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Re-Initiate Premium Mini

Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...

Casual Listener

Anonymous_Saiyan

Visitor

75327 Views

20 replies

100 likes

  • 75327 Views
  • 20 replies
  • 100 likes

Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

140296 Views

69 replies

10 likes

Premium for Family
  • 140296 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

80729 Views

89 replies

4 likes

  • 80729 Views
  • 89 replies
  • 4 likes

Superuser Contribution hulu is saying start free trial when i am premum

Plan 9.99PremiumCountry usa DevicepcOperating SystemWindows 10 My Question or Issue hulu is saying start free trial when i am premum and i linked my spotify to my hulu

Visitor

  Plan 9.99 Premium Country usa   Device pc Operating System Windows 10   My Question or Issue  hulu is saying start free trial when i am premum and i linked my spotify...

Guido

Spotify Legend

1617 Views

1 replies

0 likes

  • 1617 Views
  • 1 replies
  • 0 likes

Please Add Spotify Radio Function to Sonos

PlanFree/PremiumCountry MalaysiaDevice(Samsung Galaxy 9+)Operating System(Android Oreo) My Question or Issue I just downloaded spotify and i wanted to get spotify premium and whenever i press get premium it says free account and i don't find anything...

Newbie

Plan Free/Premium Country  Malaysia Device (Samsung Galaxy 9+) Operating System (Android Oreo)  My Question or Issue  I just downloaded spotify and i wanted to get spotif...

BlackPillow

Composer

281 Views

1 replies

0 likes

  • 281 Views
  • 1 replies
  • 0 likes

Solved!! where is my radio feature?... I'm a premium subscriber

PlanPremiumCountryCanada DeviceGoogle Pixel 2Operating Systemlatest android update My Questionthe radio feature has been removed from my web and mobile applications. from what I read on the web, this was only for Free users. I'm a premium subscriber,...

Casual Listener

  Plan Premium Country Canada  Device Google Pixel 2 Operating System latest android update  My Question the radio feature has been removed from my web and mobile application...

Shontogi

Newbie

589 Views

3 replies

0 likes

  • 589 Views
  • 3 replies
  • 0 likes

Spotify presale tickets for Disturbed

Hi, any idea how I can get a code for the Spotify presale for Disturbed 2019 tour, according to ticketmaster they are on sale from Wed 24 Oct 2018 @ 10:00. I have subscribed to the artist and updates and listen to them a lot!!Thanks!Kate

Casual Listener

Hi, any idea how I can get a code for the Spotify presale for Disturbed 2019 tour, according to ticketmaster they are on sale from Wed 24 Oct 2018 @ 10:00.  I have subscribed to the artist and u...

user-removed

Not applicable

1453 Views

2 replies

1 likes

  • 1453 Views
  • 2 replies
  • 1 likes

Cannot upgrade to Premium

PlanFreeCountry Costa RicaDeviceDell Laptop with Windows 10 and Samsung Galaxy J8 (Android)Operating SystemWindows 10 and Android 8.0 My Question or Issue I want to upgrade to Premium and I am getting an error indicating that something goes wrong and...

Newbie

Plan Free Country  Costa Rica Device Dell Laptop with Windows 10 and Samsung Galaxy J8 (Android) Operating System Windows 10 and Android 8.0   My Question or Issue  I want to...

Jose_M

Spotify Star

358 Views

1 replies

0 likes

  • 358 Views
  • 1 replies
  • 0 likes

Superuser Contribution tengo mi suscripcion premium paga y siempre aparece como free

PlanFree/PremiumCountry ArgentinaDeviceIphone Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssuePago automaticamente por tarjeta todos los meses la suscripcion y cuando entro a Spotify lo hago como free user y me pide upgrad...

Newbie

Plan Free/Premium Country  Argentina Device Iphone   Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Pago automaticamente por tarjeta to...

Daisy

Spotify Legend

342 Views

1 replies

0 likes

  • 342 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment doesn't work - requires to change the country

PlanPremiumCountry Austria My Question or IssueI have changed my credit card, from local Austrian one to the one from Transferwise, it works well with all other application, except spotify. As i try to update the payment method, i get message: "Your ...

Newbie

  Plan Premium Country  Austria   My Question or Issue I have changed my credit card, from local Austrian one to the one from Transferwise, it works well with all other applic...

EMDC

Newbie

1570 Views

4 replies

2 likes

  • 1570 Views
  • 4 replies
  • 2 likes

Account

My son has a spotify account using my debit card to pay for it. How do I remove my debit card from the account? He can't seem to remember any of his login information. My Question or Issue

Casual Listener

  My son has a spotify account using my debit card to pay for it. How do I remove my debit card from the account? He can't seem to remember any of his login information.   My Question or...

Jose_M

Spotify Star

607 Views

3 replies

0 likes

  • 607 Views
  • 3 replies
  • 0 likes

Other family members downgraded although active on family plan

HiWe upgraded to premium family plan, wife has joined onto account and appears active on the account. Although her app has downgraded to free spotify. She is now unable to use all the features of premium. Please advise.

Newbie

Hi We upgraded to premium family plan, wife has joined onto account and appears active on the account. Although her app has downgraded to free spotify. She is now unable to use all the features of p...

Jose_M

Spotify Star

294 Views

1 replies

1 likes

  • 294 Views
  • 1 replies
  • 1 likes

Premium Subscription

Plan Free/Premium monthlyCountry Australia DeviceiPhone 8+ My Question or Issue I haven’t used Spotify since my free subscription ended quite a while back. Can u tell me what a Premium subscription offers & how much per month it costs. Thanks

Regular

Plan  Free/Premium monthly Country Australia    Device iPhone 8+   My Question or Issue  I haven’t used Spotify since my free subscription ended quite a while back. C...

