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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • OscarDC
  • Moderator
  • 59348 Views
  • 25 replies
  • 5 likes
  • 59348 Views
  • 25 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 35393 Views
  • 19 replies
  • 2 likes
  • 35393 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Eni
  • Moderator
  • 26560 Views
  • 16 replies
  • 2 likes
  • 26560 Views
  • 16 replies
  • 2 likes

Payed for Premium still in Trial modus

I just payed successfully for Premium, but it is still in trial mode. I checked it on several devices.

  • Newbie
  • I just payed successfully for Premium, but it is still in trial mode. I checked it on several devices. 
  • jackliexe
  • Regular
  • 134 Views
  • 1 replies
  • 0 likes
  • 134 Views
  • 1 replies
  • 0 likes

Credit Card/ Country Change

Okay, so I've been trying to change my payment type multiple times. First day I tried, it at least let me forward, but didn't accept any of my cards. Yesterday and today, it doesn't even let me try, can't get further than "Subscription" and "Update"....

  • Newbie
  • Okay, so I've been trying to change my payment type multiple times. First day I tried, it at least let me forward, but didn't accept any of my cards. Yesterday and today, it doesn't even let me try, ...
  • Amulos
  • Newbie
  • 169 Views
  • 2 replies
  • 0 likes
  • 169 Views
  • 2 replies
  • 0 likes

Started a trial but also payd

Hello, a few minutes ago i started my free 30 day trial. I used my mobile phone number for this because i had enough money on it (13,97€), now i wanted to check if they are still there because i only took a free trial for 30 days and need to pay afte...

  • Newbie
  • Hello, a few minutes ago i started my free 30 day trial. I used my mobile phone number for this because i had enough money on it (13,97€), now i wanted to check if they are still there because i only...
  • 105 Views
  • 0 replies
  • 0 likes
  • 105 Views
  • 0 replies
  • 0 likes

Active Duty Military Discount

Is there and active duty discount just like the students?

  • Casual Listener
  • Is there and active duty discount just like the students?
  • Nmathieu408
  • Newbie
  • 19712 Views
  • 4 replies
  • 0 likes
  • 19712 Views
  • 4 replies
  • 0 likes

Solved!! Updating Credit Card Information

Hi, I recently got a new credit card and went into Spotify to change my payment details. When I tried to update the card, it took me to the "verify student information" (enter your name and school) page. Now, when I first got this account I was recei...

  • Casual Listener
  • Hi, I recently got a new credit card and went into Spotify to change my payment details. When I tried to update the card, it took me to the "verify student information" (enter your name and school) p...
  • sotercamila
  • Newbie
  • 570 Views
  • 3 replies
  • 0 likes
  • 570 Views
  • 3 replies
  • 0 likes

Superuser Contribution Payment for premium increased

Hi, my payment for premium has gone up to £9.99, when I’m a student so it should be £4.99. Can you help with this?

  • Newbie
  • Hi,   my payment for premium has gone up to £9.99, when I’m a student so it should be £4.99. Can you help with this?
  • Melody
  • Community Manager
  • 177 Views
  • 1 replies
  • 0 likes
  • 177 Views
  • 1 replies
  • 0 likes

Unable to update my credit card info

I'm trying to update my credit card info. I'm following the instructions but when I click on the "update" button it doesn't do anything. It doesn't give me any options to change my cc info. The page just refreshes.

  • Newbie
  • I'm trying to update my credit card info. I'm following the instructions but when I click on the "update" button it doesn't do anything. It doesn't give me any options to change my cc info. The page ...
  • francislecuisto
  • Newbie
  • 175 Views
  • 2 replies
  • 0 likes
  • 175 Views
  • 2 replies
  • 0 likes

Superuser Contribution spotify + hulu accounts won't link

So, I signed up for the student bundle of the premium and hulu, but my hulu won't link with the spotify acct. I contacted Hulu. The email associated is no where in their system. My card was charged, but something still went wrong in the signup proces...

  • Casual Listener
  • So, I signed up for the student bundle of the premium and hulu, but my hulu won't link with the spotify acct. I contacted Hulu. The email associated is no where in their system. My card was charged, ...
  • Melody
  • Community Manager
  • 235 Views
  • 1 replies
  • 0 likes
  • 235 Views
  • 1 replies
  • 0 likes

pagamento nao registrado

Boa tarde, meu pagamento nao foi registrado e eu nao consigo renovar o premium por conta dessa pendencia. Onde eu consigo gerar um boleto, ou pagar esse mes que nao foi registrado, ou como eu resolvo esse problema pra conseguir renovar meu premium?Ob...

  • Newbie
  • Boa tarde, meu pagamento nao foi registrado e eu nao consigo renovar o premium por conta dessa pendencia. Onde eu consigo gerar um boleto, ou pagar esse mes que nao foi registrado, ou como eu resolvo...
  • Bittencourt
  • Spotify Star
  • 204 Views
  • 3 replies
  • 0 likes
  • 204 Views
  • 3 replies
  • 0 likes

Superuser Contribution Credit card/country problem

Hey!So in my home country (Portugal) I had spotify premium, but when I moved to Italy 2 months ago I started the free spotify. Now I want premium again, but when I enter my credit card details (the same card I always used to pay), it says the card is...

  • Casual Listener
  • Hey! So in my home country (Portugal) I had spotify premium, but when I moved to Italy 2 months ago I started the free spotify.  Now I want premium again, but when I enter my credit card detai...
  • kookiemin007
  • Newbie
  • 331 Views
  • 3 replies
  • 0 likes
  • 331 Views
  • 3 replies
  • 0 likes

Direct debit failed

I have spotify premium but the direct debit failed due to insufficient money on my account. Now my account has been disabled, but there's enough money on my account now and I'd like to pay. But since my account has been disabled I have no idea how se...

