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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • AlejaR
  • Moderator
  • 76368 Views
  • 27 replies
  • 5 likes
  • 76368 Views
  • 27 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 43398 Views
  • 19 replies
  • 2 likes
  • 43398 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Prash321
  • Visitor
  • 31434 Views
  • 17 replies
  • 3 likes
  • 31434 Views
  • 17 replies
  • 3 likes

Cant start seven day free trial?

I wanted to try this app for commutes to work, but want to this week coming up. Ive searched evertwhere and i cant seem to be able to start my premium. (Ive never had premium before)

  • Newbie
  • I wanted to try this app for commutes to work, but want to this week coming up. Ive searched evertwhere and i cant seem to be able to start my premium. (Ive never had premium before)
  • songassistant
  • Composer
  • 263 Views
  • 1 replies
  • 0 likes
  • 263 Views
  • 1 replies
  • 0 likes

18app

Salve, non so più dove andare per chiedere assistenza a qualcuno per avere informazioni sul perché, il mio abbonamento di sei mesi con 18app, non funzioni nonostante i soldi siano stati presi. Ho inviato una email perché sulla community consigliavano...

  • Newbie
  • Salve, non so più dove andare per chiedere assistenza a qualcuno per avere informazioni sul perché, il mio abbonamento di sei mesi con 18app, non funzioni nonostante i soldi siano stati presi. Ho inv...
  • LeoRager
  • Community Legend
  • 879 Views
  • 1 replies
  • 0 likes
  • 879 Views
  • 1 replies
  • 0 likes

Premium subscription

I have registered to spotify premium yesterday at 11:00 am (GMT+8), and was expecting to see “Premium” on my subscription status today. I paid via credit/bank account. But why am I not registered yet? Please help.

  • Casual Listener
  • I have registered to spotify premium yesterday at 11:00 am (GMT+8), and was expecting to see “Premium” on my subscription status today. I paid via credit/bank account. But why am I not registered yet...
  • marcel_ayessa
  • Casual Listener
  • 1580 Views
  • 2 replies
  • 0 likes
  • 1580 Views
  • 2 replies
  • 0 likes

My Hulu/Spotify bundle

I purchased the Hulu/Spotify bundle on the 12th. Details on the bundle: $.99 for Hulu for first three month, then remaining months would be $12.99 for Hulu/Spotify bundle. Hulu doesn’t recognize that I purchased that bundle but I’m still being charge...

  • Newbie
  • I purchased the Hulu/Spotify bundle on the 12th. Details on the bundle: $.99 for Hulu for first three month, then remaining months would be $12.99 for Hulu/Spotify bundle. Hulu doesn’t recognize that...
  • Keanu_C
  • Spotify Star
  • 256 Views
  • 1 replies
  • 0 likes
  • 256 Views
  • 1 replies
  • 0 likes

Hulu & Spotify deal

So does the 3 month only apply for Hulu or does it apply for your Spotify account as well? So like if I do decide to go through with the 0.99 deal, do I only get Hulu for 3 months and continue paying 9.99/month for Spotify Premium?

  • Casual Listener
  • So does the 3 month only apply for Hulu or does it apply for your Spotify account as well? So like if I do decide to go through with the 0.99 deal, do I only get Hulu for 3 months and continue paying...
  • Keanu_C
  • Spotify Star
  • 361 Views
  • 3 replies
  • 0 likes
  • 361 Views
  • 3 replies
  • 0 likes

Superuser Contribution Problemas con pago

Hola, tengo spotify premium que se debita de mi tarjeta de crédito. Pagué el último mes (figura en mi tarjeta de crédito que se abonó el día 3 de abril) y me cortaron el servicio diciendo que no está pago. ¿Qué debo hacer? ¿Con quién debo hablar?. He...

