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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5341 Views
  • 23 replies
  • 2 likes
  • 5341 Views
  • 23 replies
  • 2 likes

Student Verification not working USA

PlanPremiumCountryUSA My Question or IssueWhen I try to change my account from Premium to the Student Discount + Hulu subscription it keeps saying that it can't verify that I am a student- which I am.

  • Newbie
  •   Plan Premium Country USA    My Question or Issue When I try to change my account from Premium to the Student Discount + Hulu subscription it keeps saying that it can't verify ...
  • Keanu_C
  • Community Legend
  • 949 Views
  • 1 replies
  • 0 likes
  • 949 Views
  • 1 replies
  • 0 likes

Student Discount Issue

PlanPremiumCountryUSA DeviceSamsung Galaxy 8 My Question or IssueI was using the student discount for the last year. I had expected the rate of $4.99 to be maintained after I had renewed my subscription. However, I was charged $10.65, which is reflec...

  • Newbie
  • Plan Premium Country USA   Device Samsung Galaxy 8     My Question or Issue I was using the student discount for the last year. I had expected the rate of $4.99 to be maintai...
  • Keanu_C
  • Community Legend
  • 297 Views
  • 1 replies
  • 0 likes
  • 297 Views
  • 1 replies
  • 0 likes

Solved!! Minha música para em 10 segundos

Olá gente, Sou músico e acabei de colocar músicas no Spotify mas minhas músicas só tocam 10 segundos!!! O que pode ser? Obrigado

  • Regular
  • Olá gente,   Sou músico e acabei de colocar músicas no Spotify mas minhas músicas só tocam 10 segundos!!!   O que pode ser?   Obrigado
  • Bittencourt
  • Spotify Star
  • 63940 Views
  • 13 replies
  • 4 likes
  • 63940 Views
  • 13 replies
  • 4 likes

Superuser Contribution Re: Subscription canceled automaticly and can't sub

I have the same problem, but instead I had a regular family premium account and it was being paid with Paypal's "recurring payments". With the last billing I received the same message and now it seems I am only able to pay with a creditcard.Is this a...

  • Newbie
  • I have the same problem, but instead I  had a regular family premium account and it was being paid with Paypal's "recurring payments". With the last billing I received the same message and now i...
  • Chris
  • Spotify
  • 241 Views
  • 1 replies
  • 0 likes
  • 241 Views
  • 1 replies
  • 0 likes

Solved!! Payment not correct (Premium for students)

Good Morning.I have the Premium for Students subscription.I payed the amount of 4,99 euros several months but this month Spotify charged me 9,99 euros instead of 4,99 euros (I am still a student).I want a refund for the difference paid. I cannot affo...

  • Casual Listener
  • Good Morning. I have the Premium for Students subscription. I payed the amount of 4,99 euros several months but this month Spotify charged me 9,99 euros instead of 4,99 euros (I am still a student)...
  • kj_furrowedbrow
  • Regular
  • 479 Views
  • 3 replies
  • 0 likes
  • 479 Views
  • 3 replies
  • 0 likes

Adding student discount to existing premium account

PlanPremiumCountry Device(iPhoneOperating System(iOS My Question or Issue I'm wanting to add my nus extra card details to an existing premium account.Following this link: https://www.spotify.com/uk/student/nus/ the only option seems to be doing so th...

  • Newbie
  • Plan Premium Country   Device (iPhone Operating System (iOS   My Question or Issue   I'm wanting to add my nus extra card details to an existing premium account. Following ...
  • Maxim
  • Spotify Star
  • 386 Views
  • 2 replies
  • 0 likes
  • 386 Views
  • 2 replies
  • 0 likes

Paying with PaySafeCard from another country

Country RomaniaMy Question or IssueSo I have been trying to pay with my PaySafeCard account and I couldn't finish the transaction because my account is registered in Romania but I'm trying to pay through the bulgarian PaySafeCard because in Romania t...

  • Casual Listener
  •   Country  Romania My Question or Issue So I have been trying to pay with my PaySafeCard account and I couldn't finish the transaction because my account is registered in Romania but I'...
  • Maxim
  • Spotify Star
  • 9198 Views
  • 3 replies
  • 0 likes
  • 9198 Views
  • 3 replies
  • 0 likes

Payment issue

PlanFamily PlanCountry Device(Xperia Z5 Compact, Lenovo e470)Operating System(Android Oreo, Windows 10) My Question or Issue ı Have a family plan. I can not pay my credit card. My card is open for payment via internet and mail. Spotify does not accep...

  • Newbie
  •   Plan Family Plan Country   Device (Xperia Z5 Compact, Lenovo e470) Operating System (Android Oreo, Windows 10)   My Question or Issue  ı Have a family plan. I ca...
  • bdad_q6-zpto5
  • Newbie
  • 351 Views
  • 2 replies
  • 0 likes
  • 351 Views
  • 2 replies
  • 0 likes

I have Paid but No premium

I wrote my card information twice for premium, and it cost 2 times, but not premium.

