Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
191487 Views
121 replies
12 likes
- 191487 Views
- 121 replies
- 12 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
Newbie
21926 Views
28 replies
4 likes
- 21926 Views
- 28 replies
- 4 likes
Spotify says that I don´t have Premium
PlanPremiumCountry GermanyDeviceSamsung Galaxy A3Operating SystemWindows 10 My Question or IssueI have bought Premium about 3 months ago and now I don´t need it anymore.It is no problem for me to find the side where I can cancel my premium but every ...
Plan Premium Country Germany Device Samsung Galaxy A3 Operating System Windows 10 My Question or Issue I have bought Premium about 3 months ago and now I don´t need it anymor...
Spotify Star
381 Views
3 replies
0 likes
- 381 Views
- 3 replies
- 0 likes
Solved!! Payment failed.
Planfamily subscribshonCountry BulgariaDeviceIPhone XOperating SystemWindows 10 My Question or Issue Hi, I have an issue regarding the payment method for the family subscribshon. I have been using the family sub. for a few months, up until last month...
Plan family subscribshon Country Bulgaria Device IPhone X Operating System Windows 10 My Question or Issue Hi, I have an issue regarding the payment method f...
Spotify Star
734 Views
6 replies
0 likes
- 734 Views
- 6 replies
- 0 likes
Superuser Contribution Premium
My Question or Issue Hi, I pay monthly for Premium however I only get no adverts on my mobile device. When playing Spotify through my laptop or Sky Q (tv) I have adverts. How can this be rectified?
My Question or Issue Hi, I pay monthly for Premium however I only get no adverts on my mobile device. When playing Spotify through my laptop or Sky Q (tv) I have adverts. How ...
Spotify Legend
367 Views
2 replies
0 likes
- 367 Views
- 2 replies
- 0 likes
Superuser Contribution spotify premium reactivation
I'm going to cancel my premium subscription. Will the tracks that I downloaded still appear in my account even though I will not be able to play them? Also, if I decide to reactivate my premium membership in the future, will I find in my account the ...
I'm going to cancel my premium subscription. Will the tracks that I downloaded still appear in my account even though I will not be able to play them? Also, if I decide to reactivate my premiu...
Spotify Legend
926 Views
2 replies
0 likes
- 926 Views
- 2 replies
- 0 likes
Solved!!Superuser Contribution Subs for Pensioners
Students get discounts but nothing for Pensioners ... you wouldn't be here if not for us so give me a discount .... Lawrie aged 70.ps ... learn CEROC ... it will keep you fit and active like me.
Students get discounts but nothing for Pensioners ... you wouldn't be here if not for us so give me a discount .... Lawrie aged 70. ps ... learn CEROC ... it will keep you fit and active like ...
Spotify Legend
1322 Views
3 replies
1 likes
- 1322 Views
- 3 replies
- 1 likes
Made to change date on gift card
I bought a gift card on the Spotify and the date to receive the gift card for some reason has to be the next day so will I receive a receipt on that day instead of now?
I bought a gift card on the Spotify and the date to receive the gift card for some reason has to be the next day so will I receive a receipt on that day instead of now?
Spotify Star
310 Views
1 replies
0 likes
- 310 Views
- 1 replies
- 0 likes
Premium Subscription
PlanPremiumCountry IsraelDeviceGalaxy J5Operating SystemAndroid Oreo My Question or Issue I want to cancel my premium account but have been unable to. I don't know my username or password and I also tried looking for spotify files on my phone but can...
Plan Premium Country Israel Device Galaxy J5 Operating System Android Oreo My Question or Issue I want to cancel my premium account but have been unable to. I ...
Spotify Star
478 Views
4 replies
0 likes
- 478 Views
- 4 replies
- 0 likes
Being charged twice through paypal on different accounts
Hi there,I am in the UK and currently pay for the family plan. The £14.99 comes out via paypal on 1st of the month which is fine- I can track it in both my bank account and spotify account. All good so far. However, I noticed I have been charged on a...
Hi there, I am in the UK and currently pay for the family plan. The £14.99 comes out via paypal on 1st of the month which is fine- I can track it in both my bank account and spotify accoun...
Spotify Star
274 Views
1 replies
0 likes
- 274 Views
- 1 replies
- 0 likes
Credicard number change
PlanPremiumCountry BrazilDeviceiPhone XOperating SystemIOS 12.1 My Question or Issue Just changed credicard number and was charged R$10.00 (around US$2.50). Is it right ? why ?
Plan Premium Country Brazil Device iPhone X Operating System IOS 12.1 My Question or Issue Just changed credicard number and was charged R$10.00 (around US$2.50)....
Spotify Star
232 Views
1 replies
0 likes
- 232 Views
- 1 replies
- 0 likes
Superuser Contribution Pagamenti NON dovuti su account FREE
-Piano gratuito-Nazione Italia -Dispositivo Samsung 7 edge-Sistema operativo Android La mia domanda o problema:Su Paypal ci sono prelievi di € .9,99 da Aprile 2018, ma ho 2 account GRATIS.-cirogatto era Premium, ma da Aprile 2018 è stato disdetto e t...
-Piano gratuito -Nazione Italia -Dispositivo Samsung 7 edge -Sistema operativo Android La mia domanda o problema: Su Paypal ci sono prelievi di € .9,99 da Aprile 2018, ma ho 2 a...
