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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • Jeremy
  • Spotify
  • 55308 Views
  • 23 replies
  • 4 likes
  • 55308 Views
  • 23 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 33711 Views
  • 19 replies
  • 2 likes
  • 33711 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Pops63
  • Visitor
  • 23084 Views
  • 12 replies
  • 1 likes
  • 23084 Views
  • 12 replies
  • 1 likes

Superuser Contribution i cant pay my premium account

Till yesterday i've been trying to pay premium account, but no credit card accepts, just let me know that there is a failure in payment, I went to their help options and I read that if I had this kind of problem I would go to cancel my premium accoun...

  • Casual Listener
  • Till yesterday i've been trying to pay premium account, but no credit card accepts, just let me know that there is a failure in payment, I went to their help options and I read that if I ha...
  • cornelius91
  • Casual Listener
  • 147 Views
  • 2 replies
  • 0 likes
  • 147 Views
  • 2 replies
  • 0 likes

BROTHER REMOVED FROM SPOTIFY FAMILY

My brother, who lives with me, on the same house, has been removed from our family account and I can't put him back in. It says he needs to get a separated spotify premium account but that doesn't make any sense! Besides him, there is our father and ...

  • Newbie
  • My brother, who lives with me, on the same house, has been removed from our family account and I can't put him back in. It says he needs to get a separated spotify premium account but that doesn't ma...
  • Hubo
  • Spotify Star
  • 128 Views
  • 1 replies
  • 0 likes
  • 128 Views
  • 1 replies
  • 0 likes

Paying for premium, not getting it. Have ended subscription and restarted it, still not getting prem

Paying for premium, not getting it. Payment keeps coming out of my account, but no premium. Ended subscription, restarted it, and still the same problem...

  • Newbie
  • Paying for premium, not getting it. Payment keeps coming out of my account, but no premium.  Ended subscription, restarted it, and still the same problem...
  • Luke
  • Spotify Star
  • 135 Views
  • 1 replies
  • 0 likes
  • 135 Views
  • 1 replies
  • 0 likes

Can't remove payment method

Hi all, so my problem is that I can't remove my payment methond. I have canceled my premium subscription, but my friends credit card is still asociated with my account and set as a payment method (yes I don't have my own credit card). I'm affraid tha...

  • Newbie
  • Hi all,   so my problem is that I can't remove my payment methond. I have canceled my premium subscription, but my friends credit card is still asociated with my account and set as a payment m...
  • Hubo
  • Spotify Star
  • 1069 Views
  • 1 replies
  • 0 likes
  • 1069 Views
  • 1 replies
  • 0 likes

Superuser Contribution 6 mont ha spotify

The person Who i sent 6 months Spotify like a present didn’t receive any communication. Can you help me?

  • Casual Listener
  • The person Who i sent 6 months Spotify like a present didn’t receive any communication. Can you help me?
  • Nicolo23
  • Casual Listener
  • 146 Views
  • 2 replies
  • 0 likes
  • 146 Views
  • 2 replies
  • 0 likes

subscription

Hey About a month ago i register to free trial in spotify. And i was planning to cancel my subsription and i forgot then i was charged 129SRP. If i cancel now will i get my charge back?

  • Newbie
  • Hey About a month ago i register to free trial in spotify. And i was planning to cancel my subsription and i forgot then i was charged 129SRP. If i cancel now will i get my charge back?
  • Maxim
  • Spotify Star
  • 78 Views
  • 1 replies
  • 0 likes
  • 78 Views
  • 1 replies
  • 0 likes

Cancel Account

I have attempted to cancel my account and you keep attempting to withdraw funds from my debet card. It has reached the point of criminal. The next time your company attempts to remove funds from my debit card I will follow-up with the authoritys

  • Visitor
  • I have attempted to cancel my account and you keep attempting to withdraw funds from my debet card. It has reached the point of criminal. The next time your company attempts to remove funds from my d...
  • Hubo
  • Spotify Star
  • 80 Views
  • 2 replies
  • 0 likes
  • 80 Views
  • 2 replies
  • 0 likes

Won't stop pending

I have a student's account and I have been trying the card over and over again but my payments just keep pending. I only have one card so I can't try and other card. What should I do? I don't want to cancel my account because it's been pending for aw...

  • Newbie
  • I have a student's account and I have been trying the card over and over again but my payments just keep pending. I only have one card so I can't try and other card. What should I do? I don't want to...
  • Maxim
  • Spotify Star
  • 79 Views
  • 1 replies
  • 0 likes
  • 79 Views
  • 1 replies
  • 0 likes

Discount for High school students

High school student. Opened the wrong Spotify for student discount as thought would be eligible. Don’t have verification and was billed to card. Would like refund or switch to regular Spotify premium with the difference charged.

  • Newbie
  • High school student. Opened the wrong Spotify for student discount as thought would be eligible. Don’t have verification and was billed to card. Would like refund or switch to regular Spotify premium...
  • Maxim
  • Spotify Star
  • 161 Views
  • 1 replies
  • 0 likes
  • 161 Views
  • 1 replies
  • 0 likes

Superuser Contribution it won’t accept my card ??

So I had premium . I got a new MasterCard sent to me since mine expired . Then my premium went away . I have activated it and talked to my credit card company 3 times now . It works on other sites/companies that I am subscribed to . Everytime I enter...

  • Casual Listener
  • So I had premium . I got a new MasterCard sent to me since mine expired . Then my premium went away . I have activated it and talked to my credit card company 3 times now . It works on other sites/co...
  • a_evening
  • Casual Listener
  • 183 Views
  • 3 replies
  • 0 likes
  • 183 Views
  • 3 replies
  • 0 likes

Superuser Contribution can't unsubscribe from premium

Please help.I've been trying to unsubscribe from premium since i am barely using the app.When i check my account on spotify web it says that im on free subscription but on the app itself it says im on premium.Cant find option on the app to unaubscrib...

