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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 19749 Views
  • 27 replies
  • 4 likes
  • 19749 Views
  • 27 replies
  • 4 likes

I linked my premium account for students to the wrong account

PlanPremiumCountry The NetherlandsDevice(iPhone 7, Macbook Pro late 2017)Operating System(iOS 10) My Question or IssueHi, I linked my premium account for students to the wrong account! Is it possible to change the subcription to the right one?

  • Visitor
  •   Plan Premium Country  The Netherlands Device (iPhone 7, Macbook Pro late 2017) Operating System (iOS 10)   My Question or Issue Hi, I linked my premium account for student...
  • Billy-J
  • Spotify Star
  • 237 Views
  • 2 replies
  • 0 likes
  • 237 Views
  • 2 replies
  • 0 likes

Sudah bayar premium tapi di aku belum premium

PlanFree/PremiumCountry IndonesiaDeviceiPhone 6Operating System(iOS 11) My Question or Issue saya sudah melakukan pembeluan premium melalui ATM tapi sampai dengan sekarang saya belum dapat layanan premium di akun spotify saya , mohon bantuannya

  • Casual Listener
  •   Plan Free/Premium Country  Indonesia Device iPhone 6 Operating System (iOS 11)   My Question or Issue  saya sudah melakukan pembeluan premium melalui ATM tapi sampai ...
  • Billy-J
  • Spotify Star
  • 3800 Views
  • 1 replies
  • 0 likes
  • 3800 Views
  • 1 replies
  • 0 likes

i pay 9.99 for spotify premium but want to use sound trak business will i have to pay for both premi

i pay 9.99 for spotify premium but want to use sound trak business will i have to pay for both premium and soundtrack or just the soundtrack and do i need a ppl/prs licence with soundtrack

  • Newbie
  • i pay 9.99 for spotify premium but want to use sound trak business will i have to pay for both premium and soundtrack or just the soundtrack and do i need a ppl/prs licence with soundtrack
  • Jose_M
  • Spotify Star
  • 435 Views
  • 1 replies
  • 0 likes
  • 435 Views
  • 1 replies
  • 0 likes

Plan change

PlanPREMIUM (FAMILY) Country NEW ZEALAND DeviceHUAWEIOperating SystemANDROID My Question or Issue Hello, I used to be a Premium account member and have paid the price for the full year but I have switched to a Premium for Family plan. Does this mean ...

  • Casual Listener
  • Plan PREMIUM (FAMILY)  Country  NEW ZEALAND  Device HUAWEI Operating System ANDROID   My Question or Issue  Hello, I used to be a Premium account member and have pa...
  • Jose_M
  • Spotify Star
  • 506 Views
  • 3 replies
  • 0 likes
  • 506 Views
  • 3 replies
  • 0 likes

Superuser Contribution Unable to cancel subscription

My Question or IssuePayPal reimburses me, but has also informed me we’ve been attempting to cancel Spotify for at least 6 months. Over that time I’ve (we’ve) attempted dozens of times using various methods including multiple sign ins which so far app...

  • Newbie
  •  My Question or Issue PayPal reimburses me, but has also informed me we’ve been attempting to cancel Spotify for at least 6 months.   Over that time I’ve (we’ve) attempted dozen...
  • Katerina
  • Spotify Legend
  • 601 Views
  • 1 replies
  • 0 likes
  • 601 Views
  • 1 replies
  • 0 likes

can´t use my credit card

PlanFreeCountry PortugalDev Pc and Vodafone smart 4 Operating SystemAndroid My Question or Issue I cant use my credit card to buy a subscription

  • Regular
  • Plan Free Country  Portugal Dev  Pc and Vodafone smart 4   Operating System Android   My Question or Issue  I cant use my credit card to buy a subscription
  • Jose_M
  • Spotify Star
  • 1061 Views
  • 8 replies
  • 0 likes
  • 1061 Views
  • 8 replies
  • 0 likes

Can't update payment information

Dear all I was a Premium subscriber till the payment stopped working. I tried updating my credit card information with two different ones in Brazil, all confirmation data valid, and still getting an error message. Payment is not even being processed....

