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Please see below the current ongoing issues which are under investigation.

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Subscriptions

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Forum Posts

Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • Jeremy
  • Moderator
  • 52587 Views
  • 23 replies
  • 4 likes
  • 52587 Views
  • 23 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 32932 Views
  • 19 replies
  • 2 likes
  • 32932 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Alex
  • Moderator
  • 22181 Views
  • 8 replies
  • 1 likes
  • 22181 Views
  • 8 replies
  • 1 likes

Codes

Ive just signed up with family. Ive been emailed 2 codes for son and daughter. How do they put the codes in on their mobile phones

  • Casual Listener
  • Ive just signed up with family. Ive been emailed 2 codes for son and daughter. How do they put the codes in on their mobile phones
  • brunoparissi
  • Casual Listener
  • 139 Views
  • 2 replies
  • 0 likes
  • 139 Views
  • 2 replies
  • 0 likes

Unwanted switch from Student Premium to Premium + Headspace

I was previously on the Student Premium subscription. Since Spotify stopped accepting NUS, I was automatically moved on to the Premium + Headspace subscription, which I was not notified about. I have woken up to a £15 charge for a service that I neve...

  • Newbie
  • I was previously on the Student Premium subscription. Since Spotify stopped accepting NUS, I was automatically moved on to the Premium + Headspace subscription, which I was not notified about. I have...
  • Maxim
  • Spotify Star
  • 125 Views
  • 1 replies
  • 0 likes
  • 125 Views
  • 1 replies
  • 0 likes

Unwanted Cancellation of Premium

Hello Everyone, I've had the premium subscription for more than a year and discovered that it was suddenly cancelled without my knowledge. I've tried logging in and out a few times but nothing changed. I also have recently cancelled a SIM card and re...

  • Newbie
  • Hello Everyone,    I've had the premium subscription for more than a year and discovered that it was suddenly cancelled without my knowledge. I've tried logging in and out a few times but...
  • Tom
  • Community Legend
  • 106 Views
  • 1 replies
  • 0 likes
  • 106 Views
  • 1 replies
  • 0 likes

Unwanted switch from family to premium

I am having problems with my family account. This month I've had problems with the payment because my card wasn't working. After resolving the issue I changed my payment method and paid for family. Today though I found out my subscription wasn't for ...

  • Newbie
  • I am having problems with my family account. T his month I've had problems with the payment because my card wasn't working. After resolving the issue I changed my payment method and paid for family. ...
  • Tom
  • Community Legend
  • 111 Views
  • 1 replies
  • 0 likes
  • 111 Views
  • 1 replies
  • 0 likes

Student discount problem

After 7 months, my student discount has disappeared and the standard payment has been collected... Why it happend?

  • Newbie
  • After 7 months, my student discount has disappeared and the standard payment has been collected...  Why it happend?   <removed screenshot>
  • Tom
  • Community Legend
  • 120 Views
  • 1 replies
  • 0 likes
  • 120 Views
  • 1 replies
  • 0 likes

issue chaging the address

Hello All,I have an issue changing my country in Spotify from GB to France. To change the country in your profile, you need to update your billing data. But when i try to do that I have the following message: Your Spotify account must be registered i...

  • Casual Listener
  • Hello All, I have an issue changing my country in Spotify from GB to France. To change the country in your profile, you need to update your billing data. But when i try to do that I have the fo...
  • eugenengo
  • Newbie
  • 211 Views
  • 3 replies
  • 0 likes
  • Account
  • 211 Views
  • 3 replies
  • 0 likes

Student discount problem

Hi. I wanted to buy student discount premium but i'm at high school and you need to be on university, so i closed a window. Then i check my bank account and spotify took my money without giving me premium. Any solve?

  • Newbie
  • Hi. I wanted to buy student discount premium but i'm at high school and you need to be on university, so i closed a window. Then i check my bank account and spotify took my money without giving me pr...
  • Maxim
  • Spotify Star
  • 98 Views
  • 1 replies
  • 0 likes
  • 98 Views
  • 1 replies
  • 0 likes

Premium

How do I pay for premium in the app so I can use my fingerprint I can’t find my card

  • Newbie
  • How do I pay for premium in the app so I can use my fingerprint I can’t find my card
  • Maxim
  • Spotify Star
  • 120 Views
  • 1 replies
  • 0 likes
  • 120 Views
  • 1 replies
  • 0 likes

Using spotify premium

Hi everyone,I just purchased the 9.99€ per month spotify premium, but but actually I still don't have the premium features: I can't choose which song reproduce, I need to wait for the advertisement ecc.Do you know how long does it take to get the pre...

  • Newbie
  • Hi everyone, I just purchased the 9.99€ per month spotify premium, but but actually I still don't have the premium features: I can't choose which song reproduce, I need to wait for the advertisement...
  • latrelljennings
  • Regular
  • 103 Views
  • 1 replies
  • 0 likes
  • 103 Views
  • 1 replies
  • 0 likes

Pay Annually

Hi Spotify, I was wondering if there it's possible and/or is there any discount incentive to paying annually instead of monthly? So pay all at once for a year. Thanks in advance for your reply. Johnny

  • Casual Listener
  • Hi Spotify,   I was wondering if there it's possible and/or is there any discount incentive to paying annually instead of monthly? So pay all at once for a year.   Thanks in advance for...
  • latrelljennings
  • Regular
  • 263 Views
  • 1 replies
  • 1 likes
  • 263 Views
  • 1 replies
  • 1 likes

Can't pay premium

I can not pay premium with any card, can anybody help me please? 

