Help - Subscriptions

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Jmoney76
Visitor
2023-08-09 4:33:02 PM
a week ago
ab01545945
Visitor
84620 Views
50 replies
4 likes

84620 Views
50 replies
4 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

JoeFoSho
Music Fan
2023-10-16 9:24:16 PM
Tuesday
nacho121
Visitor
10469 Views
24 replies
2 likes

10469 Views
24 replies
2 likes

I cant pay for premium, it wont accept any card

I've tried paying for premium today from multiple internet connections, tried using multiple different cards, all of which are 3D secure and meet all the other requirements. Iv'e tried buying a gift card, that didnt work. Everytime I try I get the er...

JoshMunkie
Newbie
I've tried paying for premium today from multiple internet connections, tried using multiple different cards, all of which are 3D secure and meet all the other requirements. Iv'e tried buying a gift ...
2018-07-05 9:18:50 PM
2018-07-05 11:15:16 PM
Loxer
Community Legend
407 Views
1 replies
0 likes

407 Views
1 replies
0 likes

Solved!!Superuser Contribution Cambio de Premium Universitario a Familiar

He cambiado de Premium Universitario a ser añadido a un Plan Familiar, mi pregunta es si es que me seguirán cobrando el Plan Universitario o automáticamente me dejaran de cobrar debido a que me añadieron a un Plan Familiar? Gracias

VincentDAce
Casual Listener
He cambiado de Premium Universitario a ser añadido a un Plan Familiar, mi pregunta es si es que me seguirán cobrando el Plan Universitario o automáticamente me dejaran de cobrar debido a que me añadi...
2018-07-02 10:59:23 AM
2018-07-05 9:23:29 PM
VincentDAce
Casual Listener
846 Views
2 replies
0 likes

846 Views
2 replies
0 likes

Não consigo atualizar os dados do cartão da conta familiar

Tinha uma conta premium, mas mudei de cartão e precisava atualizar os dados de pagamento para começar a cobrança no novo cartão. Quando fui atualizar os dados, não consigo colocar nenhum cartão de crédito! Mesmo seguindo todos os passos no guia do si...

DuarteCarlos
Newbie
Tinha uma conta premium, mas mudei de cartão e precisava atualizar os dados de pagamento para começar a cobrança no novo cartão. Quando fui atualizar os dados, não consigo colocar nenhum cart...
2018-07-05 7:31:46 AM
2018-07-05 8:46:32 PM
Bittencourt
Spotify Star
652 Views
1 replies
0 likes

652 Views
1 replies
0 likes

Premium, payment method and Countries

Hi everyone, I have a curiosity ...I apologize if I was not able to find an answer that is present in the forum, but I tried to find something but I did not find anything ...1) I created an account on Spotify2) The account was created in Italy3) Stil...

campanella700
Casual Listener
Hi everyone, I have a curiosity ... I apologize if I was not able to find an answer that is present in the forum, but I tried to find something but I did not find anything ... 1) I created an acc...
2018-07-04 3:38:20 PM
2018-07-05 4:37:19 PM
Coralyne
Newbie
545 Views
4 replies
0 likes

545 Views
4 replies
0 likes

I paid but I still don’t have premium

so A few days ago my monthly payment for Spotify was canceled by my bank because my card was lost and all transactions were upheld ! So , I transferred the money to Spotify through the bank portal and It went through but I still don’t have premium ye...

aj0_o
Newbie
so A few days ago my monthly payment for Spotify was canceled by my bank because my card was lost and all transactions were upheld ! So , I transferred the money to Spotify through the bank portal an...
2018-07-05 3:15:50 PM
2018-07-05 3:35:26 PM
kejt_
Community Legend
349 Views
1 replies
0 likes
Payment
Subscription

349 Views
1 replies
0 likes

Superuser Contribution Cannot Cancel

PlanPremiumCountry USADeviceSamsung Galaxy S5Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Several months ago there was a bit of confusion regarding my account, most of which was my fault. But as a result Spotify said I...

pphelps07
Casual Listener
Plan Premium Country USA Device Samsung Galaxy S5 Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Several months ago there was a ...
2018-07-04 2:33:10 AM
2018-07-05 12:06:07 PM
pphelps07
Casual Listener
694 Views
2 replies
0 likes

694 Views
2 replies
0 likes

Why have I been told I am automatically being upgraded to a family subscription from premium?

