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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5200 Views
  • 23 replies
  • 2 likes
  • 5200 Views
  • 23 replies
  • 2 likes

I can't get spotify premium

PlanFree - Trying to get the 0.99 3 month PremiumCountryCanada Device(LG G5)Operating SystemAndroid Phone, Windows 10 My Question or Issue I'm trying to apply for the 3 month $0.99 premium offer, however every time I attempt to get it, I'll go throug...

  • Visitor
  • Plan Free - Trying to get the 0.99 3 month Premium Country Canada   Device (LG G5) Operating System Android Phone, Windows 10   My Question or Issue  I'm trying to apply for...
  • Loxer
  • Community Legend
  • 323 Views
  • 3 replies
  • 0 likes
  • 323 Views
  • 3 replies
  • 0 likes

Superuser Contribution Changing credit card - Quebec

Good day, I'm currently on Spotify Premium and I want to change my payment option (changing credit card). However, since I'm living in Quebec, it doesn't let me change it. Each time they ask me to check a box that says that I'm not from Quebec but I ...

  • Newbie
  • Good day,   I'm currently on Spotify Premium and I want to change my payment option (changing credit card). However, since I'm living in Quebec, it doesn't let me change it. Each time they ask...
  • SergioDavid
  • Roadie
  • 527 Views
  • 2 replies
  • 1 likes
  • 527 Views
  • 2 replies
  • 1 likes

Superuser Contribution Buono regalo inutilizzabile

PlanPremiumCountry Italy My Question or Issue Buongiorno,Avrei bisogno di un'informazione. Ho ricevuto un buono regalo di 12 mesi di Spotify premium. Io ho già un account Family e non posso utilizzarlo. C'è modo di avere un rimborso oppure di fare ut...

  • Newbie
  • Plan Premium Country  Italy     My Question or Issue  Buongiorno, Avrei bisogno di un'informazione. Ho ricevuto un buono regalo di 12 mesi di Spotify premium. Io ho già u...
  • SergioDavid
  • Roadie
  • 363 Views
  • 1 replies
  • 0 likes
  • 363 Views
  • 1 replies
  • 0 likes

Superuser Contribution Forcing me to upgrade

PlanPremiumCountry CanadaDeviceSamsung Galaxy 8Operating System Android Oreo My Question or Issuei'm already a premium member but spotify is forcing me to upgrade to a family plan. It says that im not a premium member on the app and so when i go to p...

  • Casual Listener
  •   Plan Premium Country  Canada Device Samsung Galaxy 8 Operating System  Android Oreo   My Question or Issue i'm already a premium member but spotify is forcing me...
  • SergioDavid
  • Roadie
  • 493 Views
  • 1 replies
  • 0 likes
  • 493 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium

Ho effettuato un buono da 1 anno con 18 app, sono andato per riscattare il codice ma diceva che era errato e dava problemi; nonostante ciò nell'app 18 app dice che il buono è già stato riscattato.Spotify è ancora free

  • Newbie
  •    Ho effettuato un buono da 1 anno con 18 app, sono andato per riscattare il codice ma diceva che era errato e dava problemi; nonostante ciò nell'app 18 app dice che il buono è già stato ...
  • SergioDavid
  • Roadie
  • 265 Views
  • 1 replies
  • 0 likes
  • 265 Views
  • 1 replies
  • 0 likes

Superuser Contribution 3 months of Spotify for 9.99

PlanFree/PremiumCountry Spain I've seen the banner with this offer, and it says it is for former Premium users that stopped being premium after 20/05/2018. I would qualify, since my suscription expired after that date, but when I click the banner I g...

  • Newbie
  • Plan Free/Premium Country  Spain       I've seen the banner with this offer, and it says it is for former Premium users that stopped being premium after 20/05/2018. I would...
  • SergioDavid
  • Roadie
  • 1005 Views
  • 3 replies
  • 0 likes
  • 1005 Views
  • 3 replies
  • 0 likes

Payment failed for 30 day trial (Premium)

I have been trying to access my 30-day free trial but every time I put in my card details, it says payment failed. I have gone to my bank to further understand what the issue is, only to find out my card is perfectly fine. please could I get assistan...

