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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Mariia-cz
  • Casual Listener
  • 13212 Views
  • 26 replies
  • 2 likes
  • 13212 Views
  • 26 replies
  • 2 likes

Cancel my free trail

My Question or Issue how do I cancel my free trail before you charge me

  • Newbie
  •     My Question or Issue  how do I cancel my free trail before you charge me   
  • Billy-J
  • Spotify Star
  • 210 Views
  • 1 replies
  • 0 likes
  • 210 Views
  • 1 replies
  • 0 likes

Still on free but paying for Premium.

PlanFree/PremiumCountry CANADADeviceSamsung A8Operating SystemAndroid My Question or Issue Hi, ive tried to sign it sign out. My payments are not pending and keep being being charged for premium but my acvount states I am on free. TIA

  • Newbie
  • Plan Free/Premium Country  CANADA Device Samsung A8 Operating System Android   My Question or Issue  Hi, ive tried to sign it sign out. My payments are not pending and keep b...
  • Billy-J
  • Spotify Star
  • 228 Views
  • 1 replies
  • 0 likes
  • 228 Views
  • 1 replies
  • 0 likes

Solved!! Change payment date

PlanPremiumCountrysweden My Question or Issue Hi! Is there anyone out there that can explain how you go about changing the date of which Spotify charges you? (For premium). In writhing moment they charge me at the 18th every month, and by that time e...

  • Newbie
  •   Plan Premium Country sweden    My Question or Issue   Hi! Is there anyone out there that can explain how you go about changing the date of which Spotify charges you? (Fo...
  • diadara
  • Music Fan
  • 2135 Views
  • 2 replies
  • 0 likes
  • charge
    date
    debit
    Debit Card
    money
    Payment
  • 2135 Views
  • 2 replies
  • 0 likes

cant verify or modify address for my family subscription

PlanFree/PremiumCountry GustemalaDeviceiPhone 7Operating SystemIOS 10 My Question or Issue How can i fix my address ?

  • Newbie
  • Plan Free/Premium Country  Gustemala Device iPhone 7 Operating System IOS 10   My Question or Issue  How can i fix my address ?
  • Bethany_Dawn
  • Community Legend
  • 678 Views
  • 1 replies
  • 1 likes
  • address verification
  • 678 Views
  • 1 replies
  • 1 likes

Superuser Contribution Det har dragits dubbelt för premium de 2 sista månaderna

PlanPremiumCountry SwedenDevice Samsung Galaxy 9Operating SystemAndroid? My Question or IssueHej! Jag verkar att ha lyckats skapa dubbelt konto av misstag. Jag hade spotify Premium free trail som skulle gå över till betalning, men när jag var utomlan...

  • Casual Listener
  • Plan Premium Country  Sweden Device  Samsung Galaxy 9 Operating System Android?   My Question or Issue Hej! Jag verkar att ha lyckats skapa dubbelt konto av misstag. Jag hade...
  • Jemi
  • Spotify Legend
  • 1292 Views
  • 3 replies
  • 0 likes
  • 1292 Views
  • 3 replies
  • 0 likes

Superuser Contribution Me cobraron 12 veces por suscripcion y mi banco me descontó 107.88 😠

Hace unos dias atras me encontraba efectuando el pago por $8.99 dolares para la cuenta premium, la página web arrojó un error con la tarjeta o banco más sin embargo dos dias después recibo en mi celular 12 mensajes de mi banco en cada mensaje me indi...

  • Casual Listener
  • Hace unos dias atras me encontraba efectuando el pago por $8.99 dolares para la cuenta premium, la página web arrojó un error con la tarjeta o banco más sin embargo dos dias después  recibo en m...
  • Katerina
  • Spotify Legend
  • 303 Views
  • 1 replies
  • 0 likes
  • 303 Views
  • 1 replies
  • 0 likes

Superuser Contribution Yearly Plan... Discount?

Hello, I've known about Spotify for a long time now, and it beats out other services like Google, Apple, Deezer and TIDAL (those are the ones I know). I'm interested in the annual plan for Spotify, but given that there is no discount for it, I see no...

