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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

Music Fan

TiBlack

Newbie

21926 Views

28 replies

4 likes

  • 21926 Views
  • 28 replies
  • 4 likes

Can't find my university for Spotify Student

Hi, I want to start the Spotify Student plan, but I noticed that my university is not in the list. What can I do? My university: https://www.ied.it/

Casual Listener

Hi, I want to start the Spotify Student plan, but I noticed that my university is not in the list. What can I do?  My university: https://www.ied.it/

Loxer

Community Legend

471 Views

1 replies

0 likes

  • 471 Views
  • 1 replies
  • 0 likes

Charged twice in one month

PlanPremiumCountry UkDeviceSamsung j3 My Question or Issue I was charged £9.99 on the 17th of september and £9.99 on the 24th of september. Because of this I have cancelled my subscription but demand the second payment be refunded.

Newbie

Plan Premium Country  Uk Device Samsung j3   My Question or Issue   I was charged £9.99 on the 17th of september and £9.99 on the 24th of september. Because of this I have can...

MrAlexG

Composer

437 Views

1 replies

0 likes

  • 437 Views
  • 1 replies
  • 0 likes

Subscription information is too basic

PlanPremium My Question or Issue Firstly, this is my 3rd time to renew my subscription, just like the previous 2 years, I received no notification that my account was about to expire (i pay yearly) and only found out after several attempts to login o...

Casual Listener

Plan Premium     My Question or Issue  Firstly, this is my 3rd time to renew my subscription, just like the previous 2 years, I received no notification that my account was about ...

emily-grace

Composer

483 Views

3 replies

0 likes

Subscription information
  • 483 Views
  • 3 replies
  • 0 likes

Cancel subscription

Plan PremiumCountry MalaysiaDeviceHonor 10Operating SystemAndroid Oreo My Question or IssueSo my little sister subscribe a spotify premium and my mom have to pay the bill. But, she rarely use the premium feature and eventually delete spotify. My mom ...

Newbie

  Plan Premium Country  Malaysia Device Honor 10 Operating System Android Oreo   My Question or Issue So my little sister subscribe a spotify premium and my mom hav...

jsannn

Community Legend

324 Views

1 replies

1 likes

  • 324 Views
  • 1 replies
  • 1 likes

My 12 month Premium subscription ended early

Hello, I purchased a 12 month Spotify Premium subscription on December 11, 2017, but my account just reverted back to the free version. I'm in Canada if that helps. Help would be much appreciated.

Casual Listener

Hello,   I purchased a 12 month Spotify Premium subscription on December 11, 2017, but my account just reverted back to the free version. I'm in Canada if that helps.     Help wou...

Billy-J

Spotify Star

907 Views

5 replies

0 likes

  • 907 Views
  • 5 replies
  • 0 likes

Can't cancel premium

So this is not relevant to this account as I have an other one where I signed up for premium. I went to cancel premium but didn't have the subscription tab so I logged out and now trying to log back in I realised I accidently used the wrong email add...

Casual Listener

So this is not relevant to this account as I have an other one where I signed up for premium. I went to cancel premium but didn't have the subscription tab so I logged out and now trying to log back ...

Bentley1

Casual Listener

637 Views

2 replies

0 likes

  • 637 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Lost premium trial after changing country

PlanFree/PremiumCountry Hong Kong My Question or Issue I opened a 3-month trial account and cancelled right after to benefit the Premium perks. Two weeks later I was required to update my location as I moved overseas but doing that resulted in my acc...

Casual Listener

Plan Free/Premium Country  Hong Kong     My Question or Issue  I opened a 3-month trial account and cancelled right after to benefit the Premium perks. Two weeks later I wa...

Jemi

Spotify Legend

1553 Views

3 replies

0 likes

  • 1553 Views
  • 3 replies
  • 0 likes

being charged premium but can not cancel sub as my account says i have no subscriptions

PlanFree/PremiumCountry DevicesamsungOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue im am being charged for a premium service but can not unsubscribe in my acount settings as it says i have no subscriptions

Newbie

Plan Free/Premium Country   Device samsung Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  im am being charged for a premium service but...

YahTehgz

Composer

370 Views

1 replies

0 likes

  • 370 Views
  • 1 replies
  • 0 likes

Double charged every month for last year!!!

