Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • nacho121
  • Visitor
  • 11015 Views
  • 24 replies
  • 2 likes
  • 11015 Views
  • 24 replies
  • 2 likes

How to cancel a subscription?

PlanStudent/PremiumCountry France Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHelloI've been subscribing to Premium over a year. (9, 99 euros/month) but I also subsribed to the Student Subscrption a few months ago (4, ...

  • Casual Listener
  • Plan Student/Premium Country  France   Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hello I've been subscribing to Premium over a year...
  • Bittencourt
  • Spotify Star
  • 352 Views
  • 1 replies
  • 0 likes
  • 352 Views
  • 1 replies
  • 0 likes

Double payment

Country:CanadaDevice:iPhone SE My Question or Issue:My boyfriend paid for the family plan for him and I and I forgot to cancel my subscription and so as soon as money went into my account, Spotify took it.Yet for some reason my account still shows pa...

  • Newbie
  •   Country: Canada Device: iPhone SE   My Question or Issue: My boyfriend paid for the family plan for him and I and I forgot to cancel my subscription and so as soon as money went in...
  • Billy-J
  • Spotify Star
  • 401 Views
  • 1 replies
  • 0 likes
  • double payment
    Payment
    Subscription
  • 401 Views
  • 1 replies
  • 0 likes

Loss of premium

My Question or Issue I am a premium subscriber and enjoy using the service, however, for the last few days my premium service has disappeared and I am left with the non payment version of the service.My last payment for premium went through as I rece...

  • Newbie
  •    My Question or Issue  I am a premium subscriber and enjoy using the service, however, for the last few days my premium service has disappeared and I am left with the non payment v...
  • sprousej98
  • Roadie
  • 333 Views
  • 1 replies
  • 0 likes
  • 333 Views
  • 1 replies
  • 0 likes

Solved!! Student discount issue

I signed up for Student Discount 11 months ago, then cancelled it after few weeks.I would like to sign up again for premium with student discount, is it possible or do i have to wait until a full year has passed?

  • Newbie
  •   I signed up for Student Discount 11 months ago, then cancelled it after few weeks. I would like to sign up again for premium with student discount, is it possible or do i have to wait until ...
  • sprousej98
  • Roadie
  • 435 Views
  • 1 replies
  • 0 likes
  • 435 Views
  • 1 replies
  • 0 likes

Unable to unsubscribe premium

PlanPremiumCountry PhilippinesDeviceiPhone 6Operating SystemiOS 10 My Question or Issue No unsubscribe option both app and website.

  • Casual Listener
  • Plan Premium Country  Philippines Device iPhone 6 Operating System iOS 10   My Question or Issue  No unsubscribe option both app and website. 
  • Seaesaako
  • Casual Listener
  • 799 Views
  • 6 replies
  • 0 likes
  • 799 Views
  • 6 replies
  • 0 likes

Superuser Contribution Premium payment

Hi, I have two problems, one day ago, spotify sent me an email saying that my premium account could not be updated. Then, I changed my card number so that the payment was made, but they lowered me a full year. And, now they tell me that my account ca...

  • Casual Listener
  • Hi, I have two problems, one day ago, spotify sent me an email saying that my premium account could not be updated. Then, I changed my card number so that the payment was made, but they low...
  • Alfredo
  • Roadie
  • 552 Views
  • 3 replies
  • 0 likes
  • 552 Views
  • 3 replies
  • 0 likes

Solved!! Hi guys

 Hello I'm New!

