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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5270 Views
  • 23 replies
  • 2 likes
  • 5270 Views
  • 23 replies
  • 2 likes

Superuser Contribution No puedo pagar ni con paypal ni con tarjeta

No me deja pagar desde ningún dispositivo. Me da error para la tarjeta y cuando uso paypal directamente vuelve a la página de premium sin hacer nada.Alguien sabe que pasa?

  • Newbie
  • No me deja pagar desde ningún dispositivo. Me da error para la tarjeta y cuando uso paypal directamente vuelve a la página de premium sin hacer nada. Alguien sabe que pasa?
  • JulianA_Bogota
  • Roadie
  • 299 Views
  • 1 replies
  • 0 likes
  • 299 Views
  • 1 replies
  • 0 likes

Superuser Contribution Rechnungen werden zu spät zugestellt.

Guten Tag, Ich bekomme meine Rechnungen von Klarna nicht, bzw. erst die bei denen Verzugskosten zu bezahlen sind. Meine Adresse **bleep** ja zu stimmen, allerdings erreichen mich die eigentlichen Rechnungen nie rechtzeitig.Gibt es keine Möglichkeit m...

  • Newbie
  • Guten Tag,   Ich bekomme meine Rechnungen von Klarna nicht, bzw. erst die bei denen Verzugskosten zu bezahlen sind. Meine Adresse **bleep** ja zu stimmen, allerdings erreichen mich die eigentl...
  • JulianA_Bogota
  • Roadie
  • 285 Views
  • 1 replies
  • 0 likes
  • 285 Views
  • 1 replies
  • 0 likes

Superuser Contribution Paid 21 days ago and now my account is paused?

PlanPremiumCountryNL DeviceiPhone x Operating SystemiOS My Question or Issue I recently went from creditcard subscription to manual payments via iDeal and made the last payment the 26th of may, yet I now received the message that my account has been ...

  • Newbie
  • Plan Premium Country NL   Device iPhone x  Operating System iOS    My Question or Issue  I recently went from creditcard subscription to manual payments via iDeal ...
  • JulianA_Bogota
  • Roadie
  • 210 Views
  • 1 replies
  • 0 likes
  • 210 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unknown to buy via the internet subscription

Hello all. I have a very big problem. Without my knowledge yesterday before 12.00 a monthly subscription was purchased. This is paid from my bank account. It surprised me because I did not buy anything, I checked every device in the house or was boug...

  • Newbie
  • Hello all. I have a very big problem. Without my knowledge yesterday before 12.00 a monthly subscription was purchased. This is paid from my bank account. It surprised me because I did not buy anythi...
  • JulianA_Bogota
  • Roadie
  • 212 Views
  • 1 replies
  • 0 likes
  • 212 Views
  • 1 replies
  • 0 likes

ive been overcharged twice

My Question or Issue i have spotify student and ive been getting charged for the full premium price. also my account is missing and i cant access my playlists and it says i dont have premium even though i am paying

  • Newbie
  •     My Question or Issue  i have spotify student and ive been getting charged for the full premium price. also my account is missing and i cant access my playlists and it says i don...
  • Bittencourt
  • Spotify Star
  • 214 Views
  • 2 replies
  • 0 likes
  • 214 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify Premium

PlanFreeCountry MexicoDeviceSamsung Galaxy S7Operating SystemAndroid Oreo My Question or Issue Mi mamá me ha estado mandando la invitación para unirme a su plan Spotify Premium como 10 veces, las mismas en las que he rellenado el formato y no puedo u...

  • Newbie
  • Plan Free Country  Mexico Device Samsung Galaxy S7 Operating System Android Oreo   My Question or Issue  Mi mamá me ha estado mandando la invitación para unirme a su pla...
  • Julian
  • Moderator
  • 276 Views
  • 1 replies
  • 0 likes
  • 276 Views
  • 1 replies
  • 0 likes

Superuser Contribution Switch from premium to family after the month has been charged

My Question or Issue I have a premium account which has already been charged (next payment July 17) so, if I want to change to family right now, will I be charged only the $3 left or another $9?

  • Newbie
  •   My Question or Issue  I have a premium account which has already been charged (next payment July 17) so, if I want to change to family right now, will I be charged only the $3 left or a...
  • Julian
  • Moderator
  • 204 Views
  • 1 replies
  • 0 likes
  • 204 Views
  • 1 replies
  • 0 likes

Superuser Contribution Everytime I try to upgrade to Spotify Premium, I get a credit card fail

PlanFreeCountryUnited StatesDeviceiPhone 8Operating SystemWindows 10My Question or IssueI've tried many times and in multiple ways to upgrade to Spotify Premium for the first time with the $.99 for 3 months sale, but every time I get the same error m...

  • Visitor
  • Plan Free Country United States Device iPhone 8 Operating System Windows 10 My Question or Issue I've tried many times and in multiple ways to upgrade to Spotify Premium for the first time w...
  • Julian
  • Moderator
  • 233 Views
  • 1 replies
  • 0 likes
  • 233 Views
  • 1 replies
  • 0 likes

Spotify Premium for Student error

PlanFree/PremiumCountry IndonesiaDeviceSamsung Galaxy A8 2018Operating SystemAndroid NougatMy Question or Issue I was going to purchase the Student Premium Plan, i put my cc card and then i was asked for verification for student. I pressed the Learn ...

