Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Casual Listener
- 123351 Views
- 81 replies
- 10 likes
- 123351 Views
- 81 replies
- 10 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Visitor
- 14732 Views
- 27 replies
- 2 likes
- 14732 Views
- 27 replies
- 2 likes
Superuser Contribution Re: Post of the Week - Already charged but my premium still gone?
I'm just hijacking this random thread because it's impossible to find a way to post anything in the "Community" forums anymore.Everything is one way. Nobody can post their issues. Well guess what, it's zero-way, because nobody reads your top answers ...
- I'm just hijacking this random thread because it's impossible to find a way to post anything in the "Community" forums anymore. Everything is one way. Nobody can post their issues. Well guess what...
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- Spotify Legend
- 2808 Views
- 1 replies
- 0 likes
- 2808 Views
- 1 replies
- 0 likes
Superuser Contribution Can't Access Hulu
Hello! I updated my account to the Spotify Premium for Students so that I could watch Hulu, however whenever I clock on the link in my account page that says "Start Watching", it takes me to a hulu page and asks me to start a subscription for Hulu. I...
- Hello! I updated my account to the Spotify Premium for Students so that I could watch Hulu, however whenever I clock on the link in my account page that says "Start Watching", it takes ...
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- Spotify Legend
- 1066 Views
- 1 replies
- 3 likes
- 1066 Views
- 1 replies
- 3 likes
Superuser Contribution Help, no Premium but payed for it
My Question or IssueI have paid for Premium account in July but I can not listen to it And when I log in to my account it says I don't have Premium. Also I get a notice from my bank saying Spotify is inning the monthly fee of 9,99 euro.I can't subscr...
- My Question or Issue I have paid for Premium account in July but I can not listen to it And when I log in to my account it says I don't have Premium. Also I get a notice from m...
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- Spotify Legend
- 295 Views
- 2 replies
- 0 likes
- 295 Views
- 2 replies
- 0 likes
Superuser Contribution My premium account was cancelled suddenly
I've been a paying premium member for years. Yesterday I was listening to music and the app suddenly shut down. When I reopened it the display was different. At first, I thought about a newer version. No after long, I realized the account was turned ...
- I've been a paying premium member for years. Yesterday I was listening to music and the app suddenly shut down. When I reopened it the display was different. At first, I thought about a newer ve...
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- Spotify Legend
- 374 Views
- 1 replies
- 1 likes
- 374 Views
- 1 replies
- 1 likes
Unable to unsubscribe - Oops! Something went wrong, please try again.
PlanPremiumCountryEEDeviceFirefoxOperating SystemmacOs My Question or Issue title. Whenever I go Manage Plan -> Change or Cancel (why is there this annoying middle step anyway??) -> Cancel PremiumI get sent back to my account page with the messageOop...
- Plan Premium Country EE Device Firefox Operating System macOs My Question or Issue title. Whenever I go Manage Plan -> Change or Cancel (why is there this annoying middle st...
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- Spotify Star
- 699 Views
- 1 replies
- 1 likes
- 699 Views
- 1 replies
- 1 likes
Superuser Contribution New Zealand spotify 3 months discount
Hi there Spotify.can i please know when will be the next 3 months discount coming up? would love to go back to premium, but not on the monthly pricethanksJacky None of the below information is required. However, the more you provide the easier it wil...
- Hi there Spotify. can i please know when will be the next 3 months discount coming up? would love to go back to premium, but not on the monthly price thanks Jacky None of the belo...
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- Spotify Legend
- 2021 Views
- 1 replies
- 0 likes
- 2021 Views
- 1 replies
- 0 likes
I can't pay my subscription with any credit card
PlanPremiumCountry MexicoDeviceMacbook ProOperating SystemiOS 10 My Question or IssueI´m a premium subscription user but I had some problems with my CC, I changed the CC to renovate my subscription but always appears a message telling "There is an er...
- Plan Premium Country Mexico Device Macbook Pro Operating System iOS 10 My Question or Issue I´m a premium subscription user but I had some problems with my CC, I changed the CC...
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- Spotify Star
- 1418 Views
- 7 replies
- 0 likes
- 1418 Views
- 7 replies
- 0 likes
30 Days Offline and Family Plan
I understand that all downloaded music will disappear if a regular Premium account device is kept offline for over 30 days. Will this also affect a family plan if at least one member of the plan is active?
- I understand that all downloaded music will disappear if a regular Premium account device is kept offline for over 30 days. Will this also affect a family plan if at least one member of the plan is a...
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- Spotify Star
- 293 Views
- 1 replies
- 0 likes
- 293 Views
- 1 replies
- 0 likes
Spotify Premium Vietnam: German Creditcard
Hello there, I live in Vietnam and I'd like to purchase Spotify Premium. However I only have a Creditcard issued in Germany. If I change payment methods to Germany I have to pay 9,99 EUR which I'm definetely not willing to since I live and work in Vi...
- Hello there, I live in Vietnam and I'd like to purchase Spotify Premium. However I only have a Creditcard issued in Germany. If I change payment methods to Germany I have to pay 9,99 EUR whi...
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- Spotify Star
- 392 Views
- 1 replies
- 0 likes
- 392 Views
- 1 replies
- 0 likes
Will I be charged twice?
I started a free trial using a Paypal payment method.Nothing has been charged to the Paypal yet apart from the 1 cent verification thing.I changed my payment method to a card today because that is what I prefer.I assume that the reoccuring payment wi...
- I started a free trial using a Paypal payment method. Nothing has been charged to the Paypal yet apart from the 1 cent verification thing. I changed my payment method to a card today because that i...