Hinge1838
Newbie
Why have I been told I am automatically being upgraded to a family subscription from premium?
2018-07-04 7:54:45 PM
2018-07-05 10:10:29 AM
Maxim
Spotify Star
314 Views
1 replies
0 likes

314 Views
1 replies
0 likes

hulu/spotify subscription gift card

PlanSpotify/Hulu combined studnet planCountry USDevice Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I have 2 hulu gift cards but I cannot redeem them through the Hulu website because the account is ran by spotify. Is t...

JSTEW2
Newbie
Plan Spotify/Hulu combined studnet plan Country US Device Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I have 2 hulu gift car...
2018-07-05 4:28:31 AM
2018-07-05 10:09:32 AM
Maxim
Spotify Star
509 Views
1 replies
0 likes

509 Views
1 replies
0 likes

My account is blocked

I'm trying to suscribe through my telephone company in Chile, Entel, so that I can pay trough my bill, but the system says that my account is blockedPlanFreeCountry ChileDeviceIphone XOperating Systemios 11.3 My Question or Issue I'm trying to suscri...

lagala4
Newbie
I'm trying to suscribe through my telephone company in Chile, Entel, so that I can pay trough my bill, but the system says that my account is blocked Plan Free Country Chile Device Iphone...
2018-07-05 2:32:21 AM
2018-07-05 9:28:00 AM
Luke
Spotify Star
280 Views
1 replies
0 likes

280 Views
1 replies
0 likes

Solved!! Family subscribtion

I wanted to subscribe from free to family but accidently subsribed to premium (one year membership). Can I change (and how) to family without loosing money?

pkracki
Newbie
I wanted to subscribe from free to family but accidently subsribed to premium (one year membership). Can I change (and how) to family without loosing money?
2018-07-04 1:18:06 PM
2018-07-05 2:29:03 AM
Bethany_Dawn
Community Legend
358 Views
1 replies
0 likes

358 Views
1 replies
0 likes

Problemi con account premium

Ho creato l'account premium per studenti, ma ancora dice che ho l'account gratuito nonostante abbia effettuato il pagamento

Dynab
Newbie
Ho creato l'account premium per studenti, ma ancora dice che ho l'account gratuito nonostante abbia effettuato il pagamento
2018-03-08 8:42:30 PM
2018-07-04 9:55:45 PM
Luke
Spotify Star
285 Views
1 replies
0 likes

285 Views
1 replies
0 likes

Payment method and county don't match

I want to sign up for spotify premium but it keeps telling me that my payment method and country don't match but it won't let me change my country to US. I'm on MX using an wells Fargo card to sign up.

Jokerzoker
Newbie
I want to sign up for spotify premium but it keeps telling me that my payment method and country don't match but it won't let me change my country to US. I'm on MX using an wells Fargo card to sign u...
2018-03-08 10:10:42 PM
2018-07-04 9:54:54 PM
Luke
Spotify Star
890 Views
1 replies
1 likes

890 Views
1 replies
1 likes

I can't pay premiun

The bank canceled the credit card that I used to pay premium now I try to pay with a prepaid card (visa) and it can't be done because always shows "an error has ocurred"

CEom
Newbie
The bank canceled the credit card that I used to pay premium now I try to pay with a prepaid card (visa) and it can't be done because always shows "an error has ocurred" 😕
2018-03-09 2:25:00 AM
2018-07-04 9:54:30 PM
Luke
Spotify Star
238 Views
1 replies
0 likes

