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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5274 Views
  • 23 replies
  • 2 likes
  • 5274 Views
  • 23 replies
  • 2 likes

Superuser Contribution Suscripción

¡Hola! He tenido un problema al comprar mi suscripción de spotify desde mi teléfono. Hize click en el anuncio de la oferta de 3 meses por 0,99 y se abrió mi navegador para efectual el pago. El problema es que se ha canjeado esa suscripción para una c...

  • Newbie
  • ¡Hola! He tenido un problema al comprar mi suscripción de spotify desde mi teléfono. Hize click en el anuncio de la oferta de 3 meses por 0,99 y se abrió mi navegador para efectual el pago.   ...
  • SergioDavid
  • Roadie
  • 150 Views
  • 1 replies
  • 0 likes
  • 150 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unwanted subscription payment

I have been charged $15.89 three times, that says But I do not have any bank account associated with this spotify account. I have no idea where my bank card is linked. Since I can't find the user account that is linked to this bank account, I can't ...

  • Newbie
  •  I have been charged $15.89 three times, that says <snip-moderator edit> But I do not have any bank account associated with this spotify account. I have no idea where my bank card is lin...
  • SergioDavid
  • Roadie
  • 206 Views
  • 1 replies
  • 0 likes
  • 206 Views
  • 1 replies
  • 0 likes

Superuser Contribution student discount

Hey guys,I've already paid for the student discount, and nothing happened. Actually i don't even know where i can upload my documents that certificate my enrollment. could someone help me please??thankssss

  • Newbie
  • Hey guys, I've already paid for the student discount, and nothing happened. Actually i don't even know where i can upload my documents that certificate my enrollment.  could someone help me pl...
  • SergioDavid
  • Roadie
  • 205 Views
  • 1 replies
  • 0 likes
  • 205 Views
  • 1 replies
  • 0 likes

Superuser Contribution duplicate payment

Help me please. I made the purchase of the STUDENT spotify, I did the first time however I was not with documents at hand. So he asked me to put my card and charged again 8.50, but I could not get my file, it was not catching. Then I had to put my ca...

  • Newbie
  • Help me please. I made the purchase of the STUDENT spotify, I did the first time however I was not with documents at hand. So he asked me to put my card and charged again 8.50, but I could not get my...
  • Jack
  • Roadie
  • 264 Views
  • 3 replies
  • 0 likes
  • 264 Views
  • 3 replies
  • 0 likes

Superuser Contribution My daily mix missing

Hello,I'm using Spotify premuim for 2 months and I never had 'my daily mix'.I'm listening almost everyday and saving songs to my library on a basic use. Anyone had this before? (the problem is both Android and computer) Thanks a lot!

  • Casual Listener
  • Hello, I'm using Spotify premuim for 2 months and I never had 'my daily mix'. I'm listening almost everyday and saving songs to my library on a basic use.   Anyone had this before? (the prob...
  • Jack
  • Roadie
  • 326 Views
  • 3 replies
  • 0 likes
  • 326 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify Premium

I bought Spotify Premium for my First time now i waited Like 15 Minuten but i still couldnt hear music offline Someone can tell me why

  • Newbie
  • I bought Spotify Premium for my First time now i waited Like 15 Minuten but i still couldnt hear music offline Someone can tell me why
  • Jack
  • Roadie
  • 475 Views
  • 3 replies
  • 0 likes
  • 475 Views
  • 3 replies
  • 0 likes

Solved!! Can't change my country

Hi! I have been using Spotify for years. I live in Finland, and I had a friend who wanted to use Spotify too, so he started paying for Premium on my account and we shared the account. However, we stopped and he cancelled the subscription. Obviously b...

  • Casual Listener
  • Hi!   I have been using Spotify for years. I live in Finland, and I had a friend who wanted to use Spotify too, so he started paying for Premium on my account and we shared the account. &nbsp...
  • Luke
  • Spotify Star
  • 315 Views
  • 3 replies
  • 0 likes
  • 315 Views
  • 3 replies
  • 0 likes

German credit card in the USA

I’ve got a problem and I need some help from someone who knows how to deal with stuff like this. I’m a foreign exchange student from Germany who lives in the USA and will continue living here for more than a year. I have my normal( non-premium) Spoti...

  • Newbie
  • I’ve got a problem and I need some help from someone who knows how to deal with stuff like this. I’m a foreign exchange student from Germany who lives in the USA and will continue living here for mor...
  • -z90x_6xosdr
  • Casual Listener
  • 560 Views
  • 4 replies
  • 0 likes
  • Help
  • 560 Views
  • 4 replies
  • 0 likes

Solved!! [All Platforms][Subscription] Spotify promos

Hi. I just wanted to know why users who have already tried Spotify Premium, cannot avail other promos like php9.00 for 3 months? I mean, we have been loyal to the app and don't we deserve some other better promos other than the students and family pr...

