Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Regular
192904 Views
123 replies
12 likes
- 192904 Views
- 123 replies
- 12 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
Newbie
22007 Views
28 replies
4 likes
- 22007 Views
- 28 replies
- 4 likes
Laptop says I'm not a premium user?
On my phone my account is premium and the money for it is coming from my bank however on my laptop when I log in it says I am only a free user? I have logged in with my username and tried multiple times however it still says I am a free user
On my phone my account is premium and the money for it is coming from my bank however on my laptop when I log in it says I am only a free user? I have logged in with my username and tried multi...
Spotify Star
200 Views
1 replies
0 likes
- 200 Views
- 1 replies
- 0 likes
Cuenta premiun no funciona en app
Hola! la semana pasade me hice una cuenta premium. Esta cuenta funciona en mi ordenador, pero no consigo activarla en la app de mi móvil. Me sigue poniendo que es una cuenta free, cuando en el ordenador me pone premium y tengo activados los pagos. Bo...
Hola! la semana pasade me hice una cuenta premium. Esta cuenta funciona en mi ordenador, pero no consigo activarla en la app de mi móvil. Me sigue poniendo que es una cuenta free, cuando en el ordena...
Spotify Star
207 Views
1 replies
0 likes
- 207 Views
- 1 replies
- 0 likes
Premium not working
I renewed my subscription for Spotify premium on the 27th of September but today I logged on and it said my subscription is paused, I know I paid because I got a receipt off the bank saying I did so I just want to know how I can get it back ?
I renewed my subscription for Spotify premium on the 27th of September but today I logged on and it said my subscription is paused, I know I paid because I got a receipt off the bank saying I did so ...
Spotify Star
273 Views
1 replies
0 likes
- 273 Views
- 1 replies
- 0 likes
Subscription hassle
I done the free trial, I wanna cancel bc it’s charged me through the bank. My app says I’m Premium customer but when I go online to cancel it says I’m free customer I’m just done with it
I done the free trial, I wanna cancel bc it’s charged me through the bank. My app says I’m Premium customer but when I go online to cancel it says I’m free customer I’m just done with it
Spotify Star
187 Views
1 replies
0 likes
- 187 Views
- 1 replies
- 0 likes
I’m getting charged and I want my money back
I want to contact someone
I want to contact someone
Spotify Star
210 Views
1 replies
0 likes
- 210 Views
- 1 replies
- 0 likes
Redeem code fine but premium lost
I have introduced a redeem code before 1 days from my subscription ends, page says ok with the code but now I have a free account, the page refuses the code inserted when I try to introduce again.
I have introduced a redeem code before 1 days from my subscription ends, page says ok with the code but now I have a free account, the page refuses the code inserted when I try to introduce again.&nb...
Spotify Star
211 Views
1 replies
0 likes
- 211 Views
- 1 replies
- 0 likes
Only Allowing Premium Family
I'm no longer a student, so I'm trying to update my pay method for regular Premium and it won't allow me to. It keeps bringing me to the Premium Family page. I only need Premium for myself.
I'm no longer a student, so I'm trying to update my pay method for regular Premium and it won't allow me to. It keeps bringing me to the Premium Family page. I only need Premium for myself.
Spotify Star
269 Views
1 replies
0 likes
- 269 Views
- 1 replies
- 0 likes
$
It says that you would deduct money from my account on the 31st so I went to go delete my subscription on the 30th and you guys had already taken the 9.99 out of my account and it says pending. Will I get that money back since I cancelled my subscrip...
It says that you would deduct money from my account on the 31st so I went to go delete my subscription on the 30th and you guys had already taken the 9.99 out of my account and it says pending. Will ...
Spotify Star
195 Views
1 replies
0 likes
- 195 Views
- 1 replies
- 0 likes
Trying to Change Country as a Premium member
I was in the US but just moved to Canada and I have Spotify premium. I followed the instructions on the website by trying to update my card information, however, a prompt comes up saying "The postal code you entered does not match the country of your...
I was in the US but just moved to Canada and I have Spotify premium. I followed the instructions on the website by trying to update my card information, however, a prompt comes up saying "The po...
Spotify Star
204 Views
1 replies
0 likes
- 204 Views
- 1 replies
- 0 likes
Can't use Spotify premium even thoug I should be able to use it
I first specified that I would like to pay via my Sim card,that worked out, than I hadn't had money on my Sim card and an other month has begun so I bought a Spotify card and everything worked out too, until I got money on my Sim card, Spotify then a...
