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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Mariia-cz
  • Casual Listener
  • 13389 Views
  • 26 replies
  • 2 likes
  • 13389 Views
  • 26 replies
  • 2 likes

Solved!! Spotify paid subscription not working

Good afternoon. I purchased a paid subscription from you yesterday, the money was charged, but my account is still on the free versionI have a receipt of paymentOn the computer version, it is now possible to select tracks in playlists, but on the pho...

  • Casual Listener
  • Good afternoon. I purchased a paid subscription from you yesterday, the money was charged, but my account is still on the free version I have a receipt of payment On the computer version, it is n...
  • vvebsterr
  • Casual Listener
  • 222 Views
  • 2 replies
  • 0 likes
  • 222 Views
  • 2 replies
  • 0 likes

Change Plan - not working

My Question or IssueI swapped from Duo plan to Individual, but it's not showing in my Spotify account. PayPal sent an email saying payment has been stopped, but my Spotify account still shows Duo as current my plan, with PayPal as the payment source....

  • Visitor
  • My Question or Issue I swapped from Duo plan to Individual, but it's not showing in my Spotify account. PayPal sent an email saying payment has been stopped, but my Spotify account still shows Duo a...
  • Billy-J
  • Spotify Star
  • 296 Views
  • 1 replies
  • 1 likes
  • 296 Views
  • 1 replies
  • 1 likes

Ya realice el pago y no me llega el correo para iniciar

No me había fijado que no tenía espacio para recibir el correo por lo cual no me llegó el correo cuando realice el pago

  • Visitor
  • No me había fijado que no tenía espacio para recibir el correo por lo cual no me llegó el correo cuando realice el pago
  • Billy-J
  • Spotify Star
  • 228 Views
  • 1 replies
  • 0 likes
  • 228 Views
  • 1 replies
  • 0 likes

When will U.S. users get a music-only subscription tier?

Spotify premium individual, dual and family subscriptions in the U.S. and other regions have been converted into the music+audiobook "bundle" for which Spotify is now asking $16.99/mo. I never asked for 15 hours of audiobooks. Can we have the music-o...

  • Casual Listener
  • Spotify premium individual, dual and family subscriptions in the U.S. and other regions have been converted into the music+audiobook "bundle" for which Spotify is now asking $16.99/mo. I never asked ...
  • Billy-J
  • Spotify Star
  • 268 Views
  • 1 replies
  • 1 likes
  • 268 Views
  • 1 replies
  • 1 likes

Cancelling Subscription

PlanPremiumCountryUKDeviceiPhone Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHiI have recently discovered that my daughter, who is blind, is paying a monthly payment (currently £11.99) by recurring bank instalments, an...

  • Casual Listener
  • Plan Premium Country UK Device iPhone  Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hi I have recently discovered that my daughter, who is...
  • Billy-J
  • Spotify Star
  • 197 Views
  • 1 replies
  • 0 likes
  • 197 Views
  • 1 replies
  • 0 likes

I can't enter credit card security code

I need to update my credit card - I can enter the number and expiry date OK, but the cursor does not appear in the security card section, although it highlights when the mouse cursor is on it.Yes numlock is on - doesn't work with either set of keyboa...

  • Visitor
  • I need to update my credit card - I can enter the number and expiry date OK, but the cursor does not appear in the security card section, although it highlights when the mouse cursor is on it. Yes...
  • Willie087elkins
  • Newbie
  • 211 Views
  • 1 replies
  • 0 likes
  • 211 Views
  • 1 replies
  • 0 likes

If I combine accounts will I lose my playlists

We are looking to move to a duo account and wondering if the person changing or closing their single account will lose their playlists when we combine?

  • Visitor
  • We are looking to move to a duo account and wondering if the person changing or closing their single account will lose their playlists when we combine?
  • AdamDamon
  • Spotify Star
  • 652 Views
  • 1 replies
  • 0 likes
  • 652 Views
  • 1 replies
  • 0 likes

I can update my subscription to Credit Card

PlanPremiumCountryPhilippines DeviceiPhone 12, PCOperating SystemiOS 17, Windows 10 My Question or IssueI wanted to update my subscription/payment method by changing it to credit card but whenever I try to click the Update card or update payment deta...

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  • Newbie
  • Plan Premium Country Philippines   Device iPhone 12, PC Operating System iOS 17, Windows 10    My Question or Issue I wanted to update my subscription/payment method by chan...
  • ribezaz
  • Spotify Star
  • 184 Views
  • 1 replies
  • 1 likes
  • 184 Views
  • 1 replies
  • 1 likes

Damaged Code on the gift card

Hey.The Code on the back of my gift card is damaged so that I can‘t read ist anymore. What can I do?

  • Newbie
  • Hey. The Code on the back of my gift card is damaged so that I can‘t read ist anymore. What can I do?
  • GinaD93
  • Visitor
  • 5311 Views
  • 2 replies
  • 0 likes
  • 5311 Views
  • 2 replies
  • 0 likes

Superuser Contribution Cómo puedo cancelar una suscripción que yo pago pero que no es mía?

Pago todos los meses una suscripción de mi hijo pero él ya no vive en Argentina hace 3 años. La tuve que pagar todo este tiempo porque no es fácil darle de baja. Es increíble que para registrarse sea tan fácil y para darle de baja, tan difícil. Estoy...

