Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Forum Posts

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

  • Visitor
  • 31cbjsu37dejcx2thbty
  • Visitor
  • 183369 Views
  • 116 replies
  • 12 likes
  • 183369 Views
  • 116 replies
  • 12 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • TiBlack
  • Newbie
  • 20812 Views
  • 28 replies
  • 4 likes
  • 20812 Views
  • 28 replies
  • 4 likes

60 day trial renege

PlanFree/PremiumCountry Device(16)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I was offered a 60 day free trial, I needed to log in to get it, didnt know my password so I had to reset it, once reset bam no 60 day tria...

  • Casual Listener
  • Plan Free/Premium Country   Device (16) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  I was offered a 60 day free trial, I needed to l...
  • Billy-J
  • Spotify Star
  • 292 Views
  • 3 replies
  • 0 likes
  • 292 Views
  • 3 replies
  • 0 likes

Superuser Contribution Question

PlanFree/PremiumCountry Chile Device(samsung galaxy j7)Operating System(Android) My Question or Issue: Why is it so difficult for me to ask a question and get it properly answered? The only one who can answer my question would be someone who actually...

  • Casual Listener
  • Plan Free/Premium Country Chile   Device (samsung galaxy j7) Operating System (Android)   My Question or Issue:  Why is it so difficult for me to ask a question and get it pro...
  • Katerina
  • Spotify Legend
  • 191 Views
  • 1 replies
  • 0 likes
  • 191 Views
  • 1 replies
  • 0 likes

Superuser Contribution Paid for Premium- does not work

Hi- I purchased a premium account and it is only showing as Free. I was granted a few free months but I did pre-pay the entire 12 month year and now I am not getting it. I bought the year subscription in June and my three free months just ended, so m...

  • Newbie
  • Hi- I purchased a premium account and it is only showing as Free. I was granted a few free months but I did pre-pay the entire 12 month year and now I am not getting it. I bought the year subscriptio...
  • Katerina
  • Spotify Legend
  • 322 Views
  • 1 replies
  • 0 likes
  • 322 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't access Hulu with student premium

Hi,I started my new premium student deal today which is meant to come with access to Hulu, but when I try to access Hulu (which I could only do by researching in these forums to find a link as my profile doesn't have a link) it says it can't vertify ...

  • Newbie
  • Hi, I started my new premium student deal today which is meant to come with access to Hulu, but when I try to access Hulu (which I could only do by researching in these forums to find a link as my p...
  • Guido
  • Spotify Legend
  • 292 Views
  • 1 replies
  • 0 likes
  • 292 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't access Hulu under student account

Hi, I have a student plan but can't access shows on hulu. I activated it several months ago and it worked great. Now, when i log into hulu, it asks me to choose a plan. I spoke with a rep from Hulu, and they had me remove access to hulu within spotif...

  • Newbie
  •   Hi,   I have a student plan but can't access shows on hulu. I activated it several months ago and it worked great. Now, when i log into hulu, it asks me to choose a plan. I spoke ...
  • Guido
  • Spotify Legend
  • 297 Views
  • 1 replies
  • 0 likes
  • 297 Views
  • 1 replies
  • 0 likes

Superuser Contribution Zahlungsmethode

Hey Leute ich hatte ausgewählt, dass ich per Handy mein Abbo bezahle. Jedoch steht da was mit Kreditkarte. -> "Spotify reserviert zur Bestätigung einen bestimmten Betrag auf Deiner Kreditkarte. Bitte beachte, dass dies lediglich eine Reservierung und...

  • Newbie
  • Hey Leute ich hatte ausgewählt, dass ich per Handy mein Abbo bezahle. Jedoch steht da was mit Kreditkarte. -> "Spotify reserviert zur Bestätigung einen bestimmten Betrag auf Deiner Kreditkarte. Bi...
  • Peter
  • Spotify Legend
  • 392 Views
  • 1 replies
  • 0 likes
  • 392 Views
  • 1 replies
  • 0 likes

Superuser Contribution Método de pago

PlanPrimaPaísColombia Estoy en Colombia, quiero obtener un familiar superior, quiero realizar el pago con mi tarjeta de débito. pero no he podido, que al momento de intentar pagar, solo me aparece el medio de pago con tarjeta credito.

