Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
191553 Views
121 replies
12 likes
- 191553 Views
- 121 replies
- 12 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
Newbie
21926 Views
28 replies
4 likes
- 21926 Views
- 28 replies
- 4 likes
Can't find my university for Spotify Student
Hi, I want to start the Spotify Student plan, but I noticed that my university is not in the list. What can I do? My university: https://www.ied.it/
Hi, I want to start the Spotify Student plan, but I noticed that my university is not in the list. What can I do? My university: https://www.ied.it/
Community Legend
471 Views
1 replies
0 likes
- 471 Views
- 1 replies
- 0 likes
Charged twice in one month
PlanPremiumCountry UkDeviceSamsung j3 My Question or Issue I was charged £9.99 on the 17th of september and £9.99 on the 24th of september. Because of this I have cancelled my subscription but demand the second payment be refunded.
Plan Premium Country Uk Device Samsung j3 My Question or Issue I was charged £9.99 on the 17th of september and £9.99 on the 24th of september. Because of this I have can...
Composer
437 Views
1 replies
0 likes
- 437 Views
- 1 replies
- 0 likes
Subscription information is too basic
PlanPremium My Question or Issue Firstly, this is my 3rd time to renew my subscription, just like the previous 2 years, I received no notification that my account was about to expire (i pay yearly) and only found out after several attempts to login o...
Plan Premium My Question or Issue Firstly, this is my 3rd time to renew my subscription, just like the previous 2 years, I received no notification that my account was about ...
Composer
483 Views
3 replies
0 likes
Subscription information
- 483 Views
- 3 replies
- 0 likes
Cancel subscription
Plan PremiumCountry MalaysiaDeviceHonor 10Operating SystemAndroid Oreo My Question or IssueSo my little sister subscribe a spotify premium and my mom have to pay the bill. But, she rarely use the premium feature and eventually delete spotify. My mom ...
Plan Premium Country Malaysia Device Honor 10 Operating System Android Oreo My Question or Issue So my little sister subscribe a spotify premium and my mom hav...
Community Legend
324 Views
1 replies
1 likes
- 324 Views
- 1 replies
- 1 likes
My 12 month Premium subscription ended early
Hello, I purchased a 12 month Spotify Premium subscription on December 11, 2017, but my account just reverted back to the free version. I'm in Canada if that helps. Help would be much appreciated.
Hello, I purchased a 12 month Spotify Premium subscription on December 11, 2017, but my account just reverted back to the free version. I'm in Canada if that helps. Help wou...
Spotify Star
907 Views
5 replies
0 likes
- 907 Views
- 5 replies
- 0 likes
Can't cancel premium
So this is not relevant to this account as I have an other one where I signed up for premium. I went to cancel premium but didn't have the subscription tab so I logged out and now trying to log back in I realised I accidently used the wrong email add...
So this is not relevant to this account as I have an other one where I signed up for premium. I went to cancel premium but didn't have the subscription tab so I logged out and now trying to log back ...
Casual Listener
637 Views
2 replies
0 likes
- 637 Views
- 2 replies
- 0 likes
Solved!!Superuser Contribution Lost premium trial after changing country
PlanFree/PremiumCountry Hong Kong My Question or Issue I opened a 3-month trial account and cancelled right after to benefit the Premium perks. Two weeks later I was required to update my location as I moved overseas but doing that resulted in my acc...
Plan Free/Premium Country Hong Kong My Question or Issue I opened a 3-month trial account and cancelled right after to benefit the Premium perks. Two weeks later I wa...
Spotify Legend
1553 Views
3 replies
0 likes
- 1553 Views
- 3 replies
- 0 likes
being charged premium but can not cancel sub as my account says i have no subscriptions
PlanFree/PremiumCountry DevicesamsungOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue im am being charged for a premium service but can not unsubscribe in my acount settings as it says i have no subscriptions
Plan Free/Premium Country Device samsung Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue im am being charged for a premium service but...
Composer
370 Views
1 replies
0 likes
- 370 Views
- 1 replies
- 0 likes
Double charged every month for last year!!!
I am **bleep** right off. You have been stealing my money even after I contacted you to fix the problem a long time ago. Spotify owes me a year of memberships as I have been double charged monthly you crooks. PlanFree/PremiumCountry
I am **bleep** right off. You have been stealing my money even after I contacted you to fix the problem a long time ago. Spotify owes me a year of memberships as I have been double charged monthly yo...
