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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • Jeremy
  • Moderator
  • 51916 Views
  • 23 replies
  • 4 likes
  • 51916 Views
  • 23 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 32522 Views
  • 19 replies
  • 2 likes
  • 32522 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Alex
  • Moderator
  • 21819 Views
  • 8 replies
  • 1 likes
  • 21819 Views
  • 8 replies
  • 1 likes

Premium werkt niet meer

HalloIk heb al meer dan een jaar een Premium abonnement.Plots krijg ik de melding dat ik geen abonnement meer heb...Maar ik weet van niks?Grtjs Vanessa

  • Newbie
  • Hallo Ik heb al meer dan een jaar een Premium abonnement. Plots krijg ik de melding dat ik geen abonnement meer heb... Maar ik weet van niks? Grtjs Vanessa 
  • Vanessaverkem1
  • Newbie
  • 164 Views
  • 2 replies
  • 0 likes
  • 164 Views
  • 2 replies
  • 0 likes

Payd premium but IT dosen't work

i wanted to start my free month premium spotify. i had to write my paypal information in. They took 10€ but i didnt got my free month or a premium account

  • Newbie
  • i wanted to start my free month premium spotify. i had to write my paypal information in. They took 10€ but i didnt got my free month or a premium account
  • Mistermx69
  • Casual Listener
  • 136 Views
  • 1 replies
  • 0 likes
  • 136 Views
  • 1 replies
  • 0 likes

Update Credit Card

It won’t let me update my payment details because I recently received a new credit card. The page just refreshes every time I click update. Help.

  • Newbie
  • It won’t let me update my payment details because I recently received a new credit card. The page just refreshes every time I click update. Help. 
  • jeremygeist
  • Newbie
  • 136 Views
  • 1 replies
  • 0 likes
  • 136 Views
  • 1 replies
  • 0 likes

Change the country

Hi - I am in Berlin Germany and I cannot update my country as it is "grayed out." I need to change it in order to make a payment. Can you help?

  • Casual Listener
  • Hi - I am in Berlin Germany and I cannot update my country as it is "grayed out." I need to change it in order to make a payment. Can you help?
  • CzechFencer
  • Composer
  • 113 Views
  • 1 replies
  • 0 likes
  • 113 Views
  • 1 replies
  • 0 likes

Waiting for new credit card

Hi There, I had to lock my old credit card and i m now waiting for the new one.What should I do if i cannot make the payment at the moment because of this issue?

  • Newbie
  • Hi There,   I had to lock my old credit card and i m now waiting for the new one. What should I do if  i cannot make the payment at the moment because of this issue?
  • Maxim
  • Spotify Star
  • 104 Views
  • 1 replies
  • 0 likes
  • 104 Views
  • 1 replies
  • 0 likes

Solved!! Cancel Subscription before 12 months

So I am about to buy the student subscription but I cannot find additional information I seek. Will I get charged for all 12 months at once? If not, if I cancel the subscription on the 3rd month will i only pay 3x4.99 or will it keep charging me?Is t...

  • Casual Listener
  • So I am about to buy the student subscription but I cannot find additional information I seek.   Will I get charged for all 12 months at once?   If not, if I cancel the subscription on ...
  • vforavider
  • Casual Listener
  • 365 Views
  • 2 replies
  • 0 likes
  • 365 Views
  • 2 replies
  • 0 likes

Paid for premium but get only the free version

On 12 January I could no longer play spotify on my tv. My spotify profile told me I was subscribed to the free version. So I thought my 1 year premium subscription had ended automatically , I didnt react.Now my visa account was charged with 9.99 euro...

  • Newbie
  • On 12 January I could no longer play spotify on my tv. My spotify profile told me I was subscribed to the free version. So I thought my 1 year premium subscription had ended automatically , I didnt r...
  • Luke
  • Spotify Star
  • 126 Views
  • 1 replies
  • 0 likes
  • 126 Views
  • 1 replies
  • 0 likes

Account.

Is my account for $10.00 a month due this month of March R may ? Thank you Cynthia Gonzalez (*snip* )

  • Casual Listener
  • Is my account for $10.00 a month due this month of March R may ? Thank you Cynthia Gonzalez (*snip* )
  • Maxim
  • Spotify Star
  • 128 Views
  • 1 replies
  • 0 likes
  • 128 Views
  • 1 replies
  • 0 likes

Solved!! Subscriction

I’m currently enrolled in premium subscription but my brother invited me to join his family plan. Will my previous subscription automatically cancel when I accept his invitation?

  • Casual Listener
  • I’m currently enrolled in premium subscription but my brother invited me to join his family plan. Will my previous subscription automatically cancel when I accept his invitation?
  • naingmichelle
  • Casual Listener
  • 198 Views
  • 2 replies
  • 0 likes
  • 198 Views
  • 2 replies
  • 0 likes

Payment failed / different country

I live in Norway and have premium, and my creditcard got replaced a week before I went to Brazil. When I try to update my card information it only says "Payment failed",I have contacted my bank and there is no geo restricton with the card.So I was th...

