Help - Subscriptions

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Jmoney76
Visitor
2023-08-09 4:33:02 PM
2 weeks ago
31cbjsu37dejcx2thbty
Visitor
183953 Views
116 replies
12 likes

183953 Views
116 replies
12 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

JoeFoSho
Music Fan
2023-10-16 9:24:16 PM
3 weeks ago
TiBlack
Newbie
20872 Views
28 replies
4 likes

20872 Views
28 replies
4 likes

Kein Premium trotz Zahlung

PlanFree/PremiumCountry GermanyDeviceLG G4Operating SystemAndroid Nougat My Question or Issue Hallo, ich habe am Donnerstag, den 30.08.2018 mein Spotify Konto per Gutschein aufgeladen, heute jedoch teilen mir App und Kontoübersicht mit, dass ich kein...

Dunkelwelt666
Newbie
Plan Free/Premium Country Germany Device LG G4 Operating System Android Nougat My Question or Issue Hallo, ich habe am Donnerstag, den 30.08.2018 mein Spo...
2018-09-07 12:39:09 PM
2018-09-08 4:12:58 PM
Billy-J
Spotify Star
350 Views
1 replies
0 likes

350 Views
1 replies
0 likes

I can not go back from Premium to free suscription and I've been charged in my credit card

PlanPremiumCountrySpainDeviceSamsung Galaxy 8Plus I got a free subscription to Spotify Premium 3 months ago and this subscription finished by late august. When I tried to cancel this free premium subscription to go back to Free subscription I couldn’...

mariuge32
Casual Listener
Plan Premium Country Spain Device Samsung Galaxy 8Plus I got a free subscription to Spotify Premium 3 months ago and this subscription finished by late august. When I tried to...
2018-09-07 1:45:56 PM
2018-09-08 4:08:45 PM
Billy-J
Spotify Star
216 Views
1 replies
0 likes

216 Views
1 replies
0 likes

Spotify Doesn't Accept Both of My Cards

CountryTurkey My Question or Issue I've been using Premium for Family for months now and I was paying it with my Ininal card. Recently I got my own bank account and a debit card for that account. So yesterday (which was the payment day for spotify) B...

hilasonmez
Newbie
Country Turkey My Question or Issue I've been using Premium for Family for months now and I was paying it with my Ininal card. Recently I got my own bank account and a debit ...
2018-09-08 11:19:59 AM
2018-09-08 3:33:56 PM
Luke
Spotify Star
245 Views
1 replies
0 likes

245 Views
1 replies
0 likes

When upgrading to premium do you get 30 days free ?

Read topic

Ryunosuke
Newbie
Read topic
2018-09-08 1:01:15 AM
2018-09-08 4:12:38 AM
Billy-J
Spotify Star
203 Views
1 replies
0 likes

203 Views
1 replies
0 likes

Solved!! Email Offer Not registering

I got an email eralier today from hello@spotify.com with the title "Play it out loud: Premium is free for 30 days," but when I clicked the link, I was just sent to the regular subscription page, with some referral tags in the URL, one was (utm_campai...

jumpbubble
Casual Listener
I got an email eralier today from hello@spotify.com with the title "Play it out loud: Premium is free for 30 days," but when I clicked the link, I was just sent to the regular s...
2018-09-07 1:27:36 AM
2018-09-07 9:59:16 PM
Billy-J
Spotify Star
684 Views
5 replies
0 likes

684 Views
5 replies
0 likes

Premium charges

PlanFree/PremiumCountry PhilippinesDeviceOppo F7Operating SystemAndroid My Question or Issue:This app has been charging 4times on my account even though my subscription was free. I don't know how to cancel my subscription, and when I go to help and f...

archi26
Newbie
Plan Free/Premium Country Philippines Device Oppo F7 Operating System Android My Question or Issue: This app has been charging 4times on my account even though my subscription ...
2018-09-07 4:36:26 PM
2018-09-07 9:43:30 PM
Billy-J
Spotify Star
229 Views
1 replies
0 likes

229 Views
1 replies
0 likes

Superuser Contribution School Email

PlanStudent PremiumCountry USA My Question or IssueI had a student account about 2 years ago. I switched streaming services but now want to go back to spotify. I forgot my account information so I signed up again and tried to sign up for the student ...

