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We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
130794 Views
69 replies
10 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Moderator
62735 Views
87 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Newbie
242438 Views
149 replies
13 likes
Free/Premium Country ColombiaDevice(Hp Envy)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueLuego de haber cancelado una suscripcion de Plan Familian Premium se sigue cargando un pago a mi tarjeta por el valor de 25,000COP
Free/Premium Country Colombia Device (Hp Envy) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Luego de haber cancelado una su...
Spotify Star
266 Views
1 replies
0 likes
Surgiu uma mensagem para eu trocar meu cartão de credito. Usei 2 outros cartões, mas sempre quando completo todas as informações, aparece uma mensagem dizendo que não pode realizar, pois teve um erro.Já usei esses mesmos cartões em outras lojas e con...
Surgiu uma mensagem para eu trocar meu cartão de credito. Usei 2 outros cartões, mas sempre quando completo todas as informações, aparece uma mensagem dizendo que não pode realizar, pois teve um erro...
Spotify Star
2898 Views
4 replies
0 likes
PlanFree/PremiumCountry RomaniaDevicePCOperating SystemWindows 10, Firefox / Chrome My Question or Issue Hi everyone, I'm trying to purchase a 12-month gift card for someone from https://www.spotify.com/purchase/ecards/. No matter what gift card type...
Plan Free/Premium Country Romania Device PC Operating System Windows 10, Firefox / Chrome My Question or Issue Hi everyone, I'm trying to purchase a 12-month gif...
Casual Listener
786 Views
2 replies
5 likes
PlanFree (Premium not working!)Country ItalyDeviceiPhone 8Operating SystemiOS 10 My Question or IssueI went premium on Jan 2018 after 2 yrs of free. Because my card expired, payment of July went wrong. Trying to update my paying method with my new ca...
Plan Free (Premium not working!) Country Italy Device iPhone 8 Operating System iOS 10 My Question or Issue I went premium on Jan 2018 after 2 yrs of free. Because my card...
Spotify Star
845 Views
3 replies
0 likes
My family members have a free trail but I want to add them to a family plan (as my free trail is about to end). How does that affect payments etc?Been round the houses to try and get an answer to this, why not have a customer service tab or something...
My family members have a free trail but I want to add them to a family plan (as my free trail is about to end). How does that affect payments etc? Been round the houses to try and get an answer to t...
Community Legend
869 Views
5 replies
0 likes
PlanFree/PremiumCountry Norway My Question or IssueI've seen different dates being listed, so I'm wondering when I will be billed for my subscription. When I started the free trial it said I would get charged on Aug 1st, but on my profile it says Aug...
Plan Free/Premium Country Norway My Question or Issue I've seen different dates being listed, so I'm wondering when I will be billed for my subscription. When I started the free tr...
Spotify
359 Views
4 replies
0 likes
If you're still testing HiFi with select few, give me that options for the following reason: I am a Tidal HiFi subscriber but apparently Huawei P20 Pro (which is not officially supported in the US) has this bug where we can't play audio in HiFi quali...
If you're still testing HiFi with select few, give me that options for the following reason: I am a Tidal HiFi subscriber but apparently Huawei P20 Pro (which is not officially supporte...
Casual Listener
1558 Views
3 replies
0 likes
Plan: PremiumCountry: Philippines I have free Spotify Premium for 3 months with my GOSurf plan. I have went to the Globe Spotify website for activation and it says my subscription is already active. When I logged in, I'm still on Free and my Subscrip...
Plan: Premium Country: Philippines I have free Spotify Premium for 3 months with my GOSurf plan. I have went to the Globe Spotify website for activation and it says my subscription is alrea...
Spotify Star
1536 Views
4 replies
0 likes
PlanPremiumCountry BrasilDeviceIphone 6sOperating System(iOS 11.4) My Question or Issue Eu fiz o plano do premium e mostrava que eu estava com uma conta do premium no período de 30 dias grátis ,até ai ok.Porem depois de alguns dias mudou para Periodo...
Plan Premium Country Brasil Device Iphone 6s Operating System (iOS 11.4) My Question or Issue Eu fiz o plano do premium e mostrava que eu estava com uma conta ...
Spotify Star
402 Views
2 replies
0 likes
Hola, he decidió cancelar mi suscripción debido que desde meses me llega un retiro doble por la cantidad de 99 pesos mexicanos, quiero saber si hay una solución a este problema, tengo todos los mensajes en los que se ha retirado de mi tarjeta dos car...
