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Please see below the current ongoing issues which are under investigation.

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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 19310 Views
  • 27 replies
  • 4 likes
  • 19310 Views
  • 27 replies
  • 4 likes

Redeem code fine but premium lost

I have introduced a redeem code before 1 days from my subscription ends, page says ok with the code but now I have a free account, the page refuses the code inserted when I try to introduce again.

  • Newbie
  • I have introduced a redeem code before 1 days from my subscription ends, page says ok with the code but now I have a free account, the page refuses the code inserted when I try to introduce again.&nb...
  • Luke
  • Spotify Star
  • 205 Views
  • 1 replies
  • 0 likes
  • 205 Views
  • 1 replies
  • 0 likes

Only Allowing Premium Family

I'm no longer a student, so I'm trying to update my pay method for regular Premium and it won't allow me to. It keeps bringing me to the Premium Family page. I only need Premium for myself.

  • Newbie
  • I'm no longer a student, so I'm trying to update my pay method for regular Premium and it won't allow me to. It keeps bringing me to the Premium Family page. I only need Premium for myself. 
  • Luke
  • Spotify Star
  • 250 Views
  • 1 replies
  • 0 likes
  • 250 Views
  • 1 replies
  • 0 likes

$

It says that you would deduct money from my account on the 31st so I went to go delete my subscription on the 30th and you guys had already taken the 9.99 out of my account and it says pending. Will I get that money back since I cancelled my subscrip...

  • Newbie
  • It says that you would deduct money from my account on the 31st so I went to go delete my subscription on the 30th and you guys had already taken the 9.99 out of my account and it says pending. Will ...
  • Luke
  • Spotify Star
  • 191 Views
  • 1 replies
  • 0 likes
  • 191 Views
  • 1 replies
  • 0 likes

Trying to Change Country as a Premium member

I was in the US but just moved to Canada and I have Spotify premium. I followed the instructions on the website by trying to update my card information, however, a prompt comes up saying "The postal code you entered does not match the country of your...

  • Newbie
  • I was in the US but just moved to Canada and I have Spotify premium. I followed the instructions on the website by trying to update my card information, however, a prompt comes up saying "The po...
  • Luke
  • Spotify Star
  • 195 Views
  • 1 replies
  • 0 likes
  • 195 Views
  • 1 replies
  • 0 likes

Can't use Spotify premium even thoug I should be able to use it

I first specified that I would like to pay via my Sim card,that worked out, than I hadn't had money on my Sim card and an other month has begun so I bought a Spotify card and everything worked out too, until I got money on my Sim card, Spotify then a...

  • Newbie
  • I first specified that I would like to pay via my Sim card,that worked out, than I hadn't had money on my Sim card and an other month has begun so I bought a Spotify card and everything worked out to...
  • Luke
  • Spotify Star
  • 261 Views
  • 1 replies
  • 0 likes
  • 261 Views
  • 1 replies
  • 0 likes

Cadastrei no premium universitário mas veio o valor completo no cartão

Bom dia,Eu me cadastrei no premium como plano universitário, porém na fatura do cartão de crédito não veio com o desconto dos 50%! Gostaria de saber como faço pra resolver isso!

  • Newbie
  • Bom dia, Eu me cadastrei no premium como plano universitário, porém na fatura do cartão de crédito não veio com o desconto dos 50%!   Gostaria de saber como faço pra resolver isso!   &...
  • Bittencourt
  • Spotify Star
  • 191 Views
  • 1 replies
  • 0 likes
  • 191 Views
  • 1 replies
  • 0 likes

Superuser Contribution Paying for subscription, but account is free

PlanPremiumCountry The Netherlands My Question or Issue Hi, I am paying for premium subscription of Spotify. When I log into my account it says it is free. I am sure that my paid is bound to this email address. Is there a way to “recover” my paid acc...

  • Visitor
  • Plan Premium Country  The Netherlands   My Question or Issue  Hi, I am paying for premium subscription of Spotify. When I log into my account it says it is free. I am sure that m...
  • Guido
  • Spotify Legend
  • 355 Views
  • 3 replies
  • 1 likes
  • 355 Views
  • 3 replies
  • 1 likes

Superuser Contribution Payment method and country dont match- but im only going to stay here for the next year!

Hi there,I've recently relocated to Greece and will be here for at least 1 year. I want to upgrade to premium but because my debit cards are registered in UK, Spotify wont let me add them as my area is Greece.Is there some way around this, its ridicu...

  • Casual Listener
  • Hi there, I've recently relocated to Greece and will be here for at least 1 year. I want to upgrade to premium but because my debit cards are registered in UK, Spotify wont let me add them as my are...
  • Guido
  • Spotify Legend
  • 709 Views
  • 3 replies
  • 0 likes
  • 709 Views
  • 3 replies
  • 0 likes

payment

my dad paid spotify on saturday night and my premium was cancelled yesterday because we pay this with a bank slip, but until now my spotify says it’s still a free account not a premium. Please help

  • Newbie
  • my dad paid spotify on saturday night and my premium was cancelled yesterday because we pay this with a bank slip, but until now my spotify says it’s still a free account not a premium. Please h...
  • MarkCole0401
  • Regular
  • 342 Views
  • 2 replies
  • 0 likes
  • 342 Views
  • 2 replies
  • 0 likes

Premium

I bought Spotify premium on PayPal it gave me a 7 day free trail will I still have premium after this

  • Newbie
  • I bought Spotify premium on PayPal it gave me a 7 day free trail will I still have premium after this
  • MarkCole0401
  • Regular
  • 337 Views
  • 2 replies
  • 0 likes
  • 337 Views
  • 2 replies
  • 0 likes

Falha no pagamento Plano spotify universitário

PlanPremium UniversirárioCountry BrasilDeviceAsus X450LOperating SystemWindows 10 My Question or Issue Olá boa tarde! Sou usuário do plano free e gostaria de fazer o upgrade para o plano premium universitário. Ja enviei um requerimento com documento ...

