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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5871 Views
  • 23 replies
  • 2 likes
  • 5871 Views
  • 23 replies
  • 2 likes

Superuser Contribution problema con suscripcion

tengo un problema o duda, me tope con una promocion de spotify que era de 3 meses por 139 y algo (50% off) lo compre ya que era para usuarios nuevos de premium (nunca he usado premium solo free) y por eso aproveche, ahora se supone o tengo entendido ...

  • Newbie
  • tengo un problema o duda, me tope con una promocion de spotify que era de 3 meses por 139 y algo (50% off) lo compre ya que era para usuarios nuevos de premium (nunca he usado premium solo free) y po...
  • SergioDavid
  • Roadie
  • 318 Views
  • 1 replies
  • 1 likes
  • 318 Views
  • 1 replies
  • 1 likes

Superuser Contribution Used the birthday premium (2 months of free premium) and it didn’t work

PlanFreeCountryEnglandDevice(iPhone 5S/PC)Operating System(iOS 11, Windows 10) My Question or IssueIn May, I got the Spotify birthday email but didn’t confirm it straight away (Start of July), and I haven’t got the premium but PayPal has authorised S...

  • Visitor
  • Plan Free Country England Device (iPhone 5S/PC) Operating System (iOS 11, Windows 10)   My Question or Issue In May, I got the Spotify birthday email but didn’t confirm it straight awa...
  • SergioDavid
  • Roadie
  • 341 Views
  • 1 replies
  • 0 likes
  • 341 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify's refusal to fix security issues

PlanPremiumCountry Canada Device(iPhone 5se I really enjoy the spotify music aspect of the service and feel that it is a reasonable price. I do not understand its refusal to address or fix security issues. There is clearly someone who has access to m...

  • Casual Listener
  •   Plan Premium Country  Canada    Device (iPhone 5se     I really enjoy the spotify music aspect of the service and feel that it is a reasonable price.  I ...
  • SergioDavid
  • Roadie
  • 1222 Views
  • 1 replies
  • 3 likes
  • 1222 Views
  • 1 replies
  • 3 likes

Superuser Contribution Ayuda porfavor

Me robaron información de tarjeta y usaron mis datos como cancelo suscripción.

  • Casual Listener
  • Me robaron información de tarjeta y usaron mis datos como cancelo suscripción.
  • SergioDavid
  • Roadie
  • 222 Views
  • 1 replies
  • 0 likes
  • 222 Views
  • 1 replies
  • 0 likes

Accounts change

Hi there I have 2 x Spotify Premium accounts. Want to close or cancel one & get family plan on the other. How do I do it?

  • Newbie
  • Hi there I have 2 x Spotify Premium accounts. Want to close or cancel one & get family plan on the other. How do I do it?  
  • Noah
  • Spotify Star
  • 247 Views
  • 1 replies
  • 0 likes
  • 247 Views
  • 1 replies
  • 0 likes

I can not cancel my subscription

PlanPremiumCountry PolandDevice(Samsung Galaxy My Question or Issue I can't canel there is a bug after i click to cancel

  • Casual Listener
  •   Plan Premium Country  Poland Device (Samsung Galaxy 😎       My Question or Issue  I can't canel there is a bug after i click to cancel 
  • Loxer
  • Community Legend
  • 424 Views
  • 4 replies
  • 0 likes
  • 424 Views
  • 4 replies
  • 0 likes

It wont accept my PIN

Spotify won't accept my PIN that you sent for my mobile subscriptionIm using my globe mobile number but spotify keep saying "oops its insuffucient number"Please help me.

  • Newbie
  • Spotify won't accept my PIN that you sent for my mobile subscription Im using my globe mobile number but spotify keep saying "oops its insuffucient number" Please help me.  
  • user-removed
  • Not applicable
  • 174 Views
  • 1 replies
  • 0 likes
  • 174 Views
  • 1 replies
  • 0 likes

I wanna to pay premium student, but, i'm not in university

I wanna to pay premium student, but, i'm not in university, and i'm in school and haven't option on site. What i do?

  • Newbie
  • I wanna to pay premium student, but, i'm not in university, and i'm in school and haven't option on site. What i do?
  • Maxim
  • Spotify Star
  • 261 Views
  • 1 replies
  • 0 likes
  • 261 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution My recommendations is messed up

PlanPremiumCountry The NetherlandsDeviceMotorola Moto G4Operating SystemAndroid 7.0 My Question or Issue The 'Discover Weekly' mixes that Spotify creates for me, contains only French music. I don't ever listen to French music, I don't even speak Fren...

  • Casual Listener
  • Plan Premium Country  The Netherlands Device Motorola Moto G4 Operating System Android 7.0   My Question or Issue  The 'Discover Weekly' mixes that Spotify creates for me, co...
  • Alfredo
  • Roadie
  • 1415 Views
  • 3 replies
  • 0 likes
  • 1415 Views
  • 3 replies
  • 0 likes

Spotify Subscription disappeared

After the new update app update on iOS, my premium disappeared? I was on a family plan and when I was on Spotify for about 3 hours ago I had premium PlanFamily plan PremiumCountry SwedenDeviceiPhone 7Operating SystemiOS 12 My Question or Issue

  • Newbie
  • After the new update app update on iOS, my premium disappeared? I was on a family plan and when I was on Spotify for about 3 hours ago I had premium   Plan Family plan Premium Country &nbsp...
  • Noah
  • Spotify Star
  • 254 Views
  • 1 replies
  • 0 likes
  • 254 Views
  • 1 replies
  • 0 likes

Superuser Contribution non riesco a rinnovare premium

premium Italia iPhone 7 plus non riesco in nessun modo a rinnovare l'abbonamento grazie per la risposta fin da ora

  • Casual Listener
  • premium  Italia  iPhone 7 plus   non riesco in nessun modo a rinnovare l'abbonamento  grazie per la risposta fin da ora   
  • SergioDavid
  • Roadie
  • 384 Views
  • 2 replies
  • 0 likes
  • 384 Views
  • 2 replies
  • 0 likes

Wrong payment

PlanPremium CountryHonduras DevicePCOperating SystemUbuntu My Question or IssueToday I paid for Premium on the wrong account I had created earlier this week but I am unable to login to that account. I have tried verifying my e-mail account and none o...

