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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • Maxim
  • Spotify Star
  • 83581 Views
  • 30 replies
  • 5 likes
  • 83581 Views
  • 30 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 45681 Views
  • 19 replies
  • 3 likes
  • 45681 Views
  • 19 replies
  • 3 likes

Superuser Contribution Problemas com pagamento

Assinei a conta premium, o valor veio na tarifa do cartão, porém não disponibilizou e eu continuo com conta a free. Como faço para cancelar??

  • Visitor
  • Assinei a conta premium, o valor veio na tarifa do cartão, porém não disponibilizou e eu continuo com conta a free. Como faço para cancelar??
  • Alfredo
  • Roadie
  • 371 Views
  • 1 replies
  • 0 likes
  • 371 Views
  • 1 replies
  • 0 likes

Superuser Contribution Me rechaza todas mis tarjetas cuando quiero pagar

Cancele la tarjeta a la que se cargaba el pago del plan familiar, cuando intente cambiar la forma de pago, me marca error, aun cuando lo intente con tarjetas diferentes. Ya pase mi cuenta a free para volver a contratar el plan, ya cerre sesion en tod...

  • Casual Listener
  • Cancele la tarjeta a la que se cargaba el pago del plan familiar, cuando intente cambiar la forma de pago, me marca error, aun cuando lo intente con tarjetas diferentes. Ya pase mi cuenta a free para...
  • Alfredo
  • Roadie
  • 353 Views
  • 1 replies
  • 0 likes
  • 353 Views
  • 1 replies
  • 0 likes

Superuser Contribution Overpaid account

I had paid for my regular monthly subscription and then followed that up with an annual subscription to take advantage of the discount offered. Looking to have my renewal date moved ahead a month to reflect the overpayment. Thanks.

  • Newbie
  • I had paid for my regular monthly subscription and then followed that up with an annual subscription to take advantage of the discount offered. Looking to have my renewal date moved ahead a month to ...
  • Alfredo
  • Roadie
  • 140 Views
  • 1 replies
  • 0 likes
  • 140 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problems with payment

So I had a Spotify family since December, however when mays payment on the 1st came my PayPal account did not have enough funds. I topped up the amount to the PayPal but instead of paying for Spotify family it bought a 1 month recurring for S$9.90.Th...

  • Newbie
  • So I had a Spotify family since December, however when mays payment on the 1st came my PayPal account did not have enough funds. I topped up the amount to the PayPal but instead of paying for Spotify...
  • Alfredo
  • Roadie
  • 124 Views
  • 1 replies
  • 0 likes
  • 124 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problema con pago para estudiantes

Intente aplicar el descuento para estudiantes, puse mis datos bancarios y todo iba bien, el problema fue que el momento que me pidio foto de algun comprobante de mi escuela, sali para tomar foto y enviarla, y cuando regrese a la app, me regreso a la ...

  • Newbie
  • Intente aplicar el descuento para estudiantes, puse mis datos bancarios y todo iba bien, el problema fue que el momento que me pidio foto de algun comprobante de mi escuela, sali para tomar foto y en...
  • Alfredo
  • Roadie
  • 132 Views
  • 1 replies
  • 0 likes
  • 132 Views
  • 1 replies
  • 0 likes

Superuser Contribution No funciona suscripción plan familiar

Hola, tenemos un plan familiar y a mí mujer y su hermano no verificaron su cuenta a tiempo y lo han sacado del plan. Como podrían entrar de nuevo??

  • Newbie
  • Hola,  tenemos un plan familiar y a mí mujer y su hermano no verificaron su cuenta a tiempo y lo han sacado del plan.  Como podrían entrar de nuevo??
  • Alfredo
  • Roadie
  • 152 Views
  • 1 replies
  • 0 likes
  • 152 Views
  • 1 replies
  • 0 likes

Superuser Contribution Partner refused access to my Premium Family Account

HiMy partner (not married, living together at the same address for the last year) is being refused access to my Premium family account. It's just me using it.... wondering what the point of paying for it is if I can add him... and I've tried acceptin...

