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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

130699 Views

69 replies

10 likes

Premium for Family
  • 130699 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

Yordan

Moderator

62435 Views

87 replies

4 likes

  • 62435 Views
  • 87 replies
  • 4 likes

Solved!! Does Spotify still do a Spotify One Plus One account?

I'm leaving my family Premium group but want to set up a new Premium acount for myself and my partner at our new home. Is there a Spotify One Plus One option? Or would be have to go the whole hog and get a new 'family' subscription (even tho' there's...

Casual Listener

I'm leaving my family Premium group but want to set up a new Premium acount for myself and my partner at our new home. Is there a Spotify One Plus One option? Or would be have to go the whole hog and...

pollyhubner1

Casual Listener

1162 Views

2 replies

0 likes

Premium accounts
  • 1162 Views
  • 2 replies
  • 0 likes

Unable to link with Hulu

PlanStudent PremiumCountryUSA My Question or IssueI am unable to link hulu to my spotify student premium account. When I try to link I am sent to an error page (image attached). I found a post having similar issues and have tried the troubleshooting ...

Casual Listener

  Plan Student Premium Country USA       My Question or Issue I am unable to link hulu to my spotify student premium account. When I try to link I am sent to an error pag...

Billy-J

Spotify Star

783 Views

3 replies

1 likes

Hulu
  • 783 Views
  • 3 replies
  • 1 likes

Hulu link Issue

Plan Student PremiumCountryUSAOperating SystemWindows 10 My Question or Issue I cannot seem to get hulu even though I am a premium member. Every time I try to link my account it says that "We have run into a snag". Help please? (Image attached)

Casual Listener

Plan  Student Premium Country USA Operating System Windows 10   My Question or Issue  I cannot seem to get hulu even though I am a premium member. Every time I try to link my a...

Billy-J

Spotify Star

1095 Views

8 replies

0 likes

  • 1095 Views
  • 8 replies
  • 0 likes

Solved!! missed my payment

im always being charged every 10th of the month, but for this month, i missed my payment because i have insufficient funds. im planning to add funds to my account on the 11th of next month. will i be charged twice? one for the month i missed and for ...

Casual Listener

im always being charged every 10th of the month, but for this month, i missed my payment because i have insufficient funds. im planning to add funds to my account on the 11th of next month. will i be...

Billy-J

Spotify Star

1415 Views

3 replies

0 likes

  • 1415 Views
  • 3 replies
  • 0 likes

Cambio de plan premium a plan familiar.

PlanPremiumCountry ArgentinaDeviceXperia z1Operating SystemAndroid My Question or Issue Tenía plan Premium y me anoté en plan familiar, pero nunca se me dio de baja el individual por lo que me cobraban ambos. Hoy le dí de baja el individual pero se m...

Casual Listener

Plan Premium Country  Argentina Device Xperia z1 Operating System Android    My Question or Issue  Tenía plan Premium y me anoté en plan familiar,  pero nunca se me...

RockBlooded

Music Fan

290 Views

1 replies

0 likes

  • 290 Views
  • 1 replies
  • 0 likes

Been charged $16.95 for past 2 months

PlanPremiumCountry United StatesDeviceSamsung Galaxy 7Operating SystemAndroid Oreo My Question or Issue For the past few months, (June and July) I have been charged $16.95 a month for my premium subscription. Every time before this however, I've only...

Newbie

Plan Premium Country  United States Device Samsung Galaxy 7 Operating System Android Oreo   My Question or Issue  For the past few months, (June and July) I have been charged...

RockBlooded

Music Fan

715 Views

1 replies

0 likes

  • 715 Views
  • 1 replies
  • 0 likes

Subscription after gift card

PlanFree/PremiumCountry BelgiumDeviceOneplus 5Operating SystemAndroid My Question or Issue I'm wondering,If i cash in a gift card for, let's say 3 months after only ever using the free version of spotify, after those 3 months, will I just go back to ...

Newbie

  Plan Free/Premium Country  Belgium Device Oneplus 5 Operating System Android   My Question or Issue  I'm wondering, If i cash in a gift card for, let's say 3 months ...

Billy-J

Spotify Star

216 Views

1 replies

0 likes

  • 216 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Please stop hosting Alex Jones

PlanPremium Many customers have been asking for comment about why you continue to host the Alex Jones podcast. If you do not withdraw support for him I will be forced to cancel my subscription. Please respond.

Casual Listener

  Plan Premium     Many customers have been asking for comment about why you continue to host the Alex Jones podcast.   If you do not withdraw support for him I will be for...

orionlover69

Music Fan

1247 Views

9 replies

14 likes

  • 1247 Views
  • 9 replies
  • 14 likes

Superuser Contribution Phone and echo(s) in different locations

PlanStudent discount/PremiumCountry UKDeviceEcho/Phone/PC My Question or Issue So I currently live in a shared house. My Amazon echo is set up and connected to my Spotify account. The echo can be accessed by anyone, and by extension Spotify can be ac...

Newbie

Plan Student discount/Premium Country  UK Device Echo/Phone/PC   My Question or Issue  So I currently live in a shared house. My Amazon echo is set up and connected to my Spoti...

Alfredo

Roadie

368 Views

1 replies

0 likes

  • 368 Views
  • 1 replies
  • 0 likes

Superuser Contribution O download das minhas músicas somem.

Recentemente assinei o premium e o App vem apresentando problemas. Sempre que baixo minhas músicas depois de um tempo elas somem. A razão de eu ter assinado o Premium é poder ouvir minhas músicas quando estou sem internet, então se o problema não for...