  • Casual Listener
  • I live in Norway and have premium, and my creditcard got replaced a week before I went to Brazil. When I try to update my card information it only says "Payment failed", I have contacted my bank and...
  • Bittencourt
  • Spotify Star
  • 223 Views
  • 4 replies
  • 0 likes
  • 223 Views
  • 4 replies
  • 0 likes

I cancelled my subscription but I'm still premium

I have cancelled my subscription but im still premium my premium is up now and I still have it. I cancelled my old credit card and it's still on Spotify it won't let me delete it off or at least I don't know how to please help I don't want to add my ...

  • Newbie
  • I have cancelled my subscription but im still premium my premium is up now and I still have it. I cancelled my old credit card and it's still on Spotify it won't let me delete it off or at least I do...
  • Maxim
  • Spotify Star
  • 348 Views
  • 1 replies
  • 0 likes
  • 348 Views
  • 1 replies
  • 0 likes

Student premium

Please help me as soon as possible. I tryed to pay student premium, money left from my bank account and I didn't get premium. Ho I can get my money back?

  • Newbie
  • Please help me as soon as possible. I tryed to pay student premium, money left from my bank account and I didn't get premium. Ho I can get my money back? 
  • Maxim
  • Spotify Star
  • 102 Views
  • 1 replies
  • 0 likes
  • 102 Views
  • 1 replies
  • 0 likes

Superuser Contribution PROBLEMA DE PAGO

Hola!Estaba haciendo el tramite para contratar el plan premium para universitarios pero no finalice el proceso porque no tengo a la mano el documento que piden, antes de seguir salió un anuncio donde me decía que registrara mi tarjeta que no se haría...

  • Newbie
  • Hola! Estaba haciendo el tramite para contratar el plan premium para universitarios pero no finalice el proceso porque no tengo a la mano el documento que piden, antes de seguir salió un anuncio don...
  • Balaperdida
  • Newbie
  • 506 Views
  • 8 replies
  • 4 likes
  • 506 Views
  • 8 replies
  • 4 likes

Account

How do you cancel something someone bought? There is a random person on my account.

  • Newbie
  • How do you cancel something someone bought? There is a random person on my account.
  • user-removed
  • Not applicable
  • 98 Views
  • 1 replies
  • 0 likes
  • 98 Views
  • 1 replies
  • 0 likes

Student discounts and over-billing

Hi there,I'm on a student discount in Australia. I was billed $11.99 for my premium. I got that refunded and redeemed a student discount again to ensure i only pay the $5.99 student price. $5.99 was taken from my account and then an hour later a furt...

  • Newbie
  • Hi there, I'm on a student discount in Australia. I was billed $11.99 for my premium. I got that refunded and redeemed a student discount again to ensure i only pay the $5.99 student price. $5.99 wa...
  • user-removed
  • Not applicable
  • 94 Views
  • 1 replies
  • 0 likes
  • 94 Views
  • 1 replies
  • 0 likes

Premium Student Not Working

I was billed for a premium account when I have the student 4.99 a month. Why did this happen?! I want a refund!!!! I only had the student account for 9 months, why am I being billed for PREMIUM!! Fix this NOW!! I'm sick of getting ripped off - now my...

  • Newbie
  • I was billed for a premium account when I have the student 4.99 a month. Why did this happen?! I want a refund!!!! I only had the student account for 9 months, why am I being billed for PREMIUM!! Fix...
  • user-removed
  • Not applicable
  • 97 Views
  • 1 replies
  • 0 likes
  • 97 Views
  • 1 replies
  • 0 likes

Mobile Subscription Failed

How do i use the same number again since it won't work whenever i try to subscribe. It just says "Oops, something went wrong" i need help.

  • Newbie
  • How do i use the same number again since it won't work whenever i try to subscribe. It just says "Oops, something went wrong" i need help.
  • user-removed
  • Not applicable
  • 102 Views
  • 1 replies
  • 0 likes
  • 102 Views
  • 1 replies
  • 0 likes

Solved!! Cancelled subscription

I accidentally subscribed for a family subscription while intending on buying the normal premium on 6th of march and I cancelled it on the same day and it says my premium will expire on the 12th of march. Will I get part of my money back? If not then...

  • Casual Listener
  • I accidentally subscribed for a family subscription while intending on buying the normal premium on 6th of march and I cancelled it on the same day and it says my premium will expire  on the 12t...
  • phan_times
  • Community Legend
  • 205 Views
  • 3 replies
  • 0 likes
  • 205 Views
  • 3 replies
  • 0 likes

Solved!! Problema con pago con tarjeta

Hola que tál! Mi problema es que no pasa la tarjeta que intentó registrar para que se hagan los cargos de mi cuenta spotify, meses antes había utilizado una tarjeta de débito exactamente igual a la que intento usar ahora, solo cambie él plástico y ah...

  • Newbie
  • Hola que tál! Mi problema es que no pasa la tarjeta que intentó registrar para que se hagan los cargos de mi cuenta spotify, meses antes había utilizado una tarjeta de débito exactamente igual a la q...
  • ElyNu86
  • Newbie
  • 2651 Views
  • 7 replies
  • 4 likes
  • 2651 Views
  • 7 replies
  • 4 likes