Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Forum Posts

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Visitor

Lucifermorningstar

Regular

194825 Views

123 replies

12 likes

  • 194825 Views
  • 123 replies
  • 12 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

Music Fan

TiBlack

Newbie

22172 Views

28 replies

4 likes

  • 22172 Views
  • 28 replies
  • 4 likes

Superuser Contribution payment problem

So, I have a family account and I already cancelled my Itunes log-in and even had to re-open my account months ago. I have an account in Turkey and for some reason, I received an email about my payment fail. I tried with three different (valid cards)...

Newbie

So, I have a family account and I already cancelled my Itunes log-in and even had to re-open my account months ago. I have an account in Turkey and for some reason, I received an email...

Guido

Spotify Legend

475 Views

1 replies

0 likes

Failure
Payment Problems
  • 475 Views
  • 1 replies
  • 0 likes

Superuser Contribution When renew the "Premium" plan I wanted to change for "Family", paid, but I've got "premium" again...

Hi, I have few days left in prepayed Premium Plan and decided to renew it with with "Family" option. The web page did lead me to the payment, made it and I realized that I have got old "Premium" plan again (for one year!). No option to communicate wi...

Newbie

Hi, I have few days left in prepayed Premium Plan and decided to renew it with with "Family" option. The web page did lead me to the payment, made it and I realized that I have got old "Premium"...

Guido

Spotify Legend

285 Views

1 replies

0 likes

  • 285 Views
  • 1 replies
  • 0 likes

Superuser Contribution Subscription

I can't make a subscription because I am from Portugal?? Neither by credit card or PayPal??

Casual Listener

I can't make a subscription because I am from Portugal?? Neither by credit card or PayPal??

Guido

Spotify Legend

294 Views

1 replies

0 likes

  • 294 Views
  • 1 replies
  • 0 likes

Superuser Contribution wrongly charged still!

After I made the below post I have checked my bank frequently, and after over 48 hours the payment is still pending and my money has not been refunded.Hello,So, I believe I have been wrongly charged for Spotify premium.I went onto the student Spotify...

Casual Listener

  After I made the below post I have checked my bank frequently, and after over 48 hours the payment is still pending and my money has not been refunded. Hello, So, I believe I have been wron...

Guido

Spotify Legend

463 Views

1 replies

0 likes

  • 463 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment is Failing When Renewing Student Discount

I just recieved an email to renew my Spotify Premium for Students + Hulu account. But the payment keeps failing and it says click help and that takes me to a 404 page. I tried another card. I know it is not an issue with either card. Not sure how to ...

Newbie

I just recieved an email to renew my Spotify Premium for Students + Hulu account. But the payment keeps failing and it says click help and that takes me to a 404 page. I tried another card. I kn...

Guido

Spotify Legend

238 Views

1 replies

0 likes

  • 238 Views
  • 1 replies
  • 0 likes

Superuser Contribution Money withdrawal

My premium subscription expired in January, and in the beginning of this month, 99 DKK was withdrawed from my card (I use to pay 129 DKK), even though I had no subscription whatsoever, on any account.

Newbie

My premium subscription expired in January, and in the beginning of this month, 99 DKK was withdrawed from my card (I use to pay 129 DKK), even though I had no subscription whatsoever, on any account...

Guido

Spotify Legend

526 Views

1 replies

0 likes

  • 526 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pago de tarjeta nomina

Buenas noches, el dia de hoy me toca renovar mi cuenta premium, y decidi entrar al plan universitario, pero 1- No se si mi universidad esta afiliada para recibir el descuento.2- Al poner mi numero de tarjeta bancaria no me permite acceder al pago, os...

Newbie

Buenas noches, el dia de hoy me toca renovar mi cuenta premium, y decidi entrar al plan universitario, pero  1- No se si mi universidad esta afiliada para recibir el descuento. 2- Al pone...

