Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Ask here for help with Premium, payments and trials.
Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...
Visitor
70245 Views
19 replies
94 likes
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
134171 Views
69 replies
10 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Casual Listener
72484 Views
89 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Newbie
255740 Views
156 replies
13 likes
Plan Premium Country Italia Device Macbook Pro Operating System Mac Os X My Question or Issue I did the subscription on Spotify Premium at the end of July, I never be able to use the account on Premium, on my profile just appeared the Free account, b...
Plan Premium Country Italia Device Macbook Pro Operating System Mac Os X My Question or Issue I di...
Spotify Legend
938 Views
10 replies
0 likes
Realicé la suscripción y me llegó el correo de verificación, al ingresar para realizar el pago no me deja hacerlo con la tarjeta débito pues no tengo crédito. ¿Qué puedo hacer para poder disfrutar del plan?
Realicé la suscripción y me llegó el correo de verificación, al ingresar para realizar el pago no me deja hacerlo con la tarjeta débito pues no tengo crédito. ¿Qué puedo hacer para pode...
Spotify Legend
259 Views
1 replies
0 likes
Hey Spotify, So our family had an family account but we renewed our VISA because the old one had some problems. We went from premium to free in the meantime, now we're trying to reactivate our premium account but we keep getting this notification: De...
Hey Spotify, So our family had an family account but we renewed our VISA because the old one had some problems. We went from premium to free in the meantime, now we're trying to reactiv...
Spotify Star
399 Views
1 replies
1 likes
Hi everyone,I changed my phone today and connected my account on the app on the new phone. My account is "free". So I connected on my acccount va my computer. Same problem, the account is suddently free. But I checked and I'm paying 14.99€ a month ( ...
Hi everyone, I changed my phone today and connected my account on the app on the new phone. My account is "free". So I connected on my acccount va my computer. Same problem, the account is suddently...
Spotify Star
224 Views
1 replies
1 likes
PlanPlaning to Subscribe Premium FamilyCountry IndonesiaDevice Operating System My Question or Issue Hi, I unable to process my payment through the website. There is no realiable support available in Indonesia so I'm super annoyed now that I couldn't...
Plan Planing to Subscribe Premium Family Country Indonesia Device Operating System My Question or Issue Hi, I unable to process my payment through the websi...
Composer
495 Views
3 replies
0 likes
My Question or Issue hi , im trying to make a payment via credit card Mastercard and so i get a message saying payment failure.im using the student offer, few weeks ago i had to stop my account so i've stoped the payments and now i cant make it again...
My Question or Issue hi , im trying to make a payment via credit card Mastercard and so i get a message saying payment failure. im using the student offer, few weeks ago i h...
Composer
382 Views
1 replies
0 likes
PlanPremiumCountry France After the free month of essay, yesterday I was supposed to pay for the first month of Spotify Premium, but I got an email saying that the payment failed.I re-inserted the credit card data but still it was not accepted; I tri...
Plan Premium Country France After the free month of essay, yesterday I was supposed to pay for the first month of Spotify Premium, but I got an email saying ...
Composer
783 Views
1 replies
0 likes
I have been chaged over a week ago, but I have not been provided with my invoice in my accoun. PlanPremiumCountry Swe DeviceMacbook AirOperating System(iOS 10 My Question or IssueI have been chaged over a week ago, but I have not been provided with m...
I have been chaged over a week ago, but I have not been provided with my invoice in my accoun. Plan Premium Country Swe Device Macbook Air Operating System (iOS 10 &...
Composer
758 Views
1 replies
0 likes
I really don't understand. I have a one year subscription and after 5 months the search doesn't working. I receive the message "you're off line" for searching, but other "proposed" playlists are working fine. And no support!!!! for a paid service ......
I really don't understand. I have a one year subscription and after 5 months the search doesn't working. I receive the message "you're off line" for searching, but other "proposed" playlists are work...
Spotify Legend
618 Views
4 replies
0 likes
PlanFree/PremiumCountry Cananda and the USA DeviceImac and IphonesOperating System MacOS High Sierra(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Cananda and the USA Device Imac and Iphones Operating System MacOS High Sierra (iOS 10, Android Oreo, Windows 10,etc.) My Question or I...
