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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • OscarDC
  • Moderator
  • 71941 Views
  • 25 replies
  • 5 likes
  • 71941 Views
  • 25 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 41835 Views
  • 19 replies
  • 2 likes
  • 41835 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Eni
  • Moderator
  • 29809 Views
  • 16 replies
  • 3 likes
  • 29809 Views
  • 16 replies
  • 3 likes

Fui cobrado duas vezes

Comecei a me inscrever e acabou que cobrou duas vezes no meu cartão 

  • Newbie
  • Comecei a me inscrever e acabou que cobrou duas vezes no meu cartão 
  • Bittencourt
  • Spotify Star
  • 1096 Views
  • 4 replies
  • 0 likes
  • 1096 Views
  • 4 replies
  • 0 likes

Premium is not working on mobile

Just signed up for Spotify premium. Started my 30 day premium trial period before subscription payment. My account says premium, webplayer plays nicely whatever i search, pick.. however mobile App says : FREE, and keep suggesting Premium if I want an...

  • Casual Listener
  • Just signed up for Spotify premium. Started my 30 day premium trial period before subscription payment. My account says premium, webplayer plays nicely whatever i search, pick.. however mobile App sa...
  • Sharayahaguy
  • Newbie
  • 406 Views
  • 5 replies
  • 2 likes
  • 406 Views
  • 5 replies
  • 2 likes

$99 Annually for Premium-What about Capital One?

I'm currently paying for Premium with my Capital One credit card and getting the 50% rebate each month. But I received an offer to subscribe to Premium for a year for $99. Obviously I'm getting a better rate with Capital One, but that offer ends in a...

  • Music Fan
  • I'm currently paying for Premium with my Capital One credit card and getting the 50% rebate each month. But I received an offer to subscribe to Premium for a year for $99. Obviously I'm getting a bet...
  • demianblair
  • Newbie
  • 1212 Views
  • 2 replies
  • 0 likes
  • 1212 Views
  • 2 replies
  • 0 likes

Superuser Contribution Promblem z płatnością

Mam problem z płatnością za Spotify Premium.Kontaktowałem się z bankiem który powiedział że rzekomo nie posiada zapisanych jakichkolwiek prób płatności i że prawdopodobnie że jakis problem pojawił się po wszej stronie.Prosze o pomoc i wyjaśnienie gdz...

  • Newbie
  • Mam problem z płatnością za Spotify Premium.Kontaktowałem się z bankiem który powiedział że rzekomo nie posiada zapisanych jakichkolwiek prób płatności i że prawdopodobnie że jakis problem pojawił si...
  • SergioDavid
  • Roadie
  • 284 Views
  • 1 replies
  • 0 likes
  • 284 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problemas con Plan Familiar Premium

En el plan familiar les envié la invitación a los otros usuarios pero cuando tratan de entrar dice que ah habido un error y no se pueden sumar a la cuenta

  • Newbie
  • En el plan familiar les envié la invitación a los otros usuarios pero cuando tratan de entrar dice que ah habido un error y no se pueden sumar a la cuenta
  • SergioDavid
  • Roadie
  • 202 Views
  • 1 replies
  • 0 likes
  • 202 Views
  • 1 replies
  • 0 likes

Superuser Contribution Student Discount, but charged twice this month, second one being £9.99

I have tried looking for the live chat option for an hour, but can't seem to find it this time. They fixed this problem for me in no time... I've been charged twice this month, and I'm on student discount, but my 2nd charge was £9.99

  • Newbie
  • I have tried looking for the live chat option for an hour, but can't seem to find it this time. They fixed this problem for me in no time...    I've been charged twice this month, and I'm...
  • Melody
  • Community Manager
  • 213 Views
  • 1 replies
  • 0 likes
  • 213 Views
  • 1 replies
  • 0 likes

Family Plan

Can I still switch from one Spotify Family Plan to another if I have surpassed the exact 12 month mark?

