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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • OscarDC
  • Moderator
  • 59571 Views
  • 25 replies
  • 5 likes
  • 59571 Views
  • 25 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 35429 Views
  • 19 replies
  • 2 likes
  • 35429 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Eni
  • Moderator
  • 26603 Views
  • 16 replies
  • 2 likes
  • 26603 Views
  • 16 replies
  • 2 likes

spotify premium

Se puede pagar spotify premium antes de los 30 dias de subscripcion?

  • Newbie
  • Se puede pagar spotify premium antes de los 30 dias de subscripcion?
  • emmanuel05
  • Regular
  • 137 Views
  • 1 replies
  • 0 likes
  • 137 Views
  • 1 replies
  • 0 likes

Being charged for spotify premiun

Hello i am currently being charged for spotify premium (which is about $10.00 a month) and my account only shows having spotify free i am unsure of why i am being charged and would appreciate if the transactions where returned as i have never been a ...

  • Casual Listener
  • Hello i am currently being charged for spotify premium (which is about $10.00 a month) and my account only shows having spotify free i am unsure of why i am being charged and would appreciate if the ...
  • emmanuel05
  • Regular
  • 133 Views
  • 1 replies
  • 1 likes
  • 133 Views
  • 1 replies
  • 1 likes

No lo entiendo

No entiendo por que , si he solicitado el Plan de Estudiante me han cargado 4,99€ antes de la verificacion. Y si por un casual deciden no aplicarme la tarifa, que pasa. No te lo devuelven? Se tendria que verificar y luego cobrar.

  • Newbie
  • No entiendo por que , si he solicitado el Plan de Estudiante me han cargado 4,99€ antes de la verificacion.  Y si por un casual deciden no aplicarme la tarifa, que pasa. No te lo devuelven? Se t...
  • emmanuel05
  • Regular
  • 129 Views
  • 1 replies
  • 0 likes
  • 129 Views
  • 1 replies
  • 0 likes

paysafecard junior

Hello, i just wanna know if I can subscribe with a paysafecard junior ?

  • Newbie
  • Hello, i just wanna know if I can subscribe with a paysafecard junior ?
  • emmanuel05
  • Regular
  • 224 Views
  • 1 replies
  • 0 likes
  • 224 Views
  • 1 replies
  • 0 likes

No puedo pagar

Pues hoy intente pagar el plan familiar premium pero no ingresa mi tarjeta. Siempre he usado la misma, es una de debito y solo deposito antes de pagar Spotify. No tuve problema para realizar el deposito pero a la hora de registrar los datos para el p...

  • Newbie
  • Pues hoy intente pagar el plan familiar premium pero no ingresa mi tarjeta. Siempre he usado la misma, es una de debito y solo deposito antes de pagar Spotify. No tuve problema para realizar el depos...
  • emmanuel05
  • Regular
  • 148 Views
  • 1 replies
  • 0 likes
  • 148 Views
  • 1 replies
  • 0 likes

Using the Spotify app on TV via optical out

I'm not streaming -- I'm using the Spotify app on Samsung TV via optical out. If I upgrade to Spotify premium, will I get 320 kbps quality?

  • Casual Listener
  • I'm not streaming -- I'm using the Spotify app on Samsung TV via optical out. If I upgrade to Spotify premium, will I get 320 kbps quality?
  • usernameforspot
  • Casual Listener
  • 158 Views
  • 1 replies
  • 0 likes
  • 158 Views
  • 1 replies
  • 0 likes

Premium werkt niet meer

HalloIk heb al meer dan een jaar een Premium abonnement.Plots krijg ik de melding dat ik geen abonnement meer heb...Maar ik weet van niks?Grtjs Vanessa

  • Newbie
  • Hallo Ik heb al meer dan een jaar een Premium abonnement. Plots krijg ik de melding dat ik geen abonnement meer heb... Maar ik weet van niks? Grtjs Vanessa 
  • Vanessaverkem1
  • Newbie
  • 172 Views
  • 2 replies
  • 0 likes
  • 172 Views
  • 2 replies
  • 0 likes

Payd premium but IT dosen't work

i wanted to start my free month premium spotify. i had to write my paypal information in. They took 10€ but i didnt got my free month or a premium account

  • Newbie
  • i wanted to start my free month premium spotify. i had to write my paypal information in. They took 10€ but i didnt got my free month or a premium account
  • Mistermx69
  • Casual Listener
  • 142 Views
  • 1 replies
  • 0 likes
  • 142 Views
  • 1 replies
  • 0 likes

Update Credit Card

It won’t let me update my payment details because I recently received a new credit card. The page just refreshes every time I click update. Help.