Hola, he decidió cancelar mi suscripción debido que desde meses me llega un retiro doble por la cantidad de 99 pesos mexicanos, quiero saber si hay una solución a este problema, tengo todos los mensa...
Composer
480 Views
1 replies
0 likes
Hello there,so here's my problem: On june 30th, 2018, I paid 9.99€ for the spotify premium special offer (3 months premium for 9.99€) using paysafecard as my paymethod. It was working fine until now. Just a few minutes ago I had to realise that my pr...
Hello there, so here's my problem: On june 30th, 2018, I paid 9.99€ for the spotify premium special offer (3 months premium for 9.99€) using paysafecard as my paymethod. It was ...
Spotify Star
321 Views
3 replies
0 likes
I canceled my subscription in March and every month it is being taken out of my account. It shows it in my receipts on spotify and also shows I DON'T have a premium. This is getting ridiculous.
I canceled my subscription in March and every month it is being taken out of my account. It shows it in my receipts on spotify and also shows I DON'T have a premium. This is getting ridiculous. ...
Spotify Star
252 Views
1 replies
0 likes
I currently have a yearly premium subscription which ends on 7/12 but I don't want to continue my subscription after 7/12. When I try to cancel my subscription I get an error:Something has been wrong. Please try again.
I currently have a yearly premium subscription which ends on 7/12 but I don't want to continue my subscription after 7/12. When I try to cancel my subscription I get an error: Something has been wro...
Spotify Star
420 Views
3 replies
0 likes
Hi folks! My subscription just went up from £9.99 to £15.99 without notice. What's that all about? I'm really upset. Please help... PlanPremiumCountryUK
Hi folks! My subscription just went up from £9.99 to £15.99 without notice. What's that all about? I'm really upset. Please help... Plan Premium Country UK
Regular
1783 Views
6 replies
1 likes
PlanFree/PremiumCountry CADevicePC, Samsung A5 My Question or Issue My premium subscription has run up today and I've been trying to resubscribe; but no matter what I do it keeps telling me that payment has failed. I have been trying to pay with my d...
Plan Free/Premium Country CA Device PC, Samsung A5 My Question or Issue My premium subscription has run up today and I've been trying to resubscribe; but no matter ...
Spotify Star
292 Views
1 replies
1 likes
Country AustraliaOperating SystemiosMy Question or Issue I got my Spotify subscription a few years ago and I love it, but recently I’ve noticed I’ve been getting charger $12 a month rather than the student price of $6 a month. I was wondering why thi...
Country Australia Operating System ios My Question or Issue I got my Spotify subscription a few years ago and I love it, but recently I’ve noticed I’ve been getting charger $...
Spotify Star
256 Views
1 replies
0 likes
My sister canceled her Spotify Premium account using Itunes. It expires on 08/08/2018. Does she need to wait for that to expire to upgrade to my family premium account? She is getting the I think its the 600 - Oops there is a problem with the informa...
My sister canceled her Spotify Premium account using Itunes. It expires on 08/08/2018. Does she need to wait for that to expire to upgrade to my family premium account? She is getti...
Spotify Star
313 Views
1 replies
0 likes
PlanFree/PremiumCountry FranceDevicePC HP Pro & Nokia/Microsoft LumiaOperating SystemWindows 10 My Question or IssueSpotify offer me a 60 day free trial for my birthday, i have read the offer conditions and i have a question.What append for the cache...
Plan Free/Premium Country France Device PC HP Pro & Nokia/Microsoft Lumia Operating System Windows 10 My Question or Issue Spotify offer me a 60 day free trial for my birth...
Casual Listener
315 Views
2 replies
0 likes
Cause I had a giftcard that spotify gave me and after my gift card got cut it returned to free and when I was going to pay It says I can't and I've tried a lot of steps but It didn't work.
Cause I had a giftcard that spotify gave me and after my gift card got cut it returned to free and when I was going to pay It says I can't and I've tried a lot of steps but It didn't work.
Spotify Star
1262 Views
9 replies
0 likes
Plan：PremiumCountry：TaiwanDevice：My Question or Issue： I use paypal as my payment method with auto renew. And recently I continue receive that spotify failed to auto renew, but I manaully update the payment method with paypal again, and All is workin...
Plan：Premium Country：Taiwan Device： My Question or Issue： I use paypal as my payment method with auto renew. And recently I continue receive that spotify failed to auto renew, but I manaully ...
Spotify Star
268 Views
1 replies
0 likes
