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Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...
Visitor
69523 Views
18 replies
94 likes
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
133822 Views
69 replies
10 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Casual Listener
71150 Views
89 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Newbie
254528 Views
156 replies
13 likes
My Question or Issue I now have a different visa card. How do i update my payment method?
My Question or Issue I now have a different visa card. How do i update my payment method?
Spotify Legend
447 Views
3 replies
0 likes
PlanPremiumCountry ItalyDevice,honor 9Operating SystemAndroid My Question or Issue I forgot to update my payment details with the new credit card. Now my account has changed automatically in free account and I cannot add or modify payment options bec...
Plan Premium Country Italy Device, honor 9 Operating System Android My Question or Issue I forgot to update my payment details with the new credit card. Now my account ha...
Roadie
301 Views
1 replies
0 likes
I was charged on my credit card but didn’t received a receipt and my status hasn’t changed from free. i already tried to log out and log in
I was charged on my credit card but didn’t received a receipt and my status hasn’t changed from free. i already tried to log out and log in
Spotify Legend
453 Views
3 replies
0 likes
I've always had Spotify premium and used to be able to listen to undownloaded songs and radio stations. But for a while now I haven't been able to listen to anything unless iveI downloaded it and it sucks because I love using the radio when I'm out a...
I've always had Spotify premium and used to be able to listen to undownloaded songs and radio stations. But for a while now I haven't been able to listen to anything unless iveI downloaded it and it ...
Spotify Star
336 Views
1 replies
0 likes
So when I click the "Upgrade" button in the spotify app I get sent to my browser and I see "19.99 AED/month free trial for 3 months" and I think (Oh that's really cool)I then later try to convert the €9,99 to AEDand it says 41 AED not 19.99, so wth i...
So when I click the "Upgrade" button in the spotify app I get sent to my browser and I see "19.99 AED/month free trial for 3 months" and I think (Oh that's really cool) I then later try to convert t...
Spotify Star
294 Views
1 replies
0 likes
Hi, i subscriped premium for my account, paid via paypal and my account is still spotify free.The FAQ hints didn't help - hope you can.
Hi, i subscriped premium for my account, paid via paypal and my account is still spotify free. The FAQ hints didn't help - hope you can.
Spotify Star
230 Views
1 replies
0 likes
PlanPremiumCountry DeviceiPhone 8Operating SystemiOS 10 My Question or Issue I reside in Netherlands, but I don't speak Dutch. I want to see the podcasts that are in languages that I understand, and instead I'm getting podcasts in Dutch. I think this...
Plan Premium Country Device iPhone 8 Operating System iOS 10 My Question or Issue I reside in Netherlands, but I don't speak Dutch. I want to see the podcasts that are i...
Spotify Star
369 Views
1 replies
0 likes
My Question or IssueI cancelled my subscription for spotify, it says on my account that its free, so i cant listen my playlists or smth, but spotify still charged me £9,99. What do i do? How can i get refund?
My Question or Issue I cancelled my subscription for spotify, it says on my account that its free, so i cant listen my playlists or smth, but spotify still charged me £9,99. What do ...
Roadie
407 Views
1 replies
1 likes
PlanFamilyCountry U.S. My Question or Issue Whenever I try to accept my free google home mini at the google store, it says the discount code has automatically been applied, but when i get to checkout, it still tries to charge me. When I contacted goo...
Plan Family Country U.S. My Question or Issue Whenever I try to accept my free google home mini at the google store, it says the discount code has automatically been applied,...
Casual Listener
2427 Views
12 replies
1 likes
PlanFreeCountry Brasil My Question or Issue Não consigo proceder para efetuar pagamento para pegar conta premium. Tentei de diversas formas. Inclusive por boleto eu não consigo.
Plan Free Country Brasil My Question or Issue Não consigo proceder para efetuar pagamento para pegar conta premium. Tentei de diversas formas. Inclusive por boleto eu...
Spotify Star
619 Views
5 replies
0 likes
I have a premium account but on my phone Spotify continues te ask to upgrade to premium and I can't just premium features on it. So last week I used the upgrade function on my phone, and I hoped it would sync with my excisting premium account but it ...
