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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • Maxim
  • Spotify Star
  • 83703 Views
  • 30 replies
  • 5 likes
  • 83703 Views
  • 30 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 45713 Views
  • 19 replies
  • 3 likes
  • 45713 Views
  • 19 replies
  • 3 likes

Superuser Contribution Premium?

Bought student premium on 17th of April. No confirmation email, no nothing. What gives?

  • Newbie
  • Bought student premium on 17th of April. No confirmation email, no nothing. What gives?
  • Alfredo
  • Roadie
  • 131 Views
  • 1 replies
  • 0 likes
  • 131 Views
  • 1 replies
  • 0 likes

Solved!! Cancelled my subscription but my money was still taken off me.

I cancelled my subscription at the beginning of February, and it charged me the money for March and April. I didn't even use Spotify during those 2 months and I still got my money taken off. Someone please help!

  • Casual Listener
  • I cancelled my subscription at the beginning of February, and it charged me the money for March and April. I didn't even use Spotify during those 2 months and I still got my money taken off. Someone ...
  • Samdx
  • Casual Listener
  • 281 Views
  • 2 replies
  • 0 likes
  • 281 Views
  • 2 replies
  • 0 likes

Subscription Confusion

I had reviewed some of the issues like mine, then I decided to post a question. I chose student plan and was eligible to use the premium + Hulu for $4.99 since March. My receipt from Spotify webpage recently shows that I was charged $12.99 for no rea...

  • Casual Listener
  • I had reviewed  some of the issues like mine, then I decided to post a question. I chose student plan and was eligible to use the premium + Hulu for $4.99 since March. My receipt from Spoti...
  • HarryTran
  • Casual Listener
  • 153 Views
  • 2 replies
  • 0 likes
  • 153 Views
  • 2 replies
  • 0 likes

Subscription upgrade

I have a student account and my payment failed for the renewal. I forgot to put the money in my account, I have upgraded back to the student rate, I just want to ensure that I will not be charged for the full normal rate as well. Best regards, Gerard...

  • Newbie
  • I have a student account and my payment failed for the renewal.   I forgot to put the money in my account, I have upgraded back to the student rate, I just want to ensure that I will not be ch...
  • kaitlynk
  • Roadie
  • 122 Views
  • 1 replies
  • 0 likes
  • 122 Views
  • 1 replies
  • 0 likes

It says spotify accepts pre paid cards but mines not working

I bought a 100$ pre paid visa just for spotify and it wont work. I registered it and all that.

  • Newbie
  • I bought a 100$ pre paid visa just for spotify and it wont work. I registered it and all that.
  • kaitlynk
  • Roadie
  • 183 Views
  • 1 replies
  • 0 likes
  • 183 Views
  • 1 replies
  • 0 likes

Payment failure

HiI forgot to put money in my bank account so they cancelled my subscription..I deposited enough money to get it back and spotify took it but it still says payment failure even after they taken my money and the app works fine... Anybody has any idea?

  • Newbie
  • Hi I forgot to put money in my bank account so they cancelled my subscription..I deposited enough money to get it back and spotify took it but it still says payment failure even after they taken my ...
  • kaitlynk
  • Roadie
  • 142 Views
  • 1 replies
  • 0 likes
  • 142 Views
  • 1 replies
  • 0 likes

SPOTIFY DID ME DIRTY!!!

I have been a paid member of spotify for some time and spotify has charged me on more than one occasion multiple times for my monthly subscription. I caught it again charging me 3 times in a 3 or 4 day period. I called the bank and disputed the other...

  • Newbie
  • I have been a paid member of spotify for some time and spotify has charged me on more than one occasion multiple times for my monthly subscription. I caught it again charging me 3 times in a 3 or 4 d...
  • kaitlynk
  • Roadie
  • 143 Views
  • 1 replies
  • 0 likes
  • 143 Views
  • 1 replies
  • 0 likes

HELP

I don't know my username or password but my bank account is bein debited $11.99 twice a month!! how do i stop this??

  • Newbie
  • I don't know my username or password but my bank account is bein debited $11.99 twice a month!! how do i stop this??
  • Robert_W
  • Community Legend
  • 114 Views
  • 1 replies
  • 0 likes
  • 114 Views
  • 1 replies
  • 0 likes

My premium ended a week early

I have been buying Spotify premium for a couple months now and on the 6 of this month, I bought a 1 Month paid card and today on the April 27th my subscription ends. It cheated me out of a week blatantly

  • Newbie
  • I have been buying Spotify premium for a couple months now and on the 6 of this month, I bought a 1 Month paid card and today on the April 27th my subscription ends. It cheated me out of a ...
  • Robert_W
  • Community Legend
  • 116 Views
  • 1 replies
  • 0 likes
  • 116 Views
  • 1 replies
  • 0 likes

Solved!! Are any staff here alive?

I have been charged for two months but i never request any service from you. I talked to the tweet, they ignored me. I want to know who can help me?

