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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 19405 Views
  • 27 replies
  • 4 likes
  • 19405 Views
  • 27 replies
  • 4 likes

Superuser Contribution Spotify doesn't let family member join the premium account

PlanPremiumCountryFinlandDeviceNokia 8Operating SystemAndroid My Question or IssueI subscribed to the Premium for Family plan, and I sent the invitation to my wife. She accepted it and filled the required form. When submitting it, Spotify rejects her...

  • Newbie
  • Plan Premium Country Finland Device Nokia 8 Operating System Android   My Question or Issue I subscribed to the Premium for Family plan, and I sent the invitation to my wife. She accep...
  • Daisy
  • Spotify Legend
  • 279 Views
  • 1 replies
  • 0 likes
  • 279 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unlinked Facebook account and lost student premium

Plan: Student PremiumCountry: America Device: iPhone 7 plusOperating System: ios 11.4.1 My Question or Issue: I originally signed up with my facebook account, which has the student premium. I just created a Spotify account with my school email and li...

  • Newbie
  •   Plan: Student Premium Country: America   Device: iPhone 7 plus Operating System: ios 11.4.1   My Question or Issue:  I originally signed up with my facebook ac...
  • Daisy
  • Spotify Legend
  • 478 Views
  • 1 replies
  • 0 likes
  • Account
    student premium
  • 478 Views
  • 1 replies
  • 0 likes

Solved!! Charged for a subscription I did not purchase?

I was recently sent an email confirming that I purchased spotify premium on September 21, 2018, and was notified that I would be charged $12.99 on a credit card. This was jarring for multiple reasons. For starters, at the time of writing this, the da...

  • Casual Listener
  • I was recently sent an email confirming that I purchased spotify premium on September 21, 2018, and was notified that I would be charged $12.99 on a credit card. This was jarring for multiple re...
  • Billy-J
  • Spotify Star
  • 2829 Views
  • 5 replies
  • 0 likes
  • 2829 Views
  • 5 replies
  • 0 likes

I'm verified what now

PlanPremiumCountry USDeviceiphone and macbookOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue It says im verified for student discount until 2019 but it doesn't show that my subscription changed at all. How would I know if...

  • Newbie
  • Plan Premium Country  US Device iphone and macbook Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  It says im verified for student disco...
  • Billy-J
  • Spotify Star
  • 258 Views
  • 1 replies
  • 0 likes
  • 258 Views
  • 1 replies
  • 0 likes

Solved!! Account deactivated

PlanPremiumCountry UKDevice(iPhone 7Operating System(iOS 10, Android Oreo, Windows 10,etc.) Hello my account seems to have gone back to being Free and not the premium service. Please help!

  • Casual Listener
  • Plan Premium Country  UK Device (iPhone 7 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   Hello my account seems to have gone back to being Free and not the premium...
  • Billy-J
  • Spotify Star
  • 333 Views
  • 1 replies
  • 0 likes
  • 333 Views
  • 1 replies
  • 0 likes

Help

Hi. I been with spotify for so many ywars and last month was the only month a missed a payment, im just aboard and i wanst able to put moneh in my uk account. In 4 days should be my next payment... today i went on spotify and they log me off, that me...

  • Newbie
  • Hi. I been with spotify for so many ywars and last month was the only month a missed a payment, im just aboard and i wanst able to put moneh in my uk account. In 4 days should be my next payment...&n...
  • Jose_M
  • Spotify Star
  • 227 Views
  • 1 replies
  • 1 likes
  • 227 Views
  • 1 replies
  • 1 likes

Solved!! Will I lost my saved songs after changing countries?

I moved definitly for a new country and I decided to change my account settings. I used to have a premium account but in order to change the country I had to "unpremium" for a while (I did what says in spotify's help page). Some of my saved music is ...

  • Casual Listener
  •   I moved definitly for a new country and I decided to change my account settings.   I used to have a premium account but in order to change the country I had to "unpremium" for a while ...
  • Jose_M
  • Spotify Star
  • 900 Views
  • 1 replies
  • 1 likes
  • 900 Views
  • 1 replies
  • 1 likes

Changing from Spotify Premium to Student Premium

PlanPremium to Student PremiumCountry USADeviceGoogle Pixel 2 XLOperating SystemWindows 10 My Question or IssueI currently have Spotify Premium, however I'm wanting to switch to Premium for Students because I'm currently enrolled. If I start Premium ...

  • Newbie
  • Plan Premium to Student Premium Country  USA Device Google Pixel 2 XL Operating System Windows 10   My Question or Issue I currently have Spotify Premium, however I'm wanting to s...
  • Jose_M
  • Spotify Star
  • 225 Views
  • 1 replies
  • 1 likes
  • 225 Views
  • 1 replies
  • 1 likes

Se an cobrado la cuota Premium. Pero no la tengo activa .

Hola despues de los 30 dias gratuitos se han cobrado la cuota de la cuenta premium pero sigo teniendo la cuenta normal como puedo solucionarlo

  • Newbie
  • Hola despues de los 30 dias gratuitos se han cobrado la cuota de la cuenta premium pero sigo teniendo la cuenta normal como puedo solucionarlo
  • Jose_M
  • Spotify Star
  • 267 Views
  • 1 replies
  • 1 likes
  • 267 Views
  • 1 replies
  • 1 likes

Gift Card Payment

Have had major issues with buying gift card 6 month subscription. Spotify says my bank provider is having a bad day and to try again later. Have tried to pay multiple days and even asked a friend to pay, no luck. Not really sure what to do.