  • Casual Listener
  • Dear all   I was a Premium subscriber till the payment stopped working. I tried updating my credit card information with two different ones in Brazil, all confirmation data valid, and sti...
  • Billy-J
  • Spotify Star
  • 796 Views
  • 3 replies
  • 0 likes
  • 796 Views
  • 3 replies
  • 0 likes

rip off

i paying £9.99 a months to listen to music. i be fair album chart is not on the app or desktop. if we paying £9.99 a months i think you should off looking into to offer more album, i know itune music offer more with your money but them don't have cro...

  • Newbie
  •      i paying £9.99 a months to listen to music. i be fair  album chart is not on the app or desktop. if we paying £9.99 a months i think you should off looking into to off...
  • user-removed
  • Not applicable
  • 476 Views
  • 1 replies
  • 0 likes
  • 476 Views
  • 1 replies
  • 0 likes

99% invisible and RadioLab Aug 2018

PlanFree/PremiumCountry Device(iPhone 6, SurfaceBookOperating System(iOS 11, Windows 10,etc.) My Question or Issue What did you do with my favorite podcasts?

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 6, SurfaceBook Operating System (iOS 11,  Windows 10,etc.)   My Question or Issue  What did you do with my favorite podca...
  • user-removed
  • Not applicable
  • 408 Views
  • 3 replies
  • 0 likes
  • 408 Views
  • 3 replies
  • 0 likes

Advertising on a premium account.

PlanPremiumCountry CanadaDeviceiPhone 7Operating SystemiOS 10 My Question or Issue Pretty sure this is considered advertisement..but I pay 9.99$ every month to not see any so I’d appreciate this not to on there anyone else agree it’s like drake again...

4C4F7E06-6EDF-42B3-9FE9-DD02FC7F6F4F.png
  • Newbie
  •   Plan Premium Country  Canada Device iPhone 7 Operating System iOS 10   My Question or Issue  Pretty sure this is considered advertisement..but I pay 9.99$ every month...
  • Jose_M
  • Spotify Star
  • 316 Views
  • 1 replies
  • 0 likes
  • 316 Views
  • 1 replies
  • 0 likes

Unable to proceed payment

Plan StudentFree/Premium PremiumCountry HK My Question or IssueMy HK credit card has recently been expired, so I was notified that my payment method is no longer valid. When I tried to proceed the payment with my other credit cards, Spotify did not h...

  • Newbie
  • Plan Student Free/Premium Premium Country HK      My Question or Issue My HK credit card has recently been expired, so I was notified that my payment method is no longer valid. W...
  • Jose_M
  • Spotify Star
  • 335 Views
  • 1 replies
  • 0 likes
  • 335 Views
  • 1 replies
  • 0 likes

Song not available anymore

Premium userJust now searching for song title candle in the wind covered by ed sheeran which is on the elthon john revamp album before. But sadly it is not there anymore . Is there any chance i can get to play that song again pls. It is my favourite ...

  • Newbie
  • Premium user Just now searching for song title candle in the wind covered by ed sheeran which is on the elthon john revamp album before. But sadly it is not there anymore . Is there any chance i can...
  • Billy-J
  • Spotify Star
  • 378 Views
  • 1 replies
  • 0 likes
  • 378 Views
  • 1 replies
  • 0 likes

Overdraft Fee?!

I’ve had Spotify Premium for quite a while now. My account was recently $4 short. The next day, I added $120 to my account to make up for the $4. Now, I’m finding a $35+ Overdraft Fee?!?! This was AFTER the $9.99 Monthly Fee was removed!!! If the “Ov...

