Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • nacho121
  • Visitor
  • 11410 Views
  • 24 replies
  • 2 likes
  • 11410 Views
  • 24 replies
  • 2 likes

Premium for Student

I ask for a discount for my account, but first they have to verificate if I am a student. My question is, how many hours I have to wait for the mail?

  • Newbie
  • I ask for a discount for my account, but first they have to verificate if I am a student. My question is, how many hours I have to wait for the mail? 
  • Billy-J
  • Spotify Star
  • 195 Views
  • 1 replies
  • 0 likes
  • 195 Views
  • 1 replies
  • 0 likes

Cancelling Premium

If I canccel premium after I've been charged will the money that was charged to my account be refunded? Or should I just cancel before the next payment is due?

  • Newbie
  • If I canccel premium after I've been charged will the money that was charged to my account be refunded? Or should I just cancel before the next payment is due?
  • Billy-J
  • Spotify Star
  • 156 Views
  • 1 replies
  • 0 likes
  • 156 Views
  • 1 replies
  • 0 likes

SUBSCRIPTION VIA GIFT CARD

I recently purchased two $10 spotify gift cards. i did not realize that they were only for the individual premium subscription. i needed them for the family subscription. so is there any way to use the gift cards toward my family plan.

  • Newbie
  • I recently purchased two $10 spotify gift cards. i did not realize that they were only for the individual premium subscription. i needed them for the family subscription. so is there any way to use t...
  • Billy-J
  • Spotify Star
  • 166 Views
  • 1 replies
  • 0 likes
  • 166 Views
  • 1 replies
  • 0 likes

30 day Free trial problems

So today i decided to finally redeem my free trial for Spotify and when i signed up it told me that it told me i had already redeemed a similar discount when i never had. Any solutions?

  • Newbie
  • So today i decided to finally redeem my free trial for Spotify and when i signed up it told me that it told me i had already redeemed a similar discount when i never had. Any solutions?
  • Billy-J
  • Spotify Star
  • 188 Views
  • 1 replies
  • 0 likes
  • 188 Views
  • 1 replies
  • 0 likes

Premium problems

So I updated my profile and purchased premium and well for some odd reasons the app doesn't give me the features. I went to check my subscription and it states PREMIUM... but why can't I use shuffle and or other premium features??

  • Newbie
  • So I updated my profile and purchased premium and well for some odd reasons the app doesn't give me the features. I went to check my subscription and it states PREMIUM... but why can't I use shuffle ...
  • Billy-J
  • Spotify Star
  • 152 Views
  • 1 replies
  • 0 likes
  • 152 Views
  • 1 replies
  • 0 likes

i have paid for the premium version but doesn't get premium one?

I have paid for premium version but i can only download. Can't choose next nor previous, played a music in my music but the next music is not in my music, still asking me to upgrade to premium version. I used spotify before and it doesn't happened to...

  • Newbie
  • I have paid for premium version but i can only download. Can't choose next nor previous, played a music in my music but the next music is not in my music, still asking me to upgrade to premium versio...
  • Billy-J
  • Spotify Star
  • 167 Views
  • 1 replies
  • 0 likes
  • 167 Views
  • 1 replies
  • 0 likes

Payment Issues

I put in my credit card number but it says payment failed. I have tried this over the past few days and it doesn't work. What do I do?

  • Newbie
  • I put in my credit card number but it says payment failed. I have tried this over the past few days and it doesn't work. What do I do?
  • Billy-J
  • Spotify Star
  • 142 Views
  • 1 replies
  • 0 likes
  • 142 Views
  • 1 replies
  • 0 likes

I cant use all the Premium functions. Help?

Hi.I have checked my payment and even logged out and in again.Can somebody help me help me?/David

  • Regular
  • Hi. I have checked my payment and even logged out and in again. Can somebody help me help me? /David
  • Billy-J
  • Spotify Star
  • 151 Views
  • 1 replies
  • 0 likes
  • 151 Views
  • 1 replies
  • 0 likes

changing phones

I have just signed up for a trial and have updated my phone. When logging into new phone with existing account information my trial does not work. I still have 2 months of trial to go. Any help would be appreciated.

  • Newbie
  • I have just signed up for a trial and have updated my phone. When logging into new phone with existing account information my trial does not work. I still have 2 months of trial to go. Any help would...
  • Billy-J
  • Spotify Star
  • 188 Views
  • 1 replies
  • 0 likes
  • 188 Views
  • 1 replies
  • 0 likes

Spotify charging me twice a month

PlanPremiumCountry IrelandDevicei Phone 7Operating SystemiOS 10 My Question or IssueHiI’ve just noticed that I’m am being charged twice a month for my Spotify premium accounts (2 separate €9.99 transactions a month) and have been for the last number ...

  • Casual Listener
  • Plan Premium Country  Ireland Device i Phone 7 Operating System iOS 10   My Question or Issue Hi I’ve just noticed that I’m am being charged twice a month for my Spotify premium ...
  • Billy-J
  • Spotify Star
  • 403 Views
  • 3 replies
  • 0 likes
  • 403 Views
  • 3 replies
  • 0 likes

redeeming 2 spotify gift cards

PlanFreeCountryUS Device(iPhone 6 Plus, Desktop PC)Operating System(iOS 11, Windows 10) My Question or IssueI have 2 US Spotify Gift Cards, $60 each. Can I redeem both cards and activate Premium Plan? Will redeeming both cards top up my account for a...

