Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Forum Posts

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Visitor

Lucifermorningstar

Regular

192904 Views

123 replies

12 likes

  • 192904 Views
  • 123 replies
  • 12 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

Music Fan

TiBlack

Newbie

22007 Views

28 replies

4 likes

  • 22007 Views
  • 28 replies
  • 4 likes

Laptop says I'm not a premium user?

On my phone my account is premium and the money for it is coming from my bank however on my laptop when I log in it says I am only a free user? I have logged in with my username and tried multiple times however it still says I am a free user

Newbie

On my phone my account is premium and the money for it is coming from my bank however on my laptop when I log in it says I am only  a free user? I have logged in with my username and tried multi...

Luke

Spotify Star

200 Views

1 replies

0 likes

  • 200 Views
  • 1 replies
  • 0 likes

Cuenta premiun no funciona en app

Hola! la semana pasade me hice una cuenta premium. Esta cuenta funciona en mi ordenador, pero no consigo activarla en la app de mi móvil. Me sigue poniendo que es una cuenta free, cuando en el ordenador me pone premium y tengo activados los pagos. Bo...

Visitor

Hola! la semana pasade me hice una cuenta premium. Esta cuenta funciona en mi ordenador, pero no consigo activarla en la app de mi móvil. Me sigue poniendo que es una cuenta free, cuando en el ordena...

Luke

Spotify Star

207 Views

1 replies

0 likes

  • 207 Views
  • 1 replies
  • 0 likes

Premium not working

I renewed my subscription for Spotify premium on the 27th of September but today I logged on and it said my subscription is paused, I know I paid because I got a receipt off the bank saying I did so I just want to know how I can get it back ?

Newbie

I renewed my subscription for Spotify premium on the 27th of September but today I logged on and it said my subscription is paused, I know I paid because I got a receipt off the bank saying I did so ...

Luke

Spotify Star

273 Views

1 replies

0 likes

  • 273 Views
  • 1 replies
  • 0 likes

Subscription hassle

I done the free trial, I wanna cancel bc it’s charged me through the bank. My app says I’m Premium customer but when I go online to cancel it says I’m free customer I’m just done with it

Newbie

I done the free trial, I wanna cancel bc it’s charged me through the bank. My app says I’m Premium customer but when I go online to cancel it says I’m free customer I’m just done with it

Luke

Spotify Star

187 Views

1 replies

0 likes

  • 187 Views
  • 1 replies
  • 0 likes

Redeem code fine but premium lost

I have introduced a redeem code before 1 days from my subscription ends, page says ok with the code but now I have a free account, the page refuses the code inserted when I try to introduce again.

Newbie

I have introduced a redeem code before 1 days from my subscription ends, page says ok with the code but now I have a free account, the page refuses the code inserted when I try to introduce again.&nb...

Luke

Spotify Star

211 Views

1 replies

0 likes

  • 211 Views
  • 1 replies
  • 0 likes

Only Allowing Premium Family

I'm no longer a student, so I'm trying to update my pay method for regular Premium and it won't allow me to. It keeps bringing me to the Premium Family page. I only need Premium for myself.

Newbie

I'm no longer a student, so I'm trying to update my pay method for regular Premium and it won't allow me to. It keeps bringing me to the Premium Family page. I only need Premium for myself. 

Luke

Spotify Star

269 Views

1 replies

0 likes

  • 269 Views
  • 1 replies
  • 0 likes

$

It says that you would deduct money from my account on the 31st so I went to go delete my subscription on the 30th and you guys had already taken the 9.99 out of my account and it says pending. Will I get that money back since I cancelled my subscrip...

Newbie

It says that you would deduct money from my account on the 31st so I went to go delete my subscription on the 30th and you guys had already taken the 9.99 out of my account and it says pending. Will ...

Luke

Spotify Star

195 Views

1 replies

0 likes

  • 195 Views
  • 1 replies
  • 0 likes

Trying to Change Country as a Premium member

I was in the US but just moved to Canada and I have Spotify premium. I followed the instructions on the website by trying to update my card information, however, a prompt comes up saying "The postal code you entered does not match the country of your...

Newbie

I was in the US but just moved to Canada and I have Spotify premium. I followed the instructions on the website by trying to update my card information, however, a prompt comes up saying "The po...

Luke

Spotify Star

204 Views

1 replies

0 likes

  • 204 Views
  • 1 replies
  • 0 likes

Can't use Spotify premium even thoug I should be able to use it

I first specified that I would like to pay via my Sim card,that worked out, than I hadn't had money on my Sim card and an other month has begun so I bought a Spotify card and everything worked out too, until I got money on my Sim card, Spotify then a...