I first specified that I would like to pay via my Sim card,that worked out, than I hadn't had money on my Sim card and an other month has begun so I bought a Spotify card and everything worked out to...
Spotify Star
262 Views
1 replies
0 likes
- 262 Views
- 1 replies
- 0 likes
Cadastrei no premium universitário mas veio o valor completo no cartão
Bom dia,Eu me cadastrei no premium como plano universitário, porém na fatura do cartão de crédito não veio com o desconto dos 50%! Gostaria de saber como faço pra resolver isso!
Bom dia, Eu me cadastrei no premium como plano universitário, porém na fatura do cartão de crédito não veio com o desconto dos 50%! Gostaria de saber como faço pra resolver isso! &...
Spotify Star
196 Views
1 replies
0 likes
- 196 Views
- 1 replies
- 0 likes
Superuser Contribution Paying for subscription, but account is free
PlanPremiumCountry The Netherlands My Question or Issue Hi, I am paying for premium subscription of Spotify. When I log into my account it says it is free. I am sure that my paid is bound to this email address. Is there a way to “recover” my paid acc...
Plan Premium Country The Netherlands My Question or Issue Hi, I am paying for premium subscription of Spotify. When I log into my account it says it is free. I am sure that m...
Spotify Legend
362 Views
3 replies
1 likes
- 362 Views
- 3 replies
- 1 likes
Superuser Contribution Family members kicked after renewal
All enrolled family members in my subscription got kicked after and can't join back in.
All enrolled family members in my subscription got kicked after and can't join back in.
Spotify Legend
246 Views
1 replies
0 likes
- 246 Views
- 1 replies
- 0 likes
Superuser Contribution Payment method and country dont match- but im only going to stay here for the next year!
Hi there,I've recently relocated to Greece and will be here for at least 1 year. I want to upgrade to premium but because my debit cards are registered in UK, Spotify wont let me add them as my area is Greece.Is there some way around this, its ridicu...
Hi there, I've recently relocated to Greece and will be here for at least 1 year. I want to upgrade to premium but because my debit cards are registered in UK, Spotify wont let me add them as my are...
Spotify Legend
742 Views
3 replies
0 likes
- 742 Views
- 3 replies
- 0 likes
payment
my dad paid spotify on saturday night and my premium was cancelled yesterday because we pay this with a bank slip, but until now my spotify says it’s still a free account not a premium. Please help
my dad paid spotify on saturday night and my premium was cancelled yesterday because we pay this with a bank slip, but until now my spotify says it’s still a free account not a premium. Please h...
Regular
355 Views
2 replies
0 likes
- 355 Views
- 2 replies
- 0 likes
Premium
I bought Spotify premium on PayPal it gave me a 7 day free trail will I still have premium after this
I bought Spotify premium on PayPal it gave me a 7 day free trail will I still have premium after this
Regular
346 Views
2 replies
0 likes
- 346 Views
- 2 replies
- 0 likes
Falha no pagamento Plano spotify universitário
PlanPremium UniversirárioCountry BrasilDeviceAsus X450LOperating SystemWindows 10 My Question or Issue Olá boa tarde! Sou usuário do plano free e gostaria de fazer o upgrade para o plano premium universitário. Ja enviei um requerimento com documento ...
Plan Premium Universirário Country Brasil Device Asus X450L Operating System Windows 10 My Question or Issue Olá boa tarde! Sou usuário do plano free e gostaria de fazer ...
Spotify Star
511 Views
1 replies
0 likes
- 511 Views
- 1 replies
- 0 likes
Charged for nothing
I have been using spotify free for months now but I got charged for using premium. I have not subscribed to the premium. How do I get the refund?
I have been using spotify free for months now but I got charged for using premium. I have not subscribed to the premium. How do I get the refund?
Spotify Star
224 Views
1 replies
0 likes
- 224 Views
- 1 replies
- 0 likes
Premium payment is made twice
Hello, my Premium payment is made twice. They are made on two different date. Could someone help me understand how to cancel one? I try in the settings but I found nothing. Thank you in advance! *Sorry for my English normally I speak french, I'm from...
Hello, my Premium payment is made twice. They are made on two different date. Could someone help me understand how to cancel one? I try in the settings but I found nothing. Thank you i...
Spotify Star
214 Views
1 replies
0 likes
- 214 Views
- 1 replies
- 0 likes
3 Month subscription fail
Every time i buy a 3 month subscription i get downgraded to "free" after 1 month
Every time i buy a 3 month subscription i get downgraded to "free" after 1 month
Spotify Star
270 Views
1 replies
0 likes
- 270 Views
- 1 replies
- 0 likes