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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 6170 Views
  • 23 replies
  • 2 likes
  • 6170 Views
  • 23 replies
  • 2 likes

Premium not showing

Plan3 months for 99c PremiumCountry AustraliaDeviceSamsung Galaxy J3 2016Operating SystemAndroid 5.1.1 (Lollipop) My Question or IssueI briefly uninstalled Spotify (I was clearing my phone) and when I reinstalled it, couldn't log in. So I reset my pa...

  • Newbie
  •   Plan 3 months for 99c Premium Country  Australia Device Samsung Galaxy J3 2016 Operating System Android 5.1.1 (Lollipop)   My Question or Issue I briefly uninstalled Spoti...
  • Luke
  • Spotify Star
  • 305 Views
  • 1 replies
  • 0 likes
  • 305 Views
  • 1 replies
  • 0 likes

I Just Bought Spotify Premium This Morning, Now This Afternoon It Goes On Sale......

PlanPremiumCountryCanadaDeviceAll (bought through phone)Operating SystemAndroid, Windows 10 My Question or Issue So I decided, after giving it some consideration, to sign up for Spotify Premium this morning. When I signed up it was giving me the regu...

  • Casual Listener
  • Plan Premium Country Canada Device All (bought through phone) Operating System Android, Windows 10   My Question or Issue   So I decided, after giving it some consideration, to s...
  • 413uhkr-_oayf
  • Newbie
  • 785 Views
  • 4 replies
  • 1 likes
  • 785 Views
  • 4 replies
  • 1 likes

Superuser Contribution abonnement premium

PlanFree/PremiumFrance DeviceIphone 7Operating Systemios 10 My Question or IssueBonjour J’avais un compte spotify premium j’ai arrêté de payer car je souhaite changer de compte en recréant un nouveau compte je voudrais savoir s’il est possible de réc...

  • Newbie
  • Plan Free/Premium France   Device Iphone 7 Operating System ios 10   My Question or Issue Bonjour J’avais un compte spotify premium j’ai arrêté de payer car je souhaite changer de...
  • JulianA_Bogota
  • Roadie
  • 381 Views
  • 1 replies
  • 0 likes
  • 381 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pagos con Tarjeta de Crédito

Hola. Estoy interesado en adquirir Spotify Premium con el descuento estudiantil, pero tengo una pregunta: ¿La tarjeta de crédito tiene que estar a nombre del usuario? ¿O puede estar a nombre de cualquier otra persona?PlanPremiumCountryColombia

  • Newbie
  •  Hola. Estoy interesado en adquirir Spotify Premium con el descuento estudiantil, pero tengo una pregunta: ¿La tarjeta de crédito tiene que estar a nombre del usuario? ¿O puede estar a nombre de...
  • JulianA_Bogota
  • Roadie
  • 371 Views
  • 1 replies
  • 0 likes
  • 371 Views
  • 1 replies
  • 0 likes

Superuser Contribution Trial not working + Student discount

Hi!I registered on spotify premium the 27th may 2018. I just saw they charged me 9,99 the same day. Ain't it supposed to be free for the first month? Furthermore, I can't seem to be able to activate the canadian student discount.Finally, what would b...

  • Casual Listener
  •   Hi! I registered on spotify premium the 27th may 2018. I just saw  they charged me 9,99 the same day. Ain't it supposed to be free for the first month?  Furthermore, I can't seem ...
  • Inkredy
  • Casual Listener
  • 457 Views
  • 2 replies
  • 0 likes
  • 457 Views
  • 2 replies
  • 0 likes

Solved!! Can't get the spotify deals

PlanPremiumCountryMalaysia Device(Samsung Galaxy S8)Operating System(Android Oreo) My Question or Issue Hello, I've subscribed for spotify premium for around 6-8 months but I still can't get the deals that spotify is giving. I saw ads about paying th...

  • Newbie
  • Plan Premium Country Malaysia  Device (Samsung Galaxy S8) Operating System (Android Oreo)   My Question or Issue  Hello, I've subscribed for spotify premium for around 6-8 mo...
  • Bethany_Dawn
  • Community Legend
  • 447 Views
  • 1 replies
  • 0 likes
  • 447 Views
  • 1 replies
  • 0 likes

Superuser Contribution **bleep**

I got an email today from 'Spotify Support'( *snip* ) with an incredible offer for premium... I guess this is **bleep**? Can someone confirm and at the same time warn others?

  • Newbie
  • I got an email today from 'Spotify Support'( *snip* ) with an incredible offer for premium... I guess this is **bleep**? Can someone confirm and at the same time warn others?
  • JuanSebastian
  • Roadie
  • 277 Views
  • 1 replies
  • 0 likes
  • 277 Views
  • 1 replies
  • 0 likes

Subscribed but can't access Premium

PremiumCanadaSony Xperia Performance X, Macbook ProAndroid Oreo, macOS Sierra My Question or Issue I subscribe to Premium through the PlayStation Network and it's set to auto-renew. It was working fine up until a few hours ago and it now says I am no...