  • Newbie
  • I wrote my card information twice for premium, and it cost 2 times, but not premium.   <removed sensitive information>
  • user-removed
  • Not applicable
  • 255 Views
  • 2 replies
  • 0 likes
  • 255 Views
  • 2 replies
  • 0 likes

Premium problem

PlanFree/PremiumCountry CanadaDevice(iPhone 6Operating System(iOS 10My Question or Issue I would like to have the premium special for 0.99$ for 3 month but i can’t because they say its not for people who live in Quebec but i live in new brunswick sin...

  • Newbie
  • Plan Free/Premium Country  Canada Device (iPhone 6 Operating System (iOS 10 My Question or Issue  I would like to have the premium special for 0.99$ for 3 month but i can’t because...
  • Luke
  • Spotify Star
  • 219 Views
  • 1 replies
  • 0 likes
  • 219 Views
  • 1 replies
  • 0 likes

Problems With cancelling premium

Plan premiumCountry united kingdom DevicePCOperating SystemWin10 My Question or Issue Im having troube with cancelling my spotify premium subscription i taught i canceled it a while ago however i just found out i was still charged on the 2nd of June ...

  • Newbie
  • Plan  premium Country united kingdom   Device PC Operating System Win10   My Question or Issue  Im having troube with cancelling my spotify premium subscription i taught...
  • Bittencourt
  • Spotify Star
  • 379 Views
  • 2 replies
  • 0 likes
  • 379 Views
  • 2 replies
  • 0 likes

Pagamento duplicado

Prezado (a), Antes, eu tinha uma conta que não conseguia utilizar. Então, fiz outra e comprei o plano de estudante, mas não funcionou. Depois, consegui resolver o problema da conta antiga e comprei a promoção de 3 meses por 1,99. Agora, existem 2 pag...

  • Casual Listener
  • Prezado (a),  Antes, eu tinha uma conta que não conseguia utilizar. Então, fiz outra e comprei   o plano de estudante, mas não funcionou. Depois, consegui resolver o problema da conta anti...
  • Bittencourt
  • Spotify Star
  • 405 Views
  • 4 replies
  • 0 likes
  • 405 Views
  • 4 replies
  • 0 likes

Cobrança Errada

Estou num grupo familia faz 3 meses, porém não parou de cobrar o meu spotify premium, não sou o majoritário do grupo familia, portanto não é o meu cartão que está cobrando, porém, no site do spotify consta como membro do grupo familiar e nos recibos ...

  • Newbie
  • Estou num grupo familia faz 3 meses, porém não parou de cobrar o meu spotify premium, não sou o majoritário do grupo familia, portanto não é o meu cartão que está cobrando, porém, no site do spotify ...
  • Bittencourt
  • Spotify Star
  • 277 Views
  • 1 replies
  • 0 likes
  • 277 Views
  • 1 replies
  • 0 likes

I CANT GET A 7 DY PREMIUM TRIAL!

I have tried everything to get a trial but I can't get it! I have been trying for months and it won't work!

  • Casual Listener
  • I have tried everything to get a trial but I can't get it! I have been trying for months and it won't work!
  • Maxim
  • Spotify Star
  • 210 Views
  • 1 replies
  • 0 likes
  • 210 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pagué spotify premium en el oxxo y no funciono

PlanPremiumCountry México DeviceiPad Air 2, Samsung Galaxy J7Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Me suscribí a premium por primera vez y pague el de 6 meses en la tienda oxxo pero no funcionó, cheque todo lo q...

  • Casual Listener
  • Plan Premium Country  México  Device iPad Air 2, Samsung Galaxy J7 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  Me suscribí a pr...
  • h7h_g-guodj4
  • Newbie
  • 436 Views
  • 3 replies
  • 0 likes
  • 436 Views
  • 3 replies
  • 0 likes

Superuser Contribution Account problems

I started a subscription with spotify for a free month to test it out and see if I wanted it. I waited til the day before my month was up to go and delete it, but my account had switched to my Facebook account. From that account it showed that I need...

  • Newbie
  • I started a subscription with spotify for a free month to test it out and see if I wanted it. I waited til the day before my month was up to go and delete it, but my account had switched to my Facebo...
  • paul1960
  • Casual Listener
  • 331 Views
  • 2 replies
  • 1 likes
  • 331 Views
  • 2 replies
  • 1 likes

Superuser Contribution Spotify premium

Hey there I would like to ask how it is, if I wanna activate a student spotify premium. I am originally from Slovakia but studying in Denmark (full-time). Do I have to choose DK or SVK? What about another country? Does it have to be a country I am st...

  • Newbie
  • Hey there I would like to ask how it is, if I wanna activate a student spotify premium. I am originally from Slovakia but studying in Denmark (full-time). Do I have to choose DK or SVK? What about an...
  • SergioDavid
  • Roadie
  • 285 Views
  • 1 replies
  • 0 likes
  • 285 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pay error

Hice el pago para suscribirme a premium estudiantes, me debitaron el valor sin que se halla hecho verificacion. Aun no funciona premium en mi cuenta pero si tengo la deuda

  • Newbie
  • Hice el pago para suscribirme a premium estudiantes,  me debitaron el valor sin que se halla hecho verificacion. Aun no funciona premium en mi cuenta pero si tengo la deuda 
  • SergioDavid
  • Roadie
  • 241 Views
  • 1 replies
  • 0 likes
  • 241 Views
  • 1 replies
  • 0 likes