Help - Subscriptions

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Jmoney76
Visitor
2023-08-09 4:33:02 PM
14 hours ago
Jess841
Visitor
110258 Views
71 replies
9 likes

110258 Views
71 replies
9 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

JoeFoSho
Music Fan
2023-10-16 9:24:16 PM
Thursday
Mariia-cz
Casual Listener
13487 Views
26 replies
2 likes

13487 Views
26 replies
2 likes

Temporary subscription switch

Hello there, I have a spotify student subscription but the only way to pay is with credit card. Now I have some trouble with my credit card and its blocked but there is no other payment method. I have Paypal and I heard that you can pay the normal su...

Amenastry
Casual Listener
Hello there, I have a spotify student subscription but the only way to pay is with credit card. Now I have some trouble with my credit card and its blocked but there is no other payment meth...
2018-08-31 8:45:38 PM
2018-08-31 12:00:00 AM
Jose_M
Spotify Star
252 Views
1 replies
0 likes
Payment

252 Views
1 replies
0 likes

We dont remember who is our familiar account holder

PlanPremium FamiliarCountry SpainDevice Operating System My Question or Issue We have a Familiar Account, but my sister, who is the account holder, doesn't remember her spotify password and neither her email password. First, I need to confirm if our ...

javi_supertramp
Newbie
Plan Premium Familiar Country Spain Device Operating System My Question or Issue We have a Familiar Account, but my sister, who is the account holder, doe...
2018-08-31 8:50:00 PM
2018-08-31 10:04:04 PM
Jose_M
Spotify Star
199 Views
1 replies
0 likes

199 Views
1 replies
0 likes

Solved!! Reedem gift cart when already Premium

Hi all!Today I reedem a gift card for 6 month of premium. Now, I was already a Premium user, and my last payment was made on 15th August (meaning that, 'till 15th Sept I should have been a premium user anyways). I have two questions:1) Do I have to c...

Gesma94
Newbie
Hi all! Today I reedem a gift card for 6 month of premium. Now, I was already a Premium user, and my last payment was made on 15th August (meaning that, 'till 15th Sept I should have b...
2018-08-31 5:09:23 PM
2018-08-31 7:29:26 PM
Jose_M
Spotify Star
384 Views
1 replies
0 likes

384 Views
1 replies
0 likes

Solved!! Unable to subscribe to premium - Macao/Hong Kong

Hi,I am from Macao/Hong Kong but I think I have created my account in the US site by mistake. Is there any way I could change my country setting back to Macao/Hong Kong, because right now I cannot pay for premium with my credit card as there is no zi...

allenkwh
Casual Listener
Hi, I am from Macao/Hong Kong but I think I have created my account in the US site by mistake. Is there any way I could change my country setting back to Macao/Hong Kong, because right now I...
2018-08-31 4:11:50 AM
2018-08-31 6:54:16 PM
Maxim
Spotify Star
1389 Views
3 replies
0 likes

1389 Views
3 replies
0 likes

Cannot pay in mobile by getting premium pls need help

PlanFree/PremiumPhillippines Device(Asus zenfone max 3)Operating System( Android Oreo) My Question or Issue

Miky2
Newbie
Plan Free/Premium Phillippines Device (Asus zenfone max 3) Operating System ( Android Oreo) My Question or Issue
2018-08-31 1:35:41 PM
2018-08-31 4:28:22 PM
Jose_M
Spotify Star
308 Views
1 replies
0 likes

308 Views
1 replies
0 likes

Accidentally paid for another month of premium

My last premium subscription expired on 8/29, but I forgot to cancel it and it automatically renewed 8/30. I do not want another month. Is there a way I can end my new subscription and get a refund?

4pop
Newbie
My last premium subscription expired on 8/29, but I forgot to cancel it and it automatically renewed 8/30. I do not want another month. Is there a way I can end my new subscription and get a ref...
2018-08-31 6:15:06 AM
2018-08-31 8:02:04 AM
Billy-J
Spotify Star
1043 Views
1 replies
0 likes

1043 Views
1 replies
0 likes

Spotify gift card

Hey i got this problem everytime i want redeem a gift card an error shows up i tryed with my cc but it shows the same error, i allready used 2 on the account.

derhabib
Newbie
Hey i got this problem everytime i want redeem a gift card an error shows up i tryed with my cc but it shows the same error, i allready used 2 on the account.
2018-08-31 3:43:12 AM
2018-08-31 6:14:11 AM
Billy-J
Spotify Star
338 Views
1 replies
0 likes

338 Views
1 replies
0 likes

I canceled the premium subscription the day I activated it

I canceled my premium subscription the day I activated it because I do not need it, it was an accident, because I use a family account, however spotify I debit my money and I want a refund.