  • Newbie
  • I’ve had Spotify Premium for quite a while now. My account was recently $4 short. The next day, I added $120 to my account to make up for the $4. Now, I’m finding a $35+ Overdraft Fee?!?! This was AF...
  • Billy-J
  • Spotify Star
  • 1116 Views
  • 1 replies
  • 0 likes
  • 1116 Views
  • 1 replies
  • 0 likes

Accidentally chose wrong subscription

PlanFree/PremiumCountry DeviceLG V20Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I accidentally chose the family premium subsciption when I just wanted the regular premium. I need a refund and the subsciption switched

  • Newbie
  • Plan Free/Premium Country   Device LG V20 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  I accidentally chose the family premium subsci...
  • Billy-J
  • Spotify Star
  • 551 Views
  • 1 replies
  • 0 likes
  • 551 Views
  • 1 replies
  • 0 likes

How to keep ads whilst using Spotify Premium

PlanFreeCountry United StatesDeviceLG-H631/Windows (not UWP)Operating SystemAndroid 6.0/Windows 7/Windows 8.1/Windows 10My Question or IssueHello Spotify Community, I was wondering if there is a way to keep Spotify Ads whilst owning Spotify Premium, ...

  • Gig Goer
  • Plan Free Country  United States Device LG-H631/Windows (not UWP) Operating System Android 6.0/Windows 7/Windows 8.1/Windows 10 My Question or Issue Hello Spotify Community,   I ...
  • Billy-J
  • Spotify Star
  • 530 Views
  • 1 replies
  • 0 likes
  • Android
    Desktop
    Ideas Review
    Mobile
    Premium
  • 530 Views
  • 1 replies
  • 0 likes

Solved!! Remove card from one account to use on another

Hi, I just need help to remove a card I used to set up my subscription to use it for my wifes subscription I have already changed the payment details to my own card and removed hers, but whenever I try to activate the premium option on her account it...

  • Casual Listener
  • Hi, I just need help to remove a card I used to set up my subscription to use it for my wifes subscription   I have already changed the payment details to my own card and removed hers, but whe...
  • Billy-J
  • Spotify Star
  • 1666 Views
  • 3 replies
  • 0 likes
  • 1666 Views
  • 3 replies
  • 0 likes

random spotify guy

PlanPremium FamilyCountry NetherlandsDeviceIPhone 7Operating SystemiOS 11 My Question or Issue I wanted to add someone to my spotify family account. But when i looked there to do that there was this random guy in my spotify family which i don't no en...

  • Newbie
  •   Plan Premium Family Country  Netherlands Device IPhone 7 Operating System iOS 11   My Question or Issue  I wanted to add someone to my spotify family account. But whe...
  • Jose_M
  • Spotify Star
  • 641 Views
  • 1 replies
  • 0 likes
  • 641 Views
  • 1 replies
  • 0 likes

Redeem gift cards but dont use

PlanPremiumCountryUK My Question or IssueI was bought a number of Spotify giftcards last year and they say they expire after 12 months. I was not ready to use them as I have another 4 months of another music subscription left to run. I thought I woul...

  • Newbie
  • Plan Premium Country UK      My Question or Issue I was bought a number of Spotify giftcards last year and they say they expire after 12 months. I was not ready to use them as I...
  • Bethany_Dawn
  • Community Legend
  • 386 Views
  • 1 replies
  • 0 likes
  • 386 Views
  • 1 replies
  • 0 likes

6O days offer doesn't let me get it

PlanFree/PremiumCountry TurkeyDeviceOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I haven't bought or tried premium before, so I don't know what the issue. It clearly says 60 days premium trial both on mobile and deskto...

  • Casual Listener
  • Plan Free/Premium Country  Turkey Device Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  I haven't bought or tried premium before, so I d...
  • Billy-J
  • Spotify Star
  • 681 Views
  • 3 replies
  • 0 likes
  • 681 Views
  • 3 replies
  • 0 likes

Upgrade to Family

My Question or Issue My payment information had to be updated to charge me for my subscription. But when it finally charged me, it reverted me to Premium. I want to get my family back but don’t want to be changed twice.

  • Casual Listener
  • My Question or Issue  My payment information had to be updated to charge me for my subscription. But when it finally charged me, it reverted me to Premium. I want to get my family back but don’...
  • Billy-J
  • Spotify Star
  • 515 Views
  • 5 replies
  • 0 likes
  • Subscription
  • 515 Views
  • 5 replies
  • 0 likes