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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • Jeremy
  • Moderator
  • 52502 Views
  • 23 replies
  • 4 likes
  • 52502 Views
  • 23 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 32891 Views
  • 19 replies
  • 2 likes
  • 32891 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Alex
  • Moderator
  • 22157 Views
  • 8 replies
  • 1 likes
  • 22157 Views
  • 8 replies
  • 1 likes

Solved!! premium

I got the 30 day free trial and have an email and everything saying I have it but when I get on and use the app I don't have the benefits of premium

  • Newbie
  • I got the 30 day free trial and have an email and everything saying I have it but when I get on and use the app I don't have the benefits of premium 
  • Luke
  • Spotify Star
  • 152 Views
  • 1 replies
  • 0 likes
  • 152 Views
  • 1 replies
  • 0 likes

How to know if I had premium before

HelloFirst of all, sorry for my english i am doing my best. I have a doubt, recently I received an email for a 60 days trial, but it says if i didn't have premium before, so I want to know if I can apply to that offer because I don't remember if I ha...

  • Casual Listener
  • Hello First of all, sorry for my english i am doing my best.   I have a doubt, recently I received an email for a 60 days trial, but it says if i didn't have premium before, so I want to know...
  • rossi1911
  • Community Legend
  • 2660 Views
  • 5 replies
  • 0 likes
  • 2660 Views
  • 5 replies
  • 0 likes

Can't subscribe using paymaya

I can't use paymaya to buy premium plz help

  • Newbie
  • I can't use paymaya to buy premium plz help
  • 216 Views
  • 0 replies
  • 0 likes
  • 216 Views
  • 0 replies
  • 0 likes

Google home playlist on spotify

Hello I have a Google home and I cannot get my Google home to find my playlist on spotify when I ask google.I can go to my spotify on my Samsung Galaxy find the playlist hit play and it will play on my Google home but not by asking Google home to pla...

  • Visitor
  • Hello  I have a Google home and I cannot get my Google home to find my playlist on spotify when I ask google. I can go to my spotify on my Samsung Galaxy find the playlist hit play and it will...
  • 106 Views
  • 0 replies
  • 0 likes
  • 106 Views
  • 0 replies
  • 0 likes

Superuser Contribution 2 trials at the same time

I have recently clicked on “try premium for 7 days” and I did that accidentally. I meant to do the 60 days, and I was wondering if I am able to be doing 2 trials at the same time. Is that possible? Like would I only be able to do the week or get that...

  • Newbie
  • I have recently clicked on “try premium for 7 days” and I did that accidentally. I meant to do the 60 days, and I was wondering if I am able to be doing 2 trials at the same time. Is that possible? L...
  • Vshg
  • Regular
  • 190 Views
  • 2 replies
  • 0 likes
  • 190 Views
  • 2 replies
  • 0 likes

Superuser Contribution My mother is deleting her facebook account

My mother is the owner of our facebook family subscription. But as she is deleting her facebook account, i was wondering if I´ll lose my premium account? Or if it will disappear along with her facebook account.Thanks in advance- Jonas

  • Newbie
  • My mother is the owner of our facebook family subscription. But as she is deleting her facebook account, i was wondering if I´ll lose my premium account? Or if it will disappear along with her facebo...
  • Aimee_T
  • Roadie
  • 142 Views
  • 1 replies
  • 0 likes
  • 142 Views
  • 1 replies
  • 0 likes

Superuser Contribution Tengo premium y no puedo cambiar a universitario

Tengo premium y no me puedo cambia al plan universitario, a la hora de querer cambiarme e ingresar los datos de la targeta sale el siguiente mensaje: "Ha ocurrido un error en el pago. Vuelve a intentarlo o usa otro metodo de pago.". ya lo intente var...

  • Casual Listener
  • Tengo premium y no me puedo cambia al plan universitario, a la hora de querer cambiarme e ingresar los datos de la targeta sale el siguiente mensaje: " Ha ocurrido un error en el pago. Vuelve a inten...
  • Aimee_T
  • Roadie
  • 622 Views
  • 1 replies
  • 0 likes
  • 622 Views
  • 1 replies
  • 0 likes

Superuser Contribution I am premium for free

Dear Spotify,I have been using the spotify premium for months now, and by this year the last time it took money from my paypal was 2018. 01. 01., and since that, it just keeps saying that: Your spotify subscription will be automatically renewed on "*...

  • Newbie
  • Dear Spotify, I have been using the spotify premium for months now, and by this year the last time it took money from my paypal was 2018. 01. 01., and since that, it just keeps saying that:  Y...
  • Aimee_T
  • Roadie
  • 278 Views
  • 1 replies
  • 0 likes
  • Free
    Premium
    Spotify
  • 278 Views
  • 1 replies
  • 0 likes

Superuser Contribution Ads in Premium

I'm paying for Premium. But started getting ads yesterday. Why? I thought I was paying for premium so I wouldn't have to listen to ads? Someone at Spotify seriously dropped the ball on this. I'm expecting a reply and solution from someone within the ...

  • Newbie
  • I'm paying for Premium. But started getting ads yesterday. Why? I thought I was paying for premium so I wouldn't have to listen to ads?   Someone at Spotify seriously dropped the ball on this....
  • Aimee_T
  • Roadie
  • 115 Views
  • 1 replies
  • 0 likes
  • 115 Views
  • 1 replies
  • 0 likes

Superuser Contribution Me cobraron dos veces y no se refleja en mis recibos

Me suscribi a Premium para universitarios y al momento de realizar la solicitud me cobraron los $49. Una vez que me confirmaron de aceptados mis comprobantes de estudiante, me cobraron nuevamente.No me fue devuelta la cantidad y tampoco me compensaro...