  • Newbie
  • I have spotify premium but the direct debit failed due to insufficient money on my account. Now my account has been disabled, but there's enough money on my account now and I'd like to pay. But since...
  • CzechFencer
  • Composer
  • 184 Views
  • 1 replies
  • 0 likes
  • 184 Views
  • 1 replies
  • 0 likes

no puedo pagar spotify premium

ha ocurrido un error enel pago vuelve a intentarlo o usa otro metodo de pago, es el mensaje que sale luego de la transaccion de spotify premium ademas de que ya me cobraron 0.99$ en mi cuenta. alguna solucion?? sigo sin obtener premium.

  • Newbie
  • ha ocurrido un error enel pago vuelve a intentarlo o usa otro metodo de pago, es el mensaje que sale luego de la transaccion de spotify premium ademas de que ya me cobraron 0.99$ en mi cuenta. alguna...
  • CrAt0S1
  • Newbie
  • 250 Views
  • 1 replies
  • 0 likes
  • 250 Views
  • 1 replies
  • 0 likes

payment issues

I currently live in Canada and want to apply for premium but I cant use my credit card for another country.Is there any way around this

  • Newbie
  • I currently live in Canada and want to apply for premium but I cant use my credit card for another country. Is there any way around this
  • Maxim
  • Spotify Star
  • 133 Views
  • 1 replies
  • 0 likes
  • 133 Views
  • 1 replies
  • 0 likes

Solved!! Billed $4.99 for enquiring about student account

I was checking out the options through the Hulu/Spotify student plan and had entered my information before being able to proceed to see how they verify students. Once clicking off the website I had noticed my account was billed the $4.99 and my Spoti...

  • Newbie
  • I was checking out the options through the Hulu/Spotify student plan and had entered my information before being able to proceed to see how they verify students. Once clicking off the website I had n...
  • Maxim
  • Spotify Star
  • 172 Views
  • 1 replies
  • 0 likes
  • 172 Views
  • 1 replies
  • 0 likes

Wrong Payment location and subscription amount

Hi! I got some payment problems with a local card so I used a Payoneer card in my profile. It asked me to change locations so I did but then I noticed that I my subscription went from US$5.99 to £9.99 + Tax. I'm currently in El Salvador (nowhere near...

  • Casual Listener
  • Hi!   I got some payment problems with a local card so I used a Payoneer card in my profile. It asked me to change locations so I did but then I noticed that I my subscription went from US$5.9...
  • Maxim
  • Spotify Star
  • 349 Views
  • 3 replies
  • 0 likes
  • subscription problem
  • 349 Views
  • 3 replies
  • 0 likes

Superuser Contribution Por qué me cobraron ya el mes de prueba, cuando pone que es al finalizar!

No entiendo por qué spotify me cobró este mes ya en la cuenta de banco el mes de prueba si se supone que es gratis y que empiezas a pagar el otro mes, voy a cancelar la suscripción y me pasó a Apple Music, esto es pura publicidad engañosa. Fue poner ...

  • Newbie
  • No entiendo por qué spotify me cobró este mes ya en la cuenta de banco el mes de prueba si se supone que es gratis y que empiezas a pagar el otro mes, voy a cancelar la suscripción y me pasó a Apple ...
  • Rodrigomendozac
  • Casual Listener
  • 7117 Views
  • 3 replies
  • 1 likes
  • 7117 Views
  • 3 replies
  • 1 likes

Creating an account in a different country then the credit card

Hey everyone! It’s been more then a week now since I created my Spotify account (I ve created it in Colombia) So I wanted to pay for the Premium account but it’s impossible to make the paiment! The reason must be that my Credit Card is from Switzerla...

  • Newbie
  • Hey everyone!    It’s been more then a week now since I created my Spotify account (I ve created it in Colombia) So I wanted to pay for the Premium account but it’s impossible to make the...
  • Maxim
  • Spotify Star
  • 90 Views
  • 1 replies
  • 0 likes
  • 90 Views
  • 1 replies
  • 0 likes

Abonnement

Good evening, I have accidentally to forget to cancel my subscription Spotify and I was sold on my 9,99-euro account Paypal. How may I be paid off?

  • Newbie
  • Good evening, I have accidentally to forget to cancel my subscription Spotify and I was sold on my 9,99-euro account Paypal. How may I be paid off?
  • jackliexe
  • Regular
  • 117 Views
  • 1 replies
  • 0 likes
  • 117 Views
  • 1 replies
  • 0 likes

Gift card

I have just purchased a gift card for myself. Redeemed using code everything accepted but when I sign into Spotify it still shows my old FREE account and not the premium I paid for.

  • Visitor
  • I have just purchased a gift card for myself. Redeemed using code everything accepted but when I sign into Spotify it still shows my old FREE account and not the premium I paid for.
  • jackliexe
  • Regular
  • 97 Views
  • 1 replies
  • 0 likes
  • 97 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can´t pay premium, spotify won´t accept my CC

I had to renew my credit card from my bank, after that, the suscription to spotify didn´t work since they couldn´t charge to my old credit card, but when i added the new credit card, the web page didn´t accept it, it made me go back to the free accou...

  • Newbie
  • I had to renew my credit card from my bank, after that, the suscription to spotify didn´t work since they couldn´t charge to my old credit card, but when i added the new credit card, the web page did...
  • ignacionovoa
  • Newbie
  • 213 Views
  • 2 replies
  • 0 likes
  • 213 Views
  • 2 replies
  • 0 likes