  • Casual Listener
  • Hola, tengo spotify premium que se debita de mi tarjeta de crédito. Pagué el último mes (figura en mi tarjeta de crédito que se abonó el día 3 de abril)  y me cortaron el servicio diciendo que n...
  • giulibrarda
  • Casual Listener
  • 512 Views
  • 2 replies
  • 0 likes
  • 512 Views
  • 2 replies
  • 0 likes

Meu plano não mudou para premium e já paguei o boleto

Eu era Spotify free paguei o boleto ontem de 16,90 na promoção 60 dias pra um mês. Mas meu spotify não muda do plano free continuo... já desinstalei e baixei novamente e nada... o que fazer?

  • Newbie
  • Eu era Spotify free paguei o boleto ontem de 16,90 na promoção 60 dias pra um mês. Mas meu spotify não muda do plano free continuo... já desinstalei e baixei novamente e nada... o que fazer?
  • Bittencourt
  • Spotify Star
  • 522 Views
  • 1 replies
  • 0 likes
  • 522 Views
  • 1 replies
  • 0 likes

Paypal isn’t working

Helloi usually pay my premium family subscription automatically via Paypal. But this month it suddenly stopped paying and sent me a mail where it says that i have to update my payment method. So i click the link and select the option paypal, but when...

  • Casual Listener
  • Hello i usually pay my premium family subscription automatically via Paypal. But this month it suddenly stopped paying and sent me a mail where it says that i have to update my payment method. So i ...
  • theroguemonk
  • Casual Listener
  • 926 Views
  • 1 replies
  • 0 likes
  • Credit Card
    paypal
    Subscription
  • 926 Views
  • 1 replies
  • 0 likes

Cannot enter payment details

Hi, I recieved help recently to relocate my account to Ireland, but now that it is done, I cannot update my payment method/card.I click subscription but get no option to enter/edit anything...Can anyone help?

  • Casual Listener
  • Hi,  I recieved help recently to relocate my account to Ireland, but now that it is done, I cannot update my payment method/card. I click subscription but get no option to enter/edit anything....
  • Luke
  • Spotify Star
  • 584 Views
  • 3 replies
  • 0 likes
  • 584 Views
  • 3 replies
  • 0 likes

Already have hulu and spotify premium

Since I already have Hulu (limited commericals) and Spotify Premium. I'd like to do the combined deal. To do so do I need to cancel my Hulu subscription then make a new one through Spotify?

  • Casual Listener
  • Since I already have Hulu (limited commericals) and Spotify Premium. I'd like to do the combined deal. To do so do I need to cancel my Hulu subscription then make a new one through Spotify?
  • Bethany_Dawn
  • Community Legend
  • 583 Views
  • 3 replies
  • 0 likes
  • 583 Views
  • 3 replies
  • 0 likes

Solved!! Cannot pay by mobile?

Last year, I received a free year of Spotify premium, loved it but now its all done Tought I could simply add it as a recuring charge trough my mobile provider, but apparently I cant. I am one of those crazy person that refuse to use a credit card, h...

  • Newbie
  • Last year, I received a free year of Spotify premium, loved it but now its all done    Tought I could simply add it as a recuring charge trough my mobile provider, but apparently I cant. ...
  • Bethany_Dawn
  • Community Legend
  • 1995 Views
  • 1 replies
  • 0 likes
  • 1995 Views
  • 1 replies
  • 0 likes

Superuser Contribution No puedo contratar premium

He utilizado diferentes tarjetas, crédito y débito, incluso PayPal, y nada.

  • Newbie
  • He utilizado diferentes tarjetas, crédito y débito, incluso PayPal, y nada. 
  • Julian
  • Moderator
  • 1303 Views
  • 1 replies
  • 0 likes
  • 1303 Views
  • 1 replies
  • 0 likes

Ability to View All Playlist Followers

Hey everyone,I used to live in Mexico and my premium subscription just ended and I moved to Canada can I buy more Spotify membership cards in CAD and still use them in the account i created in mexico?