  • Newbie
  • Plan Premium Universirário Country  Brasil Device Asus X450L Operating System Windows 10   My Question or Issue  Olá boa tarde! Sou usuário do plano free e gostaria de fazer ...
  • Bittencourt
  • Spotify Star
  • 498 Views
  • 1 replies
  • 0 likes
  • 498 Views
  • 1 replies
  • 0 likes

Charged for nothing

I have been using spotify free for months now but I got charged for using premium. I have not subscribed to the premium. How do I get the refund?

  • Newbie
  • I have been using spotify free for months now but I got charged for using premium. I have not subscribed to the premium. How do I get the refund?
  • Billy-J
  • Spotify Star
  • 220 Views
  • 1 replies
  • 0 likes
  • 220 Views
  • 1 replies
  • 0 likes

Premium payment is made twice

Hello, my Premium payment is made twice. They are made on two different date. Could someone help me understand how to cancel one? I try in the settings but I found nothing. Thank you in advance! *Sorry for my English normally I speak french, I'm from...

  • Newbie
  • Hello, my Premium payment is made twice. They are made on two different date. Could someone help me understand how to cancel one? I try in the settings but I found nothing.    Thank you i...
  • Billy-J
  • Spotify Star
  • 208 Views
  • 1 replies
  • 0 likes
  • 208 Views
  • 1 replies
  • 0 likes

3 Month subscription fail

Every time i buy a 3 month subscription i get downgraded to "free" after 1 month

  • Newbie
  • Every time i buy a 3 month subscription i get downgraded to "free" after 1 month
  • Billy-J
  • Spotify Star
  • 258 Views
  • 1 replies
  • 0 likes
  • 258 Views
  • 1 replies
  • 0 likes

Forgot Nickname and email on account

PlanFreeCountry LithuaniaDeviceLaptop Toshiba c55Operating SystemWindows 10 My Question or IssueHow can i cancel my subscribsion without log in in my account?? or how to remove debit card from account? P.S. This is another account!

  • Newbie
  •   Plan Free Country  Lithuania Device Laptop Toshiba c55 Operating System Windows 10   My Question or Issue How can i cancel my subscribsion without log in in my account?? o...
  • Loxer
  • Community Legend
  • 226 Views
  • 1 replies
  • 0 likes
  • 226 Views
  • 1 replies
  • 0 likes

Solved!! Hulu deal - discounts for seniors

My Question or Issue I just became aware of a deal with Hulu where if you have their service WITH ads you can get a reduced price on Spotify. I have Hulu without ads so I don't qualify. Seems a little silly being that idea is to get Spotify without a...

  • Casual Listener
  •   My Question or Issue  I just became aware of a deal with Hulu where if you have their service WITH ads you can get a reduced price on Spotify.  I have Hulu without ads so I don't q...
  • mijorg
  • Casual Listener
  • 1755 Views
  • 2 replies
  • 2 likes
  • 1755 Views
  • 2 replies
  • 2 likes

How to use SPC card code as high school student?

My Question or IssueI am a high school student with an SPC card, with this card it says I should be able to get 3 months for 0.99. It told me to enter a code it gave me at checkout but I do not see a promo code section, the only other thing I can thi...

  • Newbie
  •     My Question or Issue I am a high school student with an SPC card, with this card it says I should be able to get 3 months for 0.99. It told me to enter a code it gave me at chec...
  • Billy-J
  • Spotify Star
  • 1299 Views
  • 1 replies
  • 0 likes
  • 1299 Views
  • 1 replies
  • 0 likes

2 MONTH FREE OFFER CHANGED T0 30 DAYS

PlanPremiumCountry Australia DeviceGoogle Pixel 2 Operating SystemAndroid Oreo My Question or Issue Hi there. I am a new subscriber and was wanting to take up the free two month premium offer that I saw upon sign up, however when I went to subscribe,...

  • Newbie
  • Plan Premium Country  Australia  Device Google Pixel 2  Operating System Android Oreo   My Question or Issue  Hi there. I am a new subscriber and was wanting t...
  • Billy-J
  • Spotify Star
  • 239 Views
  • 1 replies
  • 0 likes
  • 239 Views
  • 1 replies
  • 0 likes

Your subscription payment failed.

PlanPremiumCountry RomaniaDeviceiPhone 7, Windows laptop and a Huawei P9 PlusOperating SystemiOS 12, Android, Windows 10Steps taken I have updated the details, reinstalled all apps from all devices, logged out/in from all devices. I have not reverted...

  • Newbie
  • Plan Premium Country  Romania Device iPhone 7, Windows laptop and a Huawei P9 Plus Operating System iOS 12, Android, Windows 10 Steps taken  I have updated the details, reinstalled...
  • Billy-J
  • Spotify Star
  • 626 Views
  • 1 replies
  • 0 likes
  • 626 Views
  • 1 replies
  • 0 likes