Help Wizard

Step 1

NEXT STEP

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 6546 Views
  • 23 replies
  • 2 likes
  • 6546 Views
  • 23 replies
  • 2 likes

Superuser Contribution PAYMENT DECLINED AFTER GETTING KICKED OUT OF FAMILY ACCOUNT

PlanFree/PremiumCountry DeviceiPhone Operating SystemiOS 11 My Question or Issue I have being kicked out of my family account, and now I cannot pay premium beacuase all my cards are being declined.

  • Newbie
  • Plan Free/Premium Country   Device iPhone  Operating System iOS 11   My Question or Issue  I have being kicked out of my family account, and now I cannot pay premium bea...
  • SergioDavid
  • Roadie
  • 194 Views
  • 1 replies
  • 0 likes
  • 194 Views
  • 1 replies
  • 0 likes

spotify keeps declining my card

Plan3-month spotify premium for 99¢Country USADeviceiPhone 7+Operating SystemiOS 11.4 My Question or Issue I checked my card and i have like 8$ on it. every time i try to get the premium it says ‘payment failed, try again or use another payment metho...

  • Newbie
  • Plan 3-month spotify premium for 99¢ Country  USA Device iPhone 7+ Operating System iOS 11.4   My Question or Issue  I checked my card and i have like 8$ on it. every time i ...
  • Bittencourt
  • Spotify Star
  • 211 Views
  • 1 replies
  • 0 likes
  • 211 Views
  • 1 replies
  • 0 likes

Superuser Contribution Necesito ayuda

Necesito cancelar una cuenta premium pero no recuerdo el usuario y la contraseña. Y en el telefono que tenia la aplicacion ya no lo tengo

  • Newbie
  • Necesito cancelar una cuenta premium pero no recuerdo el usuario y la contraseña. Y en el telefono que tenia la aplicacion ya no lo tengo
  • SergioDavid
  • Roadie
  • 162 Views
  • 1 replies
  • 0 likes
  • 162 Views
  • 1 replies
  • 0 likes

Superuser Contribution For some reason Changed My Individual subscription to family subscription

PlanFree Now because of bad charging for family premiumCountry United States DeviceSamsung Galaxy 8, Operating SystemWindows 10 My Question or Issue Hello I ordered the student premium because I am enrolled at acc and wanted to get the discount. I ha...

  • Newbie
  • Plan Free Now because of bad charging for family premium Country United States  Device Samsung Galaxy 8,  Operating System Windows 10   My Question or Issue  Hello I...
  • SergioDavid
  • Roadie
  • 194 Views
  • 1 replies
  • 0 likes
  • 194 Views
  • 1 replies
  • 0 likes

Solved!! Payment Issue at Upgrading

I would like to upgrade to a Student account (or at least a Premium) in Austria, since I reside here now and I therefore have an Austrian IP; moreover I made the account also here. The problem is I only have a Maestro Austrian Card and do not own a P...

  • Newbie
  • I would like to upgrade to a Student account (or at least a Premium) in Austria, since I reside here now and I therefore have an Austrian IP; moreover I made the account also here. The problem i...
  • Maxim
  • Spotify Star
  • 228 Views
  • 1 replies
  • 0 likes
  • 228 Views
  • 1 replies
  • 0 likes

Superuser Contribution Subscripton got canceled

PlanPremiumCountry GermanyDevice(Huwai P9 lite, PC)Operating System(Windows 10,Android ) My Question or IssueMy account got set back to Free without me canceling. I tried signing up for premium again, but it won't let me sign up no matter which payme...

  • Newbie
  • Plan Premium Country  Germany Device (Huwai P9 lite, PC) Operating System (Windows 10,Android )   My Question or Issue My account got set back to Free without me canceling. I trie...
  • Alfredo
  • Roadie
  • 244 Views
  • 1 replies
  • 0 likes
  • 244 Views
  • 1 replies
  • 0 likes

Superuser Contribution Mobil ödeme yaptım Free kullanıcı gözüküyorum

Vodafone 3 ay ücretsiz kampanyasından yararlandım. Kampanya bitiminde benden otomatik ödeme çekti 13,99 TL tutarında. Bir sonraki ay benden otomatik ödeme çekmesin diye IPTAL mesajı attım. Bana gelen mesajda 25 Haziran 2018'e kadar servisten yararlan...

