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We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
130641 Views
69 replies
10 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Moderator
62094 Views
87 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
240988 Views
148 replies
13 likes
PlanPremiumCountry South AfricaDevicePCOperating SystemWindows 10 My Question or Issue I subscribed and are being charged monthly, but I don't see premium features for my account. I have searched for the last 4 hours, but can't find help. How do I ge...
Plan Premium Country South Africa Device PC Operating System Windows 10 My Question or Issue I subscribed and are being charged monthly, but I don't see premium features ...
Roadie
320 Views
1 replies
0 likes
Who can i contact to stop being charged twice - Spotify has managed to charge both my credit card and debit card for usage - I only have one spotify account. Please advise.
Who can i contact to stop being charged twice - Spotify has managed to charge both my credit card and debit card for usage - I only have one spotify account. Please advise.
Community Legend
358 Views
1 replies
0 likes
Cómo cancelar suscripción con otra empresa y suscribirse a Spotify premium web directamente sin perder las listas
Cómo cancelar suscripción con otra empresa y suscribirse a Spotify premium web directamente sin perder las listas
Composer
322 Views
1 replies
0 likes
Yo ya contaba con mi cuenta premium, la cual pagaba por medio de Oxxo, y que se va a acabar hasta el 13/07/2018. Pero el día de hoy ingrese mi tarjeta y me apareció un cargo de 99 pesos, el cual no tenia qué suceder porque sigo teniendo mi cuenta pre...
Yo ya contaba con mi cuenta premium, la cual pagaba por medio de Oxxo, y que se va a acabar hasta el 13/07/2018. Pero el día de hoy ingrese mi tarjeta y me apareció un cargo de 99 pesos, el cual...
Roadie
393 Views
1 replies
0 likes
I get Spotify Premium for free on the plan im on with Spark. I went through the process of putting my number in and linking my Spotify account and that was fine but now I've realised that my account isn't premium and hasn't been for the past week or ...
I get Spotify Premium for free on the plan im on with Spark. I went through the process of putting my number in and linking my Spotify account and that was fine but now I've realised that my account ...
Composer
496 Views
1 replies
0 likes
There was a new update on the app on iOS and since that update I no longer have my premium subscription that I’ve had for about 4 years. I’ve never missed a payment or anything and I’m just abit confused to why it’s not working anymore. I had thousan...
There was a new update on the app on iOS and since that update I no longer have my premium subscription that I’ve had for about 4 years. I’ve never missed a payment or anything and I’m just abit conf...
Composer
292 Views
1 replies
0 likes
Hi, I am a student attending Stuyvesant High School in New York City. We are a school around 4000 strong and although we love music, a large fraction of the student body comes from low income families. To make the service more accessible to them, cou...
Hi, I am a student attending Stuyvesant High School in New York City. We are a school around 4000 strong and although we love music, a large fraction of the student body comes from low income familie...
Casual Listener
414 Views
2 replies
0 likes
PlanFreeCountry USADeviceIPhone 7 & ChromebookMy Question or Issue I am being charged still $9.99 per month, but on my account it says free. I have only had one account and one email used to register.
Plan Free Country USA Device IPhone 7 & Chromebook My Question or Issue I am being charged still $9.99 per month, but on my account it says free. I have only had one accou...
Visitor
528 Views
4 replies
1 likes
Family: keep getting kicked out due to address, even we all have and post the same address. We have a family account. We all share the same address and we all submit it exactly the same way. For months it worked. All of sudden, we were to confirm it,...
Family: keep getting kicked out due to address, even we all have and post the same address. We have a family account. We all share the same address and we all submit it exactly the same way....
Casual Listener
629 Views
2 replies
0 likes
PlanPremiumCountry USADeviceiPhone 7, Samsung S8+, HP Laptop, Mac Laptop My Question or Issue
Plan Premium Country USA Device iPhone 7, Samsung S8+, HP Laptop, Mac Laptop My Question or Issue
Not applicable
383 Views
2 replies
0 likes
PlanFamily-PremiumCountry ChileDevice My Question or IssueSomeone used my credit card to subscribe with you guys, without asking to me, so monthly I have two bills from spotify, my family plan and someones other plan, payment detail from my credit ca...