  • Casual Listener
  • Premium Canada Sony Xperia Performance X, Macbook Pro Android Oreo, macOS Sierra   My Question or Issue   I subscribe to Premium through the PlayStation Network and it's set to a...
  • jeremiare
  • Casual Listener
  • 802 Views
  • 6 replies
  • 0 likes
  • 802 Views
  • 6 replies
  • 0 likes

Superuser Contribution monthly substitution failed on iTunes account

PlanFree/PremiumCountrysouth africa Device(iPhone 10)Operating System(iOS 11) My Question or Issue I received an emails to advise that my Spotify monthly subscription failed, despite there been sufficient funds in my iTunes account

  • Casual Listener
  • Plan Free/Premium Country south africa   Device (iPhone 10) Operating System (iOS 11)   My Question or Issue  I received an emails to advise that my Spotify monthly subscrip...
  • JuanSebastian
  • Roadie
  • 356 Views
  • 1 replies
  • 0 likes
  • 356 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify premium for 3monthd

Hey am in Malta and tryingbto get the spotify premium but they wanna charge £9.99 instead of €6.99.... I live in Malta and not the UK... my bank is an online bank and euro account should I pay UK prices... thanks

  • Newbie
  • Hey am in Malta and tryingbto get the spotify premium but they wanna charge £9.99 instead of €6.99.... I live in Malta and not the UK... my bank is an online bank and euro account should I pay UK pri...
  • JuanSebastian
  • Roadie
  • 487 Views
  • 1 replies
  • 0 likes
  • 487 Views
  • 1 replies
  • 0 likes

Superuser Contribution [All Platforms][Partnership] Payments with Verge (XVG) Cryptocurrency

I am from Mexico and payed premium in Oxford store then I still have not sent confirmation email, I need you helpI attached the ticket.Thanks.

  • Newbie
  • I am from Mexico and payed premium in Oxford store then I still have not sent confirmation email, I need you help I attached the ticket. Thanks.
  • JuanSebastian
  • Roadie
  • 341 Views
  • 1 replies
  • 0 likes
  • 341 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cancel Student Payment

Good Day I would like to cancel my student payment. For I haven't been able to give any Studenr ID. But my account was credited the amount of 65. I would like to have a refund.

  • Newbie
  • Good Day I would like to cancel my student payment. For I haven't been able to give any Studenr ID. But my account was credited the amount of 65. I would like to have a refund.
  • JuanSebastian
  • Roadie
  • 303 Views
  • 1 replies
  • 0 likes
  • 303 Views
  • 1 replies
  • 0 likes

Change of credit card number

PlanfamilyCountry ItalyDevicelaptopOperating Systemwindows 8 My Question or Issue I have a new credit card. How can I give you my new number ?

  • Newbie
  • Plan family Country  Italy Device laptop Operating System windows 8    My Question or Issue  I have a new credit card. How can I give you my new number ?
  • Maxim
  • Spotify Star
  • 310 Views
  • 1 replies
  • 0 likes
  • 310 Views
  • 1 replies
  • 0 likes

New Premium Users have first 3 months discount

Hi! I am a premium client for a long time and now I discover new premium users can pay for the first 3 months 1,99 per month. And old clients, doesn't deserve discount as equal? And Fidelity?PlanPremiumCountryBrazilDevice(iPhone SE, Macbook Pro late ...

  • Newbie
  • Hi! I am a premium client for a long time and now I discover new premium users can pay for the first 3 months 1,99 per month. And old clients, doesn't deserve discount as equal? And Fidelit...
  • Maxim
  • Spotify Star
  • 275 Views
  • 1 replies
  • 1 likes
  • 275 Views
  • 1 replies
  • 1 likes

Solved!! Registered as a student, money charged but no premium

Hi there, I have just recently tried getting the student's discount on Spotify. I tried entering all my info, but as I don't have any definitive proof of me being a student yet (haven't received the papers yet as I've only just applied and must wait ...

  • Newbie
  • Hi there, I have just recently tried getting the student's discount on Spotify. I tried entering all my info, but as I don't have any definitive proof of me being a student yet (haven't received the ...
  • Maxim
  • Spotify Star
  • 437 Views
  • 1 replies
  • 0 likes
  • 437 Views
  • 1 replies
  • 0 likes

Student discount

Hey all, I was using the 3 months trial and then I was charged 10 Eur for the next month. Now I found out that there's a student discount which I didn't know existed. I switched to Student Premium already but still lost 5 Eur on the first month. Is i...

  • Newbie
  •   Hey all,   I was using the 3 months trial and then I was charged 10 Eur for the next month. Now I found out that there's a student discount which I didn't know existed. I switched to S...
  • Maxim
  • Spotify Star
  • 335 Views
  • 1 replies
  • 0 likes
  • 335 Views
  • 1 replies
  • 0 likes

Re: Need a human being to talk to

I made the mistake of using my "work" email address (*snip*) in addition to my personal email address (*snip*) when I created my Spotify account. And my work email address needs to be removed immediately. I cannot access Spotify from my work computer...

  • Visitor
  • I made the mistake of using my "work" email address (*snip*) in addition to my personal email address (*snip*) when I created my Spotify account. And my work email address needs to be removed immedia...
  • reactreality101
  • Roadie
  • 428 Views
  • 1 replies
  • 0 likes
  • 428 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cambio de plan de telefonia a tarjeta de credito personal

Buenas, Tenia el plan premium a traves de una telefonia que ya no utilizo ahora y quiero seguir teniendo premiun a traves de mi tarjeta y no me acepta en mi usuario! ayuda por favor

  • Newbie
  •     Buenas,  Tenia el plan premium a traves de una telefonia que ya no utilizo ahora y quiero seguir teniendo premiun a traves de mi tarjeta y no me acepta en mi usuario! ayuda por ...
  • JulianA_Bogota
  • Roadie
  • 389 Views
  • 1 replies
  • 0 likes
  • 389 Views
  • 1 replies
  • 0 likes