  • Newbie
  • Vodafone 3 ay ücretsiz kampanyasından yararlandım. Kampanya bitiminde benden otomatik ödeme çekti 13,99 TL tutarında. Bir sonraki ay benden otomatik ödeme çekmesin diye IPTAL mesajı attım. Bana gelen...
  • Alfredo
  • Roadie
  • 219 Views
  • 1 replies
  • 0 likes
  • 219 Views
  • 1 replies
  • 0 likes

Superuser Contribution Trying to Change Credit Card - wants to sign up for different plan

I'm currently on the Premium/Hulu plan for 9.99/mo however I need to change my payment info (credit card). When I go to "update" my payment info, it asks me for the new card number but the confirm button asks to sign me up for the 14.99 Family Plan, ...

  • Newbie
  •   I'm currently on the Premium/Hulu plan for 9.99/mo however I need to change my payment info (credit card). When I go to "update" my payment info, it asks me for the new card number but the co...
  • Alfredo
  • Roadie
  • 211 Views
  • 1 replies
  • 0 likes
  • 211 Views
  • 1 replies
  • 0 likes

Superuser Contribution Just deposited money on my bank account.When Spotify will try to charge me again??

Hello guys,It's been 2 weeks since Spotify notified me that I can not pay the subsciption of the month (because I did not have any money left on my bank account).I just deposited some today.Do you know when Spotify will try again to charge me so I ca...

  • Newbie
  • Hello guys, It's been 2 weeks since Spotify notified me that I can not pay the subsciption of the month (because I did not have any money left on my bank account).I just deposited some today. Do yo...
  • Alfredo
  • Roadie
  • 379 Views
  • 1 replies
  • 0 likes
  • 379 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cannot get premium for 30 days

Hi, a week ago I tried clicking premium trial for 30 days but I got me to the paying procedure, It said I had to pay to get 3 months for 9,00kr. When I logged in with my phone It said that it'd give me 7 days to try it out, but I didn't acknowledge i...

  • Newbie
  • Hi, a week ago I tried clicking premium trial for 30 days but I got me to the paying procedure, It said I had to pay to get 3 months for 9,00kr. When I logged in with my phone It said that it'd give ...
  • Alfredo
  • Roadie
  • 222 Views
  • 1 replies
  • 0 likes
  • 222 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cliente de escritorio de Windows 10 con el último update no contecta Facebook

El cliente de escritorio de mi Windows 10 no conecta a Facebook al pulsar el botón: "conectar a Facebook" no sucede nada. Gracias.

  • Newbie
  •   El cliente de escritorio de mi Windows 10 no conecta a Facebook al pulsar el botón: "conectar a Facebook" no sucede nada.   Gracias.
  • Alfredo
  • Roadie
  • 205 Views
  • 1 replies
  • 0 likes
  • 205 Views
  • 1 replies
  • 0 likes

Superuser Contribution Suscripción premium

Hola , hoy adquirí la suscripción premium , pero no me funciona, me pide que debo estar conectada a internet.. y se supone que con esta sucrisuscri puedo escuchar sin necesidad de conexión a internet.. Me pueden ayudar porfa Gracias

  • Newbie
  • Hola , hoy adquirí la suscripción premium , pero no me funciona, me pide que debo estar conectada a internet.. y se supone que con esta sucrisuscri puedo escuchar sin necesidad de conexión a internet...
  • Alfredo
  • Roadie
  • 221 Views
  • 1 replies
  • 0 likes
  • 221 Views
  • 1 replies
  • 0 likes

Superuser Contribution DOBLE COBRO MENSUAL EN TARJETA DE CRÉDITO

Es la 3er vez que me cobran doble en el mismo mes por el servicio premium individual. Quiero una respuesta antes de cancelar mi suscripción. No se con quien comunicarme.