  • Newbie
  • I have been trying to access my 30-day free trial but every time I put in my card details, it says payment failed. I have gone to my bank to further understand what the issue is, only to find out my ...
  • Luke
  • Spotify Star
  • 1590 Views
  • 1 replies
  • 0 likes
  • 1590 Views
  • 1 replies
  • 0 likes

We're all Mixed up! I can't renew my subscription..

PlanPremiumCountryUS DeviceLaptop, phone S9+Operating SystemWin 10 My Question or Issue I can't renew my subscription at all, I keep getting that webpage saying its unavailable.

  • Newbie
  •   Plan Premium Country US   Device Laptop, phone S9+ Operating System Win 10   My Question or Issue  I can't renew my subscription at all, I keep getting that webpage ...
  • Luke
  • Spotify Star
  • 587 Views
  • 1 replies
  • 0 likes
  • 587 Views
  • 1 replies
  • 0 likes

Payment succesfully completed but don't get my premium yet.

PlanFree (Still)CountryTurkey Spotify get payment 3 times from my debit card but didnt give me the premium account. I added the evidances as an attachments.Best regards.

  • Newbie
  • Plan Free (Still) Country Turkey     Spotify get payment 3 times from my debit card but didnt give me the premium account. I added the evidances as an attachments. Best regards....
  • Luke
  • Spotify Star
  • 179 Views
  • 1 replies
  • 0 likes
  • 179 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Premium Gift Not Loading

PlanFree/PremiumCountry USADeviceChromebookOperating System My Question or Issue For my birthday 2 months ago, Spotify gave me 60 days of free Premium, which I was very excited about. When I went to give my credit card information to get the gift, no...

  • Casual Listener
  • Plan Free/Premium Country  USA Device Chromebook Operating System     My Question or Issue  For my birthday 2 months ago, Spotify gave me 60 days of free Premium, which ...
  • Luke
  • Spotify Star
  • 341 Views
  • 3 replies
  • 0 likes
  • 341 Views
  • 3 replies
  • 0 likes

Spotify charged me twice

PlanPremiumCountry IsraelDeviceXiaomi ai 1Operating SystemAndroid Oreo. My Question or IssueHi, I have been charged twice,One on monthly basis and one for entire year subscription.I asked for a yearly subscription and paid with PayPal. For some reaso...

  • Newbie
  • Plan Premium Country  Israel Device Xiaomi ai 1 Operating System Android Oreo.   My Question or Issue Hi, I have been charged twice, One on monthly basis and one for entire year ...
  • Loxer
  • Community Legend
  • 372 Views
  • 1 replies
  • 0 likes
  • 372 Views
  • 1 replies
  • 0 likes

Help with Gift Card

I currently have a $30 gift card for Spotify Premium. If I use it, will I just get 3 months for $10 each, like normal, or will I get the deal of 3 months for 9.99 plus 2 more months after that?

  • Newbie
  •    I currently have a $30 gift card for Spotify Premium. If I use it, will I just get 3 months for $10 each, like normal, or will I get the deal of 3 months for 9.99 plus 2 more months aft...
  • Noah
  • Spotify Star
  • 222 Views
  • 1 replies
  • 0 likes
  • 222 Views
  • 1 replies
  • 0 likes

Premium gone

I hope somebody can help me out, because I can't get in contact with Spotify. My premium is suddenly gone, I don't know why. I am part of a family premium subscription, and on my dad's account it's visible that I'm still part of this subscription. Th...

  • Newbie
  • I hope somebody can help me out, because I can't get in contact with Spotify. My premium is suddenly gone, I don't know why. I am part of a family premium subscription, and on my dad's account it's v...
  • Bittencourt
  • Spotify Star
  • 205 Views
  • 1 replies
  • 0 likes
  • 205 Views
  • 1 replies
  • 0 likes

Solved!! Need help with payment

PlanPremiumCountry SwedenDeviceSamsung GalaxyOperating SystemWindows 10My Question or Issue I payed for a full year of spotify premium, it still says i have to update my payment but my bank says it's drawn. Would appreciate some help from the staff o...