  • Newbie
  • Please help.I've been trying to unsubscribe from premium since i am barely using the app.When i check my account on spotify web it says that im on free subscription but on the app itself it says im o...
  • Alfredo
  • Roadie
  • 117 Views
  • 1 replies
  • 0 likes
  • 117 Views
  • 1 replies
  • 0 likes

Superuser Contribution cant subscribe to premium family because the location from the card is not the same as my country

i cant subscribe with my prepaid debit international card, because it is telling me it doesnt matches my current locationand the address where I receive the card is where I live, so dont know what to do, it is telling me the card is from united kingd...

  • Newbie
  • i cant subscribe with my prepaid debit international card, because it is telling me it doesnt matches my current location and the address where I receive the card is where I live, so dont know what ...
  • Alfredo
  • Roadie
  • 132 Views
  • 1 replies
  • 0 likes
  • 132 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cant access an account I am being billed for

I have an account (not the one I am posting from) that is presumably linked to my old facebook account which I deleted. Now I cant log into the spotify account to use or cancel it but continue to be billed the 10 bucks a month. I have tried for month...

  • Newbie
  • I have an account (not the one I am posting from) that is presumably linked to my old facebook account which I deleted.  Now I cant log into the spotify account to use or cancel it but continue ...
  • Alfredo
  • Roadie
  • 98 Views
  • 1 replies
  • 0 likes
  • 98 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment Method Change

I need to enter new credit card details but it won't accept the expiration month. I select the correct number but it will not accept. What do I do? I have already unsubscribed and attempted to resubscribe. It still wont accept the expiration month.

  • Newbie
  • I need to enter new credit card details but it won't accept the expiration month. I select the correct number but it will not accept. What do I do? I have already unsubscribed and attempted to resubs...
  • Alfredo
  • Roadie
  • 100 Views
  • 1 replies
  • 0 likes
  • 100 Views
  • 1 replies
  • 0 likes

Realizei pagamento no cartao e nao estou premium

Gostaria de saber como minha conta fica premium?!ja realizei o pagamentl pelo cartao de credito e meu app ainda nao esta atualizado pra premium

  • Visitor
  • Gostaria de saber como minha conta fica premium?! ja realizei o pagamentl pelo cartao de credito e meu app ainda nao esta atualizado pra premium
  • Bittencourt
  • Spotify Star
  • 124 Views
  • 1 replies
  • 0 likes
  • 124 Views
  • 1 replies
  • 0 likes

Payment cancellation not working

I have tried to cancel my premium account , however when I go to the website and go to cancel it says I am on a free subscription , so I went to my Apple ID and subscriptions there to see if I could cancel it that way , but again it’s not there. Mone...

  • Newbie
  • I have tried to cancel my premium account , however when I go to the website and go to cancel it says I am on a free subscription , so I went to my Apple ID and subscriptions there to see if I could ...
  • bjja123
  • Composer
  • 121 Views
  • 1 replies
  • 0 likes
  • 121 Views
  • 1 replies
  • 0 likes

Solved!! Subscription through Rogers

Hello, I had a Rogers Spotify 3 user subscription which I just cancelled. I want to subscribe to a Family Premium subscription through you. How can I do this withouth losing the playlists that the current users have under my previous Rogers account?T...

  • Casual Listener
  • Hello,   I had a Rogers Spotify 3 user subscription which I just cancelled. I want to subscribe to a Family Premium subscription through you. How can I do this withouth losing the playlists th...
  • Maxim
  • Spotify Star
  • 239 Views
  • 3 replies
  • 0 likes
  • 239 Views
  • 3 replies
  • 0 likes

Superuser Contribution No acepta pago con tajeta

Hola, llevo dias intentando hacer de nuevo el upgrade a Premium, pero me sale una leyenda que dice que algo salio mal y que intente mas tarde. Trate de nuevo con otras dos tarjetas de bancos distintos y no acepta el pago. Trate ingresando desde un di...

  • Newbie
  • Hola, llevo dias intentando hacer de nuevo el  upgrade a Premium,  pero me sale una leyenda que dice que algo salio  mal y que  intente mas tarde. Trate  de nuevo con otras d...
  • ZullyB
  • Roadie
  • 178 Views
  • 1 replies
  • 0 likes
  • 178 Views
  • 1 replies
  • 0 likes

Superuser Contribution How do I download

Hi there brand new to this and already confused. Signed up for premium for 30 days and when I got it it states 7 days. When I select an album to download it only downloads 1 track and some have gone into playlists. It’s also took 2 days to download s...

  • Newbie
  • Hi there brand new to this and already confused. Signed up for premium for 30 days and when I got it it states 7 days. When I select an album to download it only downloads 1 track and some have gone ...
  • ZullyB
  • Roadie
  • 231 Views
  • 1 replies
  • 0 likes
  • Other
  • 231 Views
  • 1 replies
  • 0 likes

Superuser Contribution Downloaded music disappear

This is driving me nuts! Almost att the unsubscribe page about now. Every time an update occur in play store this happens. Unacceptable!

  • Casual Listener
  • This is driving me nuts! Almost att the unsubscribe page about now. Every time an update occur in play store this happens. Unacceptable!
  • ZullyB
  • Roadie
  • 115 Views
  • 1 replies
  • 0 likes
  • 115 Views
  • 1 replies
  • 0 likes