  • Casual Listener
  •   Plan Premium   Country Honduras   Device PC Operating System Ubuntu    My Question or Issue Today I paid for Premium on the wrong account I had created earlier...
  • jncornejo777
  • Casual Listener
  • 275 Views
  • 2 replies
  • 0 likes
  • 275 Views
  • 2 replies
  • 0 likes

Spotify Family

Plan: Family PremiumCountry: Canada Does spotify offer an option to pay for a year subscription at one time yet for the family plan? They didn't last year but I figure I would check. I would much rather do a one time payment for the year, and I can't...

  • Newbie
  •   Plan: Family Premium Country: Canada     Does spotify offer an option to pay for a year subscription at one time yet for the family plan?  They didn't last year but I figur...
  • Noah
  • Spotify Star
  • 247 Views
  • 1 replies
  • 0 likes
  • 247 Views
  • 1 replies
  • 0 likes

I'm a New user can i get 3 months for 1€?

PlanFree but i will be premiumCountry SpainDeviceSamsung Galaxy S9 PlusOperating device:Android My Question or IssueI'm a new spotify user can i get 3 months for 1 €?Another question is that i want to Pay for 1 month by paysafecard but you can get th...

  • Newbie
  • Plan Free but i will be premium Country  Spain Device Samsung Galaxy S9 Plus Operating device: Android   My Question or Issue I'm a new spotify user can i get 3 months for 1 €? A...
  • Maxim
  • Spotify Star
  • 324 Views
  • 1 replies
  • 0 likes
  • 324 Views
  • 1 replies
  • 0 likes

Changed my Subscription method, tooks the money but weird email showed up ?

PlanPremiumCountry Turkey LanguageTurkish My Question or IssueI am Premium user for a long time. However I changed my sub payment monthly to one time payment for a year then payment done nicely. But I took an email about my subscription which says " ...

  • Newbie
  • Plan Premium Country  Turkey  Language Turkish   My Question or Issue I am Premium user for a long time. However I changed my sub payment monthly to one time payment for a year...
  • Keanu_C
  • Community Legend
  • 445 Views
  • 1 replies
  • 0 likes
  • 445 Views
  • 1 replies
  • 0 likes

Premium for college student question

I had free spotify but recently became a college student. When I did the manual verification I had the email "saying I was verified" sent to my old email. I just changed to my newest one however I'm afraid the email will be sent to my old email and n...

  • Casual Listener
  • I had free spotify but recently became a college student. When I did the manual verification I had the email "saying I was verified" sent to my old email. I just changed to my newest one however I'm ...
  • Keanu_C
  • Community Legend
  • 374 Views
  • 3 replies
  • 0 likes
  • 374 Views
  • 3 replies
  • 0 likes

Superuser Contribution Abonnement premium impossible a utiliser

Bonjour, j'ai souscrit un abonnement Premium. J'ai bien été débité de 0.99€ mais impossible de l'utiliser. Le compte affiche compte free.PlanFree/PremiumCountry FranceDeviceSamsung Galaxy s6

  • Visitor
  • Bonjour, j'ai souscrit un abonnement Premium. J'ai bien été débité de 0.99€ mais impossible de l'utiliser. Le compte affiche compte free. Plan Free/Premium Country  France Device Samsung G...
  • SergioDavid
  • Roadie
  • 364 Views
  • 1 replies
  • 0 likes
  • 364 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why am I paying for Premium when it's still got advertising?

Why is "New releases" just some payla-like scheme to push artists the record labels are paying to have promoted? Shouldn't it be new releases based on artists I'm following or have listened to a lot? If I wanted to listen to top 40 radio I'd just get...

  • Regular
  • Why is "New releases" just some payla-like scheme to push artists the record labels are paying to have promoted? Shouldn't it be new releases based on artists I'm following or have listened to a lot?...
  • SergioDavid
  • Roadie
  • 346 Views
  • 1 replies
  • 1 likes
  • 346 Views
  • 1 replies
  • 1 likes

Superuser Contribution Started a Spotify Family subscription as host, now being seen as a member.

PlanPremiumCountry NetherlandsDeviceHuawei p8liteOperating SystemAndroid My Question or Issue Some months ago, I started a Spotify Family account with some of my roommates, with me as the host. About a week ago, it appeared that one of my members had...

  • Newbie
  • Plan Premium Country  Netherlands Device Huawei p8lite Operating System Android   My Question or Issue  Some months ago, I started a Spotify Family account with some of my ro...
  • SergioDavid
  • Roadie
  • 446 Views
  • 1 replies
  • 0 likes
  • Premium
    Spotify family
  • 446 Views
  • 1 replies
  • 0 likes

Turned off 3D Secure

PlanFree/PremiumCountry TurkeyDevicePC, PhoneOperating SystemAndroid and Windows 10My Question or Issue İ trying to make the payment of premium but it's not working. Turned off 3D Secure but still there is a problem. Help me please

  • Visitor
  • Plan Free/Premium Country  Turkey Device PC, Phone Operating System Android and Windows 10 My Question or Issue  İ trying to make the payment of premium but it's not working. Turne...
  • Maxim
  • Spotify Star
  • 839 Views
  • 1 replies
  • 0 likes
  • 839 Views
  • 1 replies
  • 0 likes