Help - Subscriptions

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Jmoney76
Visitor
2023-08-09 4:33:02 PM
Monday
ab01545945
Visitor
81019 Views
50 replies
4 likes

81019 Views
50 replies
4 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

JoeFoSho
Music Fan
2023-10-16 9:24:16 PM
2024-02-04 8:12:53 PM
Susan_GP
Moderator
10148 Views
23 replies
2 likes

10148 Views
23 replies
2 likes

Solved!! Question about Getting Premium

Plan: Free/PremiumCountry: El Salvador My Question or Issue: I want to upgrade to premium, but my credit card is from united Kingdom, and when I want to upgrade, it says that I have to change the accounts Country to the same of my Payment Method.Will...

Hoshizora
Newbie
Plan: Free/Premium Country: El Salvador My Question or Issue: I want to upgrade to premium, but my credit card is from united Kingdom, and when I want to upgrade, it says ...
2018-07-15 1:29:26 AM
2018-07-15 2:17:08 AM
PKimchi
Regular
361 Views
1 replies
0 likes

361 Views
1 replies
0 likes

Superuser Contribution Why is it that my spotify premium didn't renew, im currently subsribe to the 9php for for months

Why is it that my spotify premium didn't renew, im currently subsribe to the 9php for for months. Premium introduction offer

-6j1ln_6kzxpd
Casual Listener
Why is it that my spotify premium didn't renew, im currently subsribe to the 9php for for months. Premium introduction offer
2018-07-03 11:19:58 PM
2018-07-15 1:58:49 AM
-6j1ln_6kzxpd
Casual Listener
514 Views
2 replies
0 likes
Premium
PREMIUM INTRODUCTION OFFER

514 Views
2 replies
0 likes

My account dont go to the premium...

Telephone Samsung On7PlanFree/PremiumCountry Brazil My Question or IssueI paid the premium spotify per ticket, the payment has already been confirmed almost a week ago, but my account is still free ...

user-removed
Visitor
Telephone Samsung On7 Plan Free/Premium Country Brazil My Question or Issue I paid the premium spotify per ticket, the payment has already been confirmed almost a week ago,...
2018-07-14 3:46:56 PM
2018-07-14 3:50:42 PM
Loxer
Community Legend
278 Views
1 replies
0 likes

278 Views
1 replies
0 likes

Superuser Contribution Linked wrong Hulu account

PlanPremium w/ Hulu (non-student)CountryUSA My Question or IssueI tried to link Spotify to my Hulu account to take advantage of the Spotify+Hulu discount, and I accidentally linked an old Hulu account that I don't use anymore. Is there any way to unl...

evjamhar
Newbie
Plan Premium w/ Hulu (non-student) Country USA My Question or Issue I tried to link Spotify to my Hulu account to take advantage of the Spotify+Hulu discount, and I accidentally linked a...
2018-07-12 2:20:06 AM
2018-07-14 4:50:25 AM
Alfredo
Roadie
2193 Views
1 replies
1 likes
Hulu
Subscription

2193 Views
1 replies
1 likes

Superuser Contribution Upgrade to Premium from Rogers

PlanFreeCountry CanadaDeviceSamsung Galaxy 8Operating SystemAndroid My Question or Issue I have been using the Pemium service provided by Rogers for the last 2 yeras. My free subscription has expired and now I am ste as a free subscription. I want to...

pguerette
Casual Listener
Plan Free Country Canada Device Samsung Galaxy 8 Operating System Android My Question or Issue I have been using the Pemium service provided by Rogers for the last 2 yera...
2018-07-11 4:11:31 PM
2018-07-14 4:03:00 AM
Alfredo
Roadie
322 Views
3 replies
0 likes

322 Views
3 replies
0 likes

Problemas com o pagamento da conta

PlanPremiumCountry BrazilDeviceiPhone 5sOperating SystemiOS 11.4 My Question or Issue Não tô conseguindo atualizar minha conta para o Premium. O pagamento foi efetivado e confirmado mas o aplicativo não atualiza. Já tem dois dias que paguei e estou s...

ingridkelsen
Newbie
Plan Premium Country Brazil Device iPhone 5s Operating System iOS 11.4 My Question or Issue Não tô conseguindo atualizar minha conta para o Premium. O pagamento foi efeti...
2018-07-13 3:31:54 PM
2018-07-13 7:50:56 PM
Bittencourt
Spotify Star
268 Views
1 replies
0 likes

268 Views
1 replies
0 likes

Superuser Contribution Porque Spotify me volvió a cobrar cuando ya tenia premium

Yo ya contaba con mi cuenta premium, la cual pagaba por medio de Oxxo, y que se va a acabar hasta el 13/07/2018. Pero el día de hoy ingrese mi tarjeta y me apareció un cargo de 99 pesos, el cual no tenia qué suceder porque sigo teniendo mi cuenta pre...

