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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 6714 Views
  • 23 replies
  • 2 likes
  • 6714 Views
  • 23 replies
  • 2 likes

Superuser Contribution Tarjeta regalo no valida en España

PlanFree/PremiumCountry España My Question or Issue Hola,Compré una tarjeta regalo y dice que el código no es valido en España. Como puedo cambiarlo?

  • Newbie
  •     Plan Free/Premium Country  España     My Question or Issue   Hola, Compré una tarjeta regalo y dice que el código no es valido en España. Como puedo cambi...
  • SergioDavid
  • Roadie
  • 265 Views
  • 1 replies
  • 0 likes
  • 265 Views
  • 1 replies
  • 0 likes

Superuser Contribution I have the 6 months free premium with Fido, but I can't log in as premium anymore.

PlanPremiumCountry CanadaDeviceHuawei P10 LiteOperating SystemAndroid 7.0 My Question or Issue I activated my 6 free months of Spotify through Fido two days ago, but when I went off offline mode today, I haven't been able to log on as premium.

  • Newbie
  • Plan Premium Country  Canada Device Huawei P10 Lite Operating System Android 7.0   My Question or Issue  I activated my 6 free months of Spotify through Fido two days ago, bu...
  • SergioDavid
  • Roadie
  • 324 Views
  • 1 replies
  • 0 likes
  • 324 Views
  • 1 replies
  • 0 likes

Superuser Contribution Plan de 0.99 por 3 meses

Pagué para tener 3 meses por 0.99 dólares y me cobró 5.99 dólares en la tarjeta!!! Qué carajos paso? @#$!!

  • Newbie
  • Pagué para tener 3 meses por 0.99 dólares y me cobró 5.99 dólares en la tarjeta!!! Qué carajos paso? @#$!!
  • SergioDavid
  • Roadie
  • 427 Views
  • 1 replies
  • 0 likes
  • 427 Views
  • 1 replies
  • 0 likes

Superuser Contribution premium problem

i can't pay 0.99 TL and can't get premium. if i try to get premium i see this message "Payment failed. Try again or use another payment method. Get help" i have money in the card and my all payment restriction is open. Can some1 help me Country turke...

  • Newbie
  • i can't pay 0.99 TL and can't get premium. if i try to get premium i see this message "Payment failed. Try again or use another payment method. Get help" i have money in the card and my all paym...
  • SergioDavid
  • Roadie
  • 203 Views
  • 1 replies
  • 1 likes
  • 203 Views
  • 1 replies
  • 1 likes

Debit Card Charged But No Premium

PlanFree/PremiumCountry Device Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue So I was using Spotify free, when I saw an advertisement for “Three Months of Premium for $.99. So I clicked on the link in which it took me t...

  • Newbie
  • Plan Free/Premium Country   Device   Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  So I was using Spotify free, when I saw an adv...
  • Luke
  • Spotify Star
  • 233 Views
  • 1 replies
  • 0 likes
  • 233 Views
  • 1 replies
  • 0 likes

Payment with credit card does not work

I moved from Germany to Italy last month and I got an italian credit card now. My account is still in the german version and it doesn't let me change country mannualy. So I tried entering my new cc informations but it won't accept it because the cc w...

  • Newbie
  • I moved from Germany to Italy last month and I got an italian credit card now. My account is still in the german version and it doesn't let me change country mannualy. So I tried entering my new cc i...
  • Luke
  • Spotify Star
  • 199 Views
  • 1 replies
  • 0 likes
  • 199 Views
  • 1 replies
  • 0 likes

I have been charged twice on the same day (End of Spotify Premium trial)

Hi Team Spotify, With reference to the attachment, Spotify has charged S$1.02 and S$10.18 respectively to my bank account on the same day (12 Jun 2018). Knowing that my free trial was ending, I have actually subscribed for Spotify Premium that was ha...

  • Newbie
  •   Hi Team Spotify,    With reference to the attachment, Spotify has charged S$1.02 and S$10.18 respectively to my bank account on the same day (12 Jun 2018).     Kn...
  • Loxer
  • Community Legend
  • 279 Views
  • 1 replies
  • 0 likes
  • 279 Views
  • 1 replies
  • 0 likes

Payment : different Country and credit card

I want to get spotify premium. Iam from Germany, so i have a german credit card and paypal account. But now Iam in Spain for the next 6 months. When I want to pay the premium account it says credit card doesnt fit with country and I need to change co...

  • Newbie
  • I want to get spotify premium. Iam from Germany, so i have a german credit card and paypal account. But now Iam in Spain for the next 6 months. When I want to pay the premium account it says credit c...
  • Maxim
  • Spotify Star
  • 326 Views
  • 1 replies
  • 0 likes
  • 326 Views
  • 1 replies
  • 0 likes

Superuser Contribution No payment with creditcard

I used Premium till the 11th of June. The system told me there is a problem with the payment. I tried to repair, no chance. I tried everything, incognito window, abo canceled and try a new one, change credit card, empty cache, everything i found in t...

  • Casual Listener
  • I used Premium till the 11th of June. The system told me there is a problem with the payment. I tried to repair, no chance. I tried everything, incognito window, abo canceled and try a new one, chang...
  • Alfredo
  • Roadie
  • 716 Views
  • 6 replies
  • 1 likes
  • 716 Views
  • 6 replies
  • 1 likes

Superuser Contribution Trying to subscribe the premium through paypal

Hi, I'm tryign to subscribe to premium and have paid the 99p 3 times through paypal now however I am still not upgraded. Any help/idea greatly appreciated. PlanPremiumCountry UKDevice(Laptop (Windows 10)

  • Newbie
  • Hi,   I'm tryign to subscribe to premium and have paid the 99p 3 times through paypal now however I am still not upgraded.   Any help/idea greatly appreciated.    Plan Prem...
  • Alfredo
  • Roadie
  • 163 Views
  • 1 replies
  • 0 likes
  • 163 Views
  • 1 replies
  • 0 likes

i was accidentally charged

PlanFree/PremiumCountry LithuaniaDevice(iPhone 6Operating System(iOS 11.4 My Question or Issue I was charged twice when i tried to get 3 months premium for 0.99 euro first time when i typed my bank card information poped up a the table where was writ...