  • Visitor
  • Hello,   I've known about Spotify for a long time now, and it beats out other services like Google, Apple, Deezer and TIDAL (those are the ones I know).   I'm interested in the annual p...
  • Katerina
  • Spotify Legend
  • 11628 Views
  • 5 replies
  • 13 likes
  • 11628 Views
  • 5 replies
  • 13 likes

Superuser Contribution Problemi abbonamento

Buongiorno, questa mattina pagando il mio annuncio spotify FAMIGLIA PREMIUM, attivo da aprile 2018, voglio che la scorciatoia prensente nel riquadro rosso quando il pagamento è fatto in ritardo, qualcosa non ha funzionato, in quanto è stato eseguito ...

  • Newbie
  •   Buongiorno, questa mattina pagando il mio annuncio spotify FAMIGLIA PREMIUM, attivo da aprile 2018, voglio che la scorciatoia prensente nel riquadro rosso quando il pagamento è fatto in rit...
  • Peter
  • Spotify Legend
  • 258 Views
  • 1 replies
  • 0 likes
  • 258 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium and Hulu

I currently have a Premium account and wanted to connect my Hulu account, and although the info in the drop-down menu says I am eligible, when I try to click the link, a message pops up saying I'm not, instead trying to get me to sign up for a family...

  • Newbie
  • I currently have a Premium account and wanted to connect my Hulu account, and although the info in the drop-down menu says I am eligible, when I try to click the link, a message pops up saying I'm no...
  • Katerina
  • Spotify Legend
  • 404 Views
  • 1 replies
  • 0 likes
  • 404 Views
  • 1 replies
  • 0 likes

Superuser Contribution Re: Post of the Week - Already charged but my premium still gone?

I'm just hijacking this random thread because it's impossible to find a way to post anything in the "Community" forums anymore.Everything is one way. Nobody can post their issues. Well guess what, it's zero-way, because nobody reads your top answers ...

  • Gig Goer
  • I'm just hijacking this random thread because it's impossible to find a way to post anything in the "Community" forums anymore. Everything is one way. Nobody can post their issues. Well guess what...
  • Peter
  • Spotify Legend
  • 2806 Views
  • 1 replies
  • 0 likes
  • 2806 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't Access Hulu

Hello! I updated my account to the Spotify Premium for Students so that I could watch Hulu, however whenever I clock on the link in my account page that says "Start Watching", it takes me to a hulu page and asks me to start a subscription for Hulu. I...

  • Newbie
  •    Hello! I updated my account to the Spotify Premium for Students so that I could watch Hulu, however whenever I clock on the link in my account page that says "Start Watching", it takes ...
  • Katerina
  • Spotify Legend
  • 1064 Views
  • 1 replies
  • 3 likes
  • 1064 Views
  • 1 replies
  • 3 likes

Superuser Contribution Help, no Premium but payed for it

My Question or IssueI have paid for Premium account in July but I can not listen to it And when I log in to my account it says I don't have Premium. Also I get a notice from my bank saying Spotify is inning the monthly fee of 9,99 euro.I can't subscr...

  • Newbie
  •     My Question or Issue I have paid for Premium account in July  but I can not listen to it And when I log in to my account it says I don't have Premium. Also I get a notice from m...
  • Peter
  • Spotify Legend
  • 291 Views
  • 2 replies
  • 0 likes
  • 291 Views
  • 2 replies
  • 0 likes

Superuser Contribution My premium account was cancelled suddenly

I've been a paying premium member for years. Yesterday I was listening to music and the app suddenly shut down. When I reopened it the display was different. At first, I thought about a newer version. No after long, I realized the account was turned ...

  • Newbie
  • I've been a paying premium member for years. Yesterday I was listening to music and the app suddenly shut down. When I reopened it the display was different. At first, I thought about a newer ve...
  • Katerina
  • Spotify Legend
  • 370 Views
  • 1 replies
  • 1 likes
  • 370 Views
  • 1 replies
  • 1 likes

Unable to unsubscribe - Oops! Something went wrong, please try again.