Jose_M

Spotify Star

918 Views

9 replies

1 likes

  • 918 Views
  • 9 replies
  • 1 likes

Solved!! directly to spotify free ?

PlanPremiumCountry FranceDeviceiPhone 7Operating SystemiOS 12.0.1 My Question or Issue I would like to know if I cancel my subscription now, I would go directly to spotify free ?because I already paid this month until 17/11/2018 and if I fish it now ...

Newbie

Plan Premium Country  France Device iPhone 7 Operating System iOS 12.0.1   My Question or Issue  I would like to know if I cancel my subscription now, I would go directly to ...

Maxim

Spotify Star

428 Views

1 replies

0 likes

  • 428 Views
  • 1 replies
  • 0 likes

Faço intercâmbio, e tenho plano família no meu país natal, não consigo mais usar o Premium

Nenhuma das informações abaixo é necessária. No entanto, quanto mais você fornecer, mais fácil será para nós tentarmos ajudar.PlanoGrátis / PremiumPaís Brasil para Taiwan Dispositivo Sistema Minha pergunta ou problema

Newbie

Nenhuma das informações abaixo é necessária. No entanto, quanto mais você fornecer, mais fácil será para nós tentarmos ajudar. Plano Grátis / Premium País    Brasil para Taiwan  &n...

Bittencourt

Spotify Star

402 Views

1 replies

0 likes

plano familia
  • 402 Views
  • 1 replies
  • 0 likes

Superuser Contribution KPN contract beëindigd

Ik heb mijn KPN contract met Spotify Premium beëindigd (gaat vandaag in). Hoe moet ik betaling gegevens doorgeven aan Spotify zodat ik van mijn account kan blijven gebruikmaken? Bedankt!

Newbie

Ik heb mijn KPN contract met Spotify Premium beëindigd (gaat vandaag in).   Hoe moet ik betaling gegevens doorgeven aan Spotify zodat ik van mijn account kan blijven gebruikmaken? Bedankt!

Daisy

Spotify Legend

373 Views

1 replies

0 likes

  • 373 Views
  • 1 replies
  • 0 likes

Cobro después de dar de baja premium

Buenas tardes! Me di de baja de Premium a finales de septiembre antes de que me cobrarán el siguiente mes. Y he visto un cargo de 36 euros!!!! Eso Porq??? Gracias

Casual Listener

Buenas tardes! Me di de baja de Premium a finales de septiembre antes de que me cobrarán el siguiente mes. Y he visto un cargo de 36 euros!!!! Eso Porq??? Gracias   

Jose_M

Spotify Star

551 Views

4 replies

1 likes

  • 551 Views
  • 4 replies
  • 1 likes

Superuser Contribution De universitario a familiar

Hola, anteriormente contaba con spotify universitario, pero mi familia creó una plan para nosotros, al haber aceptado el plan familiar quedó eliminada la suscripción del plan universitario que tenía?

Newbie

Hola, anteriormente contaba con spotify universitario, pero mi familia creó una plan para nosotros, al haber aceptado el plan familiar quedó eliminada la suscripción del plan universitario que tenía?...

Daisy

Spotify Legend

426 Views

1 replies

0 likes

  • 426 Views
  • 1 replies
  • 0 likes

Superuser Contribution Ayuda con mi cuenta premium.

Hola a todos. Mi nombre es Paulina y soy de Chile. Pagué mi cuenta de spotify como todos los meses pero ahora me quitaron el premium. Quien me puede ayudar?

Newbie

Hola a todos. Mi nombre es Paulina y soy de Chile. Pagué mi cuenta de spotify como todos los meses pero ahora me quitaron el premium. Quien me puede ayudar?

Daisy

Spotify Legend

330 Views

1 replies

0 likes

  • 330 Views
  • 1 replies
  • 0 likes

Superuser Contribution Oir Spotify en el local de un negocio

Hola:¿Se puede oir Spotify en un negocio donde concurren clientes?En ese caso: ¿Qué tipo de suscripción es necesaria para estar dentro de la legalidad? Saludos

Newbie

Hola: ¿Se puede oir Spotify en un negocio donde concurren clientes? En ese caso: ¿Qué tipo de suscripción es necesaria para estar dentro de la legalidad?   Saludos

Daisy

Spotify Legend

452 Views

1 replies

0 likes

  • 452 Views
  • 1 replies
  • 0 likes

Superuser Contribution Duda de mi boleta

Alguien me puede aclarar porque me vino más este mes para pagar ?

Newbie

Alguien me puede aclarar porque me vino más este mes para pagar ?

Daisy

Spotify Legend

324 Views

1 replies

0 likes

  • 324 Views
  • 1 replies
  • 0 likes

Superuser Contribution Ayuda¡¡ :v

Estoy pagando una cuenta premiun y cuando entro a mi perfil desde navegador aparece que si estoy pagando pero al momento de querer escuchar una cancion o descargarla en la app de android me aparece que estoy usando el modo gratisComo puedo arreglarlo...

Newbie

Estoy pagando una cuenta premiun y cuando entro a mi perfil desde navegador aparece que si estoy pagando pero al momento de querer escuchar una cancion o descargarla en la app de android me aparece q...

Daisy

Spotify Legend

301 Views

1 replies

0 likes

  • 301 Views
  • 1 replies
  • 0 likes