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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5342 Views
  • 23 replies
  • 2 likes
  • 5342 Views
  • 23 replies
  • 2 likes

[update paiement]

Button "update" does nothing but refreshing the page

  • Newbie
  • Button "update" does nothing but refreshing the page
  • Luke
  • Spotify Star
  • 173 Views
  • 1 replies
  • 0 likes
  • 173 Views
  • 1 replies
  • 0 likes

problem with 2 accounts but only able to access one of them...

My daughter has started up two accounts but we can only access one of them. She states she has used the same user name and password for both but as far as I can see this isnt possible. We are getting billed for one of them, the one we cant access...I...

  • Visitor
  • My daughter has started up two accounts but we can only access one of them. She states she has used the same user name and password for both but as far as I can see this isnt possible. We are getting...
  • Luke
  • Spotify Star
  • 267 Views
  • 1 replies
  • 0 likes
  • 267 Views
  • 1 replies
  • 0 likes

"Help"| comunity

Porque no se a activado mi suspripcion si ya es hecho mi pago en oxxo escaniando el codigo si solo paso un dia desde que me dieron el codigo?

  • Newbie
  • Porque no se a activado mi suspripcion si ya es hecho mi pago en oxxo escaniando el codigo si solo paso un dia desde que me dieron el codigo?
  • Luke
  • Spotify Star
  • 329 Views
  • 1 replies
  • 0 likes
  • 329 Views
  • 1 replies
  • 0 likes

Impossibility to change payment details

My premium payment for last month was refused given that my credit card has expired. I tried updating my payment details using several devices (phone, tablet, laptop). When clicking on "update your payment details", I am never redirect to a new page ...

  • Newbie
  • My premium payment for last month was refused given that my credit card has expired. I tried updating my payment details using several devices (phone, tablet, laptop). When clicking on "update your p...
  • Luke
  • Spotify Star
  • 328 Views
  • 1 replies
  • 0 likes
  • 328 Views
  • 1 replies
  • 0 likes

Superuser Contribution Duda oferta 3 meses por $9

My Question Realice hoy mi pago en el Oxxo para obtener la promoción de 3 meses por $9. Esta expiró hoy, pero mi pago se verá reflejado dentro de 1 a 3 días hábiles mi duda es la siguiente ¿se seguirá aplicando la promoción aunque se refleje después ...

  • Newbie
  •     My Question    Realice hoy mi pago en el Oxxo para obtener la promoción de 3 meses por $9. Esta expiró hoy, pero mi pago se verá reflejado dentro de 1 a 3 días hábiles mi ...
  • Aimee_T
  • Roadie
  • 321 Views
  • 1 replies
  • 0 likes
  • Pago
  • 321 Views
  • 1 replies
  • 0 likes

You owe me money

Hi!It turns out I payed you several days in a row. I would like to get my money back. None of your other questions on your page can help me. Can I just get an email adress or a phone number to call??

  • Newbie
  • Hi! It turns out I payed you several days in a row. I would like to get my money back. None of your other questions on your page can help me. Can I just get an email adress or a phone number to call...
  • Luke
  • Spotify Star
  • 281 Views
  • 1 replies
  • 0 likes
  • 281 Views
  • 1 replies
  • 0 likes

Money

I was withdrawn 9 times from my credit card,I waited 2 days and did not come back and my account not premium,When does the money come?

  • Newbie
  • I was withdrawn 9 times from my credit card,I waited 2 days and did not come back and my account not premium,When does the money come?
  • Luke
  • Spotify Star
  • 357 Views
  • 1 replies
  • 0 likes
  • 357 Views
  • 1 replies
  • 0 likes

Change payment method

I permanently move to other country.I want to change my country and my payment method on my account, but i couldn't.Nothing appeard after I clicked the update button. For the country setting. I couldn't click anything.

  • Newbie
  • I permanently move to other country. I want to change my country and my payment method on my account, but i couldn't. Nothing appeard after I clicked the update button. For the country setting. I c...
  • Luke
  • Spotify Star
  • 185 Views
  • 1 replies
  • 0 likes
  • 185 Views
  • 1 replies
  • 0 likes

Credit card was charged 4 times after updating payment method

I was using Premium provided free for 12 months by my mobile operator. Yesterday 12 months was expired and Spotify asked for refreshment of payment method. After multiple attempts I was able to save my credit card info. After this the card is issued ...

  • Casual Listener
  • I was using Premium provided free for 12 months by my mobile operator.   Yesterday 12 months was expired and Spotify asked for  refreshment of payment method. After multiple attempts I wa...
  • Luke
  • Spotify Star
  • 189 Views
  • 1 replies
  • 0 likes
  • 189 Views
  • 1 replies
  • 0 likes

Premium

Je suis passee sur spotify free depuis quelques jours alors que je paie un abonnement premium via ma facture Bouygues telecom de 9,99€.Bouygues m'a conseille de desinstaller et reinstaller spotify, mais ca ne change rien.Pouvez vous m'aider ?

