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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5342 Views
  • 23 replies
  • 2 likes
  • 5342 Views
  • 23 replies
  • 2 likes

Superuser Contribution Extra Subscription Charges

PlanPremiumCountry USADeviceiPhone 7 plusOperating SystemiOS 10 My Question or IssueHey, I am part of a family plan, however, I am still being charged for a separate account, outside of my family plan, as well. When I go onto my account it only shows...

  • Newbie
  • Plan Premium Country  USA Device iPhone 7 plus Operating System iOS 10  My Question or Issue Hey, I am part of a family plan, however, I am still being charged for a separate ...
  • Alfredo
  • Roadie
  • 214 Views
  • 1 replies
  • 0 likes
  • 214 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium account won't cancel

PlanPremiumCountry United KingdomDeviceLenovo K5 VibeOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Whenever I go on the Spotify website and try to cancel my premium account, it says that an error has occurred and to try...

  • Casual Listener
  • Plan Premium Country  United Kingdom Device Lenovo K5 Vibe Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  Whenever I go on the Spotify ...
  • Alfredo
  • Roadie
  • 558 Views
  • 6 replies
  • 0 likes
  • 558 Views
  • 6 replies
  • 0 likes

Acount made through facebook

N My Question or Issue I paid Premium For 1 week via prepaid load after a week it expired now I want to get another week again via prepaid load but it always says:Oops, something went wrong. Please try again or contact our support team.thanks for res...

  • Newbie
  • N   My Question or Issue  I paid Premium For 1 week via prepaid load after a week it expired now I want to get another week again via prepaid load but it always says:Oops, something went...
  • Jollof
  • Composer
  • 228 Views
  • 1 replies
  • 0 likes
  • 228 Views
  • 1 replies
  • 0 likes

My money has been charged 2 times but still receive payment failed

PlanPremiumCountryVietnam DeviceSamsung Galaxy 8, iMac 2017 My Question or IssueFirst sorry for my bad englishI received the email announce me my payment failed but I check my bank account the money already charge 2 times. Please support me.

  • Newbie
  • Plan Premium Country Vietnam   Device Samsung Galaxy 8, iMac 2017     My Question or Issue First sorry for my bad english I received the email announce me my payment failed ...
  • Jollof
  • Composer
  • 327 Views
  • 1 replies
  • 0 likes
  • Subscriptions
  • 327 Views
  • 1 replies
  • 0 likes

Suscription updated

I lost my premium suscritoion a month ago but now I’ve already paid for it again cuz I changed my credit card but I’m still waiting to have again my premium account , the payment was discount from the credit card but I’m still having free mods instea...

  • Newbie
  • I lost my premium suscritoion a month ago but now I’ve already paid for it again cuz I changed my credit  card but I’m still waiting to have again my premium account , the payment was ...
  • Jollof
  • Composer
  • 205 Views
  • 1 replies
  • 0 likes
  • 205 Views
  • 1 replies
  • 0 likes

Problem with 3 months premium for 0,99

Hi, I've got a problem beacuase i have never avtived spotify premium and i can active 3 months premium for 0,99 and problem is that i have 1,81 on my paypal account. When i click to pay i have to add credit card on my paypal. I don't know why. I don'...

  • Newbie
  • Hi, I've got a problem beacuase i have never avtived spotify premium and i can active 3 months premium for 0,99 and problem is that i have 1,81 on my paypal account. When i click to pay i have to add...
  • Maxim
  • Spotify Star
  • 271 Views
  • 1 replies
  • 1 likes
  • 271 Views
  • 1 replies
  • 1 likes

Cancel premium

PlanPremiumCountry Canada Device I phone 7Operating Systemios My Question or Issuei was wondering if I cancel my premium what happens to all my song the I downloaded. thanks

  • Newbie
  • Plan Premium Country  Canada  Device I phone 7 Operating System ios   My Question or Issue i was wondering if I cancel my premium what happens to all my song the I downloaded....
  • Maxim
  • Spotify Star
  • 197 Views
  • 1 replies
  • 0 likes
  • 197 Views
  • 1 replies
  • 0 likes

USA Gift Cards not accepted?

I'm trying to pay for Spotify with a 25$ Visa Vanilla gift card that is activated and registered. When I chatted with a Spotify chat helper they said this USA gift card is not accepted. Is this true? The statement on spotifys Website says Gift cards ...

  • Casual Listener
  •  I'm trying to pay for Spotify with a 25$ Visa Vanilla gift card that is activated and registered.  When I chatted with a Spotify chat helper they said this USA gift card is not accepted. ...
  • Maxim
  • Spotify Star
  • 185 Views
  • 1 replies
  • 0 likes
  • 185 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cartão de débito não aceito

Fui tentar fazer o pagamento pelo cartão de débito e pediu pra colocar um de crédito, o que não faz o menor sentido

  • Casual Listener
  • Fui tentar fazer o pagamento pelo cartão de débito e pediu pra colocar um de crédito, o que não faz o menor sentido
  • Alfredo
  • Roadie
  • 504 Views
  • 3 replies
  • 0 likes
  • 504 Views
  • 3 replies
  • 0 likes

Superuser Contribution Premium Kundigung

PlanPremiumCountryGermany Device(iPhone 6s)Operating System(iOS 11) My Question or Issue Hallo Zusahmen, ich mochte kundigen von Spotify Premium.Aber nachdem drucke ich auf kundigung knopf, ich sehe..(-Hoppla! Da ist wohl etwas schiefgegangen. Versuc...

