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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 4372 Views
  • 23 replies
  • 2 likes
  • 4372 Views
  • 23 replies
  • 2 likes

Superuser Contribution Would it be switched to family plan from redeem code premium?

PlanPremiumCountry USDevice(iPhone 6s, Macbook Pro late 2016) My Question or IssueI'm currently using a redeemed premium account on US spotify. Would I be able to switch to a family plan for a few months with my family as the plan owner and then swit...

  • Newbie
  • Plan Premium Country  US Device (iPhone 6s, Macbook Pro late 2016)     My Question or Issue I'm currently using a redeemed premium account on US spotify. Would I be able to sw...
  • SergioDavid
  • Roadie
  • 329 Views
  • 1 replies
  • 0 likes
  • Family Plan
    Premium
    redeem
    Subscription
  • 329 Views
  • 1 replies
  • 0 likes

Superuser Contribution Mobile Payment Not Available

PlanPremiumCountryMalaysiaDeviceiPhone 6SOperating SystemiOS 11 My Question or IssueI can't seems to find mobile payment option, is it not available? but i saw the option available before i login. I try to change the payment option under my subscript...

  • Newbie
  • Plan Premium Country Malaysia Device iPhone 6S Operating System iOS 11   My Question or Issue I can't seems to find mobile payment option, is it not available? but i saw the option ava...
  • SergioDavid
  • Roadie
  • 184 Views
  • 1 replies
  • 0 likes
  • 184 Views
  • 1 replies
  • 0 likes

Superuser Contribution Removed from my Family Plan.....

PlanPremiumCountry TaiwanDeviceNote 5Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I was on a family plan at a former residence, it was cancelled and I started another one with my wife using our new address and residenc...

  • Newbie
  • Plan Premium Country  Taiwan Device Note 5 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  I was on a family plan at a former residence,...
  • SergioDavid
  • Roadie
  • 174 Views
  • 1 replies
  • 0 likes
  • 174 Views
  • 1 replies
  • 0 likes

Superuser Contribution COBRO DOBLE

Me estan cobrando el plan premium comun y el familiar, veo que a todos les pasa. mande un mail hace unos meses y nadie contesta. Necesito que alguien me diga algo, deberia hacerme una cuenta nueva?

  • Newbie
  •     Me estan cobrando el plan premium comun y el familiar, veo que a todos les pasa. mande un mail hace unos meses y nadie contesta.    Necesito que alguien me diga algo, debe...
  • SergioDavid
  • Roadie
  • 216 Views
  • 1 replies
  • 0 likes
  • 216 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pago

Quisiera saber cómo pagar la promoción de 900 pesos por tres meses si no tengo una tarjeta credito.

  • Newbie
  • Quisiera saber cómo pagar la promoción de 900 pesos por tres meses si no tengo una tarjeta credito.
  • SergioDavid
  • Roadie
  • 157 Views
  • 1 replies
  • 0 likes
  • 157 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't buy spotify premium

whenever i buy spotify premium for 3m it just sends me back the money even though i did it all right idk what to do

  • Newbie
  • whenever i buy spotify premium for 3m it just sends me back the money even though i did it all right idk what to do
  • SergioDavid
  • Roadie
  • 172 Views
  • 1 replies
  • 0 likes
  • 172 Views
  • 1 replies
  • 0 likes

Premium subscription

My Question or Issue Hello, i paid for spotify premium 0,99€ for three months but when i logged in i saw my account was free and not premium. Why?

  • Newbie
  • My Question or Issue  Hello, i paid for spotify premium 0,99€ for three months but when i logged in i saw my account was free and not premium. Why? 
  • PMorgan
  • Roadie
  • 130 Views
  • 1 replies
  • 0 likes
  • 130 Views
  • 1 replies
  • 0 likes

premium

Se io attivo l'offerta premium a 0.99$ per 3mesi, scaduti questi 3mesi, posso attivare l'offerta family? If I activate the premium offer of 0.99 $ for 3 months, after these 3 months, can I activate the family offer?

