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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 6678 Views
  • 23 replies
  • 2 likes
  • 6678 Views
  • 23 replies
  • 2 likes

My account dont go to the premium...

Telephone Samsung On7PlanFree/PremiumCountry Brazil My Question or IssueI paid the premium spotify per ticket, the payment has already been confirmed almost a week ago, but my account is still free ...

  • Visitor
  • Telephone  Samsung On7 Plan Free/Premium Country  Brazil   My Question or Issue I paid the premium spotify per ticket, the payment has already been confirmed almost a week ago,...
  • Loxer
  • Community Legend
  • 270 Views
  • 1 replies
  • 0 likes
  • 270 Views
  • 1 replies
  • 0 likes

Superuser Contribution Linked wrong Hulu account

PlanPremium w/ Hulu (non-student)CountryUSA My Question or IssueI tried to link Spotify to my Hulu account to take advantage of the Spotify+Hulu discount, and I accidentally linked an old Hulu account that I don't use anymore. Is there any way to unl...

  • Newbie
  • Plan Premium w/ Hulu (non-student) Country USA   My Question or Issue I tried to link Spotify to my Hulu account to take advantage of the Spotify+Hulu discount, and I accidentally linked a...
  • Alfredo
  • Roadie
  • 2182 Views
  • 1 replies
  • 1 likes
  • Hulu
    Subscription
  • 2182 Views
  • 1 replies
  • 1 likes

Superuser Contribution Upgrade to Premium from Rogers

PlanFreeCountry CanadaDeviceSamsung Galaxy 8Operating SystemAndroid My Question or Issue I have been using the Pemium service provided by Rogers for the last 2 yeras. My free subscription has expired and now I am ste as a free subscription. I want to...

  • Casual Listener
  • Plan Free Country  Canada Device Samsung Galaxy 8 Operating System Android   My Question or Issue  I have been using the Pemium service provided by Rogers for the last 2 yera...
  • Alfredo
  • Roadie
  • 308 Views
  • 3 replies
  • 0 likes
  • 308 Views
  • 3 replies
  • 0 likes

Problemas com o pagamento da conta

PlanPremiumCountry BrazilDeviceiPhone 5sOperating SystemiOS 11.4 My Question or Issue Não tô conseguindo atualizar minha conta para o Premium. O pagamento foi efetivado e confirmado mas o aplicativo não atualiza. Já tem dois dias que paguei e estou s...

  • Newbie
  • Plan Premium Country  Brazil Device iPhone 5s Operating System iOS 11.4   My Question or Issue  Não tô conseguindo atualizar minha conta para o Premium. O pagamento foi efeti...
  • Bittencourt
  • Spotify Star
  • 250 Views
  • 1 replies
  • 0 likes
  • 250 Views
  • 1 replies
  • 0 likes

Superuser Contribution Porque Spotify me volvió a cobrar cuando ya tenia premium

Yo ya contaba con mi cuenta premium, la cual pagaba por medio de Oxxo, y que se va a acabar hasta el 13/07/2018. Pero el día de hoy ingrese mi tarjeta y me apareció un cargo de 99 pesos, el cual no tenia qué suceder porque sigo teniendo mi cuenta pre...

  • Newbie
  • Yo ya contaba con mi cuenta premium, la cual pagaba por medio de Oxxo, y que se va a acabar hasta el 13/07/2018. Pero el día de hoy ingrese mi tarjeta y me apareció un cargo de 99 pesos, el cual...
  • SergioDavid
  • Roadie
  • 309 Views
  • 1 replies
  • 0 likes
  • cobro indebido
  • 309 Views
  • 1 replies
  • 0 likes

Going online with Premium

PlanPremiumCountry BelgiumDeviceSamsung Galaxy A5Operating SystemAndroid My Question or IssueI have Premium so that I can listen offline to music but every time I'm online my downloaded lists and songs are partly erased from my memories and I can't l...

