Help - Subscriptions

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Jmoney76
Visitor
2023-08-09 4:33:02 PM
Friday
dima2
Visitor
121767 Views
79 replies
10 likes

121767 Views
79 replies
10 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

JoeFoSho
Music Fan
2023-10-16 9:24:16 PM
2024-12-12 1:50:57 PM
FenrisulvKK
Visitor
14533 Views
27 replies
2 likes

14533 Views
27 replies
2 likes

Switch to family during one year promo

PlanPremiumCountrySwitzerland Hi everyone Last december I subscribed for the promo, that you pay for one year for the price of ten months. It expires on december 24. If I switch to Premium Family now, will there be a compensation with the price for t...

mboss17
Newbie
Plan Premium Country Switzerland Hi everyone Last december I subscribed for the promo, that you pay for one year for the price of ten months. It expires on december 24. If I switch t...
2018-10-27 3:22:17 PM
2018-10-27 4:14:06 PM
Bethany_Dawn
Community Legend
553 Views
1 replies
0 likes

553 Views
1 replies
0 likes

Family music subscriptions

I’m looking at starting a family pack but we don’t live at the same address. 3 out of the 5 accounts do. Will this matter? thanks

FamilyMusic
Newbie
I’m looking at starting a family pack but we don’t live at the same address. 3 out of the 5 accounts do. Will this matter? thanks
2018-10-27 10:59:01 AM
2018-10-27 12:32:48 PM
Maxim
Spotify Star
222 Views
1 replies
0 likes

222 Views
1 replies
0 likes

Superuser Contribution Charged while still on free trial

PlanFree/PremiumCountry PhilippinesDeviceSamsung A7 2017 & PCOperating SystemAndroid & Windows 10 My Question or IssueI just activated a 30-day free trial last October 22, 2018. After 3 days, I was charged for 149 pesos. How is that possible. Please ...

iAmWest
Casual Listener
Plan Free/Premium Country Philippines Device Samsung A7 2017 & PC Operating System Android & Windows 10 My Question or Issue I just activated a 30-day free tria...
2018-10-24 9:14:30 PM
2018-10-27 9:59:11 AM
Guido
Spotify Legend
312 Views
2 replies
1 likes

312 Views
2 replies
1 likes

Solved!!Superuser Contribution Premium account and all music disappeared

PlanPremiumCountry DeviceGoogle pixel 2 Operating SystemAndroidMy Question or IssueI have changed to a new phone. I downloaded the app and logged in but apparently I'm on a free account now and all my music has disappeared. I have checked my other ac...

user-removed
Visitor
Plan Premium Country Device Google pixel 2 Operating System Android My Question or Issue I have changed to a new phone. I downloaded the app and logged in but apparently I'm on ...
2018-10-25 12:05:40 PM
2018-10-27 9:42:44 AM
Guido
Spotify Legend
1957 Views
2 replies
0 likes

1957 Views
2 replies
0 likes

Superuser Contribution Student price 0.99€ does not work

Hello, I wanted to subscribe to Spotify Premium with the € 0.99 offer for 3 months for students, ending October 29 in France. I checked my student status. It has been validated, and I subscribed by following the links for this famous offer. However, ...

Malogurote
Regular
Hello, I wanted to subscribe to Spotify Premium with the € 0.99 offer for 3 months for students, ending October 29 in France. I checked my student status. It has been valida...
2018-10-25 7:37:59 PM
2018-10-27 9:27:55 AM
Guido
Spotify Legend
483 Views
1 replies
0 likes
price deduction
student discount help

483 Views
1 replies
0 likes

Superuser Contribution Problem getting hulu I paid for with the 2 months of premium and hulu for 99 cents

PlanSpotify & Hulu for $0.99Country United StatesDeviceSamsung Galaxy s7Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Yesterday I paid for the hulu and spotify for $0.99 and I did immediately recieve premium but I don't...