  • Casual Listener
  •   Plan Premium Country  Sweden Device Samsung Galaxy Operating System Windows 10 My Question or Issue  I payed for a full year of spotify premium, it still says i have to upd...
  • Luke
  • Spotify Star
  • 456 Views
  • 3 replies
  • 1 likes
  • 456 Views
  • 3 replies
  • 1 likes

No longer premium - family?

I was on a premium family plan with my brother but today morning my account has been changed to a free one. Not sure what happened here? Can't really find any other way to contact Spotify either, can anyone help.PlanPremiumCountry CanadaDeviceSamsung...

  • Newbie
  • I was on a premium family plan with my brother but today morning my account has been changed to a free one. Not sure what happened here?  Can't really find any other way to contact Spotify eith...
  • Bittencourt
  • Spotify Star
  • 651 Views
  • 1 replies
  • 0 likes
  • 651 Views
  • 1 replies
  • 0 likes

Can't buy premium acc because VISA card.

Hello, I need help. I'm from Serbia and I live in China. So I'm running iOS on USA app store. I wat to buy premium account. When I put my visa card it says not valid (need to add 3 more card numbers but I can't). Because I have VISA card from my coun...

  • Casual Listener
  • Hello, I need help. I'm from Serbia and I live in China. So I'm running iOS on USA app store. I wat to buy premium account. When I put my visa card it says not valid (need to add 3 more card numbers ...
  • presspaus3
  • Casual Listener
  • 223 Views
  • 2 replies
  • 0 likes
  • 223 Views
  • 2 replies
  • 0 likes

Superuser Contribution Credit card form is not showing

I wanted to buy premium but form is not showing in my Chrome.I tried in different browser (Mozilla Thunderbird) and it's okay. I'm submitting for future references. Chrome version: Version 65.0.3325.181 (Official Build) (64-bit)OS: Win 10 x64Spotify ...

  • Casual Listener
  • I wanted to buy premium but form is not showing in my Chrome. I tried in different browser (Mozilla Thunderbird) and it's okay. I'm submitting for future references.   Chrome version: Ve...
  • ahmetertem
  • Casual Listener
  • 165 Views
  • 2 replies
  • 0 likes
  • 165 Views
  • 2 replies
  • 0 likes

Being Charged 3 times

PlanPremiumCountry United StatesDeviceN/AOperating SystemN/A My Question or Issue I have been getting charged three times a month for some reason. Two 10.91's on the tenth and a single 5.45 on the eighteenth. I only have the one school account for 5....

  • Newbie
  • Plan Premium Country  United States Device N/A Operating System N/A   My Question or Issue  I have been getting charged three times a month for some reason. Two 10.91's on th...
  • Jollof
  • Composer
  • 186 Views
  • 1 replies
  • 0 likes
  • 186 Views
  • 1 replies
  • 0 likes

Doesn’t let me purchase premium

PlanFreeCountryusa Operating System(iOS 10 My Question or IssueDoesnt let me upgrade on phone or computer. What’s going on ?

  • Newbie
  • Plan Free Country usa    Operating System (iOS 10   My Question or Issue Doesnt let me upgrade on phone or computer. What’s going on ?  
  • Unblockgames
  • Casual Listener
  • 157 Views
  • 1 replies
  • 0 likes
  • 157 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment issues

Like two month ago i had to change my bank card the one I make my payment for premium subscription and it was okey. But one month ago my new card doesn’t have enough money for payment and i wanted to use my first card again but Spotify didn’t accept ...

  • Casual Listener
  • Like two month ago i had to change my bank card the one I make my payment for premium subscription and it was okey. But one month ago my new card doesn’t have enough money for payment and i wanted to...
  • Alfredo
  • Roadie
  • 317 Views
  • 4 replies
  • 0 likes
  • 317 Views
  • 4 replies
  • 0 likes