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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Subscriptions

Ask here for help with Premium, payments and trials.

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Forum Posts

Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • OscarDC
  • Moderator
  • 61597 Views
  • 25 replies
  • 5 likes
  • 61597 Views
  • 25 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 36720 Views
  • 19 replies
  • 2 likes
  • 36720 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Eni
  • Moderator
  • 28015 Views
  • 16 replies
  • 3 likes
  • 28015 Views
  • 16 replies
  • 3 likes

I cancelled my subscription but I'm still premium

I have cancelled my subscription but im still premium my premium is up now and I still have it. I cancelled my old credit card and it's still on Spotify it won't let me delete it off or at least I don't know how to please help I don't want to add my ...

  • Newbie
  • I have cancelled my subscription but im still premium my premium is up now and I still have it. I cancelled my old credit card and it's still on Spotify it won't let me delete it off or at least I do...
  • Maxim
  • Spotify Star
  • 447 Views
  • 1 replies
  • 0 likes
  • 447 Views
  • 1 replies
  • 0 likes

Student premium

Please help me as soon as possible. I tryed to pay student premium, money left from my bank account and I didn't get premium. Ho I can get my money back?

  • Newbie
  • Please help me as soon as possible. I tryed to pay student premium, money left from my bank account and I didn't get premium. Ho I can get my money back? 
  • Maxim
  • Spotify Star
  • 117 Views
  • 1 replies
  • 0 likes
  • 117 Views
  • 1 replies
  • 0 likes

Superuser Contribution PROBLEMA DE PAGO

Hola!Estaba haciendo el tramite para contratar el plan premium para universitarios pero no finalice el proceso porque no tengo a la mano el documento que piden, antes de seguir salió un anuncio donde me decía que registrara mi tarjeta que no se haría...

  • Newbie
  • Hola! Estaba haciendo el tramite para contratar el plan premium para universitarios pero no finalice el proceso porque no tengo a la mano el documento que piden, antes de seguir salió un anuncio don...
  • Balaperdida
  • Newbie
  • 555 Views
  • 8 replies
  • 4 likes
  • 555 Views
  • 8 replies
  • 4 likes

Account

How do you cancel something someone bought? There is a random person on my account.

  • Newbie
  • How do you cancel something someone bought? There is a random person on my account.
  • user-removed
  • Not applicable
  • 112 Views
  • 1 replies
  • 0 likes
  • 112 Views
  • 1 replies
  • 0 likes

Student discounts and over-billing

Hi there,I'm on a student discount in Australia. I was billed $11.99 for my premium. I got that refunded and redeemed a student discount again to ensure i only pay the $5.99 student price. $5.99 was taken from my account and then an hour later a furt...

  • Newbie
  • Hi there, I'm on a student discount in Australia. I was billed $11.99 for my premium. I got that refunded and redeemed a student discount again to ensure i only pay the $5.99 student price. $5.99 wa...
  • user-removed
  • Not applicable
  • 105 Views
  • 1 replies
  • 0 likes
  • 105 Views
  • 1 replies
  • 0 likes

Premium Student Not Working

I was billed for a premium account when I have the student 4.99 a month. Why did this happen?! I want a refund!!!! I only had the student account for 9 months, why am I being billed for PREMIUM!! Fix this NOW!! I'm sick of getting ripped off - now my...

  • Newbie
  • I was billed for a premium account when I have the student 4.99 a month. Why did this happen?! I want a refund!!!! I only had the student account for 9 months, why am I being billed for PREMIUM!! Fix...
  • user-removed
  • Not applicable
  • 108 Views
  • 1 replies
  • 0 likes
  • 108 Views
  • 1 replies
  • 0 likes

Mobile Subscription Failed

How do i use the same number again since it won't work whenever i try to subscribe. It just says "Oops, something went wrong" i need help.

  • Newbie
  • How do i use the same number again since it won't work whenever i try to subscribe. It just says "Oops, something went wrong" i need help.
  • user-removed
  • Not applicable
  • 117 Views
  • 1 replies
  • 0 likes
  • 117 Views
  • 1 replies
  • 0 likes

Solved!! Cancelled subscription

I accidentally subscribed for a family subscription while intending on buying the normal premium on 6th of march and I cancelled it on the same day and it says my premium will expire on the 12th of march. Will I get part of my money back? If not then...

  • Casual Listener
  • I accidentally subscribed for a family subscription while intending on buying the normal premium on 6th of march and I cancelled it on the same day and it says my premium will expire  on the 12t...
  • phan_times
  • Community Legend
  • 223 Views
  • 3 replies
  • 0 likes
  • 223 Views
  • 3 replies
  • 0 likes

Solved!! Problema con pago con tarjeta

Hola que tál! Mi problema es que no pasa la tarjeta que intentó registrar para que se hagan los cargos de mi cuenta spotify, meses antes había utilizado una tarjeta de débito exactamente igual a la que intento usar ahora, solo cambie él plástico y ah...

  • Newbie
  • Hola que tál! Mi problema es que no pasa la tarjeta que intentó registrar para que se hagan los cargos de mi cuenta spotify, meses antes había utilizado una tarjeta de débito exactamente igual a la q...
  • ElyNu86
  • Newbie
  • 2731 Views
  • 7 replies
  • 4 likes
  • 2731 Views
  • 7 replies
  • 4 likes

Paid for Year-Long Subscription - Can I Change to Family Plan?

In December, Spotify offered me a deal to pay for the whole year for $100 (thus, saving $20 for the year) so I took them up on it and paid. I now want to switch to the family plan, but don't want to end up paying the monthly amount on top of the $100...

