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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5199 Views
  • 23 replies
  • 2 likes
  • 5199 Views
  • 23 replies
  • 2 likes

3 month premium trial not working

I'm trying to buy the 3 month premium trial for 0.99 and I'm buying it with a paypal and it all works up until after i log into my paypal? I keep pressing Continue and then Agree and Pay with my paypal but it takes me right back to the page where I p...

  • Newbie
  • I'm trying to buy the 3 month premium trial for 0.99 and I'm buying it with a paypal and it all works up until after i log into my paypal? I keep pressing Continue and then Agree and Pay with my payp...
  • Maxim
  • Spotify Star
  • 178 Views
  • 1 replies
  • 0 likes
  • 178 Views
  • 1 replies
  • 0 likes

Can't purchase premium

I can not purchase premium.I tried with two different credit cards but i got error.

  • Visitor
  • I can not purchase premium.I tried with two different credit cards but i got error.
  • Bittencourt
  • Spotify Star
  • 447 Views
  • 5 replies
  • 0 likes
  • 447 Views
  • 5 replies
  • 0 likes

Superuser Contribution Cobro doble

Desde hace 3 meses spotify me ha cobrado doble se supone que es 100 pesos al mes pero me cobra 200 pesos desde hace 3 meses

  • Casual Listener
  • Desde hace 3 meses spotify me ha cobrado doble se supone que es 100 pesos al mes pero me cobra 200 pesos desde hace 3 meses
  • h5pczrs-5d_f8
  • Newbie
  • 2621 Views
  • 12 replies
  • 1 likes
  • 2621 Views
  • 12 replies
  • 1 likes

I made a mistake

PlanFree/PremiumCountry DevicePC, iphone 6Operating SystemWindows 10, iOS11 My Question or Issue I made a mistake today, I grabbed and got spotify premium but on the wrong account as I made that with facebook which I WOULD want to connect to but not ...

  • Newbie
  • Plan Free/Premium Country   Device PC, iphone 6 Operating System Windows 10, iOS11   My Question or Issue  I made a mistake today, I grabbed and got spotify premium but on th...
  • Hubo
  • Community Legend
  • 403 Views
  • 1 replies
  • 0 likes
  • 403 Views
  • 1 replies
  • 0 likes

Superuser Contribution Won't upgrade to premium!

I purchased three months of premium for 99p but I am still not receiving premium. I have logged out and back in again, deleted and re downloaded the app etc but still nothing. I have had a receipt of my purchase and the money is out of my account. An...

  • Casual Listener
  • I purchased three months of premium for 99p but I am still not receiving premium. I have logged out and back in again, deleted and re downloaded the app etc but still nothing. I have had a receipt of...
  • x2s54_7g-ue6n
  • Casual Listener
  • 733 Views
  • 13 replies
  • 0 likes
  • 733 Views
  • 13 replies
  • 0 likes

Solved!! Premium Subscription Deal

PlanPremiumCountry United StatesDeviceN/AOperating SystemWindows 10 My Question or Issue I had just recently purchased premium to get 3 months for 9.99, but just after I was told about a deal to get 3 months for 0.99. Is it possible to refund my tran...

  • Casual Listener
  • Plan Premium Country  United States Device N/A Operating System Windows 10   My Question or Issue  I had just recently purchased premium to get 3 months for 9.99, but just af...
  • Maxim
  • Spotify Star
  • 424 Views
  • 5 replies
  • 0 likes
  • 424 Views
  • 5 replies
  • 0 likes

Change payment date

Spotify Username1242163768PlanPremiumCountry USDeviceS8+, PCOperating SystemAndroid Oreo, Windows 10 My Question or Issue I've been looking for an option to change my billing date. It doesn't appear listed in account management.

