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Forum Posts

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Visitor

Lucifermorningstar

Regular

194480 Views

123 replies

12 likes

  • 194480 Views
  • 123 replies
  • 12 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

Music Fan

TiBlack

Newbie

22162 Views

28 replies

4 likes

  • 22162 Views
  • 28 replies
  • 4 likes

Student Subscription-Visa Card From Different Country!

PlanPremiumCountry Greece My Question or Issue Hello, so I confirmed that I'm a student in Greece so that I can have the discount on Premium but the thing is that I'm from Cyprus studying here in Greece and my VISA card is from a Cypriot Bank! I can'...

Newbie

Plan Premium Country  Greece  My Question or Issue  Hello, so I confirmed that I'm a student in Greece so that I can have the discount on Premium but the thing is that I'm from Cy...

Maxim

Spotify Star

585 Views

1 replies

0 likes

  • 585 Views
  • 1 replies
  • 0 likes

Premium Problem

Hello, I've bought Premium for spotify, in my laptop website it shows me that the plan is Premium but in my phone it tells me that its FREE.I use iPhone 8 with the latest update of Spotify app. What could be the problem ?? Thanks in Advance.

Newbie

  Hello, I've bought Premium for spotify, in my laptop website it shows me that the plan is Premium but in my phone it tells me that its FREE. I use iPhone 8 with the latest update of Spotify ...

Billy-J

Spotify Star

407 Views

1 replies

1 likes

  • 407 Views
  • 1 replies
  • 1 likes

Proplem with my subscription

Hi20 days ago I bought Spotify premium from my phone's service provider, the problem is the credit have been deducted from my account, but I haven't got the subscription yet. I have tried deleting the app and installing it again and loging out of the...

Newbie

Hi 20 days ago I bought Spotify premium from my phone's service provider, the problem is the credit have been deducted from my account, but I haven't got the subscription yet. I have tried deleting ...

Billy-J

Spotify Star

443 Views

1 replies

0 likes

  • 443 Views
  • 1 replies
  • 0 likes

Premium Subscription not working after payment

Good Afternoon, I’ve had the same premium Spotify account for almost 3 years and it all of a sudden switched to the free plan. My subscription is still active according to my iTunes account as well as my bank statements. I’ve tried logging out/in, re...

Newbie

Good Afternoon,  I’ve had the same premium Spotify account for almost 3 years and it all of a sudden switched to the free plan. My subscription is still active according to my iTunes account as...

Billy-J

Spotify Star

443 Views

1 replies

0 likes

  • 443 Views
  • 1 replies
  • 0 likes

Bought wrong premium subscription

My Question or IssueVersion HiI bought a 12 months of spotify premium account by mistake I wanted to Purchase a family subscription . when I click into subscrptions to cancel there is no way to cancel my account so I can change it to a family account...

Casual Listener

  My Question or IssueVersion  Hi I bought a 12 months of spotify premium account by mistake I wanted to Purchase a family subscription . when I click into subscrptions to cancel there i...

Billy-J

Spotify Star

1047 Views

3 replies

0 likes

  • 1047 Views
  • 3 replies
  • 0 likes

Solved!! Upgrading to family premium

RIght now I have a free trial spotify premium account. If I upgrade to a family account will it charge me immediately or after the free trial is up.

Casual Listener

  RIght now I have a free trial spotify premium account. If I upgrade to a family account will it charge me  immediately or after the free trial is up.

cgreen92

Casual Listener

1303 Views

2 replies

0 likes

  • 1303 Views
  • 2 replies
  • 0 likes

Automatically logged out of my account and now the email I used is invalid

I was automatically logged out of my premium account and now my email is invalid. This is the second time this happened to me what should I do?

Newbie

I was automatically logged out of my premium account and now my email is invalid. This is the second time this happened to me what should I do?

Luke

Spotify Star

693 Views

1 replies

0 likes

  • 693 Views
  • 1 replies
  • 0 likes

My account won't let me login

Today when it asked me to login through my Facebook it somehow created a new account. All I have from my old account now is the username it wont let me login because it says it is an inactive account. But I had all my songs and paid for premium on th...

Newbie

Today when it asked me to login through my Facebook it somehow created a new account. All I have from my old account now is the username it wont let me login because it says it is an inactive account...

Luke

Spotify Star

690 Views

1 replies

0 likes

  • 690 Views
  • 1 replies
  • 0 likes

I lost my premium account

So this happens out of nowhere, around christmas time I opened my spotify app to listen for some christmas songs and realized that I've been logged out. I then tried to log back in but spotify treats me as if I created a new account. now my premium a...

Newbie

So this happens out of nowhere, around christmas time I opened my spotify app to listen for some christmas songs and realized that I've been logged out. I then tried to log back in but spotify t...

Luke

Spotify Star

720 Views

1 replies

0 likes

  • 720 Views
  • 1 replies
  • 0 likes

email accounts

I have a ps4 with one of my yahoo email accounts attached to the console and the spotify app is linked with that email also. I use a tablet for music and I have a different yahoo email account for spotify. I could not use the email account I used on ...

Newbie

I have a ps4 with one of my yahoo email accounts attached to the console and the spotify app is linked with that email also. I use a tablet for music and I have a different yahoo email account for sp...