Visitor

Recentemente assinei o premium e o App vem apresentando problemas. Sempre que baixo minhas músicas depois de um tempo elas somem. A razão de eu ter assinado o Premium é poder ouvir minhas músicas qua...

Alfredo

Roadie

6683 Views

3 replies

0 likes

  • 6683 Views
  • 3 replies
  • 0 likes

Trying to buy premium!

Ok it's really simple.... I am trying to register for Premium with a Gibraltar credit card and yet it insists the card is from Spain and wants me to change the country thingy in my profile which by the way, only shows GB as an option. Not sure if i c...

Casual Listener

Ok it's really simple.... I am trying to register for Premium with a Gibraltar credit card and yet it insists the card is from Spain and wants me to change the country thingy in my profile which by t...

Billy-J

Spotify Star

476 Views

3 replies

0 likes

  • 476 Views
  • 3 replies
  • 0 likes

Duas contas

Acabei de descobrir que tenho uma conta free no meu email do yahoo. E eu usava uma conta Premium no facebook, não consigo usar os serviços do premium gostaria de ficar apenas com essa. Ja desinstalei o app e não resolve. Será que tenho que cancelar u...

Casual Listener

Acabei de descobrir que tenho uma conta free no meu email do yahoo. E eu usava uma conta Premium no facebook, não consigo usar os serviços do premium gostaria de ficar apenas com essa. Ja desinstalei...

Bittencourt

Spotify Star

467 Views

3 replies

0 likes

  • 467 Views
  • 3 replies
  • 0 likes

Being asked for a one year sub instead of monthly

Hello,I've been recently asked to enter my new card number (the old one expired july the 1st). I made the change through the phone app (Honor 5X), but the problem is that I only had two options : a whole year sub (119,88 euros) or a family premium (1...

Regular

Hello, I've been recently asked to enter my new card number (the old one expired july the 1st). I made the change through the phone app (Honor 5X), but the problem is that I only had two options : a...

Billy-J

Spotify Star

855 Views

9 replies

0 likes

  • 855 Views
  • 9 replies
  • 0 likes

Starbucks code?

Plan : PremiumCountry : US My Question or Issue I joined spotify on 14th July by the link of the promotion page, which is to offer 125 starbucks stars. And I did not get the mail for that code yet. Do I need to wait more or there was a problem in sen...

Newbie

Plan : Premium Country : US    My Question or Issue   I joined spotify on 14th July by the link of the promotion page, which is to offer 125 starbucks stars. And I did not ge...

Billy-J

Spotify Star

563 Views

1 replies

0 likes

Starbucks code promotion
  • 563 Views
  • 1 replies
  • 0 likes

Disconnecting Facebook from Premium Spotify Account

Please help! I recently disconnected my facebook from my premium Spotify account, then suddenly my premium subscription was lost and all my playlists were gone. I tried to connect my facebook again but still my premium subscription was completely gon...

Visitor

Please help! I recently disconnected my facebook from my premium Spotify account, then suddenly my premium subscription was lost and all my playlists were gone. I tried to connect my facebook again b...

Billy-J

Spotify Star

203 Views

1 replies

0 likes

  • 203 Views
  • 1 replies
  • 0 likes

But why does Spotify Premium have this stupid 10,000-song limit on Your Library?

I have a premium account. I just got a badge earlier today that I've been with Spotify for two years! Woot woot! Coincidentally also today I tried to download an album to my phone to listen in my car and it says "All filled up. Epic collection, frien...

Newbie

I have a premium account. I just got a badge earlier today that I've been with Spotify for two years! Woot woot! Coincidentally also today I tried to download an album to my phone to listen in my car...

priscyla

Casual Listener

727 Views

1 replies

2 likes

  • 727 Views
  • 1 replies
  • 2 likes

Me cobran despues de cancelar suscripcion

Free/Premium Country ColombiaDevice(Hp Envy)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueLuego de haber cancelado una suscripcion de Plan Familian Premium se sigue cargando un pago a mi tarjeta por el valor de 25,000COP

Newbie

  Free/Premium   Country  Colombia Device (Hp Envy) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Luego de haber cancelado una su...

Billy-J

Spotify Star

263 Views

1 replies

0 likes

  • 263 Views
  • 1 replies
  • 0 likes

Não consigo cadastrar meu cartão de credito

Surgiu uma mensagem para eu trocar meu cartão de credito. Usei 2 outros cartões, mas sempre quando completo todas as informações, aparece uma mensagem dizendo que não pode realizar, pois teve um erro.Já usei esses mesmos cartões em outras lojas e con...

Casual Listener

Surgiu uma mensagem para eu trocar meu cartão de credito. Usei 2 outros cartões, mas sempre quando completo todas as informações, aparece uma mensagem dizendo que não pode realizar, pois teve um erro...

Bittencourt

Spotify Star

2896 Views

4 replies

0 likes

  • 2896 Views
  • 4 replies
  • 0 likes

Cannot purchase gift cards (ecards)

PlanFree/PremiumCountry RomaniaDevicePCOperating SystemWindows 10, Firefox / Chrome My Question or Issue Hi everyone, I'm trying to purchase a 12-month gift card for someone from https://www.spotify.com/purchase/ecards/. No matter what gift card type...

Casual Listener

Plan Free/Premium Country  Romania Device PC Operating System Windows 10, Firefox / Chrome   My Question or Issue  Hi everyone,   I'm trying to purchase a 12-month gif...

stumb

Casual Listener

786 Views

2 replies

5 likes

  • 786 Views
  • 2 replies
  • 5 likes