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Subscriptions

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Forum Posts

Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • OscarDC
  • Moderator
  • 61584 Views
  • 25 replies
  • 5 likes
  • 61584 Views
  • 25 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 36716 Views
  • 19 replies
  • 2 likes
  • 36716 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Eni
  • Moderator
  • 28013 Views
  • 16 replies
  • 3 likes
  • 28013 Views
  • 16 replies
  • 3 likes

no puedo pagar spotify premium

ha ocurrido un error enel pago vuelve a intentarlo o usa otro metodo de pago, es el mensaje que sale luego de la transaccion de spotify premium ademas de que ya me cobraron 0.99$ en mi cuenta. alguna solucion?? sigo sin obtener premium.

  • Newbie
  • ha ocurrido un error enel pago vuelve a intentarlo o usa otro metodo de pago, es el mensaje que sale luego de la transaccion de spotify premium ademas de que ya me cobraron 0.99$ en mi cuenta. alguna...
  • CrAt0S1
  • Newbie
  • 250 Views
  • 1 replies
  • 0 likes
  • 250 Views
  • 1 replies
  • 0 likes

payment issues

I currently live in Canada and want to apply for premium but I cant use my credit card for another country.Is there any way around this

  • Newbie
  • I currently live in Canada and want to apply for premium but I cant use my credit card for another country. Is there any way around this
  • Maxim
  • Spotify Star
  • 133 Views
  • 1 replies
  • 0 likes
  • 133 Views
  • 1 replies
  • 0 likes

Solved!! Billed $4.99 for enquiring about student account

I was checking out the options through the Hulu/Spotify student plan and had entered my information before being able to proceed to see how they verify students. Once clicking off the website I had noticed my account was billed the $4.99 and my Spoti...

  • Newbie
  • I was checking out the options through the Hulu/Spotify student plan and had entered my information before being able to proceed to see how they verify students. Once clicking off the website I had n...
  • Maxim
  • Spotify Star
  • 173 Views
  • 1 replies
  • 0 likes
  • 173 Views
  • 1 replies
  • 0 likes

Wrong Payment location and subscription amount

Hi! I got some payment problems with a local card so I used a Payoneer card in my profile. It asked me to change locations so I did but then I noticed that I my subscription went from US$5.99 to £9.99 + Tax. I'm currently in El Salvador (nowhere near...

  • Casual Listener
  • Hi!   I got some payment problems with a local card so I used a Payoneer card in my profile. It asked me to change locations so I did but then I noticed that I my subscription went from US$5.9...
  • Maxim
  • Spotify Star
  • 352 Views
  • 3 replies
  • 0 likes
  • subscription problem
  • 352 Views
  • 3 replies
  • 0 likes

Superuser Contribution Por qué me cobraron ya el mes de prueba, cuando pone que es al finalizar!

No entiendo por qué spotify me cobró este mes ya en la cuenta de banco el mes de prueba si se supone que es gratis y que empiezas a pagar el otro mes, voy a cancelar la suscripción y me pasó a Apple Music, esto es pura publicidad engañosa. Fue poner ...

  • Newbie
  • No entiendo por qué spotify me cobró este mes ya en la cuenta de banco el mes de prueba si se supone que es gratis y que empiezas a pagar el otro mes, voy a cancelar la suscripción y me pasó a Apple ...
  • Rodrigomendozac
  • Casual Listener
  • 7135 Views
  • 3 replies
  • 1 likes
  • 7135 Views
  • 3 replies
  • 1 likes

Creating an account in a different country then the credit card

Hey everyone! It’s been more then a week now since I created my Spotify account (I ve created it in Colombia) So I wanted to pay for the Premium account but it’s impossible to make the paiment! The reason must be that my Credit Card is from Switzerla...

  • Newbie
  • Hey everyone!    It’s been more then a week now since I created my Spotify account (I ve created it in Colombia) So I wanted to pay for the Premium account but it’s impossible to make the...
  • Maxim
  • Spotify Star
  • 91 Views
  • 1 replies
  • 0 likes
  • 91 Views
  • 1 replies
  • 0 likes

Abonnement

Good evening, I have accidentally to forget to cancel my subscription Spotify and I was sold on my 9,99-euro account Paypal. How may I be paid off?

  • Newbie
  • Good evening, I have accidentally to forget to cancel my subscription Spotify and I was sold on my 9,99-euro account Paypal. How may I be paid off?
  • jackliexe
  • Regular
  • 117 Views
  • 1 replies
  • 0 likes
  • 117 Views
  • 1 replies
  • 0 likes

Gift card

I have just purchased a gift card for myself. Redeemed using code everything accepted but when I sign into Spotify it still shows my old FREE account and not the premium I paid for.

  • Visitor
  • I have just purchased a gift card for myself. Redeemed using code everything accepted but when I sign into Spotify it still shows my old FREE account and not the premium I paid for.
  • jackliexe
  • Regular
  • 103 Views
  • 1 replies
  • 0 likes
  • 103 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can´t pay premium, spotify won´t accept my CC

I had to renew my credit card from my bank, after that, the suscription to spotify didn´t work since they couldn´t charge to my old credit card, but when i added the new credit card, the web page didn´t accept it, it made me go back to the free accou...

  • Newbie
  • I had to renew my credit card from my bank, after that, the suscription to spotify didn´t work since they couldn´t charge to my old credit card, but when i added the new credit card, the web page did...
  • ignacionovoa
  • Newbie
  • 214 Views
  • 2 replies
  • 0 likes
  • 214 Views
  • 2 replies
  • 0 likes

12 month paid at once

I don't understand why I have been charged 12 month in one time What does it means in terms of unsubscription? Will I be refund for the months to come? An other thing is that Spotify is still requesting me to update my credit card number but money ha...