GusMadrid12
Newbie
Yo ya contaba con mi cuenta premium, la cual pagaba por medio de Oxxo, y que se va a acabar hasta el 13/07/2018. Pero el día de hoy ingrese mi tarjeta y me apareció un cargo de 99 pesos, el cual...
2018-07-11 6:26:55 AM
2018-07-13 6:28:42 PM
SergioDavid
Roadie
322 Views
1 replies
0 likes
cobro indebido

322 Views
1 replies
0 likes

Going online with Premium

PlanPremiumCountry BelgiumDeviceSamsung Galaxy A5Operating SystemAndroid My Question or IssueI have Premium so that I can listen offline to music but every time I'm online my downloaded lists and songs are partly erased from my memories and I can't l...

MyGo00
Casual Listener
Plan Premium Country Belgium Device Samsung Galaxy A5 Operating System Android My Question or Issue I have Premium so that I can listen offline to music but every time ...
2018-07-13 11:59:50 AM
2018-07-13 5:49:22 PM
Noah
Spotify Star
255 Views
1 replies
0 likes

255 Views
1 replies
0 likes

please help

can anyone tell me where i can find the live chat i,m having problem with my premuim i signed up for thanks

213h6mxyib3hgq7
Newbie
can anyone tell me where i can find the live chat i,m having problem with my premuim i signed up for thanks
2018-07-13 5:14:50 PM
2018-07-13 5:30:34 PM
Bethany_Dawn
Community Legend
222 Views
1 replies
0 likes

222 Views
1 replies
0 likes

Superuser Contribution Charged for Premium but can't find account

PlanPremiumCountry South AfricaDevicePCOperating SystemWindows 10 My Question or Issue I subscribed and are being charged monthly, but I don't see premium features for my account. I have searched for the last 4 hours, but can't find help. How do I ge...

user-removed
Visitor
Plan Premium Country South Africa Device PC Operating System Windows 10 My Question or Issue I subscribed and are being charged monthly, but I don't see premium features ...
2018-07-11 12:38:09 PM
2018-07-13 5:20:25 PM
SergioDavid
Roadie
254 Views
1 replies
0 likes

254 Views
1 replies
0 likes

Bought premium on a wrong account

PlanFree/PremiumCountry The NetherlandsDevice(iPhone 7Operating System(iOS 10 My Question or Issue i was logged in on the account (margrietbiemans) and bought premium, but i wanted to buy it on (2002051701-nl) because that is my main account, is it p...

RobinSingels
Newbie
Plan Free/Premium Country The Netherlands Device (iPhone 7 Operating System (iOS 10 My Question or Issue i was logged in on the account (margrietbiemans) and boug...
2018-07-13 12:21:36 PM
2018-07-13 5:20:25 PM
Noah
Spotify Star
261 Views
1 replies
0 likes
Account
Premium
Subscription

261 Views
1 replies
0 likes

Superuser Contribution Phone bill payment got charged but premium not activated

hi I pay premium membership with my phone bill in indonesia and got charged 2 times but my premium membership not activated. I contacted my phone bill provider and they said I got 2 charged 2 times and payment is completed too. any solution? thanks

budiman_susanto
Newbie
hi I pay premium membership with my phone bill in indonesia and got charged 2 times but my premium membership not activated. I contacted my phone bill provider and they said I got 2 charged 2 times a...
2018-07-11 2:39:23 PM
2018-07-13 5:17:38 PM
SergioDavid
Roadie
215 Views
1 replies
0 likes

215 Views
1 replies
0 likes

Superuser Contribution Renovação de Assintura Familiar

PlanPremium FamiliarCountry Brazil My Question or Issue Meu plano premium familiar foi encerrado por problema no cartao de pagamento.Fiz uma nova ativação trocando a forma de pagamento, porém, nao ativou o premium familiar, ativou o premium comum. Te...

ramosilvano
Newbie
Plan Premium Familiar Country Brazil My Question or Issue Meu plano premium familiar foi encerrado por problema no cartao de pagamento. Fiz uma nova ativação trocand...
2018-07-11 4:28:41 PM
2018-07-13 4:56:26 PM
SergioDavid
Roadie
213 Views
1 replies
0 likes

213 Views
1 replies
0 likes

Superuser Contribution Rogers Free Premium Subscription Period Ended

As the end of my Rogers (third party) provided free subscription to Spotify Premium was coming to an end, I wondered how the change would affect my account and downloads, etc. Just before the end of the period, I went to Spotify offline on my phone (...

