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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 18458 Views
  • 27 replies
  • 4 likes
  • 18458 Views
  • 27 replies
  • 4 likes

Superuser Contribution Cant access Student Discount page

I am trying to sign up for premium with the student discount, but I keep getting a 404 error page when I try to upgrade. I am a college student at a USA university, but I am studying abroad in Costa Rica this semester. Is there I reason I can't sign ...

  • Casual Listener
  • I am trying to sign up for premium with the student discount, but I keep getting a 404 error page when I try to upgrade. I am a college student at a USA university, but I am studying abroad in Costa ...
  • Guido
  • Spotify Legend
  • 747 Views
  • 3 replies
  • 0 likes
  • 747 Views
  • 3 replies
  • 0 likes

Superuser Contribution Unable to subscribe

Im unable to subscribe using pay by mobile for 7days, though i have enough mobile balance. It always redirected me back to CONTINUE and its not pushing through. Im getting message like "oops something went wrong pls try again", i tried lots of times ...

  • Newbie
  • Im unable to subscribe using pay by mobile for 7days, though i have enough mobile balance. It always redirected me back to CONTINUE  and its not pushing through. Im getting message like "oops so...
  • Guido
  • Spotify Legend
  • 266 Views
  • 1 replies
  • 0 likes
  • 266 Views
  • 1 replies
  • 0 likes

Pago mensual duplicado

buenas tardes , soy Sthefany Moreno , requiero de soporte de mis pagos, porque llevan dos meses cobrándome el valor de $15 mil pesos más $7.500 de Spotify para universitarios, se supone que yo cambie el valor inicial de los $15 pero ahora me están su...

  • Newbie
  •    buenas tardes , soy Sthefany Moreno , requiero de soporte de mis pagos, porque llevan dos meses cobrándome el valor de $15 mil pesos más $7.500 de Spotify para universitarios, se supone...
  • Jose_M
  • Spotify Star
  • 308 Views
  • 1 replies
  • 1 likes
  • 308 Views
  • 1 replies
  • 1 likes

Subscriptions for student Premium

Hi everyone, I'm from Switzerland but I live in Montreal for 4 months (exchange programme). I had a gift card before but it's finish now. I would suscribe a strudent premium account but when I try to enter the card things, the page propose me the can...

  • Newbie
  • Hi everyone,   I'm from Switzerland but I live in Montreal for 4 months (exchange programme). I had a gift card before but it's finish now. I would suscribe a strudent premium account but when...
  • Maxim
  • Spotify Star
  • 232 Views
  • 1 replies
  • 1 likes
  • 232 Views
  • 1 replies
  • 1 likes

Superuser Contribution Two Accounts same user : South Africa

hello allin South africa we dont have a family plan, so what i want is two account,one of wich i'll use at work (and so will others)the other account will be my personal account.obviously i will pay two subscriptions, thats cool, but i cant find an o...

  • Newbie
  •   hello all in South africa we dont have a family plan, so what i want is two account, one of wich i'll use at work (and so will others) the other account will be my personal account. obvio...
  • Jemi
  • Spotify Legend
  • 287 Views
  • 1 replies
  • 0 likes
  • 287 Views
  • 1 replies
  • 0 likes

Superuser Contribution I have Spotify Premium for Students but cannot access Hulu

PlanPremium for StudentsCountryUSA DeviceAll devicesOperating SystemAll OS My Question or Issue I used to be able to use Hulu just fine, but now I can't at all. I tried contacting Hulu about this and said my premium for students ended back in April o...

  • Newbie
  • Plan Premium for Students Country USA  Device All devices Operating System All OS   My Question or Issue  I used to be able to use Hulu just fine, but now I can't at all. I t...
  • Jemi
  • Spotify Legend
  • 356 Views
  • 1 replies
  • 0 likes
  • 356 Views
  • 1 replies
  • 0 likes

Spotify students

My Question or Issue Hello!I've been approved for spotify students, but meanwhile I was waiting for the approval, I activated the premium account subscription ( 9,99 euros per month). Starting for the next month, can I use the student subscription? R...

