Help - Subscriptions

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Jmoney76
Visitor
2023-08-09 4:33:02 PM
a week ago
amgb20
Casual Listener
109877 Views
70 replies
9 likes

109877 Views
70 replies
9 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

JoeFoSho
Music Fan
2023-10-16 9:24:16 PM
Thursday
Mariia-cz
Casual Listener
13428 Views
26 replies
2 likes

13428 Views
26 replies
2 likes

Gift Card Payment

Have had major issues with buying gift card 6 month subscription. Spotify says my bank provider is having a bad day and to try again later. Have tried to pay multiple days and even asked a friend to pay, no luck. Not really sure what to do.

3ddsworld
Newbie
Have had major issues with buying gift card 6 month subscription. Spotify says my bank provider is having a bad day and to try again later. Have tried to pay multiple days and even asked a friend to ...
2017-10-10 3:40:32 PM
2018-09-20 2:06:53 PM
Luke
Spotify Star
268 Views
3 replies
0 likes

268 Views
3 replies
0 likes

University Spain - Premium

Hi, I am trying to get premium in Spain, the plan is 0,99 cents for 3 months if you study in a University.I do so but my university doesn’t appear in the list that you show. My university is IED Madrid , and i would like to get the promotion, as well...

c54_rt-2tisfb
Casual Listener
Hi, I am trying to get premium in Spain, the plan is 0,99 cents for 3 months if you study in a University. I do so but my university doesn’t appear in the list that you show. My university is...
2018-09-19 12:44:00 PM
2018-09-20 11:17:00 AM
Billy-J
Spotify Star
282 Views
3 replies
0 likes

282 Views
3 replies
0 likes

I have been charged even i cancelled premium months ago

I just realized I have been charged every month even I cancelled my premium subscription in june. I tried to contact spotify support but they just send me email: "Hello,Here’s what we got from you:"I have been charged every month even I cancelled the...

eltsu
Newbie
I just realized I have been charged every month even I cancelled my premium subscription in june. I tried to contact spotify support but they just send me email: "Hello, Here’s wha...
2017-10-09 5:18:39 PM
2018-09-20 8:38:14 AM
Luke
Spotify Star
192 Views
1 replies
0 likes

192 Views
1 replies
0 likes

Subscription

I was charge spotify on my credit card since August 30, 2017 and Sept 30, 2017 but as I open and log in spotify account I did see that I have a subscription

manatad
Newbie
I was charge spotify on my credit card since August 30, 2017 and Sept 30, 2017 but as I open and log in spotify account I did see that I have a subscription
2017-10-10 8:13:35 PM
2018-09-20 8:34:59 AM
Luke
Spotify Star
217 Views
1 replies
0 likes

217 Views
1 replies
0 likes

Can't access Spotify Premium. Please send answer to my email : [redacted]

Please help me I bought Spotify Premium but it didn't work I would be happy for some help. [redacted]

goranandermyr
Newbie
Please help me I bought Spotify Premium but it didn't work I would be happy for some help. [redacted]
2017-10-10 9:42:37 PM
2018-09-20 8:34:42 AM
Luke
Spotify Star
210 Views
1 replies
0 likes

210 Views
1 replies
0 likes

Charge credit card

bad charge received double charge in August and September, please correct

MULDER4O
Newbie
bad charge received double charge in August and September, please correct
2017-10-11 3:19:23 AM
2018-09-20 8:31:28 AM
Luke
Spotify Star
345 Views
1 replies
0 likes
charge

345 Views
1 replies
0 likes

Cant cancel subscription

I had made a new account on spotify after i didnt want my old one, but didnt write down my new password and cant get into my email anymore for it so when my subscription is over i cant cancel because i cant login... i just need a solution please.

dayjames
Newbie
I had made a new account on spotify after i didnt want my old one, but didnt write down my new password and cant get into my email anymore for it so when my subscription is over i cant cancel because...
2017-10-11 4:54:51 AM
2018-09-20 8:30:13 AM
Luke
Spotify Star
248 Views
1 replies
0 likes

248 Views
1 replies
0 likes

Llevo tres meses pagando y no aparezco como Premium. Esto es un timo??

