Announcements

Help Wizard

Step 1

NEXT STEP

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Re-Initiate Premium Mini

Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...

Casual Listener

DLMOC

Visitor

73169 Views

19 replies

98 likes

  • 73169 Views
  • 19 replies
  • 98 likes

Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

136392 Views

69 replies

10 likes

Premium for Family
  • 136392 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

Haider0

Casual Listener

77843 Views

90 replies

4 likes

  • 77843 Views
  • 90 replies
  • 4 likes

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Visitor

31fuvr2kiz3akot3sgca

Visitor

263146 Views

157 replies

13 likes

  • 263146 Views
  • 157 replies
  • 13 likes

Charged after cancellation

PlanFreeCountry New ZealandDevice(Samsung Galaxy S8, Custom built PC)Operating System(Android Oreo, Windows 10) My Question or Issue I have an issue with Spotify, I am still being charged every month for premium when I have deactivated it. I have thr...

Casual Listener

Plan Free Country  New Zealand Device (Samsung Galaxy S8, Custom built PC) Operating System (Android Oreo, Windows 10)   My Question or Issue  I have an issue with Spoti...

Jose_M

Spotify Star

718 Views

3 replies

1 likes

scammed
  • 718 Views
  • 3 replies
  • 1 likes

Superuser Contribution I Cant Link Hulu to my Spotify Account

PlanPremiumCountry DeviceMultipleOperating SystemMultiple My Question or Issue When trying to link my Spotify Premium account to Hulu, there is no "Link Hulu account" button in my spotify account overview, nor is there any sort of button on my hulu a...

Newbie

Plan Premium Country   Device Multiple Operating System Multiple   My Question or Issue  When trying to link my Spotify Premium account to Hulu, there is no "Link Hulu accoun...

Jemi

Spotify Legend

982 Views

3 replies

0 likes

  • 982 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Two separate student plans vs. 1 family plan

PlanFamily PremiumCountry US My Question or Issue Hello, my wife and I are both students, so we qualify for the student promo of $5/mo., with access to Hulu and Showtime. Currently, I have a Premium Family Plan, at the rate of $15/mo., which does *no...

Newbie

Plan Family Premium Country  US   My Question or Issue   Hello, my wife and I are both students, so we qualify for the student promo of $5/mo., with access to Hulu and Show...

Guido

Spotify Legend

1604 Views

1 replies

0 likes

  • 1604 Views
  • 1 replies
  • 0 likes

Superuser Contribution Google Home Mini Code Redeemed

PlanFamilyCountry US My Question or Issuewhen I go to checkout at the google store it says code redeemed. Any idea what I have to do?

Casual Listener

Plan Family Country  US     My Question or Issue when I go to checkout at the google store it says code redeemed. Any idea what I have to do?  

Jemi

Spotify Legend

1126 Views

3 replies

2 likes

  • 1126 Views
  • 3 replies
  • 2 likes

Solved!!Superuser Contribution Unable to join Family...

My Question or IssueI can't join Family plan, I filled all information correctly (especially same family adress, zip code and so on). And still not working. I don't understand what is wrong?Please help me.

Casual Listener

  My Question or Issue I can't join Family plan, I filled all information correctly (especially same family adress, zip code and so on). And still not working. I don't understand what is wrong...

Daisy

Spotify Legend

690 Views

3 replies

0 likes

  • 690 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify is trying to charge me the third time in 25 days

Plan Premium Country Romania Device Samsung Galaxy S8 / Desktop Operating System Oreo 8.0, Windows 10 My Question or Issue After being late a week or so, I paid for my subscription in 31 October. Two weeks later, November 13 I was charged once again,...

Casual Listener

Plan Premium Country  Romania Device Samsung Galaxy S8 / Desktop Operating System Oreo 8.0, Windows 10 My Question or Issue After being late a week or so, I paid for my subscri...

Guido

Spotify Legend

488 Views

3 replies

0 likes

  • 488 Views
  • 3 replies
  • 0 likes

Upgrading from Premium to Family

PlanFree/Premium Country USA My Question or Issue I want to upgrade my account from Premium to Premium Family. But I have my Premium valid until 12/23. I want to make sure if I upgrade today it won’t charge me right now. I know this question has been...

Newbie

  Plan Free/Premium   Country  USA   My Question or Issue  I want to upgrade my account from Premium to Premium Family. But I have my Premium valid until 12/23. I wan...

OneByBoo

Roadie

292 Views

1 replies

0 likes

  • 292 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why have I been charged three time this month for my Premium account.

PlanPremiumCountryVietnam My Question or Issue I have been charge three times in my bank account for my Spotify Preminum. On the 1st of Dec, I got an email notice me that the payment wasn't successful and they will try again. But the money in my bank...

Casual Listener

Plan Premium Country Vietnam      My Question or Issue  I have been charge three times in my bank account for my Spotify Preminum.  On the 1st of Dec, I got an email ...

Jemi

Spotify Legend

587 Views

5 replies

0 likes

  • 587 Views
  • 5 replies
  • 0 likes

Superuser Contribution Premium Account shows as Free account

Plan Premium Country Canada Device (iPhone 7 Plus, Google Home, Windows 10) Operating System (iOS 10, Windows 10) My Question or Issue Although I have a Premium Account, my Account Overview says that I have Spotify Free on both my Windows 10 laptop a...

Visitor

Plan Premium Country  Canada Device (iPhone 7 Plus, Google Home, Windows 10) Operating System (iOS 10, Windows 10)   My Question or Issue  Although I have a Premium...

