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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Subscriptions

Ask here for help with Premium, payments and trials.

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Forum Posts

Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • OscarDC
  • Moderator
  • 72351 Views
  • 25 replies
  • 5 likes
  • 72351 Views
  • 25 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 41980 Views
  • 19 replies
  • 2 likes
  • 41980 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Eni
  • Moderator
  • 29952 Views
  • 16 replies
  • 3 likes
  • 29952 Views
  • 16 replies
  • 3 likes

Already a Hulu Subscriber

How do I take advantage of this Hulu partnership if I've been a subscriber on Hulu for years? How much does it cost? I don't need a trial membership, but I would love to bundle the cost of Spotify and Hulu.

  • Newbie
  • How do I take advantage of this Hulu partnership if I've been a subscriber on Hulu for years? How much does it cost? I don't need a trial membership, but I would love to bundle the cost of Spoti...
  • zerogpain
  • Casual Listener
  • 191 Views
  • 2 replies
  • 0 likes
  • 191 Views
  • 2 replies
  • 0 likes

Prélèvements abusifs

Bonjour, Je viens de remarquer que le prélèvement de 9,99€ mensuels de Spotify a continué alors que je ne bénéficiais plus de l'abonnement Premium. Sur le site Spotify, mes prélèvements sont censés avoir cessé sur la période d'aout 2016 à Janvier 201...

  • Casual Listener
  • Bonjour,  Je viens de remarquer que le prélèvement de 9,99€ mensuels de Spotify a continué alors que je ne bénéficiais plus de l'abonnement Premium. Sur le site Spotify, mes prélèvements son...
  • PasContentDuTou
  • Newbie
  • 994 Views
  • 6 replies
  • 0 likes
  • 994 Views
  • 6 replies
  • 0 likes

Pagamento confirmado, mais plano não liberado.

Realizei o pagamento do plano premium universitário, pagamento foi debitado no cartão, mais não aparece a adesão do plano pra mim.

  • Casual Listener
  • Realizei o pagamento do plano premium universitário, pagamento foi debitado no cartão, mais não aparece a adesão do plano pra mim.
  • Bittencourt
  • Spotify Star
  • 174 Views
  • 5 replies
  • 0 likes
  • 174 Views
  • 5 replies
  • 0 likes

Premium pago e nao recebi

Ontem a noite fiz o pagamento do meu spotify premium universitário, ja está debitado do meu cartão mas continua dizendo que nao está ativado o premium

  • Casual Listener
  • Ontem a noite fiz o pagamento do meu spotify premium universitário, ja está debitado do meu cartão mas continua dizendo que nao está ativado o premium
  • Bittencourt
  • Spotify Star
  • 150 Views
  • 1 replies
  • 0 likes
  • 150 Views
  • 1 replies
  • 0 likes

Superuser Contribution PAGAMENTO PAYPAL NON FUNZIONA

Ciao a tutti,Sono oramai giorni che provo a pagare l'abbonamento a premium via paypal ma, ogni volta che do la conferma, mi rigetta alla pagina iniziale di spotify.Ho avuto Premium per parecchi mesi e l'ho annullato per qualche tempo per poi pentirme...

  • Newbie
  • Ciao a tutti, Sono oramai giorni che provo a pagare l'abbonamento a premium via paypal ma, ogni volta che do la conferma, mi rigetta alla pagina iniziale di spotify. Ho avuto Premium per parecchi m...
  • SergioDavid
  • Roadie
  • 459 Views
  • 1 replies
  • 1 likes
  • 459 Views
  • 1 replies
  • 1 likes

Superuser Contribution Cambio de 3 meses Premium a Familia Spotify

Hola, lo que pasa es que compre una tarjeta de regalo de 3 meses de premium y por error al querer cambiar mi cuenta a una Familiar compre el paquete de $149.00 mi duda es ¿Qué pasará con los 3 meses que había comprado anteriormente? ¿Qué puedo hacer?

  • Newbie
  • Hola, lo que pasa es que compre una tarjeta de regalo de 3 meses de premium y por error al querer cambiar mi cuenta a una Familiar compre el paquete de $149.00 mi duda es ¿Qué pasará con los 3 meses ...
  • SergioDavid
  • Roadie
  • 127 Views
  • 1 replies
  • 0 likes
  • 127 Views
  • 1 replies
  • 0 likes

Superuser Contribution I pay but I could not get the premium

hi , I am from turkey , I pay for student premium but while i am paying that , I disconnected therefore I can not get the premium but in the other hand the system take my money . can someone help me ? merhabalar , öğrenci premium için ödeme yaparken ...

  • Newbie
  • hi , I am from turkey ,  I pay for student premium but while i am paying that , I  disconnected therefore I can not get the premium but in the other hand the system take my money . can some...
  • SergioDavid
  • Roadie
  • 141 Views
  • 1 replies
  • 0 likes
  • 141 Views
  • 1 replies
  • 0 likes

Superuser Contribution Subcscription Transfer

I just recently mistakenly renewed my Premium subscription to my other account instead of this account . How do I switch the Premium subcscription as I have all my playlists organized in the account ? Please help.

