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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • OscarDC
  • Moderator
  • 59348 Views
  • 25 replies
  • 5 likes
  • 59348 Views
  • 25 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 35393 Views
  • 19 replies
  • 2 likes
  • 35393 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Eni
  • Moderator
  • 26560 Views
  • 16 replies
  • 2 likes
  • 26560 Views
  • 16 replies
  • 2 likes

i paid twice but i get nothing?

i dont get it how is it possible? i saw there is i priced twice but still i dont have anything. how can i get my money back?

  • Newbie
  • i dont get it how is it possible? i saw there is i priced twice but still i dont have anything. how can i get my money back?    <removed sensitive information>
  • Luke
  • Spotify Star
  • 152 Views
  • 1 replies
  • 0 likes
  • 152 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment need to change card

I got a new card in the mail, and I went to update it for my Spotify Premium. The thing is when I click the update button it won't allow me to update it the page just reloads. So I'm unable to change my card.

  • Newbie
  • I got a new card in the mail, and I went to update it for my Spotify Premium. The thing is when I click the update button it won't allow me to update it the page just reloads. So I'm unable to change...
  • catinet
  • Casual Listener
  • 953 Views
  • 10 replies
  • 0 likes
  • 953 Views
  • 10 replies
  • 0 likes

Unredeemable Spotify Gift

Hello Spotify, Good morning I got a 3 month spotify premium gift, in a form of an email, from my friend last Christmas. I tried redeeming it today but it gives me the "The code you've entered is invalid for your country." I don't know what do next fr...

  • Casual Listener
  • Hello Spotify,   Good morning 🙂   I got a 3 month spotify premium gift, in a form of an email, from my friend last Christmas. I tried redeeming it today but it gives me the " The cod...
  • Maxim
  • Spotify Star
  • 393 Views
  • 3 replies
  • 0 likes
  • 393 Views
  • 3 replies
  • 0 likes

Paid two times but still have free account

When I was trying to get Premium as Student my network dropped but the money charged. When I was trying again my network dropped but it charged again. But I have still free account

  • Casual Listener
  • When I was trying to get Premium as Student my network dropped but the money charged. When I was trying again my network dropped but it charged again. But I have still free account
  • 2126lxvk4lziskd
  • Casual Listener
  • 181 Views
  • 2 replies
  • 0 likes
  • 181 Views
  • 2 replies
  • 0 likes

Membership

I have been a Spotify premium member for over a year. However my account currently says that I am a Spotify free member. Irregardless, I want to cancel my membership. How do I go about doing that?

  • Newbie
  • I have been a Spotify premium member for over a year. However my account currently says that I am a Spotify free member. Irregardless, I want to cancel my membership. How do I go about doing that?
  • Bittencourt
  • Spotify Star
  • 131 Views
  • 1 replies
  • 0 likes
  • 131 Views
  • 1 replies
  • 0 likes

creditcard from different country than were we live

Can some one help us with following, linving in Belgium try to get premium family . Creditcard is from Netherlands as we wokr there.System ask to change country or payment method?What should be solution? next question, 5 fam members on same adress , ...

  • Newbie
  • Can some one help us with following, linving in Belgium try to get premium family . Creditcard is from Netherlands as we wokr there. System ask to change country or payment method? What should be s...
  • Jacquelinehowe
  • Composer
  • 110 Views
  • 1 replies
  • 0 likes
  • 110 Views
  • 1 replies
  • 0 likes

Superuser Contribution change country

im colombian, but recently i moved to france, and i want to change my credit card, but i can´t because in my count my current location is colombia, how can i change my loction to france. thanks sorry for my english

  • Newbie
  • im colombian, but recently i moved to france, and i want to change my credit card, but i can´t because in my count my current location is colombia, how can i change my loction to france. thanks ...
  • ndoksanovic
  • Newbie
  • 157 Views
  • 2 replies
  • 0 likes
  • 157 Views
  • 2 replies
  • 0 likes

FAMILY PREMIUM can access properly for my wife to join

I have tried continually to add my wife to my family premium subscription . She receives the link accepts and then the page that appears is my home page with all my details on and asks her for new subscription details . Our email addressed are of cou...

  • Casual Listener
  • I have tried continually to add my wife to my family premium subscription  . She receives the link accepts and then the page that appears is my home page with all my details on and asks her for ...
  • beachdevo25
  • Music Fan
  • 157 Views
  • 3 replies
  • 0 likes
  • 157 Views
  • 3 replies
  • 0 likes

Solved!! Can't update my payment information

My account doesn't give me the option to update or even see my payment method information, does anyone has an idea of what can I do?

