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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • OscarDC
  • Moderator
  • 61404 Views
  • 25 replies
  • 5 likes
  • 61404 Views
  • 25 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 36657 Views
  • 19 replies
  • 2 likes
  • 36657 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Eni
  • Moderator
  • 27973 Views
  • 16 replies
  • 3 likes
  • 27973 Views
  • 16 replies
  • 3 likes

Superuser Contribution Help I have spotify premium but now it says I'm a free member

I have a spotify premium account, but since yesterday I can't listen to premium anymore. Spotify says I have a free account, but the last bill I payed was on 13-3-2017, so that means I am a premium member. But I can't listen to premium?

  • Newbie
  • I have a spotify premium account, but since yesterday I can't listen to premium anymore. Spotify says I have a free account, but the last bill I payed was on 13-3-2017, so that means I am a premium m...
  • Alfredo
  • Roadie
  • 302 Views
  • 4 replies
  • 1 likes
  • 302 Views
  • 4 replies
  • 1 likes

Superuser Contribution Me dice que mi tarjeta es de otro país

Hola! Tengo mi cuenta suscrita a una tarjeta de crédito argentina y de repente no procesó el pago, cuando hago la confirmación de los datos de la tarjeta me dice que ésta es de otro país que no cuenta con spotify (pero es la misma, y es argentina). Y...

  • Newbie
  • Hola! Tengo mi cuenta suscrita a una tarjeta de crédito argentina y de repente no procesó el pago, cuando hago la confirmación de los datos de la tarjeta me dice que ésta es de otro país que no cuent...
  • thepistolina
  • Newbie
  • 2776 Views
  • 2 replies
  • 0 likes
  • 2776 Views
  • 2 replies
  • 0 likes

Boa tarde a todos...

Fiz a assinatura Premium mas ñ consigo ouvir offline. Alguém poderia me ajudar??

  • Newbie
  • Fiz a assinatura Premium mas ñ consigo ouvir offline. Alguém poderia me ajudar??
  • diogosilvaagro
  • Newbie
  • 232 Views
  • 3 replies
  • 0 likes
  • 232 Views
  • 3 replies
  • 0 likes

Solved!! spotify student and headspace

I have spotify premium as a student, and I read that you can link that account and get a free subscription with headspace as well. does anyone know how to go about getting this added?

  • Casual Listener
  • I have spotify premium as a student, and I read that you can link that account and get a free subscription with headspace as well. does anyone know how to go about getting this added? 
  • hollyrgibson
  • Casual Listener
  • 1728 Views
  • 4 replies
  • 0 likes
  • 1728 Views
  • 4 replies
  • 0 likes

Spotify keeps charging me twice

Last month they charged me twice and my bank reversed the second one for me. They have changed me twice again this month

  • Casual Listener
  • Last month they charged me twice and my bank reversed the second one for me. They have changed me twice again this month
  • Luke
  • Spotify Star
  • 154 Views
  • 1 replies
  • 0 likes
  • 154 Views
  • 1 replies
  • 0 likes

Charged Twice today

I was charged the correct student amount of 5$ but when I tried to verify it wouldn't go through so I went to edit my email to my student one and try again. Spotify then charged me a normal rate of 10$. I have both confirmation emails - is there any ...

  • Newbie
  • I was charged the correct student amount of 5$ but when I tried to verify it wouldn't go through so I went to edit my email to my student one and try again.  Spotify then charged me a normal rat...
  • Luke
  • Spotify Star
  • 142 Views
  • 1 replies
  • 0 likes
  • 142 Views
  • 1 replies
  • 0 likes

Signing up for free trial not accepting any cards

just signed up, trying to set up premium with the free trial and it keeps saying payment failed. Tried with two different cards ( both have more than enough money in them ) however keeps saying payment failed ! Help !!

  • Newbie
  • just signed up, trying to set up premium with the free trial and it keeps saying payment failed. Tried with two different cards ( both have more than enough money in them ) however keeps saying payme...
  • Luke
  • Spotify Star
  • 126 Views
  • 1 replies
  • 0 likes
  • 126 Views
  • 1 replies
  • 0 likes

My account isn’t updating

Hi can anyone help .. I have paid for Premium but my account still saying free I have logged out and back in a few times still nothing payments come out of my bank aswell

  • Newbie
  • Hi can anyone help .. I have paid for Premium but my account still saying free I have logged out and back in a few times still nothing payments come out of my bank aswell
  • Luke
  • Spotify Star
  • 123 Views
  • 1 replies
  • 0 likes
  • 123 Views
  • 1 replies
  • 0 likes

Getting billed by Rogers and credit card, how do I cancel credit card billing...

As said in the subject, I switched to billing through my cell phone provider but am being billed on my credit card as well. How do I cancel CC billing and still keep billing through Rogers Wireless? Will Spotify give me a refund for the double billin...

  • Casual Listener
  • As said in the subject, I switched to billing through my cell phone provider but am being billed on my credit card as well. How do I cancel CC billing and still keep billing through Rogers Wireless? ...
  • Rogerssucksit
  • Newbie
  • 129 Views
  • 1 replies
  • 0 likes
  • 129 Views
  • 1 replies
  • 0 likes

mobile pay

i dont know what to do.. i cant pay off my subscription using mobile balance

  • Casual Listener
  • i dont know what to do.. i cant pay off my subscription using mobile balance
  • Bethany_Dawn
  • Community Legend
  • 203 Views
  • 3 replies
  • 0 likes
  • 203 Views
  • 3 replies
  • 0 likes

Superuser Contribution Premium on odd account info instead of my email. .. help plz

Hi. So i signed up for Premium and thought i was logged in through my email. Seems from the user files on my phone i was logged in as '21nk2fcbrqvadflr7of7v2oti'I cant seem to login on this odd account and when it sends email for pasword change i don...

