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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • Jeremy
  • Spotify
  • 55553 Views
  • 23 replies
  • 4 likes
  • 55553 Views
  • 23 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 33863 Views
  • 19 replies
  • 2 likes
  • 33863 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Pops63
  • Visitor
  • 23206 Views
  • 12 replies
  • 1 likes
  • 23206 Views
  • 12 replies
  • 1 likes

Superuser Contribution Lost my premium subscription...

Hi, there was a disruption in my payments due to a lost debit card. Updated my bank details, paid my monthly fee through the apple store, and I’m still only on free. I’ve logged in and out but still not working. How do I get my premium back?

  • Newbie
  • Hi, there was a disruption in my payments due to a lost debit card. Updated my bank details, paid my monthly fee through the apple store, and I’m still only on free. I’ve logged in and out but still ...
  • Aimee_T
  • Roadie
  • 124 Views
  • 1 replies
  • 0 likes
  • 124 Views
  • 1 replies
  • 0 likes

CANCEL MY ACCOUNT

I have cancelled my account three times now and am still being charged. It said it was cancelled six months ago and i was charged. I checked and it was still being charged. Canceled again and am still being charged. I checked every email i have and n...

  • Newbie
  • I have cancelled my account three times now and am still being charged. It said it was cancelled six months ago and i was charged. I checked and it was still being charged. Canceled again and am stil...
  • kejt_
  • Community Legend
  • 165 Views
  • 1 replies
  • 0 likes
  • 165 Views
  • 1 replies
  • 0 likes

my 2 year free subscription

Hi there,I just passed the one year mark in my free trial, the term was for 2 years.I am hoping that I need to reset. Please help, I need my playlists back. thanks in advance. G.

  • Casual Listener
  • Hi there, I just passed the one year mark in my free trial, the term was for 2 years. I am hoping that I need to reset. Please help, I need my playlists back.    thanks in advance. &nb...
  • Maxim
  • Spotify Star
  • 318 Views
  • 1 replies
  • 0 likes
  • 318 Views
  • 1 replies
  • 0 likes

Vergeten ! :(

ik ben mijn emailadress vergeten en ik heb in elke mail die ik me herinner gekeken of het die misschien is. Het stomme is dat ik premium heb betaald en het dus elke maand door gaat. IK WIL HET ZO GRAAG OPZEGGEN. ik gebruik het niet want ik weet niet ...

  • Newbie
  • ik ben mijn emailadress vergeten en ik heb in elke mail die ik me herinner gekeken of het die misschien is. Het stomme is dat ik premium heb betaald en het dus elke maand door gaat. IK WIL HET ZO GRA...
  • 148 Views
  • 0 replies
  • 0 likes
  • 148 Views
  • 0 replies
  • 0 likes

Premium

After your premium ends, can you still hear offline if you've downloaded the songs?

  • Visitor
  • After your premium ends, can you still hear offline if you've downloaded the songs?
  • Maxim
  • Spotify Star
  • 136 Views
  • 1 replies
  • 0 likes
  • 136 Views
  • 1 replies
  • 0 likes

After premium ends, can you still hear offline?

After you're subscription ends, are you still able to hear offline if you downloaded songs?

  • Visitor
  • After you're subscription ends, are you still able to hear offline if you downloaded songs?
  • Maxim
  • Spotify Star
  • 103 Views
  • 1 replies
  • 0 likes
  • 103 Views
  • 1 replies
  • 0 likes

Subscription payment

Good day to the support staff, I am a regular user of your app and its been a big part of my daily routine to listen to music using spotify. So may I ask what happened to the 3 month subscription payment I paid yesterday(02/10/2018). When I checked t...

  • Newbie
  • Good day to the support staff, I am a regular user of your app and its been a big part of my daily routine to listen to music using spotify. So may I ask what happened to the 3 month subscription pay...
  • ajlitt77
  • Newbie
  • 106 Views
  • 1 replies
  • 0 likes
  • 106 Views
  • 1 replies
  • 0 likes

Subscription

I am currently a branch account from a main account for Family Subscription. Is it possible to drop from a family plan, then start a new family plan of my own with me as the main branch while retaining my account and saved data?

  • Newbie
  • I am currently a branch account from a main account for Family Subscription.   Is it possible to drop from a family plan, then start a new family plan of my own with me as the main branch whil...
  • ogsoros
  • Newbie
  • 115 Views
  • 1 replies
  • 0 likes
  • 115 Views
  • 1 replies
  • 0 likes

changing country

I made my account in the US but now I have moved to Hong Kong. When I try to update my payment methods, it says wrong zip code and will not let me progress without the zipcode. Please help change my country to HK so I can switch my payment methods

  • Newbie
  • I made my account in the US but now I have moved to Hong Kong. When I try to update my payment methods, it says wrong zip code and will not let me progress without the zipcode. Please help change my ...
  • Felixh31
  • Music Fan
  • 139 Views
  • 1 replies
  • 0 likes
  • 139 Views
  • 1 replies
  • 0 likes

payment fail

I live in Canada bought two differnt pre paid visa cards and i tryed both and it said payment fail. THEY ARE BRAND NEW why are you guys having problems with payment

  • Casual Listener
  • I live in Canada  bought two differnt pre paid visa cards and i tryed both and it said payment fail. THEY ARE BRAND NEW why are you guys having problems with payment 
  • Felixh31
  • Music Fan
  • 242 Views
  • 4 replies
  • 1 likes
  • 242 Views
  • 4 replies
  • 1 likes

premium buy

I bought a membership for Spotify premium. It went through, but I want my money back. Does anyone knows that the phone to call him?

