Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Ask here for help with Premium, payments and trials.
Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...
My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...
Bought student premium on 17th of April. No confirmation email, no nothing. What gives?
I cancelled my subscription at the beginning of February, and it charged me the money for March and April. I didn't even use Spotify during those 2 months and I still got my money taken off. Someone please help!
I had reviewed some of the issues like mine, then I decided to post a question. I chose student plan and was eligible to use the premium + Hulu for $4.99 since March. My receipt from Spotify webpage recently shows that I was charged $12.99 for no rea...
I have a student account and my payment failed for the renewal. I forgot to put the money in my account, I have upgraded back to the student rate, I just want to ensure that I will not be charged for the full normal rate as well. Best regards, Gerard...
I bought a 100$ pre paid visa just for spotify and it wont work. I registered it and all that.
HiI forgot to put money in my bank account so they cancelled my subscription..I deposited enough money to get it back and spotify took it but it still says payment failure even after they taken my money and the app works fine... Anybody has any idea?
I have been a paid member of spotify for some time and spotify has charged me on more than one occasion multiple times for my monthly subscription. I caught it again charging me 3 times in a 3 or 4 day period. I called the bank and disputed the other...
I don't know my username or password but my bank account is bein debited $11.99 twice a month!! how do i stop this??
I have been buying Spotify premium for a couple months now and on the 6 of this month, I bought a 1 Month paid card and today on the April 27th my subscription ends. It cheated me out of a week blatantly
I have been charged for two months but i never request any service from you. I talked to the tweet, they ignored me. I want to know who can help me?
I have a problem. I would like to pay my bill, but I do not have a billing address from you (I pay via invoice). Which account should I transfer it to? or where can I specify my account when invoicing?
I have a problem. I touch and put the premium 7 days and i cannot put again my account normaly without premium. Please, i need some help.
Great, I just received a birthday gift with 60 days premium trial from you guys, only I'm not eligible for it :))! So it's like: "Here's your birthday pres... Nope, you ain't getting anything, JK!". It's not an issue for me, only it's kind of rude, s...
I'm having a huge problem with paying for my Premium account. As Spotify only offers one payment method for SA, credit card. I have tried three different cards on different devices. I've done this over the last few days.I have opened browsers in cogn...
I subscribed today from spotify premium to family pack, just to understand that it will not work between different countries. If I change it back today to premium will it cost me double, 14.99+9.99? Iti
Hey, I have been trying to sign-up for Premium, however, the payment fails everytime. My credit card information and everything is accurate in the payment fields. Is there something else that might be preventing the process?
I just opened my premium account on 25th of april and it's not due to the 26th of may and somehow im already getting charged 5 dollars on my bank statement whats this
I just bought spotify premium and it wont work on google home it say you have a free link account
I paid for the premium family and I can only access one account at a time
We have Premium for Family. When my daughter is listening to Spotify on her phone, I can´t use it om mine unless i turn off wifi an roaming. What have I done wrong? Bjørn