  • Visitor
  • Plan Free/Premium Country  Lithuania Device (iPhone 6 Operating System (iOS 11.4   My Question or Issue  I was charged twice when i tried to get 3 months premium for 0.99 eur...
  • jsannn
  • Community Legend
  • 211 Views
  • 1 replies
  • 0 likes
  • 211 Views
  • 1 replies
  • 0 likes

Solved!! Subscription to Premium with a foreign card

I currently have the free Spotify plan and would like to upgrade to premium. I wanted to do this with my mum's card which is registered in France as she lives in Paris. I live in the UK so my account is registered in the UK. Is tehre any way I can st...

  • Casual Listener
  •   I currently have the free Spotify plan and would like to upgrade to premium. I wanted to do this with my mum's card which is registered in France as she lives in Paris.   I live in the...
  • -kt_bjzq4syd
  • Casual Listener
  • 684 Views
  • 4 replies
  • 0 likes
  • 684 Views
  • 4 replies
  • 0 likes

cancel subscription

PlanPremiumCountry Device Home computer Operating Systemwindows 10 My Question or Issue I am trying to Cancel my Premium subscription and i keep getting this message "Oops! Something went wrong, please try again." can someone help figure this out. I ...

  • Casual Listener
  • Plan Premium Country   Device  Home computer   Operating System windows 10   My Question or Issue  I am trying to Cancel my Premium subscription and i keep getting...
  • jchris50
  • Casual Listener
  • 231 Views
  • 2 replies
  • 0 likes
  • 231 Views
  • 2 replies
  • 0 likes

Superuser Contribution Can't pay by credit card, breaks every month

PlanPremiumCountry Germany My Question or IssueI have a Premium subscription. Every month it runs out, Spotify is not able to automatically take the money from the account info I provided. It also can not take my credit card, I have to do a bank tran...

  • Newbie
  • Plan Premium Country  Germany   My Question or Issue I have a Premium subscription. Every month it runs out, Spotify is not able to automatically take the money from the account info ...
  • SergioDavid
  • Roadie
  • 275 Views
  • 2 replies
  • 1 likes
  • 275 Views
  • 2 replies
  • 1 likes

Superuser Contribution I can't use the payment option of Pay by Mobile

Plan Premium Country Philippines Device LG G6 / Laptop Operating System Android Nougat / Windows 10 My Question or Issue I want to change my payment method (I usually pay by card) to "Pay By Mobile". However, when I click that option it just says tha...

  • Visitor
  • Plan Premium Country Philippines   Device LG G6 / Laptop Operating System Android Nougat / Windows 10   My Question or Issue I want to change my payment method (I usua...
  • SergioDavid
  • Roadie
  • 373 Views
  • 1 replies
  • 0 likes
  • 373 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium subscription keeps being cancelled after 1 month

Since 3 months, every month my premium subscription gets cancelled after one month. Afterwhich, I have to pay via 'ideaal' again to subscribe, only to find out that after another month it gets cancelled again. In the description of the 'ideaal' payme...

  • Visitor
  •   Since 3 months, every month my premium subscription gets cancelled after one month. Afterwhich, I have to pay via 'ideaal' again to subscribe, only to find out that after another month it get...
  • SergioDavid
  • Roadie
  • 187 Views
  • 1 replies
  • 0 likes
  • 187 Views
  • 1 replies
  • 0 likes

Superuser Contribution problemas de subcripcion

Me están cobrando la suscripción premiun y no puedo usarlo porque me figura gratuito. Reclamo reembolso del dinero ya que no puedo utilizar el beneficio hace más de un mes!!! Ya hice todo lo que el manual recomienda hacer en estos casos y nada! el ca...

  • Newbie
  • Me están cobrando la suscripción premiun y no puedo usarlo porque me figura gratuito. Reclamo reembolso del dinero ya que no puedo utilizar el beneficio hace más de un mes!!! Ya hice todo lo que el m...
  • SergioDavid
  • Roadie
  • 186 Views
  • 1 replies
  • 0 likes
  • 186 Views
  • 1 replies
  • 0 likes

Superuser Contribution Solicito mi reembolso

Tengo cuenta gratis, sin embargo, recibí un correo con la promoción de cuenta premium por $ 9.00 por un mes, así que decidí probar, pero me aceptó el cobro y no me dió el mes gratis, solicito ayuda .GraciasSaludosPlanGratis / PremiumPaís Dispositivo ...

  • Newbie
  • Tengo cuenta gratis, sin embargo, recibí un correo con la promoción de cuenta premium por $ 9.00 por un mes, así que decidí probar, pero me aceptó el cobro y no me dió el mes gratis, solicito ayuda ....
  • SergioDavid
  • Roadie
  • 238 Views
  • 1 replies
  • 0 likes
  • 238 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cuenta vulnerada?

PlanPremiumCountry ArgentinaDeviceMoto g5+Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Se cerró sesión en mí teléfono (tengo plan familiar) y al volver a entrar tanto con mí email como con mí nombre de usuario, no me r...

  • Visitor
  • Plan Premium Country  Argentina Device Moto g5+ Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  Se cerró sesión en mí teléfono (tengo pl...
  • SergioDavid
  • Roadie
  • 267 Views
  • 1 replies
  • 0 likes
  • 267 Views
  • 1 replies
  • 0 likes