  • Casual Listener
  •   Spotify Username 1242163768 Plan Premium Country  US Device S8+, PC Operating System Android Oreo, Windows 10   My Question or Issue  I've been looking for an ...
  • Maxim
  • Spotify Star
  • 211 Views
  • 1 replies
  • 0 likes
  • 211 Views
  • 1 replies
  • 0 likes

Canceling Spotify with Rogers (Canada)

I signed up for the 6 month Free promotion of Spotify through Rogers (Canada) but would like to switch my monthly billing back to Spotify but it's imposible to do. If you try contacting Rogers they tell you to contact Spotify and when you log into Sp...

  • Casual Listener
  • I signed up for the 6 month Free promotion of Spotify through Rogers (Canada) but would like to switch my monthly billing back to Spotify but it's imposible to do.   If you try contacting...
  • pixelflex
  • Casual Listener
  • 1114 Views
  • 6 replies
  • 0 likes
  • 1114 Views
  • 6 replies
  • 0 likes

Superuser Contribution Premium werkt niet!

Hallo allemaal, Ik heb een vraag, ik heb sinds vandaag mijn account weer geupgraded naar spotify premium. Nu is de betaling netjes gelukt en ik heb een betalingsbewijs ontvangen.Ook staat er in mijn account dat ik nu weer een premium abbonement heb. ...

  • Newbie
  • Hallo allemaal,   Ik heb een vraag, ik heb sinds vandaag mijn account weer geupgraded naar spotify premium. Nu is de betaling netjes gelukt en ik heb een betalingsbewijs ontvangen. Ook staa...
  • Alfredo
  • Roadie
  • 4268 Views
  • 1 replies
  • 0 likes
  • 4268 Views
  • 1 replies
  • 0 likes

Superuser Contribution payment details change option missing, Error in http call to switch to free

According to spotify help pagessupport.spotify.com/mt/account_payment_help/payment_help/change-payment-details/and as well as several other threads,I should be able to change payment details from the Subscription page, however in my caseHowever in my...

  • Newbie
  • According to spotify help pages support.spotify.com/mt/account_payment_help/payment_help/change-payment-details/ and as well as several other threads, I should be able to change payment details fr...
  • TrulyGordin
  • Gig Goer
  • 245 Views
  • 2 replies
  • 0 likes
  • 245 Views
  • 2 replies
  • 0 likes

Superuser Contribution Paguei o Premium e foi cobrado além dos 16,90

Contratei o Premium pelo terceiro mês, após o mês grátis e me foi cobrado no cartão R$26,90, quando deveria ser apenas 16,90. Por que isso? Como faço para resolver isso?

  • Newbie
  • Contratei o Premium pelo terceiro mês, após o mês grátis e me foi cobrado no cartão R$26,90, quando deveria ser apenas 16,90. Por que isso? Como faço para resolver isso?
  • Alfredo
  • Roadie
  • 162 Views
  • 1 replies
  • 0 likes
  • 162 Views
  • 1 replies
  • 0 likes

Cannot find a subscribe button on my ad

I was listening on spotify and met with an ad which showed me that i can purchase 3 months of subscription.It was in this link. https://www.spotify.com/ph/comeback/mobile/?utm_source=Spotify_premiumupsell&utm_medium=dynamic_upsell&utm_campaign=2018q2...

  • Regular
  • I was listening on spotify and met with an ad which showed me that i can purchase 3 months of subscription. It was in this link.    https://www.spotify.com/ph/comeback/mobile/?utm_source...
  • 12136429760
  • Regular
  • 404 Views
  • 5 replies
  • 0 likes
  • 404 Views
  • 5 replies
  • 0 likes

No puedo pagar mi suscripción me da error

Estuve intentando pagar el mes premium pero no me deja, antes si ,alguien tiene una solución:?

  • Visitor
  •  Estuve intentando pagar el mes premium pero no me deja, antes si ,alguien tiene una solución:?  
  • to4wrfsk0-_h
  • Newbie
  • 185 Views
  • 1 replies
  • 0 likes
  • 185 Views
  • 1 replies
  • 0 likes

Spotify ending with partner plan

PlanFree/Premium through Roger mobileCanada My Question or Issue2-yr free plan with partner (Rogers) ends today. I know I have to cancel with them and subscribe directly with Spotify for family plan $14.99/mos. Will I be able to keep same account nam...

