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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • lauren_mal
  • Casual Listener
  • 48616 Views
  • 21 replies
  • 4 likes
  • 48616 Views
  • 21 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 30360 Views
  • 19 replies
  • 2 likes
  • 30360 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • pzimring
  • Visitor
  • 20973 Views
  • 6 replies
  • 1 likes
  • 20973 Views
  • 6 replies
  • 1 likes

Solved!!Superuser Contribution Unable to subscribe to Spotify Premium Family

PlanFreeCountryMalaysia DeviceSamsung Galaxy S10+, Macbook Pro Operating System(iOS 10, Android Oreo) My Question or IssueI am not able to subscribe to Premium Family plan. I tried subscribing by card. Please see attached the error message. It says I...

  • Casual Listener
  •   Plan Free Country Malaysia   Device Samsung Galaxy S10+, Macbook Pro   Operating System (iOS 10, Android Oreo)   My Question or Issue I am not able to subscrib...
  • tzu_yu
  • Casual Listener
  • 516 Views
  • 6 replies
  • 0 likes
  • 516 Views
  • 6 replies
  • 0 likes

Subscribed to Premium but still seeing ads

Family (Premium)USA macOS 10.15client 1.1.58.820.g2ae50076-a I'm subscribed to Premium, so why am I still seeing ads for Joe Rogan on my homepage? I don't want to see this. I don't listen to podcasts on Spotify and if I was going to I wouldn't listen...

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  • Casual Listener
  • Family (Premium) USA   macOS 10.15 client 1.1.58.820.g2ae50076-a   I'm subscribed to Premium, so why am I still seeing ads for Joe Rogan on my homepage? I don't want to see this....
  • bjacobel
  • Casual Listener
  • 272 Views
  • 2 replies
  • 0 likes
  • ads
  • 272 Views
  • 2 replies
  • 0 likes

Superuser Contribution No puede canjear mi tarjeta de regalo

Desde hace dias que no puedo activar mi tarjeta de regalo, siempre me dice que hay un error al momento de hacerlo. Adjunto imagen.PlanFreePaisMexicoDispositivoLaptop y Nokia 3.1 PlusSOWindows 10 y Android 10

  • Newbie
  • Desde hace dias que no puedo activar mi tarjeta de regalo, siempre me dice que hay un error al momento de hacerlo. Adjunto imagen. Plan Free Pais Mexico Dispositivo Laptop y Nokia 3.1 Plus SO ...
  • Xenia
  • Moderator
  • 403 Views
  • 3 replies
  • 0 likes
  • Premium
    Subscribtion
    Suscripción
    trouble
  • 403 Views
  • 3 replies
  • 0 likes

Solved!! share my account with/ subscribe to spotify for person in other country

PlanPremiumCountryHungaryDevice Operating System My Question or IssueHi!I live in Europe and I would like to share my account with/ subscribe to spotify for my parent in Hong Kong (Instead of they do it themselves there). Is this possible and which p...

  • Visitor
  • Plan Premium Country Hungary Device   Operating System     My Question or Issue Hi!I live in Europe and I would like to share my account with/ subscribe to spotify for my par...
  • Billy-J
  • Spotify Star
  • 186 Views
  • 1 replies
  • 1 likes
  • 186 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution DUO - Same address for both accounts but rejected because of billing address.

PremiumMexico residence, USA billing DeviceWindowsOperating SystemWindows 10 My Question or IssueWife and I are expats from the US living in Mexico. We both created our accounts in Mexico. When I signed up and paid for DUO, the payment to our US cred...

  • Visitor
  • Premium Mexico residence, USA billing   Device Windows Operating System Windows 10   My Question or Issue Wife and I are expats from the US living in Mexico. We both created our ac...
  • user-removed
  • Not applicable
  • 313 Views
  • 3 replies
  • 0 likes
  • 313 Views
  • 3 replies
  • 0 likes

Solved!! Premium Duo trotz zweier Konten läuft nur auf einem Gerät

Keine der folgenden Informationen ist erforderlich. Je mehr Sie jedoch bereitstellen, desto einfacher wird es für uns, zu versuchen, zu helfen.PlanenGratisprämieLand Deutschland Gerät(div. Windows Rechner, Samsung S20, Apple x max)Betriebssystem(iOS ...

