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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Subscriptions

Ask here for help with Premium, payments and trials.

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Forum Posts

Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • OscarDC
  • Moderator
  • 61626 Views
  • 25 replies
  • 5 likes
  • 61626 Views
  • 25 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 36732 Views
  • 19 replies
  • 2 likes
  • 36732 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Eni
  • Moderator
  • 28020 Views
  • 16 replies
  • 3 likes
  • 28020 Views
  • 16 replies
  • 3 likes

I was charged $14.99 even though spotify has no access to my bank information

Just as the title says. I don't know how the company got ahold of my information but i was charged using my debit card and i've never used it on a shady website nor have i given it to random people. I don't know what service or what have you costs 14...

  • Newbie
  • Just as the title says.  I don't know how the company got ahold of my information but i was charged using my debit card and i've never used it on a shady website nor have i given it to random pe...
  • Maxim
  • Spotify Star
  • 153 Views
  • 1 replies
  • 0 likes
  • 153 Views
  • 1 replies
  • 0 likes

Fido Spotify troubles

Fido has advised me to contact Spotify, I keep trying to add Spotify to my monthly phone plan but it keeps kicking it off.

  • Newbie
  • Fido has advised me to contact Spotify, I keep trying to add Spotify to my monthly phone plan but it keeps kicking it off. 
  • Maxim
  • Spotify Star
  • 120 Views
  • 1 replies
  • 0 likes
  • 120 Views
  • 1 replies
  • 0 likes

Existing Account

I just bought the IPhobe 7 Plus and my Spotify account transfered over as a new account and am on a trial basis with commercials. I just got charged the premium fee on 3/23 for my already existing account. What do I do to keep my existing account, bu...

  • Newbie
  • I just bought the IPhobe 7 Plus and my Spotify account transfered over as a new account and am on a trial basis with commercials. I just got charged the premium fee on 3/23 for my already existing ac...
  • Maxim
  • Spotify Star
  • 100 Views
  • 1 replies
  • 0 likes
  • 100 Views
  • 1 replies
  • 0 likes

Payment

Can i ask a question? The Spotify Premium with a price of 129php/3mo. is removed? Or isn't available anymore in my Country?

  • Newbie
  • Can i ask a question? The Spotify Premium with a price of 129php/3mo. is removed? Or isn't available anymore in my Country?
  • phan_times
  • Community Legend
  • 143 Views
  • 1 replies
  • 0 likes
  • 143 Views
  • 1 replies
  • 0 likes

Superuser Contribution Days left?

I use offline mode often and today it said 29 days until I needed to go back on line I thought ok I will just have to extend it but the I got a notification that said you have 12 playlists downloaded that's a premium feature Change your payment metho...

  • Casual Listener
  • I use offline mode often and today it said 29 days until I needed to go back on line I thought ok I will just have to extend it but the I got a notification that said you have 12 playlists downloaded...
  • Hans_Brantley24
  • Casual Listener
  • 188 Views
  • 2 replies
  • 0 likes
  • 188 Views
  • 2 replies
  • 0 likes

Subscription renewal

Got an Emil this morning saying my free premium subscription was done. So it was asking for payment info, I updated my info; it took out the money but app still saying I didn’t pay! Can i get my money back?

  • Newbie
  • Got an Emil this morning saying my free premium subscription was done. So it was asking for payment info, I updated my info; it took out the money but app still saying I didn’t pay!  Can i get ...
  • user-removed
  • Not applicable
  • 168 Views
  • 1 replies
  • 0 likes
  • 168 Views
  • 1 replies
  • 0 likes

Superuser Contribution About the family plan

I was kicked out from the family plan, so I dont understand why this situation happened to me. That is, we are using a same adrees.his is the second time. Could you tell me how to fix it? IF I CANT FIX IT, I WILL CANCEL.

  • Casual Listener
  • I was kicked out from the family plan, so I dont understand why this situation happened to me. That is, we are using a same adrees.his is the second time. Could you tell me how to fix it? IF I CANT F...
  • Annnnna26
  • Casual Listener
  • 269 Views
  • 2 replies
  • 0 likes
  • 269 Views
  • 2 replies
  • 0 likes

Expiration notice

For a long time now (6+ months) spotify has been telling me my card is about to expire. It is not.On a related note, how can we actually contact staff or developers on issues, considering i doubt anybody who isnt a developer would know how to get rid...

  • Casual Listener
  • For a long time now (6+ months) spotify has been telling me my card is about to expire. It is not. On a related note, how can we actually contact staff or developers on issues, considering i doubt a...
  • Robert_W
  • Community Legend
  • 434 Views
  • 1 replies
  • 0 likes
  • expiration
    False
  • 434 Views
  • 1 replies
  • 0 likes

Activate Spotify card gift

I bought a Spotify card but happens a error message saying the code is not valid. I can't make the subscription.I bought it almost a week and Still happens the error message about the code. But that is the code. Please solve the problem.

