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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

131421 Views

69 replies

10 likes

Premium for Family
  • 131421 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

65036 Views

89 replies

4 likes

  • 65036 Views
  • 89 replies
  • 4 likes

Superuser Contribution Charged $9.99 with a Student Premium

My Question or Issue I have spotify student premium, and have had it for a while now. I was just charged $9.99 when I only pay $4.99. Why is that?

Newbie

  My Question or Issue  I have spotify student premium, and have had it for a while now. I was just charged $9.99 when I only pay $4.99. Why is that?  

Daisy

Spotify Legend

286 Views

1 replies

0 likes

  • 286 Views
  • 1 replies
  • 0 likes

Superuser Contribution 2 Payments Have Gone From My Bank Acount

I have just checked my bannk statement and it shows 2 payments going out to Spotify and i can't find any way of contacting someone to dispute this with, i also want to change the date this comes out of my account because it's the day before payday an...

Regular

I have just checked my bannk statement and it shows 2 payments going out to Spotify and i can't find any way of contacting someone to dispute this with, i also want to change the date this comes out ...

Daisy

Spotify Legend

369 Views

1 replies

0 likes

  • 369 Views
  • 1 replies
  • 0 likes

Superuser Contribution PAGAMENTO FOI REALIZADO MAS ASSINATURA NÃO FUNCIONA

Todos mês cai na fatura do cartão de crédito o valor mensal do Plano Familiar do Spotify, sendo assim, o valor do mês passado já foi pago e todos os usuários ficaram com o Spotify Free. Gostaria de uma solução urgente, a assinatura continua inativa h...

Newbie

Todos mês cai na fatura do cartão de crédito o valor mensal do Plano Familiar do Spotify, sendo assim, o valor do mês passado já foi pago e todos os usuários ficaram com o Spotify Free.  Gostar...

Guido

Spotify Legend

336 Views

1 replies

0 likes

  • 336 Views
  • 1 replies
  • 0 likes

Superuser Contribution I have been charged twice for a second time in a row

In july i was charged twice, so i thought that i wouldn't be charged again in august, but my surprise is that i also have been charged twice in august, so now i have paid two months in advance and i didn't wanted.I want to get a refound please. My Sp...

Newbie

In july i was charged twice, so i thought that i wouldn't be charged again in august, but my surprise is that i also have been charged twice in august, so now i have paid two months in advance and i ...

Daisy

Spotify Legend

547 Views

1 replies

0 likes

double
Double billed
Double Charge
Double Charged
Double payments
Payment
  • 547 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problema con el pago

Buenos dias, cuento con spotify universitario y para pagar compre una tarjeta d regalo de $100 pero no refleja el pago

Newbie

Buenos dias, cuento con spotify universitario y para pagar compre una tarjeta d regalo de $100 pero no refleja el pago

Daisy

Spotify Legend

345 Views

1 replies

0 likes

  • 345 Views
  • 1 replies
  • 0 likes

Premium/free account

PlanFree/PremiumCountry TurkeyDevice(iPhone 7 Plus, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI comfirmed(it says you exceed your account limit) for premium but my account stil...

Newbie

Plan Free/Premium Country  Turkey Device (iPhone 7 Plus, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Iss...

Billy-J

Spotify Star

1703 Views

1 replies

0 likes

  • 1703 Views
  • 1 replies
  • 0 likes

Spotify premium not working on iPhone

PlanStudent PremiumCountry USA DeviceiPhone XSOperating SystemiOS 12 Order id .....34109account soliloquent My account online shows that my premium is paid but my app won’t let me use paid features. I’m logging in the with same account online and on ...

Regular

Plan Student Premium Country  USA  Device iPhone XS Operating System iOS 12   Order id .....34109 account soliloquent   My account online shows that my premium is paid...

Billy-J

Spotify Star

1214 Views

3 replies

0 likes

Premium
Student premium help
  • 1214 Views
  • 3 replies
  • 0 likes

Superuser Contribution Probleme mit Zahlung per Kreditkarte, welche vorher nicht auftauchten.

Wiederholt habe ich versucht, die Kosten für das Abonnement von Spotify Premium mit Prepaid-Kreditkarte zu bezahlen, jedoch erhalte ich andauernd folgende Fehlermeldung: Zahlung fehlgeschlagen. Versuch es noch einmal oder wähle eine andere Zahlungsme...

Newbie

Wiederholt habe ich versucht, die Kosten für das Abonnement von Spotify Premium mit Prepaid-Kreditkarte zu bezahlen, jedoch erhalte ich andauernd folgende Fehlermeldung:   Zahlung fehlgeschlag...

guest7777

Regular

8320 Views

5 replies

0 likes

  • 8320 Views
  • 5 replies
  • 0 likes

Superuser Contribution Promoción en facebook de 1 año por 199

PlanFree/PremiumCountry MexicoDeviceHuawei GR3Operating SystemAndroid My Question or IssueHice el pago y me salió la página del recibo y luego las olaylisp del premium pero cuando descargue la app y entre con mi cuenta no había premium ni ningún pago

Casual Listener

Plan Free/Premium Country  Mexico Device Huawei GR3 Operating System Android   My Question or Issue Hice el pago y me salió la página del recibo y luego las olaylisp del premium ...

Daisy

Spotify Legend

19699 Views

5 replies

0 likes

  • 19699 Views
  • 5 replies
  • 0 likes

I cant sign up for the premium trial

PlanFreeCountry USDeviceToshiba LaptopOperating SystemWindows 10 My Question or Issue Im trying to sign up for the 30 day free trail for premuim. Everytime i enter my information and try to start it an error message pops up saying that the payment fa...