  • Newbie
  • Hi My partner (not married, living together at the same address for the last year) is being refused access to my Premium family account. It's just me using it.... wondering what the point of paying ...
  • Alfredo
  • Roadie
  • 139 Views
  • 1 replies
  • 0 likes
  • 139 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify paid twice?

Hello,So I'm using Spotify Premium for Students and I normally pay 4,99€ a month. I remember the first month I paid with the invoice option and everything went smooth, then at some point I had to change the payment option for some reason (and also pr...

  • Newbie
  • Hello, So I'm using Spotify Premium for Students and I normally pay 4,99€ a month. I remember the first month I paid with the invoice option and everything went smooth, then at some point I had to c...
  • Alfredo
  • Roadie
  • 185 Views
  • 1 replies
  • 0 likes
  • 185 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problemas para suscribirme

Quisiera suscribirme al servicio premium de Spotify pero cuando ingreso el codigo postal de donde vivo no lo acepta y me dice que es inválido

  • Newbie
  • Quisiera suscribirme al servicio premium de Spotify pero cuando ingreso el codigo postal de donde vivo no lo acepta y me dice que es inválido
  • Alfredo
  • Roadie
  • 158 Views
  • 1 replies
  • 0 likes
  • 158 Views
  • 1 replies
  • 0 likes

Superuser Contribution Paypal

Hi, I purchased spotify premium for a month last month via paypal and missed the payment and my premium was cancelled, now i wanted to renew my subscription but paypal no longer comes up as a payment option for me?

  • Newbie
  • Hi, I purchased spotify premium for a month last month via paypal and missed the payment and my premium was cancelled, now i wanted to renew my subscription but paypal no longer comes up as...
  • Alfredo
  • Roadie
  • 1354 Views
  • 1 replies
  • 0 likes
  • 1354 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment deducted for an old premium account

I had a payment deducted for an old account. I was locked out of my account (not sure why) when my payment was due, so I created a new one becaause I can't seem to recover the account. But i just checked my bank statement and there was a deduction ma...

  • Newbie
  • I had a payment deducted for an old account. I was locked out of my account (not sure why) when my payment was due, so I created a new one becaause I can't seem to recover the account. But i just c...
  • Alfredo
  • Roadie
  • 251 Views
  • 1 replies
  • 0 likes
  • 251 Views
  • 1 replies
  • 0 likes

Superuser Contribution Dinero retenido

Spoiler (Highlight to read)Hola buenas tardesCreo que a varios les ah pasado este mismo problema pero no encuentro solución, Intenté hacer una suscripción para Universitarios pero me quedé sin dinero en la tarjeta por retenerme dos veces 49.99 que pu...

  • Newbie
  • Hola buenas tardes Creo que a varios les ah pasado este mismo problema pero no encuentro solución, Intenté hacer una suscripción para Universitarios pero me quedé sin dinero en la tarjeta por rete...
  • Alfredo
  • Roadie
  • 242 Views
  • 1 replies
  • 0 likes
  • 242 Views
  • 1 replies
  • 0 likes

Superuser Contribution My credit card keeps being charged

I had a premium account and cancelled it multiple times, only to realize that I keep being charged on my credit card for this premium account. I upgraded to premium thanks to an e-mail promotion, so I think maybe it was a phishing thing? Could someon...

  • Newbie
  • I had a premium account and cancelled it multiple times, only to realize that I keep being charged on my credit card for this premium account. I upgraded to premium thanks to an e-mail promotion, so ...
  • Alfredo
  • Roadie
  • 135 Views
  • 1 replies
  • 0 likes
  • 135 Views
  • 1 replies
  • 0 likes

Superuser Contribution Para kesildi ancak premium üyelik olmadı

Açıklamada da yazdığım gibi öğrenci premium üyeliği aldım para kesildi ancak premium üyeliği gelmedi.