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- Spotify Star
- 247 Views
- 1 replies
- 0 likes
- 247 Views
- 1 replies
- 0 likes
Multiple $30 gift cards
My Question or Issue I just received 4 $30 pre purchased cards and redeemed them. They are good for 3 months each. When 1 (3mth) card is used up will the other automatically replace it ?
- My Question or Issue I just received 4 $30 pre purchased cards and redeemed them. They are good for 3 months each. When 1 (3mth) card is used up will the other automatical...
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- Community Legend
- 266 Views
- 1 replies
- 0 likes
- 266 Views
- 1 replies
- 0 likes
Solved!! How do I access Hulu?
I have a premium account with Hulu but have no idea how to connect the sub to Hulu. When I go to Hulu I have no way to connect the accounts. And there doesn’t seem to be a way here at Spotify either. The fact that there is no way to contact support s...
- I have a premium account with Hulu but have no idea how to connect the sub to Hulu. When I go to Hulu I have no way to connect the accounts. And there doesn’t seem to be a way here at Spotify e...
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- Casual Listener
- 620935 Views
- 4 replies
- 5 likes
- 620935 Views
- 4 replies
- 5 likes
Can't access my premium account to cancel
My Question or Issue I had a premium account linked to my facebook. So i went ahead and deleted my facebook and from there lost the ability to access my spotify account. Not that big of a deal the Spotify support just told me to make a new one, howev...
- My Question or Issue I had a premium account linked to my facebook. So i went ahead and deleted my facebook and from there lost the ability to access my spotify account.&...
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- Spotify Star
- 332 Views
- 1 replies
- 1 likes
- 332 Views
- 1 replies
- 1 likes
I want to cancel my automatically payments for premium
PlanPremiumCountryBulgaria DeviceXiomi Redmi 5Operating SystemAndroid Oreo My Question or Issue I want to cancel my automatically payments, because i didnt read for plan when every month that I will pay without my agree
- Plan Premium Country Bulgaria Device Xiomi Redmi 5 Operating System Android Oreo My Question or Issue I want to cancel my automatically payments, because i didnt read for...
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- Spotify Star
- 331 Views
- 1 replies
- 1 likes
- 331 Views
- 1 replies
- 1 likes
Downloaded music is missing
PlanPremiumCountry PhilippinesDeviceSamsung Galaxy S9 plusOperating SystemAndroid Oreo My Question or Issue Why is it that everytime my premium subscription expires and after I renew it, all my downloaded music are unplayable unless I redownload it a...
- Plan Premium Country Philippines Device Samsung Galaxy S9 plus Operating System Android Oreo My Question or Issue Why is it that everytime my premium subscri...
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- Community Legend
- 212 Views
- 1 replies
- 0 likes
- 212 Views
- 1 replies
- 0 likes
prepaid yearly subscription to family account
PlanFree/PremiumCountry My Question or Issue I have prepaid for a year subscription for $99 which gave me 2 months for free. My year isnt up yet and I would like to switch to a family account. I am wondering if I still get my 2 months for free or whe...
- Plan Free/Premium Country My Question or Issue I have prepaid for a year subscription for $99 which gave me 2 months for free. My year isnt up yet and I would like to switch to a f...
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- Spotify Star
- 1688 Views
- 5 replies
- 0 likes
- 1688 Views
- 5 replies
- 0 likes
Solved!! Spotify premium
PlanPremiumCountry LithuaniaDeviceSamsungOperating SystemWindows 10 My Question or Issue So I log into my bank account and I see that I just automatically lose 6.99eur I didnt even want Premium it just bought for it self I want my money back >_<
- Plan Premium Country Lithuania Device Samsung Operating System Windows 10 My Question or Issue So I log into my bank account and I see that I just automatically lose...
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- Spotify Star
- 393 Views
- 1 replies
- 0 likes
- 393 Views
- 1 replies
- 0 likes
I’ve paid for my Premium membership but I’m on Free version
Hello. I’ve been a Spotify Premium user for over 10 months. This month, on September 4th, 2018 I got a receipt verification mail from Spotify saying that my payment has been accepted. I pay from an online credit card and I can also see that my Premiu...
- Hello. I’ve been a Spotify Premium user for over 10 months. This month, on September 4th, 2018 I got a receipt verification mail from Spotify saying that my payment has been accepted. I pay from an o...
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- Spotify Star
- 572 Views
- 1 replies
- 0 likes
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Premium doesn't work anymorePremium payment problemPremium problem with paypremium subscription
- 572 Views
- 1 replies
- 0 likes
Charged but im on free not premium
My Question or Issue I wasnunder the impression that i acancelled my susbscriptionof premium about a year ago.but upon seeing my recent bank stayement , it says i am still being charged. I recall that when i unsubbed i looked and it said i was not on...
- My Question or Issue I wasnunder the impression that i acancelled my susbscriptionof premium about a year ago.but upon seeing my recent bank stayement , it says i am still bein...
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- Spotify Star
- 250 Views
- 1 replies
- 0 likes
- 250 Views
- 1 replies
- 0 likes
Can't update my payment subscription on Spotify using prepaid mastercard
Hi, I am trying to change my VISA payment details to my prepaid Mastercard for the monthly subscription. However, it is causing an error and won't allow me to save the details. My question is does the money in the prepaid MC has to be there before th...
- Hi, I am trying to change my VISA payment details to my prepaid Mastercard for the monthly subscription. However, it is causing an error and won't allow me to save the details. My question is does th...
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- Spotify Star
- 330 Views
- 3 replies
- 0 likes
- 330 Views
- 3 replies
- 0 likes