  • Newbie
  • Se io attivo l'offerta premium a 0.99$ per 3mesi, scaduti questi 3mesi, posso attivare l'offerta family?   If I activate the premium offer of 0.99 $ for 3 months, after these 3 months, can I a...
  • Luke
  • Spotify Star
  • 142 Views
  • 1 replies
  • 0 likes
  • 142 Views
  • 1 replies
  • 0 likes

No premium option except student or family plan

PlanPremiumCountry United StatesDeviceAndroid (LG Stylus 3 Pro) My Question or IssueMy debit card info got stolen, so they froze my account and I missed a payment. When I went to add a payment option, it keeps taking me to a $15 family premium option...

  • Newbie
  •   Plan Premium Country  United States Device Android (LG Stylus 3 Pro)   My Question or Issue My debit card info got stolen, so they froze my account and I missed a payment. W...
  • Luke
  • Spotify Star
  • 151 Views
  • 1 replies
  • 0 likes
  • 151 Views
  • 1 replies
  • 0 likes

Cannot access premium anymore

I have been using premium for years in Switzerland and while being in Indonesia for holidays (2 weeks) my account suddenly went to free. I cannot connect to premium anymore.The app (on IPhone 6) indicates that I “cannot connect to premium from this a...

  • Newbie
  • I have been using premium for years in Switzerland and while being in Indonesia for holidays (2 weeks) my account suddenly went to free.   I cannot connect to premium anymore. The app (on IPh...
  • Luke
  • Spotify Star
  • 131 Views
  • 1 replies
  • 0 likes
  • 131 Views
  • 1 replies
  • 0 likes

Subscription problems

i used the one month premium trial, a day before my premium trial was up I saw an offer on Spotify for £0.99 for 3 month and I got that, but the next day it said I was going to be charged £9.99 as it said I was still on the free trial and continuing ...

  • Newbie
  • i used the one month premium trial, a day before my premium trial was up I saw an offer on Spotify for £0.99 for 3 month and I got that, but the next day it said I was going to be charged £9.99 as it...
  • Maxim
  • Spotify Star
  • 149 Views
  • 1 replies
  • 0 likes
  • 149 Views
  • 1 replies
  • 0 likes

Problems with paying method student discount The Netherlands

PlanFree/PremiumCountry NetherlandsDeviceHuawei mate 10 proOperating SystemAndroid I have recently purchased a mastercard just for the sake of signing up for the student discount on Spotify. Sadly, i keep getting an error when trying to sign up for t...

  • Visitor
  •   Plan Free/Premium Country  Netherlands Device Huawei mate 10 pro Operating System Android   I have recently purchased a mastercard just for the sake of signing up for the s...
  • Maxim
  • Spotify Star
  • 183 Views
  • 1 replies
  • 0 likes
  • 183 Views
  • 1 replies
  • 0 likes

Abzocke

Was ist das den bitteschön für eine abzocke? Da stande 3 Monate für 0,99 Euro, habe mich dan eingelogt und geguckt ob es immer noch so ist und so war es. Erst als ich bezahlt habe, habe ich gesehen das mir 9,99 für 3 Moante abgezogen wurden. Wenn ich...

  • Newbie
  • Was ist das den bitteschön für eine abzocke? Da stande 3 Monate für 0,99 Euro, habe mich dan eingelogt und geguckt ob es immer noch so ist und so war es. Erst als ich bezahlt habe, habe ich gesehen d...
  • Maxim
  • Spotify Star
  • 313 Views
  • 1 replies
  • 0 likes
  • 313 Views
  • 1 replies
  • 0 likes

Superuser Contribution spotify with hulu question

PlanFree/PremiumCountry USADevice(iPhone SEOperating System(iOS 11 My Question or Issue if one has bought the spotify premium for 3 months for $.99 and wanted to add hulu... would one pay 12.99 and lose their 3 months?

