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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5342 Views
  • 23 replies
  • 2 likes
  • 5342 Views
  • 23 replies
  • 2 likes

Superuser Contribution tried to subscribe as a student and it failed But I was charged

PlanFree/PremiumCountry DeviceSamsungOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Plan Free/Premium Country   Device Samsung Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • SergioDavid
  • Roadie
  • 244 Views
  • 1 replies
  • 0 likes
  • 244 Views
  • 1 replies
  • 0 likes

Superuser Contribution Porque no obtuve spotify premium si ya pague y me llego la confirmacion

Pague la promocion de 3 meses por $9 y me dice que ya tenia una promocion similar. pero el problema esque me hizo el cargo 3 veces, dice que fue exitoso en el banco. y sigue apareciendo que la cuenta es gratis

  • Newbie
  • Pague la promocion de 3 meses por $9 y me dice que ya tenia una promocion similar. pero el problema esque me hizo el cargo 3 veces, dice que fue exitoso en el banco. y sigue apareciendo que la cuenta...
  • SergioDavid
  • Roadie
  • 418 Views
  • 1 replies
  • 0 likes
  • PREMIUM INTRODUCTION OFFER
    PROBLEMAS
  • 418 Views
  • 1 replies
  • 0 likes

Superuser Contribution Paying for no reason

PlanUnknown (read below)Country United Kingdom DeviceiPhone 7+ also PS4Operating SystemiOS 10 My Question or Issuei have been receiving texts every month saying “thank you for your payment” however, when I’m on the app. I don’t get any premium featur...

  • Newbie
  • Plan Unknown (read below) Country  United Kingdom  Device iPhone 7+ also PS4 Operating System iOS 10    My Question or Issue i have been receiving texts every month sayi...
  • SergioDavid
  • Roadie
  • 241 Views
  • 1 replies
  • 1 likes
  • 241 Views
  • 1 replies
  • 1 likes

Superuser Contribution premium problems

PlanFree/PremiumCountry Device Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue why does spotify keep saying ‘payment failed’, my card is not invalid.

  • Newbie
  • Plan Free/Premium Country   Device   Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  why does spotify keep saying ‘payment failed’,...
  • SergioDavid
  • Roadie
  • 162 Views
  • 1 replies
  • 0 likes
  • 162 Views
  • 1 replies
  • 0 likes

Superuser Contribution Was able to subscribe in a 3 Month premium but was not able to enjoy its benefits.

I was in the middle of a one month premium plan, but another plan was offered which was a three month premium plan. I was able to subscribe in to the said premium and I was given a receipt through my email. The problem was, I was still subscribed in ...

  • Newbie
  • I was in the middle of a one month premium plan, but another plan was offered which was a three month premium plan. I was able to subscribe in to the said premium and I was given a receipt through my...
  • SergioDavid
  • Roadie
  • 168 Views
  • 1 replies
  • 0 likes
  • 168 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify premium three months subscription

PlanPremiumCountryEurope, Italy My Question or IssueYesterday I had trouble about the three months €0,99 Premium subscripription. I was not able to pay, now the offer is not avaiable. How can i contact a spotify operator?

  • Newbie
  • Plan Premium Country Europe, Italy        My Question or Issue Yesterday I had trouble about the three months €0,99 Premium subscripription. I was not able to pay, now the...
  • SergioDavid
  • Roadie
  • 234 Views
  • 1 replies
  • 0 likes
  • 234 Views
  • 1 replies
  • 0 likes

Superuser Contribution 3 month premium

Plan Premium Country Poland Device PC Operating System Windows 10 My Question or Issue Today i bought the 3 month premium plan for 0.99$, money was taken from my bank account but the premium never appeared, during the transaction there was an error s...

  • Newbie
  • Plan Premium Country  Poland Device PC Operating System  Windows 10   My Question or Issue Today i bought the 3 month premium plan for 0.99$, money was taken from m...
  • SergioDavid
  • Roadie
  • 190 Views
  • 1 replies
  • 0 likes
  • 190 Views
  • 1 replies
  • 0 likes

premium help!

I saw th promo for .99 for 3 months and i went to purchase it but it went back to 9.99... how can i fix that? and on that note i am also interested in paying through itunes, how do i do that? i read that it’s possible since they are partners or somet...

  • Newbie
  • I saw th promo for .99 for 3 months and i went to purchase it but it went back to 9.99... how can i fix that? and on that note i am also interested in paying through itunes, how do i do that? i read ...
  • Maxim
  • Spotify Star
  • 142 Views
  • 1 replies
  • 0 likes
  • 142 Views
  • 1 replies
  • 0 likes

Anyone else been opted to the family premium from standard premium without their permission?

I’ve just noticed I’ve been on the family premium package for several months, paying £14.99 instead of the standard £9.99 that I originally signed up for. Has anyone else been opted into this without knowing?PlanPremiumCountry UKDeviceiPhone 8 Plus O...

  • Newbie
  • I’ve just noticed I’ve been on the family premium package for several months, paying £14.99 instead of the standard £9.99 that I originally signed up for. Has anyone else been opted into this without...
  • Maxim
  • Spotify Star
  • 128 Views
  • 1 replies
  • 0 likes
  • 128 Views
  • 1 replies
  • 0 likes

Superuser Contribution Error con el pago , trate de nuevo

PlanPremiumCountry ArgentinaDeviceIphone 7 , ipod touch y ipadOperating SystemIos el ultimo My Question or IssueHola ,Tengo Spotify premium desde hace años, hace unas semanas hice un cambio de tarjeta por que me la robaron , cuando recibi la nueva in...

