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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Saraahhh111
  • Visitor
  • 1464 Views
  • 19 replies
  • 1 likes
  • 1464 Views
  • 19 replies
  • 1 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • RachelleRachelle
  • Casual Listener
  • 47408 Views
  • 20 replies
  • 3 likes
  • 47408 Views
  • 20 replies
  • 3 likes

Superuser Contribution Over charged

Hi,I had a subscription to Spotify and I had to cancel it because I was being charged twice in a month, one on the first and one of the fifth of each month. I checked for any other accounts linked to my card and found none. I’m running low on money a...

  • Newbie
  • Hi, I had a subscription to Spotify and I had to cancel it because I was being charged twice in a month, one on the first and one of the fifth of each month. I checked for any other accounts linked ...
  • Jack
  • Roadie
  • 128 Views
  • 1 replies
  • 0 likes
  • 128 Views
  • 1 replies
  • 0 likes

Superuser Contribution I'm getting charged for a mysterious account I haven't used in years...

I should have caught it sooner, but I've apparently had a Spotify subscription for a while but I can't figure out from where I'm getting charged. It was hidden in my apple bill I guess... I use Apple Music and didn't realize Spotify trial continued t...

  • Newbie
  • I should have caught it sooner, but I've apparently had a Spotify subscription for a while but I can't figure out from where I'm getting charged. It was hidden in my apple bill I guess... I use Apple...
  • Jack
  • Roadie
  • 138 Views
  • 1 replies
  • 0 likes
  • 138 Views
  • 1 replies
  • 0 likes

Superuser Contribution Being billed twice each month

I have been charged twice each month since September for Premium. In Aptil i switched to FAmily but I am still being charged ONE of the Premium rates in addition. I can't find another account. HOW DO I CONTACT SPOTIFY ABOUT THIS? Thanks for any help ...

  • Newbie
  • I have been charged twice each month since September for Premium.  In Aptil i switched to FAmily but I am still being charged ONE of the Premium rates in addition. I can't find another account.&...
  • Jack
  • Roadie
  • 136 Views
  • 1 replies
  • 0 likes
  • 136 Views
  • 1 replies
  • 0 likes

Superuser Contribution is Spotify secure?

i want to sign up for spotify premium sinc it just come to Viet Nam but am a little bit afraid about credit card security stuff especially last time deezer charge me a lot of money ( like an amount for a 3 months but i only choose pay for 1 month ). ...

  • Casual Listener
  • i want to sign up for spotify premium sinc it just come to Viet Nam but am a little bit afraid about credit card security stuff especially last time deezer charge me a lot of money ( like an amount f...
  • Jack
  • Roadie
  • 800 Views
  • 1 replies
  • 0 likes
  • 800 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify, WhatsApp

Why when you listen some audio in WhatsApp, Spotify doesn’t continues de songs

  • Newbie
  • Why when you listen some audio in WhatsApp, Spotify doesn’t continues de songs 
  • Jack
  • Roadie
  • 1322 Views
  • 1 replies
  • 0 likes
  • 1322 Views
  • 1 replies
  • 0 likes

Spotify for Students issue

Good morning.I'm an italian user. Basically, I paid for a subscription to Spotify for Students, and I see that the payment has already been credited on my Visa. (€4,99)The problem is that another Spotify account was open on my browser when I tried to...

  • Visitor
  • Good morning. I'm an italian user. Basically, I paid for a subscription to Spotify for Students, and I see that the payment has already been credited on my Visa. (€4,99) The problem is that another...
  • user-removed
  • Not applicable
  • 126 Views
  • 1 replies
  • 0 likes
  • 126 Views
  • 1 replies
  • 0 likes

premium subscribing.

Why the promotion of “0.99 for three months” is not working? 

  • Newbie
  • Why the promotion of “0.99 for three months” is not working? 
  • Maxim
  • Spotify Star
  • 111 Views
  • 1 replies
  • 0 likes
  • 111 Views
  • 1 replies
  • 0 likes

Can't pay by mobile

Hi can I know if the option pay by mobile has been cancelled? I only have option for credit card and mol point .....

  • Newbie
  • Hi can I know if the option pay by mobile has been cancelled? I only have option for credit card and mol point .....
  • Maxim
  • Spotify Star
  • 196 Views
  • 1 replies
  • 0 likes
  • 196 Views
  • 1 replies
  • 0 likes

Still Free for a paid account

Hi, I upgraded to spotify premium for students today and paid the amount for it at 16:25, GMT+3. Sent my transcripts and waiting for confirming, despite it said it isnt, the money is charged. So, I don't want my account to stay free as i paid for pre...

  • Newbie
  • Hi,   I upgraded to spotify premium for students today and paid the amount for it at 16:25, GMT+3. Sent my transcripts and waiting for confirming, despite it said it isnt, the money is ch...
  • Luke
  • Spotify Star
  • 141 Views
  • 1 replies
  • 0 likes
  • 141 Views
  • 1 replies
  • 0 likes

Paid for Premium but can’t login

Hi, I paid the monthly subscription fee of $12.99 for my premium account and when I try to login, a notification pops up saying that I can only use Spotify abroad for 14 days. So it seems that they didn’t recognize my payment for my premium account? ...