FranchisePang
Newbie
Plan Student Premium Country USA My Question or Issue I had a student account about 2 years ago. I switched streaming services but now want to go back to spotify. I forgot my...
2018-09-04 11:05:06 PM
2018-09-07 4:48:44 PM
Jemi
Spotify Legend
435 Views
1 replies
0 likes

435 Views
1 replies
0 likes

Solved!!Superuser Contribution Spotify me está cobrando quincenalmente

Apenas pague en el inicio de este mes y me va a cobrar $149 el dia 16, ya esta esta cobrando quincenalmente Spotify??PlanFamily PlanCountry MexicoDevice(iPhone 8,Motorola)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

0-upt7i5a_91k
Newbie
Apenas pague en el inicio de este mes y me va a cobrar $149 el dia 16, ya esta esta cobrando quincenalmente Spotify?? Plan Family Plan Country Mexico Device (iPhone 8,Motorola) Ope...
2018-09-06 2:18:27 AM
2018-09-07 3:52:18 PM
Jemi
Spotify Legend
333 Views
1 replies
0 likes

333 Views
1 replies
0 likes

Superuser Contribution Re: Daily Mix disappearing from Your Library

It is not just dealing mixes but all the music that I have selected downthrough the years have been taken away and further more I am planning onSpotify while your company each month for 13 or more months then taking$9.99 premium membership each of th...

meadowsregi
Casual Listener
It is not just dealing mixes but all the music that I have selected down through the years have been taken away and further more I am planning on Spotify while your company each month for 13 or mor...
2018-09-05 6:03:17 PM
2018-09-07 3:24:43 PM
Jemi
Spotify Legend
252 Views
2 replies
0 likes

252 Views
2 replies
0 likes

Can’t login on my account but Spotify still charges me every month.

PlanPremiumCountry The NetherlandsDeviceiPhone 6sOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue So a few months ago I made an account to get 3 months premium for free I paid €1 for it. My phone died and I had to login ba...

LaFlame97
Casual Listener
Plan Premium Country The Netherlands Device iPhone 6s Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue So a few months ago I made an acc...
2018-09-07 12:57:30 PM
2018-09-07 1:18:26 PM
D_G
Music Fan
385 Views
5 replies
0 likes

385 Views
5 replies
0 likes

I CAN'T PAY WITH MY VISA DEBIT!!!

I just moved from Norway to US, and now I can't re-subscribe my Premium. I changed the country, I DO have money on my card etc etc. This is soo frustrating!! What do I do, before I change service?

christineduejac
Casual Listener
I just moved from Norway to US, and now I can't re-subscribe my Premium. I changed the country, I DO have money on my card etc etc. This is soo frustrating!! What do I do, before I change service? &...
2018-09-06 6:39:39 PM
2018-09-07 12:24:00 PM
Billy-J
Spotify Star
970 Views
3 replies
0 likes

970 Views
3 replies
0 likes

Why cant I subscribe to Premium?

PlanPremium Family??Country SwedenDeviceHuawei honor 7 liteOperating SystemAndroid Oreo My Question or Issue Somehow my subscriptionhas changed to "Premium Family", and when i try to change it to only premium, it's not available for my account. Why? ...

Skyhighstandard
Newbie
Plan Premium Family?? Country Sweden Device Huawei honor 7 lite Operating System Android Oreo My Question or Issue Somehow my subscriptionhas changed to "Premium F...
2018-09-06 11:25:34 AM
2018-09-06 12:07:41 PM
Billy-J
Spotify Star
256 Views
1 replies
0 likes

256 Views
1 replies
0 likes

Family Subscription- Listen Simultaneously

Hello, I recently upgraded my premium account to a family account. but i am having some issues. we all have our seperate account but when my sister is online i cant listen to my music (and also the other way around). Spotify probably thinks we are on...

wome
Casual Listener
Hello, I recently upgraded my premium account to a family account. but i am having some issues. we all have our seperate account but when my sister is online i cant listen to my musi...
2018-09-05 3:11:37 PM
2018-09-06 12:04:54 PM
Billy-J
Spotify Star
330 Views
3 replies
0 likes