  • Newbie
  •   Hello I'm New! 😄
  • Billy-J
  • Spotify Star
  • 268 Views
  • 1 replies
  • 0 likes
  • 268 Views
  • 1 replies
  • 0 likes

Problema con pago con tarjeta

Tengo un problema con el premium, realize el pago, pero la aplicación me sigue mandando mensaje como que el pago no se acredito

  • Newbie
  • Tengo un problema con el premium, realize el pago, pero la aplicación me sigue mandando mensaje como que el pago no se acredito  
  • sprousej98
  • Roadie
  • 302 Views
  • 1 replies
  • 0 likes
  • 302 Views
  • 1 replies
  • 0 likes

free account but still paying??

i have a free account but apparently i am getting charged about 5 dollars a month? someone please help, what do i do? would closing my account permanently stop the payment? i have an iphone 6, the settings say im not subscribed to anything, so i cant...

  • Newbie
  • i have a free account but apparently i am getting charged about 5 dollars a month? someone please help, what do i do? would closing my account permanently stop the payment? i have an iphone 6, the se...
  • sprousej98
  • Roadie
  • 291 Views
  • 1 replies
  • 0 likes
  • 291 Views
  • 1 replies
  • 0 likes

Superuser Contribution I Live Abroad and you took £9.99 from my account and cannot use it

I live in Japan after moving here from the UK. I use a Japanese Credit card to pay the monthly premium fee however the crecit card has blocked (in japan it happens a lot) so tried to change it to my UK international card in the meantime and you charg...

  • Newbie
  • I live in Japan after moving here from the UK. I use a Japanese Credit card to pay the monthly premium fee however the crecit card has blocked (in japan it happens a lot) so tried to change it to my ...
  • SergioDavid
  • Roadie
  • 445 Views
  • 2 replies
  • 1 likes
  • 445 Views
  • 2 replies
  • 1 likes

Spotify Premium fell off my account. Sprint billing still charging me.

PlanPremiumCountry USADeviceiPhone XOperating SystemiOS 11 My Question or Issue I have Spotify premuim that is billed through Sprint. I am still being charged from Sprint but it is not showing on my account with Spotify now. I am worried I also lost ...

  • Casual Listener
  • Plan Premium Country  USA Device iPhone X Operating System iOS 11   My Question or Issue  I have Spotify premuim that is billed through Sprint. I am still being charged from ...
  • Hckmaz
  • Casual Listener
  • 1200 Views
  • 2 replies
  • 0 likes
  • 1200 Views
  • 2 replies
  • 0 likes

Superuser Contribution Nuvo System. Spotify. No longer working.

I have a Nuvo system that until recently played Spotify. It gave me access to my Spotify library and playlists. I am a Spotify premium member. It did cut out from time to time (see related topic) but still worked. Now it has simly stopped working. I ...

  • Casual Listener
  •   I have a Nuvo system that until recently played Spotify. It gave me access to my Spotify library and playlists. I am a Spotify premium member. It did cut out from time to time (see related to...
  • Benno30
  • Newbie
  • 3008 Views
  • 4 replies
  • 2 likes
  • 3008 Views
  • 4 replies
  • 2 likes

Solved!! Spotify premium for students discount not working

I decided to take a year break from college and my Spotify premium and Hulu for students discount was cancelled. I recently registered for classes and I’m technically a student now right? I tried to change my plan to the premium for students/Hulu to ...

  • Newbie
  • I decided to take a year break from college and my Spotify premium and Hulu for students discount was cancelled. I recently registered for classes and I’m technically a student now right? I tried to ...
  • Loxer
  • Community Legend
  • 32072 Views
  • 1 replies
  • 1 likes
  • 32072 Views
  • 1 replies
  • 1 likes

Can Spotify take their money please ?

PlanFree/PremiumCountry SwedenDeviceSONY XPERIA XZ1 COMPACTOperating SystemAndroid Oreo My Question or IssueWhen spotify tried to charge my PayPal account i didnt have any money on my account. I do now. So when will Spotify try again

  • Regular
  • Plan Free/Premium Country  Sweden Device SONY XPERIA XZ1 COMPACT Operating System Android Oreo   My Question or Issue When spotify tried to charge my PayPal account i didnt h...
  • Billy-J
  • Spotify Star
  • 320 Views
  • 1 replies
  • 0 likes
  • 320 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Pagos

Premium:El día de ayer realicé el pago de mi cuenta Premium, pero minutos más tarde cambié a un plan familiar. Se realizan 2 cobros, el Premium y el familiar? O cómo es el cobro?