  • Visitor
  • My account doesn't give me the option to update or even see my payment method information, does anyone has an idea of what can I do?    
  • user-removed
  • Not applicable
  • 226 Views
  • 4 replies
  • 0 likes
  • 226 Views
  • 4 replies
  • 0 likes

G

Why I’m I being charged when have never used Spotify, I don’t even have the app and now I’m overdraft trying to pay with speeding ticke with no money on my account saying I’m being charge for Spotify please I need the money ASAP for my speeding ticke...

  • Casual Listener
  • Why I’m I being charged when have never used Spotify, I don’t even have the app and now I’m overdraft trying to pay with speeding ticke with no money on my account saying I’m being charge for Spotify...
  • beachdevo25
  • Music Fan
  • 147 Views
  • 4 replies
  • 0 likes
  • 147 Views
  • 4 replies
  • 0 likes

refund

refund-will I get a refund if I ask for one because i forgot to cancel subscription

  • Newbie
  • refund-will I get a refund if I ask for one because i forgot to cancel subscription 
  • beachdevo25
  • Music Fan
  • 135 Views
  • 2 replies
  • 0 likes
  • 135 Views
  • 2 replies
  • 0 likes

Delay my free trial

Hello,I've just signed in for the free trial, but just remembered that my mobile phone will be going to technical assistance for at least a month, so I would like to know if it is possible to delay the free trial and how can I do it.Thank you!

  • Newbie
  • Hello, I've just signed in for the free trial, but just remembered that my mobile phone will be going to technical assistance for at least a month, so I would like to know if it is possible to delay...
  • beachdevo25
  • Music Fan
  • 122 Views
  • 1 replies
  • 0 likes
  • 122 Views
  • 1 replies
  • 0 likes

Superuser Contribution Student Premium

I paid the 50SEK but i never got my premium??? 

  • Newbie
  • I paid the 50SEK but i never got my premium???  
  • SergioDavid
  • Roadie
  • 142 Views
  • 1 replies
  • 0 likes
  • 142 Views
  • 1 replies
  • 0 likes

Superuser Contribution Charged over 100 for one month subscription

Spotify charged my bank account 131.87 for one months subscription - I cannot get ahold of any sort of spotify representative

  • Newbie
  • Spotify charged my bank account 131.87 for one months subscription - I cannot get ahold of any sort of spotify representative
  • SergioDavid
  • Roadie
  • 140 Views
  • 1 replies
  • 0 likes
  • 140 Views
  • 1 replies
  • 0 likes

Superuser Contribution I cant purchase Premium.

Payment failed. Try again, or use a different payment method.Is what I get when I'm trying to purchase premium, with a VISA Debit Card.I do have enough funds on my card and my Spotify Profile is set in the same country as the VISA Card (also I reside...

  • Newbie
  • Payment failed. Try again, or use a different payment method. Is what I get when I'm trying to purchase premium, with a VISA Debit Card. I do have enough funds on my card and my Spotify Profile is...
  • SergioDavid
  • Roadie
  • 162 Views
  • 1 replies
  • 0 likes
  • 162 Views
  • 1 replies
  • 0 likes

Superuser Contribution My premium account suddenly canceled.

I have been a Spotify Premium subscriber for just under 3 years, and recently the subsciption was canceled without any notification to me. I did not want to cancel my subscription, and I would not expect this from Spotify. Even when checking my accou...

  • Newbie
  • I have been a Spotify Premium subscriber for just under 3 years, and recently the subsciption was canceled without any notification to me. I did not want to cancel my subscription, and I would not ex...
  • SergioDavid
  • Roadie
  • 1741 Views
  • 1 replies
  • 0 likes
  • 1741 Views
  • 1 replies
  • 0 likes

Superuser Contribution Student Premium

Trying to verify I'm a student, and I'm registered through Facebook with my university email and I was able to find my University and I'm still not able to get verification.

  • Newbie
  • Trying to verify I'm a student, and I'm registered through Facebook with my university email and I was able to find my University and I'm still not able to get verification. 
  • SergioDavid
  • Roadie
  • 126 Views
  • 1 replies
  • 0 likes
  • 126 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Premium problem

Hello! I was using the 30 day trial mode and I decided to buy premium and I paid for 1 year but today It says there is no payment and I should update the payment method but the money is already gone what am I supposed to do? Thanks for the answers.

  • Newbie
  • Hello! I was using the 30 day trial mode and I decided to buy premium and I paid for 1 year but today It says there is no payment and I should update the payment method but the money is already gone ...
  • SergioDavid
  • Roadie
  • 155 Views
  • 1 replies
  • 0 likes
  • 155 Views
  • 1 replies
  • 0 likes