BrooklynO
Newbie
Plan Spotify & Hulu for $0.99 Country United States Device Samsung Galaxy s7 Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Yester...
2018-10-25 7:45:24 PM
2018-10-27 9:21:41 AM
Guido
Spotify Legend
410 Views
1 replies
0 likes

410 Views
1 replies
0 likes

turkcell mobil ödeme ile premium almak istiyorum hata alıyorum

PlanFreeCountry TurkeyDevicesony xperia xa1Operating System(Android Oreo.) My Question or Issue i fix it thank you.

carsiankara21
Regular
Plan Free Country Turkey Device sony xperia xa1 Operating System (Android Oreo.) My Question or Issue i fix it thank you.
2018-10-19 6:54:35 PM
2018-10-27 3:21:25 AM
carsiankara21
Regular
600 Views
4 replies
1 likes

600 Views
4 replies
1 likes

Lost Card Information

Can someone please help me remove my debit card information from here? I’m being charged every month but my account hasn’t had receipts since early 2017 since it’s last been used. My card information has been stolen and I would like it removed. I thi...

user-removed
Visitor
Can someone please help me remove my debit card information from here? I’m being charged every month but my account hasn’t had receipts since early 2017 since it’s last been used. My card information...
2018-10-26 11:44:25 PM
2018-10-26 12:19:06 AM
Billy-J
Spotify Star
216 Views
1 replies
0 likes

216 Views
1 replies
0 likes

Solved!! Premium Subscription for Family

PlanPremiumCountry Device Operating System My Question or Issue I accidentally changed my plan from standard monthly premium subscription to a family subscription, but i don't need it so can you help me get back to my monthly premium subscription, pl...

user-removed
Visitor
Plan Premium Country Device Operating System My Question or Issue I accidentally changed my plan from standard monthly premium subscription to a family subscriptio...
2018-10-26 9:04:18 AM
2018-10-26 3:20:58 PM
Jose_M
Spotify Star
337 Views
1 replies
1 likes

337 Views
1 replies
1 likes

Is 30 day free trial also available in Quebec?

afgherd
Newbie
Is 30 day free trial also available in Quebec?
2018-10-26 5:17:26 AM
2018-10-26 2:02:32 PM
Maxim
Spotify Star
539 Views
1 replies
0 likes

539 Views
1 replies
0 likes

Payed for Premium without Reverting to Student Premium

PlanStudent PremiumCountryUnited States I paid for premium this month (October-November) without realizing that I needed to reverify my student spotify account. So I paid 9.99, instead of the normal 4.99 that student spotify pays. Is there a way to g...

Shis_panic
Newbie
Plan Student Premium Country United States I paid for premium this month (October-November) without realizing that I needed to reverify my student spotify account. So I paid 9.99, i...
2018-10-25 12:39:29 AM
2018-10-26 2:00:19 PM
Maxim
Spotify Star
194 Views
1 replies
0 likes

194 Views
1 replies
0 likes

I would like it if i can get My money back that Was taken from me today. it Was money that i needed

PlanFree/PremiumCountryDk My Question or Issue I would like it if i can get My money back that Was tanken from me today - it Was money that i needed to Pay for My grocerys. But when i tried to pay, i couldnt because you at spotify had taken Them

akapel
Newbie
Plan Free/Premium Country Dk My Question or Issue I would like it if i can get My money back that Was tanken from me today - it Was money that i needed to Pay for My grocerys. But ...
2018-10-26 2:08:07 AM
2018-10-26 2:00:00 PM
Maxim
Spotify Star
200 Views
1 replies
0 likes

200 Views
1 replies
0 likes

Premium Refund

I canceled my subscription because I ordered a new card, but I was still charged on my old account. When I talked to an agent online they were supposed to refund me the $9.99 and it never showed up in my bank statements. I’ve been trying to get a res...