  • Newbie
  •    Es la 3er vez que me cobran doble en el mismo mes por el servicio premium individual. Quiero una respuesta antes de cancelar mi suscripción. No se con quien comunicarme.
  • Alfredo
  • Roadie
  • 159 Views
  • 1 replies
  • 0 likes
  • 159 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium disappeared

My Question or IssueI wanted to switch my memory setting from the phone memory to an SD one. Once that was done, I had to sign into the app again because Spotify had restarted. I couldn't get in because it said that I was not online (??) so I deleted...

  • Newbie
  •   My Question or Issue I wanted to switch my memory setting from the phone memory to an SD one. Once that was done, I had to sign into the app again because Spotify had restarted. I couldn't g...
  • Alfredo
  • Roadie
  • 149 Views
  • 1 replies
  • 1 likes
  • 149 Views
  • 1 replies
  • 1 likes

Superuser Contribution How to add back "Whole House"

I accidently deleted this and want to add it back but can't figure it out. Help please! I have Echos, Sonos, phone and 2 laptops so the Whole House is super helpful! Justin

  • Newbie
  •   I accidently deleted this and want to add it back but can't figure it out. Help please!  I have Echos, Sonos, phone and 2 laptops so the Whole House is super helpful!   Justin
  • Alfredo
  • Roadie
  • 231 Views
  • 1 replies
  • 0 likes
  • 231 Views
  • 1 replies
  • 0 likes

Premium for Family account disappreared

PlanPremium for FamilyCountry AustraliaDeviceVariousOperating SystemVariousMy Question or IssueSigned up for premium for family when Microsoft dumped groove, using the link in Groove if I remember correctly. Worked fine until this week. Opening spoti...

  • Newbie
  • Plan Premium for Family Country  Australia Device Various Operating System Various My Question or IssueSigned up for premium for family when Microsoft dumped groove, using the link in Gr...
  • johannavm17
  • Newbie
  • 121 Views
  • 1 replies
  • 0 likes
  • 121 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cancelled Subscription but was still Charged

I had Family Premium and Personal Premium before my cancellation. I had Family Premium in April but cancelled it because I had been charged twice, which is for Family and Personal. Cancelling Family was successful, and I wanted to cancel Personal too...

  • Casual Listener
  • I had Family Premium and Personal Premium before my cancellation. I had Family Premium in April but cancelled it because I had been charged twice, which is for Family and Personal. Cancelling Family ...
  • Alfredo
  • Roadie
  • 163 Views
  • 1 replies
  • 0 likes
  • 163 Views
  • 1 replies
  • 0 likes

Charged 2x

PlanFree/PremiumCountry United StatesDeviceGalaxy 7 edgeOperating System My Question or Issue So the last few days I have been trying to sign up for premium and it keeps saying my payment failed and to try again. Well I have tried numerous times and ...

  • Casual Listener
  • Plan Free/Premium Country  United States Device Galaxy 7 edge Operating System     My Question or Issue  So the last few days I have been trying to sign up for premium a...
  • i_ono-f78p6wu
  • Casual Listener
  • 230 Views
  • 5 replies
  • 0 likes
  • 230 Views
  • 5 replies
  • 0 likes

Your programmers suck. Payment not accepted.

PlanPremium 3 Months OfferCountryUSA DeviceLG, PS4 & Windows LaptopOperating SystemAndroid, PS4 and Windows 10My Question or IssueYour program sucks, first of all, you have an obvious problem with all these complaints but you can't get your heads out...

  • Regular
  • Plan Premium 3 Months Offer Country USA   Device LG, PS4 & Windows Laptop Operating System Android, PS4 and Windows 10 My Question or Issue Your program sucks, first of all, ...
  • Robert_W
  • Community Legend
  • 430 Views
  • 8 replies
  • 2 likes
  • 430 Views
  • 8 replies
  • 2 likes

Plano premium

Plano premiumEfetuei pagamento e não está vinculado a minha conta que utilizo. Quero reembolso ou atualizar pra minha conta.

  • Newbie
  • Plano premium Efetuei pagamento e não está vinculado a minha conta que utilizo. Quero reembolso ou atualizar pra minha conta.
  • Bittencourt
  • Spotify Star
  • 166 Views
  • 1 replies
  • 0 likes
  • 166 Views
  • 1 replies
  • 0 likes