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Please see below the most popular frequently asked questions.

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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 14825 Views
  • 27 replies
  • 2 likes
  • 14825 Views
  • 27 replies
  • 2 likes

Can't change country nor payment settings.

I've been living in the US for the last few years and set up my Premium account there. Now I'm back in Germany and tried to update my payment option as well as country. The help page directs me to my account's subscription and payment page. If I put ...

  • Visitor
  • I've been living in the US for the last few years and set up my Premium account there. Now I'm back in Germany and tried to update my payment option as well as country. The help page directs me to my...
  • Luke
  • Spotify Star
  • 329 Views
  • 1 replies
  • 0 likes
  • Account
  • 329 Views
  • 1 replies
  • 0 likes

I can't change my card information - nothing happens when I try

Hi! I got a new payment card, but I can't get to change my payment details under subscription --> payment method --> update When I click update nothing happens - I can't get to change my card information, which is pretty annoying since Spotify is ask...

  • Newbie
  • Hi!   I got a new payment card, but I can't get to change my payment details under subscription --> payment method --> update   When I click update nothing happens - I can't get t...
  • Luke
  • Spotify Star
  • 476 Views
  • 1 replies
  • 0 likes
  • 476 Views
  • 1 replies
  • 0 likes

Website won't let me update my payment option.

I followed all the instructions on the help page about how to change my payment option to a different card, but when I click "update" nothing happens! I really need help ASAP since my payment is due in a few days but I had to cancel my old debit card...

  • Newbie
  • I followed all the instructions on the help page about how to change my payment option to a different card, but when I click "update" nothing happens! I really need help ASAP since my payment is due ...
  • Luke
  • Spotify Star
  • 491 Views
  • 1 replies
  • 0 likes
  • 491 Views
  • 1 replies
  • 0 likes

Changing from US to Ireland

Hi everyone - I followed the instructions to change my country (attempt to pay with my new Irish credit card and apparently I'd be promted to change country, but I wasn't prompted). Any idea how to do this?

  • Newbie
  • Hi everyone - I followed the instructions to change my country (attempt to pay with my new Irish credit card and apparently I'd be promted to change country, but I wasn't prompted). Any idea how to d...
  • Luke
  • Spotify Star
  • 278 Views
  • 1 replies
  • 0 likes
  • 278 Views
  • 1 replies
  • 0 likes

Password login issue

OK AI paid for the premium I can get into my account on my phone but can not get into the account for my mini I paid keeps telling me my password or light in us not correct I have made new accounts I have tried to log in using both a Spoitify and fac...

  • Casual Listener
  • OK AI paid for the premium I can get into my account on my phone but can not get into the account for my mini I paid keeps telling me my password or light in us not correct I have made new accounts I...
  • Luke
  • Spotify Star
  • 387 Views
  • 1 replies
  • 0 likes
  • Password issue
  • 387 Views
  • 1 replies
  • 0 likes

Premium

PlanPremiumCountryUnited States DeviceLG Stylo 4Operating SystemAndroid Oreo My Question or IssueWhat happened to the personal spotify premium for 9.99 per month? Spotify didn't inform me of the removal of this subscription option.

  • Newbie
  •   Plan Premium Country United States   Device LG Stylo 4 Operating System Android Oreo   My Question or Issue What happened to the personal spotify premium for 9.99 pe...
  • Luke
  • Spotify Star
  • 247 Views
  • 1 replies
  • 0 likes
  • 247 Views
  • 1 replies
  • 0 likes

Why are Australian TAFE Students not able to receive student discount?

PlanStudent discountCountry Australia My Question or Issue I cannot find Australian TAFE Students as being able to obtain a student discount?

  • Newbie
  • Plan Student discount Country  Australia     My Question or Issue  I cannot find Australian TAFE Students as being able to obtain a student discount?
  • user-removed
  • Not applicable
  • 4730 Views
  • 1 replies
  • 2 likes
  • 4730 Views
  • 1 replies
  • 2 likes

Suspicious email "from Spotify"

I received an email saying I purchased the $150/year plan for Spotify premium, however, I did not purchase this. I am currently paying $9.99/month for premium, why did I receive this email? My Spotify payment status still says I am enrolled on the $9...

  • Newbie
  • I received an email saying I purchased the $150/year plan for Spotify premium, however, I did not purchase this. I am currently paying $9.99/month for premium, why did I receive this email? My Spotif...
  • Jose_M
  • Spotify Star
  • 1231 Views
  • 1 replies
  • 1 likes
  • 1231 Views
  • 1 replies
  • 1 likes

Paying for child's account

How do I pay for my child's premium Spotify without adding my credit card info to her account?

  • Newbie
  • How do I pay for my child's premium Spotify without adding my credit card info to her account?
  • Billy-J
  • Spotify Star
  • 2261 Views
  • 1 replies
  • 0 likes
  • 2261 Views
  • 1 replies
  • 0 likes

premium subscription

PremiumCountry Scotland DeviceIphone 7Operating System(iOS 10 My Question or Issue I previously had premium and when I logged in to Spotify today it was saying I did not have premium it

  • Newbie
  •   Premium Country  Scotland  Device Iphone 7 Operating System (iOS 10   My Question or Issue   I previously had premium and when I logged in to Spotify today it wa...
  • Billy-J
  • Spotify Star
  • 557 Views
  • 1 replies
  • 0 likes
  • 557 Views
  • 1 replies
  • 0 likes

Solved!! Pagamento com cartão Itaú débito

Prezados, estou tentando confirmar a minha assinatura do Spotify com plano universitário, porém o cartão do meu banco (Itaú) é apenas de débito e apresenta como inválido. Poderia optar via boleto, mas o site não possibilita o plano universitário para...