Plan Family-Premium Country Chile Device My Question or Issue Someone used my credit card to subscribe with you guys, without asking to me, so monthly I ha...
Spotify Star
269 Views
1 replies
0 likes
PlanPremiumCountry GermanyDevice Operating System(Android Oreo) My Question or Issue Hi, I'm a premium user on a family account. We have been really happy with spotify services, but we have noticed on all joined accounts that even though we don't lis...
Plan Premium Country Germany Device Operating System (Android Oreo) My Question or Issue Hi, I'm a premium user on a family account. We have been really happy...
Moderator
286 Views
1 replies
0 likes
how to cancel subscription, if I do not have the Spotify account to which my card is associated, since they stole my data. I need a solution because I'm losing money.
how to cancel subscription, if I do not have the Spotify account to which my card is associated, since they stole my data. I need a solution because I'm losing money.
Spotify Star
265 Views
1 replies
0 likes
My Question or Issue Good morning. I live in italy and my credit card is from italy. i had spotify Premium account since 9months and i have always payed with my credit card. 3days ago spotify sent me an email where my payment for this month was no go...
My Question or Issue Good morning. I live in italy and my credit card is from italy. i had spotify Premium account since 9months and i have always payed with my credi...
Newbie
324 Views
1 replies
0 likes
UK Premium trail I am currently signed upto a 3 month Premium trail for £9.99, I am only a month in but I would like to upgrade to Family. What will happen to my trail? What will I end up paying and when?
UK Premium trail I am currently signed upto a 3 month Premium trail for £9.99, I am only a month in but I would like to upgrade to Family. What will happen to my trail? What...
Community Legend
259 Views
1 replies
0 likes
I have pre-paid for 12 months but I still get an error message that I need to update the payment plan or my offline content willl dissapear. Do not reply that I should log off/log in. Just fix the issue for my account. TODAY
I have pre-paid for 12 months but I still get an error message that I need to update the payment plan or my offline content willl dissapear. Do not reply that I should log off/log in. Just fi...
Moderator
289 Views
1 replies
0 likes
PlanFree(the issue)Country USADeviceSamsung Galaxy S7 and HP DesktopOperating SystemWindows 10 My Question or Issue I went through the process of trying to purchase premium in spotify. I initially did it during the sale where you got a certain amount...
Plan Free(the issue) Country USA Device Samsung Galaxy S7 and HP Desktop Operating System Windows 10 My Question or Issue I went through the process of trying to purchase...
Spotify Legend
649 Views
4 replies
1 likes
So I’m enrolled in college, I am a rising freshman and I have had Spotify premium for a while and now I want to add Hulu and use the student discount but when I enter it it says to check my status. I have a student ID and everything though. Any ideas...
So I’m enrolled in college, I am a rising freshman and I have had Spotify premium for a while and now I want to add Hulu and use the student discount but when I enter it it says to check my status. I...
Spotify Star
375 Views
1 replies
0 likes
Boa noite! Possuo o plano premium familiar, e há uns dois meses ao invés de vir apenas uma cobrança de 26,90, estão vindo duas... Gostaria de saber o que poderia fazer para solucionar este problema... Já confirmei que os dois valores estão sendo debi...
Boa noite! Possuo o plano premium familiar, e há uns dois meses ao invés de vir apenas uma cobrança de 26,90, estão vindo duas... Gostaria de saber o que poderia fazer para solucion...
Spotify Star
707 Views
4 replies
0 likes
Using a Samsung s7 edge on the 3 network I've always been paying with my phone bill but for some reason it will no longer accept the payment this way is there any reason for this or will it be a PayPal or card payment from now on.
Using a Samsung s7 edge on the 3 network I've always been paying with my phone bill but for some reason it will no longer accept the payment this way is there any reason for this or will it be a PayP...
Roadie
423 Views
3 replies
0 likes