  • Newbie
  • Hi. I just wanted to know why users who have already tried Spotify Premium, cannot avail other promos like php9.00 for 3 months? I mean, we have been loyal to the app and don't we deserve some other ...
  • Maxim
  • Spotify Star
  • 688 Views
  • 1 replies
  • 0 likes
  • All Platforms
    Subscription
  • 688 Views
  • 1 replies
  • 0 likes

Want to change premium plan

Hi. I am already a premium user but i want to change my plan. How?

  • Newbie
  • Hi. I am already a premium user but i want to change my plan. How?
  • Maxim
  • Spotify Star
  • 219 Views
  • 1 replies
  • 0 likes
  • 219 Views
  • 1 replies
  • 0 likes

Nao consigo cancelar pq nao sei o email.esqueci

Não lembro o email da conta.Preciso cancelar e não consigo.Existe algum telefone q possa falar?

  • Newbie
  • Não lembro o email da conta.Preciso cancelar e não consigo.Existe algum telefone q possa falar? 
  • Bittencourt
  • Spotify Star
  • 753 Views
  • 1 replies
  • 0 likes
  • 753 Views
  • 1 replies
  • 0 likes

No acepta mis tarjetas

Tengo Premium hace tiempo. Mi banco cambió de dueños y ahora ya no tengo Mastercard sino AmEx (mi cuenta es de Argentina y las tarjetas tambien de Argentina) y al intentar ingresar tarjeta el sistema dice que no corresponde al país de mi cuenta (??)....

  • Casual Listener
  • Tengo Premium hace tiempo. Mi banco cambió de dueños y ahora ya no tengo Mastercard sino AmEx (mi cuenta es de Argentina y las tarjetas tambien de Argentina) y al intentar ingresar tarjeta el sistema...
  • Chaostar
  • Casual Listener
  • 247 Views
  • 2 replies
  • 0 likes
  • 247 Views
  • 2 replies
  • 0 likes

Payment

Is not letting me to pay premium suscription. 

  • Visitor
  • Is not letting me to pay premium suscription. 
  • Luke
  • Spotify Star
  • 148 Views
  • 1 replies
  • 0 likes
  • 148 Views
  • 1 replies
  • 0 likes

Premium subscription is not working in my mobile

My app has been updated and when I have log in again, my premium subscription doesn't work and I can't download music in my mobile.....

  • Casual Listener
  • My app has been updated and when I have log in again, my premium subscription doesn't work and I can't download music in my mobile.....
  • Luke
  • Spotify Star
  • 158 Views
  • 1 replies
  • 0 likes
  • 158 Views
  • 1 replies
  • 0 likes

Installed spotify on new phone but wont show premium although i am already subscribed

Hi, I have got a new phone, when I log in it doesn't pick up my premium, it's asking me to subscribe when I already have and have been for about a year! Any ideas? Thanks.

  • Newbie
  • Hi,   I have got a new phone, when I log in it doesn't pick up my premium, it's asking me to subscribe when I already have and have been for about a year!    Any ideas?   Th...
  • JackBeau
  • Composer
  • 179 Views
  • 1 replies
  • 1 likes
  • 179 Views
  • 1 replies
  • 1 likes

Account not found

So I made a new account under the 3 month trial and y'all charged me for the premium however when I go to log in with the email address I used to sign up it says it does not match any users. With that being said if you guys charged me for for an acco...

  • Visitor
  • So I made a new account under the 3 month trial and y'all charged me for the premium however when I go to log in with the email address I used to sign up it says it does not match any users. With tha...
  • JackBeau
  • Composer
  • 1688 Views
  • 5 replies
  • 0 likes
  • 1688 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution Do spotify keep card details on file?

So I cant afford to pay the ludicrous price that spotify ask for premium but the service is only just slightly easier to use than downloading all my own stuff and not having to pay for it so I make a new account and snag a deal when ever they come up...

  • Casual Listener
  • So I cant afford to pay the ludicrous price that spotify ask for premium but the service is only just slightly easier to use than downloading all my own stuff and not having to pay for it so I make a...
  • Maxim
  • Spotify Star
  • 1698 Views
  • 5 replies
  • 0 likes
  • 1698 Views
  • 5 replies
  • 0 likes

Premium

Please end my premium and give me my money back.

  • Newbie
  • Please end my premium and give me my money back.
  • Maxim
  • Spotify Star
  • 133 Views
  • 1 replies
  • 0 likes
  • 133 Views
  • 1 replies
  • 0 likes

Payment

I am currently paying for two different accounts with the same card details and i want to cancel the one i don't use but cant access it. How do i do it? Help!!

  • Newbie
  • I am currently paying for two different accounts with the same card details and i want to cancel the one i don't use but cant access it. How do i do it? Help!!
  • imattolo
  • Community Legend
  • 140 Views
  • 1 replies
  • 0 likes
  • 140 Views
  • 1 replies
  • 0 likes