Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Not applicable
- 41978 Views
- 19 replies
- 1 likes
- 41978 Views
- 19 replies
- 1 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Moderator
- 5339 Views
- 23 replies
- 2 likes
- 5339 Views
- 23 replies
- 2 likes
Superuser Contribution Pending premium charge for recently cancelled account
Hi! I've been attempting to sign-up and be verified for a student discounted premium/hulu account. I recently (within the passed hour) attempted to do so with an older account, but cancelled the account when it said I could not be verifed as a studen...
- Hi! I've been attempting to sign-up and be verified for a student discounted premium/hulu account. I recently (within the passed hour) attempted to do so with an older account, but cancelled the acco...
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- Roadie
- 287 Views
- 1 replies
- 0 likes
- 287 Views
- 1 replies
- 0 likes
Superuser Contribution ACCOUNt paused
I payed my monthly fee with a gift card 8 days shoving but all of a sudden it’s telling me my account is on hold till I update payments
- I payed my monthly fee with a gift card 8 days shoving but all of a sudden it’s telling me my account is on hold till I update payments
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- Roadie
- 199 Views
- 1 replies
- 0 likes
- 199 Views
- 1 replies
- 0 likes
Superuser Contribution Issues with changing country
I am unable to change the payment details from Australian Credit Card card to Malaysian Credit Card. The error message is to change the country in the profile settings but it would not let me to change as the drop down list is restricted.
- I am unable to change the payment details from Australian Credit Card card to Malaysian Credit Card. The error message is to change the country in the profile settings but it would not let me to...
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- Roadie
- 184 Views
- 1 replies
- 0 likes
- 184 Views
- 1 replies
- 0 likes
Superuser Contribution 60 day free trial not activating
Hello. Just activated a 60 day free trial after I recieved an email from Spotify.but it has only given me 7 days, not the 60 as advertised.
- Hello. Just activated a 60 day free trial after I recieved an email from Spotify. but it has only given me 7 days, not the 60 as advertised.
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- Roadie
- 176 Views
- 1 replies
- 0 likes
- 176 Views
- 1 replies
- 0 likes
Superuser Contribution Problemas para ingresar
solicite premium gratis dos meses e ingrese una tarjeta de debito...me hizo un carga de $20.00 pero no me permite ingresar a spotify
- solicite premium gratis dos meses e ingrese una tarjeta de debito...me hizo un carga de $20.00 pero no me permite ingresar a spotify
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- Roadie
- 164 Views
- 1 replies
- 0 likes
- 164 Views
- 1 replies
- 0 likes
Superuser Contribution Me ajudem
Precisando de ajuda, rs. Assinei a conta universitária e tudo mas, só que quando abro o spotify diz que minha conta é free e o valor já foi debitado do cartão, quero fazer o estorno ! O que faço?
- Precisando de ajuda, rs. Assinei a conta universitária e tudo mas, só que quando abro o spotify diz que minha conta é free e o valor já foi debitado do cartão, quero fazer o estorno ! O que faç...
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- Roadie
- 175 Views
- 1 replies
- 0 likes
- 175 Views
- 1 replies
- 0 likes
Superuser Contribution Premium Not Working !!!
PlanPremiumCountryCanada Device Samsung Galaxy, Google Home Operating SystemWindows 10 My Question or Issue I purchased Premium 6 hours ago after the 30-day trial and I still can't choose songs, artists, etc. I've followed the instructions to the let...
- Plan Premium Country Canada Device Samsung Galaxy, Google Home Operating System Windows 10 My Question or Issue I purchased Premium 6 hours ago after the 30...
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- Casual Listener
- 247 Views
- 2 replies
- 0 likes
- 247 Views
- 2 replies
- 0 likes
Superuser Contribution Reembolso
Hola qué tal, intente actualizarme a premium aprovechando la promoción de 2x1 (en México), lo intenté dos veces, y en ambas ocasiones me salta la advertencia de que ya he utilizado dicha promoción, en la primera ocasión, me cobraron, pero me regresar...
- Hola qué tal, intente actualizarme a premium aprovechando la promoción de 2x1 (en México), lo intenté dos veces, y en ambas ocasiones me salta la advertencia de que ya he utilizado dicha promoci...
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- Roadie
- 188 Views
- 1 replies
- 0 likes
- 188 Views
- 1 replies
- 0 likes
Superuser Contribution Cancele premium y me siguen cobrando
Desde el mes de enero que cancele mi suscripción Premium y ahora me cobran a mi tarjeta de débito
- Desde el mes de enero que cancele mi suscripción Premium y ahora me cobran a mi tarjeta de débito
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- Roadie
- 433 Views
- 1 replies
- 0 likes
- 433 Views
- 1 replies
- 0 likes
Superuser Contribution [Subscription] Student Discount iDeal Payment for the Netherlands
Why do I have to pay always twice.I have to pay €9.99 and I have to pay €14.99.I allready give up my premium of €9.99.And know I pay fot two???How can I stop this and only pay for the family premium of €14.99????
- Why do I have to pay always twice. I have to pay €9.99 and I have to pay €14.99. I allready give up my premium of €9.99. And know I pay fot two??? How can I stop this and only pay for the family ...
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- Roadie
- 264 Views
- 3 replies
- 0 likes
- 264 Views
- 3 replies
- 0 likes
Superuser Contribution Cobrança Indevida
No dia 09/03/2018 fiz a assinatura premium e na mesma data a assinatura pelo plano Familia. Hoje em 29/03/2018 foi cobrado um valor de 26,90. Ou seja, fui cobrado duas vezes este mês, 16,90 no momento da assinatura e 26,90 em 29/03. Lembro novamente ...
