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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • nacho121
  • Visitor
  • 11024 Views
  • 24 replies
  • 2 likes
  • 11024 Views
  • 24 replies
  • 2 likes

Premium charges

PlanFree/PremiumCountry PhilippinesDeviceOppo F7Operating SystemAndroid My Question or Issue:This app has been charging 4times on my account even though my subscription was free. I don't know how to cancel my subscription, and when I go to help and f...

  • Newbie
  • Plan Free/Premium Country  Philippines Device Oppo F7 Operating System Android   My Question or Issue: This app has been charging 4times on my account even though my subscription ...
  • Billy-J
  • Spotify Star
  • 211 Views
  • 1 replies
  • 0 likes
  • 211 Views
  • 1 replies
  • 0 likes

Superuser Contribution School Email

PlanStudent PremiumCountry USA My Question or IssueI had a student account about 2 years ago. I switched streaming services but now want to go back to spotify. I forgot my account information so I signed up again and tried to sign up for the student ...

  • Newbie
  •   Plan Student Premium Country  USA  My Question or Issue I had a student account about 2 years ago. I switched streaming services but now want to go back to spotify. I forgot my...
  • Jemi
  • Spotify Legend
  • 353 Views
  • 1 replies
  • 0 likes
  • 353 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify me está cobrando quincenalmente

Apenas pague en el inicio de este mes y me va a cobrar $149 el dia 16, ya esta esta cobrando quincenalmente Spotify??PlanFamily PlanCountry MexicoDevice(iPhone 8,Motorola)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Apenas pague en el inicio de este mes y me va a cobrar $149  el dia 16, ya esta esta cobrando quincenalmente Spotify?? Plan Family Plan Country  Mexico Device (iPhone 8,Motorola) Ope...
  • Jemi
  • Spotify Legend
  • 261 Views
  • 1 replies
  • 0 likes
  • 261 Views
  • 1 replies
  • 0 likes

Superuser Contribution Re: Daily Mix disappearing from Your Library

It is not just dealing mixes but all the music that I have selected downthrough the years have been taken away and further more I am planning onSpotify while your company each month for 13 or more months then taking$9.99 premium membership each of th...

  • Casual Listener
  • It is not just dealing mixes but all the music that I have selected down through the years have been taken away and further more I am planning on Spotify while your company each month for 13 or mor...
  • Jemi
  • Spotify Legend
  • 207 Views
  • 2 replies
  • 0 likes
  • 207 Views
  • 2 replies
  • 0 likes

Can’t login on my account but Spotify still charges me every month.

PlanPremiumCountry The NetherlandsDeviceiPhone 6sOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue So a few months ago I made an account to get 3 months premium for free I paid €1 for it. My phone died and I had to login ba...

  • Casual Listener
  • Plan Premium Country  The Netherlands Device iPhone 6s Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  So a few months ago I made an acc...
  • D_G
  • Music Fan
  • 316 Views
  • 5 replies
  • 0 likes
  • 316 Views
  • 5 replies
  • 0 likes

I CAN'T PAY WITH MY VISA DEBIT!!!

I just moved from Norway to US, and now I can't re-subscribe my Premium. I changed the country, I DO have money on my card etc etc. This is soo frustrating!! What do I do, before I change service?

  • Casual Listener
  • I just moved from Norway to US, and now I can't re-subscribe my Premium. I changed the country, I DO have money on my card etc etc. This is soo frustrating!! What do I do, before I change service? &...
  • Billy-J
  • Spotify Star
  • 907 Views
  • 3 replies
  • 0 likes
  • 907 Views
  • 3 replies
  • 0 likes

Why cant I subscribe to Premium?

PlanPremium Family??Country SwedenDeviceHuawei honor 7 liteOperating SystemAndroid Oreo My Question or Issue Somehow my subscriptionhas changed to "Premium Family", and when i try to change it to only premium, it's not available for my account. Why? ...

  • Newbie
  • Plan Premium Family?? Country  Sweden Device Huawei honor 7 lite Operating System Android Oreo   My Question or Issue   Somehow my subscriptionhas changed to "Premium F...
  • Billy-J
  • Spotify Star
  • 208 Views
  • 1 replies
  • 0 likes
  • 208 Views
  • 1 replies
  • 0 likes

Family Subscription- Listen Simultaneously

Hello, I recently upgraded my premium account to a family account. but i am having some issues. we all have our seperate account but when my sister is online i cant listen to my music (and also the other way around). Spotify probably thinks we are on...

  • Casual Listener
  •   Hello,   I recently upgraded my premium account to a family account. but i am having some issues. we all have our seperate account but when my sister is online i cant listen to my musi...
  • Billy-J
  • Spotify Star
  • 296 Views
  • 3 replies
  • 0 likes
  • 296 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution My Premium Account HACKED/Taken over

Plan: PremiumFree/PremiumCountry: NZ My Question or Issue My Prem account has been taken over. When I log in, the profile pic is not mine, the DOB has been changed and my playlsits gone, replaced by the peron who has taken over my account.Loging dets...

  • Casual Listener
  • Plan: Premium Free/Premium Country: NZ       My Question or Issue   My Prem account has been taken over. When I log in, the profile pic is not mine, the DOB has been chang...
  • Daisy
  • Spotify Legend
  • 603 Views
  • 5 replies
  • 1 likes
  • 603 Views
  • 5 replies
  • 1 likes

How do I sign up for a premium acct, and add my son's already existing acct to our family plan?