  • Newbie
  • Açıklamada da yazdığım gibi öğrenci premium üyeliği aldım para kesildi ancak premium üyeliği gelmedi.
  • Alfredo
  • Roadie
  • 119 Views
  • 1 replies
  • 0 likes
  • 119 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hola, necesito ayuda!

Mi Spotify se cobró dos veces y me aparece que mi cuenta esta inhabilitada, al querer entrar no me deja, lo intente de mil maneras y nada...

  • Newbie
  • Mi Spotify se cobró dos veces y me aparece que mi cuenta esta inhabilitada, al querer entrar no me deja, lo intente de mil maneras y nada... 
  • Alfredo
  • Roadie
  • 119 Views
  • 1 replies
  • 0 likes
  • 119 Views
  • 1 replies
  • 0 likes

Superuser Contribution More payment options.

So I have 2 accounts and I accidentally paid for the wrong one. Is there a possiblilty that it could be changed over?

  • Visitor
  • So I have 2 accounts and I accidentally paid for the wrong one. Is there a possiblilty that it could be changed over? 
  • Alfredo
  • Roadie
  • 132 Views
  • 1 replies
  • 0 likes
  • 132 Views
  • 1 replies
  • 0 likes

Superuser Contribution Renovación de suscripción de plan familiar y me cobra el plan simple premium.

Mi problema es que ayer 24 de Abril renové la suscripción del contrato familiar, a lo largo del día verifique el estado de mi saldo en mi tarjeta y note que habían cobrado un saldo menor a lo que suele ser por el plan familiar a lo que ingresó en el ...

  • Newbie
  • ...e había sucedido que en vez de cobrar el plan familiar, me haya cobrado otro plan por el cual no tengo interés.   Por cierto me frustra escribir aquí. Cambia la palabras a la hora de darle public...
  • Alfredo
  • Roadie
  • 1127 Views
  • 1 replies
  • 0 likes
  • 1127 Views
  • 1 replies
  • 0 likes

"Falha no pagamento"

Quando tentava atualizar a forma de pagamento, recebia o erro "Falha no pagamento. Tente novamente ou use outra forma de pagamento.". Porem, sempre utilizei o mesmo cartao e nunca deu problema. Uso o cartao normalmente no dia a dia, esta como forma d...

  • Newbie
  • Quando tentava atualizar a forma de pagamento, recebia o erro "Falha no pagamento. Tente novamente ou use outra forma de pagamento.". Porem, sempre utilizei o mesmo cartao e nunca deu problema.&...
  • BrunnoDaSilva
  • Casual Listener
  • 2440 Views
  • 8 replies
  • 22 likes
  • 2440 Views
  • 8 replies
  • 22 likes

subscription expired in advance

Hi, i've subscribed April 14th , spotify premium , but today (May 4th) my account is set on Free. Why?

  • Casual Listener
  • Hi, i've subscribed April 14th , spotify premium , but today (May 4th) my account is set on Free. Why?
  • Swordmoon
  • Casual Listener
  • 219 Views
  • 6 replies
  • 1 likes
  • 219 Views
  • 6 replies
  • 1 likes

Família Spotify...

Recebei hoje um e-mail de vocês dizendo que não era possível reconhecer que os usuarios da minha família(TODOS) moravam na minha residência. Mas como isso é possível se todas contas foram criadas a partir de e-mail e preenchido o endereço corretament...

  • Newbie
  • Recebei hoje um e-mail de vocês dizendo que não era possível reconhecer que os usuarios da minha família(TODOS) moravam na minha residência. Mas como isso é possível se todas contas foram criadas a p...
  • Bittencourt
  • Spotify Star
  • 193 Views
  • 1 replies
  • 0 likes
  • 193 Views
  • 1 replies
  • 0 likes