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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 6132 Views
  • 23 replies
  • 2 likes
  • 6132 Views
  • 23 replies
  • 2 likes

Superuser Contribution Renewing & upgrading my account

PlanPremiumCountry UK but in Switzerland Device(iPhone, Macbook Operating SystemiOS 10 My Question or Issue I received a message saying payment had failed. I checked the account my subscription comes out of and there was money in there. Spotify never...

  • Newbie
  •   Plan Premium Country  UK but in Switzerland  Device (iPhone, Macbook  Operating System iOS 10   My Question or Issue  I received a message saying payment ha...
  • JulianA_Bogota
  • Roadie
  • 181 Views
  • 1 replies
  • 0 likes
  • 181 Views
  • 1 replies
  • 0 likes

Superuser Contribution Changement de carte et problème de paiement

Si je veux changer ma carte de crédit dans mon compte je dois refaire une subcription familial. Ce qui veut dire que je dois renvoyer une invitation à toute la famille à chaque fois qu'il y a un problème. Je reçois un message pour me dire que le paie...

  • Newbie
  • Si je veux changer ma carte de crédit dans mon compte je dois refaire une subcription familial. Ce qui veut dire que je dois renvoyer une invitation à toute la famille à chaque fois qu'il y a un prob...
  • JulianA_Bogota
  • Roadie
  • 5465 Views
  • 1 replies
  • 0 likes
  • paiement
  • 5465 Views
  • 1 replies
  • 0 likes

Paysefcard error

Helow i buy paysefcard but whan i won to pay with paysefcard i have error

  • Newbie
  • Helow i buy paysefcard but whan i won to pay with paysefcard i have error    
  • Luke
  • Spotify Star
  • 181 Views
  • 1 replies
  • 0 likes
  • 181 Views
  • 1 replies
  • 0 likes

Charged twice

I was charged twice this month on my account, once for 5$ and another for 10$

  • Newbie
  • I was charged twice this month on my account, once for 5$ and another for 10$ 
  • Luke
  • Spotify Star
  • 154 Views
  • 1 replies
  • 0 likes
  • 154 Views
  • 1 replies
  • 0 likes

Premium on app but not on website

I paid Php129 using my card to avail premium. I see that I am premium in the app but in the website Im only Free. What should I do? Any suggestion? Thank You!

  • Newbie
  • I paid Php129 using my card to avail premium. I see that I am premium in the app but in the website Im only Free. What should I do? Any suggestion? Thank You!
  • Luke
  • Spotify Star
  • 182 Views
  • 1 replies
  • 0 likes
  • 182 Views
  • 1 replies
  • 0 likes

New Premium account and 2 charges

Signed up for premium and I got 2 emails - 1 says .99c for first 3 months and another saying 9.99 per month. On account it says I will be charged 9.99 on 18/01/18. I thought it was .99 for 1st 3 months. order ID is Thanks.

  • Newbie
  • Signed up for premium and I got 2 emails - 1 says .99c for first 3 months and another saying 9.99 per month. On account it says I will be charged 9.99 on 18/01/18.   I thought it was .99 for 1...
  • Luke
  • Spotify Star
  • 157 Views
  • 1 replies
  • 0 likes
  • 157 Views
  • 1 replies
  • 0 likes

Student discount

I tried to purchase student premium but it wasn't working and it billed me 4 times

  • Newbie
  • I tried to purchase student premium but it wasn't working and it billed me 4 times
  • Luke
  • Spotify Star
  • 213 Views
  • 1 replies
  • 0 likes
  • 213 Views
  • 1 replies
  • 0 likes

Mobile carrier said spotify charged me with 0 after I applied for free trial.

PlanFreeCountry PhilippinesDeviceSamsung S5Operating SystemAndroid Jellybean I applied for a free trial of Spotify Premium. My mobile carrier already texted me that I was charged by Spotify. When I got back to the app, it still says that I am on Spot...

  • Casual Listener
  • Plan Free Country  Philippines Device Samsung S5 Operating System Android Jellybean   I applied for a free trial of Spotify Premium. My mobile carrier already texted me that I was ...
  • Billy-J
  • Spotify Star
  • 802 Views
  • 5 replies
  • 0 likes
  • Account subscription
  • 802 Views
  • 5 replies
  • 0 likes

paying for premium, account showing as free

Hello Spotify Community,today I discovered that my account is no longer showing as premium, even though I am paying for it. I've already checked my account, and the monthly premium has been paid, I also got a reply saying the same from the payment se...

  • Casual Listener
  • Hello Spotify Community, today I discovered that my account is no longer showing as premium, even though I am paying for it. I've already checked my account, and the monthly premium has been paid, I...
  • Billy-J
  • Spotify Star
  • 377 Views
  • 3 replies
  • 0 likes
  • 377 Views
  • 3 replies
  • 0 likes

I can not charge my credit card for payment

Hi. Cancel my premium subscription because they could not charge me for my card, I followed the instructions I found in the help section of the payment method of the spotify page but I can not subscribe to premium because it does not allow me to ente...

  • Regular
  • Hi. Cancel my premium subscription because they could not charge me for my card, I followed the instructions I found in the help section of the payment method of the spotify page but I can not subscr...
  • Billy-J
  • Spotify Star
  • 216 Views
  • 2 replies
  • 0 likes
  • 216 Views
  • 2 replies
  • 0 likes

Change country in order to pay for Premium

Hi, I got a French spotify account, but I'm currently in Brazil for 2 months, and I lost my credit card. My Premium was cancelled the day after and the country was changed to Brazil... Now I'm trying to upgrade again with my new card but Spotify won'...