  • Casual Listener
  •   Plan Premium Country  Belgium Device Samsung Galaxy A5 Operating System Android   My Question or Issue I have Premium so that I can listen offline to music but every time ...
  • Noah
  • Spotify Star
  • 242 Views
  • 1 replies
  • 0 likes
  • 242 Views
  • 1 replies
  • 0 likes

please help

can anyone tell me where i can find the live chat i,m having problem with my premuim i signed up for thanks

  • Newbie
  • can anyone tell me where i can find the live chat i,m having problem with my premuim i signed up for thanks  
  • Bethany_Dawn
  • Community Legend
  • 206 Views
  • 1 replies
  • 0 likes
  • 206 Views
  • 1 replies
  • 0 likes

Superuser Contribution Charged for Premium but can't find account

PlanPremiumCountry South AfricaDevicePCOperating SystemWindows 10 My Question or Issue I subscribed and are being charged monthly, but I don't see premium features for my account. I have searched for the last 4 hours, but can't find help. How do I ge...

  • Visitor
  • Plan Premium Country  South Africa Device PC Operating System Windows 10   My Question or Issue  I subscribed and are being charged monthly, but I don't see premium features ...
  • SergioDavid
  • Roadie
  • 247 Views
  • 1 replies
  • 0 likes
  • 247 Views
  • 1 replies
  • 0 likes

Bought premium on a wrong account

PlanFree/PremiumCountry The NetherlandsDevice(iPhone 7Operating System(iOS 10 My Question or Issue i was logged in on the account (margrietbiemans) and bought premium, but i wanted to buy it on (2002051701-nl) because that is my main account, is it p...

  • Newbie
  •   Plan Free/Premium Country  The Netherlands Device (iPhone 7 Operating System (iOS 10   My Question or Issue  i was logged in on the account (margrietbiemans) and boug...
  • Noah
  • Spotify Star
  • 253 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 253 Views
  • 1 replies
  • 0 likes

Superuser Contribution Phone bill payment got charged but premium not activated

hi I pay premium membership with my phone bill in indonesia and got charged 2 times but my premium membership not activated. I contacted my phone bill provider and they said I got 2 charged 2 times and payment is completed too. any solution? thanks

  • Newbie
  • hi I pay premium membership with my phone bill in indonesia and got charged 2 times but my premium membership not activated. I contacted my phone bill provider and they said I got 2 charged 2 times a...
  • SergioDavid
  • Roadie
  • 204 Views
  • 1 replies
  • 0 likes
  • 204 Views
  • 1 replies
  • 0 likes

Superuser Contribution Renovação de Assintura Familiar

PlanPremium FamiliarCountry Brazil My Question or Issue Meu plano premium familiar foi encerrado por problema no cartao de pagamento.Fiz uma nova ativação trocando a forma de pagamento, porém, nao ativou o premium familiar, ativou o premium comum. Te...

  • Newbie
  •   Plan Premium Familiar Country  Brazil   My Question or Issue  Meu plano premium familiar foi encerrado por problema no cartao de pagamento. Fiz uma nova ativação trocand...
  • SergioDavid
  • Roadie
  • 203 Views
  • 1 replies
  • 0 likes
  • 203 Views
  • 1 replies
  • 0 likes

Superuser Contribution Rogers Free Premium Subscription Period Ended

As the end of my Rogers (third party) provided free subscription to Spotify Premium was coming to an end, I wondered how the change would affect my account and downloads, etc. Just before the end of the period, I went to Spotify offline on my phone (...

  • Music Fan
  •   As the end of my Rogers (third party) provided free subscription to Spotify Premium was coming to an end, I wondered how the change would affect my account and downloads, etc.     ...
  • SergioDavid
  • Roadie
  • 357 Views
  • 1 replies
  • 0 likes
  • 357 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cobrança indevida de R$10,00 após troca de cartão

Olá,mudei o cartão de crédito no último sábado (07/7/2018) e foi cobrado R$10,00. Já vi outras pessoas com o mesmo problema. Falaram que seria estornada, mas até agora continua lá para ser pago na fatura. Peço que resolvam isso logo.

  • Newbie
  • Olá, mudei o cartão de crédito no último sábado (07/7/2018) e foi cobrado R$10,00. Já vi outras pessoas com o mesmo problema. Falaram que seria estornada, mas até agora continua lá para ser pago na ...
  • SergioDavid
  • Roadie
  • 233 Views
  • 1 replies
  • 0 likes
  • 233 Views
  • 1 replies
  • 0 likes

Charged twice

My Question or Issue I'm getting charged twice every month. Pretty sure two accounts are set up. Got a new phone and had to sign up again as Spotify kept saying I didn't have premium. Now getting charged twice every month. Please cancel one so I'm no...