  • Visitor
  • Pago todos los meses una suscripción de mi hijo pero él ya no vive en Argentina hace 3 años. La tuve que pagar todo este tiempo porque no es fácil darle de baja. Es increíble que para registrarse sea...
  • Ivelina
  • Moderator
  • 208 Views
  • 1 replies
  • 1 likes
  • 208 Views
  • 1 replies
  • 1 likes

Solved!! Spotify Duo - switch plan manager

Hi, my wife and myself are in a Spotify Duo subscription. It started with a subscription I gifted as a present for her, then I joined too and we switched to Duo. Unfortunately, that made her the plan manager of our plan, which she does not want. We'd...

  • Newbie
  • Hi, my wife and myself are in a Spotify Duo subscription. It started with a subscription I gifted as a present for her, then I joined too and we switched to Duo.   Unfortunately, that made her...
  • tmspiel
  • Casual Listener
  • 6910 Views
  • 6 replies
  • 1 likes
  • 6910 Views
  • 6 replies
  • 1 likes

Superuser Contribution Unable to purchase the student plan After 1yr verification

I verified My college/Student Account on Spotify but And it was showing You are till 2024 . but when I am going to purchase I was unable to buy a monthly plan

  • Visitor
  • I verified My college/Student Account on Spotify but And it was showing You are till 2024 . but when I am going to purchase I was unable to buy a monthly plan
  • lo0oki
  • Regular
  • 556 Views
  • 8 replies
  • 0 likes
  • 556 Views
  • 8 replies
  • 0 likes

Superuser Contribution My annual premium subscription recently just ended but the yearly option is now unavailable?

PlanPremiumCountryUnited StatesDeviceiPhone XS MaxOperating SystemWindows 10 My Question or IssueI have been a spotify premium subscriber for about 3 ish years now. My yearly premium subscription recently just ended ( yesterday ) and when I went to g...

  • Visitor
  •   Plan Premium Country United States Device iPhone XS Max Operating System Windows 10   My Question or Issue I have been a spotify premium subscriber for about 3 ish years now. M...
  • Susan_GP
  • Moderator
  • 665 Views
  • 5 replies
  • 0 likes
  • 665 Views
  • 5 replies
  • 0 likes

Premium family members DELETED!!!! after problem with payment.

This month i got a new card number, as my old card broke. I forgot to change it in Spotify, so when i got the notification i got right on it. Today when i put the new card number on i got a screen saying "You cancelled your spotify premium subscripti...

  • Casual Listener
  • This month i got a new card number, as my old card broke. I forgot to change it in Spotify, so when i got the notification i got right on it. Today when i put the new card number on i got a screen s...
  • slnkykrn
  • Newbie
  • 343 Views
  • 2 replies
  • 0 likes
  • 343 Views
  • 2 replies
  • 0 likes

Is it usual to get recommended the duo plan despite using Spotify alone?

I've been subscribing the standard premium plan. I'm not sharing my account with anyone. Recently, I'm getting the reccomendation of the duo plan saying like "if you'are sharing your account with anyone, we recommend the duo plan", which suggests Spo...

  • Visitor
  • I've been subscribing the standard premium plan. I'm not sharing my account with anyone. Recently, I'm getting the reccomendation of the duo plan saying like "if you'are sharing your account with any...
  • Maxim
  • Spotify Star
  • 252 Views
  • 1 replies
  • 0 likes
  • 252 Views
  • 1 replies
  • 0 likes

Getting ads despite being a premium subscriber

PlanPremiumCountryUKDeviceAllOperating SystemAll My Question or IssueIs there a setting to stop getting ads? I am a premium subscribers but every now and then I get a pop up messages for concerts (now for the UK election) and other advert.In my car, ...

  • Regular
  • Plan Premium Country UK Device All Operating System All   My Question or Issue Is there a setting to stop getting ads? I am a premium subscribers but every now and then I get a pop up ...
  • ribezaz
  • Spotify Star
  • 345 Views
  • 3 replies
  • 1 likes
  • 345 Views
  • 3 replies
  • 1 likes

Changing payment detaills

Today I changed my adress from one country to another, because I moved. I also recieved new card so I went to change it and it won´t change beacause it doesn´t match the country. The very first thing I did, is change adress/state to correct one, and ...

  • Newbie
  • Today I changed my adress from one country to another, because I moved. I also recieved new card so I went to change it and it won´t change beacause it doesn´t match the country.   The very fi...
  • osornios
  • Spotify Star
  • 263 Views
  • 1 replies
  • 0 likes
  • 263 Views
  • 1 replies
  • 0 likes

why can't i start duo plan

I recently joined the single plan, but would like to add my husband to my account and upgrade to a duo plan.

  • Visitor
  • I recently joined the single plan, but would like to add my husband to my account and upgrade to a duo plan.
  • osornios
  • Spotify Star
  • 237 Views
  • 1 replies
  • 0 likes
  • 237 Views
  • 1 replies
  • 0 likes

Can i got a refund for Spotify AB

Plan Premium Duo Country Philippines Device Infinix11 Operating System (Android) My Question or Issue Why i get charged for Spotify AB ₱75, i didn't subscribe or anything. after searching the internet i found out that it's for me to be able to contin...

  • Casual Listener
  •   Plan   Premium Duo   Country   Philippines    Device   Infinix11   Operating System   (Android)       My Question or I...
  • osornios
  • Spotify Star
  • 374 Views
  • 3 replies
  • 0 likes
  • 374 Views
  • 3 replies
  • 0 likes