  • Newbie
  •   Premium: El día de ayer realicé el pago de mi cuenta Premium, pero minutos más tarde cambié a un plan familiar. Se realizan 2 cobros, el Premium y el familiar? O cómo es el cobro?
  • Alfredo
  • Roadie
  • 612 Views
  • 3 replies
  • 0 likes
  • 612 Views
  • 3 replies
  • 0 likes

Can't Subscribe to Premium

PlanFree/Premium/StudentCountry USDeviceiPhone 6s, Dell InspironOperating SystemiOS 10, Windows 10 My Question or Issue Been trying to subscribe to a Premium account for the past few days. Once I've filled all of my information out correctly and hit ...

  • Newbie
  • Plan Free/Premium/Student Country  US Device iPhone 6s, Dell Inspiron Operating System iOS 10, Windows 10   My Question or Issue  Been trying to subscribe to a Premium accoun...
  • Luke
  • Spotify Star
  • 300 Views
  • 1 replies
  • 0 likes
  • 300 Views
  • 1 replies
  • 0 likes

Wechseln die Datum für premium Zahlung

Hallo Unterstützung Team,ich zahle meiner premium Konto am 18ten am Monat. Ist es möglich den Datum zu wechseln am 26en am Monat? Mit freundlichen Grüße,Svetoslav Krastev

  • Newbie
  • Hallo Unterstützung Team, ich zahle meiner premium Konto am 18ten am Monat. Ist es möglich den Datum zu wechseln am 26en am Monat?   Mit freundlichen Grüße, Svetoslav Krastev
  • Maxim
  • Spotify Star
  • 1148 Views
  • 1 replies
  • 0 likes
  • 1148 Views
  • 1 replies
  • 0 likes

Superuser Contribution Www

Boa noite, sou assinante Premium, mas a um tempo que n uso o app e vem descontando todo mês na minha fatura, e n consigo entrar nao consigo fazer o cancelamento, já tentei entrar na conta , mas n entra na msm, peço que cancelem por favor, obrigado

  • Visitor
  •        Boa noite, sou assinante Premium, mas a um tempo que n uso o app e vem descontando todo mês na minha fatura, e n consigo entrar nao consigo fazer o cancelamento, já tent...
  • SergioDavid
  • Roadie
  • 281 Views
  • 1 replies
  • 0 likes
  • 281 Views
  • 1 replies
  • 0 likes

Spotify won't let me get Premium through PayPal.

Unscuscribed, but now I want to subscribe again through PayPal. Would be my 2nd time with using PayPal as a payment method, but it's not accepting for some reason. I click on "continue" on the PayPal tab, click on my payment method, "agree & continue...

  • Roadie
  • Unscuscribed, but now I want to subscribe again through PayPal. Would be my 2nd time with using PayPal as a payment method, but it's not accepting for some reason.   I click on "continue" on t...
  • Luke
  • Spotify Star
  • 600 Views
  • 3 replies
  • 0 likes
  • 600 Views
  • 3 replies
  • 0 likes

Solved!! Cannot take debit card information out

So I normally use a Spotify prepaid $10 card to continue my Premium subscription every month. Last month, I had to use a debit card to pay for it. Come time to renew again a week or so ago, and I use a Spotify $10 card again. I can't take my debit ca...

  • Casual Listener
  • So I normally use a Spotify prepaid $10 card to continue my Premium subscription every month. Last month, I had to use a debit card to pay for it.   Come time to renew again a week or so ago, ...
  • Billy-J
  • Spotify Star
  • 892 Views
  • 3 replies
  • 0 likes
  • 892 Views
  • 3 replies
  • 0 likes