Ontario1
Music Fan
As the end of my Rogers (third party) provided free subscription to Spotify Premium was coming to an end, I wondered how the change would affect my account and downloads, etc. ...
2018-07-11 6:03:50 PM
2018-07-13 4:41:01 PM
SergioDavid
Roadie
366 Views
1 replies
0 likes

366 Views
1 replies
0 likes

Superuser Contribution Cobrança indevida de R$10,00 após troca de cartão

Olá,mudei o cartão de crédito no último sábado (07/7/2018) e foi cobrado R$10,00. Já vi outras pessoas com o mesmo problema. Falaram que seria estornada, mas até agora continua lá para ser pago na fatura. Peço que resolvam isso logo.

douglascarneiro
Newbie
Olá, mudei o cartão de crédito no último sábado (07/7/2018) e foi cobrado R$10,00. Já vi outras pessoas com o mesmo problema. Falaram que seria estornada, mas até agora continua lá para ser pago na ...
2018-07-11 7:44:45 PM
2018-07-13 3:07:06 PM
SergioDavid
Roadie
242 Views
1 replies
0 likes

242 Views
1 replies
0 likes

Charged twice

My Question or Issue I'm getting charged twice every month. Pretty sure two accounts are set up. Got a new phone and had to sign up again as Spotify kept saying I didn't have premium. Now getting charged twice every month. Please cancel one so I'm no...

Reedpalmer98
Newbie
My Question or Issue I'm getting charged twice every month. Pretty sure two accounts are set up. Got a new phone and had to sign up again as Spotify kept saying I didn't have p...
2018-07-13 8:08:56 AM
2018-07-13 1:50:34 PM
Loxer
Community Legend
246 Views
1 replies
0 likes

246 Views
1 replies
0 likes

Revolut credit card doesn't work in Romania

Hello, I have a Revolut card, i'm from Romania, and i want to use it on Spotify, and i recive an message that i need to change my country to U.K. i i want to use this card. It is a big error, i alose use Deezer, UBER and another online services and m...

CiprianPace
Casual Listener
Hello, I have a Revolut card, i'm from Romania, and i want to use it on Spotify, and i recive an message that i need to change my country to U.K. i i want to use this card. It is a big error, i alose...
2018-03-15 9:14:19 AM
2018-07-13 1:15:53 PM
CiprianPace
Casual Listener
2518 Views
7 replies
4 likes

2518 Views
7 replies
4 likes

Solved!! Charged, but premium not active

PlanShould be premiumCountry ItalyDeviceGalaxy s6Operating SystemAndroid My Question or Issue I have payed for the yearly subscription to premium but it's not active. I WAS charged The receipt IS present on the page on this website and on my bank app...

Gunsmok333
Casual Listener
Plan Should be premium Country Italy Device Galaxy s6 Operating System Android My Question or Issue I have payed for the yearly subscription to premium but it's n...
2018-07-12 11:12:09 AM
2018-07-13 9:05:06 AM
Gunsmok333
Casual Listener
498 Views
2 replies
0 likes

498 Views
2 replies
0 likes

Failed to charge my acc now I’m free

Hello,we have a Problem with our Family Acc Subscription:My Bank Account had no money on it. So they charged it and it fails. Two days later I send the money bymyself to the Spotify Bank Account data which tried to charge my bank account. Now we don’...

0mni
Newbie
Hello, we have a Problem with our Family Acc Subscription: My Bank Account had no money on it. So they charged it and it fails. Two days later I send the money bymyself to the Spotify Bank Account ...
2018-07-12 9:35:00 AM
2018-07-13 7:03:47 AM
TobiasYoung
Composer
239 Views
1 replies
0 likes

239 Views
1 replies
0 likes

Solved!!Superuser Contribution after getting spotify premium, music on my pc sounds bad,but on my smartphone music sounds better.

PlanPremiumCountry:Latvia DeviceLenovo flex 14-D windows10pro Build:1709 (Laptop)Nomu S20 android6.0.1 Why do my music sounds bad on my pc,but on my android really good?

heromanofer
Music Fan
Plan Premium Country:Latvia Device Lenovo flex 14-D windows10pro Build:1709 (Laptop) Nomu S20 android6.0.1 Why do my music sounds bad on my...
2018-07-07 4:43:24 PM
2018-07-12 10:19:14 PM
Alfredo
Roadie
2503 Views
6 replies
0 likes

2503 Views
6 replies
0 likes

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