Composer
246 Views
1 replies
0 likes
- 246 Views
- 1 replies
- 0 likes
Billing
PlanFree/PremiumCountry Device Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Spotify Star
221 Views
1 replies
0 likes
- 221 Views
- 1 replies
- 0 likes
en la pagina de la cuenta me aparece free, y en la app premium
En la pagina de la cuenta me aparece que no tengo recibos hechos, y que soy free. Mientras que en la app utilizo el spotify premium. Había pagado un plan familar y si me lo estan cobrando.
En la pagina de la cuenta me aparece que no tengo recibos hechos, y que soy free. Mientras que en la app utilizo el spotify premium. Había pagado un plan familar y si me lo estan cobrando.
Spotify Star
213 Views
1 replies
0 likes
- 213 Views
- 1 replies
- 0 likes
Updating credit card information gives error
Since my credit card is only vaild until the end of the month I want to update my credit card information. Unfortunately this always brings up an error message. I try to update the information here: https://www.spotify.com/at/account/subscription/upd...
Since my credit card is only vaild until the end of the month I want to update my credit card information. Unfortunately this always brings up an error message. I try to update the informati...
Spotify Star
301 Views
1 replies
0 likes
- 301 Views
- 1 replies
- 0 likes
Swedish Account, moved to norway. can't change country
Need to change country from swe to Norway. HELP!! Update on webpage doesent follow the "help" view how i will change country. Need to change the quality of the sound otherwise headones turn to **bleep**.PLZ help.
Need to change country from swe to Norway. HELP!! Update on webpage doesent follow the "help" view how i will change country. Need to change the quality of the sound otherwise heado...
Spotify Star
217 Views
1 replies
0 likes
- 217 Views
- 1 replies
- 0 likes
suscipcion
No aceptan pago con tajeta de debito? no me esta aceptando ninguna de las tarjtetas
No aceptan pago con tajeta de debito? no me esta aceptando ninguna de las tarjtetas
Spotify Star
196 Views
1 replies
0 likes
- 196 Views
- 1 replies
- 0 likes
Subscription and paiement for premium
Hello, I try to subscribe to spotify premium in student account, it did not work at the time of payment, first I understood that it was because my account was registered in the country: Iceland and that I am in France and that my card is French, afte...
Hello, I try to subscribe to spotify premium in student account, it did not work at the time of payment, first I understood that it was because my account was registered in the country: Iceland and t...
Spotify Star
212 Views
1 replies
0 likes
- 212 Views
- 1 replies
- 0 likes
payment
why is my spotify still charging me when it says i have spotify free?
why is my spotify still charging me when it says i have spotify free?
Spotify Star
223 Views
1 replies
0 likes
- 223 Views
- 1 replies
- 0 likes
Reedeem card not working
I bought a 1 month reedeem card and entered the code but it's not working. Help
I bought a 1 month reedeem card and entered the code but it's not working. Help
Spotify Star
216 Views
1 replies
0 likes
- 216 Views
- 1 replies
- 0 likes
No puedo pagar el Premium
Me dice que mi proveedor de pago está teniéndo un mal día
Me dice que mi proveedor de pago está teniéndo un mal día
Spotify Star
188 Views
1 replies
0 likes
- 188 Views
- 1 replies
- 0 likes
Laptop says I'm not a premium user?
On my phone my account is premium and the money for it is coming from my bank however on my laptop when I log in it says I am only a free user? I have logged in with my username and tried multiple times however it still says I am a free user
On my phone my account is premium and the money for it is coming from my bank however on my laptop when I log in it says I am only a free user? I have logged in with my username and tried multi...
Spotify Star
200 Views
1 replies
0 likes
- 200 Views
- 1 replies
- 0 likes
Cuenta premiun no funciona en app
Hola! la semana pasade me hice una cuenta premium. Esta cuenta funciona en mi ordenador, pero no consigo activarla en la app de mi móvil. Me sigue poniendo que es una cuenta free, cuando en el ordenador me pone premium y tengo activados los pagos. Bo...
Hola! la semana pasade me hice una cuenta premium. Esta cuenta funciona en mi ordenador, pero no consigo activarla en la app de mi móvil. Me sigue poniendo que es una cuenta free, cuando en el ordena...
Spotify Star
206 Views
1 replies
0 likes
- 206 Views
- 1 replies
- 0 likes