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We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
130821 Views
69 replies
10 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Moderator
62832 Views
87 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Newbie
242660 Views
149 replies
13 likes
Good morning from Portugal! Device(Huawei P10 Lite) I need some help with my continuation in Spotify Premium. So, I have my student discount, but my card expired, so I am trying to use my new VISA debit card, but it does not validate the payment, and...
Good morning from Portugal! Device (Huawei P10 Lite) I need some help with my continuation in Spotify Premium. So, I have my student discount, but my card expired, ...
Spotify Star
233 Views
1 replies
1 likes
PlanPremiumCountryRomania/United States (account first created in the US) DeviceMacbook ProOperating SystemmacOS My Question or Issue I've been trying to cancel my subscription all day to no avail. When I visit the "Subscription" page at https://www....
Plan Premium Country Romania/United States (account first created in the US) Device Macbook Pro Operating System macOS My Question or Issue I've been trying to ca...
Community Legend
732 Views
3 replies
0 likes
PlanPremiumCountry MexicoDeviceSamsumg galaxy s6 Operating System(Android Oreo My Question or Issue I paid twice my subscription with 2 minutes of different, why? is the second time happen me
Plan Premium Country Mexico Device Samsumg galaxy s6 Operating System (Android Oreo My Question or Issue I paid twice my subscription with 2 minutes of differe...
Casual Listener
422 Views
2 replies
0 likes
holatengo problemas para agregar familiares a mi plan que acabo de comprar ( pagado en 1 cuota)el problema es que en ningún momento me preguntaron cuál es mi dirección y ahora no coincide con la de mi familia. Cómo puedo arreglar esto
hola tengo problemas para agregar familiares a mi plan que acabo de comprar ( pagado en 1 cuota) el problema es que en ningún momento me preguntaron cuál es mi dirección y ahora no coincide con la ...
Spotify Legend
324 Views
1 replies
0 likes
My Question or Issue i’ve updated my credit card info, logged in and out even cancelled my subscription and resubscribed and it’s still denying my payment for premium. Dont kno what else to do, pls help!
My Question or Issue i’ve updated my credit card info, logged in and out even cancelled my subscription and resubscribed and it’s still denying my payment for premium. Dont k...
Spotify Star
258 Views
1 replies
0 likes
Hi guys, I've tried the free month of Premium and now Spotify has already debited me 9.99€ for the monthly subscription.I'd like to activate the student discount or to annull the subscription, will I be refund?
Hi guys, I've tried the free month of Premium and now Spotify has already debited me 9.99€ for the monthly subscription. I'd like to activate the student discount or to annull the subscription,...
Spotify Star
291 Views
1 replies
1 likes
My fiancee and I share an account, and he had signed us up for the discount with his college email. The plan ended and we were charged 9.99, so he didn't renew until he had a moment to renew with his college credentials. It's now saying he can't be v...
My fiancee and I share an account, and he had signed us up for the discount with his college email. The plan ended and we were charged 9.99, so he didn't renew until he had a moment to renew wit...
Spotify Star
353 Views
1 replies
0 likes
Dopo il periodo di premium in promozione, mi si è rinnovato l'abbonamento con il costo mensile intero (9,99 €). Io non avevo nessuna intenzione di continuare con l'abbonamento poichè non lo utilizzo (è anche per questo che mi è sfuggita la scadenza)....
Dopo il periodo di premium in promozione, mi si è rinnovato l'abbonamento con il costo mensile intero (9,99 €). Io non avevo nessuna intenzione di continuare con l'abbonamento poichè non lo utilizzo ...
Spotify Legend
396 Views
1 replies
0 likes
PlanFree/PremiumCountry UkDeviceOperating System My Question or Issue How many devices can you connect to Spotify premium at the same time
Plan Free/Premium Country Uk Device Operating System My Question or Issue How many devices can you connect to Spotify premium at the same time
Spotify Legend
425 Views
2 replies
0 likes
PlanPremiumCountrychile Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueIt turns out that you do not accept my MACH prepaid card. Also if I have credit on my card
Plan Premium Country chile Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue It turns out that you do not accept my MACH prepaid card. Also if ...
