Help Wizard

Step 1

NEXT STEP

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Forum Posts

Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • AlejaR
  • Moderator
  • 76170 Views
  • 27 replies
  • 5 likes
  • 76170 Views
  • 27 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 43352 Views
  • 19 replies
  • 2 likes
  • 43352 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Prash321
  • Visitor
  • 31372 Views
  • 17 replies
  • 3 likes
  • 31372 Views
  • 17 replies
  • 3 likes

Superuser Contribution Spotify premium prepago

Hace 40 minutos hice mi primer pago para ser premium haciendo mi pago en oxxo (en modo prepago) pero sigo en modo gratuito, quiero saber cual es el poblema y como lo puedo resolver

  • Newbie
  • Hace 40 minutos hice mi primer pago para ser premium  haciendo mi pago en oxxo (en modo prepago) pero sigo en modo gratuito, quiero saber cual es el poblema y como lo puedo resolver
  • MaríaCamila
  • Roadie
  • 373 Views
  • 1 replies
  • 0 likes
  • Premium
  • 373 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problemas de pago

Hola, tenía una cuenta familiar y de la nada me indicó que no había sido procesado el cargo a mi tarjeta y necesitaba actualizarlo, lo hice y aún así me indicaba que había problema con los cargos, intenté con al menos 3 bancos distintos para hacer el...

  • Newbie
  • Hola, tenía una cuenta familiar y de la nada me indicó que no había sido procesado el cargo a mi tarjeta y necesitaba actualizarlo, lo hice y aún así me indicaba que había problema con los cargos, in...
  • MaríaCamila
  • Roadie
  • 651 Views
  • 1 replies
  • 0 likes
  • 651 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify ofrece la nueva promocion de 2 meses gratis si pagas en oxxo con efectivo y no funcionó

Lamento la molestia pero ayer yo vi en Spotify que estan ofreciendo una promocion de 2 meses gratis pagando en Oxxo en efectivo con el talon de pagos. Ayer mismo imprimi el talon y hoy fui a Oxxo a pagarlo, lamentablemente no funciono y mi cuenta dic...

  • Newbie
  • Lamento la molestia pero ayer yo vi en Spotify que estan ofreciendo una promocion de 2 meses gratis pagando en Oxxo en efectivo con el talon de pagos. Ayer mismo imprimi el talon y hoy fui ...
  • MaríaCamila
  • Roadie
  • 847 Views
  • 1 replies
  • 0 likes
  • 847 Views
  • 1 replies
  • 0 likes

Superuser Contribution I cant pay

My Spotify subscription has been canceled and payment method was rejected when I paid to re-sign up. What should I do ?

  • Newbie
  • My Spotify subscription has been canceled and payment method was rejected when I paid to re-sign up. What should I do ?
  • MaríaCamila
  • Roadie
  • 151 Views
  • 1 replies
  • 1 likes
  • 151 Views
  • 1 replies
  • 1 likes

Superuser Contribution Ayuda

Acabo de comprar Premium con la oferta de estudiante pero ya han pasado algunas horas y no me llega el correo, saben cuanto tarda en confirmar?

  • Newbie
  • Acabo de comprar Premium con la oferta de estudiante pero ya han pasado algunas horas y no me llega el correo, saben cuanto tarda en confirmar? 
  • MaríaCamila
  • Roadie
  • 152 Views
  • 1 replies
  • 0 likes
  • 152 Views
  • 1 replies
  • 0 likes

Superuser Contribution Subscription

I cannot extend my subscription to spotify with the same method that I’m using before. I’m making my payment through phone load but now the only method for making a payment is through a debit/credit card and through Paypal. and I don’t have those. Ho...

  • Newbie
  • I cannot extend my subscription to spotify with the same method that I’m using before. I’m making my payment through phone load but now the only method for making a payment is through a debit/credit ...
  • MaríaCamila
  • Roadie
  • 532 Views
  • 1 replies
  • 0 likes
  • 532 Views
  • 1 replies
  • 0 likes

Superuser Contribution Automatic payment didn’t go through, family account canceled

I didn’t have enough money in my bank account for the automatic payment and didn’t notice it until after my family account got canceled. Is there any way to restore it? My bank balance has been topped up and should be fine now.

