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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5191 Views
  • 23 replies
  • 2 likes
  • 5191 Views
  • 23 replies
  • 2 likes

Cannot finish paying for subscription

So I've got the 3 months for 4.99€ offer (last year around that time I got the 0.99€ one) and i'm having issues finishing with the payment method i've selected. I double-checked before clicking the button for finishing the payment so it's not incorre...

  • Visitor
  • So I've got the 3 months for 4.99€ offer (last year around that time I got the 0.99€ one) and i'm having issues finishing with the payment method i've selected. I double-checked before clicking the b...
  • Luke
  • Spotify Star
  • 115 Views
  • 1 replies
  • 0 likes
  • 115 Views
  • 1 replies
  • 0 likes

premimum

premimum is not on my phone even though I'm paying for it.

  • Casual Listener
  • premimum is not on my phone even though I'm paying for it.
  • Luke
  • Spotify Star
  • 199 Views
  • 1 replies
  • 0 likes
  • 199 Views
  • 1 replies
  • 0 likes

ME COBRARON DOBLE EN MI TARJETA DE CREDITO POR UN MISMO MES

HOLA, ME HICIERON UN COBRO DOBLE A MI TARJETA DE CREDITO POR UN MISMO MES , EL CONBRO FUE EL EL 3 DE DICIEMBRE Y EN MI TARJETA E CREDITO EXTRACTO SALE DOS VECES UN COBRO DE 22.900, por favor solucionarme esto ! gracias

  • Casual Listener
  • HOLA, ME HICIERON UN COBRO DOBLE A MI TARJETA DE CREDITO POR UN MISMO MES , EL CONBRO FUE EL EL 3 DE DICIEMBRE Y EN MI TARJETA E CREDITO EXTRACTO SALE DOS VECES UN COBRO DE 22.900, por favor solucion...
  • Luke
  • Spotify Star
  • 172 Views
  • 1 replies
  • 0 likes
  • 172 Views
  • 1 replies
  • 0 likes

Payment with debit card

I bought a reloadable debit card and put $11 on it and it refuses to allow me to buy premium with it.

  • Newbie
  • I bought a reloadable debit card and put $11 on it and it refuses to allow me to buy premium with it.
  • Luke
  • Spotify Star
  • 136 Views
  • 1 replies
  • 0 likes
  • 136 Views
  • 1 replies
  • 0 likes

it won't take my credit card for premium

i had a premium account and i didn't use it so i cancelled it but now i want it back and each time i put my credit card information it says there is a problem?

  • Newbie
  • i had a premium account and i didn't use it so i cancelled it but now i want it back and each time i put my credit card information it says there is a problem? 
  • Luke
  • Spotify Star
  • 170 Views
  • 1 replies
  • 0 likes
  • 170 Views
  • 1 replies
  • 0 likes

I want to cancel my premium but I can't as it says I am only on free yet I am being charged each mon

I want to cancel my premium but cannot as it says I an on free, I need to stop these monthly chargers, please help

  • Casual Listener
  • I want to cancel my premium but cannot as it says I an on free, I need to stop these monthly chargers, please help
  • Luke
  • Spotify Star
  • 147 Views
  • 1 replies
  • 0 likes
  • 147 Views
  • 1 replies
  • 0 likes

Payment not working

I have recently been overseas and Spotify stopped my Premium for some reason. So I properly cancelled it and now I am trying to put it back on, but it keeps saying that the Payment isn't working. I have tried multiple times, on multiple devices with ...

  • Newbie
  • I have recently been overseas and Spotify stopped my Premium for some reason. So I properly cancelled it and now I am trying to put it back on, but it keeps saying that the Payment isn't working. I h...
  • Luke
  • Spotify Star
  • 145 Views
  • 1 replies
  • 0 likes
  • 145 Views
  • 1 replies
  • 0 likes

Won't let me change countries

I have moved from Austria to Germany. I try to update my payment information AND the country in which I live, and when I try to enter a new CC number, it says NOT AVAILABLE IN YOUR COUNTRY. Spotify IS available in both countries. I can't update anyth...

  • Casual Listener
  • I have moved from Austria to Germany. I try to update my payment information AND the country in which I live, and when I try to enter a new CC number, it says NOT AVAILABLE IN YOUR COUNTRY. Spotify I...
  • Luke
  • Spotify Star
  • 153 Views
  • 1 replies
  • 0 likes
  • 153 Views
  • 1 replies
  • 0 likes

Can’t purchave premium

Whenever I try to buy premium it says payment failed and I’ve entered in the credit card stuff in multiple times correctly

  • Newbie
  • Whenever I try to buy premium it says payment failed and I’ve entered in the credit card stuff in multiple times correctly 
  • Luke
  • Spotify Star
  • 156 Views
  • 1 replies
  • 0 likes
  • 156 Views
  • 1 replies
  • 0 likes

can't change my account location or update payment

I moved from the US to the Netherlands (amsterdam). I no longer have US credit cards and would like to update my payment info with my new dutch credit info. the problem is I cannot change my account info. When i click on the drop down field for chang...