PlanFree/PremiumCountry Device(iPhone)Operating System(iOS) My Question or Issue I just created a spotify account, and want to sign up for a family premium service. However, how to I bridge my son's already existing account, to our new family premium...

  • Newbie
  • Plan Free/Premium Country   Device (iPhone) Operating System (iOS)   My Question or Issue  I just created a spotify account, and want to sign up for a family premium service....
  • Jose_M
  • Spotify Star
  • 238 Views
  • 1 replies
  • 1 likes
  • 238 Views
  • 1 replies
  • 1 likes

Charged for an extra month.

PlanFreeCountry US My Question or Issuei recently canceled my Spotify premium account but was still charged an extra month.

  • Casual Listener
  •   Plan Free Country US     My Question or Issue i recently canceled my Spotify premium account but was still charged an extra month.  
  • Billy-J
  • Spotify Star
  • 186 Views
  • 1 replies
  • 0 likes
  • 186 Views
  • 1 replies
  • 0 likes

Free Spotify Premium From Emails

Hey,From my emails, Spotify has given me 60 days free premium. However, when I try to claim it, I have to enter credit card info. Is there any way that I can claim it without adding the credit card info? Thanks in advance!

  • Casual Listener
  •     Hey, From my emails, Spotify has given me 60 days free premium. However, when I try to claim it, I have to enter credit card info. Is there any way that I can claim it without adding...
  • Billy-J
  • Spotify Star
  • 763 Views
  • 5 replies
  • 0 likes
  • 763 Views
  • 5 replies
  • 0 likes

Gift card nor working

My dad bought 2 gift cards one for my brother and one for me in a gas station.The guy probably forgot to activate it. We can't find the reciet, my dad is going to try to return to the station tomorrow. But if they don't want to activate? Is there any...

  • Newbie
  • My dad bought 2 gift cards one for my brother and one for me in a gas station. The guy probably forgot to activate it. We can't find the reciet, my dad is going  to try to return to the station...
  • Jose_M
  • Spotify Star
  • 163 Views
  • 1 replies
  • 0 likes
  • 163 Views
  • 1 replies
  • 0 likes

Problema Factiración

PlanPremiumCountry ArgentinaDeviceXiaomi 4AOperating SystemAndroid My Question or Issue Estimados, tengo un problema en la factuación, desde hace varios meses me estan cobrando 2 veces por el mismo plan. Como puede ser posible?

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  • Newbie
  • Plan Premium Country  Argentina Device Xiaomi 4A Operating System Android   My Question or Issue  Estimados, tengo un problema en la factuación, desde hace varios meses me es...
  • Jose_M
  • Spotify Star
  • 215 Views
  • 1 replies
  • 0 likes
  • 215 Views
  • 1 replies
  • 0 likes

Moving to another country

Hi! I'm a Premium Spotify user and I just recently moved from Latvia to Germany. I wanted to change my payment details (and preferably also my country of location) from a Latvian to a German Master card, however, when I enter the card details I get a...

  • Casual Listener
  • Hi! I'm a Premium Spotify user and I just recently moved from Latvia to Germany. I wanted to change my payment details (and preferably also my country of location) from a Latvian to a German Master c...
  • Luke
  • Spotify Star
  • 338 Views
  • 3 replies
  • 0 likes
  • 338 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify Premium for Students & Hulu package

PlanPremiumCountryBelgiumDeviceASUS Zenbook UX305Operating SystemWindows 10 My Question or Issue I signed up for the Spotify Premium for Students deal yesterday and I was wondering how to access Hulu and SHOWTIME. I saw a page that said it might take...

  • Newbie
  •   Plan Premium Country Belgium Device ASUS Zenbook UX305 Operating System Windows 10  My Question or Issue   I signed up for the Spotify Premium for Students deal yesterday ...
  • Jemi
  • Spotify Legend
  • 358 Views
  • 1 replies
  • 0 likes
  • 358 Views
  • 1 replies
  • 0 likes

got charged for the premium acount but i dont have premium

PlanFree/PremiumCountry BrasilDeviceSamsumg galaxy s8My Question or IssueIi submited today for a premium spotify acount, but i still dont have the premium acount, it just says i'm a free user in the description of the acount and i still got charged i...

  • Casual Listener
  •   Plan Free/Premium Country  Brasil Device Samsumg galaxy s8 My Question or IssueI i submited today for a premium spotify acount, but i still dont have the premium acount, it just s...
  • Billy-J
  • Spotify Star
  • 308 Views
  • 3 replies
  • 0 likes
  • 308 Views
  • 3 replies
  • 0 likes

I lost my account

Hey, I need a help right now. So, my problem is I lost my Spotify account. I had premium subscription on the account and now I don't know how, unfortunately, my account is lost. I tried logging out and logging in again after that. But then my account...

  • Newbie
  • Hey, I need a help right now. So, my problem is I lost my Spotify account. I had premium subscription on the account and now I don't know how, unfortunately, my account is lost.   I tried logg...
  • Luke
  • Spotify Star
  • 241 Views
  • 1 replies
  • 0 likes
  • 241 Views
  • 1 replies
  • 0 likes

Paypal failed

Hey guys, i dont know if im right and sry for my bad english. But newly, paid from premium to family and since then i cant pay via paypal. If i had premium before i could pay via paypal and they book the money from the bank account. now it only show ...

  • Newbie
  • Hey guys,   i dont know if im right and sry for my bad english.   But newly, paid from premium to family and since then i cant pay via paypal.   If i had premium before i could p...
  • Luke
  • Spotify Star
  • 193 Views
  • 1 replies
  • 0 likes
  • 193 Views
  • 1 replies
  • 0 likes