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Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

  • Visitor
  • Satyampriyanshu
  • Casual Listener
  • 53463 Views
  • 32 replies
  • 3 likes
  • 53463 Views
  • 32 replies
  • 3 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 6858 Views
  • 23 replies
  • 2 likes
  • 6858 Views
  • 23 replies
  • 2 likes

Superuser Contribution Kicked out from family group with no reason

PlanPremiumCountry TaiwanDeviceiPhone 6Operating SystemiOS 11 My Question or IssueMy account was returned to free plan accidently. I recieved the confirm email few days ago, and finished the confirmation. It did't keep me in the family plan for long,...

  • Casual Listener
  • Plan Premium Country  Taiwan Device iPhone 6 Operating System iOS 11   My Question or Issue My account was returned to free plan accidently. I recieved the confirm email few days ...
  • Alfredo
  • Roadie
  • 1775 Views
  • 4 replies
  • 0 likes
  • 1775 Views
  • 4 replies
  • 0 likes

Superuser Contribution payment update page keeps crashing

I want to update my credit card info and it wont let me everytime the network doesn't seem to even want me to put in ? the page skips through like i never pressed the button.

  • Newbie
  • I want to update my credit card info and it wont let me everytime the network doesn't seem to even want me to put in ? the page skips through like i never pressed the button.
  • -7h_rjjz1is
  • Newbie
  • 390 Views
  • 3 replies
  • 1 likes
  • 390 Views
  • 3 replies
  • 1 likes

Superuser Contribution I got 2 bills in this month

Hi, I have a problem. I clicked student premium and i didn't applied. So i tried twice entering credit card and got my money twice. So I paid twice without premium! I opened Support Ticket and may i get refund? I haven't even got premium now! I'm fro...

  • Newbie
  • Hi, I have a problem. I clicked student premium and i didn't applied. So i tried twice entering credit card and got my money twice. So I paid twice without premium! I opened Support Ticket and may i ...
  • SergioDavid
  • Roadie
  • 332 Views
  • 1 replies
  • 0 likes
  • 332 Views
  • 1 replies
  • 0 likes

Superuser Contribution PAY BY MOBILE NOT WORKING

Hi. Pay by mobile is not working on my account. I have been paying thru this method for months now and when I’m about to pay my subscription for this month, there’s no option of paying by mobile. I’m from Philippines and my carrier is Globe. I don’t ...

  • Newbie
  • Hi. Pay by mobile is not working on my account. I have been paying thru this method for months now and when I’m about to pay my subscription for this month, there’s no option of paying by mobile. I’m...
  • SergioDavid
  • Roadie
  • 1296 Views
  • 1 replies
  • 0 likes
  • 1296 Views
  • 1 replies
  • 0 likes

Superuser Contribution Error Finding Page Help Me Please

Hey community, its my very first problem and i thought you guys could help me out.I am trying to pay for a Spotify Family Membership. I write my info but when i say start my family premium blah blah it opens a page where it says error finding page.I'...

  • Newbie
  • Hey community, its my very first problem and i thought you guys could help me out.I am trying to pay for a Spotify Family Membership. I write my info but when i say start my family premium blah blah ...
  • SergioDavid
  • Roadie
  • 274 Views
  • 1 replies
  • 0 likes
  • 274 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cuenta premiun

Hola buenos dias!Necesito ayuda...contrate el pack familiar premiun pero el mismo dia probe los siete dias gratis que se vencieron ayer y cuando entro a la app no me deja reproducir la musica, me dice que me pase a premiun. ...

  • Newbie
  • Hola buenos dias! Necesito ayuda...contrate el pack familiar premiun pero el mismo dia probe los siete dias gratis que se vencieron ayer y cuando entro a la app no me deja reproducir la musica, me d...
  • SergioDavid
  • Roadie
  • 198 Views
  • 1 replies
  • 0 likes
  • 198 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify forgot who all my family members were on my family subscription.

So my premium family sub lapsed today because I forgot to update new card information. I entered in the info and re-upped my subscription. Now it wants me to start over with adding family members which was a nightmare setting up in the first place. C...

  • Newbie
  • So my premium family sub lapsed today because I forgot to update new card information. I entered in the info and re-upped my subscription. Now it wants me to start over with adding family members whi...
  • SergioDavid
  • Roadie
  • 203 Views
  • 1 replies
  • 0 likes
  • 203 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment

I did not subscribe to pay for the next month of spotify and did not have enough balance on paypal anyway and it stilll took money from my paypal now im in debt

  • Newbie
  • I did not subscribe to pay for the next month of spotify and did not have enough balance on paypal anyway and it stilll took money from my paypal now im in debt  
  • SergioDavid
  • Roadie
  • 248 Views
  • 1 replies
  • 0 likes
  • 248 Views
  • 1 replies
  • 0 likes

Superuser Contribution Rimborso spotify studenti

Buon giorno, mi stavo registrando su Spotify per studenti quando, dopo aver messo tutti i dati della carta, mi porta dove devo inserire la mia scuola, apparte che non c’era, ma poi ho visto che c’era scritto che ancora non avrebbero addebitato nulla ...

