Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
-
-
- Visitor
- 111413 Views
- 71 replies
- 9 likes
- 111413 Views
- 71 replies
- 9 likes
Help Wizard
Step 1
Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Just quickly...
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
FAQs
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Ongoing Issues
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Help categories
Account & Payment
Using Spotify
Listen Everywhere
Ask here for help with Premium, payments and trials.
Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
-
-
- Visitor
- 13582 Views
- 27 replies
- 2 likes
- 13582 Views
- 27 replies
- 2 likes
migrating subscription to new Spotify accojtv
None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountry CanadaDeviceIPhone SEOperating SystemiOS 10 My Question or Issuei have a spotify subscription with Fido Mobile. I...
- None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country Canada Device IPhone SE Operating System iOS...
-
-
- Spotify Star
- 178 Views
- 1 replies
- 0 likes
- 178 Views
- 1 replies
- 0 likes
changing year long premium to family plan
PlanPremiumCountry USADeviceSamsung Galaxy 8, XBox OneX, iPhone6Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I bought the year long preium plan, thinking it was the family plan. I would like to have the family plan. Ho...
- Plan Premium Country USA Device Samsung Galaxy 8, XBox OneX, iPhone6 Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I bought the ...
-
-
- Community Legend
- 231 Views
- 1 replies
- 0 likes
- 231 Views
- 1 replies
- 0 likes
Solved!! Wrong subscription
PlanPremiumCountry AustriaDeviceIPhone XOperating SystemiOS 12 My Question or Issue So, I've recently decided to try the 30-trial Premium, i've went ahead entered my PayPal, logged in and stuff and I honestly don't know maybe I messed up, but I've be...
- Plan Premium Country Austria Device IPhone X Operating System iOS 12 My Question or Issue So, I've recently decided to try the 30-trial Premium, i've went ahead e...
-
-
- Casual Listener
- 459 Views
- 2 replies
- 1 likes
- 459 Views
- 2 replies
- 1 likes
Solved!! I am a verified Student but charged normal Premium price
PlanStudent Prenium Country CanadaDeviceiPod v6 and my laptopOperating System(iOS 11 (I think) and Windows 10) My Question or IssueI've been a verified student since August, but for the last two bill cycles I've been charged the full $9.99 instead of...
- Plan Student Prenium Country Canada Device iPod v6 and my laptop Operating System (iOS 11 (I think) and Windows 10) My Question or Issue I've been a verified student sinc...
-
-
- Spotify Star
- 294 Views
- 1 replies
- 0 likes
- 294 Views
- 1 replies
- 0 likes
Problem with Spotify Student abroad
Hello,I am trying to take advantage of the Spotify Student offer, which I have succesfully verified. However, I ran into a problem when trying to pay. I am from the US going to school in Ireland, so it will not let me pay with my American card. When ...
- Hello, I am trying to take advantage of the Spotify Student offer, which I have succesfully verified. However, I ran into a problem when trying to pay. I am from the US going to school in Ireland,...
-
-
- Spotify Star
- 180 Views
- 1 replies
- 0 likes
- 180 Views
- 1 replies
- 0 likes
ANNOYED
Hi I signed up for Spotify 4 months ago and then tried to cancel cause of the $16 a week well when I logged into my account it said I’m not premium yet it’s still taking money out of my account!! I’m not happy someone help!!! PlanPremiumCountryNew Ze...
- Hi I signed up for Spotify 4 months ago and then tried to cancel cause of the $16 a week well when I logged into my account it said I’m not premium yet it’s still taking money out of my account!! I’m...
-
-
- Spotify Star
- 321 Views
- 3 replies
- 0 likes
- 321 Views
- 3 replies
- 0 likes
Premium account not recognized
PlanPremiumCountryUSADeviceGoogle Pixel & Google homeOperating SystemAndroid My Question or Issue Hi - I have a premiun account and I have been having issues to get google home to play songs in my account even though they are linked. I just went into...