  • Newbie
  • Me suscribi a Premium para universitarios y al momento de realizar la solicitud me cobraron los $49. Una vez que me confirmaron de aceptados mis comprobantes de estudiante, me cobraron nuevamente. N...
  • Aimee_T
  • Roadie
  • 109 Views
  • 1 replies
  • 0 likes
  • 109 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Already paid and have invite code, but code is not accepted

I have a situation in which my Mum bought me and my brother each Premium, but we couldn't find where to enter the invite code. Eventually, we ended up going to the redeem page which is what I expect you were supposed to do, but it said that the code ...

  • Casual Listener
  • I have a situation in which my Mum bought me and my brother each Premium, but we couldn't find where to enter the invite code. Eventually, we ended up going to the redeem page which is what I expect ...
  • ChemicalMagma
  • Casual Listener
  • 315 Views
  • 2 replies
  • 0 likes
  • 315 Views
  • 2 replies
  • 0 likes

Superuser Contribution My partner can't join my Spotify family subscription

Hi community, I've recently subscribed to Spotify Family and I want to share this subscription with my partner, whom live with me udner the same roof and at the same address. I've invited her using the website, she received the e-mail. However after ...

  • Newbie
  • Hi community,   I've recently subscribed to Spotify Family and I want to share this subscription with my partner, whom live with me udner the same roof and at the same address.  I've i...
  • Aimee_T
  • Roadie
  • 146 Views
  • 1 replies
  • 0 likes
  • 146 Views
  • 1 replies
  • 0 likes

Superuser Contribution How to get student discount when you already have premium?

I have premium on right now with Paypal's subscription. I want to get the student discount while still paying with paypal. How can this be done?

  • Newbie
  • I have premium on right now with Paypal's subscription. I want to get the student discount while still paying with paypal. How can this be done?
  • Aimee_T
  • Roadie
  • 114 Views
  • 1 replies
  • 0 likes
  • 114 Views
  • 1 replies
  • 0 likes

Superuser Contribution Lost my premium subscription...

Hi, there was a disruption in my payments due to a lost debit card. Updated my bank details, paid my monthly fee through the apple store, and I’m still only on free. I’ve logged in and out but still not working. How do I get my premium back?

  • Newbie
  • Hi, there was a disruption in my payments due to a lost debit card. Updated my bank details, paid my monthly fee through the apple store, and I’m still only on free. I’ve logged in and out but still ...
  • Aimee_T
  • Roadie
  • 117 Views
  • 1 replies
  • 0 likes
  • 117 Views
  • 1 replies
  • 0 likes

CANCEL MY ACCOUNT

I have cancelled my account three times now and am still being charged. It said it was cancelled six months ago and i was charged. I checked and it was still being charged. Canceled again and am still being charged. I checked every email i have and n...

  • Newbie
  • I have cancelled my account three times now and am still being charged. It said it was cancelled six months ago and i was charged. I checked and it was still being charged. Canceled again and am stil...
  • kejt_
  • Community Legend
  • 156 Views
  • 1 replies
  • 0 likes
  • 156 Views
  • 1 replies
  • 0 likes

my 2 year free subscription

Hi there,I just passed the one year mark in my free trial, the term was for 2 years.I am hoping that I need to reset. Please help, I need my playlists back. thanks in advance. G.

  • Casual Listener
  • Hi there, I just passed the one year mark in my free trial, the term was for 2 years. I am hoping that I need to reset. Please help, I need my playlists back.    thanks in advance. &nb...
  • Maxim
  • Spotify Star
  • 306 Views
  • 1 replies
  • 0 likes
  • 306 Views
  • 1 replies
  • 0 likes

Vergeten ! :(

ik ben mijn emailadress vergeten en ik heb in elke mail die ik me herinner gekeken of het die misschien is. Het stomme is dat ik premium heb betaald en het dus elke maand door gaat. IK WIL HET ZO GRAAG OPZEGGEN. ik gebruik het niet want ik weet niet ...

  • Newbie
  • ik ben mijn emailadress vergeten en ik heb in elke mail die ik me herinner gekeken of het die misschien is. Het stomme is dat ik premium heb betaald en het dus elke maand door gaat. IK WIL HET ZO GRA...
  • 138 Views
  • 0 replies
  • 0 likes
  • 138 Views
  • 0 replies
  • 0 likes

Premium

After your premium ends, can you still hear offline if you've downloaded the songs?

  • Visitor
  • After your premium ends, can you still hear offline if you've downloaded the songs?
  • Maxim
  • Spotify Star
  • 126 Views
  • 1 replies
  • 0 likes
  • 126 Views
  • 1 replies
  • 0 likes

After premium ends, can you still hear offline?

After you're subscription ends, are you still able to hear offline if you downloaded songs?

  • Visitor
  • After you're subscription ends, are you still able to hear offline if you downloaded songs?
  • Maxim
  • Spotify Star
  • 94 Views
  • 1 replies
  • 0 likes
  • 94 Views
  • 1 replies
  • 0 likes

Subscription payment

Good day to the support staff, I am a regular user of your app and its been a big part of my daily routine to listen to music using spotify. So may I ask what happened to the 3 month subscription payment I paid yesterday(02/10/2018). When I checked t...

  • Newbie
  • Good day to the support staff, I am a regular user of your app and its been a big part of my daily routine to listen to music using spotify. So may I ask what happened to the 3 month subscription pay...
  • ajlitt77
  • Newbie
  • 98 Views
  • 1 replies
  • 0 likes
  • 98 Views
  • 1 replies
  • 0 likes