  • Newbie
  • Have had major issues with buying gift card 6 month subscription. Spotify says my bank provider is having a bad day and to try again later. Have tried to pay multiple days and even asked a friend to ...
  • Luke
  • Spotify Star
  • 273 Views
  • 3 replies
  • 0 likes
  • 273 Views
  • 3 replies
  • 0 likes

University Spain - Premium

Hi, I am trying to get premium in Spain, the plan is 0,99 cents for 3 months if you study in a University.I do so but my university doesn’t appear in the list that you show. My university is IED Madrid , and i would like to get the promotion, as well...

  • Casual Listener
  • Hi, I am trying to get premium in Spain, the plan is 0,99 cents for 3 months if you study in a University. I do so but my university doesn’t appear in the list that you show.  My university is...
  • Billy-J
  • Spotify Star
  • 317 Views
  • 3 replies
  • 0 likes
  • 317 Views
  • 3 replies
  • 0 likes

I have been charged even i cancelled premium months ago

I just realized I have been charged every month even I cancelled my premium subscription in june. I tried to contact spotify support but they just send me email: "Hello,Here’s what we got from you:"I have been charged every month even I cancelled the...

  • Newbie
  • I just realized I have been charged every month even I cancelled my premium subscription in june.   I tried to contact spotify support but they just send me email:   "Hello, Here’s wha...
  • Luke
  • Spotify Star
  • 209 Views
  • 1 replies
  • 0 likes
  • 209 Views
  • 1 replies
  • 0 likes

Subscription

I was charge spotify on my credit card since August 30, 2017 and Sept 30, 2017 but as I open and log in spotify account I did see that I have a subscription

  • Newbie
  • I was charge spotify on my credit card since August 30, 2017 and Sept 30, 2017 but as I open and log in spotify account I did see that I have a subscription
  • Luke
  • Spotify Star
  • 237 Views
  • 1 replies
  • 0 likes
  • 237 Views
  • 1 replies
  • 0 likes

Charge credit card

bad charge received double charge in August and September, please correct

  • Newbie
  • bad charge received double charge in August and September, please correct
  • Luke
  • Spotify Star
  • 391 Views
  • 1 replies
  • 0 likes
  • charge
  • 391 Views
  • 1 replies
  • 0 likes

Cant cancel subscription

I had made a new account on spotify after i didnt want my old one, but didnt write down my new password and cant get into my email anymore for it so when my subscription is over i cant cancel because i cant login... i just need a solution please.

  • Newbie
  • I had made a new account on spotify after i didnt want my old one, but didnt write down my new password and cant get into my email anymore for it so when my subscription is over i cant cancel because...
  • Luke
  • Spotify Star
  • 273 Views
  • 1 replies
  • 0 likes
  • 273 Views
  • 1 replies
  • 0 likes

Llevo tres meses pagando y no aparezco como Premium. Esto es un timo??

Estoy pagando a través de PayPal desde Junio! Y cuando entro no salgo como Premium. Y por más q hago lo que me dice la página no consigo que se solucione.

  • Newbie
  • Estoy pagando a través de PayPal desde Junio! Y cuando entro no salgo como Premium. Y por más q hago lo que me dice la página no consigo que se solucione. 
  • Luke
  • Spotify Star
  • 219 Views
  • 1 replies
  • 0 likes
  • 219 Views
  • 1 replies
  • 0 likes

Se me han borrado los datos de mi tarjeta

Hola, normalmente spotify no me ha dado Ni un problema sin embargo este mes al acceder a la app me aparecía un mensaje en rojo que decia que debía actualizar los dats de mi tarjeta cosa que no hice por que ya había pagado el valor del mes, ahora me h...

  • Newbie
  • Hola, normalmente spotify no me ha dado Ni un problema sin embargo este mes al acceder a la app me aparecía un mensaje en rojo que decia que debía actualizar los dats de mi tarjeta cosa que no hice p...
  • Luke
  • Spotify Star
  • 201 Views
  • 1 replies
  • 0 likes
  • 201 Views
  • 1 replies
  • 0 likes

Can't buy spotufy premium

I can't buy Spotify premium via mobile. It always says that something has gone wrong and that i should try again omand check my internet connection but it's working just fine

  • Newbie
  • I can't buy Spotify premium via mobile. It always says that something has gone wrong and that i should try again omand check my internet connection but it's working just fine 
  • Luke
  • Spotify Star
  • 355 Views
  • 1 replies
  • 0 likes
  • 355 Views
  • 1 replies
  • 0 likes

Oops something went wrong, please try again.

I've been trying to fill up the information datas and I end up failing and failing all over again. I'm so tired!!!

  • Newbie
  • I've been trying to fill up the information datas and I end up failing and failing all over again. I'm so tired!!!
  • Luke
  • Spotify Star
  • 232 Views
  • 1 replies
  • 0 likes
  • 232 Views
  • 1 replies
  • 0 likes