  • Newbie
  •     My Question or Issue  I'm getting charged twice every month. Pretty sure two accounts are set up. Got a new phone and had to sign up again as Spotify kept saying I didn't have p...
  • Loxer
  • Community Legend
  • 230 Views
  • 1 replies
  • 0 likes
  • 230 Views
  • 1 replies
  • 0 likes

Revolut credit card doesn't work in Romania

Hello, I have a Revolut card, i'm from Romania, and i want to use it on Spotify, and i recive an message that i need to change my country to U.K. i i want to use this card. It is a big error, i alose use Deezer, UBER and another online services and m...

  • Casual Listener
  • Hello, I have a Revolut card, i'm from Romania, and i want to use it on Spotify, and i recive an message that i need to change my country to U.K. i i want to use this card. It is a big error, i alose...
  • CiprianPace
  • Casual Listener
  • 2470 Views
  • 7 replies
  • 4 likes
  • 2470 Views
  • 7 replies
  • 4 likes

Solved!! Charged, but premium not active

PlanShould be premiumCountry ItalyDeviceGalaxy s6Operating SystemAndroid My Question or Issue I have payed for the yearly subscription to premium but it's not active. I WAS charged The receipt IS present on the page on this website and on my bank app...

  • Casual Listener
  •   Plan Should be premium Country  Italy Device Galaxy s6 Operating System Android   My Question or Issue  I have payed for the yearly subscription to premium but it's n...
  • Gunsmok333
  • Casual Listener
  • 476 Views
  • 2 replies
  • 0 likes
  • 476 Views
  • 2 replies
  • 0 likes

Failed to charge my acc now I’m free

Hello,we have a Problem with our Family Acc Subscription:My Bank Account had no money on it. So they charged it and it fails. Two days later I send the money bymyself to the Spotify Bank Account data which tried to charge my bank account. Now we don’...

  • Newbie
  • Hello, we have a Problem with our Family Acc Subscription: My Bank Account had no money on it. So they charged it and it fails. Two days later I send the money bymyself to the Spotify Bank Account ...
  • TobiasYoung
  • Composer
  • 221 Views
  • 1 replies
  • 0 likes
  • 221 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution after getting spotify premium, music on my pc sounds bad,but on my smartphone music sounds better.

PlanPremiumCountry:Latvia DeviceLenovo flex 14-D windows10pro Build:1709 (Laptop)Nomu S20 android6.0.1 Why do my music sounds bad on my pc,but on my android really good?

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  • Music Fan
  •   Plan Premium Country:Latvia   Device Lenovo flex 14-D windows10pro Build:1709 (Laptop) Nomu S20 android6.0.1         Why do my music sounds bad on my...
  • Alfredo
  • Roadie
  • 2435 Views
  • 6 replies
  • 0 likes
  • 2435 Views
  • 6 replies
  • 0 likes

Payment

hello, I am trying to get a subscription started and every time I enter a card it says payment failed. I called the banks got that all sorted and everything is good. I have used a variety of different cards and still says payment failed. Has anyone e...

  • Newbie
  • hello, I am trying to get a subscription started and every time I enter a card it says payment failed. I called the banks got that all sorted and everything is good. I have used a variety of differen...
  • Noah
  • Spotify Star
  • 183 Views
  • 1 replies
  • 0 likes
  • 183 Views
  • 1 replies
  • 0 likes

Superuser Contribution Stuy HS discounts

Hi, I am a student attending Stuyvesant High School in New York City. We are a school around 4000 strong and although we love music, a large fraction of the student body comes from low income families. To make the service more accessible to them, cou...

  • Casual Listener
  • Hi, I am a student attending Stuyvesant High School in New York City. We are a school around 4000 strong and although we love music, a large fraction of the student body comes from low income familie...
  • Kevin-Z
  • Casual Listener
  • 306 Views
  • 2 replies
  • 0 likes
  • 306 Views
  • 2 replies
  • 0 likes