Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Visitor
- 173716 Views
- 114 replies
- 12 likes
- 173716 Views
- 114 replies
- 12 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Visitor
- 19326 Views
- 27 replies
- 4 likes
- 19326 Views
- 27 replies
- 4 likes
Superuser Contribution No puedo cancelar la suscripción temporal gratuita a Premium y me están cobrando indebidamente
Me suscribí a Premiun por tres meses de forma gratuita y esa suscripción gratuita finalizaba a finales de agosto. Cuando fui a cancelarla para pasar de nuevo a suscripción Free, no pude hacerlo puesto que en la página web se me indicaba que mi suscri...
- Me suscribí a Premiun por tres meses de forma gratuita y esa suscripción gratuita finalizaba a finales de agosto. Cuando fui a cancelarla para pasar de nuevo a suscripción Free, no pude hacerlo ...
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- Spotify Legend
- 290 Views
- 1 replies
- 0 likes
- 290 Views
- 1 replies
- 0 likes
Superuser Contribution Says i have free account. Still taking my money.
PlanPremiumCountryUnited StatesDeviceSamsung Galaxy S7Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I have a premium Spotify account. But on my phone it tries to tell me that I have a free account and it won't let me pl...
- Plan Premium Country United States Device Samsung Galaxy S7 Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I have a premium Spotify ...
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- Spotify Legend
- 947 Views
- 11 replies
- 0 likes
- 947 Views
- 11 replies
- 0 likes
Superuser Contribution Been charged RM4 after move from Premium to Premium Family
PlanPremium for FamilyCountryMalaysiaDeviceiPhone XOperating SystemiOS 11 My Question or IssueI have been charged RM4 and RM22.40 after move from Premium to Premium for Family subscription. What is the RM4 charge after I`ve been charged RM22.40 for `...
- Plan Premium for Family Country Malaysia Device iPhone X Operating System iOS 11 My Question or Issue I have been charged RM4 and RM22.40 after move from Premium to Premium for Famil...
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- Spotify Legend
- 452 Views
- 1 replies
- 0 likes
- 452 Views
- 1 replies
- 0 likes
Superuser Contribution Pin Problems
I use android device to listen on some music.I want to upgrade to premium with mobile payment.I have registered my phone number as well , I received the PIN fast in my messages but everytime I put in the PIN in the redeem section of my account, I did...
- I use android device to listen on some music.I want to upgrade to premium with mobile payment.I have registered my phone number as well , I received the PIN fast in my messages but everytime I put in...
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- Spotify Legend
- 283 Views
- 1 replies
- 0 likes
- 283 Views
- 1 replies
- 0 likes
Solved!!Superuser Contribution premium for students
I tried to get the spotify premium discount for students, but it did not could not confirm that I am a student. I go to DePaul University, how can i get the discount?
- I tried to get the spotify premium discount for students, but it did not could not confirm that I am a student. I go to DePaul University, how can i get the discount?
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- Spotify Legend
- 983 Views
- 11 replies
- 0 likes
- 983 Views
- 11 replies
- 0 likes
want to update to premium
hi ,i was using premium till 3 months but had problem with the payment. system wasnot accepting my payment. so canceled the premium , get back to free. but now want to update my account to premium again but having the same payment problem .
- hi , i was using premium till 3 months but had problem with the payment. system wasnot accepting my payment. so canceled the premium , get back to free. but now want to update my account to premium ...
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- Spotify Star
- 257 Views
- 1 replies
- 1 likes
- 257 Views
- 1 replies
- 1 likes
Superuser Contribution I have premium when I alredy canceled it
I registered to the platform through the family plan on 07.09.2018, when I realized that I could not see my address or remember which one I had, I deleted the subscription the same day. The problem is that now it appears that my subscription ends on ...
- I registered to the platform through the family plan on 07.09.2018, when I realized that I could not see my address or remember which one I had, I deleted the subscription the same day. The problem i...
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- Spotify Legend
- 248 Views
- 1 replies
- 0 likes
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Payment
- 248 Views
- 1 replies
- 0 likes
Payment
Hey all I wanted too pay for premium a hour ago and it didnt worked not for any card .any one else got problemsThanks PlanFree/PremiumCountry BelgiumOperating System(iOS 10, Android Oreo, Windows 10,etc.)
- Hey all I wanted too pay for premium a hour ago and it didnt worked not for any card .any one else got problems Thanks Plan Free/Premium Country Belgium Operating System (iO...
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- Spotify Star
- 274 Views
- 1 replies
- 0 likes
- 274 Views
- 1 replies
- 0 likes
Annullamento di abbonamento
Salve. Ho annullato oggi il mio abbonamento premium dopo la prova gratuita di 30 gg. L'abbonamento scade oggi ma mi dice, nonostante l'annullamento, che potrò utilizzare spotify premium ancora per un mese. Non mi serve e non voglio pagare il mensile....
- Salve. Ho annullato oggi il mio abbonamento premium dopo la prova gratuita di 30 gg. L'abbonamento scade oggi ma mi dice, nonostante l'annullamento, che potrò utilizzare spotify premium...
