Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Not applicable
- 42004 Views
- 19 replies
- 1 likes
- 42004 Views
- 19 replies
- 1 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Moderator
- 5340 Views
- 23 replies
- 2 likes
- 5340 Views
- 23 replies
- 2 likes
We're all Mixed up! I can't renew my subscription..
PlanPremiumCountryUS DeviceLaptop, phone S9+Operating SystemWin 10 My Question or Issue I can't renew my subscription at all, I keep getting that webpage saying its unavailable.
- Plan Premium Country US Device Laptop, phone S9+ Operating System Win 10 My Question or Issue I can't renew my subscription at all, I keep getting that webpage ...
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- Spotify Star
- 591 Views
- 1 replies
- 0 likes
- 591 Views
- 1 replies
- 0 likes
Payment succesfully completed but don't get my premium yet.
PlanFree (Still)CountryTurkey Spotify get payment 3 times from my debit card but didnt give me the premium account. I added the evidances as an attachments.Best regards.
- Plan Free (Still) Country Turkey Spotify get payment 3 times from my debit card but didnt give me the premium account. I added the evidances as an attachments. Best regards....
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- Spotify Star
- 184 Views
- 1 replies
- 0 likes
- 184 Views
- 1 replies
- 0 likes
Solved!! Spotify Premium Gift Not Loading
PlanFree/PremiumCountry USADeviceChromebookOperating System My Question or Issue For my birthday 2 months ago, Spotify gave me 60 days of free Premium, which I was very excited about. When I went to give my credit card information to get the gift, no...
- Plan Free/Premium Country USA Device Chromebook Operating System My Question or Issue For my birthday 2 months ago, Spotify gave me 60 days of free Premium, which ...
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- Spotify Star
- 352 Views
- 3 replies
- 0 likes
- 352 Views
- 3 replies
- 0 likes
Spotify charged me twice
PlanPremiumCountry IsraelDeviceXiaomi ai 1Operating SystemAndroid Oreo. My Question or IssueHi, I have been charged twice,One on monthly basis and one for entire year subscription.I asked for a yearly subscription and paid with PayPal. For some reaso...
- Plan Premium Country Israel Device Xiaomi ai 1 Operating System Android Oreo. My Question or Issue Hi, I have been charged twice, One on monthly basis and one for entire year ...
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- Community Legend
- 376 Views
- 1 replies
- 0 likes
- 376 Views
- 1 replies
- 0 likes
Help with Gift Card
I currently have a $30 gift card for Spotify Premium. If I use it, will I just get 3 months for $10 each, like normal, or will I get the deal of 3 months for 9.99 plus 2 more months after that?
- I currently have a $30 gift card for Spotify Premium. If I use it, will I just get 3 months for $10 each, like normal, or will I get the deal of 3 months for 9.99 plus 2 more months aft...
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- Spotify Star
- 226 Views
- 1 replies
- 0 likes
- 226 Views
- 1 replies
- 0 likes
Premium gone
I hope somebody can help me out, because I can't get in contact with Spotify. My premium is suddenly gone, I don't know why. I am part of a family premium subscription, and on my dad's account it's visible that I'm still part of this subscription. Th...
- I hope somebody can help me out, because I can't get in contact with Spotify. My premium is suddenly gone, I don't know why. I am part of a family premium subscription, and on my dad's account it's v...
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- Spotify Star
- 208 Views
- 1 replies
- 0 likes
- 208 Views
- 1 replies
- 0 likes
Solved!! Need help with payment
PlanPremiumCountry SwedenDeviceSamsung GalaxyOperating SystemWindows 10My Question or Issue I payed for a full year of spotify premium, it still says i have to update my payment but my bank says it's drawn. Would appreciate some help from the staff o...
- Plan Premium Country Sweden Device Samsung Galaxy Operating System Windows 10 My Question or Issue I payed for a full year of spotify premium, it still says i have to upd...
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- Spotify Star
- 464 Views
- 3 replies
- 1 likes
- 464 Views
- 3 replies
- 1 likes
No longer premium - family?
I was on a premium family plan with my brother but today morning my account has been changed to a free one. Not sure what happened here? Can't really find any other way to contact Spotify either, can anyone help.PlanPremiumCountry CanadaDeviceSamsung...
- I was on a premium family plan with my brother but today morning my account has been changed to a free one. Not sure what happened here? Can't really find any other way to contact Spotify eith...
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- Spotify Star
- 654 Views
- 1 replies
- 0 likes
- 654 Views
- 1 replies
- 0 likes
Can't buy premium acc because VISA card.
Hello, I need help. I'm from Serbia and I live in China. So I'm running iOS on USA app store. I wat to buy premium account. When I put my visa card it says not valid (need to add 3 more card numbers but I can't). Because I have VISA card from my coun...
- Hello, I need help. I'm from Serbia and I live in China. So I'm running iOS on USA app store. I wat to buy premium account. When I put my visa card it says not valid (need to add 3 more card numbers ...