  • Newbie
  • I didn’t have enough money in my bank account for the automatic payment and didn’t notice it until after my family account got canceled. Is there any way to restore it? My bank balance has been toppe...
  • MaríaCamila
  • Roadie
  • 163 Views
  • 1 replies
  • 0 likes
  • 163 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Se rechazó el pago de Spotify

Hace un mes recibí un correo de spotify indicando que mi pago fue rechazado! Traté de pagar realizando todo el proceso de nuevo y la aplicación me arroja un error, indicando que no fue posible realizar el pago. Alguién más con este inconveniente, ayu...

  • Newbie
  • Hace un mes recibí un correo de spotify indicando que mi pago fue rechazado! Traté de pagar realizando todo el proceso de nuevo y la aplicación me arroja un error, indicando que no fue posible realiz...
  • MaríaCamila
  • Roadie
  • 776 Views
  • 1 replies
  • 0 likes
  • 776 Views
  • 1 replies
  • 0 likes

Superuser Contribution Re: PROBLEMAS CON PREMIUM ESTUDIANTE

Hola, buenas tardes, Acabo de realizar el pago y aún no tengo mi spotify premium para estudiantes. ¿Es normal que se tarde mucho? Además ya tengo el cargo en mi tarjeta.

  • Newbie
  • Hola, buenas tardes, Acabo de realizar el pago y aún no tengo mi spotify premium para estudiantes. ¿Es normal que se tarde mucho? Además ya tengo el cargo en mi tarjeta. 😞   <moderat...
  • Chris
  • Spotify
  • 763 Views
  • 1 replies
  • 0 likes
  • 763 Views
  • 1 replies
  • 0 likes

Cancel subscriptions directly

Hello, is there an option to transform my account to an free account immediatly? I want to use an offer by a partner company (telekom) but they only accept my registration for a free account. I did already cancel premium but I also paid for the month...

  • Casual Listener
  • Hello,   is there an option to transform my account to an free account immediatly? I want to use an offer by a partner company (telekom) but they only accept my registration for a free ac...
  • H3rrVorrag3nd
  • Casual Listener
  • 725 Views
  • 2 replies
  • 0 likes
  • 725 Views
  • 2 replies
  • 0 likes

AJUDEM

Galera criei uma conta premium ontem, a minha e universitaria.. mandei os arquivos comprovando que estudo e tal e la falava que iam cobrar no cartao quando aquilo fosse aprovado.. porem foi cobrado no cartao mas ainda nao sou premium, o que eu faço ?...

  • Casual Listener
  • Galera criei uma conta premium ontem, a minha e universitaria.. mandei os arquivos comprovando que estudo e tal e la falava que iam cobrar no cartao quando aquilo fosse aprovado.. porem foi cobrado n...
  • silkymoonshine
  • Casual Listener
  • 891 Views
  • 3 replies
  • 0 likes
  • 891 Views
  • 3 replies
  • 0 likes

I use a DAC and premium AKG studio headphones, can I please trial Spotify Hi-Fi lossless?

Hi I'm a long-standing Spotify subscriber. I love music and listen for 6+ hours every day. I don't do TV, just music. I also listen through a DAC on a pair of AKG K550 studio headphones, and listen to FLAC regularly. I'm excited about the Spotify Hi-...

