Ask here for help with Premium, payments and trials.
Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...
My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...
PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...
HalloIk heb al meer dan een jaar een Premium abonnement.Plots krijg ik de melding dat ik geen abonnement meer heb...Maar ik weet van niks?Grtjs Vanessa
i wanted to start my free month premium spotify. i had to write my paypal information in. They took 10€ but i didnt got my free month or a premium account
It won’t let me update my payment details because I recently received a new credit card. The page just refreshes every time I click update. Help.
Hi - I am in Berlin Germany and I cannot update my country as it is "grayed out." I need to change it in order to make a payment. Can you help?
Is my account for $10.00 a month due this month of March R may ? Thank you Cynthia Gonzalez ( *snip*)
Hi There, I had to lock my old credit card and i m now waiting for the new one.What should I do if i cannot make the payment at the moment because of this issue?
So I am about to buy the student subscription but I cannot find additional information I seek. Will I get charged for all 12 months at once? If not, if I cancel the subscription on the 3rd month will i only pay 3x4.99 or will it keep charging me?Is t...
On 12 January I could no longer play spotify on my tv. My spotify profile told me I was subscribed to the free version. So I thought my 1 year premium subscription had ended automatically , I didnt react.Now my visa account was charged with 9.99 euro...
Is my account for $10.00 a month due this month of March R may ? Thank you Cynthia Gonzalez (*snip* )
I’m currently enrolled in premium subscription but my brother invited me to join his family plan. Will my previous subscription automatically cancel when I accept his invitation?
I live in Norway and have premium, and my creditcard got replaced a week before I went to Brazil. When I try to update my card information it only says "Payment failed",I have contacted my bank and there is no geo restricton with the card.So I was th...
I have cancelled my subscription but im still premium my premium is up now and I still have it. I cancelled my old credit card and it's still on Spotify it won't let me delete it off or at least I don't know how to please help I don't want to add my ...
Please help me as soon as possible. I tryed to pay student premium, money left from my bank account and I didn't get premium. Ho I can get my money back?
Hola!Estaba haciendo el tramite para contratar el plan premium para universitarios pero no finalice el proceso porque no tengo a la mano el documento que piden, antes de seguir salió un anuncio donde me decía que registrara mi tarjeta que no se haría...
How do you cancel something someone bought? There is a random person on my account.
Hi there,I'm on a student discount in Australia. I was billed $11.99 for my premium. I got that refunded and redeemed a student discount again to ensure i only pay the $5.99 student price. $5.99 was taken from my account and then an hour later a furt...
I was billed for a premium account when I have the student 4.99 a month. Why did this happen?! I want a refund!!!! I only had the student account for 9 months, why am I being billed for PREMIUM!! Fix this NOW!! I'm sick of getting ripped off - now my...
How do i use the same number again since it won't work whenever i try to subscribe. It just says "Oops, something went wrong" i need help.
I accidentally subscribed for a family subscription while intending on buying the normal premium on 6th of march and I cancelled it on the same day and it says my premium will expire on the 12th of march. Will I get part of my money back? If not then...
Hola que tál! Mi problema es que no pasa la tarjeta que intentó registrar para que se hagan los cargos de mi cuenta spotify, meses antes había utilizado una tarjeta de débito exactamente igual a la que intento usar ahora, solo cambie él plástico y ah...