I am **bleep** right off. You have been stealing my money even after I contacted you to fix the problem a long time ago. Spotify owes me a year of memberships as I have been double charged monthly you crooks. PlanFree/PremiumCountry

Newbie

I am **bleep** right off. You have been stealing my money even after I contacted you to fix the problem a long time ago. Spotify owes me a year of memberships as I have been double charged monthly yo...

emily-grace

Composer

246 Views

1 replies

0 likes

  • 246 Views
  • 1 replies
  • 0 likes

Billing

PlanFree/PremiumCountry Device Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Casual Listener

Plan Free/Premium Country   Device   Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Billy-J

Spotify Star

221 Views

1 replies

0 likes

  • 221 Views
  • 1 replies
  • 0 likes

en la pagina de la cuenta me aparece free, y en la app premium

En la pagina de la cuenta me aparece que no tengo recibos hechos, y que soy free. Mientras que en la app utilizo el spotify premium. Había pagado un plan familar y si me lo estan cobrando.

Visitor

En la pagina de la cuenta me aparece que no tengo recibos hechos, y que soy free. Mientras que en la app utilizo el spotify premium. Había pagado un plan familar y si me lo estan cobrando.

Luke

Spotify Star

213 Views

1 replies

0 likes

  • 213 Views
  • 1 replies
  • 0 likes

Updating credit card information gives error

Since my credit card is only vaild until the end of the month I want to update my credit card information. Unfortunately this always brings up an error message. I try to update the information here: https://www.spotify.com/at/account/subscription/upd...

Music Fan

Since my credit card is only vaild until the end of the month I want to update my credit card information. Unfortunately this always brings up an error message.   I try to update the informati...

Luke

Spotify Star

301 Views

1 replies

0 likes

  • 301 Views
  • 1 replies
  • 0 likes

Swedish Account, moved to norway. can't change country

Need to change country from swe to Norway. HELP!! Update on webpage doesent follow the "help" view how i will change country. Need to change the quality of the sound otherwise headones turn to **bleep**.PLZ help.

Newbie

Need to change country from swe to Norway. HELP!!  Update on webpage doesent follow the "help" view how i will change country.  Need to change the quality of the sound otherwise heado...

Luke

Spotify Star

217 Views

1 replies

0 likes

  • 217 Views
  • 1 replies
  • 0 likes

suscipcion

No aceptan pago con tajeta de debito? no me esta aceptando ninguna de las tarjtetas

Newbie

No aceptan pago con tajeta de debito? no me esta aceptando ninguna de las tarjtetas

Luke

Spotify Star

196 Views

1 replies

0 likes

  • 196 Views
  • 1 replies
  • 0 likes

Subscription and paiement for premium

Hello, I try to subscribe to spotify premium in student account, it did not work at the time of payment, first I understood that it was because my account was registered in the country: Iceland and that I am in France and that my card is French, afte...

Newbie

Hello, I try to subscribe to spotify premium in student account, it did not work at the time of payment, first I understood that it was because my account was registered in the country: Iceland and t...

Luke

Spotify Star

212 Views

1 replies

0 likes

  • 212 Views
  • 1 replies
  • 0 likes

payment

why is my spotify still charging me when it says i have spotify free?

Newbie

why is my spotify still charging me when it says i have spotify free?

Luke

Spotify Star

223 Views

1 replies

0 likes

  • 223 Views
  • 1 replies
  • 0 likes

Reedeem card not working

I bought a 1 month reedeem card and entered the code but it's not working. Help

Newbie

I bought a 1 month reedeem card and entered the code but it's not working. Help

Luke

Spotify Star

216 Views

1 replies

0 likes

  • 216 Views
  • 1 replies
  • 0 likes

No puedo pagar el Premium

Me dice que mi proveedor de pago está teniéndo un mal día 

Newbie

Me dice que mi proveedor de pago está teniéndo un mal día 

Luke

Spotify Star

188 Views

1 replies

0 likes

  • 188 Views
  • 1 replies
  • 0 likes

Laptop says I'm not a premium user?

On my phone my account is premium and the money for it is coming from my bank however on my laptop when I log in it says I am only a free user? I have logged in with my username and tried multiple times however it still says I am a free user

Newbie

On my phone my account is premium and the money for it is coming from my bank however on my laptop when I log in it says I am only  a free user? I have logged in with my username and tried multi...

Luke

Spotify Star

200 Views

1 replies

0 likes

  • 200 Views
  • 1 replies
  • 0 likes

Cuenta premiun no funciona en app

Hola! la semana pasade me hice una cuenta premium. Esta cuenta funciona en mi ordenador, pero no consigo activarla en la app de mi móvil. Me sigue poniendo que es una cuenta free, cuando en el ordenador me pone premium y tengo activados los pagos. Bo...

Visitor

Hola! la semana pasade me hice una cuenta premium. Esta cuenta funciona en mi ordenador, pero no consigo activarla en la app de mi móvil. Me sigue poniendo que es una cuenta free, cuando en el ordena...

Luke

Spotify Star

206 Views

1 replies

0 likes

  • 206 Views
  • 1 replies
  • 0 likes