  • Newbie
  • Can I still switch from one Spotify Family Plan to another if I have surpassed the exact 12 month mark?
  • Bethany_Dawn
  • Community Legend
  • 126 Views
  • 1 replies
  • 0 likes
  • 126 Views
  • 1 replies
  • 0 likes

Cant change payment method

Aparently my credit card is rejecting the payment. When I want to update the payment method, I cannot do it. The system says that the credit card does not match with the country where I am. When I want to chenge the country from my account, the field...

  • Casual Listener
  • Aparently my credit card is rejecting the payment. When I want to update the payment method, I cannot do it. The system says that the credit card does not match with the country where I am. When I wa...
  • Luke
  • Spotify Star
  • 223 Views
  • 3 replies
  • 0 likes
  • 223 Views
  • 3 replies
  • 0 likes

add's

We have a subscription. Wer pay €4.99 per month. When logged in on our computer we have no annoying add's. When we want to play music from our phones through a bluetooth speaker we get the annoying add's. We logged out on our computer and logged in o...

  • Casual Listener
  • We have a subscription. Wer pay €4.99 per month. When logged in on our computer we have no annoying add's. When we want to play music from our phones through a bluetooth speaker we get the annoying a...
  • Narankiwi
  • Composer
  • 174 Views
  • 4 replies
  • 0 likes
  • 174 Views
  • 4 replies
  • 0 likes

Premium funktioniert nicht

Ich hatte bis vor einer halben srunde noch premium und jetzt ist es weg. Ich habe mich schon ein und ausgeloggt nix funktioniert. Bezahlt ist es auch schon. Seit dem 15.04. Können sie mir weiter helfen?

  • Newbie
  • Ich hatte bis vor einer halben srunde noch premium und jetzt ist es weg. Ich habe mich schon ein und ausgeloggt nix funktioniert. Bezahlt ist es auch schon. Seit dem 15.04.   Können sie mir we...
  • Luke
  • Spotify Star
  • 316 Views
  • 1 replies
  • 0 likes
  • 316 Views
  • 1 replies
  • 0 likes

Can´t use any card to renew my subscription

Hi community, I have been trying for 1 hour to renew my payment with 3 different cards and it has been impossible. First I changed to my new country (Denmark) and pay with my card but it failed. I tried once again with 2 differents spanish cards and ...

  • Newbie
  • Hi community,   I have been trying for  1 hour to renew my payment with 3 different cards and it has been impossible. First I changed to my new country (Denmark) and pay with my card but ...
  • Luke
  • Spotify Star
  • 154 Views
  • 1 replies
  • 0 likes
  • 154 Views
  • 1 replies
  • 0 likes

Explanation on how Free Streaming works

I am asking for an in depth explanation on the Free Streaming subscription and how exactly it works. I shouldn't have to pay for music that isn't stepped on with voice overs.I mean I don't **bleep** about what they are trying to say.

  • Newbie
  • I am asking for an in depth explanation on the Free Streaming subscription and how exactly it works. I shouldn't have to pay for music that isn't stepped on with voice overs. I mean I don't **bleep*...
  • Luke
  • Spotify Star
  • 143 Views
  • 1 replies
  • 0 likes
  • 143 Views
  • 1 replies
  • 0 likes

Won't let me pay

Hey everyone! So my credit card expired this month and I tried to update my details,but the update button refused to work. I cancelled the subscription so that it doesn't try taking money off the wrong card again but now it won't let me resubscribe. ...

  • Casual Listener
  • Hey everyone!   So my credit card expired this month and I tried to update my details, but the update button refused to work. I cancelled the subscription  so that it doesn't try taking...
  • Luke
  • Spotify Star
  • 147 Views
  • 1 replies
  • 0 likes
  • 147 Views
  • 1 replies
  • 0 likes

can't seem to update my card info - month field to be exact

i'm trying ot update my credit card info with a new one and it's always giving an error because the "month" field isn't working and won't allow me to enter the "month". every other field is fine. anyone else having this problem? is there a troublesho...