  • Casual Listener
  • Plan Prima País Colombia   Estoy en Colombia, quiero obtener un familiar superior, quiero realizar el pago con mi tarjeta de débito.  pero no he podido, que al momento de intentar paga...
  • Jemi
  • Spotify Legend
  • 505 Views
  • 3 replies
  • 0 likes
  • 505 Views
  • 3 replies
  • 0 likes

Extra payment taken

PlanPremiumCountry UkDeviceiPhone My Question or Issue We pay a monthly set price for a family account of £14.99. We have just another payment taken from our account for £3.99 and we can’t find out why?

  • Casual Listener
  • Plan Premium Country  Uk Device iPhone    My Question or Issue  We pay a monthly set price for a family account of £14.99. We have just another payment taken from our acco...
  • Billy-J
  • Spotify Star
  • 698 Views
  • 3 replies
  • 0 likes
  • 698 Views
  • 3 replies
  • 0 likes

Cannot claim free 60 day trial

PlanFree/PremiumCountry UK My Question or Issue I have just signed up for a 60 free trial but my account tells me I am on a 30 day free trial how do I get a 60 day free trail . I have registered to pay with Paypal which said payments wont be taken ti...

  • Newbie
  • Plan Free/Premium Country UK      My Question or Issue I have just signed up for a 60 free trial but my account tells me I am on a 30 day free trial how do I get a 60 day free tra...
  • Billy-J
  • Spotify Star
  • 203 Views
  • 1 replies
  • 0 likes
  • 203 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cancelling premium subscription doesn't work

I'm trying tot cancel my premium account before 6-01-2019 (want to keep using it until then).But the button that should go tohttps://www.spotify.com/nl/account/subscription/change/intent/?target=freedoesn't work. I keep returning tohttps://www.spotif...

  • Casual Listener
  • I'm trying tot cancel my premium account before 6-01-2019 (want to keep using it until then). But the button that should go to https://www.spotify.com/nl/account/subscription/change/intent/?target=...
  • Daisy
  • Spotify Legend
  • 411 Views
  • 3 replies
  • 0 likes
  • 411 Views
  • 3 replies
  • 0 likes

Superuser Contribution suscription not accepting credit card

PlanFree/PremiumCountry Argentina My Question or Issue I´m trying to create a suscription to a family plan, but won´t take my credit card. my account and credit card is on the same country, and tried several times, yesterday and today, and in a priva...

  • Newbie
  • Plan Free/Premium Country  Argentina   My Question or Issue  I´m trying to create a suscription to a family plan, but won´t take my credit card. my account and credit card is on ...
  • Daisy
  • Spotify Legend
  • 336 Views
  • 1 replies
  • 0 likes
  • 336 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Premium from Globe Postpaid

Hello, I have recently changed my plan from Globe Telecom. I included a Spotify Premium subscription in the plan, yet my Spotify account is still listed as Spotify Free. I have tried linking my Globe number to my Spotify account, but I can only get t...

  • Newbie
  • Hello, I have recently changed my plan from Globe Telecom. I included a Spotify Premium subscription in the plan, yet my Spotify account is still listed as Spotify Free. I have tried linking my Globe...
  • Guido
  • Spotify Legend
  • 2593 Views
  • 1 replies
  • 0 likes
  • 2593 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why RM 4 was debited from my account when i was on 30 days premium trial

PlanPremiumCountrymalaysia Deviceoppo f5Operating Systemandroid My Question or Issue Why RM 4 was debited from my account when i was on 30 days premium trial.Is there any explanation to that .Thank you

  • Newbie
  • Plan Premium Country malaysia   Device oppo f5 Operating System android   My Question or Issue  Why RM 4 was debited from my account when i was on 30 days premium trial.Is t...
  • Guido
  • Spotify Legend
  • 317 Views
  • 1 replies
  • 0 likes
  • RM 4 debit to spotify
  • 317 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why have i been charged 2 times in one month.

