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Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...
My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...
PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...
Ive just signed up with family. Ive been emailed 2 codes for son and daughter. How do they put the codes in on their mobile phones
I was previously on the Student Premium subscription. Since Spotify stopped accepting NUS, I was automatically moved on to the Premium + Headspace subscription, which I was not notified about. I have woken up to a £15 charge for a service that I neve...
Hello Everyone, I've had the premium subscription for more than a year and discovered that it was suddenly cancelled without my knowledge. I've tried logging in and out a few times but nothing changed. I also have recently cancelled a SIM card and re...
I am having problems with my family account. This month I've had problems with the payment because my card wasn't working. After resolving the issue I changed my payment method and paid for family. Today though I found out my subscription wasn't for ...
After 7 months, my student discount has disappeared and the standard payment has been collected... Why it happend?
Hello All,I have an issue changing my country in Spotify from GB to France. To change the country in your profile, you need to update your billing data. But when i try to do that I have the following message: Your Spotify account must be registered i...
Hi. I wanted to buy student discount premium but i'm at high school and you need to be on university, so i closed a window. Then i check my bank account and spotify took my money without giving me premium. Any solve?
How do I pay for premium in the app so I can use my fingerprint I can’t find my card
Hi everyone,I just purchased the 9.99€ per month spotify premium, but but actually I still don't have the premium features: I can't choose which song reproduce, I need to wait for the advertisement ecc.Do you know how long does it take to get the pre...
Hi Spotify, I was wondering if there it's possible and/or is there any discount incentive to paying annually instead of monthly? So pay all at once for a year. Thanks in advance for your reply. Johnny
I can not pay premium with any card, can anybody help me please?
Hi, yesterday I signed up for the student discount and my credit card had been charged before even completing the whole process. I didn't receive my premium subscription, because it needs to be verified that I am really a student. I uploaded the requ...
I signed up for the family premium plan, and had the whole family join. Two of the members that joined had personal premium account. So, are their previous premium accounts unsubscribed or will they still be charged
How often will I be charged for premium, every month ? Or every 30 or so days? Why if I start using premium in the middle of the month how will I be charged ?
Hi, I pay for spotify family membership for my family. We are at the same address, and up until a few weeks ago he was able to play songs on his phone. He ahd to reset his phone and lost some of his playlists and now can't play any music. He has no o...
Ive had spotify for 5 years with thousands of songs--and I finally subscribed today under the same user name and password--but all my music is gone!!!! Is there a way to retrieve them?
Hello,my family is considering to change from itunes to spotify. Right now I am the only one using Spotify in my family. The problem is we are not living in the same house and therefore do not have the same adress. The rules of the membership subscri...
Hi, like two days ago a familiar bougth the premium plan and i recived the mail and complete but when i enter to the account is like i didn't do anything, try like 3 times and nothing, please help
I recently paid for an anual subscription for premium. Now I would like to upgrade to family. How can i achieve this without paying double? Can I cancell my year subscrition and switch back to monthly payments in order to upgrade to family?
Hi,I signed up to Vodafone in January and received the free connection to Spotify Premium. Despite this, I am still being charged every month by Spotify.I never provided Vodafone with the details of the account being charged.I only have one Spotify a...