Announcements

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Forum Posts

Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • OscarDC
  • Moderator
  • 61485 Views
  • 25 replies
  • 5 likes
  • 61485 Views
  • 25 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 36672 Views
  • 19 replies
  • 2 likes
  • 36672 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Eni
  • Moderator
  • 27982 Views
  • 16 replies
  • 3 likes
  • 27982 Views
  • 16 replies
  • 3 likes

Not able to update the payment information

I tried to update my credit card information in the following url, but it's not working.https://www.spotify.com/account/subscription/change-payment/ When i click the 'Update' button, it simply refreshes/redirects back to the same page. I tried in Fir...

  • Casual Listener
  • I tried to update my credit card information in the following url, but it's not working. https://www.spotify.com/account/subscription/change-payment/   When i click the 'Update' button, it si...
  • kootsinboots
  • Newbie
  • 141 Views
  • 1 replies
  • 0 likes
  • 141 Views
  • 1 replies
  • 0 likes

Solved!! Started premium account but nothing happened

Hello you all! I upgraded my Spotify account to premium last week, but I'm still in free modusI also received confirmation via email, I restarted the phone and relogged in Spotify, still nothing.What's happening?! Thanks a lot

  • Newbie
  • Hello you all!  I upgraded my Spotify account to premium last week, but I'm still in free modus I also received confirmation via email, I restarted the phone and relogged in Spotify, still not...
  • Luke
  • Spotify Star
  • 366 Views
  • 5 replies
  • 0 likes
  • 366 Views
  • 5 replies
  • 0 likes

Trying to change payment method.

I'm trying to change my payment method to my new card and whenever I click update, it never gives me an option to change the method. Is there any other way to change it besides riding it out till the day I have to pay and cancelling it?

  • Newbie
  • I'm trying to change my payment method to my new card and whenever I click update, it never gives me an option to change the method. Is there any other way to change it besides riding it out till the...
  • Luke
  • Spotify Star
  • 229 Views
  • 4 replies
  • 1 likes
  • 229 Views
  • 4 replies
  • 1 likes

Changing country premium account

I'm trying to change my country from US to israel, i followed the "change country" help page, accourding to it, i need to go to subscription and click update.when i do so, i enter my postal code, and it returns an error:"Enter a valid zip or postal c...

  • Newbie
  • I'm trying to change my country from US to israel, i followed the "change country" help page, accourding to it, i need to go to subscription and click update. when i do so, i enter my postal code, a...
  • medipet
  • Newbie
  • 222 Views
  • 1 replies
  • 1 likes
  • 222 Views
  • 1 replies
  • 1 likes

Gutschein aufgebraucht und dann?

Hallo! Ich benoetige schnelle Hilfe. Nach dem einloesen eines Gutscheins und nach Aufbrauchen des Guthabens werden die monatlichen Gebuehren automatisch weiter abgebucht oder stoppt das Premium Abo? Lg

  • Newbie
  • Hallo! Ich benoetige schnelle Hilfe. Nach dem einloesen eines Gutscheins und nach Aufbrauchen des Guthabens werden die monatlichen Gebuehren automatisch weiter abgebucht oder stoppt das Premium Abo? ...
  • Luke
  • Spotify Star
  • 764 Views
  • 1 replies
  • 0 likes
  • 764 Views
  • 1 replies
  • 0 likes

Solved!! family plan

I have a premium account, I want to open a family plan but first I would like to know if after opening it something will happen to my actual account, and if the rest of the users of the plan can access my playlists and my music Thank you

  • Casual Listener
  • I have a premium account, I want to open a family plan but first I would like to know if after opening it something will happen to my actual account, and if the rest of the users of the plan can acce...
  • jorgep11
  • Casual Listener
  • 235 Views
  • 2 replies
  • 0 likes
  • 235 Views
  • 2 replies
  • 0 likes

Re: Free Trial what happens when it's over?

Will the downloaded songs still be downloaded when your trial ends? 

  • Newbie
  • Will the downloaded songs still be downloaded when your trial ends? 
  • Maxim
  • Spotify Star
  • 126 Views
  • 1 replies
  • 0 likes
  • 126 Views
  • 1 replies
  • 0 likes

Solved!! Can't subscribe to student premium plan

Hello. I am currently studying at the university, in Portugal. I want to benefit from the discount, however I do not have a credit card, only debit card and I can't add PayPal as a payment method to this premium plan, is there any other way around th...

  • Newbie
  • Hello.   I am currently studying at the university, in Portugal. I want to benefit from the discount, however I do not have a credit card, only debit card and I can't add PayPal as a payment m...
  • Maxim
  • Spotify Star
  • 166 Views
  • 1 replies
  • 0 likes
  • 166 Views
  • 1 replies
  • 0 likes

CANNOT CHANGE COUNTRY / FAMILY SUBSCRIPTIONS

Hi there! I'm user juanclaudioderamon, writing from Rome, Italy. Here's the problem: a couple of month ago I decided to upgrade to Family Premium in order to invite my wife Magda Palleja to benefit from the Premium account. However, when she tries to...

  • Newbie
  • Hi there! I'm user juanclaudioderamon, writing from Rome, Italy. Here's the problem: a couple of month ago I decided to upgrade to Family Premium in order to invite my wife Magda Palleja to benefit f...
  • Maxim
  • Spotify Star
  • 136 Views
  • 1 replies
  • 0 likes
  • 136 Views
  • 1 replies
  • 0 likes

2 payments

Hi guys, today I decided to start using Spotify, I've downloaded the app and I was trying to get the student at first but I could not find my school to confirm it. I've exit the app and gave it second try. The same. So I've decided to go for the tria...