Estoy pagando a través de PayPal desde Junio! Y cuando entro no salgo como Premium. Y por más q hago lo que me dice la página no consigo que se solucione.

Quenometimen
Newbie
Estoy pagando a través de PayPal desde Junio! Y cuando entro no salgo como Premium. Y por más q hago lo que me dice la página no consigo que se solucione.
2017-10-11 11:34:40 AM
2018-09-20 8:29:22 AM
Luke
Spotify Star
192 Views
1 replies
0 likes

192 Views
1 replies
0 likes

Se me han borrado los datos de mi tarjeta

Hola, normalmente spotify no me ha dado Ni un problema sin embargo este mes al acceder a la app me aparecía un mensaje en rojo que decia que debía actualizar los dats de mi tarjeta cosa que no hice por que ya había pagado el valor del mes, ahora me h...

Diegocabrera
Newbie
Hola, normalmente spotify no me ha dado Ni un problema sin embargo este mes al acceder a la app me aparecía un mensaje en rojo que decia que debía actualizar los dats de mi tarjeta cosa que no hice p...
2017-10-11 7:58:35 PM
2018-09-20 8:28:29 AM
Luke
Spotify Star
178 Views
1 replies
0 likes

178 Views
1 replies
0 likes

Can't buy spotufy premium

I can't buy Spotify premium via mobile. It always says that something has gone wrong and that i should try again omand check my internet connection but it's working just fine

Karen25
Newbie
I can't buy Spotify premium via mobile. It always says that something has gone wrong and that i should try again omand check my internet connection but it's working just fine
2017-10-12 3:39:58 PM
2018-09-20 8:26:32 AM
Luke
Spotify Star
335 Views
1 replies
0 likes

335 Views
1 replies
0 likes

Oops something went wrong, please try again.

I've been trying to fill up the information datas and I end up failing and failing all over again. I'm so tired!!!

crlzclmnt
Newbie
I've been trying to fill up the information datas and I end up failing and failing all over again. I'm so tired!!!
2017-10-12 4:45:16 PM
2018-09-20 8:25:29 AM
Luke
Spotify Star
210 Views
1 replies
0 likes

210 Views
1 replies
0 likes

Premium paused

Why is my premium paused? I was supposed to be charged 29.september but i got a new card so the money didnt go. But i bought a giftcard for a month use of premium and used it on 5th october, but now my spotify premium is paused. What can i do with th...

Alzira
Newbie
Why is my premium paused? I was supposed to be charged 29.september but i got a new card so the money didnt go. But i bought a giftcard for a month use of premium and used it on 5th october, but now ...
2017-10-12 7:08:22 PM
2018-09-20 8:24:27 AM
Luke
Spotify Star
171 Views
1 replies
0 likes

171 Views
1 replies
0 likes

Superuser Contribution Se canceló mi cuenta premium y ya se ha realizado el pago

Buen día, el dia 1 del presente mes debia de cobrarse spotify por via de mi tarjeta de débito, el pago no pasó a lo que decidí recurrir a comprar una tarjeta de prepago por 100 pesos mx (lo equivalente a 1 mes de suscripción), el código de la tarjeta...

Gattori
Newbie
Buen día, el dia 1 del presente mes debia de cobrarse spotify por via de mi tarjeta de débito, el pago no pasó a lo que decidí recurrir a comprar una tarjeta de prepago por 100 pesos mx (lo equivalen...
2017-10-13 5:27:46 AM
2018-09-20 8:14:48 AM
Luke
Spotify Star
247 Views
1 replies
0 likes

247 Views
1 replies
0 likes

Subscribed, but not getting Premium?

Wykupilam premium na rok. Otrzymałam potwierdzenie płatności na maila, nawet na stronie Spotify jest potwierdzenie, ale niestety nadal widnieje u mnie subskrypcja FREE... próbowałam już wszystkich „wskazówek” typu wyloguj i zaloguj itp...ktos coś pom...

