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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5281 Views
  • 23 replies
  • 2 likes
  • 5281 Views
  • 23 replies
  • 2 likes

Superuser Contribution Www

Boa noite, sou assinante Premium, mas a um tempo que n uso o app e vem descontando todo mês na minha fatura, e n consigo entrar nao consigo fazer o cancelamento, já tentei entrar na conta , mas n entra na msm, peço que cancelem por favor, obrigado

  • Visitor
  •        Boa noite, sou assinante Premium, mas a um tempo que n uso o app e vem descontando todo mês na minha fatura, e n consigo entrar nao consigo fazer o cancelamento, já tent...
  • SergioDavid
  • Roadie
  • 258 Views
  • 1 replies
  • 0 likes
  • 258 Views
  • 1 replies
  • 0 likes

Spotify won't let me get Premium through PayPal.

Unscuscribed, but now I want to subscribe again through PayPal. Would be my 2nd time with using PayPal as a payment method, but it's not accepting for some reason. I click on "continue" on the PayPal tab, click on my payment method, "agree & continue...

  • Roadie
  • Unscuscribed, but now I want to subscribe again through PayPal. Would be my 2nd time with using PayPal as a payment method, but it's not accepting for some reason.   I click on "continue" on t...
  • Luke
  • Spotify Star
  • 531 Views
  • 3 replies
  • 0 likes
  • 531 Views
  • 3 replies
  • 0 likes

Solved!! Cannot take debit card information out

So I normally use a Spotify prepaid $10 card to continue my Premium subscription every month. Last month, I had to use a debit card to pay for it. Come time to renew again a week or so ago, and I use a Spotify $10 card again. I can't take my debit ca...

  • Casual Listener
  • So I normally use a Spotify prepaid $10 card to continue my Premium subscription every month. Last month, I had to use a debit card to pay for it.   Come time to renew again a week or so ago, ...
  • Billy-J
  • Spotify Star
  • 830 Views
  • 3 replies
  • 0 likes
  • 830 Views
  • 3 replies
  • 0 likes

Solved!! Spotify is not activating...

I have purchased a spotify premium but still not activating. Pls help..

  • Casual Listener
  • I have purchased a spotify premium but still not activating. Pls help..
  • Noah
  • Spotify Star
  • 933 Views
  • 5 replies
  • 0 likes
  • 933 Views
  • 5 replies
  • 0 likes

Card getting charged for an account I don't have

I am being charged on my bank account for an account I don't have. I have a free account that I set up for my daughter, but we don't have a premium account and yet I am being charged monthly for one. PLEASE HELP!I don't have twitter...can we please e...

  • Casual Listener
  • I am being charged on my bank account for an account I don't have. I have a free account that I set up for my daughter, but we don't have a premium account and yet I am being charged monthly for one....
  • Noah
  • Spotify Star
  • 712 Views
  • 3 replies
  • 0 likes
  • 712 Views
  • 3 replies
  • 0 likes

premium problems

Hello,I have a Miezu m3 note.I decided to erase all my unsefull files in my phone, and I reset.When I redownloaded Spotify I didn't see Premium in my account, even though I HAVE it.I tried to change my password and connect to facebook, but it doesn't...

  • Casual Listener
  •   Hello, I have a Miezu m3 note. I decided to erase all my unsefull files  in my phone, and I reset. When I redownloaded Spotify I didn't see Premium in my account,  even though I ...
  • Luke
  • Spotify Star
  • 331 Views
  • 1 replies
  • 0 likes
  • 331 Views
  • 1 replies
  • 0 likes

Hello, I have a Miezu m3 note. I decided to erase all my unsefull files  in my phone, and I reset. W

PlanPremiumCountryItaly smartphone Miezu m3 noteOperating Systemandroid My Question or Issue

  • Casual Listener
  • Plan Premium Country Italy  smartphone Miezu m3 note Operating System android    My Question or Issue  
  • dd__dd__
  • Music Fan
  • 295 Views
  • 2 replies
  • 0 likes
  • 295 Views
  • 2 replies
  • 0 likes

Getting overcharged! From Premium to Family without consent

Recently I was going through my bank account and I notice my Spotify payment went up to $17.99 on the 29th of June. I havent heard of any major increase in cost, but some how it automatically went from Premium to Premium Family account without my con...