Newbie

I first specified that I would like to pay via my Sim card,that worked out, than I hadn't had money on my Sim card and an other month has begun so I bought a Spotify card and everything worked out to...

Luke

Spotify Star

262 Views

1 replies

0 likes

  • 262 Views
  • 1 replies
  • 0 likes

Cadastrei no premium universitário mas veio o valor completo no cartão

Bom dia,Eu me cadastrei no premium como plano universitário, porém na fatura do cartão de crédito não veio com o desconto dos 50%! Gostaria de saber como faço pra resolver isso!

Newbie

Bom dia, Eu me cadastrei no premium como plano universitário, porém na fatura do cartão de crédito não veio com o desconto dos 50%!   Gostaria de saber como faço pra resolver isso!   &...

Bittencourt

Spotify Star

196 Views

1 replies

0 likes

  • 196 Views
  • 1 replies
  • 0 likes

Superuser Contribution Paying for subscription, but account is free

PlanPremiumCountry The Netherlands My Question or Issue Hi, I am paying for premium subscription of Spotify. When I log into my account it says it is free. I am sure that my paid is bound to this email address. Is there a way to “recover” my paid acc...

Visitor

Plan Premium Country  The Netherlands   My Question or Issue  Hi, I am paying for premium subscription of Spotify. When I log into my account it says it is free. I am sure that m...

Guido

Spotify Legend

362 Views

3 replies

1 likes

  • 362 Views
  • 3 replies
  • 1 likes

Superuser Contribution Payment method and country dont match- but im only going to stay here for the next year!

Hi there,I've recently relocated to Greece and will be here for at least 1 year. I want to upgrade to premium but because my debit cards are registered in UK, Spotify wont let me add them as my area is Greece.Is there some way around this, its ridicu...

Casual Listener

Hi there, I've recently relocated to Greece and will be here for at least 1 year. I want to upgrade to premium but because my debit cards are registered in UK, Spotify wont let me add them as my are...

Guido

Spotify Legend

742 Views

3 replies

0 likes

  • 742 Views
  • 3 replies
  • 0 likes

payment

my dad paid spotify on saturday night and my premium was cancelled yesterday because we pay this with a bank slip, but until now my spotify says it’s still a free account not a premium. Please help

Newbie

my dad paid spotify on saturday night and my premium was cancelled yesterday because we pay this with a bank slip, but until now my spotify says it’s still a free account not a premium. Please h...

MarkCole0401

Regular

355 Views

2 replies

0 likes

  • 355 Views
  • 2 replies
  • 0 likes

Premium

I bought Spotify premium on PayPal it gave me a 7 day free trail will I still have premium after this

Newbie

I bought Spotify premium on PayPal it gave me a 7 day free trail will I still have premium after this

MarkCole0401

Regular

346 Views

2 replies

0 likes

  • 346 Views
  • 2 replies
  • 0 likes

Falha no pagamento Plano spotify universitário

PlanPremium UniversirárioCountry BrasilDeviceAsus X450LOperating SystemWindows 10 My Question or Issue Olá boa tarde! Sou usuário do plano free e gostaria de fazer o upgrade para o plano premium universitário. Ja enviei um requerimento com documento ...

Newbie

Plan Premium Universirário Country  Brasil Device Asus X450L Operating System Windows 10   My Question or Issue  Olá boa tarde! Sou usuário do plano free e gostaria de fazer ...

Bittencourt

Spotify Star

511 Views

1 replies

0 likes

  • 511 Views
  • 1 replies
  • 0 likes

Charged for nothing

I have been using spotify free for months now but I got charged for using premium. I have not subscribed to the premium. How do I get the refund?

Newbie

I have been using spotify free for months now but I got charged for using premium. I have not subscribed to the premium. How do I get the refund?

Billy-J

Spotify Star

224 Views

1 replies

0 likes

  • 224 Views
  • 1 replies
  • 0 likes

Premium payment is made twice

Hello, my Premium payment is made twice. They are made on two different date. Could someone help me understand how to cancel one? I try in the settings but I found nothing. Thank you in advance! *Sorry for my English normally I speak french, I'm from...

Newbie

Hello, my Premium payment is made twice. They are made on two different date. Could someone help me understand how to cancel one? I try in the settings but I found nothing.    Thank you i...

Billy-J

Spotify Star

214 Views

1 replies

0 likes

  • 214 Views
  • 1 replies
  • 0 likes

3 Month subscription fail

Every time i buy a 3 month subscription i get downgraded to "free" after 1 month

Newbie

Every time i buy a 3 month subscription i get downgraded to "free" after 1 month

Billy-J

Spotify Star

270 Views

1 replies

0 likes

  • 270 Views
  • 1 replies
  • 0 likes