  • Casual Listener
  • Keine der folgenden Informationen ist erforderlich. Je mehr Sie jedoch bereitstellen, desto einfacher wird es für uns, zu versuchen, zu helfen. Planen Gratisprämie Land Deutschland   Gerät ...
  • Billy-J
  • Spotify Star
  • 250 Views
  • 3 replies
  • 0 likes
  • 250 Views
  • 3 replies
  • 0 likes

Xbox Game Pass Ultimate Trial Not Working

PlanFree, trying to reach PremiumCountryUSADeviceDell XPS 8950 DesktopOperating SystemWindows 10 My Question or IssueSo recently, I decided to change my account so that it would be more up-to-date with my other accounts' username while using the same...

  • Visitor
  • Plan Free, trying to reach Premium Country USA Device Dell XPS 8950 Desktop Operating System Windows 10   My Question or Issue So recently, I decided to change my account so that it wo...
  • feministkurabiy
  • Regular
  • 1345 Views
  • 2 replies
  • 0 likes
  • 1345 Views
  • 2 replies
  • 0 likes

How to change plan from Premium Student to Premium Duo?

PlanPremium Student (prepaid)CountryIndia My Question or IssueI am running Premium Student subscription (prepaid), but today I purchased Premium Duo (again prepaid) for me and my partner. However, I can't seem to change plans or invite her into the s...

  • Regular
  • Plan Premium Student (prepaid) Country India   My Question or Issue I am running Premium Student subscription (prepaid), but today I purchased Premium Duo (again prepaid) for me and my par...
  • Billy-J
  • Spotify Star
  • 333 Views
  • 9 replies
  • 0 likes
  • 333 Views
  • 9 replies
  • 0 likes

Premium, Duo Hulu and Hulu Live

PlanPremiumCountryUSAMy Question or IssueMy wife wants to ditch Amazon Music and likes my Spotify experience so we're looking at Duo BUTI have Premium with Hulu which I later upgraded to Hulu Live I think it works right now by adding a credit to my h...

  • Casual Listener
  • Plan Premium Country USA My Question or Issue My wife wants to ditch Amazon Music and likes my Spotify experience so we're looking at Duo   BUT I have Premium with Hulu which I later upg...
  • Billy-J
  • Spotify Star
  • 224 Views
  • 3 replies
  • 0 likes
  • 224 Views
  • 3 replies
  • 0 likes

Address does not match - Upgrading to DUO account

PlanFree (Trying to upgrade to Duo) CountryChinaDeviceiPhone 10, Razer Blade 15Operating System(Windows 10, iOS 13.3.1) My Question or IssueGirlfriend and I are both working in China, but we live together and she upgraded her premium to Duo and invit...

  • Visitor
  • Plan Free (Trying to upgrade to Duo)   Country China Device iPhone 10, Razer Blade 15 Operating System (Windows 10, iOS 13.3.1)   My Question or Issue Girlfriend and I are both w...
  • Billy-J
  • Spotify Star
  • 501 Views
  • 1 replies
  • 0 likes
  • 501 Views
  • 1 replies
  • 0 likes

Payment Problems due to a visa issued from a different country (crypto.com)

PlanFamilyCountryLuxembourgDeviceSamsung s21 UltraOperating SystemWindows 10 My Question or IssueHelloI am have an online Visa card from crypto.com that i use from most purchases that i make online.The problem is when i try to sue them for spotify, i...

  • Visitor
  • Plan Family Country Luxembourg Device Samsung s21 Ultra Operating System Windows 10   My Question or Issue Hello I am have an online Visa card from crypto.com that i use from most pur...
  • Billy-J
  • Spotify Star
  • 726 Views
  • 1 replies
  • 1 likes
  • 726 Views
  • 1 replies
  • 1 likes

Superuser Contribution Premium subscribers beware! Spotify make it very difficult for you to cancel!

I write this as someone who has had the unfortunate experience of trying to cancel my subscription after getting Spotify premium. Spotify themselves make it very, very difficult for you to cancel. It is an absolute nightmare. Some words of advice wou...

  • Regular
  • I write this as someone who has had the unfortunate experience of trying to cancel my subscription after getting Spotify premium.   Spotify themselves make it very, very difficult for you to c...
  • Zambies86
  • Music Fan
  • 71260 Views
  • 69 replies
  • 25 likes
  • Social & Random
  • 71260 Views
  • 69 replies
  • 25 likes

Solved!! Easy Muffin not listed on the Amon Tobin album Bricolage

No track Easy Muffin listedGreetings, I'm having trouble with playing & finding the track “Easy Muffin” by Amon Tobinfrom his album “Bricolage” released in 1997. In the past, Easy Muffin was availableon Spotify but now Easy Muffin can't be found on t...