  • Casual Listener
  • I bought a membership for Spotify premium. It went through, but  I want my money back. Does anyone knows that the phone to call him?
  • Maxim
  • Spotify Star
  • 227 Views
  • 5 replies
  • 0 likes
  • 227 Views
  • 5 replies
  • 0 likes

Spotify family

Ive been a Spotify Premium user for years and now signed up for Family account. Which is not working as it should as my family members cant accept the invite due to not giving the correct address... We have moved 5 times in the last 2 years and I can...

  • Visitor
  • Ive been a Spotify Premium user for years and now signed up for Family account. Which is not working as it should as my family members cant accept the invite due to not giving the correct address... ...
  • vinjski
  • Gig Goer
  • 124 Views
  • 1 replies
  • 0 likes
  • 124 Views
  • 1 replies
  • 0 likes

Payment

My account was canceled because my friend canceled her card back in October and I can’t sign in , how do i open my account and use a different card ?

  • Casual Listener
  • My account  was canceled because my friend canceled her card back in October and I can’t sign in , how do i open my account and use a different card ?
  • rossi1911
  • Community Legend
  • 121 Views
  • 1 replies
  • 0 likes
  • 121 Views
  • 1 replies
  • 0 likes

Solved!! Discount Family Subscriptions!

Hello my son has just a premium account on spotify. I want take take a family account so he can join. Wil his premium account be stopped and transfered to our family account automaticly and his payments stopped?

  • Casual Listener
  • Hello    my son has just a premium account on spotify. I want take take a family account so he can join. Wil his premium account be stopped and transfered to our family account automaticl...
  • jaheb13
  • Casual Listener
  • 181 Views
  • 2 replies
  • 0 likes
  • 181 Views
  • 2 replies
  • 0 likes

My student account is not working

4 days ago i bought a premium account, the payment is done but it isnt workin, the status is not updating. even if a close my account in any device or check the subscription status it doesnt appear. What can i do? or how can i get my money back?

  • Casual Listener
  • 4 days ago i bought a premium account, the payment is done but it isnt workin, the status is not updating. even if a close my account in any device or check the subscription status it doesnt appear. ...
  • kejt_
  • Community Legend
  • 187 Views
  • 3 replies
  • 0 likes
  • 187 Views
  • 3 replies
  • 0 likes

Solved!! 30 day Free trial

If i activate the 30 day Free Spotify premium trial and cancel it Right away would i still have the 30 day trial and would i have to pay for the next month

  • Newbie
  • If i activate the 30 day Free Spotify premium trial and cancel it Right away would i still have the 30 day trial and would i have to pay for the next month 
  • Maxim
  • Spotify Star
  • 235 Views
  • 1 replies
  • 0 likes
  • 235 Views
  • 1 replies
  • 0 likes

I thought I signed up for 60 day free trial

Isn’t the **bleep** right now a 60 day free trial instead of a 30 day? I was hoping it was. My account says it’s just a month. Please let me know. Thanks!

  • Casual Listener
  • Isn’t the **bleep** right now a 60 day free trial instead of a 30 day? I was hoping it was. My account says it’s just a month. Please let me know. Thanks!
  • Maxim
  • Spotify Star
  • 337 Views
  • 6 replies
  • 0 likes
  • 337 Views
  • 6 replies
  • 0 likes

Unable to Use Any Payment Methods

Update: I was able to resolve the issue with Spotify's support chat. They believe there may be a glitch with the payment page. I am trying to add a payment method in order to try Spotify Premium for 30 days. I have tried 3 different forms of payment ...

  • Newbie
  • Update: I was able to resolve the issue with Spotify's support chat. They believe there may be a glitch with the payment page.    I am trying to add a payment method in order to try ...
  • MattSuda
  • Spotify Star
  • 183 Views
  • 3 replies
  • 0 likes
  • 183 Views
  • 3 replies
  • 0 likes

I've been double charged for 4 months, can I get a credit or refund?

Hi, I received an email that I had a problem with a my current payment method back in October, when I went to update the details I must have somehow accidentally set it up to pay twice. I only noticed this week that I have been making double payments...

  • Newbie
  • Hi, I received an email that I had a problem with a my current payment method back in October, when I went to update the details I must have somehow accidentally set it up to pay twice.  I only ...
  • MattSuda
  • Spotify Star
  • 90 Views
  • 1 replies
  • 0 likes
  • 90 Views
  • 1 replies
  • 0 likes