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- Spotify Star
- 398 Views
- 1 replies
- 0 likes
- 398 Views
- 1 replies
- 0 likes
Cannot continue my premium membership
Hi all, I started my spotify premium membership when I was living in Japan almost two years ago. Last month I moved back to China and unfortunately, my Japan's credit card will be expired next month. I tried to use my China's visa card to continue my...
- Hi all, I started my spotify premium membership when I was living in Japan almost two years ago. Last month I moved back to China and unfortunately, my Japan's credit card will be ex...
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- Spotify Star
- 437 Views
- 3 replies
- 0 likes
- 437 Views
- 3 replies
- 0 likes
Moved Countries with Premium for Family
PlanPremium for FamilyCountrySouth Africa Device(iPhone 7)Operating System(iOS 10) My Question or Issue Hi,I have recently decided to stay in South Africa. My card in the UK is not active and the family subscription needs to be renewed however every ...
- Plan Premium for Family Country South Africa Device (iPhone 7) Operating System (iOS 10) My Question or Issue Hi, I have recently decided to stay in South Africa. My c...
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- Spotify Star
- 216 Views
- 1 replies
- 0 likes
- 216 Views
- 1 replies
- 0 likes
What happens when I cancel my Spotify Premium subscription?
None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFreeCountry BulgariaDeviceiPhone 6sOperating SystemiOS 11 My Question or Issue Will I be able to listen to the song I downloaded...
- None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free Country Bulgaria Device iPhone 6s Operating System iOS ...
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- Spotify Star
- 276 Views
- 1 replies
- 0 likes
- 276 Views
- 1 replies
- 0 likes
When does my subscription end?
DISCLAIMER: This might be not as important of a question but oh well.So I got the three months of premium for $0.99 on May 17, 2017 at around 3:30. And this group I like is dropping their album at 6am on August 17, 2017: the day I finish my subscript...
- DISCLAIMER: This might be not as important of a question but oh well. So I got the three months of premium for $0.99 on May 17, 2017 at around 3:30. And this group I like is dropping their album a...
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- Spotify Star
- 1485 Views
- 1 replies
- 0 likes
- 1485 Views
- 1 replies
- 0 likes
Got charged $10 for my student account
How can I get refunded and how do I ensure this doesn't happen again?
- How can I get refunded and how do I ensure this doesn't happen again?
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- Spotify Star
- 208 Views
- 1 replies
- 0 likes
- 208 Views
- 1 replies
- 0 likes
Started free 7-Day Trial by mistake
Hello, when I was starting Spotify I wanted to skip the current song but there was a Pop-Up when I clicked and so i started a free 7-day trial by mistake but the problem is:1. i don´t need premium right now2. i don´t want to pay when the trial is ove...
- Hello, when I was starting Spotify I wanted to skip the current song but there was a Pop-Up when I clicked and so i started a free 7-day trial by mistake but the problem is: 1. i don´t need...
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- Spotify Star
- 262 Views
- 1 replies
- 1 likes
- 262 Views
- 1 replies
- 1 likes
Premium
Hi we paid for the premium yesterday but it isn't working it took the money from our account I did everything to try to fix the problem but nothing isn't working what can I do to get my premium
- Hi we paid for the premium yesterday but it isn't working it took the money from our account I did everything to try to fix the problem but nothing isn't working what can I do to get my premium
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- Spotify Star
- 211 Views
- 1 replies
- 1 likes
- 211 Views
- 1 replies
- 1 likes
Problem in my account
Hello good night one question is that I have Spotify premium but it does not let me change the song and I can't advance or delay the song because it tells me that I need a premium amount. Well I hope you can help me thanks
- Hello good night one question is that I have Spotify premium but it does not let me change the song and I can't advance or delay the song because it tells me that I need a premium amount. Well I hope...
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- Spotify Star
- 230 Views
- 1 replies
- 0 likes
- 230 Views
- 1 replies
- 0 likes
Still no premium after 2 days
So I've bought this 10€ Spotify card in the store and activated it at home. That was 2 days ago. It even showed me that it was successful etc but Spotify is still showing me my free membership. I logged in and off countless times by now but it's stil...
- So I've bought this 10€ Spotify card in the store and activated it at home. That was 2 days ago. It even showed me that it was successful etc but Spotify is still showing me my free membership. I log...
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- Spotify Star
- 192 Views
- 1 replies
- 0 likes
- 192 Views
- 1 replies
- 0 likes
Skipping through songs
I have premium but for some reason my account won't let me skip to a certain part of a song on my phone. I've tried logging out and logging back in and nothing seems to help. I tried doing it on my laptop and it works just fine it just doesn't work o...
- I have premium but for some reason my account won't let me skip to a certain part of a song on my phone. I've tried logging out and logging back in and nothing seems to help. I tried doing it on my l...
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- Spotify Star
- 227 Views
- 1 replies
- 0 likes
- 227 Views
- 1 replies
- 0 likes
Payment doesn't go trough
i make all the required steps for getting premium, but as soon as i press "pay" the screen just goes white. ??? As in the picture
- i make all the required steps for getting premium, but as soon as i press "pay" the screen just goes white. ??? As in the picture
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- Spotify Star
- 205 Views
- 1 replies
- 0 likes
- 205 Views
- 1 replies
- 0 likes