  • Newbie
  •   Plan Free/Premium Country  USA Device (iPhone SE Operating System (iOS 11   My Question or Issue  if one has bought the spotify premium for 3 months for $.99 and want...
  • flavaflaj
  • Newbie
  • 376 Views
  • 2 replies
  • 0 likes
  • 376 Views
  • 2 replies
  • 0 likes

Superuser Contribution Declined Sim PLEASE HELP 😭

My Question or Issue I'm a mobile user from the Philippines and both of my sims got declined, I was charged with the first when I had load, so I had to change to the second one but I had load few minutes AFTER I was charged for the second time (I thi...

  • Newbie
  • My Question or Issue   I'm a mobile user from the Philippines and both of my sims got declined, I was charged with the first when I had load, so I had to change to the second one but I had loa...
  • JulianA_Bogota
  • Roadie
  • 208 Views
  • 1 replies
  • 0 likes
  • 208 Views
  • 1 replies
  • 0 likes

Superuser Contribution says hulu and spotify accounts are connected but they aren't

I have had the spotify premium for students hulu bundle since around november. My hulu account was connected and I used it for awhile. Then, I got signed out of hulu on my computer and when I signed back in it said I did not have a subscription and w...

  • Newbie
  • I have had the spotify premium for students hulu bundle since around november. My hulu account was connected and I used it for awhile. Then, I got signed out of hulu on my computer and when I signed ...
  • JulianA_Bogota
  • Roadie
  • 343 Views
  • 1 replies
  • 0 likes
  • 343 Views
  • 1 replies
  • 0 likes

Solved!! Everybody gets premium for 0.99$ except me.

PlanFreeCountry BulgariaDevice(Samsung Galaxy Operating System(Android Oreo, Windows 10) My Question or IssueHello, Last year in December I bought 3 months of premium for just 0.99$ and I loved it! Few months ago it expired and I couldn't wait for th...

  • Casual Listener
  • Plan Free Country  Bulgaria Device (Samsung Galaxy 😎 Operating System (Android Oreo, Windows 10)   My Question or Issue Hello,   Last year in December I bought 3 mont...
  • Deyan_H
  • Casual Listener
  • 377 Views
  • 2 replies
  • 0 likes
  • 377 Views
  • 2 replies
  • 0 likes

Superuser Contribution Paid via Gcash American Express Virtual Card

Hi! I paid 129 pesos via Gcash American Express Vurtual Card.. Gcash already charge me with a confirmation text but when i checked my subscription, im still a free user but i already paid 129pesos.PlanFree/PremiumCountry PhilippinesDevice Oppo F3

  • Newbie
  • Hi! I paid 129 pesos via Gcash American Express Vurtual Card.. Gcash already charge me with a confirmation text but when i checked my subscription, im still a free user but i already paid 129pesos. ...
  • Julian
  • Moderator
  • 3709 Views
  • 1 replies
  • 0 likes
  • American express
    Gcash
    globe
    virtual pay
  • 3709 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium payment not working w/ giftcard

Okay so I got a giftcard for 10€ and I redeemed it but that was like over 6 hours ago. It shows up on the online account, that I now have Premium but when I'm opening the app on my computer or phone then it says that I need to purchase Premium to use...

  • Regular
  •     Okay so I got a giftcard for 10€ and I redeemed it but that was like over 6 hours ago. It shows up on the online account, that I now have Premium but when I'm opening the app on my co...
  • Chris
  • Spotify
  • 476 Views
  • 5 replies
  • 0 likes
  • 476 Views
  • 5 replies
  • 0 likes

Superuser Contribution will not verify me as a student

PlanPremium with student discountCountry USADevice(iphone 7)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I am trying to use the student discount but spotify is not verifying me as a student. I am using my student email...

  • Newbie
  • Plan Premium with student discount Country  USA Device (iphone 7) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  I am trying to use the...
  • Julian
  • Moderator
  • 218 Views
  • 1 replies
  • 0 likes
  • 218 Views
  • 1 replies
  • 0 likes