  • Newbie
  • I just recently mistakenly renewed my Premium subscription to my other account instead of this account . How do I switch the Premium subcscription as I have all my playlists organized in the account ...
  • SergioDavid
  • Roadie
  • 136 Views
  • 1 replies
  • 0 likes
  • 136 Views
  • 1 replies
  • 0 likes

Paguei o premium por boleto mas ainda esta free

Ontem paguei o plano Premium por boleto, 3 meses, o valor foi descontado mas não recebi nenhum comprovante do spotify e a conta ainda aparece free

  • Newbie
  • Ontem paguei o plano Premium por boleto, 3 meses, o valor foi descontado mas não recebi nenhum comprovante do spotify e a conta ainda aparece free
  • Bittencourt
  • Spotify Star
  • 103 Views
  • 1 replies
  • 0 likes
  • 103 Views
  • 1 replies
  • 0 likes

How do i clear payment info?

I used another person's credit card to get premium, but due to personal matters i need to clear the credit card info in my account. How can i do it without using new payment info? My credit card is blocked so it won't do.

  • Newbie
  • I used another person's credit card to get premium, but due to personal matters i need to clear the credit card info in my account. How can i do it without using new payment info? My credit card is b...
  • Bethany_Dawn
  • Community Legend
  • 104 Views
  • 1 replies
  • 0 likes
  • 104 Views
  • 1 replies
  • 0 likes

Superuser Contribution Erro de pagamento

Não estou conseguindo pagar o spotify, ao colocar os dados da um erro mandando tentar mais tarde ou selecionar outra forma de pagamento. O que eh faço?

  • Newbie
  • Não estou conseguindo pagar o spotify, ao colocar os dados da um erro mandando tentar mais tarde ou selecionar outra forma de pagamento. O que eh faço?
  • SergioDavid
  • Roadie
  • 132 Views
  • 1 replies
  • 0 likes
  • 132 Views
  • 1 replies
  • 0 likes

Solved!! Extending the Premium Subscription ahead of time

Hello.I am a new Spotify user (and also new to the community) and I was wondering if (and how) it's possible to extended my subscription before it automatically does so by itself (basically so I make sure I won't spend the money on something else bef...

  • Newbie
  • Hello. I am a new Spotify user (and also new to the community) and I was wondering if (and how) it's possible to extended my subscription before it automatically does so by itself (basically so I ma...
  • Bethany_Dawn
  • Community Legend
  • 132 Views
  • 1 replies
  • 0 likes
  • 132 Views
  • 1 replies
  • 0 likes

Superuser Contribution Me dieron de baja el Premium y sigo pagando

Hola! En el dia de la fecha me dispuse a usar spootify y resulta que apesar de que estoy al dia con la paga y todo hoy me encontre con que me sacaron el premium. Tengo publicidad, no me deja pasar canciones. No se porque motivo y me figura que contra...

  • Newbie
  • Hola! En el dia de la fecha me dispuse a usar spootify y resulta que apesar de que estoy al dia con la paga y todo hoy me encontre con que me sacaron el premium. Tengo publicidad, no me deja pasar ca...
  • mar41
  • Newbie
  • 796 Views
  • 3 replies
  • 0 likes
  • 796 Views
  • 3 replies
  • 0 likes

Superuser Contribution Pagamento

Não consigo assinar o plano familiar 

  • Newbie
  • Não consigo assinar o plano familiar 
  • SergioDavid
  • Roadie
  • 109 Views
  • 1 replies
  • 0 likes
  • 109 Views
  • 1 replies
  • 0 likes

Cant buy premium

Hello,if i want to upgrade my account to premium i get redirected to a page which says i will get one month for free and i have to select my payment method. I select PP and click the chop. Now i get redirected to PP, i login, and pay it and now i get...

  • Newbie
  • Hello, if i want to upgrade my account to premium i get redirected to a page which says i will get one month for free and i have to select my payment method. I select PP and click the chop. Now i ge...
  • Maxim
  • Spotify Star
  • 174 Views
  • 1 replies
  • 0 likes
  • 174 Views
  • 1 replies
  • 0 likes

new to premium

Hi Guys,just a quick question. My little girls birthday is coming up here and so i was thinking of upgrading to premium so that the music will play without ads etc. My question is that when i decide to cancel my premium sub and return to free sub, ho...

  • Casual Listener
  • Hi Guys,just a quick question.   My little girls birthday is coming up here and so i was thinking of upgrading to premium so that the music will play without ads etc. My question is that when ...
  • ellandroadmark
  • Casual Listener
  • 158 Views
  • 2 replies
  • 0 likes
  • 158 Views
  • 2 replies
  • 0 likes

Paid but no Premium

Can someone explain why my Premium subscription not activated yet i already paid it via bank transfer?

  • Newbie
  • Can someone explain why my Premium subscription not activated yet i already paid it via bank transfer?
  • kejt_
  • Community Legend
  • 134 Views
  • 1 replies
  • 0 likes
  • 134 Views
  • 1 replies
  • 0 likes

change account but keep play lists

I have my account through rogers. I want to change to a family premium account. It looks like I have to cancel my current subscription and register for the new account:1) is this true?2) but I dont want to lose my playlists from my premium account3) ...

  • Newbie
  • I have my account through rogers.   I want to change to a family premium account.  It looks like I have to cancel my current subscription and register for the new account: 1) is this ...
  • kejt_
  • Community Legend
  • 105 Views
  • 1 replies
  • 0 likes
  • 105 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment

I was charged $119.88 for a Spotify account that is not mine. How do I go about getting a refund?

  • Newbie
  • I was charged $119.88 for a Spotify account that is not mine. How do I go about getting a refund?
  • Melody
  • Community Manager
  • 154 Views
  • 1 replies
  • 0 likes
  • 154 Views
  • 1 replies
  • 0 likes