  • Newbie
  • Hi,   I paid the monthly subscription fee of $12.99 for my premium account and when I try to login, a notification pops up saying that I can only use Spotify abroad for 14 days. So it see...
  • Luke
  • Spotify Star
  • 142 Views
  • 1 replies
  • 0 likes
  • 142 Views
  • 1 replies
  • 0 likes

Visa prepaid card doesn't work

It won't accept the card, but the card works on other online providers. The card profile requires a space in the postal code and spotify's payment form doesn't allow a space in the postal code, which I believe is the issue

  • Casual Listener
  • It won't accept the card, but the card works on other online providers. The card profile requires a space in the postal code and spotify's payment form doesn't allow a space in the postal code, which...
  • Luke
  • Spotify Star
  • 461 Views
  • 3 replies
  • 0 likes
  • 461 Views
  • 3 replies
  • 0 likes

Can't Subscribe for premium - Philippines

Hi, It's my second day of trying to subscribe for premium. Every time I click continue to avail the premium, there's always a prompt "Oops something went wrong. Please contact our support team etc. " I have use the prepaid payment method.Did anyone e...

  • Casual Listener
  • Hi, It's my second day of trying to subscribe for premium. Every time I click continue to avail the premium, there's always a prompt "Oops something went wrong. Please contact our support team etc. "...
  • Carlang_Ko
  • Casual Listener
  • 280 Views
  • 2 replies
  • 0 likes
  • 280 Views
  • 2 replies
  • 0 likes

Pagamento do plano

Olá, tive um problema em meu cartão de crédito e fiz o cancelamento dele no dia 14/05/2018, o spotify desconta os 26,90 todo dia 10 do mês. Cancelei a minha conta no dia 17/05/2018, e aparece que a conta somente vai ser cancelada no dia 10 do próximo...

  • Newbie
  • Olá, tive um problema em meu cartão de crédito e fiz o cancelamento dele no dia 14/05/2018, o spotify desconta os 26,90 todo dia 10 do mês. Cancelei a minha conta no dia 17/05/2018, e aparece que a c...
  • Bittencourt
  • Spotify Star
  • 172 Views
  • 1 replies
  • 0 likes
  • 172 Views
  • 1 replies
  • 0 likes

Problem with upgrading to Premium using PayPal

I'm attempting to upgrade my free Spotify account to the 3 months Premium for 99 cent deal that I got an email about. It takes me through to the Paypal payment page, I choose my credit card, it says processing, processing, and then goes back to the s...

  • Casual Listener
  • I'm attempting to upgrade my free Spotify account to the 3 months Premium for 99 cent deal that I got an email about.  It takes me through to the Paypal payment page, I choose my credit card, it...
  • KelliSue
  • Casual Listener
  • 279 Views
  • 3 replies
  • 0 likes
  • 279 Views
  • 3 replies
  • 0 likes

Getting Premium

Hi. I'm trying to order premium on my phone and I choosecto pay with Paypal. I enter my PayPal details and it takes me to Accept and Pay. I click Accept and Pay and it brings me back to the screen to choose whether I want to pay with card or PayPal.I...

  • Newbie
  • Hi.  I'm trying to order premium on my phone and I choosecto pay with Paypal. I  enter my PayPal details and it takes me to Accept and Pay. I click Accept and Pay and it brings me back to...
  • imattolo
  • Community Legend
  • 126 Views
  • 1 replies
  • 0 likes
  • 126 Views
  • 1 replies
  • 0 likes

Premium Price

I went to the Spotify website and saw an offer £0.99 for 3 months and I thought great I will buy it. I then clicked on it and had to log into my account and after that, it then said that the price for 3 Months was £9.99. Can anyone suggest why this i...

  • Newbie
  • I went to the Spotify website and saw an offer £0.99 for 3 months and I thought great I will buy it. I then clicked on it and had to log into my account and after that, it then said that the pri...
  • imattolo
  • Community Legend
  • 143 Views
  • 1 replies
  • 0 likes
  • 143 Views
  • 1 replies
  • 0 likes

Problemi con pagamento

Salve, io ho scaricato spotify e ho fatto l’abbonamento Premium a 0,99€ per tre mesi sul sito di spotify registrandomi, poi quando ho scaricato l’app e ho fatto l’accesso mi ha dato ancora account free, allora sono tornata sul sito di spotify ho paga...

  • Newbie
  • Salve, io ho scaricato spotify e ho fatto l’abbonamento Premium a 0,99€ per tre mesi sul sito di spotify registrandomi, poi quando ho scaricato l’app e ho fatto l’accesso mi ha dato ancora account fr...
  • imattolo
  • Community Legend
  • 145 Views
  • 1 replies
  • 0 likes
  • 145 Views
  • 1 replies
  • 0 likes

new account and premium not working

I just got a new account because I had to change and they “transferred” my playlist over but I can’t even control it, plus I had to add my payment info and that’s not working either it says I already have it but when I go on my account I don’t have i...

  • Newbie
  • I just got a new account because I had to change and they “transferred” my playlist over but I can’t even control it, plus I had to add my payment info and that’s not working either it says I already...
  • Luke
  • Spotify Star
  • 130 Views
  • 1 replies
  • 0 likes
  • 130 Views
  • 1 replies
  • 0 likes

Got the 3 month subscription, premium does not work

I just recently got the 3 month subscription for 9.99, but premium does not seem to work on my phone. It seems to work well on my laptop, but I'm missing features such as skipping songs, fast forwarding, unlimited skips, etc. even when it clearly say...

  • Visitor
  • I just recently got the 3 month subscription for 9.99, but premium does not seem to work on my phone. It seems to work well on my laptop, but I'm missing features such as skipping songs, fast forward...
  • Luke
  • Spotify Star
  • 134 Views
  • 1 replies
  • 0 likes
  • 134 Views
  • 1 replies
  • 0 likes