  • Newbie
  • I bought a Spotify card but happens a error message saying the code is not valid. I can't make the subscription. I bought it almost a week and Still happens the error message about the code. But tha...
  • Robert_W
  • Community Legend
  • 354 Views
  • 1 replies
  • 0 likes
  • 354 Views
  • 1 replies
  • 0 likes

Is a billing address not required when updating credit card payment info?

Trying to update since I'm moving...and want to make sure so that my subscription doesn't get cancelled or a payment bounces back

  • Casual Listener
  • Trying to update since I'm moving...and want to make sure so that my subscription doesn't get cancelled or a payment bounces back 
  • Robert_W
  • Community Legend
  • 192 Views
  • 1 replies
  • 0 likes
  • 192 Views
  • 1 replies
  • 0 likes

Premium

So I payed for Spotify premium like 5 minutes ago and it said that I was all good and everything so I went to Spotify but it didn’t give me the perks. Can anyone tell me what I did wrong please?

  • Newbie
  • So I payed for Spotify premium like 5 minutes ago and it said that I was all good and everything so I went to Spotify but it didn’t give me the perks. Can anyone tell me what I did wrong please?
  • Robert_W
  • Community Legend
  • 106 Views
  • 1 replies
  • 0 likes
  • 106 Views
  • 1 replies
  • 0 likes

Solved!! land settings

Hi everyone! I have problem with changing my land from norway to sweden.... My premium subscription will end in a couple of days and because I don't have money on my norwegian bank account I must set up my swedish card instead. When I'm trying to do ...

  • Newbie
  • Hi everyone! I have problem with changing my land from norway to sweden.... My premium subscription will end in a couple of days and because I don't have money on my norwegian bank account I must set...
  • Maxim
  • Spotify Star
  • 274 Views
  • 1 replies
  • 0 likes
  • 274 Views
  • 1 replies
  • 0 likes

Over charged

I have an account with spotify but without primium. Primium is not in my bugget right now and i have never sighned up for it, yet yesterday i was chared $10 which is the price of primium. but i never sighed up for it i dont want it and when i go into...

  • Casual Listener
  • I have an account with spotify but without primium. Primium is not in my bugget right now and i have never sighned up for it, yet yesterday i was chared $10 which is the price of primium. but i never...
  • Maxim
  • Spotify Star
  • 311 Views
  • 7 replies
  • 0 likes
  • 311 Views
  • 7 replies
  • 0 likes

Billing issues

I subscribed to the student account a couple months ago but I have not been billed since the first month. Can you tell me why?

  • Newbie
  • I subscribed to the student account a couple months ago but I have not been billed since the first month. Can you tell me why?
  • LeoRager
  • Community Legend
  • 141 Views
  • 1 replies
  • 0 likes
  • 141 Views
  • 1 replies
  • 0 likes

Subscribed, but not getting Premium?

Hi, I paid for premium subscription, but the account is still free. I attached the payment receipt. Please help, pleeaasee... thanks

  • Visitor
  •  Hi, I paid for premium subscription, but the account is still free. I attached the payment receipt. Please help, pleeaasee...  thanks <removed sensitive information>
  • Luke
  • Spotify Star
  • 168 Views
  • 3 replies
  • 0 likes
  • Premium
  • 168 Views
  • 3 replies
  • 0 likes

Solved!! 30 day trial

I just subscribed to 1 month premium and before subscribing it was written there that I will get a free 30 days trial. So does it mean that I will have like almost 2months subscription? And how will I know that my first month is free? Will it be appl...

  • Newbie
  • I just subscribed to 1 month premium and before subscribing it was written there that I will get a free 30 days trial. So does it mean that I will have like almost 2months subscription? And how will ...
  • Tom
  • Community Legend
  • 178 Views
  • 1 replies
  • 0 likes
  • 178 Views
  • 1 replies
  • 0 likes

Family premium

Have just paid and signed up for premiumfamily and have not received any confirmation and can not open my Spotify premium , still in free mode and can't get the music I want . Any tips , how long does it take to activate ?

  • Newbie
  • Have just paid and signed up for premium family and have not received any confirmation and can not open my Spotify premium , still in free mode and can't get the music I want .  Any tips , how...
  • Tom
  • Community Legend
  • 161 Views
  • 1 replies
  • 0 likes
  • 161 Views
  • 1 replies
  • 0 likes

Premium switch from regular to student

I've been a student the entire time i've been subscribed to spotify, but the past two months I have been paying 9.99, I finally manually switched to the 4.99 student but was wondering if I could get the difference in money back from the past two mont...

  • Newbie
  • I've been a student the entire time i've been subscribed to spotify, but the past two months I have been paying 9.99, I finally manually switched to the 4.99 student but was wondering if I could get ...
  • Tom
  • Community Legend
  • 180 Views
  • 1 replies
  • 0 likes
  • 180 Views
  • 1 replies
  • 0 likes