  • Newbie
  • Hey everyone, I used to live in Mexico and my premium subscription just ended and I moved to Canada can I buy more Spotify membership cards in CAD and still use them in the account i creat...
  • Bethany_Dawn
  • Community Legend
  • 255 Views
  • 1 replies
  • 0 likes
  • 255 Views
  • 1 replies
  • 0 likes

I want to pay with PayPal.

i paid via paypal until last month but i couldn't find this payment option now. only credit/debit card option appear cause of my personal reason, i can use only paypal Note that i want pay Family Plan(15usd)

  • Newbie
  • i paid via paypal until last month but i couldn't find this payment option now. only credit/debit card option appear cause of my personal reason, i can use only paypal   Note that i want pa...
  • user-removed
  • Not applicable
  • 906 Views
  • 2 replies
  • 1 likes
  • 906 Views
  • 2 replies
  • 1 likes

Premium suddenly stopped

Help pls, my spotify premium suddenly stopped. I still have like half a month before it expires.

  • Newbie
  • Help pls, my spotify premium suddenly stopped. I still have like half a month before it expires.
  • Luke
  • Spotify Star
  • 564 Views
  • 1 replies
  • 0 likes
  • Other
  • 564 Views
  • 1 replies
  • 0 likes

I paid money gor premium but ıt doesn t start

I wrote to spotify support case for many times but they didnt care anything they always send same mail back to me. I paid money for student premium pack but it doesnt start yet please someone help me.

  • Newbie
  • I wrote to spotify support case for many times but they didnt care anything they always send same mail back to me. I paid money for student premium pack but it doesnt start yet please someone help me.
  • Robert_W
  • Community Legend
  • 316 Views
  • 1 replies
  • 0 likes
  • 316 Views
  • 1 replies
  • 0 likes

Can't use my account and still have to pay

In the beginning of March I give Pay Pal the promising to take € 9,99 of my account for the premium account. I received a email that I now can use the premium Spotify. It didn't work and still not but I do have to pay € 9,99?! Can somebody help me? R...

  • Newbie
  • In the beginning of March I give Pay Pal the promising to take € 9,99 of my account for the premium account.  I received a email that I now can use the premium Spotify. It didn't work and still...
  • Luke
  • Spotify Star
  • 262 Views
  • 1 replies
  • 0 likes
  • 262 Views
  • 1 replies
  • 0 likes

Superuser Contribution Assinatura

Oi boa noite, tentei adquirir o Spotify Premium para estudante, só que não consegui por não fazer faculdade (estou no ensino médio ainda), porém agora de noite recebi uma mensagem do meu cartão falando da compra, fui ver e descontaram o valor de 8,50...

  • Newbie
  • Oi boa noite, tentei adquirir o Spotify Premium para estudante, só que não consegui por não fazer faculdade (estou no ensino médio ainda), porém agora de noite recebi uma mensagem do meu cartão falan...
  • Julian
  • Moderator
  • 264 Views
  • 1 replies
  • 0 likes
  • 264 Views
  • 1 replies
  • 0 likes

18app

Ho pagato con il buono 18app, ma non mi viene attivato spotify premium, mentre i soldi sono stati scalati. Che cosa faccio per averlo e non spendere altri soldi?

  • Newbie
  • Ho pagato con il buono 18app, ma non mi viene attivato spotify premium, mentre i soldi sono stati scalati. Che cosa faccio per averlo e non spendere altri soldi?
  • imattolo
  • Community Legend
  • 879 Views
  • 1 replies
  • 0 likes
  • 879 Views
  • 1 replies
  • 0 likes

Double payment

They received two times the same period, what can I do ? Help !! 

  • Newbie
  • They received two times the same period, what can I do ? Help !! 
  • Nico
  • Community Legend
  • 378 Views
  • 1 replies
  • 0 likes
  • 378 Views
  • 1 replies
  • 0 likes