  • Casual Listener
  • Recently I was going through my bank account and I notice my Spotify payment went up to $17.99 on the 29th of June. I havent heard of any major increase in cost, but some how it automatically went fr...
  • Maxim
  • Spotify Star
  • 380 Views
  • 1 replies
  • 0 likes
  • 380 Views
  • 1 replies
  • 0 likes

Solved!! Spotify and Hulu plan not working

PlanSpotify Premium with HuluCountryUSDeviceSamsung J7Operating SystemWindows 10 - Google Chrome Browser My Question or IssueAs said with the subject, I've had a problem come up with the spotify + hulu bundle for $12.99 USD. I've had the plan for alm...

  • Newbie
  • Plan Spotify Premium with Hulu Country US Device Samsung J7 Operating System Windows 10 - Google Chrome Browser   My Question or Issue As said with the subject, I've had a problem come...
  • Keanu_C
  • Community Legend
  • 1064 Views
  • 1 replies
  • 0 likes
  • 1064 Views
  • 1 replies
  • 0 likes

Spotify doubles charges me and makes it impossible to get money back!!!!!!

PlanPremiumCountryU.K Operating SystemAndroid My Question or Issue They have been double charging me for 6 months, and make it impossible online to contact them or to post a problem online Spotify has the worst customer service I have ever seen and c...

  • Newbie
  • Plan Premium Country U.K   Operating System Android   My Question or Issue   They have been double charging me for 6 months, and make it impossible online to contact them or ...
  • EthanS1
  • Community Legend
  • 434 Views
  • 1 replies
  • 0 likes
  • Spotify doesn't care
  • 434 Views
  • 1 replies
  • 0 likes

I paid for my Globe Prepaid Bill, but my Spotify says, that my carrier is having a bad day

Country: Philippines DeviceIphone 6 My Question or Issue I already paid for my globe prepaid bill, but my spotify account said that I haven't paid for premium even if my spotify is paid through my globe account. I got downgraded to a free account, an...

  • Newbie
  •   Country: Philippines   Device Iphone 6   My Question or Issue  I already paid for my globe prepaid bill, but my spotify account said that I haven't paid for premium even ...
  • Bittencourt
  • Spotify Star
  • 641 Views
  • 2 replies
  • 0 likes
  • Premium
  • 641 Views
  • 2 replies
  • 0 likes

Paguei boleto do Spotify e já faz 3 dias que não ativou

Pagueimeu boleto a 3 dias atrás, e até agora nada, fico pensando, será q eu tinha q ter pago no banco? (Pq paguei na lotérica) Ou então fui roubado ;-; tenho até a nota aqui que foi pago, tá acontecendo pra alguém também? Tem solução?

  • Visitor
  • Pagueimeu boleto a 3 dias atrás, e até agora nada, fico pensando, será q eu tinha q ter pago no banco? (Pq paguei na lotérica) Ou então fui roubado ;-; tenho até a nota aqui que foi pago, tá acontece...
  • user-removed
  • Not applicable
  • 435 Views
  • 2 replies
  • 0 likes
  • 435 Views
  • 2 replies
  • 0 likes

Credit card info canged and I put my new info in. Got loggedout and lost myplaylist how do I recover

PlanFree/PremiumCountry- USA Device- IPhone XOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Plan Free/Premium Country- USA   Device- IPhone X Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Keanu_C
  • Community Legend
  • 415 Views
  • 1 replies
  • 0 likes
  • 415 Views
  • 1 replies
  • 0 likes

Just subscribed the premium services, do I still get the 30-day free trial?

PlanPremiumCountrySingaporeDeviceiPhone XOperating SystemiOS 11 My Question or Issue 1) Just subscribed the premium services, do I still get the 30-day free trial? 2) the profile user name inthe account setting is a mess, there is a chain of lengthy ...