Guido

Spotify Legend

537 Views

1 replies

0 likes

  • 537 Views
  • 1 replies
  • 0 likes

Solved!! Had to reset my password, now my Premium is gone!

Hi.I use a Samsung Galaxy Xcover 4 and reside in Norway.On the 16th Oktober 2018 I created my account and signed up immediately for Premium, which then commenced the 30 day Premium trial period. The next day I logged off my account and could not reme...

Casual Listener

Hi. I use a Samsung Galaxy Xcover 4 and reside in Norway. On the 16th Oktober 2018 I created my account and signed up immediately for Premium, which then commenced the 30 day Premium trial ...

EpicP

Casual Listener

1116 Views

2 replies

0 likes

  • 1116 Views
  • 2 replies
  • 0 likes

Superuser Contribution Problem with Familiar Premium invitation

Good Afternoon. My brother send me an invitation to join a Familiar Premium plan.After a few times trying register on that, Spotify shows the message "You can't get on this Premium Familiar Plan".Does someone can help me??

Newbie

Good Afternoon.   My brother send me an invitation to join a Familiar Premium plan. After a few times trying register on that, Spotify shows the message "You can't get on this Premium Familia...

Guido

Spotify Legend

267 Views

1 replies

0 likes

  • 267 Views
  • 1 replies
  • 0 likes

Superuser Contribution Plan familiar elimina usuarios

Quiero comentar que mes a mes de mi cuenta familiar premium elimina a mi familia de la suscripcion y al volver a querer ingresarlos pide una cuenta nueva de mail por lo que mi duda es por que los saca ya que no podemos estar creando mes a mes correos

Newbie

Quiero comentar que mes a mes de mi cuenta familiar premium elimina a mi familia de la suscripcion y al volver a querer ingresarlos pide una cuenta nueva de mail por lo que mi duda es por que los sac...

Guido

Spotify Legend

1019 Views

1 replies

0 likes

  • 1019 Views
  • 1 replies
  • 0 likes

Superuser Contribution Me cobraron al inicio del periodo de prueba cuando deberia de ser al final

Me cobraron el mes de prueba al inicio cuando se supone que es al finalizarlo. Mi correo es nuevo, la cuenta de spotify jamas habia sido premium ya que es nueva tambien. y mi tarjeta la acabo de adquirir asi que por ende no la he utilizado en nada de...

Casual Listener

Me cobraron el mes de prueba al inicio cuando se supone que es al finalizarlo. Mi correo es nuevo, la cuenta de spotify jamas habia sido premium ya que es nueva tambien. y mi tarjeta la acabo de adqu...

Guido

Spotify Legend

249 Views

1 replies

0 likes

  • 249 Views
  • 1 replies
  • 0 likes

Superuser Contribution Accidentally Charged for Premium vs. Student Discount

PlanStudent PremiumCountry USDeviceAll of emOperating SystemSure My Question or Issue So today I was just a hair shy of my student subscription cost in my bank account which i quickly remedied. However, when I went to reapply my payment information i...

Newbie

Plan Student Premium Country  US Device All of em Operating System Sure   My Question or Issue  So today I was just a hair shy of my student subscription cost in my bank acco...

Guido

Spotify Legend

268 Views

1 replies

0 likes

  • 268 Views
  • 1 replies
  • 0 likes

Superuser Contribution Subscription cancelled

hi, i want to eliminate one subscription premium, but only i have the code that come in my debit card, how ther to be?

Casual Listener

hi, i want to eliminate one subscription premium, but only i have the code that come in my debit card, how ther to be?

Guido

Spotify Legend

547 Views

3 replies

0 likes

  • 547 Views
  • 3 replies
  • 0 likes

My country FrenchPolynesia is not on the Spotify plateform !

Hi, I'd like to get on premium. So, I wanted to pay by Paypal. However, I received a message that the payment method and country don't match ! My country is "French Polynesia". Is it possible to ad on Spotify plateform, please Thank you for your help...