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- Casual Listener
- 229 Views
- 2 replies
- 0 likes
- 229 Views
- 2 replies
- 0 likes
Superuser Contribution Credit card form is not showing
I wanted to buy premium but form is not showing in my Chrome.I tried in different browser (Mozilla Thunderbird) and it's okay. I'm submitting for future references. Chrome version: Version 65.0.3325.181 (Official Build) (64-bit)OS: Win 10 x64Spotify ...
- I wanted to buy premium but form is not showing in my Chrome. I tried in different browser (Mozilla Thunderbird) and it's okay. I'm submitting for future references. Chrome version: Ve...
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- Casual Listener
- 170 Views
- 2 replies
- 0 likes
- 170 Views
- 2 replies
- 0 likes
Being Charged 3 times
PlanPremiumCountry United StatesDeviceN/AOperating SystemN/A My Question or Issue I have been getting charged three times a month for some reason. Two 10.91's on the tenth and a single 5.45 on the eighteenth. I only have the one school account for 5....
- Plan Premium Country United States Device N/A Operating System N/A My Question or Issue I have been getting charged three times a month for some reason. Two 10.91's on th...
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- Composer
- 189 Views
- 1 replies
- 0 likes
- 189 Views
- 1 replies
- 0 likes
Doesn’t let me purchase premium
PlanFreeCountryusa Operating System(iOS 10 My Question or IssueDoesnt let me upgrade on phone or computer. What’s going on ?
- Plan Free Country usa Operating System (iOS 10 My Question or Issue Doesnt let me upgrade on phone or computer. What’s going on ?
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- Casual Listener
- 162 Views
- 1 replies
- 0 likes
- 162 Views
- 1 replies
- 0 likes
Superuser Contribution Payment issues
Like two month ago i had to change my bank card the one I make my payment for premium subscription and it was okey. But one month ago my new card doesn’t have enough money for payment and i wanted to use my first card again but Spotify didn’t accept ...
- Like two month ago i had to change my bank card the one I make my payment for premium subscription and it was okey. But one month ago my new card doesn’t have enough money for payment and i wanted to...
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- Roadie
- 323 Views
- 4 replies
- 0 likes
- 323 Views
- 4 replies
- 0 likes
Superuser Contribution Gift not arrived
PlanFree/Countryitaly My Question or Issue Yesterday i bought a three months premium for gift, payement already charged on my credit card, but any trace of the gift!! No email to the gift recipient, no email to me as receipt! Could anyone help me? Th...
- Plan Free/ Country italy My Question or Issue Yesterday i bought a three months premium for gift, payement already charged on my credit card, but any trace of the gift!! No email ...
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- Roadie
- 276 Views
- 3 replies
- 0 likes
- 276 Views
- 3 replies
- 0 likes
Superuser Contribution My payment doesnt get recogniced
Plan Premium Country Chile My Question or Issue Past mont, I have changed my credit card and listening from the app on android, suddenly I was asked to change my payment method. Past year till now i was on a student suscription.When i clicked on the ...
- Plan Premium Country Chile My Question or Issue Past mont, I have changed my credit card and listening from the app on android, suddenly I was asked to change my payment me...
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- Roadie
- 375 Views
- 4 replies
- 0 likes
- 375 Views
- 4 replies
- 0 likes
- 302 Views
- 3 replies
- 0 likes
Spotify + Hulu - two options?
Under subscriptions there are two options for Spotify + Huku, one costing $9.99 and the other $12.99. Does the more expensive one include Hulu Unlimited rather than Limited?USA
- Under subscriptions there are two options for Spotify + Huku, one costing $9.99 and the other $12.99. Does the more expensive one include Hulu Unlimited rather than Limited? USA
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- Spotify Star
- 177 Views
- 1 replies
- 0 likes
- 177 Views
- 1 replies
- 0 likes
Argentina
Hello, I hace a u$ 10 gift card, it can be applied to my Argentina account ?
- Hello, I hace a u$ 10 gift card, it can be applied to my Argentina account ?
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- Spotify Star
- 1069 Views
- 1 replies
- 0 likes
- 1069 Views
- 1 replies
- 0 likes
Superuser Contribution Spotify+Hulu $12.99
PlanFree/PremiumCountry My Question or Issue How soon does it take for both Hulu and Spotify to sync up with the payment plan. Am an existing Hulu member and it still says that i'm paying $7.99. On my Spotify i'm listed under the $12.99 plan.
- Plan Free/Premium Country My Question or Issue How soon does it take for both Hulu and Spotify to sync up with the payment plan. Am an existing Hulu member and it still says...
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- Roadie
- 242 Views
- 1 replies
- 0 likes
- 242 Views
- 1 replies
- 0 likes
Superuser Contribution Spotify Premium for Students but charged $9.99
I had spotify premium as an undergrad and I'm a grad student now. I'll be a student for about 5 more years. Now I am charged $9.99 per month for Spotify Premium while I should be paying $4.99 per month for students. Also I get a message when I click ...
- I had spotify premium as an undergrad and I'm a grad student now. I'll be a student for about 5 more years. Now I am charged $9.99 per month for Spotify Premium while I should be paying $4.99 per mon...
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- Spotify
- 251 Views
- 2 replies
- 0 likes
- 251 Views
- 2 replies
- 0 likes