238 Views
1 replies
0 likes

Superuser Contribution Drake ads w/ premium

Hello, I am a Premium paying customer, mostly because I'd like to avoid the ads. For the past few days, my Spotify has been RIDDLED with Drake ads. I believe the ad-free nature of Premium as advertised is misleading especially since this is affecting...

gimrigz
Casual Listener
Hello, I am a Premium paying customer, mostly because I'd like to avoid the ads. For the past few days, my Spotify has been RIDDLED with Drake ads. I believe the ad-free nature of P...
2018-07-02 3:32:15 PM
2018-07-04 9:54:07 PM
Username121213
Casual Listener
933 Views
11 replies
8 likes

933 Views
11 replies
8 likes

[update paiement]

Button "update" does nothing but refreshing the page

krykumnote2
Newbie
Button "update" does nothing but refreshing the page
2018-03-09 9:32:02 AM
2018-07-04 9:53:36 PM
Luke
Spotify Star
191 Views
1 replies
0 likes

191 Views
1 replies
0 likes

problem with 2 accounts but only able to access one of them...

My daughter has started up two accounts but we can only access one of them. She states she has used the same user name and password for both but as far as I can see this isnt possible. We are getting billed for one of them, the one we cant access...I...

user-removed
Visitor
My daughter has started up two accounts but we can only access one of them. She states she has used the same user name and password for both but as far as I can see this isnt possible. We are getting...
2018-03-11 1:25:26 AM
2018-07-04 9:51:02 PM
Luke
Spotify Star
294 Views
1 replies
0 likes

294 Views
1 replies
0 likes

"Help"| comunity

Porque no se a activado mi suspripcion si ya es hecho mi pago en oxxo escaniando el codigo si solo paso un dia desde que me dieron el codigo?

Alexis33
Newbie
Porque no se a activado mi suspripcion si ya es hecho mi pago en oxxo escaniando el codigo si solo paso un dia desde que me dieron el codigo?
2018-03-11 5:34:50 AM
2018-07-04 9:49:24 PM
Luke
Spotify Star
346 Views
1 replies
0 likes

346 Views
1 replies
0 likes

Impossibility to change payment details

My premium payment for last month was refused given that my credit card has expired. I tried updating my payment details using several devices (phone, tablet, laptop). When clicking on "update your payment details", I am never redirect to a new page ...

Anto89
Newbie
My premium payment for last month was refused given that my credit card has expired. I tried updating my payment details using several devices (phone, tablet, laptop). When clicking on "update your p...
2018-03-11 12:51:38 PM
2018-07-04 9:48:37 PM
Luke
Spotify Star
349 Views
1 replies
0 likes

349 Views
1 replies
0 likes

Superuser Contribution Duda oferta 3 meses por $9

My Question Realice hoy mi pago en el Oxxo para obtener la promoción de 3 meses por $9. Esta expiró hoy, pero mi pago se verá reflejado dentro de 1 a 3 días hábiles mi duda es la siguiente ¿se seguirá aplicando la promoción aunque se refleje después ...

JoséLuis
Newbie
My Question Realice hoy mi pago en el Oxxo para obtener la promoción de 3 meses por $9. Esta expiró hoy, pero mi pago se verá reflejado dentro de 1 a 3 días hábiles mi ...
2018-07-01 2:40:23 PM
2018-07-04 9:44:36 PM
Aimee_T
Roadie
340 Views
1 replies
0 likes
Pago

340 Views
1 replies
0 likes

You owe me money

Hi!It turns out I payed you several days in a row. I would like to get my money back. None of your other questions on your page can help me. Can I just get an email adress or a phone number to call??

jkalvik
Newbie
Hi! It turns out I payed you several days in a row. I would like to get my money back. None of your other questions on your page can help me. Can I just get an email adress or a phone number to call...
2018-03-11 4:29:46 PM
2018-07-04 9:33:16 PM
Luke
Spotify Star
301 Views
1 replies
0 likes

301 Views
1 replies
0 likes

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