Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Visitor
- 83933 Views
- 50 replies
- 4 likes
- 83933 Views
- 50 replies
- 4 likes
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Account & Payment
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Moderator
- 10360 Views
- 23 replies
- 2 likes
- 10360 Views
- 23 replies
- 2 likes
[PHONE] just bought premium and it wont work
So I bought premium for 3 months for 99 cents and it never activated can I please have help :(((
- So I bought premium for 3 months for 99 cents and it never activated can I please have help :(((
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- Spotify Star
- 178 Views
- 1 replies
- 0 likes
- 178 Views
- 1 replies
- 0 likes
Gift problem
Dear support team, I've already activate a couple of days ago the gift number but now I've try again to access and I'm not able to see the account with the free minutes and the active gift. Please could you contact me directly as I can provide you al...
- Dear support team, I've already activate a couple of days ago the gift number but now I've try again to access and I'm not able to see the account with the free minutes and the active gift. ...
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- Spotify Star
- 171 Views
- 1 replies
- 0 likes
- 171 Views
- 1 replies
- 0 likes
Change of country
Moving from Europe to USA. Following instructions and changing payments first. For both my US cards I get the message that they from a non spotify country and can not be used. Any advice?
- Moving from Europe to USA. Following instructions and changing payments first. For both my US cards I get the message that they from a non spotify country and can not be used. Any advice?
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- Spotify Star
- 159 Views
- 1 replies
- 0 likes
- 159 Views
- 1 replies
- 0 likes
Can't buy gift card?
For some reason it won't accept my payment method. Then as I try to use another, the **bleep**ing form expires and makes me re-enter all the information again TWICE. Do you not want my money?
- For some reason it won't accept my payment method. Then as I try to use another, the **bleep**ing form expires and makes me re-enter all the information again TWICE. Do you not want my money?
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- Spotify Star
- 172 Views
- 1 replies
- 0 likes
- 172 Views
- 1 replies
- 0 likes
won’t let me sign up for premium
i have tried two different cards to upgrade to premium and it keeps telling my that he payment has failed. both cards have money on them
- i have tried two different cards to upgrade to premium and it keeps telling my that he payment has failed. both cards have money on them
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- Spotify Star
- 205 Views
- 1 replies
- 0 likes
- 205 Views
- 1 replies
- 0 likes
Solved!! How gift cards should work
Hi thereI recently got a Visa gift card thinking it would work, but it doesn't as apparently Spotify doesn't accept gift cards for ongoing payments. However, other services such as RuneScape, and I remember Club Penguin had a 'solution' for this. The...
- Hi there I recently got a Visa gift card thinking it would work, but it doesn't as apparently Spotify doesn't accept gift cards for ongoing payments. However, other services such as RuneSca...
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- Spotify Star
- 303 Views
- 1 replies
- 0 likes
- 303 Views
- 1 replies
- 0 likes
Help premium not working ps4
I bought Spotify on my ps4 yesterday and there are two problems. First one is that it doesn't work on my phone. As in it still says I have a free account. Another issue is that I bought it when the deal that said 9.99 for 3 months and it only gave me...
- I bought Spotify on my ps4 yesterday and there are two problems. First one is that it doesn't work on my phone. As in it still says I have a free account. Another issue is that I bought it when the d...
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- Spotify Star
- 163 Views
- 1 replies
- 0 likes
- 163 Views
- 1 replies
- 0 likes
I can't buy Premium
Hello, i using a prepaid card. Yesterday, firstly I write card numbers and etc. Then the bank send code, I write code, again i see paying page. I thought I haven't enough money but today I loaded more money. Today, when I want to buy Premium, I see "...
- Hello, i using a prepaid card. Yesterday, firstly I write card numbers and etc. Then the bank send code, I write code, again i see paying page. I thought I haven't enough money but today I loaded mor...
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- Spotify Star
- 218 Views
- 1 replies
- 0 likes
- 218 Views
- 1 replies
- 0 likes
Back in May I got the Hulu Bundle, but now Hulu wants me to get an account and pay more. It has bee
Plan - PremiumCountry - US Device - XBox 1, usuallyOperating System - XBox 1, usually My Question or Issue I got the Hulu Bundle for 99 cents for 3 months, 12.99/month for Spotify/Hulu after. Well it's been 3 months, and now Hulu wants me to pick a p...
- Plan - Premium Country - US Device - XBox 1, usually Operating System - XBox 1, usually My Question or Issue I got the Hulu Bundle for 99 cents for 3 months, 12.99/month...
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- Spotify Star
- 531 Views
- 5 replies
- 0 likes
- 531 Views
- 5 replies
- 0 likes
Ajuda
Eu fiz a inscrição para o Premium duas vezes na mesma conta, eu vou ser cobrado duas vezes?
- Eu fiz a inscrição para o Premium duas vezes na mesma conta, eu vou ser cobrado duas vezes?