  • Newbie
  • Je suis passee sur spotify free depuis quelques jours alors que je paie un abonnement premium via ma facture Bouygues telecom de 9,99€. Bouygues m'a conseille de desinstaller et reinstaller spotify,...
  • Luke
  • Spotify Star
  • 246 Views
  • 1 replies
  • 0 likes
  • 246 Views
  • 1 replies
  • 0 likes

Premium through Employer (Starbucks)

Hey, I created my Spotify account when I was hired by starbucks since as an employee benefit I get Premium for free. It worked great for about a month, then one morning I realize that I've been kicked off premium and my account is a Free subsciption....

  • Newbie
  • Hey,   I created my Spotify account when I was hired by starbucks since as an employee benefit I get Premium for free.  It worked great for about a month, then one morning I realize that ...
  • Luke
  • Spotify Star
  • 313 Views
  • 1 replies
  • 0 likes
  • 313 Views
  • 1 replies
  • 0 likes

I have 2 email and I don't know which of this premium? Please 2 account be together

*snip* and *snip* these email I don't know which of them premium I want to just premium email and another one please close or together. I want to use just 1 email

  • Casual Listener
  • *snip* and *snip* these email I don't know which of them premium I want to just premium email and another one please close or together. I want to use just 1 email 
  • Luke
  • Spotify Star
  • 198 Views
  • 1 replies
  • 0 likes
  • 198 Views
  • 1 replies
  • 0 likes

Superuser Contribution Infierno Spotify, pago rechazado y chat de ayuda de fronterizos...

PlanPremiumCountry ArgentinaDeviceMoto X PlayOperating SystemAndroid Oreo My Question or Issue Hace 20 días, me han actualizado el plástico de mi tarjeta de crédito VISA y ese mismo día comenzó el horror.Todos los servicios siguieron debitándose, men...

  • Visitor
  • Plan Premium Country  Argentina Device Moto X Play Operating System Android Oreo   My Question or Issue  Hace 20 días, me han actualizado el plástico de mi tarjeta de crédito...
  • Aimee_T
  • Roadie
  • 239 Views
  • 1 replies
  • 0 likes
  • 239 Views
  • 1 replies
  • 0 likes

Probleme de paiement

Bonjour je veux renouveller mon abonnement premium spotify. J'habite au Canada mais j'ai une carte de credit francaise que j'utilise pour les paiements sur internet. Apparament spotify n'accepte pas cette contradiction. J'essaie alors de changer mon ...

  • Casual Listener
  • Bonjour je veux renouveller mon abonnement premium spotify. J'habite au Canada mais j'ai une carte de credit francaise que j'utilise pour les paiements sur internet. Apparament spotify n'accepte pas ...
  • Luke
  • Spotify Star
  • 351 Views
  • 1 replies
  • 1 likes
  • 351 Views
  • 1 replies
  • 1 likes

Unable to accept invitation to Premium for Family

My cousing invited me to the Premium family account but the message "You're unable to join this Family plan" always shows.Our address is the same and I've updated my profile. She has already canceled the invite and resended it. How can I join my fami...

  • Newbie
  • My cousing invited me to the Premium family account but the message "You're unable to join this Family plan" always shows. Our address is the same and I've updated my profile. She has alre...
  • Luke
  • Spotify Star
  • 175 Views
  • 1 replies
  • 0 likes
  • 175 Views
  • 1 replies
  • 0 likes

[RO] Unicredit debit card not accepted for payment

Hi everyone, I use my Unicredit debit card for all online transactions - PayPal, Amazon, Google Music etc. and it works perfectly fine. However, I'm unable to use it to pay my premium subscription. I made sure I have funds available for at least two ...

  • Regular
  • Hi everyone,   I use my Unicredit debit card for all online transactions - PayPal, Amazon, Google Music etc. and it works perfectly fine. However, I'm unable to use it to pay my premium subscr...
  • Luke
  • Spotify Star
  • 649 Views
  • 1 replies
  • 0 likes
  • 649 Views
  • 1 replies
  • 0 likes

Update Credit Card Info.

I am unable to update my credit card information. I have tried to follow the steps given but what the inforamtion given does not work. This is very frustrating, because this isn't the first time that this has happened.

  • Newbie
  • I am unable to update my credit card information. I have tried to follow the steps given but what the inforamtion given does not work. This is very frustrating, because this isn't the first time that...
  • Luke
  • Spotify Star
  • 428 Views
  • 1 replies
  • 0 likes
  • 428 Views
  • 1 replies
  • 0 likes

payment update

Hi,I am trying to update/change my card info. I don't use my old card. But site is not changing my cards information. Always gives a 'payment failed' warning. I called the bank and learned that this problem is not about my card. So how can i update m...

  • Newbie
  • Hi, I am trying to update/change my card info. I don't use my old card. But site is not changing my cards information. Always gives a 'payment failed' warning.  I called the bank and ...
  • Luke
  • Spotify Star
  • 450 Views
  • 1 replies
  • 0 likes
  • Android
    Windows
  • 450 Views
  • 1 replies
  • 0 likes