Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
- 191553 Views
- 121 replies
- 12 likes
Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Ask here for help with Premium, payments and trials.
Start a topicI dont use Spotify enough to pay for a subscription I'm going to cancel subscription
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
Hi, I want to start the Spotify Student plan, but I noticed that my university is not in the list. What can I do? My university: https://www.ied.it/
Casual Listener
Hi, I want to start the Spotify Student plan, but I noticed that my university is not in the list. What can I do? My university: https://www.ied.it/
Loxer
Community Legend
471 Views
1 replies
0 likes
PlanPremiumCountry UkDeviceSamsung j3 My Question or Issue I was charged £9.99 on the 17th of september and £9.99 on the 24th of september. Because of this I have cancelled my subscription but demand the second payment be refunded.
Newbie
Plan Premium Country Uk Device Samsung j3 My Question or Issue I was charged £9.99 on the 17th of september and £9.99 on the 24th of september. Because of this I have can...
MrAlexG
Composer
437 Views
1 replies
0 likes
PlanPremium My Question or Issue Firstly, this is my 3rd time to renew my subscription, just like the previous 2 years, I received no notification that my account was about to expire (i pay yearly) and only found out after several attempts to login o...
Casual Listener
Plan Premium My Question or Issue Firstly, this is my 3rd time to renew my subscription, just like the previous 2 years, I received no notification that my account was about ...
emily-grace
Composer
483 Views
3 replies
0 likes
Plan PremiumCountry MalaysiaDeviceHonor 10Operating SystemAndroid Oreo My Question or IssueSo my little sister subscribe a spotify premium and my mom have to pay the bill. But, she rarely use the premium feature and eventually delete spotify. My mom ...
Newbie
Plan Premium Country Malaysia Device Honor 10 Operating System Android Oreo My Question or Issue So my little sister subscribe a spotify premium and my mom hav...
jsannn
Community Legend
324 Views
1 replies
1 likes
Hello, I purchased a 12 month Spotify Premium subscription on December 11, 2017, but my account just reverted back to the free version. I'm in Canada if that helps. Help would be much appreciated.
Casual Listener
Hello, I purchased a 12 month Spotify Premium subscription on December 11, 2017, but my account just reverted back to the free version. I'm in Canada if that helps. Help wou...
Billy-J
Spotify Star
907 Views
5 replies
0 likes
So this is not relevant to this account as I have an other one where I signed up for premium. I went to cancel premium but didn't have the subscription tab so I logged out and now trying to log back in I realised I accidently used the wrong email add...
Casual Listener
So this is not relevant to this account as I have an other one where I signed up for premium. I went to cancel premium but didn't have the subscription tab so I logged out and now trying to log back ...
Bentley1
Casual Listener
637 Views
2 replies
0 likes
PlanFree/PremiumCountry Hong Kong My Question or Issue I opened a 3-month trial account and cancelled right after to benefit the Premium perks. Two weeks later I was required to update my location as I moved overseas but doing that resulted in my acc...
Casual Listener
Plan Free/Premium Country Hong Kong My Question or Issue I opened a 3-month trial account and cancelled right after to benefit the Premium perks. Two weeks later I wa...
Jemi
Spotify Legend
1553 Views
3 replies
0 likes
PlanFree/PremiumCountry DevicesamsungOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue im am being charged for a premium service but can not unsubscribe in my acount settings as it says i have no subscriptions
Newbie
Plan Free/Premium Country Device samsung Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue im am being charged for a premium service but...
YahTehgz
Composer
370 Views
1 replies
0 likes
I am **bleep** right off. You have been stealing my money even after I contacted you to fix the problem a long time ago. Spotify owes me a year of memberships as I have been double charged monthly you crooks. PlanFree/PremiumCountry
Newbie
I am **bleep** right off. You have been stealing my money even after I contacted you to fix the problem a long time ago. Spotify owes me a year of memberships as I have been double charged monthly yo...
emily-grace
Composer
246 Views
1 replies
0 likes
PlanFree/PremiumCountry Device Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Casual Listener
Plan Free/Premium Country Device Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Billy-J
Spotify Star
221 Views
1 replies
0 likes
En la pagina de la cuenta me aparece que no tengo recibos hechos, y que soy free. Mientras que en la app utilizo el spotify premium. Había pagado un plan familar y si me lo estan cobrando.
Visitor
En la pagina de la cuenta me aparece que no tengo recibos hechos, y que soy free. Mientras que en la app utilizo el spotify premium. Había pagado un plan familar y si me lo estan cobrando.
Luke
Spotify Star
213 Views
1 replies
0 likes
Since my credit card is only vaild until the end of the month I want to update my credit card information. Unfortunately this always brings up an error message. I try to update the information here: https://www.spotify.com/at/account/subscription/upd...
Music Fan
Since my credit card is only vaild until the end of the month I want to update my credit card information. Unfortunately this always brings up an error message. I try to update the informati...
Luke
Spotify Star
301 Views
1 replies
0 likes
Need to change country from swe to Norway. HELP!! Update on webpage doesent follow the "help" view how i will change country. Need to change the quality of the sound otherwise headones turn to **bleep**.PLZ help.
Newbie
Need to change country from swe to Norway. HELP!! Update on webpage doesent follow the "help" view how i will change country. Need to change the quality of the sound otherwise heado...
Luke
Spotify Star
217 Views
1 replies
0 likes
No aceptan pago con tajeta de debito? no me esta aceptando ninguna de las tarjtetas
Newbie
No aceptan pago con tajeta de debito? no me esta aceptando ninguna de las tarjtetas
Luke
Spotify Star
196 Views
1 replies
0 likes
Hello, I try to subscribe to spotify premium in student account, it did not work at the time of payment, first I understood that it was because my account was registered in the country: Iceland and that I am in France and that my card is French, afte...
Newbie
Hello, I try to subscribe to spotify premium in student account, it did not work at the time of payment, first I understood that it was because my account was registered in the country: Iceland and t...
Luke
Spotify Star
212 Views
1 replies
0 likes
why is my spotify still charging me when it says i have spotify free?
Newbie
why is my spotify still charging me when it says i have spotify free?
Luke
Spotify Star
223 Views
1 replies
0 likes
I bought a 1 month reedeem card and entered the code but it's not working. Help
Newbie
I bought a 1 month reedeem card and entered the code but it's not working. Help
Luke
Spotify Star
216 Views
1 replies
0 likes
Me dice que mi proveedor de pago está teniéndo un mal día
Newbie
Me dice que mi proveedor de pago está teniéndo un mal día
Luke
Spotify Star
188 Views
1 replies
0 likes
On my phone my account is premium and the money for it is coming from my bank however on my laptop when I log in it says I am only a free user? I have logged in with my username and tried multiple times however it still says I am a free user
Newbie
On my phone my account is premium and the money for it is coming from my bank however on my laptop when I log in it says I am only a free user? I have logged in with my username and tried multi...
Luke
Spotify Star
200 Views
1 replies
0 likes
Hola! la semana pasade me hice una cuenta premium. Esta cuenta funciona en mi ordenador, pero no consigo activarla en la app de mi móvil. Me sigue poniendo que es una cuenta free, cuando en el ordenador me pone premium y tengo activados los pagos. Bo...
Visitor
Hola! la semana pasade me hice una cuenta premium. Esta cuenta funciona en mi ordenador, pero no consigo activarla en la app de mi móvil. Me sigue poniendo que es una cuenta free, cuando en el ordena...
Luke
Spotify Star
206 Views
1 replies
0 likes