Casual Listener

Hi, I'd like to get on premium. So, I wanted to pay by Paypal. However, I received a message that the payment method and country don't match !  My country is "French Polynesia". Is it possible ...

Jose_M

Spotify Star

4273 Views

3 replies

0 likes

  • 4273 Views
  • 3 replies
  • 0 likes

Gutscheinkarte kann nicht eingelöst werden

Moin zusammen, leider kann ich meine Spotify Guthabenkarte nicht einlösen. Wenn ich den Code eingebe, erhalte ich die Meldung: "Da ist wohl etwas schief gegangen....." (vgl. Bild). Ich habe es bereits mehrfach versucht. Was muss ich tun? Gruß und Dan...

Newbie

  Moin zusammen,   leider kann ich meine Spotify Guthabenkarte nicht einlösen. Wenn ich den Code eingebe, erhalte ich die Meldung: "Da ist wohl etwas schief gegangen....." (vgl...

Maxim

Spotify Star

7484 Views

1 replies

0 likes

  • 7484 Views
  • 1 replies
  • 0 likes

Help me!

I'm trying to take approximately 10 days spotify premium but card information, my writing is no shortage in my payment did say when I failed charge card registered with turkey and before domestic and foreign've done a lot of shopping, but you can hel...

Newbie

I'm trying to take approximately 10 days spotify premium but card information, my writing is no shortage in my payment did say when I failed charge card registered with turkey and before domestic and...

Jose_M

Spotify Star

267 Views

1 replies

0 likes

  • 267 Views
  • 1 replies
  • 0 likes

Spotify premium not working

PlanPremiumCountryUnited StatesDeviceLG V20 My Question or IssueI use Spotify premium and my bill isn't due until the 26th of this month. I opened the app just now and it's showing that I don't have premium anymore. I did the troubleshooting by loggi...

Newbie

Plan Premium Country United States Device LG V20   My Question or Issue I use Spotify premium and my bill isn't due until the 26th of this month. I opened the app just now and it's showi...

Jose_M

Spotify Star

240 Views

1 replies

0 likes

  • 240 Views
  • 1 replies
  • 0 likes

How I can get an invoice in PDF format?

PlanFamilyCountryLithuaniaDeviceIPhone 8, Samsung 9 Operating SystemiOS 10, Android Oreo, Windows 10 My Question or Issue Hello everyone, is it able to get an invoice in PDF format? I see only a summery of payments, but our book-keeping company need ...

Newbie

Plan Family Country Lithuania Device IPhone 8, Samsung 9  Operating System iOS 10, Android Oreo, Windows 10   My Question or Issue   Hello everyone,   is it able...

Bethany_Dawn

Community Legend

1245 Views

1 replies

0 likes

  • 1245 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Unlimited - Still available to switch back?

Hey!Had a quick search for this but not found anything relevent... I am thinking of upgrading from Unlimited to Premium for a month or two, but would like to downgrade back to Unlimited afterwards, is that possible? 99% of the time I use Spotify on m...

Casual Listener

Hey! Had a quick search for this but not found anything relevent... I am thinking of upgrading from Unlimited to Premium for a month or two, but would like to downgrade back to Unlimited afterward...

flying_giraffe

Casual Listener

477 Views

2 replies

0 likes

  • 477 Views
  • 2 replies
  • 0 likes

Payment Issues

Estou tentando fazer o upgrade da minha conta, atualmente Free, para Premium. Eu era Premium por muito tempo, até que uns meses atrás o spotify não aceitou minha forma de pagamento e agora voltei a ser Free. Tento de todo jeito pagar para voltar à co...

Casual Listener

      Estou tentando fazer o upgrade da minha conta, atualmente Free, para Premium. Eu era Premium por muito tempo, até que uns meses atrás o spotify não aceitou minha forma de paga...

Bittencourt

Spotify Star

274 Views

1 replies

0 likes

Payment
Premium
  • 274 Views
  • 1 replies
  • 0 likes