  • Newbie
  • Hi,  I got a French spotify account, but I'm currently in Brazil for 2 months, and I lost my credit card. My Premium was cancelled the day after and the country was changed to Brazil... Now I'm...
  • Maxim
  • Spotify Star
  • 196 Views
  • 1 replies
  • 0 likes
  • 196 Views
  • 1 replies
  • 0 likes

Double charged

Hi there, I was on a 1-month free trial for Premium that was going to update today, however I decided to take up the $99 for 12 months promotion. I received notice from my credit card that I was charged both $9.99 and $99 dollars today. Obviously, I ...

  • Newbie
  • Hi there,   I was on a 1-month free trial for Premium that was going to update today, however I decided to take up the $99 for 12 months promotion. I received notice from my credit card that I...
  • Luke
  • Spotify Star
  • 154 Views
  • 1 replies
  • 0 likes
  • 154 Views
  • 1 replies
  • 0 likes

double charged

I just signed up for school so I wanted to renew my premium with the student discount. I tried and it told me thy could not verify I was a student, no big deal I decided to pay for 9.99 premium and checked my back account to find I was charged twice....

  • Newbie
  • I just signed up for school so I wanted to renew my premium with the student discount. I tried and it told me thy could not verify I was a student, no big deal I decided to pay for 9.99 premium and c...
  • Luke
  • Spotify Star
  • 141 Views
  • 1 replies
  • 0 likes
  • 141 Views
  • 1 replies
  • 0 likes

Payment problems

I ve bought spotify premium but it doesnt show up I waited a day a logged out logged in but nothing happend.I used paypal but it seems to be everything all right with it.I really dont know why it isnt working pls help

  • Newbie
  • I ve bought spotify premium but it doesnt show up I waited a day a logged out logged in but nothing happend.I used paypal but it seems to be everything all right with it.I really dont know why it isn...
  • Luke
  • Spotify Star
  • 164 Views
  • 1 replies
  • 0 likes
  • 164 Views
  • 1 replies
  • 0 likes

I have been charged twice

I had previously been paying 12.99 on the App Store for subscription and at the start of this month I cancelled it so I could subscribe on the Spotify website for 9.99. €9.99 was taken from my account at the start of the month but today I topped up m...

  • Newbie
  • I had previously been paying 12.99 on the App Store for subscription and at the start of this month I cancelled it so I could subscribe on the Spotify website for 9.99. €9.99 was taken from my accoun...
  • Luke
  • Spotify Star
  • 125 Views
  • 1 replies
  • 0 likes
  • 125 Views
  • 1 replies
  • 0 likes

Can't change payment details

My credit card was lost and I am trying to change my payment details. But, when I select Update Your Payment Details I am taken to the Change Payment Details page and it reads " Loading. Please wait..." and it never loads. I have tried with both IE a...

  • Newbie
  • My credit card was lost and I am trying to change my payment details.  But, when I select Update Your Payment Details I am taken to the Change Payment Details page and it reads " Loading. &...
  • Luke
  • Spotify Star
  • 137 Views
  • 1 replies
  • 0 likes
  • 137 Views
  • 1 replies
  • 0 likes

Lost premium account out of the blue?

A few weeks ago, I don’t even know if it was a full month, I redeemed 2 Spotify month long subscription gift cards. Today, my account went back to free. I know for a fact that I redeemed these gift cards less than 2 months ago. I assumed they were cu...

  • Newbie
  • A few weeks ago, I don’t even know if it was a full month, I redeemed 2 Spotify month long subscription gift cards. Today, my account went back to free. I know for a fact that I redeemed these gift c...
  • Luke
  • Spotify Star
  • 128 Views
  • 1 replies
  • 0 likes
  • 128 Views
  • 1 replies
  • 0 likes

Charges after canceling

Canceled my subscription over 4 months ago and keep getting charged. How and where do I go to get this taken care of?! This is absolutely ridiculous at this point. I have two accounts and neither have premium right now yet I'm still getting charged. ...

  • Visitor
  • Canceled my subscription  over 4 months ago and keep getting charged. How and where do I go to get this taken care of?! This is absolutely ridiculous at this point. I have two accounts and neith...
  • Luke
  • Spotify Star
  • 127 Views
  • 1 replies
  • 0 likes
  • 127 Views
  • 1 replies
  • 0 likes

Report

I have made payment for spotify but then it still wont let menget the premium. Please advice me on this matter. My name moustafa hussreinuser name : RM0.00 CIMB BANK:RM 2.00 was charged to your Debit Card on 19-12-17 at Spotify P045DF1. Pls call the...

  • Newbie
  • I have made payment for spotify but then it still wont let menget the premium. Please advice me on this matter. My name moustafa hussrein user name : <removed sensitive info>   RM0...
  • Luke
  • Spotify Star
  • 128 Views
  • 1 replies
  • 0 likes
  • 128 Views
  • 1 replies
  • 0 likes

Help!

Hey I paid my last bill November 28 and it showing my account as free membership! Idk what to do

  • Newbie
  • Hey I paid my last bill November 28 and it showing my account as free membership! Idk what to do
  • Luke
  • Spotify Star
  • 120 Views
  • 1 replies
  • 0 likes
  • 120 Views
  • 1 replies
  • 0 likes