Raphael93
Newbie
I canceled my premium subscription the day I activated it because I do not need it, it was an accident, because I use a family account, however spotify I debit my money and I want a refund.
2018-08-31 5:54:46 AM
2018-08-31 6:10:22 AM
Billy-J
Spotify Star
236 Views
1 replies
0 likes

236 Views
1 replies
0 likes

Student Discount

PlanPremiumCountryUSA DeviceiPhone XOperating SystemIOS 11.4.1 My Question or IssueI’m currently enrolled in college courses while still in high school, and I’m 17. Would there be an accepting to this regarding the fact that you have to be 18 for the...

beccaxgrace
Newbie
Plan Premium Country USA Device iPhone X Operating System IOS 11.4.1 My Question or Issue I’m currently enrolled in college courses while still in high school, and I’...
2018-08-31 2:36:11 AM
2018-08-31 6:06:11 AM
Billy-J
Spotify Star
407 Views
1 replies
0 likes

407 Views
1 replies
0 likes

Family member cannot join family plan

Plan: premium family planFree/PremiumCountry New Caledonia DeviceMac computerOperating SystemIOS 10 My Question or IssueHi, I’m contacting you because I’ve been using Spotify family for weeks now. I invited my mum - that lives with us for 6 months of...

audechenet01
Newbie
Plan: premium family plan Free/Premium Country New Caledonia Device Mac computer Operating System IOS 10 My Question or Issue Hi, I’m contacting you because I...
2018-08-30 9:56:54 PM
2018-08-31 4:17:16 AM
Bittencourt
Spotify Star
322 Views
1 replies
0 likes

322 Views
1 replies
0 likes

Don't know how to log in

Hi, I made an account long ago on an old phone and it doesn't work anymore. The problem is, I've forgotten the email I used as well as the password but my credit card is still connected to the account. How can I unsubscribe my card from that account?

Ihaveaproblem85
Newbie
Hi, I made an account long ago on an old phone and it doesn't work anymore. The problem is, I've forgotten the email I used as well as the password but my credit card is still connected to th...
2018-08-31 3:06:10 AM
2018-08-31 4:02:01 AM
Bittencourt
Spotify Star
199 Views
1 replies
0 likes

199 Views
1 replies
0 likes

Premium region differences?

I'm living in Japan and want to use the Japanese Spotify for the Japanese music libraries. I want to buy premium but it requires a Japanese credit card and mine is Canadian. If I purchased premium on the Canadian Spotify, would I be able to use it on...

Rific
Newbie
I'm living in Japan and want to use the Japanese Spotify for the Japanese music libraries. I want to buy premium but it requires a Japanese credit card and mine is Canadian. If I purchased premium on...
2018-08-30 2:48:46 PM
2018-08-30 10:37:13 PM
Bethany_Dawn
Community Legend
1031 Views
1 replies
0 likes

1031 Views
1 replies
0 likes

Não consigo me tornar Premium. "Falha no pagamento. Tente novamente ou use outra forma de pagamento"

Boa tarde. Fiz o pedido de desconto para universitários e a verificação foi aceita. Tudo corre bem na hora de aplicar meu desconto através do e-mail recebido, até a hora do pagamento.Estou inserindo todas as informações corretamente (inclusive na hor...

user-removed
Visitor
Boa tarde. Fiz o pedido de desconto para universitários e a verificação foi aceita. Tudo corre bem na hora de aplicar meu desconto através do e-mail recebido, até a hora do pagamento. ...
2018-08-30 9:12:11 PM
2018-08-30 9:45:00 PM
Bittencourt
Spotify Star
3796 Views
1 replies
1 likes

3796 Views
1 replies
1 likes

A few days ago I bought a premium spotify subscription, the order number is , what do I need to

A few days ago I bought a premium spotify subscription, the order number is REDACTED, what I need to do in order to activate? < Community Rock Star Edit - removed payment info >

Pepe6308
Newbie
A few days ago I bought a premium spotify subscription, the order number is REDACTED, what I need to do in order to activate? < Community Rock Star Edit - removed payment info >
2018-08-30 5:29:39 PM
2018-08-30 5:51:50 PM
Billy-J
Spotify Star
238 Views
1 replies
0 likes

238 Views
1 replies
0 likes

Can you pay for Premium with a Chinese VISA card?