  • Casual Listener
  •     My Question or Issue   Hello! I've been approved for spotify students, but meanwhile I was waiting for the approval, I activated the premium account subscription ( 9,99 euros ...
  • Keanu_C
  • Community Legend
  • 222 Views
  • 1 replies
  • 0 likes
  • 222 Views
  • 1 replies
  • 0 likes

Cannot pay via phone - reached max number of subscriptions per phone number

PlanPremiumCountry GermanyDeviceHTC One M9 Operating SystemAndroid My Question or Issue I used to always pay via my smart phone, but unfortunately this time when I tried to pay for my premium account it said, that I have reached the maximum number of...

  • Casual Listener
  • Plan Premium Country  Germany Device HTC One M9   Operating System Android   My Question or Issue  I used to always pay via my smart phone, but unfortunately this t...
  • Luke
  • Spotify Star
  • 326 Views
  • 3 replies
  • 0 likes
  • 326 Views
  • 3 replies
  • 0 likes

Charged twice per month

Norwegian Premium to UK Student Premium Norway - Switched to UK I paid for this month's premium on the the 14th, but I was registered for the Norwegian Spotify and as I'm a UK student I decided to change the country in the settings and card informati...

  • Newbie
  • Norwegian Premium to UK Student Premium  Norway - Switched to UK  I paid for this month's premium on the the 14th, but I was registered for the Norwegian Spotify and as I'm a UK student I...
  • Loxer
  • Community Legend
  • 234 Views
  • 1 replies
  • 0 likes
  • 234 Views
  • 1 replies
  • 0 likes

Paguei o boleto do plano mensal de R$ 16,90 a tres dias, ate agora nao foi liberado minha conta prem

Paguei meu boleto de R$ 16,90 a três dias e minha conta premium ainda não foi liberada. O que devo fazer?

  • Newbie
  • Paguei meu boleto de R$ 16,90 a três dias e minha conta premium ainda não foi liberada. O que devo fazer?
  • Billy-J
  • Spotify Star
  • 508 Views
  • 1 replies
  • 0 likes
  • Pagamento boleto pay
  • 508 Views
  • 1 replies
  • 0 likes

Cancel my free trail

My Question or Issue how do I cancel my free trail before you charge me

  • Newbie
  •     My Question or Issue  how do I cancel my free trail before you charge me   
  • Billy-J
  • Spotify Star
  • 514 Views
  • 1 replies
  • 0 likes
  • 514 Views
  • 1 replies
  • 0 likes

Still on free but paying for Premium.

PlanFree/PremiumCountry CANADADeviceSamsung A8Operating SystemAndroid My Question or Issue Hi, ive tried to sign it sign out. My payments are not pending and keep being being charged for premium but my acvount states I am on free. TIA

  • Newbie
  • Plan Free/Premium Country  CANADA Device Samsung A8 Operating System Android   My Question or Issue  Hi, ive tried to sign it sign out. My payments are not pending and keep b...
  • Billy-J
  • Spotify Star
  • 428 Views
  • 1 replies
  • 0 likes
  • 428 Views
  • 1 replies
  • 0 likes

Solved!! Change payment date

PlanPremiumCountrysweden My Question or Issue Hi! Is there anyone out there that can explain how you go about changing the date of which Spotify charges you? (For premium). In writhing moment they charge me at the 18th every month, and by that time e...

  • Newbie
  •   Plan Premium Country sweden    My Question or Issue   Hi! Is there anyone out there that can explain how you go about changing the date of which Spotify charges you? (Fo...
  • diadara
  • Music Fan
  • 2244 Views
  • 2 replies
  • 0 likes
  • charge
    date
    debit
    Debit Card
    money
    Payment
  • 2244 Views
  • 2 replies
  • 0 likes

cant verify or modify address for my family subscription

PlanFree/PremiumCountry GustemalaDeviceiPhone 7Operating SystemIOS 10 My Question or Issue How can i fix my address ?