OneByBoo

Roadie

1050 Views

5 replies

0 likes

  • 1050 Views
  • 5 replies
  • 0 likes

Superuser Contribution Taken two payments

PlanFree/PremiumCountryUk My Question or Issue Spotify could not take the £4.99 payment out of my bank on the 2/12, it asked me to confirm my bank details, I did so. Once confirmed, it’s taken two £4.99 payments out, one of them is still pending. Wil...

Newbie

Plan Free/Premium Country Uk   My Question or Issue  Spotify could not take the £4.99 payment out of my bank on the 2/12, it asked me to confirm my bank details, I did so. Once confir...

Daisy

Spotify Legend

578 Views

1 replies

0 likes

Payments
Subscription
  • 578 Views
  • 1 replies
  • 0 likes

Superuser Contribution spotify premium

I have payed for spotify premium, but it does not work. SO I payed again, but this time for spotify premium family. And it's still not working. I have tried to log in and out and it still does not work.!

Newbie

I have payed for spotify premium, but it does not work. SO I payed again, but this time for spotify premium family. And it's still not working. I have tried to log in and out and it still does not wo...

Daisy

Spotify Legend

302 Views

1 replies

0 likes

  • 302 Views
  • 1 replies
  • 0 likes

Premium

My Question or Issue Hi! Can I share premium benefits with someone else who does not live with me?

Newbie

    My Question or Issue  Hi! Can I share premium benefits with someone else who does not live with me? 

Bethany_Dawn

Community Legend

365 Views

1 replies

0 likes

  • 365 Views
  • 1 replies
  • 0 likes

Solved!! Paying with paysafe

PlanFree/PremiumCountry BeDeviceOneplus 3Operating SystemOxygen OS My Question or Issue A month ago i had the choice to pay with my paysafe card to buy premium but now i can't anymore did they delete paysafe card pay method or is there some kind of g...

Casual Listener

Plan Free/Premium Country  Be Device Oneplus 3 Operating System Oxygen OS   My Question or Issue  A month ago i had the choice to pay with my paysafe card to buy premium but ...

JarneLOLZ

Casual Listener

25260 Views

2 replies

0 likes

  • 25260 Views
  • 2 replies
  • 0 likes

Paguei mas não está liberado meu Spotify Premium - AJUDA

Paguei meu spotify premmium, mas nao está liberando, já tem mais de uma semana, e obviamente estou perdendo o preço promocional e estou sem conseguir usar o spotify premium. Plantrying to be PremiumCountry BrasilDevice(iPhone 7S)Operating System(iOS ...

Newbie

Paguei meu spotify premmium, mas nao está liberando, já tem mais de uma semana, e obviamente estou perdendo o preço promocional e estou sem conseguir usar o spotify premium.     Plan tr...

Bittencourt

Spotify Star

336 Views

1 replies

0 likes

  • 336 Views
  • 1 replies
  • 0 likes

3 months at the price of 1 ?

My Question or Issue Is it true that if i pay for one month of premium i will get 3 motnhs of premium at the price of one month (4.99EUR) ?

Newbie

My Question or Issue  Is it true that if i pay for one month of premium i will get 3 motnhs of premium at the price of one month (4.99EUR) ?

Jose_M

Spotify Star

274 Views

1 replies

0 likes

  • 274 Views
  • 1 replies
  • 0 likes

Superuser Contribution Please my prem do not work...

I bought it again, and it doens't work. Im going on a trip for 8 hours. I neeeeed my music!! Please help me

Newbie

I bought it again, and it doens't work. Im going on a trip for 8 hours. I neeeeed my music!! Please help me 🙂

Katerina

Spotify Legend

328 Views

1 replies

0 likes

  • 328 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cambio de cuenta a familiar

Acabo de suscribirme de manera individual, pero quiero pasar a una familiar mi pregunta es esta ¿se me cobraran los 150 completos o solo la diferencia?

Newbie

Acabo de suscribirme de manera individual, pero quiero pasar a una familiar mi pregunta es esta ¿se me cobraran los 150 completos o solo la diferencia?

Katerina

Spotify Legend

299 Views

1 replies

0 likes

  • 299 Views
  • 1 replies
  • 0 likes

Superuser Contribution Double payment confirmation

Hello! Now, the title might not be the best to describe exactly what I'm looking for.I tried, first time, to get a student subscription, and it failed (blame it on the new system used by my University, that totally messed up my login credentials). Th...

Regular

Hello!   Now, the title might not be the best to describe exactly what I'm looking for. I tried, first time, to get a student subscription, and it failed (blame it on the new system used by m...

Daisy

Spotify Legend

269 Views

1 replies

0 likes

  • 269 Views
  • 1 replies
  • 0 likes

Superuser Contribution Charged twice and still don't have Premium

Hi there, I was trying to get the student discount and it kept saying error but when I check my bank it's showing I was charged twice. On top of that my account says I'm not on premium.

Newbie

Hi there, I was trying to get the student discount and it kept saying error but when I check my bank it's showing I was charged twice. On top of that my account says I'm not on premium. 

Daisy

Spotify Legend

315 Views

1 replies

0 likes

  • 315 Views
  • 1 replies
  • 0 likes

Superuser Contribution Student's discount doesn't work

Hey, i've just bought the subscription within the student discount, and after the payment the page says, that i've already used the service, and i can't do it again. Card has been charged. My school is on the list ofc. Does anyone have a similar prob...

Newbie

Hey, i've just bought the subscription within the student discount, and after the payment the page says, that i've already used the service, and i can't do it again. Card has been char...

Daisy

Spotify Legend

330 Views

1 replies

1 likes

  • 330 Views
  • 1 replies
  • 1 likes