  • Casual Listener
  •   Plan Premium Country  Argentina Device Iphone 7 , ipod touch y ipad Operating System Ios el ultimo   My Question or Issue Hola , Tengo Spotify premium desde hace años, ha...
  • FacuYanquelen
  • Casual Listener
  • 273 Views
  • 3 replies
  • 0 likes
  • 273 Views
  • 3 replies
  • 0 likes

Cant buy Premium

Hello,i am a premium customer since 2011 or 2012 already as far as i can remember. It always were managed by Telekom due to my mobile contract. However, yesterday i changed my mobile provider and so my Premium Membership has vanished. I wanted to buy...

  • Casual Listener
  •   Hello, i am a premium customer since 2011 or 2012 already as far as i can remember. It always were managed by Telekom due to my mobile contract. However, yesterday i changed my mobile provid...
  • m1Kêzz
  • Casual Listener
  • 560 Views
  • 7 replies
  • 4 likes
  • 560 Views
  • 7 replies
  • 4 likes

I paid for RM2 premium for my account using credit card but it doesn't work. It des got charged but

My Question or Issue I paid for RM2 premium for my account using credit card but it doesn't work. It des got charged but i didn't get the premium experiences

  • Newbie
  •   My Question or Issue  I paid for RM2 premium for my account using credit card but it doesn't work. It des got charged but i didn't get the premium experiences
  • Luke
  • Spotify Star
  • 341 Views
  • 1 replies
  • 0 likes
  • 341 Views
  • 1 replies
  • 0 likes

Solved!! Payment method not working

PlanFreeCountry MalaysiaDeviceOnePlus 2Operating System Android My Question or Issue Tried to make a purchase for 3 months premium subscription for RM 2 but it says that my card can't be accepted . Tried with other cards both debit and credit but sti...

  • Newbie
  •   Plan Free Country  Malaysia Device OnePlus 2 Operating System  Android   My Question or Issue  Tried to make a purchase for 3 months premium subscription for RM ...
  • Luke
  • Spotify Star
  • 267 Views
  • 1 replies
  • 1 likes
  • 267 Views
  • 1 replies
  • 1 likes

cannot get access to premium although I paid

Hi all, I can't get access through my premium account although the payment has been made through iTunes. In my account details I still have access to the free service only. Please give me a hand. Thanks. Alessandro

  • Newbie
  • Hi all,   I can't get access through my premium account although the payment has been made through iTunes. In my account details I still have access to the free service only.   Please g...
  • Maxim
  • Spotify Star
  • 282 Views
  • 3 replies
  • 0 likes
  • 282 Views
  • 3 replies
  • 0 likes

Hulu + Spotify account unlinking

Tried out hulu through spotify and decided I wanted to do ad-free viewing. Couldn't upgrade it through Hulu so I had to cancel hulu on my Spotify account. After that, My hulu account still said I had to manage my billing/upgrading through Spotify. Ta...

  • Casual Listener
  • Tried out hulu through spotify and decided I wanted to do ad-free viewing. Couldn't upgrade it through Hulu so I had to cancel hulu on my Spotify account. After that, My hulu account still said I had...
  • Keanu_C
  • Community Legend
  • 5824 Views
  • 3 replies
  • 13 likes
  • 5824 Views
  • 3 replies
  • 13 likes

am i getting charged when i already cancelled

PlanFree/PremiumCountry Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Plan Free/Premium Country   Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Bethany_Dawn
  • Community Legend
  • 246 Views
  • 1 replies
  • 0 likes
  • 246 Views
  • 1 replies
  • 0 likes

I paid twice but my account is still free!

Hi, I paid for premium account but it is still free. And I pay it twice still not happened.

  • Visitor
  • Hi, I paid for premium account but it is still free. And I pay it twice still not happened. 
  • Bittencourt
  • Spotify Star
  • 137 Views
  • 1 replies
  • 0 likes
  • 137 Views
  • 1 replies
  • 0 likes

Conta premium

Boa noite!Fiz o pagamento de umaconta premium desde o dia 11/05 e o pagamento foi confirmando, contudo a conta continua free mesmo tendo sido pago.

  • Newbie
  • Boa noite! Fiz o pagamento de uma conta premium desde o dia 11/05 e o pagamento foi confirmando, contudo a conta continua free mesmo tendo sido pago.
  • Bittencourt
  • Spotify Star
  • 146 Views
  • 1 replies
  • 0 likes
  • 146 Views
  • 1 replies
  • 0 likes

Premium charged but Spotify doesn't recognize it!

PlanFree/PremiumCountryCanada DevicePC, BlackBerry KeyOneOperating SystemLinux, Android My Question or IssueHi, I have pay for the Premium service but my transaction has fail 3 times by the web site, I've received a notification from my bank that the...

  • Casual Listener
  • Plan Free/Premium Country Canada  Device PC, BlackBerry KeyOne Operating System Linux, Android   My Question or Issue Hi,   I have pay for the Premium service but my transa...
  • -uszk3_92z84
  • Casual Listener
  • 163 Views
  • 1 replies
  • 0 likes
  • 163 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify premiun

PlanFamilyCountry MexicoDeviceCellphone and PC'sOperating SystemAndroid/windows My Question or Issue I have this problem. I have a family plan that it's paid every 13rd montly; but since yesterday i cant log in to any account, and if it happens, does...

  • Newbie
  • Plan Family Country  Mexico Device Cellphone and PC's Operating System Android/windows   My Question or Issue  I have this problem. I have a family plan that it's paid every ...
  • Alfredo
  • Roadie
  • 279 Views
  • 1 replies
  • 0 likes
  • 279 Views
  • 1 replies
  • 0 likes