Grehase
Newbie
Wykupilam premium na rok. Otrzymałam potwierdzenie płatności na maila, nawet na stronie Spotify jest potwierdzenie, ale niestety nadal widnieje u mnie subskrypcja FREE... próbowałam już wszystkich „w...
2017-10-13 4:05:07 PM
2018-09-20 8:12:46 AM
Luke
Spotify Star
164 Views
1 replies
0 likes

164 Views
1 replies
0 likes

i paid for it but still have free account

hey there spotify got my money and didnt made me a premium member can u pls help me because im waiting them for 2 weeks :((

aksoymehmet61
Casual Listener
hey there spotify got my money and didnt made me a premium member can u pls help me because im waiting them for 2 weeks :((
2017-10-13 7:07:01 PM
2018-09-20 8:09:29 AM
Luke
Spotify Star
141 Views
1 replies
0 likes

141 Views
1 replies
0 likes

Obtive o Spotify Premium durante 12meses e está dando como conta Free

Como pode ver recebi a confirmação do pagamento, mas ainda estou com assinatura Free, queria saber o porquê disso? É normal? Alguém que possa ajudar?

user-removed
Visitor
Como pode ver recebi a confirmação do pagamento, mas ainda estou com assinatura Free, queria saber o porquê disso? É normal? Alguém que possa ajudar? <removed sensitive info>
2017-10-13 12:40:27 AM
2018-09-20 8:02:24 AM
Luke
Spotify Star
177 Views
1 replies
0 likes

177 Views
1 replies
0 likes

I paid for the year and im still on free

Ayusin niyo yan spotify! Nagbayad ako ng 1 year tapos hindi na ko naka premium. Kakabayad ko lang nung october 11 sa card. Bat ganyan naman!!! I refund niyo pera ko kung hindi ipopost ko to sa social medias. Marami na nagrereklamo about sa ganyan niy...

olgaeron
Casual Listener
Ayusin niyo yan spotify! Nagbayad ako ng 1 year tapos hindi na ko naka premium. Kakabayad ko lang nung october 11 sa card. Bat ganyan naman!!! I refund niyo pera ko kung hindi ipopost ko to sa social...
2017-10-14 1:12:36 AM
2018-09-20 8:00:57 AM
Luke
Spotify Star
177 Views
1 replies
0 likes

177 Views
1 replies
0 likes

Spotify took my $, then switched me back to Free after 3 days

I upgraded to Premium on Tuesday and got my payment receipt. Today (3 Days later), my account reverted back to Free. I contacted Spotify and tried all the suggested remedies (I even dug out my old Twitter account, since their support responds “faster...

Beauryandrew
Newbie
I upgraded to Premium on Tuesday and got my payment receipt. Today (3 Days later), my account reverted back to Free. I contacted Spotify and tried all the suggested remedies (I even dug out my old Tw...
2017-10-14 2:57:11 AM
2018-09-20 7:59:23 AM
Luke
Spotify Star
177 Views
1 replies
0 likes

177 Views
1 replies
0 likes

Check my Account, Please

I paid once for one year. But then again i cannot download any song today I check my account Free.... send help!!!!

Canonoviel
Newbie
I paid once for one year. But then again i cannot download any song today I check my account Free.... send help!!!! <removed sensitive info>
2017-10-14 6:59:10 AM
2018-09-20 7:58:19 AM
Luke
Spotify Star
207 Views
1 replies
0 likes

207 Views
1 replies
0 likes

Realize ayer mi pago en oxxo pero aun no me ah caido nada es normal?

Luiisc15
Newbie
Realize ayer mi pago en oxxo pero aun no me ah caido nada es normal?
2017-10-14 6:39:51 PM
2018-09-20 7:56:51 AM
Luke
Spotify Star
189 Views
1 replies
0 likes

189 Views
1 replies
0 likes

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