Brionna1
Newbie
I canceled my subscription because I ordered a new card, but I was still charged on my old account. When I talked to an agent online they were supposed to refund me the $9.99 and it never showed up i...
2018-10-25 8:16:08 PM
2018-10-26 11:23:42 AM
Jose_M
Spotify Star
269 Views
1 replies
1 likes

269 Views
1 replies
1 likes

Tried everything and still can’t join premium

PlanFreeCountry usa Device(iPhone 7Operating Systemios 12 My Question or Issue i got an email saying that the payment couldn’t go through, which is odd since none of my cards are maxed or prohibiting payment. So i’m trying to change the payment and l...

hannahnikko
Casual Listener
Plan Free Country usa Device (iPhone 7 Operating System ios 12 My Question or Issue i got an email saying that the payment couldn’t go through, which is ...
2018-10-25 5:39:56 PM
2018-10-26 11:21:32 AM
Jose_M
Spotify Star
383 Views
3 replies
0 likes

383 Views
3 replies
0 likes

Superuser Contribution "Payment Failed"

I've had on-and-off premium for about 4 years now, and I've never once had this issue before. I recently had my credit card information stolen, and I've been issued a new card, but it's giving me issues when I've been trying to renew my premium subsc...

walker560
Newbie
I've had on-and-off premium for about 4 years now, and I've never once had this issue before. I recently had my credit card information stolen, and I've been issued a new card, but it's giving me iss...
2018-10-23 11:19:38 PM
2018-10-26 10:08:00 AM
Guido
Spotify Legend
333 Views
1 replies
0 likes

333 Views
1 replies
0 likes

Superuser Contribution Student premium overcharged

PlanPremiumCountry UKDeviceiphone6sOperating SystemiOS 10 My Question or Issue I have a premium student plan which i renewed when i recieved the email telling me to do so. Having just checked my account I can see this month i paid the full £9.99. How...

adavis1997
Newbie
Plan Premium Country UK Device iphone6s Operating System iOS 10 My Question or Issue I have a premium student plan which i renewed when i recieved the email telli...
2018-10-23 11:52:00 PM
2018-10-26 10:04:25 AM
Guido
Spotify Legend
282 Views
1 replies
0 likes

282 Views
1 replies
0 likes

Superuser Contribution Payment Not Accepted

PlanStudent PremiumCountry USADeviceMacbook Air 2017Operating SystemiOS 10My Question or Issue I am trying to update my payment and Spotify says that my card is not based out of the United States when indeed it is. I hve contacted my bank and no char...

vivalevega
Newbie
Plan Student Premium Country USA Device Macbook Air 2017 Operating System iOS 10 My Question or Issue I am trying to update my payment and Spotify says that my card is no...
2018-10-24 2:14:10 AM
2018-10-26 9:47:32 AM
Guido
Spotify Legend
238 Views
1 replies
0 likes

238 Views
1 replies
0 likes

Superuser Contribution No account, yet being charged

PlanFreeMy Question or Issue I have been overseas the last few months and upon returning noticed that I am being charged for Spotify premium. I have never had a premium account, always the free subscription. In September 2017 I did the free three wee...

Shaunah
Newbie
Plan Free My Question or Issue I have been overseas the last few months and upon returning noticed that I am being charged for Spotify premium. I have never had a premium account, always t...
2018-10-24 3:38:46 AM
2018-10-26 9:42:54 AM
Guido
Spotify Legend
289 Views
1 replies
0 likes

289 Views
1 replies
0 likes

Superuser Contribution Problem with verify address in family premium

I joined my sisters family premium account and typed in our correct address all was good until today I recieved an email that my account was changed to a regular account (no longer premium family) spotify unable to verify my account

ryan77b
Newbie
I joined my sisters family premium account and typed in our correct address all was good until today I recieved an email that my account was changed to a regular account (no longer premium family) sp...
2018-10-24 4:16:27 AM
2018-10-26 8:17:37 AM
Guido
Spotify Legend
240 Views
1 replies
0 likes

240 Views
1 replies
0 likes

Superuser Contribution [All Platforms][Subscription] Spotify overcharged me

I applied for the "student offer" £0.99 for 3 months but ended up paying £4.99 for 1 month! I had not used the free trial prior to this and now that's also wasted. I am furious with Spotify and will definately not renew my subscription. This is false...

kyriakosz
Newbie
I applied for the "student offer" £0.99 for 3 months but ended up paying £4.99 for 1 month! I had not used the free trial prior to this and now that's also wasted. I am furious with Spotify and will ...
2018-10-01 9:31:16 AM
2018-10-26 8:13:58 AM
Guido
Spotify Legend
293 Views
1 replies
0 likes
All Platforms
Subscription

293 Views
1 replies
0 likes

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