PlanPremiumCountry USADeviceiPhone 8Operating SystemiOS 10 My Question or Issue I have been charged 2 times in one month. I am a premium customer and have been for quite some time. My bank has notified me that Spotify has received payment 2 times Wit...

  • Newbie
  • Plan Premium Country  USA Device iPhone 8 Operating System iOS 10   My Question or Issue  I have been charged 2 times in one month. I am a premium customer and have been for ...
  • Daisy
  • Spotify Legend
  • 223 Views
  • 1 replies
  • 0 likes
  • 223 Views
  • 1 replies
  • 0 likes

Superuser Contribution Sky Q offer only logged me in as free trial not Premium

PlanFree/PremiumCountry EnglandDeviceSamsung Galaxy 9 edgeOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have set up an account and logged in using skyQ log in but have only been given normal free trial, not 6 months pr...

  • Newbie
  • Plan Free/Premium Country  England Device Samsung Galaxy 9 edge Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I have set up an account and l...
  • Guido
  • Spotify Legend
  • 858 Views
  • 1 replies
  • 0 likes
  • 858 Views
  • 1 replies
  • 0 likes

Changing Payment Plan

Plan: PremiumCountry: Republic of Ireland Device: iPhone 5 My Question or Issue:Hi, I recently signed up to a bundle phone deal with Vodafone, where I receive Spotify Premium for free as part of the deal. However, I already signed up to Spotify Premi...

  • Newbie
  • Plan: Premium Country: Republic of Ireland   Device: iPhone 5  My Question or Issue: Hi,  I recently signed up to a bundle phone deal with Vodafone, where I receiv...
  • Billy-J
  • Spotify Star
  • 270 Views
  • 1 replies
  • 0 likes
  • 270 Views
  • 1 replies
  • 0 likes

Canceling Subscription for Grand Pa

PlanPremiumCountryMalaysia DeviceSamsung Galaxy S9Operating SystemAndroid Oreo My Question or Issue My grandfather created 2 Spotify accounts, and one of them is subscribed to the premium plan. He wants to cancel the subscription but forgot to which ...

  • Newbie
  • Plan Premium Country Malaysia  Device Samsung Galaxy S9 Operating System Android Oreo   My Question or Issue  My grandfather created 2 Spotify accounts, and one of them ...
  • Keanu_C
  • Community Legend
  • 200 Views
  • 1 replies
  • 0 likes
  • 200 Views
  • 1 replies
  • 0 likes

Solved!! Payment problem

I did pay with another card once before. Then I canceled. But the former also gets money from the card I canceled.

  • Regular
  • I did pay with another card once before. Then I canceled. But the former also gets money from the card I canceled.
  • Jose_M
  • Spotify Star
  • 333 Views
  • 1 replies
  • 0 likes
  • 333 Views
  • 1 replies
  • 0 likes

Forgot Account details

Hello! I had the family package however I have signed out by mistake and now that I enter again my email and password (which i have already reset too many times) it appears that I have access only to the free account! I dont mind creating a new accou...

  • Newbie
  • Hello! I had the family package however I have signed out by mistake and now that I enter again my email and password (which i have already reset too many times) it appears that I have access only to...
  • Jose_M
  • Spotify Star
  • 223 Views
  • 1 replies
  • 0 likes
  • 223 Views
  • 1 replies
  • 0 likes

Student premium

PlanFreeCountryFinlandDeviceIphone, IpadOperating SystemIOS My Question or IssueSo I'm trying to get a student premium. I've used regular premium probably around 3 years ago when I was in the US but now I live in Finland as a student so was wondering...

  • Newbie
  • Plan Free Country Finland Device Iphone, Ipad Operating System IOS   My Question or Issue So I'm trying to get a student premium. I've used regular premium probably around 3 years ago ...
  • Jose_M
  • Spotify Star
  • 211 Views
  • 1 replies
  • 0 likes
  • 211 Views
  • 1 replies
  • 0 likes