I have a premium account but on my phone Spotify continues te ask to upgrade to premium and I can't just premium features on it. So last week I used the upgrade function on my phone, and I ...
Spotify Legend
344 Views
1 replies
0 likes
help.PlanFree/PremiumCountry MalaysiaDevice(iPhone 6, ipad 10.5 2017)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
help. Plan Free/Premium Country Malaysia Device (iPhone 6, ipad 10.5 2017) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Spotify Legend
2257 Views
1 replies
0 likes
Hola, Buenas noches. Esta semana tuve un problema con el plan familiar. Lo contrate el 30 de octubre de 2018 y apenas 18 días después me pide el pago de nuevo. En la sección de recibos en la cuenta, no me aparece ese último pago pero en el historial ...
Hola, Buenas noches. Esta semana tuve un problema con el plan familiar. Lo contrate el 30 de octubre de 2018 y apenas 18 días después me pide el pago de nuevo. En la sección de r...
Spotify Legend
540 Views
1 replies
0 likes
Porque estan ofreciendo cuentas a 3 neses por 0.99 y a mi me hab cobrado 3 meses a 18.90 PORQUE QUE INJUSTO!!!!!
Porque estan ofreciendo cuentas a 3 neses por 0.99 y a mi me hab cobrado 3 meses a 18.90 PORQUE QUE INJUSTO!!!!!
Spotify Legend
806 Views
1 replies
0 likes
PlanFree/Premium [family plan on the main account, which I can't access anymore]Country USDeviceLaptop/smartphoneOperating Systemwindows/android My Question or Issue I did have a spotify account. However, I logged in using FB login today to upgrade t...
Plan Free/Premium [family plan on the main account, which I can't access anymore] Country US Device Laptop/smartphone Operating System windows/android My Question or Issue &nbs...
Spotify Legend
860 Views
1 replies
0 likes
PlanPremium Student/FamilyCountry Us My Question or Issue I am trying to switch my account from Family to Student. I have been verified for a Student account, however everytime I go to sign up for it, it will take me to the page that says "You're Ver...
Plan Premium Student/Family Country Us My Question or Issue I am trying to switch my account from Family to Student. I have been verified for a Student account, however every...
Spotify Legend
5998 Views
1 replies
0 likes
I have a subscription to Spotify Student Premium with Hulu and Showtime. I would like to cancel my subscription to Hulu and Showtime, as I am now getting billed for them. How do I cancel my subscription to Hulu and Showtime?
I have a subscription to Spotify Student Premium with Hulu and Showtime. I would like to cancel my subscription to Hulu and Showtime, as I am now getting billed for them. How do I cancel my subscript...
Spotify Legend
1311 Views
1 replies
0 likes
Okay, so I recently got the 3-Month premium. (I'm only going to do it for three months.)Why can't I turn off the auto-renewal? It says I have to cancel the subscription, but I don't want too. I honestly, just want to turn off the auto-renewal, and I ...
Okay, so I recently got the 3-Month premium. (I'm only going to do it for three months.) Why can't I turn off the auto-renewal? It says I have to cancel the subscription, but I don't want too. I hon...
Spotify Star
231 Views
1 replies
0 likes
Bom dia! Infelizmente meu cartão ficou sem limite e não consegui pagar esse mês. Como o plano é familiar, não consigo pagar no boleto e só conseguirei pagar 7 dias após o dia da cobrança. Como proceder?
Bom dia! Infelizmente meu cartão ficou sem limite e não consegui pagar esse mês. Como o plano é familiar, não consigo pagar no boleto e só conseguirei pagar 7 dias após o dia da cob...
Spotify Star
673 Views
2 replies
0 likes
I'm trying to update my card details to be able to continue my premium subscription, however it states that I can no longer have the 9,99€ a mointh option and I HAVE to have the family option for 14,99€ a month. I am the only one who uses Spotify in ...
I'm trying to update my card details to be able to continue my premium subscription, however it states that I can no longer have the 9,99€ a mointh option and I HAVE to have the family option for 14,...
Spotify Star
238 Views
1 replies
0 likes