  • Casual Listener
  •   Plan Premium Country Germany   Device (iPhone 6s) Operating System (iOS 11)   My Question or Issue   Hallo Zusahmen, ich mochte kundigen von Spotify Premium. Aber ...
  • Alfredo
  • Roadie
  • 559 Views
  • 3 replies
  • 0 likes
  • 559 Views
  • 3 replies
  • 0 likes

Superuser Contribution I pay for premium but my account is back to free

PlanPremiumCountry SwedenDeviceHonor (android)Operating System(Android Oreo, Windows 10) My Question or IssueLast week my Spotify app failed on my phone. I waited 2 days and had to re-install it. After this my account is showing free instead of premi...

  • Casual Listener
  • Plan Premium Country  Sweden Device Honor (android) Operating System (Android Oreo, Windows 10)   My Question or Issue Last week my Spotify app failed on my phone. I waited 2...
  • Alfredo
  • Roadie
  • 463 Views
  • 3 replies
  • 0 likes
  • 463 Views
  • 3 replies
  • 0 likes

Superuser Contribution Kicked out from family group with no reason

PlanPremiumCountry TaiwanDeviceiPhone 6Operating SystemiOS 11 My Question or IssueMy account was returned to free plan accidently. I recieved the confirm email few days ago, and finished the confirmation. It did't keep me in the family plan for long,...

  • Casual Listener
  • Plan Premium Country  Taiwan Device iPhone 6 Operating System iOS 11   My Question or Issue My account was returned to free plan accidently. I recieved the confirm email few days ...
  • Alfredo
  • Roadie
  • 1758 Views
  • 4 replies
  • 0 likes
  • 1758 Views
  • 4 replies
  • 0 likes

Superuser Contribution payment update page keeps crashing

I want to update my credit card info and it wont let me everytime the network doesn't seem to even want me to put in ? the page skips through like i never pressed the button.

  • Newbie
  • I want to update my credit card info and it wont let me everytime the network doesn't seem to even want me to put in ? the page skips through like i never pressed the button.
  • -7h_rjjz1is
  • Newbie
  • 370 Views
  • 3 replies
  • 1 likes
  • 370 Views
  • 3 replies
  • 1 likes

Superuser Contribution I got 2 bills in this month

Hi, I have a problem. I clicked student premium and i didn't applied. So i tried twice entering credit card and got my money twice. So I paid twice without premium! I opened Support Ticket and may i get refund? I haven't even got premium now! I'm fro...

  • Newbie
  • Hi, I have a problem. I clicked student premium and i didn't applied. So i tried twice entering credit card and got my money twice. So I paid twice without premium! I opened Support Ticket and may i ...
  • SergioDavid
  • Roadie
  • 318 Views
  • 1 replies
  • 0 likes
  • 318 Views
  • 1 replies
  • 0 likes

Superuser Contribution PAY BY MOBILE NOT WORKING

Hi. Pay by mobile is not working on my account. I have been paying thru this method for months now and when I’m about to pay my subscription for this month, there’s no option of paying by mobile. I’m from Philippines and my carrier is Globe. I don’t ...

  • Newbie
  • Hi. Pay by mobile is not working on my account. I have been paying thru this method for months now and when I’m about to pay my subscription for this month, there’s no option of paying by mobile. I’m...
  • SergioDavid
  • Roadie
  • 1281 Views
  • 1 replies
  • 0 likes
  • 1281 Views
  • 1 replies
  • 0 likes

Superuser Contribution Error Finding Page Help Me Please

Hey community, its my very first problem and i thought you guys could help me out.I am trying to pay for a Spotify Family Membership. I write my info but when i say start my family premium blah blah it opens a page where it says error finding page.I'...

  • Newbie
  • Hey community, its my very first problem and i thought you guys could help me out.I am trying to pay for a Spotify Family Membership. I write my info but when i say start my family premium blah blah ...
  • SergioDavid
  • Roadie
  • 262 Views
  • 1 replies
  • 0 likes
  • 262 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cuenta premiun

Hola buenos dias!Necesito ayuda...contrate el pack familiar premiun pero el mismo dia probe los siete dias gratis que se vencieron ayer y cuando entro a la app no me deja reproducir la musica, me dice que me pase a premiun. ...

  • Newbie
  • Hola buenos dias! Necesito ayuda...contrate el pack familiar premiun pero el mismo dia probe los siete dias gratis que se vencieron ayer y cuando entro a la app no me deja reproducir la musica, me d...
  • SergioDavid
  • Roadie
  • 190 Views
  • 1 replies
  • 0 likes
  • 190 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify forgot who all my family members were on my family subscription.

So my premium family sub lapsed today because I forgot to update new card information. I entered in the info and re-upped my subscription. Now it wants me to start over with adding family members which was a nightmare setting up in the first place. C...

  • Newbie
  • So my premium family sub lapsed today because I forgot to update new card information. I entered in the info and re-upped my subscription. Now it wants me to start over with adding family members whi...
  • SergioDavid
  • Roadie
  • 196 Views
  • 1 replies
  • 0 likes
  • 196 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment

I did not subscribe to pay for the next month of spotify and did not have enough balance on paypal anyway and it stilll took money from my paypal now im in debt

  • Newbie
  • I did not subscribe to pay for the next month of spotify and did not have enough balance on paypal anyway and it stilll took money from my paypal now im in debt  
  • SergioDavid
  • Roadie
  • 239 Views
  • 1 replies
  • 0 likes
  • 239 Views
  • 1 replies
  • 0 likes