Spotify Star
327 Views
1 replies
0 likes
PlanPremiumCountry Philippines My Question or IssueI am on the spotify premium family plan, and the payment did not go through this month because the credit card used to pay expired. I tried to pay again but none of my cards won't go through. I am cu...
Plan Premium Country Philippines My Question or Issue I am on the spotify premium family plan, and the payment did not go through this month because the credit card used to pay e...
Spotify Star
429 Views
1 replies
1 likes
PlanPremiumCountryus Device Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWhen i select PayPal option, It redirects to PayPal checkout page and there is no option to pay with my PayPal money, It just shows to pay with li...
Plan Premium Country us Device Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue When i select PayPal option, It redirects to PayPal c...
Community Legend
617 Views
1 replies
0 likes
I got charged for 2 month of free premium $3.000 COP. I got the confirmation email to my *snip* email with the receipt and now my account said is free not premium! I want my money back and never use this again. So upset. I will be happy paying that m...
I got charged for 2 month of free premium $3.000 COP. I got the confirmation email to my *snip* email with the receipt and now my account said is free not premium! I want my money back and never use ...
Spotify Legend
351 Views
2 replies
0 likes
PlanPremiumCountry united statesDeviceiPhone XOperating SystemiOS 10 My Question or Issue I have had a premium subscription for a few years and recently got a new debt card. My payment for premium did not go through so when I went to use Spotify it d...
Plan Premium Country united states Device iPhone X Operating System iOS 10 My Question or Issue I have had a premium subscription for a few years and recently got a new d...
Community Legend
592 Views
1 replies
0 likes
Greetings, I canceled my Spotify 3 months free subscription trial before October 1, 2018. But I haven't received my $9.99 back to my credit card. What happened?What seems to be the problem?Why the $9.99 hasn't returned to my credit card? Reply soon.
Greetings, I canceled my Spotify 3 months free subscription trial before October 1, 2018. But I haven't received my $9.99 back to my credit card. What happened? What seems t...
Spotify Star
360 Views
1 replies
0 likes
PlanPremium on former account CountryUnited StatesDevice(iPhone 6)Operating System(iOS 10) Issue-i never canceled my premium subscription on my old account and i haven’t used it in over a year. i was younger at the time and i didn’t know if logging o...
Plan Premium on former account Country United States Device (iPhone 6) Operating System (iOS 10) Issue- i never canceled my premium subscription on my old account and i haven’t...
Community Legend
483 Views
1 replies
0 likes
PlanPremiumCountry UkDevice Operating SystemApple My Question or Issue Even after deleting half my music collection, which is stupid, I’m still getting collection full. Seriously I am down to about 10 albums, no where near the limit. About to shift t...
Plan Premium Country Uk Device Operating System Apple My Question or Issue Even after deleting half my music collection, which is stupid, I’m still getting collect...
Spotify Star
348 Views
1 replies
3 likes
PlanFree/PremiumCountryColombiaDeviceXiaomi redmi note 4Operating SystemAndroid 8.1 My Question or Issue Hola, me registre en la promoción de dos meses gratis de la página, funciono bien unos 2 días y ahora en mi cuenta aparece que no tengo premium y...
Plan Free/Premium Country Colombia Device Xiaomi redmi note 4 Operating System Android 8.1 My Question or Issue Hola, me registre en la promoción de dos meses gratis de la pági...
Spotify Legend
1043 Views
1 replies
0 likes
Hello I was wondering if it is possable to get the student discount if you are in high school not collage.
Hello I was wondering if it is possable to get the student discount if you are in high school not collage.
Spotify Star
910 Views
1 replies
0 likes
my spotify premium is not working. I just used a 10 dollar gift card. I have done this multiple times before and never had a problem. I'm and using a Samsung phone. I also have the receipt I was emailed as proof if needed.
my spotify premium is not working. I just used a 10 dollar gift card. I have done this multiple times before and never had a problem. I'm and using a Samsung phone. I also have the receipt ...
Spotify Star
270 Views
1 replies
1 likes
