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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Subscriptions

Ask here for help with Premium, payments and trials.

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Forum Posts

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

  • Visitor
  • Satyampriyanshu
  • Casual Listener
  • 53822 Views
  • 34 replies
  • 3 likes
  • 53822 Views
  • 34 replies
  • 3 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 6887 Views
  • 23 replies
  • 2 likes
  • 6887 Views
  • 23 replies
  • 2 likes

Superuser Contribution Error al pagar cuenta premium en vez de familiar

Hola ! Acabo de compara el plan premium y pague todo el año. Pensé que estaba comprando el familiar y ahora deseo continuar en el plan familiar...simplemente me cambio? O debo pagar ambos planes?

  • Newbie
  • Hola ! Acabo de compara el plan premium y pague todo el año. Pensé que estaba comprando el familiar y ahora deseo continuar en el plan familiar...simplemente me cambio? O debo pagar ambos planes? &n...
  • JulianA_Bogota
  • Roadie
  • 258 Views
  • 1 replies
  • 0 likes
  • 258 Views
  • 1 replies
  • 0 likes

Superuser Contribution Got charged early but I'm still asked to pay on the expired date

So I got charged on June 11, while my account's expiry date is June 21. I didn't really have any problem with that since people said they would charge you earlier than the expiry date to help the account run smoothly (but seriously, more than a week ...

  • Newbie
  • So I got charged on June 11, while my account's expiry date is June 21. I didn't really have any problem with that since people said they would charge you earlier than the expiry date to help the acc...
  • JulianA_Bogota
  • Roadie
  • 184 Views
  • 1 replies
  • 1 likes
  • 184 Views
  • 1 replies
  • 1 likes

Solved!! When does my subscription actually end?

PlanPremiumCountryUnited States My Question My "Account overview" page on spotify.com says, "Your Premium for Student & Hulu subscription will end on 6/30/18." Does this mean that my subscription will end at the end of the day (local time) on June 30...

  • Newbie
  • Plan Premium Country United States   My Question   My "Account overview" page on spotify.com says, "Your Premium for Student & Hulu subscription will end on 6/30/18." Does this m...
  • Ryanx0r
  • Composer
  • 219 Views
  • 1 replies
  • 0 likes
  • 219 Views
  • 1 replies
  • 0 likes

How do i get student discount

PlanFree/PremiumCountry TurkeyDeviceSony Xperia z3+Operating SystemAndroid My Question or IssueI paid like 13,99 Turkish Liras for 3 months and i saw the student discount for university students and how do i get this discount and does this discount e...

  • Newbie
  • Plan Free/Premium Country  Turkey Device Sony Xperia z3+ Operating System Android   My Question or Issue I paid like 13,99 Turkish Liras for 3 months and i saw the student discoun...
  • Noah
  • Spotify Star
  • 131 Views
  • 1 replies
  • 0 likes
  • 131 Views
  • 1 replies
  • 0 likes

Error de pago

No me deja agregar mi forma de pago a la cuenta que tenia premiun desde el mes de abril que se cancelo la tc no he podido y ya perdí mi cuenta que tenia desde el 2016...que tengo que hacer ..

  • Newbie
  • No me deja agregar mi forma de pago a la cuenta que tenia premiun  desde el mes de abril que se cancelo la tc no he podido y ya perdí mi cuenta que tenia desde el 2016...que tengo que hacer ..&n...
  • osornios
  • Spotify Star
  • 167 Views
  • 1 replies
  • 0 likes
  • 167 Views
  • 1 replies
  • 0 likes

Charged twice per month

I'm being charged again this month twice already. Can someone see this issue pls

  • Casual Listener
  • I'm being charged again this month twice already. Can someone see this issue pls
  • 3vx_-c0noct6i
  • Casual Listener
  • 315 Views
  • 5 replies
  • 2 likes
  • 315 Views
  • 5 replies
  • 2 likes

Premium stopped working despite paying

Hi. Got an email offering 3 months for 9.99 so paid. Payment taken. Worked fine for 2 days until I could not open spottify at all so deleted the app and reinstalled. I now have only the free account. It is definitely the right login details. When I c...

  • Newbie
  • Hi. Got an email offering 3 months for 9.99 so paid. Payment taken. Worked fine for 2 days until I could not open spottify at all so deleted the app and reinstalled. I now have only the free account....
  • Luke
  • Spotify Star
  • 149 Views
  • 1 replies
  • 0 likes
  • 149 Views
  • 1 replies
  • 0 likes

I canceled my premium account but I still pay

I canceled my premium account back in novemeber but I still pay .I want to stop paying . Will i get my money back that paid during the time I never used a premium account. My Question or Issue

  • Newbie
  •   I canceled my  premium account back in novemeber but I still pay . I want to stop paying . Will i get my money back that paid during the time I never used a premium account.   My...
  • Luke
  • Spotify Star
  • 183 Views
  • 1 replies
  • 0 likes
  • 183 Views
  • 1 replies
  • 0 likes

Premium account issue

PlanPremiumCountry México DeviceiPhone 5 & 6Operating SystemiOS 11.4 My Question or Issue ¿Why my premium account switch again to free if I didn’t cancel the subscription?I tried to add again mi debit card for payment but an error appears

  • Casual Listener
  • Plan Premium Country  México  Device iPhone 5 & 6 Operating System iOS 11.4   My Question or Issue  ¿Why my premium account switch again to free if I didn’t cancel t...
  • Luke
  • Spotify Star
  • 235 Views
  • 3 replies
  • 0 likes
  • 235 Views
  • 3 replies
  • 0 likes

Took money but I don’t have premium

PlanFree/PremiumCountry AustraliaDeviceMacbook Pro late 2015 and iPhone 7 PlusOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I received an email about the $0.99 for three months so I clicked it and signed up. Took me to ...