  • Newbie
  • In December, Spotify offered me a deal to pay for the whole year for $100 (thus, saving $20 for the year) so I took them up on it and paid.   I now want to switch to the family plan, but don't...
  • user-removed
  • Not applicable
  • 179 Views
  • 1 replies
  • 0 likes
  • 179 Views
  • 1 replies
  • 0 likes

Tidak bisa login dengan facebook, padahal ID dan password sudah benar.

Saya log in spotify dengan account facebook, account facebook saya log out dengan sendirinya dari aplikasi spotify dan tidak bisa masuk lagi padahal ID dan password sudah benar, please help..

  • Newbie
  • Saya log in spotify dengan account facebook, account facebook saya  log out dengan sendirinya dari aplikasi spotify dan tidak bisa masuk lagi padahal ID dan password sudah benar, please help..
  • 1155 Views
  • 0 replies
  • 0 likes
  • 1155 Views
  • 0 replies
  • 0 likes

Payed for Premium still in Trial modus

I just payed successfully for Premium, but it is still in trial mode. I checked it on several devices.

  • Newbie
  • I just payed successfully for Premium, but it is still in trial mode. I checked it on several devices. 
  • jackliexe
  • Regular
  • 134 Views
  • 1 replies
  • 0 likes
  • 134 Views
  • 1 replies
  • 0 likes

Credit Card/ Country Change

Okay, so I've been trying to change my payment type multiple times. First day I tried, it at least let me forward, but didn't accept any of my cards. Yesterday and today, it doesn't even let me try, can't get further than "Subscription" and "Update"....

  • Newbie
  • Okay, so I've been trying to change my payment type multiple times. First day I tried, it at least let me forward, but didn't accept any of my cards. Yesterday and today, it doesn't even let me try, ...
  • Amulos
  • Newbie
  • 170 Views
  • 2 replies
  • 0 likes
  • 170 Views
  • 2 replies
  • 0 likes

Started a trial but also payd

Hello, a few minutes ago i started my free 30 day trial. I used my mobile phone number for this because i had enough money on it (13,97€), now i wanted to check if they are still there because i only took a free trial for 30 days and need to pay afte...

  • Newbie
  • Hello, a few minutes ago i started my free 30 day trial. I used my mobile phone number for this because i had enough money on it (13,97€), now i wanted to check if they are still there because i only...
  • 105 Views
  • 0 replies
  • 0 likes
  • 105 Views
  • 0 replies
  • 0 likes

Active Duty Military Discount

Is there and active duty discount just like the students?

  • Casual Listener
  • Is there and active duty discount just like the students?
  • Nmathieu408
  • Newbie
  • 19715 Views
  • 4 replies
  • 0 likes
  • 19715 Views
  • 4 replies
  • 0 likes

Solved!! Updating Credit Card Information

Hi, I recently got a new credit card and went into Spotify to change my payment details. When I tried to update the card, it took me to the "verify student information" (enter your name and school) page. Now, when I first got this account I was recei...

  • Casual Listener
  • Hi, I recently got a new credit card and went into Spotify to change my payment details. When I tried to update the card, it took me to the "verify student information" (enter your name and school) p...
  • sotercamila
  • Newbie
  • 570 Views
  • 3 replies
  • 0 likes
  • 570 Views
  • 3 replies
  • 0 likes

Superuser Contribution Payment for premium increased

Hi, my payment for premium has gone up to £9.99, when I’m a student so it should be £4.99. Can you help with this?

  • Newbie
  • Hi,   my payment for premium has gone up to £9.99, when I’m a student so it should be £4.99. Can you help with this?
  • Melody
  • Community Manager
  • 177 Views
  • 1 replies
  • 0 likes
  • 177 Views
  • 1 replies
  • 0 likes

Unable to update my credit card info

I'm trying to update my credit card info. I'm following the instructions but when I click on the "update" button it doesn't do anything. It doesn't give me any options to change my cc info. The page just refreshes.

  • Newbie
  • I'm trying to update my credit card info. I'm following the instructions but when I click on the "update" button it doesn't do anything. It doesn't give me any options to change my cc info. The page ...
  • francislecuisto
  • Newbie
  • 175 Views
  • 2 replies
  • 0 likes
  • 175 Views
  • 2 replies
  • 0 likes

Superuser Contribution spotify + hulu accounts won't link

So, I signed up for the student bundle of the premium and hulu, but my hulu won't link with the spotify acct. I contacted Hulu. The email associated is no where in their system. My card was charged, but something still went wrong in the signup proces...

  • Casual Listener
  • So, I signed up for the student bundle of the premium and hulu, but my hulu won't link with the spotify acct. I contacted Hulu. The email associated is no where in their system. My card was charged, ...
  • Melody
  • Community Manager
  • 241 Views
  • 1 replies
  • 0 likes
  • 241 Views
  • 1 replies
  • 0 likes

pagamento nao registrado

Boa tarde, meu pagamento nao foi registrado e eu nao consigo renovar o premium por conta dessa pendencia. Onde eu consigo gerar um boleto, ou pagar esse mes que nao foi registrado, ou como eu resolvo esse problema pra conseguir renovar meu premium?Ob...

  • Newbie
  • Boa tarde, meu pagamento nao foi registrado e eu nao consigo renovar o premium por conta dessa pendencia. Onde eu consigo gerar um boleto, ou pagar esse mes que nao foi registrado, ou como eu resolvo...
  • Bittencourt
  • Spotify Star
  • 205 Views
  • 3 replies
  • 0 likes
  • 205 Views
  • 3 replies
  • 0 likes