PlanPremiumCountryEEDeviceFirefoxOperating SystemmacOs My Question or Issue title. Whenever I go Manage Plan -> Change or Cancel (why is there this annoying middle step anyway??) -> Cancel PremiumI get sent back to my account page with the messageOop...

  • Casual Listener
  • Plan Premium Country EE Device Firefox Operating System macOs   My Question or Issue  title. Whenever I go Manage Plan -> Change or Cancel (why is there this annoying middle st...
  • Billy-J
  • Spotify Star
  • 686 Views
  • 1 replies
  • 1 likes
  • 686 Views
  • 1 replies
  • 1 likes

Superuser Contribution New Zealand spotify 3 months discount

Hi there Spotify.can i please know when will be the next 3 months discount coming up? would love to go back to premium, but not on the monthly pricethanksJacky None of the below information is required. However, the more you provide the easier it wil...

  • Newbie
  • Hi there Spotify. can i please know when will be the next 3 months discount coming up? would love to go back to premium, but not on the monthly price thanks Jacky    None of the belo...
  • Katerina
  • Spotify Legend
  • 2008 Views
  • 1 replies
  • 0 likes
  • 2008 Views
  • 1 replies
  • 0 likes

I can't pay my subscription with any credit card

PlanPremiumCountry MexicoDeviceMacbook ProOperating SystemiOS 10 My Question or IssueI´m a premium subscription user but I had some problems with my CC, I changed the CC to renovate my subscription but always appears a message telling "There is an er...

  • Casual Listener
  • Plan Premium Country  Mexico Device Macbook Pro Operating System iOS 10   My Question or Issue I´m a premium subscription user but I had some problems with my CC, I changed the CC...
  • Billy-J
  • Spotify Star
  • 1407 Views
  • 7 replies
  • 0 likes
  • 1407 Views
  • 7 replies
  • 0 likes

30 Days Offline and Family Plan

I understand that all downloaded music will disappear if a regular Premium account device is kept offline for over 30 days. Will this also affect a family plan if at least one member of the plan is active?

  • Newbie
  • I understand that all downloaded music will disappear if a regular Premium account device is kept offline for over 30 days. Will this also affect a family plan if at least one member of the plan is a...
  • Billy-J
  • Spotify Star
  • 289 Views
  • 1 replies
  • 0 likes
  • 289 Views
  • 1 replies
  • 0 likes

Spotify Premium Vietnam: German Creditcard

Hello there, I live in Vietnam and I'd like to purchase Spotify Premium. However I only have a Creditcard issued in Germany. If I change payment methods to Germany I have to pay 9,99 EUR which I'm definetely not willing to since I live and work in Vi...

  • Newbie
  • Hello there,   I live in Vietnam and I'd like to purchase Spotify Premium. However I only have a Creditcard issued in Germany. If I change payment methods to Germany I have to pay 9,99 EUR whi...
  • Maxim
  • Spotify Star
  • 386 Views
  • 1 replies
  • 0 likes
  • 386 Views
  • 1 replies
  • 0 likes

Will I be charged twice?

I started a free trial using a Paypal payment method.Nothing has been charged to the Paypal yet apart from the 1 cent verification thing.I changed my payment method to a card today because that is what I prefer.I assume that the reoccuring payment wi...

  • Casual Listener
  • I started a free trial using a Paypal payment method. Nothing has been charged to the Paypal yet apart from the 1 cent verification thing. I changed my payment method to a card today because that i...
  • Billy-J
  • Spotify Star
  • 245 Views
  • 1 replies
  • 0 likes
  • 245 Views
  • 1 replies
  • 0 likes

Multiple $30 gift cards

My Question or Issue I just received 4 $30 pre purchased cards and redeemed them. They are good for 3 months each. When 1 (3mth) card is used up will the other automatically replace it ?

  • Newbie
  •     My Question or Issue I just received 4 $30 pre purchased cards and redeemed them.  They are good for 3 months each.  When 1 (3mth) card is used up will the other automatical...
  • Loxer
  • Community Legend
  • 260 Views
  • 1 replies
  • 0 likes
  • 260 Views
  • 1 replies
  • 0 likes