  • Newbie
  • i'm trying ot update my credit card info with a new one and it's always giving an error because the "month" field isn't working and won't allow me to enter the "month". every other field is fine. &nb...
  • Luke
  • Spotify Star
  • 145 Views
  • 1 replies
  • 0 likes
  • 145 Views
  • 1 replies
  • 0 likes

Superuser Contribution Familiar premium

Estoy invitado a formar parte d premium pero no me deja actualizar la cuenta y por lo tanto no puedo acceder a premium que puedo hacer?

  • Newbie
  • Estoy invitado a formar parte d premium pero no me deja actualizar la cuenta y por lo tanto no puedo acceder a premium que puedo hacer? 
  • Melody
  • Community Manager
  • 137 Views
  • 1 replies
  • 0 likes
  • 137 Views
  • 1 replies
  • 0 likes

Superuser Contribution If i change my subscriptions to student, do i get charged again for this month?

Recently paid for this month's premium account, on the 12th. Then I found out about the student discount bundled with hulu.I'm definitely going to make the change, but I want to know if I'll get charged the $4.99 once I make the switch.What are my op...

  • Newbie
  • Recently paid for this month's premium account, on the 12th. Then I found out about the student discount bundled with hulu. I'm definitely going to make the change, but I want to know if I'll get ch...
  • Melody
  • Community Manager
  • 128 Views
  • 1 replies
  • 0 likes
  • 128 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Hello everyone!

Hello everyone! I had a premium account and I canceled it. But anyway I keep getting the payment from my credit card .. How can I stop them from billing and collecting? Or that they put me back to the premium account then?

  • Newbie
  • Hello everyone! I had a premium account and I canceled it. But anyway I keep getting the payment from my credit card .. How can I stop them from billing and collecting? Or that they put me back to th...
  • Melody
  • Community Manager
  • 188 Views
  • 1 replies
  • 0 likes
  • 188 Views
  • 1 replies
  • 0 likes

Superuser Contribution signed me up for premium without my consent I don't have Twitter and they don't have a phone to call

The app automatically signed me up for premium without my consent this **bleep** the "help" pages just go back and forth between each other and don't do anything rhw2rw is no option to cancel and no number to call or chat line you can only tweet them...

  • Newbie
  • The app automatically signed me up for premium without my consent this **bleep** the "help" pages just go back and forth between each other and don't do anything rhw2rw is no option to cancel and no ...
  • Melody
  • Community Manager
  • 169 Views
  • 1 replies
  • 0 likes
  • 169 Views
  • 1 replies
  • 0 likes

Cancelled subscription, money still drawn from my account

I have cancelled my premium subscription in January and received an email that confirms this. Still now in April, money has been drawn from my bank account 2 or 3 times!? This makes me furious! I´ve already cancelled my subscription, why the **bleep*...

  • Visitor
  • I have cancelled my premium subscription in January and received an email that confirms this. Still now in April, money has been drawn from my bank account 2 or 3 times!? This makes me furious! I´ve ...
  • Maxim
  • Spotify Star
  • 158 Views
  • 1 replies
  • 1 likes
  • 158 Views
  • 1 replies
  • 1 likes

Superuser Contribution Reached limit on active subscriptions

What should I do if spotify said "you have reached the limit on active subscriptions per mobile number for Spotify" ? I wanted to go premium, but since my payment didn't work several times then this happen . What should I do? Because i don't have cre...

  • Newbie
  • What should I do if spotify said "you have reached the limit on active subscriptions per mobile number for Spotify" ? I wanted to go premium, but since my payment didn't work several times then this ...
  • darinazarin
  • Newbie
  • 1450 Views
  • 3 replies
  • 0 likes
  • 1450 Views
  • 3 replies
  • 0 likes