  • Visitor
  • I have been charged for two months but i never request any service from  you.   I talked to the tweet, they ignored me.   I want to know who can help me?
  • user-removed
  • Not applicable
  • 354 Views
  • 8 replies
  • 0 likes
  • 354 Views
  • 8 replies
  • 0 likes

need billing address

I have a problem. I would like to pay my bill, but I do not have a billing address from you (I pay via invoice). Which account should I transfer it to? or where can I specify my account when invoicing?

  • Casual Listener
  • I have a problem. I would like to pay my bill, but I do not have a billing address from you (I pay via invoice). Which account should I transfer it to? or where can I specify my account when invoicin...
  • hie78y46o1w98nt
  • Casual Listener
  • 1693 Views
  • 6 replies
  • 0 likes
  • 1693 Views
  • 6 replies
  • 0 likes

Problems with the premier

I have a problem. I touch and put the premium 7 days and i cannot put again my account normaly without premium. Please, i need some help.

  • Newbie
  • I have a problem.  I touch and put the premium 7 days and i cannot put  again my account normaly  without premium.  Please, i need some help.
  • Nico
  • Community Legend
  • 137 Views
  • 1 replies
  • 0 likes
  • 137 Views
  • 1 replies
  • 0 likes

Birthday Gift

Great, I just received a birthday gift with 60 days premium trial from you guys, only I'm not eligible for it :))! So it's like: "Here's your birthday pres... Nope, you ain't getting anything, JK!". It's not an issue for me, only it's kind of rude, s...

  • Newbie
  • Great, I just received a birthday gift with 60 days premium trial from you guys, only I'm not eligible for it :))! So it's like: "Here's your birthday pres... Nope, you ain't getting anything, JK!". ...
  • Narankiwi
  • Composer
  • 1990 Views
  • 4 replies
  • 0 likes
  • 1990 Views
  • 4 replies
  • 0 likes

Payment Issues South Africa

I'm having a huge problem with paying for my Premium account. As Spotify only offers one payment method for SA, credit card. I have tried three different cards on different devices. I've done this over the last few days.I have opened browsers in cogn...

  • Newbie
  • I'm having a huge problem with paying for my Premium account. As Spotify only offers one payment method for SA, credit card. I have tried three different cards on different devices. I've done this ov...
  • Robert_W
  • Community Legend
  • 526 Views
  • 1 replies
  • 2 likes
  • Payment issues South Africa
  • 526 Views
  • 1 replies
  • 2 likes

Will Spotify charge me double for changing subscription twice a day?

I subscribed today from spotify premium to family pack, just to understand that it will not work between different countries. If I change it back today to premium will it cost me double, 14.99+9.99? Iti

  • Newbie
  • I subscribed today from spotify premium to family pack, just to understand that it will not work between different countries. If I change it back today to premium will it cost me double, 14.99+9.99?&...
  • MattSuda
  • Spotify Star
  • 167 Views
  • 1 replies
  • 0 likes
  • 167 Views
  • 1 replies
  • 0 likes

Premium payment fails

Hey, I have been trying to sign-up for Premium, however, the payment fails everytime. My credit card information and everything is accurate in the payment fields. Is there something else that might be preventing the process?

  • Newbie
  • Hey,   I have been trying to sign-up for Premium, however, the payment fails everytime. My credit card information and everything is accurate in the payment fields. Is there something els...
  • MattSuda
  • Spotify Star
  • 144 Views
  • 1 replies
  • 0 likes
  • 144 Views
  • 1 replies
  • 0 likes

Charged before my premium trial ends?

I just opened my premium account on 25th of april and it's not due to the 26th of may and somehow im already getting charged 5 dollars on my bank statement whats this

  • Newbie
  • I just opened my premium account on 25th of april and it's not due to the 26th of may and somehow im already getting charged 5 dollars on my bank statement whats this
  • MattSuda
  • Spotify Star
  • 184 Views
  • 1 replies
  • 0 likes
  • 184 Views
  • 1 replies
  • 0 likes

Premium wont connect to google home

I just bought spotify premium and it wont work on google home it say you have a free link account

  • Newbie
  • I just bought spotify premium and it wont work on google home it say you have a free link account  
  • MattSuda
  • Spotify Star
  • 165 Views
  • 1 replies
  • 0 likes
  • 165 Views
  • 1 replies
  • 0 likes

Discount Family Subscriptions not working

I paid for the premium family and I can only access one account at a time

  • Newbie
  • I paid for the premium family and I can only access one account at a time
  • MattSuda
  • Spotify Star
  • 176 Views
  • 1 replies
  • 0 likes
  • 176 Views
  • 1 replies
  • 0 likes

Premium for family

We have Premium for Family. When my daughter is listening to Spotify on her phone, I can´t use it om mine unless i turn off wifi an roaming. What have I done wrong? Bjørn

  • Newbie
  • We have Premium for Family. When my daughter is listening to Spotify on her phone, I can´t use it om mine unless i turn off wifi an roaming. What have I done wrong?   Bjørn  
  • MattSuda
  • Spotify Star
  • 119 Views
  • 1 replies
  • 0 likes
  • 119 Views
  • 1 replies
  • 0 likes