- Plan Premium Country USA Device Google Pixel & Google home Operating System Android My Question or Issue Hi - I have a premiun account and I have been having issues...
-
-
- Spotify Star
- 404 Views
- 1 replies
- 0 likes
-
Account subscriptionPremium accounts
- 404 Views
- 1 replies
- 0 likes
Need Help!
I am being charged for my free account. I was up till recently a premium member. I had to change my password and in this process it has made me a free member.I have tried all the run around with sign out and sign in. I have even uninstalled and reins...
- I am being charged for my free account. I was up till recently a premium member. I had to change my password and in this process it has made me a free member. I have tried all the run around with si...
-
-
- Spotify Star
- 982 Views
- 6 replies
- 0 likes
- 982 Views
- 6 replies
- 0 likes
Spotify premium won’t work
I paid for Spotify premium about have been using it trouble free for a few years now. 2 days ago it goes back to the free version. I last payed the bill on 27th feb 18. I have tried logging out and back in and also deleting the app and re installing....
- I paid for Spotify premium about have been using it trouble free for a few years now. 2 days ago it goes back to the free version. I last payed the bill on 27th feb 18. I have tried logging out and b...
-
-
- Spotify Star
- 470 Views
- 1 replies
- 1 likes
-
Mobile
- 470 Views
- 1 replies
- 1 likes
I need help please
Hi I head paied my spotify Premium. But i dont have access animore . What can i do? On my bank account is the payment. I have spotify a couple of years now and head until this month no problems but this Time they booked it from my bank but it dosent ...
- Hi I head paied my spotify Premium. But i dont have access animore . What can i do? On my bank account is the payment. I have spotify a couple of years now and head until this mon...
-
-
- Spotify Star
- 489 Views
- 1 replies
- 0 likes
-
AccountPremium
- 489 Views
- 1 replies
- 0 likes
Cargo por cambio de método de pago.
Hola. Verán, tengo un problema, hace 1 semana cambie mi metodo de pago de mi cuenta de Spotify, se me advirtió que se haría una aprobación, no un cobro, desde que hice eso, sigo esperando a que me devuelvan el dinero .¿Hay un periodo de tiempo predet...
- Hola. Verán, tengo un problema, hace 1 semana cambie mi metodo de pago de mi cuenta de Spotify, se me advirtió que se haría una aprobación, no un cobro, desde que hice eso, sigo esperando...
-
-
- Music Fan
- 667 Views
- 1 replies
- 2 likes
-
AccountsPaymentPayment Problems
- 667 Views
- 1 replies
- 2 likes
No option to use Smart
Hi, The only option I'm getting whenever I tried to subscribe for premium is "Family Premium" via credit card or debit card. I keep getting an error message stating I'm not eligible for the mobile premium. My premium will end on 10/14 and I need an a...
- Hi, The only option I'm getting whenever I tried to subscribe for premium is "Family Premium" via credit card or debit card. I keep getting an error message stating I'm not eligible...
-
-
- Regular
- 268 Views
- 1 replies
- 0 likes
- 268 Views
- 1 replies
- 0 likes
premium doesn't work anymore on phone
PlanPremium StudentsCountrySwitzerland Device(Huawei P10 Lite, Macbook Pro) My Question or IssueMy premium account was paused because I didnt pay. Now I payed but it doesnt recognize it on my phone, on my laptop I can choose the songs but it still ha...
- Plan Premium Students Country Switzerland Device (Huawei P10 Lite, Macbook Pro) My Question or Issue My premium account was paused because I didnt pay. Now I pa...
-
-
- Spotify Star
- 457 Views
- 1 replies
- 0 likes
- 457 Views
- 1 replies
- 0 likes
Premium for Student Subscription not Working
PlanPremiumCountry Hong KongDeviceiPhone 6SOperating SystemIOS12 My Question or Issue I subscribed premium for student, but the subscription is still free in my Spotify App. I double checked and I was in the correct account. I received a receipt emai...