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- Spotify Star
- 253 Views
- 1 replies
- 0 likes
- 253 Views
- 1 replies
- 0 likes
Spark nz customer
Country NZAlready had a spotify account, but got a new mobile plan with Spark nz where they pay the premium subscription. On my account page it says Spark is paying the Premium subscription but our credit card has still been charged the last 2 months...
- Country NZ Already had a spotify account, but got a new mobile plan with Spark nz where they pay the premium subscription. On my account page it says Spark is paying the Premium subscription but our...
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- Spotify Star
- 333 Views
- 1 replies
- 0 likes
- 333 Views
- 1 replies
- 0 likes
Military Discount
Spotify has been a large part of my life for the past two years and it is quite strange to be leaving my membership today. I ship out early next month and there will no longer be a reason for me not to switch to tidal simply due to the financial sens...
- Spotify has been a large part of my life for the past two years and it is quite strange to be leaving my membership today. I ship out early next month and there will no longer be a reason for me not ...
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- Spotify Star
- 1044 Views
- 1 replies
- 1 likes
- 1044 Views
- 1 replies
- 1 likes
suscripcion con tarjeta
Cordial saludo, hace unos dias se me vencio la suscipcion de Spotify y mi tarjeta de credito no tenia cupo para descontar, pero yo compre una tarjeta spotify de 3 meses y me llaman del Banco que de Spotify hay varios intentos de compra con la tarjeta...
- Cordial saludo, hace unos dias se me vencio la suscipcion de Spotify y mi tarjeta de credito no tenia cupo para descontar, pero yo compre una tarjeta spotify de 3 meses y me llaman del Banco...
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- Spotify Star
- 233 Views
- 1 replies
- 0 likes
- 233 Views
- 1 replies
- 0 likes
Solved!! Custom Subscription
PlanPremiumCountryUSADeviceN/AOperating SystemN/A My Question or Issue I'm wondering if there is a way to get a custom subscription. I currently have Hulu (no commercials) and I would also like to get the family plan on Spotify but I only need 4 user...
- Plan Premium Country USA Device N/A Operating System N/A My Question or Issue I'm wondering if there is a way to get a custom subscription. I currently have Hulu (no commercial...
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- Spotify Star
- 341 Views
- 3 replies
- 0 likes
- 341 Views
- 3 replies
- 0 likes
Cancel?
PlanFree/PremiumCountryUK Device SamsungOperating System Android My Question or IssueHiya. I need to cancel my spotify premium account. Ive followed the steps to do it (as ive done it before) but when i click on the subscriptions page it says ive onl...
- Plan Free/Premium Country UK Device Samsung Operating System Android My Question or Issue Hiya. I need to cancel my spotify premium account. Ive fol...
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- Spotify Star
- 225 Views
- 1 replies
- 0 likes
- 225 Views
- 1 replies
- 0 likes
Spotify Premium
I paid for Spotify Premium but it wasn't activated
- I paid for Spotify Premium but it wasn't activated
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- Spotify Star
- 156 Views
- 1 replies
- 0 likes
- 156 Views
- 1 replies
- 0 likes
My account is not activated
Hi, about almost 15 minutes ago i paid 0.99€ for Spotify Premium. An e-mail has sent to me (you can see it on the photo) but Spotify Premium wasn't activated (i can't use Spotify without being connected to the internet). Please help.
- <removed sensitive information> Hi, about almost 15 minutes ago i paid 0.99€ for Spotify Premium. An e-mail has sent to me (you can see it on the photo) but Spotify Premi...
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- Spotify Star
- 188 Views
- 1 replies
- 0 likes
- 188 Views
- 1 replies
- 0 likes
Trouble with the payment
Hello, I’ve been trying to get premium. I’ve payed twice, and when I check my bank account I can see that the amount has been charged. But haven’t received any information from Spotify as an email. And my account still doesn’t seem to be premium. I w...
- Hello, I’ve been trying to get premium. I’ve payed twice, and when I check my bank account I can see that the amount has been charged. But haven’t received any information from Spotify as an...
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- Spotify Star
- 166 Views
- 1 replies
- 0 likes
- 166 Views
- 1 replies
- 0 likes
Can't pay with paypal
Hello, Today I've tried to get 3 mounths premium for 0,99€ but when i want to pay it, i have choosen paypal mode, and when i've confirm the payement in paypal web page i go back on the page where you chose your payement method. It don't take my money...
- Hello, Today I've tried to get 3 mounths premium for 0,99€ but when i want to pay it, i have choosen paypal mode, and when i've confirm the payement in paypal web page i go back on the page ...
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- Spotify Star
- 213 Views
- 1 replies
- 0 likes
- 213 Views
- 1 replies
- 0 likes
payment thru mobile
I can not pay my subsciption thru mobile..can anyone help me please to bring back my subscription?
- I can not pay my subsciption thru mobile..can anyone help me please to bring back my subscription?
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- Spotify Star
- 161 Views
- 1 replies
- 0 likes
- 161 Views
- 1 replies
- 0 likes