  • Newbie
  • Plan Free Country US  Device (iPhone 6 Plus, Desktop PC) Operating System (iOS 11, Windows 10)   My Question or Issue I have 2 US Spotify Gift Cards, $60 each.  Can I redeem ...
  • Billy-J
  • Spotify Star
  • 220 Views
  • 1 replies
  • 0 likes
  • 220 Views
  • 1 replies
  • 0 likes

I can't see my premium account on my PC

I alredy have a premium account. I can use it on my phone but when I try to use it on my PC it's says you are using spotify free.. PremiumCountry turkeyDevice(lenovo)Operating System(Windows 10) My Question or Issue how can I fix it?

  • Newbie
  • I alredy have a premium account. I can use it on my phone but when I try to use it on my PC it's says you are using spotify free..  Premium Country  turkey Device (lenovo) Operating S...
  • Billy-J
  • Spotify Star
  • 201 Views
  • 1 replies
  • 0 likes
  • 201 Views
  • 1 replies
  • 0 likes

already paid but my premium didnt work

i have been subscribed and used it without any problem. Then today(19 aug) it showed that my account was free account and needed to be upgrade for premium but it had already charged me on 15th aug. (after paying on 15th i still used it as premiere) i...

  • Newbie
  •   i have been subscribed and used it without any problem.   Then today(19 aug) it showed that my account was free account and needed to be upgrade for premium but it had already cha...
  • Billy-J
  • Spotify Star
  • 181 Views
  • 1 replies
  • 0 likes
  • 181 Views
  • 1 replies
  • 0 likes

Getting error "Oops! Something went wrong, please try again." trying to disable auto-renewal

PlanPremiumCountryUS DeviceDesktopOperating SystemWindows 10 My Question or IssueMy premium plan is still valid until 12/13, but I'd like to disable auto-renewal. When I attempt to do this by using the "Cancel Premium" button, I repeatedly receive th...

  • Casual Listener
  • Plan Premium Country US  Device Desktop Operating System Windows 10   My Question or Issue My premium plan is still valid until 12/13, but I'd like to disable auto-renewal.  ...
  • dev_sec
  • Casual Listener
  • 1947 Views
  • 2 replies
  • 0 likes
  • 1947 Views
  • 2 replies
  • 0 likes

Upgrade to Premium for Student

I upgraded to Premium for Students (Spotify Sweden) today. The thing is that I recently got a new card so my payment-information was not updated. I was prompted to change my payment-information to a valid one BEFORE getting the discount for students....

  • Newbie
  • I upgraded to Premium for Students (Spotify Sweden) today. The thing is that I recently got a new card so my payment-information was not updated.    I was prompted to change my payment-in...
  • Billy-J
  • Spotify Star
  • 297 Views
  • 1 replies
  • 0 likes
  • 297 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium Student with a new student ID

PlanFree/PremiumCountry US My Question or IssueI had Premium Student for 2 years when I was an undergrad. I’m starting grad school now at a different university and I have a different student ID. Do I still have only 2 years left of Premium Student o...

  • Newbie
  •   Plan Free/Premium Country   US   My Question or Issue I had Premium Student for 2 years when I was an undergrad. I’m starting grad school now at a different university and I ...
  • user-removed
  • Not applicable
  • 499 Views
  • 1 replies
  • 0 likes
  • Premium Student
  • 499 Views
  • 1 replies
  • 0 likes

Family plan not working

PlanFamilt PremiumCountry usa Device Operating SystemNot sure My Question or IssueMy mom paid our premupr bill and I was in the previous family plan but it's saying I'm on a free account

  • Newbie
  •   Plan Familt Premium Country usa   Device   Operating System Not sure   My Question or Issue My mom paid our premupr bill and I was in the previous family plan but i...
  • Billy-J
  • Spotify Star
  • 204 Views
  • 1 replies
  • 0 likes
  • 204 Views
  • 1 replies
  • 0 likes

Charged for regular subscription though I was verified as a student

I wasn't able to find a live chat solution to speak with spotify staff directly, but I was hoping that someone from the team could refund me for the months that I was charged 9.99CAD when I had sent in proof that I was a student for the student premi...

  • Newbie
  •   I wasn't able to find a live chat solution to speak with spotify staff directly, but I was hoping that someone from the team could refund me for the months that I was charged 9.99CAD when I h...
  • Billy-J
  • Spotify Star
  • 230 Views
  • 1 replies
  • 1 likes
  • 230 Views
  • 1 replies
  • 1 likes

Payment date changing

First off I'd like to say I've made some late payments, and I was wondering if that's the issue.But basically my charge date is consistently changing, it began on January 22, then I was charged on February 14, and now I'm being charged on March 3rd. ...

  • Casual Listener
  • First off I'd like to say I've made some late payments, and I was wondering if that's the issue. But basically my charge date is consistently changing, it began on January 22, then I was charged on ...
  • Billy-J
  • Spotify Star
  • 266 Views
  • 1 replies
  • 0 likes
  • payment issues
  • 266 Views
  • 1 replies
  • 0 likes