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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • Jeremy
  • Spotify
  • 55147 Views
  • 23 replies
  • 4 likes
  • 55147 Views
  • 23 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 33673 Views
  • 19 replies
  • 2 likes
  • 33673 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Wonderboy1
  • Newbie
  • 23036 Views
  • 10 replies
  • 1 likes
  • 23036 Views
  • 10 replies
  • 1 likes

3 Student Premium Charges in One Day

I had issues getting my student acount issued and entered my card number 3 times this morning. This has resulted in 3 charges of $4.99 on my card (does not say pending). Will the 2 extra charges be automatically reversed?

  • Newbie
  • I had issues getting my student acount issued and entered my card number 3 times this morning. This has resulted in 3 charges of $4.99 on my card (does not say pending). Will the 2 extra charges be a...
  • Luke
  • Spotify Star
  • 124 Views
  • 1 replies
  • 0 likes
  • 124 Views
  • 1 replies
  • 0 likes

Changement carte paiement

Bonjour,Je souhaite changer de carte de paiement car un paiement n'est pas passer, mais lorsque j'essaye de mettre a jour le mode paiement je suis redirige sur la meme page en me disant que le paiement n'est pas passe et qu'il faut mettre a jour le m...

  • Newbie
  • Bonjour, Je souhaite changer de carte de paiement car un paiement n'est pas passer, mais lorsque j'essaye de mettre a jour le mode paiement je suis redirige sur la meme page en me disant que le paie...
  • 169 Views
  • 0 replies
  • 1 likes
  • 169 Views
  • 0 replies
  • 1 likes

Carte cadeaux code non valide

bonjour, j'ai acheter un carte cadeau dans le magasin carrefour market.Quand je mais le code pour activer mon compte il me dis que le code est pas valide. Je fais quoi ?

  • Newbie
  • bonjour,   j'ai acheter un carte cadeau dans le magasin carrefour market. Quand je mais le code pour activer mon compte il me dis que le code est pas valide.   Je fais quoi ? 
  • 382
  • Newbie
  • 325 Views
  • 1 replies
  • 0 likes
  • 325 Views
  • 1 replies
  • 0 likes

Superuser Contribution After setting up tryout or premium with payment I get back on the same page I started

Dear Community, I tried several times to set up a Spotify premium account. After i fill out the forms and click on upgrade to Premium I get back to the page I started with, where it says get Premium and Try out. It's a loop. Even when I have a look o...

  • Visitor
  • Dear Community,   I tried several times to set up a Spotify premium account. After i fill out the forms and click on upgrade to Premium I get back to the page I started with, where it says get...
  • user-removed
  • Not applicable
  • 136 Views
  • 2 replies
  • 0 likes
  • 136 Views
  • 2 replies
  • 0 likes

Payment method (Globe) disappeared - Philippines

Hi,please bring back payment method trough Mobile (Globe/Smart) , as you can see from screenshot is disappeared Country: Philippines I think you will lose a lot of customers if you don't bring back (including me) Thanks

  • Casual Listener
  • Hi, please bring back payment method trough Mobile (Globe/Smart) , as you can see from screenshot is disappeared   Country: Philippines   I think you will lose a lot of customers if yo...
  • Steve199027
  • Casual Listener
  • 196 Views
  • 1 replies
  • 0 likes
  • 196 Views
  • 1 replies
  • 0 likes

Premium

Charged my card and now I'm negative in my account. I wanted to cancel. How can spotify refund me

  • Newbie
  • Charged my card and now I'm negative in my account. I wanted to cancel. How can spotify refund me
  • Maxim
  • Spotify Star
  • 359 Views
  • 1 replies
  • 0 likes
  • 359 Views
  • 1 replies
  • 0 likes

Trying to update Debit Card info.

I've recently changed debit cards and need to update my info. I went to the website to try and do this. It offers an options to "update your payment details." Or under my old debit card info. there's the option to "Update." However, when I click on e...

  • Newbie
  • I've recently changed debit cards and need to update my info. I went to the website to try and do this. It offers an options to "update your payment details." Or under my old debit card info. there's...
  • Maxim
  • Spotify Star
  • 415 Views
  • 1 replies
  • 0 likes
  • details
    Payment
    Update
  • 415 Views
  • 1 replies
  • 0 likes

Cannot update payment details as screen just refreshes.

My payment has failed as my bank changed my card, however I cannot change the card details. (See attached screenshot). I click "update", or "update your payment details", and it just refreshes the screen, I cannot change subscription or cancel as it ...

  • Casual Listener
  • My payment has failed as my bank changed my card, however I cannot change the card details. (See attached screenshot). I click "update", or "update your payment details", and it just refreshes the sc...
  • Maxim
  • Spotify Star
  • 273 Views
  • 3 replies
  • 0 likes
  • 273 Views
  • 3 replies
  • 0 likes

why there's no debit payment for the student premium??

is there any way you can change the payment method to the debit for the student premium pack?

  • Visitor
  • is there any way you can change the payment method to the debit for the student premium pack?
  • user-removed
  • Not applicable
  • 125 Views
  • 1 replies
  • 0 likes
  • 125 Views
  • 1 replies
  • 0 likes

Charging me twice

Spotify has been charging me twice each month how do I fix it

  • Newbie
  • Spotify has been charging me twice each month how do I fix it
  • user-removed
  • Not applicable
  • 107 Views
  • 1 replies
  • 0 likes
  • 107 Views
  • 1 replies
  • 0 likes

Superuser Contribution ERROR IN CHANGING COUNTRY

Hi! I follow the guide to change the country of my profile. I'm a student in Italy and I have a student abonament but now I'm not living in Italy. I need to change my country and I have an English credit card. As the online guide indicates, I change ...