- No dia 09/03/2018 fiz a assinatura premium e na mesma data a assinatura pelo plano Familia. Hoje em 29/03/2018 foi cobrado um valor de 26,90. Ou seja, fui cobrado duas vezes este mês, 16,90 no moment...
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- Roadie
- 183 Views
- 1 replies
- 0 likes
- 183 Views
- 1 replies
- 0 likes
Superuser Contribution Can't change country from France to NL
Hi, I am not able to change my country and paymet method. I am now paying with a French credit card and so my country says "France", but I want to pay through iDeal (the common Dutch payment method) and change my country to the Netherlands. I get tha...
- Hi, I am not able to change my country and paymet method. I am now paying with a French credit card and so my country says "France", but I want to pay through iDeal (the common Dutch payment...
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- Roadie
- 270 Views
- 1 replies
- 0 likes
- 270 Views
- 1 replies
- 0 likes
Superuser Contribution Me cobraron 3 veces en la tarjeta de credito y no funciona la suscripción Premiun
Me cobraron 3 veces la suscripción en la tarjeta de crédito y aun no funciona en la aplicación. Cuando hacia el pago aparecía un error entonces intente pagar otra vez y siempre decía error, me cobraron todos los intentos que hice.
- Me cobraron 3 veces la suscripción en la tarjeta de crédito y aun no funciona en la aplicación. Cuando hacia el pago aparecía un error entonces intente pagar otra vez y siempre decía...
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- Roadie
- 186 Views
- 1 replies
- 0 likes
- 186 Views
- 1 replies
- 0 likes
Superuser Contribution Subscription Period
PlanPremiumCountry RomaniaDeviceSamsung Galaxy S7 EdgeOperating SystemAndroid My Question or Issue I renewed my subscription on 31st of may and on the website it is stated that the subscripton will renew on 16th of june , after 2 weeks , not a month
- Plan Premium Country Romania Device Samsung Galaxy S7 Edge Operating System Android My Question or Issue I renewed my subscription on 31st of may and on the website it is...
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- Roadie
- 193 Views
- 1 replies
- 0 likes
- 193 Views
- 1 replies
- 0 likes
Superuser Contribution Not receiving mine birthday gift for Premium's subscriber
Hi guys, I'm a new subscriber of the Spotify Premium service (about 3 months, incl. a month of free trial). I really love using your service since you came to Vietnam (I have been subscribing to Premium from about 3 days after your premiere in Vietna...
- Hi guys, I'm a new subscriber of the Spotify Premium service (about 3 months, incl. a month of free trial). I really love using your service since you came to Vietnam (I have been subscribin...
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- Roadie
- 300 Views
- 1 replies
- 0 likes
- 300 Views
- 1 replies
- 0 likes
Superuser Contribution Reset my account on phone, lost premium status
I had a family subscription. I reset my spotify app on my phone. Logged back in, premium status gone. Other family members are still on the same family subscription we had before the reset and you are still taking my money. Please return my account t...
- I had a family subscription. I reset my spotify app on my phone. Logged back in, premium status gone. Other family members are still on the same family subscription we had ...
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- Roadie
- 419 Views
- 1 replies
- 0 likes
- 419 Views
- 1 replies
- 0 likes
Superuser Contribution Email account deleted
PlanPremiumCountry Netherlands My Question or Issue Hi, I deleted my Facebook account and the email account that was connected to my premium spotify account. Is it possible to transfer the premium spotify account from my old email address to my new e...
- Plan Premium Country Netherlands My Question or Issue Hi, I deleted my Facebook account and the email account that was connected to my premium spotify account. Is it ...
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- Roadie
- 187 Views
- 1 replies
- 0 likes
- 187 Views
- 1 replies
- 0 likes
Me tiraram como membro da família
Depois de entrar no plano familiar, me tiraram por não conseguirem comprovar meu endereço, mas como vão verificarmeu endereço se deixo meu GPS desligado?
- Depois de entrar no plano familiar, me tiraram por não conseguirem comprovar meu endereço, mas como vão verificarmeu endereço se deixo meu GPS desligado?
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- Spotify Star
- 231 Views
- 3 replies
- 0 likes
- 231 Views
- 3 replies
- 0 likes
dubt about premium
Good morning to every one. I'm from Spain, but actually i live in México. When i want to buy the premium they said me that i can't pay with a spanish credit card.And my dubt is, if i pay the spanish premium could i use it here in México? Thank you ve...
- Good morning to every one. I'm from Spain, but actually i live in México. When i want to buy the premium they said me that i can't pay with a spanish credit card. And my dubt is, i...
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- Spotify Star
- 163 Views
- 1 replies
- 0 likes
- 163 Views
- 1 replies
- 0 likes
Can't login anymore
PlanPremiumCountry Lithuania / NetherlandsDeviceSamsung Galaxy 8Operating System Android 8.0.0 My Question or Issue I cant login anymore, it said because I'm abroad ( I started to use spotify while I'm in netherlands, but used Lithuanian card, cause ...
- Plan Premium Country Lithuania / Netherlands Device Samsung Galaxy 8 Operating System Android 8.0.0 My Question or Issue I cant login anymore, ...
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- Spotify Star
- 192 Views
- 1 replies
- 0 likes
- 192 Views
- 1 replies
- 0 likes