Spotify Legend
328 Views
1 replies
0 likes
- 328 Views
- 1 replies
- 0 likes
Solved!! Switch from premium to family plan - how to
PlanPremium - promotion in Thailand (13THB for the first 3 months)CountryThailandDeviceiPhone SE, Mac book airOperating SystemiOS11.4.1 My Question or IssueHi, I have subscribed to Spotify premium for 3 months. The promo will be done on Sep 29.Howeve...
Plan Premium - promotion in Thailand (13THB for the first 3 months) Country Thailand Device iPhone SE, Mac book air Operating System iOS11.4.1 My Question or Issue Hi,  ...
Spotify Star
987 Views
3 replies
1 likes
- 987 Views
- 3 replies
- 1 likes
Superuser Contribution Mensagem de erro
Boa tarde, Quando vou fazer a aquisicao do premium via boleto, depois que preencho o formulario corretamente, aparece a mensagem que foi preenchido incorretamente. Sendo assim, nao consigo a emissao do boleto.
Boa tarde, Quando vou fazer a aquisicao do premium via boleto, depois que preencho o formulario corretamente, aparece a mensagem que foi preenchido incorretamente. Sendo assim, nao consigo a...
Spotify Legend
385 Views
1 replies
0 likes
- 385 Views
- 1 replies
- 0 likes
Superuser Contribution Paying through PayPal
PlanPremiumCountry PhilipinesDeviceHp Notebook / Google PixelOperating SystemWin 10 & Android My Question or Issue I'm trying to pay for premium subscription through paypal, but all i get is message "We’re sorry. We weren’t able to complete your paym...
Plan Premium Country Philipines Device Hp Notebook / Google Pixel Operating System Win 10 & Android My Question or Issue I'm trying to pay for premium subscription th...
Spotify Legend
3577 Views
5 replies
0 likes
- 3577 Views
- 5 replies
- 0 likes
Superuser Contribution I can't sign up for premium
PlanFreeCountryUSA DeviceChrome book HP, Samsung Galaxy S8Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI can't seem to get a premium account. I have an american express, and even though I type everything in correctly, i...
Plan Free Country USA Device Chrome book HP, Samsung Galaxy S8 Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I can't seem to get a premium ...
Spotify Legend
532 Views
5 replies
0 likes
- 532 Views
- 5 replies
- 0 likes
Superuser Contribution Changed phone and doesn’t recognize my premium account
PlanPremiumCountrychile Device(iPhone 8Operating SystemiOS 8 My Question or Issue I just changed from android to iPhone and I don’t have access to my premium account which is still being charged!!!
Plan Premium Country chile Device (iPhone 8 Operating System iOS 8 My Question or Issue I just changed from android to iPhone and I don’t have access to my premium acco...
Spotify Legend
586 Views
5 replies
1 likes
- 586 Views
- 5 replies
- 1 likes
Superuser Contribution Find friends throught number or make them put in their name in general
I am barely able to find any friends and my "Facebook friends" according to Spotify is very minimal, it states that I have one friend who uses Spotify which I know is far from true. I feel like this should be just as easy as finding somone on social ...
I am barely able to find any friends and my "Facebook friends" according to Spotify is very minimal, it states that I have one friend who uses Spotify which I know is far from true. I feel like...
Spotify Legend
629 Views
1 replies
1 likes
- 629 Views
- 1 replies
- 1 likes
Solved!! Family to Premium issue (also redeemed codes)
PlanFamilyCountry Italy My Question or IssueI'm trying to end my Family subscription and get the usual Premium.I downgraded from Family to Premium and had to wait for the month to end in order to get all the procedure done. I should now have my Premi...
Plan Family Country Italy My Question or Issue I'm trying to end my Family subscription and get the usual Premium. I downgraded from Family to Premium and had to wait for the mont...
Spotify Star
423 Views
1 replies
0 likes
- 423 Views
- 1 replies
- 0 likes
Connecting existing spotify account with Starbucks Partner application?
My Question or Issue I am trying to activate Premium as it is provided for Starbucks Partners. I have clicked the link here (https://partner-provisioning.spotify.com/starbucks/), and clicked "Get Premium". Upon which I log in via facebook, and I clic...
My Question or Issue I am trying to activate Premium as it is provided for Starbucks Partners. I have clicked the link here (https://partner-provisioning.spotify.com/starbucks/), and c...
Spotify Star
1319 Views
1 replies
0 likes
- 1319 Views
- 1 replies
- 0 likes
South Africa Payment Issue
I have been trying to get premium for over a week now. I've tried 4 different cards, different devices even different accounts. I received can subscription email, i've done the troubleshooting steps, gone incognito, changed country, I have done EVERY...
I have been trying to get premium for over a week now. I've tried 4 different cards, different devices even different accounts. I received can subscription email, i've done the troubleshooting steps,...
Spotify Star
268 Views
1 replies
0 likes
- 268 Views
- 1 replies
- 0 likes
Student Discount but Charged for Full Premium
Free/Premium: Premium for Students Country: Australia My Question or Issue:Hi, I have been subscribed to spotify premium for students and have been paying $5.99 a month the past year, however, I was charged $11.99 this month and when I change my plan...
Free/Premium: Premium for Students Country: Australia My Question or Issue: Hi, I have been subscribed to spotify premium for students and have been paying $5.99 a month the ...
Spotify Star
389 Views
1 replies
0 likes
Payment
Subscription
- 389 Views
- 1 replies
- 0 likes