Screenshot_2018-02-19-09-27-21.png Screenshot_2018-02-19-09-27-07.png
  • Music Fan
  • No track Easy Muffin listed Greetings,   I'm having trouble with playing & finding the track “Easy Muffin” by Amon Tobin from his album “Bricolage” released in 1997. In the past, Easy Mu...
  • MoeMcLendon
  • Regular
  • 12576 Views
  • 2 replies
  • 1 likes
  • tech support
  • 12576 Views
  • 2 replies
  • 1 likes

Solved!! problema con el pago de premium estudiantes

PlanPremiumPaísEspañaDispositivoOppo A9 2020Sistema operativoAndroid Mi pregunta o problemaPagamos un año se subscripcion premium con estudiantes hasa setiembre y el dia 2 de mayo y la aplicacion me notifico que mi pago estava pausado y que mi premiu...

  • Regular
  •   Plan Premium País España Dispositivo Oppo A9 2020 Sistema operativo Android   Mi pregunta o problema Pagamos un año se subscripcion premium con estudiantes hasa setiembre y el ...
  • Billy-J
  • Spotify Star
  • 184 Views
  • 1 replies
  • 0 likes
  • 184 Views
  • 1 replies
  • 0 likes

If I sign up for Family while my Duo account is still active will I be charged twice?

I'm trying to switch from Duo to Family. There was no option for that so I downgraded to free but still have Duo paid until my next renewal. When I try to sign up for Family it asks for my credit card info which makes me think I will be double charge...

  • Newbie
  • I'm trying to switch from Duo to Family. There was no option for that so I downgraded to free but still have Duo paid until my next renewal. When I try to sign up for Family it asks for my credit car...
  • Billy-J
  • Spotify Star
  • 156 Views
  • 1 replies
  • 1 likes
  • 156 Views
  • 1 replies
  • 1 likes

Canceled but still charged

I canceled my 3 month trial but I am still being charged. In December I got the offer, 3 months for 6.99, for 2 accounts. For the first account I paid the price and got a premium plan. For the second account they didn’t charge me, I think because it ...

  • Visitor
  • I canceled my 3 month trial but I am still being charged. In December I got the offer, 3 months for 6.99, for 2 accounts. For the first account I paid the price and got a premium plan. For the second...
  • Billy-J
  • Spotify Star
  • 243 Views
  • 1 replies
  • 0 likes
  • Cancel subscription
    payment issue
    Subscription
  • 243 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Can't upgrade my plan

Trying to upgrade my plan from individual to a duo account, It's not pulling up duo when I click upgrade, and when I go via the Premium plans route it won't allow me to pay...HELP!!!!

  • Regular
  • Trying to upgrade my plan from individual to a duo account, It's not pulling up duo when I click upgrade, and when I go via the Premium plans route it won't allow me to pay...HELP!!!!
  • LauraJacobs
  • Regular
  • 424 Views
  • 12 replies
  • 1 likes
  • 424 Views
  • 12 replies
  • 1 likes

Superuser Contribution App Crash IOS

Hi,For over a year now that about every month Spotify crashes after a few minutes. I have tried all the following solutions: restarting app, clearing cache, deleting app and downloading it again. It makes the whole listening unbearable. When I delete...

  • Visitor
  • Hi, For over a year now that about every month Spotify crashes after a few minutes. I have tried all the following solutions: restarting app, clearing cache, deleting app and downloading it again.&n...
  • Alex
  • Moderator
  • 204 Views
  • 1 replies
  • 0 likes
  • 204 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Can't join duo plan (German)

PlanPremiumCountryÖsterreich(Austria) DeviceOneplus 9 Pro, Windows 10 Operating SystemAndroid 11, Windows 10 My Question or IssueHallo,ich wollte dem Duo Plan meiner Freundin mit der ich zusammen wohne beitreten, aber ich bekomme nur einen Fehler, da...

  • Casual Listener
  • Plan Premium Country Österreich(Austria)   Device Oneplus 9 Pro, Windows 10   Operating System Android 11, Windows 10   My Question or Issue Hallo, ich wollte dem Duo Plan...
  • CarlosE
  • Moderator
  • 355 Views
  • 5 replies
  • 0 likes
  • 355 Views
  • 5 replies
  • 0 likes

Changing from Family to Duo

I want to change from Family to Duo as it is just my wife and I. I understand we will not lose playlists etc. What I have not been able to find any info on is:If I as the account holder change the plan from Family to Duo will my wife need to do anyth...

  • Visitor
  • I want to change from Family to Duo as it is just my wife and I.  I understand we will not lose playlists etc.  What I have not been able to find any info on is: If I as the account holder...
  • user-removed
  • Not applicable
  • 455 Views
  • 2 replies
  • 0 likes
  • 455 Views
  • 2 replies
  • 0 likes

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