Spotify Legend
824 Views
2 replies
0 likes
volgens het artikel van NOS zijn mbo leerlingen nu ook studenten. Waarom kunnen wij als mbo leerlingen dan nog geen studenten pakket afsluiten. Spotify dit moet anders vindt ik. Meer info:https://nos.nl/artikel/2234388-mbo-ers-gaan-voortaan-officieel...
volgens het artikel van NOS zijn mbo leerlingen nu ook studenten. Waarom kunnen wij als mbo leerlingen dan nog geen studenten pakket afsluiten. Spotify dit moet anders vindt ik. &n...
Spotify Legend
6243 Views
1 replies
2 likes
PlanPremium for studentCountryGermanyDeviceSamsung s7Operating SystemAndroid Oreo My Question or Issue September was my first month and as you offer the first month for free i still paid 5 euros for that. When i contant Spotify , they told me its ok ...
Plan Premium for student Country Germany Device Samsung s7 Operating System Android Oreo My Question or Issue September was my first month and as you offer the first month...
Spotify Legend
316 Views
1 replies
0 likes
Hi there!Well yesterday something quite unpleasant happened, after 6 months of using Spotify Family Premium. My preapproved payment via PayPal was scheduled to be made on the 18th of September, but unfortunately my bank account was empty (sh*t happen...
Hi there! Well yesterday something quite unpleasant happened, after 6 months of using Spotify Family Premium. My preapproved payment via PayPal was scheduled to be made on the 18th of September, b...
Spotify Legend
1758 Views
5 replies
0 likes
If I cancel my subscrition with my cell phone provider, when I log into the family account, will my account still exist?
If I cancel my subscrition with my cell phone provider, when I log into the family account, will my account still exist?
Composer
702 Views
1 replies
0 likes
Plan(Student) PremiumCountryUSA My Question or IssueSpotify has been charging me the regular Premium fee for the last 10 months despite the fact that I signed up originally as a student and was charged the $5.39 student fee for the first several year...
Plan (Student) Premium Country USA My Question or Issue Spotify has been charging me the regular Premium fee for the last 10 months despite the fact that I signed up originally as a stud...
Composer
1187 Views
3 replies
0 likes
I live in Spain I came across Spotify student discount being advertised, but when you try to sign up there is no Spain schools on the list let alone any schools outside the US.What's the point of advertising this if not one Spain school is listed?htt...
I live in Spain I came across Spotify student discount being advertised, but when you try to sign up there is no Spain schools on the list let alone any schools outside the US. What's the point of a...
Composer
885 Views
1 replies
0 likes
Plan PremiumCountry Philippines My Question or Issue Today's when I'm charged for my monthly premium for family subscription. I received an email from Spotify stating that my payment failed and that I should update my payment details, but then I rece...
Plan Premium Country Philippines My Question or Issue Today's when I'm charged for my monthly premium for family subscription. I received an email from Spotify stating th...
Composer
544 Views
1 replies
0 likes
Hi, I want to start the Spotify Student plan, but I noticed that my university is not in the list. What can I do? My university: https://www.ied.it/
Hi, I want to start the Spotify Student plan, but I noticed that my university is not in the list. What can I do? My university: https://www.ied.it/
Community Legend
534 Views
1 replies
0 likes
PlanPremiumCountry UkDeviceSamsung j3 My Question or Issue I was charged £9.99 on the 17th of september and £9.99 on the 24th of september. Because of this I have cancelled my subscription but demand the second payment be refunded.
Plan Premium Country Uk Device Samsung j3 My Question or Issue I was charged £9.99 on the 17th of september and £9.99 on the 24th of september. Because of this I have can...
Composer
480 Views
1 replies
0 likes
PlanPremium My Question or Issue Firstly, this is my 3rd time to renew my subscription, just like the previous 2 years, I received no notification that my account was about to expire (i pay yearly) and only found out after several attempts to login o...
Plan Premium My Question or Issue Firstly, this is my 3rd time to renew my subscription, just like the previous 2 years, I received no notification that my account was about ...
Composer
595 Views
3 replies
0 likes