  • Casual Listener
  • I don't understand why I have been charged 12 month in one time   What does it means in terms of unsubscription? Will I be refund for the months to come? An other thing is that Spotify is ...
  • jackliexe
  • Regular
  • 140 Views
  • 1 replies
  • 0 likes
  • 140 Views
  • 1 replies
  • 0 likes

Payment details won't go through.

For two weeks I've been trying to update my credit card info for my Student/Premium account and every time I put in the card info and hit update, a red bubble pops up and says payment failed try again. I've tried other browsers, different computers, ...

  • Newbie
  • For two weeks I've been trying to update my credit card info for my Student/Premium account and every time I put in the card info and hit update, a red bubble pops up and says payment failed try agai...
  • shelly_agnes
  • Newbie
  • 131 Views
  • 1 replies
  • 1 likes
  • 131 Views
  • 1 replies
  • 1 likes

Superuser Contribution Premium for family, 495:-/month?

I have premium for family and Spotify want to charge me 495:-/month. Isn't it 149:-/month..?//Jocke

  • Casual Listener
  • I have premium for family and Spotify want to charge me 495:-/month. Isn't it 149:-/month..? //Jocke
  • Jocke2016
  • Casual Listener
  • 173 Views
  • 2 replies
  • 0 likes
  • 173 Views
  • 2 replies
  • 0 likes

Trying to change my payment method

I have gone through and followed the change payment method instructions, I tried to contact SpotifyCares but have not heard back yet. Whenever I click update on the payment method it loads the page for a second then refreshes and nothing is changed. ...

  • Newbie
  • I have gone through and followed the change payment method instructions, I tried to contact SpotifyCares but have not heard back yet. Whenever I click update on the payment method it loads the page f...
  • duckvader21
  • Casual Listener
  • 216 Views
  • 6 replies
  • 1 likes
  • 216 Views
  • 6 replies
  • 1 likes

Still paying premium and I can't unsubscribe!!

I'm still paying premium when I've got a different phone and can't remember when or what phone I started premium 2yrs ago!! I JUST WANT TO UNSUBSCRIBE!!!!

  • Newbie
  • I'm still paying premium when I've got a different phone and can't remember when or what phone I started premium 2yrs ago!! I JUST WANT TO UNSUBSCRIBE!!!!
  • Tjbassmekanik
  • Newbie
  • 135 Views
  • 1 replies
  • 0 likes
  • 135 Views
  • 1 replies
  • 0 likes

Using "family plan" while one member is travelling?

Hey everyone, Just a quick question here. My girlfriend and I live together and I just upgraded my spotify to include her as well. My main concern is that she's in Brazil for the next two weeks. If I give her access now while she's out there, will th...

  • Casual Listener
  • Hey everyone,   Just a quick question here.     My girlfriend and I live together and I just upgraded my spotify to include her as well.   My main concern is that she's in B...
  • phan_times
  • Community Legend
  • 205 Views
  • 3 replies
  • 0 likes
  • 205 Views
  • 3 replies
  • 0 likes

Superuser Contribution Being Charged Twice

I've subscribed for the family premium package but I still receive messages that I have to pay for the monthly premium price at RM14.90.

  • Newbie
  • I've subscribed for the family premium package but I still receive messages that I have to pay for the monthly premium price at RM14.90.
  • Melody
  • Community Manager
  • 160 Views
  • 1 replies
  • 0 likes
  • 160 Views
  • 1 replies
  • 0 likes

Flagged for abnormal activity

Yesterday I was flagged and couldn't log in to my OFFICIAL android app. I had to uninstall and reinstall it again. The PROBLEM is that I've been a premium user for the past 4+ years NON STOP! Just checking my account history and invoices would've bee...

  • Newbie
  • Yesterday I was flagged and couldn't log in to my OFFICIAL android app. I had to uninstall and reinstall it again.  The PROBLEM is that I've been a premium user for the past 4+ years NON STOP! ...
  • CzechFencer
  • Composer
  • 770 Views
  • 1 replies
  • 0 likes
  • 770 Views
  • 1 replies
  • 0 likes

Upgraded to premium family without my consent

I got an email saying that I was upgraded to premium family and that by billing would change to 14.99. But I didn’t actually approve this. I only want premium 9.99. This happen to anyone else???

  • Newbie
  • I got an email saying that I was upgraded to premium family and that by billing would change to 14.99. But I didn’t actually approve this. I only want premium 9.99. This happen to anyone else??? 
  • vitronka
  • Newbie
  • 218 Views
  • 2 replies
  • 0 likes
  • 218 Views
  • 2 replies
  • 0 likes

How do I cancel my subscription on my cell phone?

I am trying to cancel my premium account and go back to free. On my laptop it says I have a free account but my cell phone says I have a premium account. How can I cancel my subscription on my cell phone?

  • Newbie
  • I am trying to cancel my premium account and go back to free. On my laptop it says I have a free account but my cell phone says I have a premium account. How can I cancel my subscription on my cell p...
  • user-removed
  • Not applicable
  • 239 Views
  • 3 replies
  • 0 likes
  • 239 Views
  • 3 replies
  • 0 likes

change country

This is brutal. I can't change country to change billing? Country option is locked. How to change from Canada to NZ?

  • Newbie
  • This is brutal. I can't change country to change billing? Country option is locked. How to change from Canada to NZ?
  • madspd
  • Casual Listener
  • 188 Views
  • 3 replies
  • 0 likes
  • 188 Views
  • 3 replies
  • 0 likes