Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Not applicable
- 41994 Views
- 19 replies
- 1 likes
- 41994 Views
- 19 replies
- 1 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Moderator
- 5339 Views
- 23 replies
- 2 likes
- 5339 Views
- 23 replies
- 2 likes
I don't remember my login info and my free trial is ending
Guys please help me I'm losing my mind.I signed up for free trial 2 months ago with an email I don't actually have(it was random).And now I don't remberemmy login info and there's not an email they can contact me on and my free trial is ending in a m...
- Guys please help me I'm losing my mind.I signed up for free trial 2 months ago with an email I don't actually have(it was random).And now I don't remberemmy login info and there's not an email they c...
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- Community Legend
- 638 Views
- 1 replies
- 0 likes
- 638 Views
- 1 replies
- 0 likes
Solved!! No puedo pagar Spotify premium
Buenas, me sale el siguiente mensaje cuando quiero contratar Spotify premium Ups, parece que tu tarjeta o proveedor de pago están teniendo un mal día. No te preocupes, no se ha cargado ningún pago. Inténtalo de nuevo o usa otro método de pago.que pas...
- Buenas, me sale el siguiente mensaje cuando quiero contratar Spotify premium Ups, parece que tu tarjeta o proveedor de pago están teniendo un mal día. No te preocupes, no se ha cargado ning...
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- Roadie
- 147925 Views
- 186 replies
- 46 likes
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AccountFreeLoginOtherPremiumSubscriptionUnlimited
- 147925 Views
- 186 replies
- 46 likes
Solved!! 1 year premium - £5.99pa - How?
Hi there, I've just come from Facebook having noticed a 3rd party company offering annual premium subs for £5, or lifetime for £20 or something. I'm already a UK Premium customer, and figured this wasn't legit, but there's plenty purchasing services ...
- Hi there, I've just come from Facebook having noticed a 3rd party company offering annual premium subs for £5, or lifetime for £20 or something. I'm already a UK Premium customer, a...
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- Spotify Star
- 1537 Views
- 1 replies
- 0 likes
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cheapPremiumSubscription
- 1537 Views
- 1 replies
- 0 likes
Changing bank account is not working
Hello, I'm having a Premium Family subscription and when I subscribed I used the wrong bank account for the Spotify payments. I tried several times changing the bank account with the instructions that are available (here: https://support.spotify.com/...
- Hello, I'm having a Premium Family subscription and when I subscribed I used the wrong bank account for the Spotify payments. I tried several times changing the bank account with the...
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- Composer
- 718 Views
- 3 replies
- 0 likes
- 718 Views
- 3 replies
- 0 likes
RE: Paying my subscription being charged double
Hi there, I just checked my account and see that Spotify has been charging me double for months!!! Who can I speak to, to have this fixed immediately?! Based in Australia paying for Premium (double!!!) Using Windows laptop and Anrdoid
- Hi there, I just checked my account and see that Spotify has been charging me double for months!!! Who can I speak to, to have this fixed immediately?! Based in Austr...
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- Composer
- 233 Views
- 1 replies
- 0 likes
- 233 Views
- 1 replies
- 0 likes
Subscription ending earlier that contract given
I signed up with a contract with Spotify Premium for 6 months free however the subscription is ending earlier than 6 months and now i’m going to be charged when my 6 months free isn’t even up yet. My 6 months free should be ending in November but we ...
- I signed up with a contract with Spotify Premium for 6 months free however the subscription is ending earlier than 6 months and now i’m going to be charged when my 6 months free isn’t even up yet. My...
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- Spotify Star
- 280 Views
- 4 replies
- 0 likes
- 280 Views
- 4 replies
- 0 likes
Superuser Contribution PSN subscribe with Spotify
country: Canadaplatform: iPhone 6, ps3/4 so I’ve been paying $10 Monthly for premium for almost a year and recently discovered I can save 10% with my PlayStation plus subscription. So I canceled my premium to try to obtain this discount and it won’t ...
- country: Canada platform: iPhone 6, ps3/4 so I’ve been paying $10 Monthly for premium for almost a year and recently discovered I can save 10% with my PlayStation plus subscription. So I ca...
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- Roadie
- 253 Views
- 1 replies
- 0 likes
- 253 Views
- 1 replies
- 0 likes
Can't pay for premium!!
I've been trying to pay fo my premium subscription for a few days now and I can't!! Credit cards won't work, pay pal account doesn't work either!! End up loosing my subscription and my Playlists.Already tried to create diferente credit cards, already...
- I've been trying to pay fo my premium subscription for a few days now and I can't!! Credit cards won't work, pay pal account doesn't work either!! End up loosing my subscription and my Playlists. Al...
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- Spotify Star
- 380 Views
- 4 replies
- 0 likes
- 380 Views
- 4 replies
- 0 likes
Premium in phone not in pc
PlanPremiumCountry spain My Question or Issue Spotify recognises I'm a premium user in the smartphone but not when I log in in my home computer. I just have one accounta The only "strange" thing with my account is I created it in France, now I live i...
- Plan Premium Country spain My Question or Issue Spotify recognises I'm a premium user in the smartphone but not when I log in in my home computer. I just have one accounta The only ...