  • Casual Listener
  • Plan Premium Country Singapore Device iPhone X Operating System iOS 11   My Question or Issue  1) Just subscribed the premium services, do I still get the 30-day free trial? &nbs...
  • CalvinYeung
  • Casual Listener
  • 433 Views
  • 5 replies
  • 0 likes
  • 433 Views
  • 5 replies
  • 0 likes

Unable to Unsubscribe

PlanPremiumCountry USADeviceSamsung Galaxy Note 8Operating SystemWindows 10 64-Bit My Question or Issue Cannot unsubscribe, when I try to it simply boots me back to the main page and says, "Oops! Something went wrong, please try again." Have tried mu...

  • Casual Listener
  • Plan Premium Country  USA Device Samsung Galaxy Note 8 Operating System Windows 10 64-Bit   My Question or Issue  Cannot unsubscribe, when I try to it simply boots me back to...
  • muffin5317
  • Music Fan
  • 551 Views
  • 3 replies
  • 0 likes
  • 551 Views
  • 3 replies
  • 0 likes

I can't purchase premium on Turkey

PlanPremiumCountryTurkeyDeviceVestel VenusOperating SystemAndroid My Question or IssueI am trying to purchase premium and i can't pay. "It's says payment is failed" I asked my friends and they are on a same problem. I think its about our country. I c...

  • Music Fan
  • Plan Premium Country Turkey Device Vestel Venus Operating System Android   My Question or Issue I am trying to purchase premium and i can't pay. "It's says payment is failed" I asked m...
  • muffin5317
  • Music Fan
  • 895 Views
  • 2 replies
  • 0 likes
  • 895 Views
  • 2 replies
  • 0 likes

Solved!! Premium South Africa payment declined

PlanPremiumCountry South AfricaDeviceOnePlus 5T, Windows, iPhone XOperating SystemAndroid 8.1, Windows 10, iOS 11 My Question or Issue When trying to pay with my card, my financial company sends me an error message saying I cannot make international ...

  • Casual Listener
  • Plan Premium Country  South Africa Device OnePlus 5T, Windows, iPhone X Operating System Android 8.1, Windows 10, iOS 11   My Question or Issue  When trying to pay with my ca...
  • wihanuys
  • Casual Listener
  • 508 Views
  • 1 replies
  • 0 likes
  • south africa
  • 508 Views
  • 1 replies
  • 0 likes

Solved!! My Spotify premium doesn't work!

PlanPremiumCountry BrazilDevice(Moto G5 Plus)Operating System(Android Nougat) My Question or Issue I paid for my Spotify last Friday (07/14), but I'm still wait until today!

  • Casual Listener
  • Plan Premium Country  Brazil Device (Moto G5 Plus) Operating System (Android Nougat)   My Question or Issue  I paid for my Spotify last Friday (07/14), but I'm still wait unt...
  • Nico
  • Community Legend
  • 475 Views
  • 3 replies
  • 0 likes
  • 475 Views
  • 3 replies
  • 0 likes

Your Spotify account has been disabled

PlanPremiumCountry USADevice(iPhone 7Operating System(iOS 10 My Question or Issue this is the email I got. I had my account attached to my parents' credit card, then switched it over to my debit card. It stopped working after a few weeks of being on ...

  • Newbie
  • Plan Premium Country  USA Device (iPhone 7 Operating System (iOS 10   My Question or Issue   this is the email I got. I had my account attached to my parents' credit ca...
  • Noah
  • Spotify Star
  • 519 Views
  • 1 replies
  • 0 likes
  • 519 Views
  • 1 replies
  • 0 likes

Spotify premium

PlanFree/PremiumCountry Czech RepublicDeviceXiaomi Redmi Note 4Operating SystemiOS 10 My Question or IssueHello there, I had a family plan premium for couple months, and suddenly I didn't have enough money on bank account that day was Sunday, but whe...

  • Newbie
  • Plan Free/Premium Country  Czech Republic Device Xiaomi Redmi Note 4 Operating System iOS 10   My Question or Issue Hello there, I had a family plan premium for couple months, and...
  • Noah
  • Spotify Star
  • 491 Views
  • 1 replies
  • 0 likes
  • 491 Views
  • 1 replies
  • 0 likes