  • Newbie
  • Hi! I follow the guide to change the country of my profile. I'm a student in Italy and I have a student abonament but now I'm not living in Italy. I need to change my country and I have an English cr...
  • Alfredo
  • Roadie
  • 109 Views
  • 1 replies
  • 0 likes
  • 109 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hulu works but Spotify doesn’t (student discount)

Hey, I’m having issues with my Spotify account in where I can log into Hulu and it’s alright. It says I’m connected with Spotify but everytime I get on Spotify, it says I need to pay for my premium service, however, for Hulu I don’t. It all works wel...

  • Newbie
  • Hey, I’m having issues with my Spotify account in where I can log into Hulu and it’s alright. It says I’m connected with Spotify but everytime I get on Spotify, it says I need to pay for my premium s...
  • Alfredo
  • Roadie
  • 111 Views
  • 1 replies
  • 0 likes
  • 111 Views
  • 1 replies
  • 0 likes

Superuser Contribution REOVE ALL DEVICE CONNECTED TO MY SPOTIFY ACCOUNT

Please help. When i try to download offline music on my new device. The message always show to turn on usinh cellular, but the download using cellular already open. I think. The reason is that i already connect my account to three device. I try to re...

  • Newbie
  • Please help. When i try to download offline music on my new device. The message always show to turn on usinh cellular, but the download using cellular already open. I think. The reason is that i alre...
  • Alfredo
  • Roadie
  • 156 Views
  • 1 replies
  • 0 likes
  • 156 Views
  • 1 replies
  • 0 likes

Superuser Contribution Charged more than once

Hello! I have been trying to upgrade my free account to a student account. However, the system had problems in verifying my student status therefore I tried more than one time. Now my account is still free which means I didn't get the upgrade ( I alr...

  • Newbie
  • Hello! I have been trying to upgrade my free account to a student account. However, the system had problems in verifying my student status therefore I tried more than one time.  Now my account ...
  • Alfredo
  • Roadie
  • 135 Views
  • 1 replies
  • 0 likes
  • 135 Views
  • 1 replies
  • 0 likes

Superuser Contribution Change from subscription via associated tele company to private account

Hi, My current subscription to Spotify Premium is linked to my contract to a tele company in the Netherlands. I am going to cancel my contract with them from the 1st of April, but would love to keep my subscription to Spotify Premium, so I have to ch...

  • Newbie
  • Hi,    My current subscription to Spotify Premium is linked to my contract to a tele company in the Netherlands. I am going to cancel my contract with them from the 1st of April, but woul...
  • Alfredo
  • Roadie
  • 223 Views
  • 1 replies
  • 0 likes
  • 223 Views
  • 1 replies
  • 0 likes

Superuser Contribution Country payment issues

Guess I have to write this here as your customer service is non-existant and I have no idea how else to contact you. I moved to another country and I don't have my credit card from my old country anymore. Spotify asks me to update my payment informat...

  • Newbie
  • Guess I have to write this here as your customer service is non-existant and I have no idea how else to contact you.   I moved to another country and I don't have my credit card from my old co...
  • Alfredo
  • Roadie
  • 133 Views
  • 1 replies
  • 0 likes
  • 133 Views
  • 1 replies
  • 0 likes

How to use PayPal as payment method without a credit card

Hi everyone, I have always used my PayPal, that is connected to a bank account, to pay for my Spotify subscription and all of the sudden, I have to give a credit card information to make a payment. The issue is, I don't have a credit card. Is it stil...

  • Casual Listener
  • Hi everyone,    I have always used my PayPal, that is connected to a bank account, to pay for my Spotify subscription and all of the sudden, I have to give a credit card information to ma...
  • emmanuel05
  • Regular
  • 201 Views
  • 3 replies
  • 0 likes
  • 201 Views
  • 3 replies
  • 0 likes

Problema al pagar con PayPal

Que tal. Al seleccionar PayPal como metodo de pago, me manda al menu de "Haz clic en el botón de abajo para iniciar sesión y pagar con tu cuenta de PayPal." le doy al boton de continuar y me manda al menu de PayPal para concretar el pago le doy a don...

  • Newbie
  • Que tal. Al seleccionar PayPal como metodo de pago, me manda al menu de " Haz clic en el botón de abajo para iniciar sesión y pagar con tu cuenta de PayPal." le doy al boton de continuar  y me m...
  • Kaixer
  • Newbie
  • 186 Views
  • 1 replies
  • 0 likes
  • 186 Views
  • 1 replies
  • 0 likes

Re: Cannot update payment details as screen just refreshes.

I’m having the same problem. It’s premium (not “unlimited” like the rep said lol). It’s simply just trying to update the payment option after clicking ‘subscription’ like the directions say,, but it’s just refreshes/loops back to the same screen. I m...

  • Newbie
  • I’m having the same problem. It’s premium (not “unlimited” like the rep said lol). It’s simply just trying to update the payment option after clicking ‘subscription’ like the directions say,, but it’...
  • frosty1977
  • Casual Listener
  • 143 Views
  • 1 replies
  • 1 likes
  • 143 Views
  • 1 replies
  • 1 likes

Superuser Contribution Premium para Universitarios

Buenos dias, acabe de activar el plan Premiun para Universitarios, se realizo el descuento pertinente de la tarjeta, pero no se activo, ni tampoco me llego un correo para confirmacion o algo.Ayuda! Gracias de antemano.

  • Newbie
  • Buenos dias, acabe de activar el plan Premiun para Universitarios, se realizo el descuento pertinente de la tarjeta, pero no se activo, ni tampoco me llego un correo para confirmacion o algo. Ayuda!...
  • MaríaCamila
  • Roadie
  • 135 Views
  • 1 replies
  • 0 likes
  • 135 Views
  • 1 replies
  • 0 likes