  • Newbie
  • Plan Free/Premium Country  Indonesia Device Samsung Galaxy A8 2018 Operating System Android Nougat My Question or Issue  I was going to purchase the Student Premium Plan, i put my ...
  • Bittencourt
  • Spotify Star
  • 382 Views
  • 2 replies
  • 0 likes
  • 382 Views
  • 2 replies
  • 0 likes

Errors adding family members to Premium Family Account

Plan = Family Free/Premium = PremiumCountry = USA Device = Pixel 2Operating System = Android My Question or IssueSo I have a Spotify Premium Family plan. I went to add my daughter and wife to my plan (they already had individual free accounts). They ...

  • Regular
  • Plan = Family  Free/Premium = Premium Country = USA   Device = Pixel 2 Operating System = Android   My Question or Issue So I have a Spotify Premium Family plan.  I went t...
  • calinn
  • Composer
  • 430 Views
  • 1 replies
  • 0 likes
  • Family Members
  • 430 Views
  • 1 replies
  • 0 likes

Solved!! Spotify is not available in my country, but if I upgrade to premium will it become available?

I want to buy premium but I can't log into my account because Spotify is not available in Serbia yet, but I don't want to waste my money if I won't be able to use it. If I subscribe will the app become available?

  • Newbie
  • I want to buy premium but I can't log into my account because Spotify is not available in Serbia yet,  but I don't want to waste my money if I won't be able to use it.  If I subscribe will...
  • Jollof
  • Composer
  • 329 Views
  • 1 replies
  • 0 likes
  • 329 Views
  • 1 replies
  • 0 likes

Superuser Contribution Change of plan with existing contract.

Hi. I bought a premium acct with 2 free subscribtion month. My contract ends in Dec. I would like to upgrade to family acct. will my existing subscription payment be cancel? Since I’ve already paid for the 10 months. Do I pay the difference? Or I nee...

  • Newbie
  • Hi. I bought a premium acct with 2 free subscribtion month. My contract ends in Dec. I would like to upgrade to family acct. will my existing subscription payment be cancel? Since I’ve already paid f...
  • Julian
  • Moderator
  • 301 Views
  • 1 replies
  • 0 likes
  • 301 Views
  • 1 replies
  • 0 likes

Superuser Contribution Double charged and charge after cancelling subscription

I canceled my account and I am still being charged. When open the spotify app it shows the free version but they are still charging me. When I was noticed the charge I looked into there previous charges and I was being charges twice a month. I only h...

  • Newbie
  • I canceled my account and I am still being charged. When open the spotify app it shows the free version but they are still charging me. When I was noticed the charge I looked into there previous char...
  • Julian
  • Moderator
  • 218 Views
  • 1 replies
  • 0 likes
  • 218 Views
  • 1 replies
  • 0 likes

Premium

I had premium on my phone since April of this year and I changed device today,I logged in and my premium is gone,on my old device it still exists but on my new device it promotes premium and I don't even have it ,I have logged in and out a couple of ...

  • Newbie
  • I had premium on my phone since April of this year and I changed device today,I logged in and my premium is gone,on my old device it still exists but on my new device it promotes premium and I don't ...
  • Jollof
  • Composer
  • 200 Views
  • 1 replies
  • 0 likes
  • 200 Views
  • 1 replies
  • 0 likes

Can't add existing account on to family plan

Can't use existing account for family plan. When my sister sent the invite to my account I clicked it it went to confirmation.... Then it went to edit profile and I realised that the email is wrong so I change it to my Spotify account email. But ever...

  • Newbie
  • Can't use existing account for family plan. When my sister sent the invite to my account I clicked it it went to confirmation.... Then it went to edit profile and I realised that the email is wrong s...
  • teo13g
  • Roadie
  • 188 Views
  • 1 replies
  • 0 likes
  • 188 Views
  • 1 replies
  • 0 likes

FORGOT TO VALIDATE MY ACCOUNT

Hi Guys, Today I received a Notification, stating my accound couldn't be verified and I was transfer to Free Version, I didn't see said email and 7 days deadline expired, is there any way to verify my account to continut with the Family Plan?

  • Newbie
  • Hi Guys,   Today I received a Notification, stating my accound couldn't be verified and I was transfer to Free Version, I didn't see said email and 7 days deadline expired, is there any ...
  • calinn
  • Composer
  • 190 Views
  • 1 replies
  • 0 likes
  • 190 Views
  • 1 replies
  • 0 likes

My account isn't premium

I paid the payment but I'm not still premium. My money isn't in card now.What should I do? I have payment messages and card reactions.

  • Newbie
  • I paid the payment but I'm not still premium. My money isn't in card now. What should I do?   I have payment messages and card reactions.
  • calinn
  • Composer
  • 182 Views
  • 1 replies
  • 0 likes
  • 182 Views
  • 1 replies
  • 0 likes

Address for Spotify Premium Family

PlanFree/PremiumCountry DeviceiPhone 8+Operating SystemiOS 10 My Question or Issue

  • Newbie
  • Plan Free/Premium Country   Device iPhone 8+ Operating System iOS 10   My Question or Issue  
  • calinn
  • Composer
  • 306 Views
  • 3 replies
  • 0 likes
  • 306 Views
  • 3 replies
  • 0 likes

Subscription and account

My Question or Issue Paid for premium twice this month. Still premium in the overview. Have logged in and out at least 10 times the last 2 weeks. Can't get receipt because the system has changed my e-mail to an old one that doesn't work. Can't use my...

  • Visitor
  •     My Question or Issue   Paid for premium twice this month. Still premium in the overview. Have logged in and out at least 10 times the last 2 weeks. Can't get receipt because th...
  • user-removed
  • Not applicable
  • 205 Views
  • 1 replies
  • 0 likes
  • 205 Views
  • 1 replies
  • 0 likes