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- Songwriter
- 351 Views
- 2 replies
- 0 likes
- 351 Views
- 2 replies
- 0 likes
Charged 4x times today via Paypal.
Hi, I've been a happy subscriber for years. My subscription auto-renews monthly and hits my Paypal account. However, today, I've been charged 4x in one day... Once per hour and I'm worried it will continue. What's going on ? I've never seen this happ...
- Hi, I've been a happy subscriber for years. My subscription auto-renews monthly and hits my Paypal account. However, today, I've been charged 4x in one day... Once per hour and I'm worried i...
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- Spotify Star
- 293 Views
- 1 replies
- 0 likes
- 293 Views
- 1 replies
- 0 likes
Payment Failed with Visa Debit Card
PlanPremium FamilyCountry IndonesiaDeviceXiaomi Mi5Operating SystemAndroid Oreo Hi recently I received email that said my payment for premium for family is failed.Curently I use my Visa debit card for that payment and never failed in more than a year...
- Plan Premium Family Country Indonesia Device Xiaomi Mi5 Operating System Android Oreo Hi recently I received email that said my payment for premium for family is failed. Curent...
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- Spotify Star
- 483 Views
- 1 replies
- 0 likes
- 483 Views
- 1 replies
- 0 likes
Solved!! Voucher cannot be redeemed for Premium Family
I'm a Spotify Premium customer for years and have switched to Premium Family. Now, I have received a voucher for €60 and cannot redeem it. I understand that I cannot have a Family subscription and use a voucher? Why? The math to substract €14,99 each...
- I'm a Spotify Premium customer for years and have switched to Premium Family. Now, I have received a voucher for €60 and cannot redeem it. I understand that I cannot have a Family subscription a...
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- Gig Goer
- 921 Views
- 7 replies
- 1 likes
- 921 Views
- 7 replies
- 1 likes
Can't start free trial.
PlanFreeCountryGermanyDeviceMacbook Pro, Mid 2015Operating SystemHigh Sierra 10.13.5 My Question or IssueWhen trying to start free trial and paying with paypal I get to the screen at paypal wher I can click to review and approve my order, but when I ...
- Plan Free Country Germany Device Macbook Pro, Mid 2015 Operating System High Sierra 10.13.5 My Question or Issue When trying to start free trial and paying with paypal I get to ...
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- Spotify Star
- 307 Views
- 3 replies
- 0 likes
- 307 Views
- 3 replies
- 0 likes
How to cancel a subscription?
PlanStudent/PremiumCountry France Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHelloI've been subscribing to Premium over a year. (9, 99 euros/month) but I also subsribed to the Student Subscrption a few months ago (4, ...
- Plan Student/Premium Country France Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hello I've been subscribing to Premium over a year...
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- Spotify Star
- 338 Views
- 1 replies
- 0 likes
- 338 Views
- 1 replies
- 0 likes
Double payment
Country:CanadaDevice:iPhone SE My Question or Issue:My boyfriend paid for the family plan for him and I and I forgot to cancel my subscription and so as soon as money went into my account, Spotify took it.Yet for some reason my account still shows pa...
- Country: Canada Device: iPhone SE My Question or Issue: My boyfriend paid for the family plan for him and I and I forgot to cancel my subscription and so as soon as money went in...
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- Spotify Star
- 380 Views
- 1 replies
- 0 likes
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double paymentPaymentSubscription
- 380 Views
- 1 replies
- 0 likes
Loss of premium
My Question or Issue I am a premium subscriber and enjoy using the service, however, for the last few days my premium service has disappeared and I am left with the non payment version of the service.My last payment for premium went through as I rece...
- My Question or Issue I am a premium subscriber and enjoy using the service, however, for the last few days my premium service has disappeared and I am left with the non payment v...
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- Roadie
- 309 Views
- 1 replies
- 0 likes
- 309 Views
- 1 replies
- 0 likes
Solved!! Student discount issue
I signed up for Student Discount 11 months ago, then cancelled it after few weeks.I would like to sign up again for premium with student discount, is it possible or do i have to wait until a full year has passed?
- I signed up for Student Discount 11 months ago, then cancelled it after few weeks. I would like to sign up again for premium with student discount, is it possible or do i have to wait until ...
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- Roadie
- 401 Views
- 1 replies
- 0 likes
- 401 Views
- 1 replies
- 0 likes
Unable to unsubscribe premium
PlanPremiumCountry PhilippinesDeviceiPhone 6Operating SystemiOS 10 My Question or Issue No unsubscribe option both app and website.
- Plan Premium Country Philippines Device iPhone 6 Operating System iOS 10 My Question or Issue No unsubscribe option both app and website.
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- Casual Listener
- 758 Views
- 6 replies
- 0 likes
- 758 Views
- 6 replies
- 0 likes
Superuser Contribution Premium payment
Hi, I have two problems, one day ago, spotify sent me an email saying that my premium account could not be updated. Then, I changed my card number so that the payment was made, but they lowered me a full year. And, now they tell me that my account ca...
- Hi, I have two problems, one day ago, spotify sent me an email saying that my premium account could not be updated. Then, I changed my card number so that the payment was made, but they low...
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- Roadie
- 526 Views
- 3 replies
- 0 likes
- 526 Views
- 3 replies
- 0 likes
- 238 Views
- 1 replies
- 0 likes