  • Newbie
  •   Plan Free/Premium through Roger mobile Canada    My Question or Issue 2-yr free plan with partner (Rogers) ends today.  I know I have to cancel with them and subscribe dir...
  • Maxim
  • Spotify Star
  • 231 Views
  • 1 replies
  • 0 likes
  • 231 Views
  • 1 replies
  • 0 likes

Spotify premium Vodafone

Plan/PremiumCountry IrelandDevice(iPhone Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I recently got a Vodafone red connect contract and signed up to Spotify premium however my account only says it’s the free Spotify. ...

  • Newbie
  • Plan /Premium Country  Ireland Device (iPhone 😎 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  I recently got a Vodafone red connect c...
  • Maxim
  • Spotify Star
  • 267 Views
  • 1 replies
  • 0 likes
  • 267 Views
  • 1 replies
  • 0 likes

Superuser Contribution Double charged

Payment failed for 10, I realised I was being over charged as should be on student account. Signed up for student again and was charged 5. 3 days layers was charged 10

  • Casual Listener
  • Payment failed for 10, I realised I was being over charged as should be on student account. Signed up for student again and was charged 5. 3 days layers was charged 10    
  • Jack
  • Roadie
  • 214 Views
  • 1 replies
  • 0 likes
  • 214 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify for Family expires every month!

My spotify for Family subscription expires every month. I have provided bank details and expect automatic charge every month. Instead, without further notice, my account is always reset to a Free account. I have checked with my bank, there are suffic...

  • Newbie
  • My spotify for Family subscription expires every month. I have provided bank details and expect automatic charge every month. Instead, without further notice, my account is always reset to a Free acc...
  • Jack
  • Roadie
  • 246 Views
  • 1 replies
  • 1 likes
  • 246 Views
  • 1 replies
  • 1 likes

Superuser Contribution Ich habe seit Jahren Premium und seit Anfang 2018 wirft er mich jeden Monat raus und bucht nicht ab

Was soll ich tun? Jeden Monat neu Premium zu beantragen ist nervig und bei 5 Geräten auch aufwendig!!

  • Casual Listener
  • Was soll ich tun?  Jeden Monat neu Premium zu beantragen ist nervig und bei 5 Geräten auch aufwendig!!
  • SergioDavid
  • Roadie
  • 496 Views
  • 3 replies
  • 0 likes
  • 496 Views
  • 3 replies
  • 0 likes

end Premium from partner Spotify

Spotify UsernamemartinjanepePlanPremiumCountry NLDeviceiPhone, iPad, MacBookOperating SystemiOS, High Sierra My Question or IssueI asked KPN, a partner of Spotify, to stop my Premium I have via them so I can subscripe for Spotiy Family. They ended Pr...

  • Casual Listener
  • Spotify Username martinjanepe Plan Premium Country  NL Device iPhone, iPad, MacBook Operating System iOS, High Sierra   My Question or Issue I asked KPN, a partner of Spotify, t...
  • f-xji_dcpdtu
  • Casual Listener
  • 408 Views
  • 2 replies
  • 2 likes
  • 408 Views
  • 2 replies
  • 2 likes

Paguei boleto,mas não liberaram o premium

Paguei boleto,mas não liberaram o premium e ja recei a confirmaçao tem 7 dias isso. Estou decepcionada por pagar por um serviço que nap estou utilizando.Evilenne Wilet - *snip*

  • Newbie
  • Paguei boleto,mas não liberaram o premium e ja recei a confirmaçao tem 7 dias isso. Estou decepcionada por pagar por um serviço que nap estou utilizando. Evilenne Wilet - *snip*
  • Bittencourt
  • Spotify Star
  • 352 Views
  • 1 replies
  • 0 likes
  • 352 Views
  • 1 replies
  • 0 likes