  • Newbie
  • Plan Free/Premium Country  Gustemala Device iPhone 7 Operating System IOS 10   My Question or Issue  How can i fix my address ?
  • Bethany_Dawn
  • Community Legend
  • 689 Views
  • 1 replies
  • 1 likes
  • address verification
  • 689 Views
  • 1 replies
  • 1 likes

Superuser Contribution Det har dragits dubbelt för premium de 2 sista månaderna

PlanPremiumCountry SwedenDevice Samsung Galaxy 9Operating SystemAndroid? My Question or IssueHej! Jag verkar att ha lyckats skapa dubbelt konto av misstag. Jag hade spotify Premium free trail som skulle gå över till betalning, men när jag var utomlan...

  • Casual Listener
  • Plan Premium Country  Sweden Device  Samsung Galaxy 9 Operating System Android?   My Question or Issue Hej! Jag verkar att ha lyckats skapa dubbelt konto av misstag. Jag hade...
  • Jemi
  • Spotify Legend
  • 1374 Views
  • 3 replies
  • 0 likes
  • 1374 Views
  • 3 replies
  • 0 likes

Superuser Contribution Me cobraron 12 veces por suscripcion y mi banco me descontó 107.88 😠

Hace unos dias atras me encontraba efectuando el pago por $8.99 dolares para la cuenta premium, la página web arrojó un error con la tarjeta o banco más sin embargo dos dias después recibo en mi celular 12 mensajes de mi banco en cada mensaje me indi...

  • Casual Listener
  • Hace unos dias atras me encontraba efectuando el pago por $8.99 dolares para la cuenta premium, la página web arrojó un error con la tarjeta o banco más sin embargo dos dias después  recibo en m...
  • Katerina
  • Spotify Legend
  • 327 Views
  • 1 replies
  • 0 likes
  • 327 Views
  • 1 replies
  • 0 likes

Superuser Contribution Yearly Plan... Discount?

Hello, I've known about Spotify for a long time now, and it beats out other services like Google, Apple, Deezer and TIDAL (those are the ones I know). I'm interested in the annual plan for Spotify, but given that there is no discount for it, I see no...

  • Visitor
  • Hello,   I've known about Spotify for a long time now, and it beats out other services like Google, Apple, Deezer and TIDAL (those are the ones I know).   I'm interested in the annual p...
  • Katerina
  • Spotify Legend
  • 11683 Views
  • 5 replies
  • 15 likes
  • 11683 Views
  • 5 replies
  • 15 likes

Superuser Contribution Problemi abbonamento

Buongiorno, questa mattina pagando il mio annuncio spotify FAMIGLIA PREMIUM, attivo da aprile 2018, voglio che la scorciatoia prensente nel riquadro rosso quando il pagamento è fatto in ritardo, qualcosa non ha funzionato, in quanto è stato eseguito ...

  • Newbie
  •   Buongiorno, questa mattina pagando il mio annuncio spotify FAMIGLIA PREMIUM, attivo da aprile 2018, voglio che la scorciatoia prensente nel riquadro rosso quando il pagamento è fatto in rit...
  • Peter
  • Spotify Legend
  • 284 Views
  • 1 replies
  • 0 likes
  • 284 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium and Hulu

I currently have a Premium account and wanted to connect my Hulu account, and although the info in the drop-down menu says I am eligible, when I try to click the link, a message pops up saying I'm not, instead trying to get me to sign up for a family...

  • Newbie
  • I currently have a Premium account and wanted to connect my Hulu account, and although the info in the drop-down menu says I am eligible, when I try to click the link, a message pops up saying I'm no...
  • Katerina
  • Spotify Legend
  • 413 Views
  • 1 replies
  • 0 likes
  • 413 Views
  • 1 replies
  • 0 likes

Superuser Contribution Re: Post of the Week - Already charged but my premium still gone?

I'm just hijacking this random thread because it's impossible to find a way to post anything in the "Community" forums anymore.Everything is one way. Nobody can post their issues. Well guess what, it's zero-way, because nobody reads your top answers ...

  • Gig Goer
  • I'm just hijacking this random thread because it's impossible to find a way to post anything in the "Community" forums anymore. Everything is one way. Nobody can post their issues. Well guess what...
  • Peter
  • Spotify Legend
  • 2824 Views
  • 1 replies
  • 0 likes
  • 2824 Views
  • 1 replies
  • 0 likes