330 Views
3 replies
0 likes

My premium subscription plan and songs are gone

my Premium subscription plan and songs are gone

jasmyndevong
Newbie
my Premium subscription plan and songs are gone
2018-09-06 10:02:49 AM
2018-09-06 11:02:53 AM
Nico
Community Legend
173 Views
1 replies
0 likes

173 Views
1 replies
0 likes

Solved!!Superuser Contribution My Premium Account HACKED/Taken over

Plan: PremiumFree/PremiumCountry: NZ My Question or Issue My Prem account has been taken over. When I log in, the profile pic is not mine, the DOB has been changed and my playlsits gone, replaced by the peron who has taken over my account.Loging dets...

Hylly
Casual Listener
Plan: Premium Free/Premium Country: NZ My Question or Issue My Prem account has been taken over. When I log in, the profile pic is not mine, the DOB has been chang...
2018-09-04 6:12:15 AM
2018-09-06 7:58:19 AM
Daisy
Spotify Legend
699 Views
5 replies
1 likes

699 Views
5 replies
1 likes

How do I sign up for a premium acct, and add my son's already existing acct to our family plan?

PlanFree/PremiumCountry Device(iPhone)Operating System(iOS) My Question or Issue I just created a spotify account, and want to sign up for a family premium service. However, how to I bridge my son's already existing account, to our new family premium...

thunderace
Newbie
Plan Free/Premium Country Device (iPhone) Operating System (iOS) My Question or Issue I just created a spotify account, and want to sign up for a family premium service....
2018-09-06 3:47:29 AM
2018-09-06 3:58:29 AM
Jose_M
Spotify Star
258 Views
1 replies
1 likes

258 Views
1 replies
1 likes

Charged for an extra month.

PlanFreeCountry US My Question or Issuei recently canceled my Spotify premium account but was still charged an extra month.

o-kmggufr_di
Casual Listener
Plan Free Country US My Question or Issue i recently canceled my Spotify premium account but was still charged an extra month.
2018-09-05 11:37:21 PM
2018-09-06 1:38:31 AM
Billy-J
Spotify Star
205 Views
1 replies
0 likes

205 Views
1 replies
0 likes

Free Spotify Premium From Emails

Hey,From my emails, Spotify has given me 60 days free premium. However, when I try to claim it, I have to enter credit card info. Is there any way that I can claim it without adding the credit card info? Thanks in advance!

joyfuljww
Casual Listener
Hey, From my emails, Spotify has given me 60 days free premium. However, when I try to claim it, I have to enter credit card info. Is there any way that I can claim it without adding...
2018-09-03 6:31:30 PM
2018-09-05 10:13:27 PM
Billy-J
Spotify Star
878 Views
5 replies
0 likes

878 Views
5 replies
0 likes

Gift card nor working

My dad bought 2 gift cards one for my brother and one for me in a gas station.The guy probably forgot to activate it. We can't find the reciet, my dad is going to try to return to the station tomorrow. But if they don't want to activate? Is there any...

MarieBaet
Newbie
My dad bought 2 gift cards one for my brother and one for me in a gas station. The guy probably forgot to activate it. We can't find the reciet, my dad is going to try to return to the station...
2018-09-05 8:43:15 PM
2018-09-05 9:08:07 PM
Jose_M
Spotify Star
192 Views
1 replies
0 likes

192 Views
1 replies
0 likes

Problema Factiración

PlanPremiumCountry ArgentinaDeviceXiaomi 4AOperating SystemAndroid My Question or Issue Estimados, tengo un problema en la factuación, desde hace varios meses me estan cobrando 2 veces por el mismo plan. Como puede ser posible?

Pachi4x
Newbie
Plan Premium Country Argentina Device Xiaomi 4A Operating System Android My Question or Issue Estimados, tengo un problema en la factuación, desde hace varios meses me es...
2018-09-05 4:10:35 PM
2018-09-05 8:31:02 PM
Jose_M
Spotify Star
238 Views
1 replies
0 likes

238 Views
1 replies
0 likes

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