Visitor

Plan Free Country  US Device Toshiba Laptop Operating System Windows 10   My Question or Issue  Im trying to sign up for the 30 day free trail for premuim. Everytime i enter ...

Billy-J

Spotify Star

295 Views

1 replies

0 likes

  • 295 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cadeaubon

IK heb dindsdag een cadeaubon aangekocht maar die wil niet activeren ik heb wel een mail gekregen dat de betaling vlot verlopen is en dat het geactiveerd is

Newbie

IK heb dindsdag een cadeaubon aangekocht maar die wil niet activeren ik heb wel een mail gekregen dat de betaling vlot verlopen is en dat het geactiveerd is  

Daisy

Spotify Legend

416 Views

1 replies

0 likes

  • 416 Views
  • 1 replies
  • 0 likes

Superuser Contribution Account is overgegaan naar free

Ik heb via xs4all een spotify account gekregen. Ik heb de stappen uitgevoerd om mijn bestaande premium account om te zetten naar die van xs4all, maar nu is deze overgegaan naar free. Wat is er verkeerd gegaan en hoe krijg ik weer toegang tot premium ...

Newbie

Ik heb via xs4all een spotify account gekregen. Ik heb de stappen uitgevoerd om mijn bestaande premium account om te zetten naar die van xs4all, maar nu is deze overgegaan naar free. Wat is er verkee...

Daisy

Spotify Legend

322 Views

1 replies

0 likes

  • 322 Views
  • 1 replies
  • 0 likes

Superuser Contribution i receive an email invite but keep getting cannot verify addess , i have entered the same address.

PlanPremium for familyCountry SingaporeDeviceIphone 7Operating System(iOS 10 My Question or Issue

Newbie

Plan Premium for family Country  Singapore Device Iphone 7 Operating System (iOS 10   My Question or Issue  

Peter

Spotify Legend

393 Views

1 replies

0 likes

  • 393 Views
  • 1 replies
  • 0 likes

Superuser Contribution No puedo obtener cuenta premium

Hola spotify ya me hicieron el debito de mi tarjeta para acceder a premium por 0.99 por tres meses pero no puedo utilizar aun me sale spoty free necesito ayuda????

Newbie

Hola spotify ya me hicieron el debito de mi tarjeta para acceder a premium por 0.99 por tres meses pero no puedo utilizar aun me sale spoty free necesito ayuda????

Daisy

Spotify Legend

275 Views

1 replies

0 likes

  • 275 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't subscribe to premium

Hey so I had Spotify premium for a year in the UK, and I moved to Hong Kong recently - will be staying over here for half a year or so. My family plan with my friends in the UK was canceled but I would like to start my own over here. I tried to pay w...

Newbie

Hey so I had Spotify premium for a year in the UK, and I moved to Hong Kong recently - will be staying over here for half a year or so.   My family plan with my friends in the UK was canceled ...

Peter

Spotify Legend

422 Views

1 replies

0 likes

  • 422 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment

My Question or Issue Hi there,I have been onto my account as it the monthly rate came out of my account yesterday. Upon signing in it had said I wasnt on the spotify premium plan which I was confused about. I the signed up as a student as I am a stud...

Visitor

   My Question or Issue  Hi there, I have been onto my account as it the monthly rate came out of my account yesterday. Upon signing in it had said I wasnt on the spotify premium pl...

Peter

Spotify Legend

306 Views

1 replies

0 likes

  • 306 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium Family

PlanFree/PremiumPremiumCountry GermanyDeviceOperating System My Question or Issue I Subscried to Spotify with Klarna, i received the payment but forgot to pay i got an email saying i had time until october 21 to pay however spotify was paused before ...

Newbie

Plan Free/Premium Premium Country  Germany Device Operating System   My Question or Issue   I Subscried to Spotify with Klarna, i received the payment but forgot to pay i got...

Peter

Spotify Legend

307 Views

1 replies

0 likes

  • 307 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't reconnect myself to Spotify Family

I've signed up and invited by my friends to join his Spotify premium. However, i was log out from the profile and I couldn't seem to join back into the subcriptions even he tried inviting me twice. Can someone help? I've no idea what's wrong. Thank y...

Casual Listener

  I've signed up and invited by my friends to join his Spotify premium. However, i was log out from the profile and I couldn't seem to join back into the subcriptions even he tried inviting me ...

Peter

Spotify Legend

526 Views

4 replies

0 likes

  • 526 Views
  • 4 replies
  • 0 likes

Superuser Contribution Efetuei o pagamento via boleto bancário, e minha conta premium não foi liberada

Pagamento ia boleto bancario foi efetuado dia 30/10, até o prezado momento minha assinatura premium não foi liberada! Já segui todos os passos que o site disponibiliza para auxilio, nada mudou! Por favor, liberem

Newbie

  Pagamento ia boleto bancario foi efetuado dia 30/10, até o prezado momento minha assinatura premium não foi liberada!   Já segui todos os passos que o site disponibiliza para auxilio, ...

Peter

Spotify Legend

310 Views

1 replies

1 likes

  • 310 Views
  • 1 replies
  • 1 likes

Superuser Contribution Me cobran doble cada mes pago vía Banorte!

Plan Premium familiarCountry: MéxicoLLevo varios meses en que me cobran dos veces el servicio, con diferencia de 2 minutos... no es por dar clics de mas, ni siquiera entro a la aplicacion para pagar... se supone que es automatico. Parece que es muy c...

Visitor

  Plan Premium familiar Country: México LLevo varios meses en que me cobran dos veces el servicio, con diferencia de 2 minutos... no es por dar clics de mas, ni siquiera entro a la aplicacion...

Peter

Spotify Legend

365 Views

1 replies

0 likes

  • 365 Views
  • 1 replies
  • 0 likes