Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
-
-
- Casual Listener
- 149105 Views
- 100 replies
- 12 likes
- 149105 Views
- 100 replies
- 12 likes
Help Wizard
Step 1
Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Just quickly...
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
FAQs
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Ongoing Issues
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Help categories
Account & Payment
Using Spotify
Listen Everywhere
Ask here for help with Premium, payments and trials.
Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
-
-
- Visitor
- 17113 Views
- 27 replies
- 4 likes
- 17113 Views
- 27 replies
- 4 likes
Problemas de pago
Acabo de canjear una tarjeta prepagada de $100 y sigue apareciendome el error al momento de abrir la aplicacion sobre que actualice mi metodo de pago y amenaza con cancelarme la suscripcion a premium a pesar de que por eso mismo compre una tarjeta pr...
- Acabo de canjear una tarjeta prepagada de $100 y sigue apareciendome el error al momento de abrir la aplicacion sobre que actualice mi metodo de pago y amenaza con cancelarme la suscripcion a premium...
-
-
- Spotify Star
- 242 Views
- 1 replies
- 0 likes
- 242 Views
- 1 replies
- 0 likes
Can't use my Premium
Hello there!I subscribe to premium plan and made a payment to the merchant which is in Cebuana Lhuillier, but I don't received any notification that my premium is ready to used, I paid 129 pesos for the service why I is it that I don't have access to...
- Hello there! I subscribe to premium plan and made a payment to the merchant which is in Cebuana Lhuillier, but I don't received any notification that my premium is ready to used, I paid 129 pesos fo...
-
-
- Spotify Star
- 190 Views
- 1 replies
- 0 likes
- 190 Views
- 1 replies
- 0 likes
payment refused
I keep getting errors when I pay, can you help me?
- I keep getting errors when I pay, can you help me?
-
-
- Spotify Star
- 173 Views
- 1 replies
- 0 likes
- 173 Views
- 1 replies
- 0 likes
will change card for payment - cant update info as present card is blocked?
How do I update as the site are looking for my old card and this is no longer in use as I have dropped it and blocked it?
- How do I update as the site are looking for my old card and this is no longer in use as I have dropped it and blocked it?
-
-
- Spotify Star
- 255 Views
- 1 replies
- 0 likes
- 255 Views
- 1 replies
- 0 likes
Spotify
Why does Spotify not let me purchase premium with a debit card that has funds
- Why does Spotify not let me purchase premium with a debit card that has funds
-
-
- Spotify Star
- 320 Views
- 1 replies
- 0 likes
- 320 Views
- 1 replies
- 0 likes
Payment
I have paid but come up as free what do I do?
- I have paid but come up as free what do I do?
-
-
- Spotify Star
- 201 Views
- 1 replies
- 0 likes
- 201 Views
- 1 replies
- 0 likes
Fazladan alınan ödeme
Ekim ayında banka hesabımdan iki kez ödeme alınmış (Spotify üzerinde yalnızca 7/10/2017 tarihli 6.99tl ödeme makbuzu görünürken, banka hesap hareketlerimde 4/10/2017 ve 7/10/2017 olmak üzere iki tane 6.99tl ödeme bilgisi görünmektedir.). Bu ay ödeme ...
- Ekim ayında banka hesabımdan iki kez ödeme alınmış (Spotify üzerinde yalnızca 7/10/2017 tarihli 6.99tl ödeme makbuzu görünürken, banka hesap hareketlerimde 4/10/2017 ve 7/10/2017 olmak üzere iki tane...
-
-
- Spotify Star
- 201 Views
- 1 replies
- 0 likes
- 201 Views
- 1 replies
- 0 likes
Paying for premium, charges done to credit card, but account still paused.
Payed premium service, charges done to credit card, but account still paused
- Payed premium service, charges done to credit card, but account still paused
-
-
- Spotify Star
- 195 Views
- 1 replies
- 0 likes
- 195 Views
- 1 replies
- 0 likes
Cant change my card to a new country (Thailand)
So Spotify recently launched in Thailand, and I would like to switch my UK account to a Thai one, I followed the instructions to first change my payment method only to get a prompt saying that spotify is not availible in your country yet. Help.
- So Spotify recently launched in Thailand, and I would like to switch my UK account to a Thai one, I followed the instructions to first change my payment method only to get a prompt saying that spotif...
-
-
- Spotify Star
- 278 Views
- 1 replies
- 0 likes
- 278 Views
- 1 replies
- 0 likes
Cartão cancelado - novo cartão
Bom dia.minha assinatura foi cancelada devido à mudança de número de cartão de crédito. O antigo cadastrado foi cancelado. Contudo, não consigo atualizar os dados para cobrar a assinatura premium novamente, muito menos gerar um boleto para pagamento?...
- Bom dia. minha assinatura foi cancelada devido à mudança de número de cartão de crédito. O antigo cadastrado foi cancelado. Contudo, não consigo atualizar os dados para cobrar a assinatura premium n...