  • Newbie
  • Hi guys, today I decided to start using Spotify, I've downloaded the app and I was trying to get the student at first but I could not find my school to confirm it. I've exit the app and gave it secon...
  • Dariomc9
  • Newbie
  • 134 Views
  • 1 replies
  • 0 likes
  • 134 Views
  • 1 replies
  • 0 likes

Strange DEVICES

After last big update in "Play with Device" section appears not my devices. Like in example attachment:Ten komputer (is just my computer)and then...Lg x Power (sometimes some PS3 or PS4)there is no Lg x in home, also no PS.Accout premum family, but a...

  • Casual Listener
  • After last big update in "Play with Device" section appears not my devices. Like in example attachment: Ten komputer (is just my computer) and then... Lg x Power (sometimes some PS3 or PS4) there...
  • fadro
  • Casual Listener
  • 186 Views
  • 2 replies
  • 0 likes
  • 186 Views
  • 2 replies
  • 0 likes

I can’t upgrade to premium

After I enter the credit card details and I press “start trial” button, it appears this message: “Payment failed. Try again, or use a different payment method.“ So... what is the solution? I tried this process about 10-15 times.

  • Newbie
  • After I enter the credit card details and I press “start trial” button, it appears this message: “Payment failed. Try again, or use a different payment method.“ So... what is the solution? I tried th...
  • Luke
  • Spotify Star
  • 162 Views
  • 1 replies
  • 0 likes
  • 162 Views
  • 1 replies
  • 0 likes

Solved!! Family plan in Israel

Hi, why there isn't any family plan subsricption in Israel?

  • Newbie
  • Hi, why there isn't any family plan subsricption in Israel?
  • foghel
  • Newbie
  • 546 Views
  • 2 replies
  • 3 likes
  • 546 Views
  • 2 replies
  • 3 likes

Solved!! Change address after canceling family plan to start a new one

Hi. I am currently in a family plan but I´m gonna move with my brothers and I´m planning in creating a new family plan with them and leave the one I´m right now. Does anybody know if I leave the plan I´m at this moment can I create a new plan with th...

  • Visitor
  • Hi. I am currently in a family plan but I´m gonna move with my brothers and I´m planning in creating a new family plan with them and leave the one I´m right now. Does anybody know if I leave the plan...
  • Maxim
  • Spotify Star
  • 224 Views
  • 3 replies
  • 0 likes
  • 224 Views
  • 3 replies
  • 0 likes

Payment

Is there a number I can call to have questions answered about my payments?

  • Casual Listener
  • Is there a number I can call to have questions answered about my payments? 
  • user-removed
  • Not applicable
  • 359 Views
  • 7 replies
  • 0 likes
  • 359 Views
  • 7 replies
  • 0 likes

Unauthorized Charge

I went to sign up for Spotify Student Premium last night & it said it was having troubles with my payment method so I exited out of the window & didn’t try again. This morning I have a pending transaction for Spotify Premium but I don’t have the acce...

  • Newbie
  • I went to sign up for Spotify Student Premium last night & it said it was having troubles with my payment method so I exited out of the window & didn’t try again. This morning I have a pendin...
  • Maxim
  • Spotify Star
  • 159 Views
  • 1 replies
  • 0 likes
  • 159 Views
  • 1 replies
  • 0 likes

Spotify taking £9:99 since 2015 but I’ve never had an account!

Spotify have been taking £9:99 from my PayPal account since 2015. I haven’t got a premium account , tried cancelling but no one gets back to me. Please help me cancel this reacuring transaction and refund my premiums.

  • Newbie
  • Spotify have been taking £9:99 from my PayPal account since 2015. I haven’t got a premium account , tried cancelling but no one gets back to me.  Please help me cancel this reacuring transactio...
  • Maxim
  • Spotify Star
  • 134 Views
  • 1 replies
  • 0 likes
  • 134 Views
  • 1 replies
  • 0 likes

Payment

I have been charged for premuim on an acount you guys disabled due to some issues.

  • Newbie
  • I have been charged for premuim on an acount you guys disabled due to some issues.
  • TobiasYoung
  • Composer
  • 123 Views
  • 1 replies
  • 0 likes
  • 123 Views
  • 1 replies
  • 0 likes

Solved!! Pay with Paysafecard in Romania

Myself and many others would love to have the option to pay for spotify premium using a one time payment option.Some of us think it's safer this way or for me it's a matter of convenience since i don't have a debit/credit card and i don't plan gettin...

  • Newbie
  • Myself and many others would love to have the option to pay for spotify premium using a one time payment option.Some of us think it's safer this way or for me it's a matter of convenience since i don...
  • Lightness276
  • Casual Listener
  • 3954 Views
  • 3 replies
  • 6 likes
  • 3954 Views
  • 3 replies
  • 6 likes

Problems with updating my Payment Information

I just got my new VISA Card and received the notification that i need to update my payment details. As soon as i click on "UPDATE" (under Subscription) nothing happens. It just refreshes the page. I just want to fill in my new VISA Informations and t...

  • Newbie
  • I just got my new VISA Card and received the notification that i need to update my payment details. As soon as i click on "UPDATE" (under Subscription) nothing happens. It just refreshes the page. I ...
  • gravitycheck5
  • Newbie
  • 159 Views
  • 1 replies
  • 0 likes
  • 159 Views
  • 1 replies
  • 0 likes