  • Regular
  • Hi   I'm a long-standing Spotify subscriber. I love music and listen for 6+ hours every day. I don't do TV, just music.   I also listen through a DAC on a pair of AKG K550 studio headph...
  • Maxim
  • Spotify Star
  • 1043 Views
  • 1 replies
  • 0 likes
  • 1043 Views
  • 1 replies
  • 0 likes

Premium

My friends account got disabled because of no payment. Usually your account will be set to a free account. How did this happen? Heh can't log in anymore.Need help please

  • Newbie
  • My friends account got disabled because of no payment. Usually your account will be set to a free account. How did this happen? Heh can't log in anymore. Need help please
  • Maxim
  • Spotify Star
  • 113 Views
  • 1 replies
  • 0 likes
  • 113 Views
  • 1 replies
  • 0 likes

Subscrition after invitation doesnt work

Hi everybody,I invite my Daughter to Premium, but -following the invitation - her subscription is denied though. Background information: she has been subscribed successfully weeks ago, but ignored an Email concerning Email-verification and got downgr...

  • Newbie
  • Hi everybody, I invite my Daughter to Premium, but -following the invitation - her subscription is denied though. Background information: she has been subscribed successfully weeks ago, bu...
  • Maxim
  • Spotify Star
  • 305 Views
  • 1 replies
  • 0 likes
  • 305 Views
  • 1 replies
  • 0 likes

Não consigo atualizar o meu cartão nem gerar um boleto

Troquei meu cartão, e tive que mudar no aplicativo do spotify, mas quando eu tento (já tentei diversas vezes), o spotify sempre reseta a ultima tela do pagamento (a do cartão), e a mesma coisa acontece quando eu tento gerar um boleto, só que na tela ...

  • Newbie
  • Troquei meu cartão, e tive que mudar no aplicativo do spotify, mas quando eu tento (já tentei diversas vezes), o spotify sempre reseta a ultima tela do pagamento (a do cartão), e a mesma coisa aconte...
  • beatrizrferraz
  • Newbie
  • 532 Views
  • 1 replies
  • 1 likes
  • 532 Views
  • 1 replies
  • 1 likes

Premium Subscription, being charged, but not working

I have a premium subscription, am being charged, but have not been able to access any premium features. My apple account says I am subscribed, and I updated my payment method around the same time. However, only says I have a free trial and unable to ...

  • Casual Listener
  • I have a premium subscription, am being charged, but have not been able to access any premium features. My apple account says I am subscribed, and I updated my payment method around the same time. Ho...
  • Luke
  • Spotify Star
  • 249 Views
  • 3 replies
  • 0 likes
  • 249 Views
  • 3 replies
  • 0 likes

Changing Payment

I have gone through the process of trying to change my card information. Every time I try to change it I get the error "Payment failed. Try again, or use a different payment method. Get help". I have tried multiple different methods of payment and no...

  • Newbie
  • I have gone through the process of trying to change my card information. Every time I try to change it I get the error "Payment failed. Try again, or use a different payment method. Get help". I...
  • Luke
  • Spotify Star
  • 315 Views
  • 1 replies
  • 0 likes
  • 315 Views
  • 1 replies
  • 0 likes

Solved!! .

  • Newbie
  • .  
  • Luke
  • Spotify Star
  • 178 Views
  • 1 replies
  • 0 likes
  • 178 Views
  • 1 replies
  • 0 likes

Unknown Charges

My husband and I both have our own Spotify accounts which comes off of our Mastercard however we are getting a $9.99 charge on our VISA and we have no idea why or how to find out where its coming from and how we can be refunded. Charge shows up as P0...

  • Newbie
  • My husband and I both have our own Spotify accounts which comes off of our Mastercard however we are getting a $9.99 charge on our VISA and we have no idea why or how to find out where its coming fro...
  • Luke
  • Spotify Star
  • 422 Views
  • 1 replies
  • 0 likes
  • 422 Views
  • 1 replies
  • 0 likes

Being Charged $9.99 twice a month.

I am wondering the reason behind being charged twice a month ($9.99 x 2 = $19.98.) I should only be paying $9.99. How can I go about getting a refund?

  • Newbie
  • I am wondering the reason behind being charged twice a month ($9.99 x 2 = $19.98.) I should only be paying $9.99. How can I go about getting a refund?
  • Luke
  • Spotify Star
  • 671 Views
  • 1 replies
  • 0 likes
  • 671 Views
  • 1 replies
  • 0 likes