  • Newbie
  • Buon giorno, mi stavo registrando su Spotify per studenti quando, dopo aver messo tutti i dati della carta, mi porta dove devo inserire la mia scuola, apparte che non c’era, ma poi ho visto che c’era...
  • SergioDavid
  • Roadie
  • 380 Views
  • 1 replies
  • 0 likes
  • 380 Views
  • 1 replies
  • 0 likes

Superuser Contribution Update payment

I’ve closed my bank account and just received the card for my new account and need to update my payment details. When I click “Update” nothing happens. My subscription charges in a few days so I would like to have this fixed so I don’t lose access to...

  • Newbie
  • I’ve closed my bank account and just received the card for my new account and need to update my payment details. When I click “Update” nothing happens. My subscription charges in a few days so I woul...
  • SergioDavid
  • Roadie
  • 255 Views
  • 1 replies
  • 0 likes
  • 255 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cambio de suscripcion de premium individual a plan familiar

Hola, cambie de cuenta Premium a plan familiar, y apenas ayer se abono automaticamente el cargo a mi tarjeta, pero ya migre hoy, quisiera saber si se carga a otro mes o se reembolsa. Gracias.

  • Newbie
  • Hola, cambie de cuenta Premium a plan familiar, y apenas ayer se abono automaticamente el cargo a mi tarjeta, pero ya migre hoy, quisiera saber si se carga a otro mes o se reembolsa. Gracias. 
  • SergioDavid
  • Roadie
  • 240 Views
  • 1 replies
  • 0 likes
  • 240 Views
  • 1 replies
  • 0 likes

Superuser Contribution About upgrade premium

I got a problem of payment.I use tap &go for my payment.I can't pay by my tap&go. I tried all plan and it still didint work. After that I tried on the student with premium it success log in with my tap &go card number,but I'm not tallying with it the...

  • Newbie
  • I got a problem of payment.I use tap &go for my payment.I can't pay by my tap&go. I tried all plan and it still didint work. After that I tried on the student with premium it success log in w...
  • SergioDavid
  • Roadie
  • 214 Views
  • 1 replies
  • 0 likes
  • 214 Views
  • 1 replies
  • 0 likes

Superuser Contribution Raro sistema de 30 dias gratis

Ingrese mi cuenta de debito y decia que estaba mala pero despues revise y salia que tenia Spotify premium (solamente 1 semana) y en el anuncio dice que son 30 dias gratis . Hoy inicie y se me termina el otro viernes

  • Newbie
  • Ingrese mi cuenta de debito y decia que estaba mala pero despues revise y salia que tenia Spotify premium (solamente 1 semana) y en el anuncio dice que son 30 dias gratis . Hoy inicie y se me termina...
  • SergioDavid
  • Roadie
  • 474 Views
  • 1 replies
  • 0 likes
  • 474 Views
  • 1 replies
  • 0 likes

Superuser Contribution My wife cannot login the family account

My wife cannot join the family about on her device.She received the invitation, entered the credentials (Street, City & Zip same as mine) but she is told that she is refused to enter the family account... I unsubscribed her and send her a new invitat...

  • Newbie
  • My wife cannot join the family about on her device. She received the invitation, entered the credentials (Street, City & Zip same as mine) but she is told that she is refused to enter the family...
  • SergioDavid
  • Roadie
  • 807 Views
  • 1 replies
  • 0 likes
  • 807 Views
  • 1 replies
  • 0 likes

Superuser Contribution Upgraded the wrong account

I accidentally upgraded the wrong spotify account, I immediately canceled my subscription but now I want to know how to get my money back.

  • Newbie
  • I accidentally  upgraded the wrong spotify account, I immediately canceled my subscription but now I want to know how to get my money back. 
  • SergioDavid
  • Roadie
  • 461 Views
  • 1 replies
  • 0 likes
  • 461 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment

Hi so for some reason my payment didn’t go out so I’ve had emails telling me to update my payment plan other wise my account will be cancelled but for some reason whenever I go on the website to update my details whenever I press update nothing happe...

  • Newbie
  • Hi so for some reason my payment didn’t go out so I’ve had emails telling me to update my payment plan other wise my account will be cancelled but for some reason whenever I go on the website to upda...
  • SergioDavid
  • Roadie
  • 195 Views
  • 1 replies
  • 0 likes
  • 195 Views
  • 1 replies
  • 0 likes

Premium

I payed for spotify premium at 99c for 3 months. They took 99c from may bank account, but after that they wrote I'm not allowed to use that offert. How is it possible???

  • Newbie
  • I payed for spotify premium at 99c for 3 months. They took 99c from may bank account, but after that they wrote I'm not allowed to use that offert. How is it possible???
  • Maxim
  • Spotify Star
  • 187 Views
  • 1 replies
  • 0 likes
  • 187 Views
  • 1 replies
  • 0 likes

Superuser Contribution Best alternative to spotify?

PlanPremiumCountry USDeviceAndroid and PCOperating SystemWindows 10 My Question or Issue What is the best alternative to spotify premium? I am canceling my premium since I have been at the song limit for so long now. I've voted, made posts about it, ...

  • Casual Listener
  •   Plan Premium Country  US Device Android and PC Operating System Windows 10   My Question or Issue  What is the best alternative to spotify premium? I am canceling my ...
  • SergioDavid
  • Roadie
  • 633 Views
  • 1 replies
  • 0 likes
  • 633 Views
  • 1 replies
  • 0 likes