Plan PremiumCountry GB My Question or IssueI started my subcription in the UK with my Lloyds card, now I'm back in China and my UK card is expiring. I really would like to contitue my Premium subsciption but not sure if a Chinese bank account can do ...

Xiaodan
Newbie
Plan Premium Country GB My Question or Issue I started my subcription in the UK with my Lloyds card, now I'm back in China and my UK card is expiring. I really would li...
2018-08-30 9:42:33 AM
2018-08-30 4:24:22 PM
Billy-J
Spotify Star
1795 Views
1 replies
0 likes
china
paypal
Subscription

1795 Views
1 replies
0 likes

Solved!! Already paid but still seeking for a payment

PlanPremiumCountry PhilippinesDevice(iPhone and Samsung)Operating System(iOS, Android Oreo, Windows 10) My Question or Issue Last August 20, 2018 I load up in orfer to pay for my monthly subscription. However, later this afternoon August 27, 2018 spo...

Zenpie9
Casual Listener
Plan Premium Country Philippines Device (iPhone and Samsung) Operating System (iOS, Android Oreo, Windows 10) My Question or Issue Last August 20, 2018 I load up in ...
2018-08-27 1:55:03 PM
2018-08-30 3:24:37 PM
Billy-J
Spotify Star
399 Views
3 replies
0 likes

399 Views
3 replies
0 likes

Superuser Contribution Devices and recommendations interfering on family subscription

PlanFamily PremimCountry Uk Device(iPhone 7, iPad, amazon echoOperating System(iOS 11 and Amazon Echo My Question or Issue My family subscription is working fine for all users.Except for a couple of things which seem to have happened recentlyfirstly ...

Nick4275
Newbie
Plan Family Premim Country Uk Device (iPhone 7, iPad, amazon echo Operating System (iOS 11 and Amazon Echo My Question or Issue My family subscription is working fine fo...
2018-08-28 2:49:04 PM
2018-08-30 1:13:56 PM
Guido
Spotify Legend
336 Views
1 replies
0 likes

336 Views
1 replies
0 likes

i have registered for the free 1 month trial period however i am unable to access the premium featur

PlanFree/PremiumCountry AustraliaDevicelaptop Operating SystemWindows 10 My Question or Issue i have registered for the free 1 month trial period however i am unable to access the premium feature. can you help please? i have already tried logging off...

franjikanji
Casual Listener
Plan Free/Premium Country Australia Device laptop Operating System Windows 10 My Question or Issue i have registered for the free 1 month trial period however i am ...
2018-08-30 6:46:25 AM
2018-08-30 7:07:32 AM
Billy-J
Spotify Star
220 Views
1 replies
0 likes

220 Views
1 replies
0 likes

Superuser Contribution Cobraron el mes de prueba

Me hicieron el cobro del mes de prueba de Spotify cuando dice que es gratis.

1Yola
Newbie
Me hicieron el cobro del mes de prueba de Spotify cuando dice que es gratis.
2018-08-28 8:01:35 AM
2018-08-29 12:04:02 AM
Aimee_T
Roadie
384 Views
1 replies
0 likes
cobro indebido

384 Views
1 replies
0 likes

Replaced Credit Card cannot resubscribe to Premium

I recently canceled the credit card associated with my Spotify Premium account and now I'm stuck on a Free account.Spotify won't let me resubscribe to Premium with a different credit card, when I try I get a 'Payment Method Failed' message.

bc12vl1-_t0z6
Regular
I recently canceled the credit card associated with my Spotify Premium account and now I'm stuck on a Free account. Spotify won't let me resubscribe to Premium with a different credit card, when I t...
2018-08-17 2:09:25 AM
2018-08-29 6:21:11 PM
bc12vl1-_t0z6
Regular
593 Views
6 replies
0 likes

593 Views
6 replies
0 likes

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