  • Casual Listener
  • I moved from the US to the Netherlands (amsterdam). I no longer have US credit cards and would like to update my payment info with my new dutch credit info.    the problem is I cannot cha...
  • Luke
  • Spotify Star
  • 170 Views
  • 1 replies
  • 0 likes
  • 170 Views
  • 1 replies
  • 0 likes

reuse credit card when old account was already deleted

Hi I'm curious if how long will I wait ro be able to reuse my credit card for a new created account? I have an account before but it was already deleted and I created a new one. I tried the free 7 day trial on the old one before but I canceled it aft...

  • Newbie
  • Hi I'm curious if how long will I wait ro be able to reuse my credit card for a new created account? I have an account before but it was already deleted and I created a new one. I tried the free 7 da...
  • Luke
  • Spotify Star
  • 488 Views
  • 1 replies
  • 0 likes
  • 488 Views
  • 1 replies
  • 0 likes

Abonnement premium 12 mois interrompu

abonnement premium interrompu alors que paiement 99 € fait pour 1 an ce mois.

  • Newbie
  • abonnement premium interrompu alors que paiement 99 € fait pour 1 an ce mois.
  • Luke
  • Spotify Star
  • 212 Views
  • 1 replies
  • 0 likes
  • 212 Views
  • 1 replies
  • 0 likes

premium isnt working

hello, to whom this may concerni have paid my premium, twice actually, ive cancelled and logged back on, etc. and it says i have premium, but i do not. i do not have the premium features and it is not working.

  • Newbie
  • hello, to whom this may concern i have paid my premium, twice actually, ive cancelled and logged back on, etc. and it says i have premium, but i do not. i do not have the premium features and it is ...
  • Luke
  • Spotify Star
  • 159 Views
  • 1 replies
  • 0 likes
  • 159 Views
  • 1 replies
  • 0 likes

Already paid for premium but spotify still says that it's having problems connecting to my card

I already paid for spotify,and my card already sent me an sms that it's already been charged, but sotify still shows the message that says it's having problems charging me.

  • Newbie
  • I already paid for spotify,and my card already sent me an sms that it's already been charged, but sotify still shows the message that says it's having problems charging me.   <removed sensi...
  • Luke
  • Spotify Star
  • 159 Views
  • 1 replies
  • 0 likes
  • 159 Views
  • 1 replies
  • 0 likes

Problema con pago con tarjeta

NO PUEDO HACER EL CAMBIO DE PAGO CON OTRA TARJETA, YA INTENTE CON VARIAS TARJETAS PERO ME DICE QUE NO SON VALIDAS, NECESITO CAMBIAR LA FORMA DE PAGO CON OTRA TARJETA PARA SEGUIR TENIENDO PREMIUM...

  • Newbie
  • NO PUEDO HACER EL CAMBIO DE PAGO CON OTRA TARJETA, YA INTENTE CON VARIAS TARJETAS PERO ME DICE QUE NO SON VALIDAS, NECESITO CAMBIAR LA FORMA DE PAGO CON OTRA TARJETA PARA SEGUIR TENIENDO PREMIUM...
  • Luke
  • Spotify Star
  • 191 Views
  • 3 replies
  • 0 likes
  • 191 Views
  • 3 replies
  • 0 likes

Solved!! My subscription statut is not correct

Free/Premium : Prenium for StudentsCountry : France Device : Samsung Galaxy S7Operating System : Android My Question or Issue :This is not a huge problem but quite disturbing. I have the Prenium for Students and everything works well on my phone and ...

  • Casual Listener
  • Free/Premium : Prenium for Students Country : France   Device : Samsung Galaxy S7 Operating System : Android   My Question or Issue : This is not a huge problem but quite disturb...
  • Robert_W
  • Community Legend
  • 654 Views
  • 5 replies
  • 0 likes
  • 654 Views
  • 5 replies
  • 0 likes

Premium charges!

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountry USDeviceSamsungOperating SystemAndroid My Question or Issue I am being charged before my month is up.. I paid on ...

  • Casual Listener
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country  US Device Samsung Operating System Android...
  • Thirdkill1
  • Casual Listener
  • 172 Views
  • 2 replies
  • 0 likes
  • 172 Views
  • 2 replies
  • 0 likes

Getting charged twice a month for 14.99 subscription

Hello, I am receiving a recurring charge on my account twice on the 14th and 28th of every month for the past few months for just a Premium subscription. How can I get this resolved? Attached are my billing statements from the reoccuring charges.

  • Newbie
  • Hello,    I am receiving a recurring charge on my account twice on the 14th and 28th of every month for the past few months for just a Premium subscription. How can I get this resolved? A...
  • user-removed
  • Not applicable
  • 886 Views
  • 1 replies
  • 0 likes
  • 886 Views
  • 1 replies
  • 0 likes

paying for premium, account showing as free

I am paying for a premium account but my account has always been a free one. I've been paying for 18 months now and I've never had the advantages of the premium account. I've already checked my credit card account, and the monthly premium has been pa...

  • Newbie
  • I am paying for a premium account but my account has always been a free one. I've been paying for 18 months now and I've never had the advantages of the premium account.  I'v...
  • Billy-J
  • Spotify Star
  • 230 Views
  • 1 replies
  • 0 likes
  • 230 Views
  • 1 replies
  • 0 likes