  • Newbie
  • I can not pay premium with any card, can anybody help me please? 
  • latrelljennings
  • Regular
  • 96 Views
  • 1 replies
  • 0 likes
  • 96 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Student discount verification

Hi, yesterday I signed up for the student discount and my credit card had been charged before even completing the whole process. I didn't receive my premium subscription, because it needs to be verified that I am really a student. I uploaded the requ...

  • Newbie
  • Hi,   yesterday I signed up for the student discount and my credit card had been charged before even completing the whole process. I didn't receive my premium subscription, because it needs to...
  • Dieqoclavijo
  • Newbie
  • 418 Views
  • 2 replies
  • 0 likes
  • 418 Views
  • 2 replies
  • 0 likes

Family Premium Account

I signed up for the family premium plan, and had the whole family join. Two of the members that joined had personal premium account. So, are their previous premium accounts unsubscribed or will they still be charged

  • Newbie
  • I signed up for the family premium plan, and had the whole family join. Two of the members that joined had personal premium account. So, are their previous premium accounts unsubscribed or will they ...
  • jsannn
  • Community Legend
  • 106 Views
  • 1 replies
  • 0 likes
  • 106 Views
  • 1 replies
  • 0 likes

Payment

How often will I be charged for premium, every month ? Or every 30 or so days? Why if I start using premium in the middle of the month how will I be charged ?

  • Visitor
  • How often will I be charged for premium, every month ? Or every 30 or so days? Why if I start using premium in the middle of the month how will I be charged ?
  • jsannn
  • Community Legend
  • 138 Views
  • 1 replies
  • 0 likes
  • 138 Views
  • 1 replies
  • 0 likes

Spotify Family - Father's android cannot play any songs

Hi, I pay for spotify family membership for my family. We are at the same address, and up until a few weeks ago he was able to play songs on his phone. He ahd to reset his phone and lost some of his playlists and now can't play any music. He has no o...

  • Newbie
  • Hi,   I pay for spotify family membership for my family. We are at the same address, and up until a few weeks ago he was able to play songs on his phone. He ahd to reset his phone and lost som...
  • jsannn
  • Community Legend
  • 127 Views
  • 1 replies
  • 0 likes
  • 127 Views
  • 1 replies
  • 0 likes

Lost my playlist once I subscribed. Is it able to be retrieved?

Ive had spotify for 5 years with thousands of songs--and I finally subscribed today under the same user name and password--but all my music is gone!!!! Is there a way to retrieve them?

  • Newbie
  • Ive had spotify for 5 years with thousands of songs--and I finally subscribed today under the same user name and password--but all my music is gone!!!! Is there a way to retrieve them? 😞
  • user-removed
  • Not applicable
  • 194 Views
  • 2 replies
  • 0 likes
  • 194 Views
  • 2 replies
  • 0 likes

Family Membership

Hello,my family is considering to change from itunes to spotify. Right now I am the only one using Spotify in my family. The problem is we are not living in the same house and therefore do not have the same adress. The rules of the membership subscri...

  • Casual Listener
  • Hello, my family is considering to change from itunes to spotify. Right now I am the only one using Spotify in my family. The problem is we are not living in the same house and therefore do not have...
  • Maxim
  • Spotify Star
  • 221 Views
  • 3 replies
  • 0 likes
  • 221 Views
  • 3 replies
  • 0 likes

Familiar plan

Hi, like two days ago a familiar bougth the premium plan and i recived the mail and complete but when i enter to the account is like i didn't do anything, try like 3 times and nothing, please help

  • Newbie
  • Hi, like two days ago a familiar bougth the premium plan and i recived the mail and complete but when i enter to the account is like i didn't do anything, try like 3 times and nothing, please help
  • Tom
  • Community Legend
  • 118 Views
  • 1 replies
  • 0 likes
  • 118 Views
  • 1 replies
  • 0 likes

Paid a yearly subscription and now want to upgrade to Family.

I recently paid for an anual subscription for premium. Now I would like to upgrade to family. How can i achieve this without paying double? Can I cancell my year subscrition and switch back to monthly payments in order to upgrade to family?

  • Newbie
  • I recently paid for an anual subscription for premium. Now I would like to upgrade to family. How can i achieve this without paying double? Can I cancell my year subscrition and switch back to monthl...
  • Tom
  • Community Legend
  • 186 Views
  • 1 replies
  • 0 likes
  • 186 Views
  • 1 replies
  • 0 likes

Superuser Contribution Vodafone Premium Still Being Charged

Hi,I signed up to Vodafone in January and received the free connection to Spotify Premium. Despite this, I am still being charged every month by Spotify.I never provided Vodafone with the details of the account being charged.I only have one Spotify a...

  • Newbie
  • Hi, I signed up to Vodafone in January and received the free connection to Spotify Premium. Despite this, I am still being charged every month by Spotify. I never provided Vodafone with the details...
  • user-removed
  • Not applicable
  • 842 Views
  • 4 replies
  • 0 likes
  • 842 Views
  • 4 replies
  • 0 likes