  • Newbie
  • It won’t let me update my payment details because I recently received a new credit card. The page just refreshes every time I click update. Help. 
  • jeremygeist
  • Newbie
  • 149 Views
  • 1 replies
  • 0 likes
  • 149 Views
  • 1 replies
  • 0 likes

Change the country

Hi - I am in Berlin Germany and I cannot update my country as it is "grayed out." I need to change it in order to make a payment. Can you help?

  • Casual Listener
  • Hi - I am in Berlin Germany and I cannot update my country as it is "grayed out." I need to change it in order to make a payment. Can you help?
  • CzechFencer
  • Composer
  • 121 Views
  • 1 replies
  • 0 likes
  • 121 Views
  • 1 replies
  • 0 likes

Waiting for new credit card

Hi There, I had to lock my old credit card and i m now waiting for the new one.What should I do if i cannot make the payment at the moment because of this issue?

  • Newbie
  • Hi There,   I had to lock my old credit card and i m now waiting for the new one. What should I do if  i cannot make the payment at the moment because of this issue?
  • Maxim
  • Spotify Star
  • 123 Views
  • 1 replies
  • 0 likes
  • 123 Views
  • 1 replies
  • 0 likes

Solved!! Cancel Subscription before 12 months

So I am about to buy the student subscription but I cannot find additional information I seek. Will I get charged for all 12 months at once? If not, if I cancel the subscription on the 3rd month will i only pay 3x4.99 or will it keep charging me?Is t...

  • Casual Listener
  • So I am about to buy the student subscription but I cannot find additional information I seek.   Will I get charged for all 12 months at once?   If not, if I cancel the subscription on ...
  • vforavider
  • Casual Listener
  • 383 Views
  • 2 replies
  • 0 likes
  • 383 Views
  • 2 replies
  • 0 likes

Paid for premium but get only the free version

On 12 January I could no longer play spotify on my tv. My spotify profile told me I was subscribed to the free version. So I thought my 1 year premium subscription had ended automatically , I didnt react.Now my visa account was charged with 9.99 euro...

  • Newbie
  • On 12 January I could no longer play spotify on my tv. My spotify profile told me I was subscribed to the free version. So I thought my 1 year premium subscription had ended automatically , I didnt r...
  • Luke
  • Spotify Star
  • 139 Views
  • 1 replies
  • 0 likes
  • 139 Views
  • 1 replies
  • 0 likes

Account.

Is my account for $10.00 a month due this month of March R may ? Thank you Cynthia Gonzalez (*snip* )

  • Casual Listener
  • Is my account for $10.00 a month due this month of March R may ? Thank you Cynthia Gonzalez (*snip* )
  • Maxim
  • Spotify Star
  • 139 Views
  • 1 replies
  • 0 likes
  • 139 Views
  • 1 replies
  • 0 likes

Solved!! Subscriction

I’m currently enrolled in premium subscription but my brother invited me to join his family plan. Will my previous subscription automatically cancel when I accept his invitation?

  • Casual Listener
  • I’m currently enrolled in premium subscription but my brother invited me to join his family plan. Will my previous subscription automatically cancel when I accept his invitation?
  • naingmichelle
  • Casual Listener
  • 231 Views
  • 2 replies
  • 0 likes
  • 231 Views
  • 2 replies
  • 0 likes

Payment failed / different country

I live in Norway and have premium, and my creditcard got replaced a week before I went to Brazil. When I try to update my card information it only says "Payment failed",I have contacted my bank and there is no geo restricton with the card.So I was th...

  • Casual Listener
  • I live in Norway and have premium, and my creditcard got replaced a week before I went to Brazil. When I try to update my card information it only says "Payment failed", I have contacted my bank and...
  • Bittencourt
  • Spotify Star
  • 238 Views
  • 4 replies
  • 0 likes
  • 238 Views
  • 4 replies
  • 0 likes

I cancelled my subscription but I'm still premium

I have cancelled my subscription but im still premium my premium is up now and I still have it. I cancelled my old credit card and it's still on Spotify it won't let me delete it off or at least I don't know how to please help I don't want to add my ...

  • Newbie
  • I have cancelled my subscription but im still premium my premium is up now and I still have it. I cancelled my old credit card and it's still on Spotify it won't let me delete it off or at least I do...
  • Maxim
  • Spotify Star
  • 441 Views
  • 1 replies
  • 0 likes
  • 441 Views
  • 1 replies
  • 0 likes

Student premium

Please help me as soon as possible. I tryed to pay student premium, money left from my bank account and I didn't get premium. Ho I can get my money back?

  • Newbie
  • Please help me as soon as possible. I tryed to pay student premium, money left from my bank account and I didn't get premium. Ho I can get my money back? 
  • Maxim
  • Spotify Star
  • 115 Views
  • 1 replies
  • 0 likes
  • 115 Views
  • 1 replies
  • 0 likes