  • Casual Listener
  • Prezados, estou tentando confirmar a minha assinatura do Spotify com plano universitário, porém o cartão do meu banco (Itaú) é apenas de débito e apresenta como inválido. Poderia optar via boleto, ma...
  • wmosquini
  • Casual Listener
  • 9267 Views
  • 5 replies
  • 2 likes
  • 9267 Views
  • 5 replies
  • 2 likes

Cobrança indevida

PlanPremiumCountryBrasilDeviceIPhone 6Operativon SystemiOS 10 My Question or Issue Assinei o plano universitário e o Spotify tem me cobrado o valor de R$ 16,90.

  • Newbie
  • Plan Premium Country Brasil Device IPhone 6 Operativon System iOS 10   My Question or Issue   Assinei o plano universitário e o Spotify tem me cobrado o valor de R$ 16,90. ...
  • Bittencourt
  • Spotify Star
  • 589 Views
  • 1 replies
  • 0 likes
  • 589 Views
  • 1 replies
  • 0 likes

Email confirming purchase

Good afternoon, i have just received an email from apparently the spotify team confirming a subscription purchase that i have never requested. i am already a premium member and the email does look weird i am attaching the screenshot of the email for ...

  • Newbie
  • Good afternoon,   i have just received an email from apparently the spotify team confirming a subscription  purchase that i have never requested.   i am already a premium member an...
  • Jose_M
  • Spotify Star
  • 1596 Views
  • 1 replies
  • 1 likes
  • 1596 Views
  • 1 replies
  • 1 likes

PS Plus Promo

PlanPremiumCountry USADeviceiPhone XOperating SystemiOS 12 My Question or Issue PlayStation has a promo that has been offered for months, that if you buy Spotify premium they’ll pay 10% of your bill. I thought $9.99 was the price after the refund, bu...

  • Casual Listener
  • Plan Premium Country  USA Device iPhone X Operating System iOS 12   My Question or Issue  PlayStation has a promo that has been offered for months, that if you buy Spotify pr...
  • Bethany_Dawn
  • Community Legend
  • 1476 Views
  • 1 replies
  • 0 likes
  • 1476 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium

Ik heb 30 dagen premium gratis afgesloten maar in heb nog steeds niet de premium voordelen? Hoe kan dit?

  • Newbie
  • Ik heb 30 dagen premium gratis afgesloten maar in heb nog steeds niet de premium voordelen? Hoe kan dit?
  • Daisy
  • Spotify Legend
  • 646 Views
  • 1 replies
  • 0 likes
  • 646 Views
  • 1 replies
  • 0 likes

Back to School

PlanFreeCountry TurkeyDeviceiPhone 7Operating SystemiOS 12My Question or Issue In Turkey, my university had divided to two about two months ago (Anadolu University and Eskisehir Technical University). I was studying at Anadolu University when I was u...

  • Newbie
  • Plan Free Country  Turkey Device iPhone 7 Operating System iOS 12 My Question or Issue  In Turkey, my university had divided to two about two months ago (Anadolu University and Esk...
  • MrAlexG
  • Composer
  • 1032 Views
  • 1 replies
  • 0 likes
  • 1032 Views
  • 1 replies
  • 0 likes

I was charge for a one-month free premium trial.

Can you please give me a refund. My free trial started last Sept. 1 and ended Oct. 1 but I was charge for the free trial.

  • Newbie
  • Can you please give me a refund. My free trial started last Sept. 1 and ended Oct. 1 but I was charge for the free trial.  
  • MrAlexG
  • Composer
  • 675 Views
  • 1 replies
  • 0 likes
  • 675 Views
  • 1 replies
  • 0 likes

Superuser Contribution My service has been interrupted

Last payment was supposed to go through on Jan 26th. However, I had issues with my payment method so on Feb 8th I redeemed a giftcard successfully. It even showed that my new payment was due on Feb 26th. Strangely enough, despite having paid with a g...

  • Visitor
  • Last payment was supposed to go through on Jan 26th. However, I had issues with my payment method so on Feb 8th I redeemed a giftcard successfully. It even showed that my new payment was due on Feb 2...
  • Daisy
  • Spotify Legend
  • 689 Views
  • 1 replies
  • 0 likes
  • 689 Views
  • 1 replies
  • 0 likes

Owner Of Family Plan. Lost Email and Password (Support)

PlanPremiumCountry CanadaDeviceAllOperating SystemAll My Question or Issue I lost Access to the whole account, I currently am still paying, using another account I added to the family plan. I want to get my account back so I can manage the people usi...

  • Newbie
  • Plan Premium Country  Canada Device All Operating System All   My Question or Issue  I lost Access to the whole account, I currently am still paying, using another account I ...
  • Billy-J
  • Spotify Star
  • 485 Views
  • 1 replies
  • 0 likes
  • 485 Views
  • 1 replies
  • 0 likes