-
-
- Spotify Star
- 275 Views
- 1 replies
- 0 likes
- 275 Views
- 1 replies
- 0 likes
Payment
I had to cancel my debt card due to an issue and I am currently filing a dispute so I cannot get a debt cArd until the dispute goes through. My Spotify premium is about to end and still no debt card!!! I want to give my checking account information a...
- I had to cancel my debt card due to an issue and I am currently filing a dispute so I cannot get a debt cArd until the dispute goes through. My Spotify premium is about to end and still no debt card!...
-
-
- Spotify Star
- 194 Views
- 1 replies
- 0 likes
- 194 Views
- 1 replies
- 0 likes
Unauthorized payment
Afternoon, i'm from Brazil, and i have a debit on my credit card from spotify that i did not authorized, i want to cancel what ever account is using my credit card, can anyone help me??
- Afternoon, i'm from Brazil, and i have a debit on my credit card from spotify that i did not authorized, i want to cancel what ever account is using my credit card, can anyone help me??
-
-
- Spotify Star
- 200 Views
- 1 replies
- 0 likes
- 200 Views
- 1 replies
- 0 likes
PAYMENT NOT ACCEPTED
Hello - Trying to sign up for Spotify Premium but my credit card (Visa) repeatedly doesn't go through. I've confirmed with my bank that I have sufficient funds and there are no holdbacks, blocks, etc. so the restrictions definitely aren't on their en...
- Hello - Trying to sign up for Spotify Premium but my credit card (Visa) repeatedly doesn't go through. I've confirmed with my bank that I have sufficient funds and there are no holdbacks, bloc...
-
-
- Spotify Star
- 202 Views
- 1 replies
- 0 likes
- 202 Views
- 1 replies
- 0 likes
No me acepta el pago
Tengo problemas en pagar mi suscripción, será problema de spotify? Porque he intentado con diferentes tarjetas y me sale la misma información. Que pasa! AYUDA PORFAVOR
- Tengo problemas en pagar mi suscripción, será problema de spotify? Porque he intentado con diferentes tarjetas y me sale la misma información. Que pasa! AYUDA PORFAVOR
-
-
- Spotify Star
- 266 Views
- 1 replies
- 0 likes
- 266 Views
- 1 replies
- 0 likes
paid twice
my paypal has been charged twice in one week for my account, can someone help on what to do please?
- my paypal has been charged twice in one week for my account, can someone help on what to do please?
-
-
- Spotify Star
- 162 Views
- 1 replies
- 0 likes
- 162 Views
- 1 replies
- 0 likes
I’m being charged twice a month
Every month i have been charged twice. One charge is 9.99 and the other is 13.99 why is this happening? I’ve always had premium since joining. Where is this 13.99 charge coming from and how do I stop it from happening? Who can talk to? The second cha...
- Every month i have been charged twice. One charge is 9.99 and the other is 13.99 why is this happening? I’ve always had premium since joining. Where is this 13.99 charge coming from and how do I stop...
-
-
- Spotify Star
- 185 Views
- 1 replies
- 0 likes
- 185 Views
- 1 replies
- 0 likes
Me cobraron la suscripción pero no me sirve la versión premium
Buen día, el día de hoy quise inscribirme y realice el pago me llego el mensaje al celular que se había hecho efectivo el pago pero no me sirve la versión premium que debo hacer?
- Buen día, el día de hoy quise inscribirme y realice el pago me llego el mensaje al celular que se había hecho efectivo el pago pero no me sirve la versión premium que debo hacer?
-
-
- Spotify Star
- 181 Views
- 1 replies
- 0 likes
- 181 Views
- 1 replies
- 0 likes
No service
I have been paying for spotify premium and since may i dont have the service but also i still paying for it, help please
- I have been paying for spotify premium and since may i dont have the service but also i still paying for it, help please
-
-
- Spotify Star
- 174 Views
- 1 replies
- 0 likes
- 174 Views
- 1 replies
- 0 likes
payment doesn't work
hi, I would like to have a premium account again but my credit card is not accepted. I always get the same message (in german: ups, dein zahlungsanbieter scheint einen schlechten tag zu haben ... ) but my credit card is fine, I just called them. what...
- hi, I would like to have a premium account again but my credit card is not accepted. I always get the same message (in german: ups, dein zahlungsanbieter scheint einen schlechten tag zu haben ... ) b...
-
-
- Spotify Star
- 183 Views
- 1 replies
- 0 likes
- 183 Views
- 1 replies
- 0 likes
Charged for premium
I was charged about 60$ for premium but my subscription says free. I don’t want premium I just want my money back. Has anyone had this issue? If so did you get a refund?
- I was charged about 60$ for premium but my subscription says free. I don’t want premium I just want my money back. Has anyone had this issue? If so did you get a refund?
-
-
- Spotify Star
- 172 Views
- 1 replies
- 0 likes
- 172 Views
- 1 replies
- 0 likes