  • Newbie
  • Hi. So i signed up for Premium and thought i was logged in through my email. Seems from the user files on my phone i was logged in as '21nk2fcbrqvadflr7of7v2oti' I cant seem to login on this odd acc...
  • SergioDavid
  • Roadie
  • 144 Views
  • 1 replies
  • 0 likes
  • 144 Views
  • 1 replies
  • 0 likes

Spotify isn't processing my credit card to set up a subscription. Tried everything

So I just can't set up my subscription. The information is correct, the account country matches the card country, I have enough funds on the card and I've used this card for online payments since forever. Yet I still can't get through with Spotify. I...

  • Casual Listener
  • So I just can't set up my subscription. The information is correct, the account country matches the card country, I have enough funds on the card and I've used this card for online payments since for...
  • SBSTNSSS
  • Casual Listener
  • 136 Views
  • 2 replies
  • 0 likes
  • 136 Views
  • 2 replies
  • 0 likes

Superuser Contribution Updating Payment Details & Plan Issue

Hi! I am currently subscribed to spotify's family plan. I updated my payment details using my phone and to my surprise spotify charged me for a single premium account only. Now when I changed my plan back to family plan, they will charge me again for...

  • Visitor
  • Hi! I am currently subscribed to spotify's family plan. I updated my payment details using my phone and to my surprise spotify charged me for a single premium account only. Now when I changed my plan...
  • SergioDavid
  • Roadie
  • 157 Views
  • 1 replies
  • 0 likes
  • 157 Views
  • 1 replies
  • 0 likes

premium account doesn't work on my phone

Hello, Yesterday it was fine but all of sudden this morning i can't use my premium account on my mobile but on my pc with the app it works ! I don't know why ,i use the same account on my pc and my phone but on my phone spotify doesn't stop to tell m...

  • Casual Listener
  • Hello,   Yesterday it was fine but all of sudden this morning i can't use my premium account on my mobile but on my pc with the app it works ! I don't know why ,i use the same account on my pc...
  • blackbakers46
  • Casual Listener
  • 158 Views
  • 1 replies
  • 0 likes
  • 158 Views
  • 1 replies
  • 0 likes

Superuser Contribution Student Premium suddenly Switched and Charged full Premium

I just recently re-upped my student subscription so I know it wasn't the 1 year timer that set this off. My account suddenly switched this month from Student to regular Premium and charged my the full amount AND I can not access premium Hulu, is ther...

  • Newbie
  • I just recently re-upped my student subscription so I know it wasn't the 1 year timer that set this off. My account suddenly switched this month from Student to regular Premium and charged my the ful...
  • SergioDavid
  • Roadie
  • 637 Views
  • 1 replies
  • 0 likes
  • incorrect charge
    Premium
    Student Plan cancel
    student premium
  • 637 Views
  • 1 replies
  • 0 likes

Superuser Contribution Please help! Unable to cancel premium. Getting error: Oops! Something went wrong, please try again.

I have been trying for 2 days to cancel my premium account. I've tried:1. Cleared cache from browser2. Restarted desktop after clearing cache3. Tested with four browsers (Chrome, IE, Edge, Safari)4. Tested in Incognito 5. Tried on a desktop computer,...

  • Newbie
  • I have been trying for 2 days to cancel my premium account.    I've tried: 1. Cleared cache from browser 2. Restarted desktop after clearing cache 3. Tested with four browsers (Chrome,...
  • SergioDavid
  • Roadie
  • 303 Views
  • 1 replies
  • 0 likes
  • 303 Views
  • 1 replies
  • 0 likes

how can I change my premium account - details without losing my playlists

I have moved from Sweden to the UK and want to change my country and payment details ... As i have a premium account I cannot do this ... but my I need to change my bank details to a UK bank account ... but cannot do this as I have a Swedish spotify ...

  • Casual Listener
  • I have moved from Sweden to the UK and want to change my country and payment details ... As i have a premium account I cannot do this ... but my I  need to change my bank details  to a UK b...
  • Maxim
  • Spotify Star
  • 124 Views
  • 1 replies
  • 0 likes
  • 124 Views
  • 1 replies
  • 0 likes

FREE TRIAL WITH CHARGE??

Why is it that Spotify advertises FREE 30-DAY TRIAL but when I tried to avail it, it proceeded to payment methods?

  • Newbie
  • Why is it that Spotify advertises FREE 30-DAY TRIAL but when I tried to avail it, it proceeded to payment methods?    
  • Maxim
  • Spotify Star
  • 114 Views
  • 1 replies
  • 0 likes
  • 114 Views
  • 1 replies
  • 0 likes

Just moved to USA can't change country

Hi Guys, I have just relocated from Hong Kong to USA. On the help I am advised to update with USA credit card, when I try I get an error saying the credit card and country don't match. I can't change country and the help says to use a USA credit card...

  • Casual Listener
  • Hi Guys, I have just relocated from Hong Kong to USA. On the help I am advised to update with USA credit card, when I try I get an error saying the credit card and country don't match. I can't change...
  • Maxim
  • Spotify Star
  • 264 Views
  • 1 replies
  • 0 likes
  • 264 Views
  • 1 replies
  • 0 likes

How many devices can be on a student premium?

How many devices can be on a student premium discounted plan? Is it just like the normal premium serivce where you can have mulitple devices?

  • Newbie
  • How many devices can be on a student premium discounted plan? Is it just like the normal premium serivce where you can have mulitple devices?
  • Maxim
  • Spotify Star
  • 5204 Views
  • 1 replies
  • 0 likes
  • 5204 Views
  • 1 replies
  • 0 likes