  • Casual Listener
  • Plan Free/Premium Country  Australia Device Macbook Pro late 2015 and iPhone 7 Plus Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  I re...
  • Luke
  • Spotify Star
  • 422 Views
  • 7 replies
  • 0 likes
  • 422 Views
  • 7 replies
  • 0 likes

pagamento

Paguei em 18/06, pelo cartão de crédito, porém está aparecendo a mensagem Premium em Pausa, e não consigo acessar o spotify.

  • Casual Listener
  • Paguei em 18/06, pelo cartão de crédito, porém está aparecendo a mensagem Premium em Pausa, e não consigo acessar o spotify.
  • Bittencourt
  • Spotify Star
  • 154 Views
  • 1 replies
  • 0 likes
  • 154 Views
  • 1 replies
  • 0 likes

Premium em pausa mesmo após pagamento

 Paguei e meu spotify não funciona

  • Casual Listener
  •   Paguei e meu spotify não funciona
  • Bittencourt
  • Spotify Star
  • 242 Views
  • 1 replies
  • 0 likes
  • 242 Views
  • 1 replies
  • 0 likes

Premium account canceling

I purchased premium account through Rogers and activated it through Spotify. However I discovered that I have purchased the wrong one as I was looking for the family plan.I have went to Rogers and canceled the subscription (and there’s a record of sa...

  • Newbie
  • I purchased premium account through Rogers and activated it through Spotify.  However I discovered that I have purchased the wrong one as I was looking for the family plan. I have went to Roger...
  • Bethany_Dawn
  • Community Legend
  • 160 Views
  • 1 replies
  • 0 likes
  • 160 Views
  • 1 replies
  • 0 likes

Gift Card Failure

I have two gift cards here one of them has already been used for 6 months of Premium. The second one will not work. How does this get fixed.

  • Casual Listener
  •   I have two gift cards here one of them has already been used for 6 months of Premium. The second one will not work. How does this get fixed. 
  • meganjbush
  • Casual Listener
  • 228 Views
  • 2 replies
  • 0 likes
  • 228 Views
  • 2 replies
  • 0 likes

can i cancel subscription to an account which i do not have access to?

i am paying for an account that unfortunately i have a falling out with the owner of the account. are there anyways to cancel my card that is attached to that account?

  • Newbie
  • i am paying for an account that unfortunately i have a falling out with the owner of the account. are there anyways to cancel my card that is attached to that account? 
  • Bethany_Dawn
  • Community Legend
  • 155 Views
  • 1 replies
  • 0 likes
  • 155 Views
  • 1 replies
  • 0 likes

my music disappeared after transferring to premium

PlanPremiumCountry SpainDeviceiPhone7Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I paid for premium yesterday but couldn't get the upgraded service. After resetting the phone and realising that phone worked and paymen...

  • Newbie
  • Plan Premium Country  Spain Device iPhone7 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  I paid for premium yesterday but couldn't get...
  • Loxer
  • Community Legend
  • 129 Views
  • 1 replies
  • 0 likes
  • 129 Views
  • 1 replies
  • 0 likes

payment wont go through

Plantrying to get PremiumCountry israelDevicepc (browser) and xaiomi mi 5 (app)Operating Systemmiui(android) and win 10 My Question or Issue im trying to get an upgrade for my account and nothing happen im using Paypal ...i did used this paypal accou...

  • Casual Listener
  • Plan trying to get Premium Country  israel Device pc (browser) and xaiomi mi 5 (app) Operating System miui(android) and win 10   My Question or Issue  im trying to get an upg...
  • Luke
  • Spotify Star
  • 325 Views
  • 5 replies
  • 0 likes
  • 325 Views
  • 5 replies
  • 0 likes

Payment for Premium

PlanFree/PremiumCountry PUERTO RICODeviceiphoneOperating SystemiOS 10 My Question or Issue I'm trying to process my payment and I'm getting "not available in my country" message. haven't moved, I live in PR (US territory) and been enjoying this accou...

  • Casual Listener
  • Plan Free/Premium Country  PUERTO RICO Device iphone Operating System iOS 10   My Question or Issue   I'm trying to process my payment and I'm getting "not available in my c...
  • Luke
  • Spotify Star
  • 329 Views
  • 3 replies
  • 0 likes
  • 329 Views
  • 3 replies
  • 0 likes

Suddenly logged out of Premium account

My Question or Issue So today I was logged out of my active premium account for no reason. I signed up my premium account with my service provider and I called them up and was told my premium subscription is still active. So I reinstalled the app and...

  • Visitor
  •     My Question or Issue  So today I was logged out of my active premium account for no reason. I signed up my premium account with my service provider and I called them up and was ...
  • Luke
  • Spotify Star
  • 934 Views
  • 1 replies
  • 0 likes
  • 934 Views
  • 1 replies
  • 0 likes