- Plan Premium Country Hong Kong Device iPhone 6S Operating System IOS12 My Question or Issue I subscribed premium for student, but the subscription is still free in my Spo...
-
-
- Casual Listener
- 204 Views
- 2 replies
- 0 likes
- 204 Views
- 2 replies
- 0 likes
Superuser Contribution Paying for premium but only have free version
I have been paying for premium for a while now but when I log into my account it says I have the free version and I still have to listen to adverts. I want to cancel the 9.99 I am paying each month as I am paying for nothing!
- I have been paying for premium for a while now but when I log into my account it says I have the free version and I still have to listen to adverts. I want to cancel the 9.99 I am paying each month a...
-
-
- Composer
- 370 Views
- 4 replies
- 1 likes
- 370 Views
- 4 replies
- 1 likes
Superuser Contribution Every month get an "cannot charge you" error
PlanPremiumCountry Czech Republic DeviceN/AOperating SystemN/A My Question or Issue I've subscribed to Premium and pay using my card. Every month I get an error "we are unable to charge you", then I have to go to your site and change the card informa...
- Plan Premium Country Czech Republic Device N/A Operating System N/A My Question or Issue I've subscribed to Premium and pay using my card. Every month I get an error "we...
-
-
- Spotify Legend
- 468 Views
- 1 replies
- 0 likes
- 468 Views
- 1 replies
- 0 likes
Superuser Contribution Monthly payment charged twice this month
Plan PremiumCountry Spain Hello, I have only one Premium account and I've recieved the monthly payment charged twice this month. One on the 13th and 16th of September. Is there a way for you to cancel one or shall I do it directly through my bank? I'...
- Plan Premium Country Spain Hello, I have only one Premium account and I've recieved the monthly payment charged twice this month. One on the 13th and 16th of September. Is there a...
-
-
- Spotify Legend
- 465 Views
- 4 replies
- 0 likes
- 465 Views
- 4 replies
- 0 likes
Superuser Contribution cobro del mes de prueba
Acabo de iniciar mi mes de prueba gratuita y me doy cuenta de $ 99.00 La tarjeta de igual manera es nueva. No se si solos es una retencion del dinero o en la realidad se hizo el cobro. me llego un recibo de cero pesos, pero en mi cuenta de banco teng...
- Acabo de iniciar mi mes de prueba gratuita y me doy cuenta de $ 99.00 La tarjeta de igual manera es nueva. No se si solos es una retencion del dinero o en la realidad se hizo el cob...
-
-
- Spotify Legend
- 515 Views
- 1 replies
- 0 likes
- 515 Views
- 1 replies
- 0 likes
Superuser Contribution Still paying for premium although studen account activated
Dear Spotify, I activated my spotify student account beginning of september, yet I'm still being charged the normal premium price. How to I a) get the money back that I paid more and b) stop it from happening again?thank you MartinaPlanStudentCountry...
- Dear Spotify, I activated my spotify student account beginning of september, yet I'm still being charged the normal premium price. How to I a) get the money back that I paid more and b) stop it from ...
-
-
- Spotify Legend
- 216 Views
- 1 replies
- 0 likes
- 216 Views
- 1 replies
- 0 likes
Superuser Contribution Just got premium via gift card. I don't see an option to download music.
PlanPremiumCountry United StatesDeviceSamsung Galaxy S6Operating SystemAndroid 7.0 My Question or Issue I got Spotify premium earlier today via a $10 giftcard and upon activation the app still has a tab dedicated to promoting spotify premium, and an ...
- Plan Premium Country United States Device Samsung Galaxy S6 Operating System Android 7.0 My Question or Issue I got Spotify premium earlier today via a $10 giftcard and u...
-
-
- Spotify Legend
- 192 Views
- 1 replies
- 0 likes
- 192 Views
- 1 replies
- 0 likes