswas

  • Casual Listener
  • Hi,   I have a premium account through facebook and I am looking to join a family premium account. Once I join, would I still have access to my discover playlists, created playlists etc? &nbs...
  • armomullma
  • Newbie
  • 176 Views
  • 2 replies
  • 0 likes
  • 176 Views
  • 2 replies
  • 0 likes

Pin gak muncul

udah klik berkali kali nunggu lama jug tapi pinya gak dikirim kirim .. ini gimana ya,?

  • Newbie
  • udah klik berkali kali nunggu lama jug tapi pinya gak dikirim kirim .. ini gimana ya,?
  • windyekap
  • Newbie
  • 253 Views
  • 3 replies
  • 0 likes
  • 253 Views
  • 3 replies
  • 0 likes

Env: prod