Jose_M

Spotify Star

686 Views

1 replies

1 likes

  • 686 Views
  • 1 replies
  • 1 likes

Free Speaker

PlanPremiumCountry USADeviceSamsung Galaxy 9Operating System My Question or Issue I upgraded to the family premium, and it was supposed to come with a free wireless speaker. I never got an email, or a prompt to order it.

Casual Listener

  PlanPremium Country  USA Device Samsung Galaxy 9 Operating System     My Question or Issue  I upgraded to the family premium, and it was supposed to come with a f...

Jose_M

Spotify Star

2836 Views

1 replies

1 likes

  • 2836 Views
  • 1 replies
  • 1 likes

no premium on new cellphone

Free/PremiumCountrynetherlands Devicesamsung Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHello! im starting to become desperate because I cant get into my premium account anymore on my new cellphone. I already tried al...

Visitor

  Free/Premium Country netherlands   Device samsung  Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hello!    im start...

Jose_M

Spotify Star

156 Views

1 replies

1 likes

  • 156 Views
  • 1 replies
  • 1 likes

Superuser Contribution mi cuenta premium aparece como free

Desde que cambie de movil mi cuenta premium cambio a free pero se me sigue hacendo el cobro cada mes.

Newbie

Desde que cambie de movil mi cuenta premium cambio a free pero se me sigue hacendo el cobro cada mes.

Daisy

Spotify Legend

209 Views

1 replies

0 likes

  • 209 Views
  • 1 replies
  • 0 likes

Forgot on which account i have premium

PlanFree/PremiumCountry NorwayDeviceHuawei Mate 20 ProOperating SystemAndroid My Question or IssueHi. i am so lost in how many accounts i have. i have connected an account into my credit card and i dont remember on which account it is connected to. h...

Newbie

  Plan Free/Premium Country  Norway Device Huawei Mate 20 Pro Operating System Android   My Question or Issue Hi. i am so lost in how many accounts i have.  i have conn...

Billy-J

Spotify Star

185 Views

1 replies

0 likes

  • 185 Views
  • 1 replies
  • 0 likes

Subscription Price Change

PlanPremium With HuluCountry USADeviceGalaxy S8+Operating SystemAndroid 8 or 9.0 My Question or Issue So, I subscribed to the Hulu/Spotify premium membership a month ago, with the pretense that I would only be charged $0.99 for the first 3 months. I ...

Casual Listener

Plan Premium With Hulu Country  USA Device Galaxy S8+ Operating System Android 8 or 9.0   My Question or Issue  So, I subscribed to the Hulu/Spotify premium membership a mont...

Billy-J

Spotify Star

963 Views

3 replies

0 likes

  • 963 Views
  • 3 replies
  • 0 likes

Superuser Contribution Como solucionar problema de pago de Spotify

Realice el pago y se me cobro los 49 de la suscripcion premium de universitario pero no me da opciones de nada

Newbie

Realice el pago y se me cobro los 49 de la suscripcion premium de universitario pero no me da opciones de nada

Daisy

Spotify Legend

240 Views

1 replies

0 likes

  • 240 Views
  • 1 replies
  • 0 likes

Superuser Contribution PREMIUM WONT WORK

Hi. I'm having a problem here with my account. I already paid at SM counter but my account says its still free. Hoping for a helpful answer. Andddd those thread of troubleshooting wont work :((

Newbie

Hi. I'm having a problem here with my account. I already paid at SM counter but my account says its still free. Hoping for a helpful answer. Andddd those thread of troubleshooting wont work :((

Daisy

Spotify Legend

180 Views

1 replies

0 likes

  • 180 Views
  • 1 replies
  • 0 likes

Superuser Contribution cobrando premium, sendo free...

Criei uma conta, fiz login e selecionei a opcao premio por tres meses por R$ 1.99. Ja aparece no extrato do meu cartao mas na conta do spotify continua como servico free.Nao sei o que fazer. Me ajudem.

Newbie

Criei uma conta, fiz login e selecionei a opcao premio por tres meses por R$ 1.99. Ja aparece no extrato do meu cartao mas na conta do spotify continua como servico free. Nao sei o que fazer. Me aju...

Daisy

Spotify Legend

250 Views

1 replies

0 likes

  • 250 Views
  • 1 replies
  • 0 likes

Superuser Contribution conta premium nao liberada

Fiz a troca de celular do android para o iphone e minha conta premium nao esta sendo reconhecida, tenho o email de confirmacao de pagamento no meu email do cartao.

Newbie

Fiz a troca de celular do android para o iphone e minha conta premium nao esta sendo reconhecida, tenho o email de confirmacao de pagamento no meu email do cartao. 

Daisy

Spotify Legend

346 Views

1 replies

0 likes

  • 346 Views
  • 1 replies
  • 0 likes

Superuser Contribution No fue posible sumarte a este plan familiar

PlanPremiumCountryMexico Device Samsung S7Operating SystemAndroid My Question or Issue Se realizó un cambio de celular en un miembro del plan familiar y ya no quiso activar la cuenta. Lo eliminé del plan y le volví a enviar la invitación y al intenta...

Newbie

Plan Premium Country Mexico  Device Samsung S7 Operating System Android   My Question or Issue  Se realizó un cambio de celular en un miembro del plan familiar y ya no quiso a...

Guido

Spotify Legend

505 Views

3 replies

0 likes

  • 505 Views
  • 3 replies
  • 0 likes