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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Subscriptions

Ask here for help with Premium, payments and trials.

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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 7834 Views
  • 23 replies
  • 2 likes
  • 7834 Views
  • 23 replies
  • 2 likes

Solved!! Will I still get the free trial?

So I haven't used my free trial yet, and my friend got me a gift card, so I would like to know: If I use the gift card, will I get the free trial or will it just charge the card immediately?

  • Newbie
  • So I haven't used my free trial yet, and my friend got me a gift card, so I would like to know: If I use the gift card, will I get the free trial or will it just charge the card immediately?
  • Maxim
  • Spotify Star
  • 307 Views
  • 1 replies
  • 0 likes
  • 307 Views
  • 1 replies
  • 0 likes

If I take a break from Premium and then come back will my Saved Library be restored?

Plan: Premium/FreeCountry: USA My Question:Considering taking a break from Spotify for a month or two. If I cancel my premium account then return after a few months will my Saved Library be restored? Or will I need to rebuild it?

  • Casual Listener
  • Plan: Premium/Free Country: USA     My Question: Considering taking a break from Spotify for a month or two. If I cancel my premium account then return after a few months will my ...
  • TechManiac
  • Gig Goer
  • 306 Views
  • 1 replies
  • 0 likes
  • 306 Views
  • 1 replies
  • 0 likes

Can't pay for PREMIUM!!

Hi. I'm from Romania and I sign up in Spotify 3 weeks ago. I have a FREE PLAN because I can't BUY THE PREMIUM PLAN. When I write my info about credit card in spotify site, this shows up "payment failed. try again or use a different payment method". I...

  • Visitor
  • Hi. I'm from Romania and I sign up in Spotify 3 weeks ago. I have a FREE PLAN because I can't BUY THE PREMIUM PLAN. When I write my info about credit card in spotify site, this shows up "payment fail...
  • user-removed
  • Not applicable
  • 536 Views
  • 1 replies
  • 0 likes
  • 536 Views
  • 1 replies
  • 0 likes

Superuser Contribution song not available to play, but i can import it

Why does Spotify say a song I am trying to play isn't available, but that I can import it? Premium user here.

  • Roadie
  •   Why does Spotify say a song I am trying to play isn't available, but that I can import it? Premium user here.
  • Alfredo
  • Roadie
  • 585 Views
  • 3 replies
  • 0 likes
  • music
  • 585 Views
  • 3 replies
  • 0 likes

Queja a Spotify y devolucion de dinero

Buenos dias, les comento yo tengo otra cuenta a parte de esta la cual use anteriormente los 3 meses por 1 euro, y ahora salio la oferta otra vez, mi hermana de 15 años me pidio que si le podia pagar con mi tarjeta ese euro que ella no tiene tarjeta, ...

  • Newbie
  • Buenos dias, les comento yo tengo otra cuenta a parte de esta la cual use anteriormente los 3 meses por 1 euro, y ahora salio la oferta otra vez, mi hermana de 15 años me pidio que si le podia pagar ...
  • osornios
  • Spotify Star
  • 8756 Views
  • 9 replies
  • 1 likes
  • 8756 Views
  • 9 replies
  • 1 likes

Superuser Contribution Why did I get charged twice

Signed up for Spotify student and I got charged twice and one saids reaccuring charge the other one saids Spotify and both are $5.04 why?

  • Newbie
  • Signed up for Spotify student and I got charged twice and one saids reaccuring charge the other one saids Spotify and both are $5.04 why?
  • SergioDavid
  • Roadie
  • 562 Views
  • 1 replies
  • 0 likes
  • 562 Views
  • 1 replies
  • 0 likes

Superuser Contribution Couldn't connect to premium student account

Hi,A few weeks ago I convinced myself to upgrade to a premium account. Because I am a student, I have chosen for the student packet. I made an account in my name and my mother paid with her visa card (I am not yet in possession of a visa card).A day ...

  • Newbie
  •     Hi, A few weeks ago I convinced myself to upgrade to a premium account. Because I am a student, I have chosen for the student packet. I made an account in my name and my mother paid ...
  • SergioDavid
  • Roadie
  • 246 Views
  • 1 replies
  • 0 likes
  • 246 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution 3 aylık 0,99 TL'lik teklifi alamıyorum

3 aylık 0,99 TL'lik teklifi alacaktım kart bilgilerini eksiksiz gitmeme rağmen "Ödemede bir sorun oluştu. Daha sonra tekrar dene veya yardım al" diye bir hata aldım. Yaklaşık 5 kere denedim ama hep aynı hatayı alıyorum. İlk premium alışım ve bu kartı...

  • Newbie
  • 3 aylık 0,99 TL'lik teklifi alacaktım kart bilgilerini eksiksiz gitmeme rağmen "Ödemede bir sorun oluştu. Daha sonra tekrar dene veya yardım al" diye bir hata aldım. Yaklaşık 5 kere denedim ama hep a...
  • SergioDavid
  • Roadie
  • 859 Views
  • 3 replies
  • 0 likes
  • 859 Views
  • 3 replies
  • 0 likes

falha de pagamento

Boa tarde, recebi o email de falha de pagamento, fui verificar meus dados e estão corretos, e tenho limite no cartão, gostaria de saber qual o erro que está acontecendo.

  • Newbie
  • Boa tarde, recebi o email de falha de pagamento, fui verificar meus dados e estão corretos, e tenho limite no cartão, gostaria de saber qual o erro que está acontecendo.
  • yhx-x_qzwsf4j
  • Casual Listener
  • 2131 Views
  • 6 replies
  • 20 likes
  • 2131 Views
  • 6 replies
  • 20 likes

Premium Subscriprion

PlanFree but i need PremiumCountryBGDeviceMacbook Pro Operating SystemiOS 10 My Question or IssueGreetings, Guys I need your help, because it drives me nuts, i wasn't able to pay for my Premium account the last month and know I'm trying to do so and ...

  • Newbie
  • Plan Free but i need Premium Country BG Device Macbook Pro  Operating System iOS 10   My Question or Issue Greetings,    Guys I need your help, because it drives me nu...
  • Luke
  • Spotify Star
  • 508 Views
  • 1 replies
  • 0 likes
  • 508 Views
  • 1 replies
  • 0 likes

Spotify Premum

I've recently become a spotify premium member, however I still get ads wherever I click on my PC and there's nothing I can do about it. I tried logging in and out, closing the app and opening it again...

  • Newbie
  • I've recently become a spotify premium member, however I still get ads wherever I click on my PC and there's nothing I can do about it. I tried logging in and out, closing the app and opening it agai...
  • Luke
  • Spotify Star
  • 489 Views
  • 1 replies
  • 0 likes
  • 489 Views
  • 1 replies
  • 0 likes

Cant get premium

Hey, I just cancelled my premium subscription, but now I want it back.Every time I try to pay, it says "payment didn't work, try another payment method" I hope you can help me.

  • Newbie
  •   Hey,    I just cancelled my premium subscription, but now I want it back. Every time I try to pay, it says "payment didn't work, try another payment method"   I hope ...
  • Bethany_Dawn
  • Community Legend
  • 274 Views
  • 1 replies
  • 0 likes
  • 274 Views
  • 1 replies
  • 0 likes

Unsuscribe

I need to get out of a primium account and I have no communication with the account holder

  • Newbie
  •    I need to get out of a primium account and I have no communication with the account holder
  • xkn_5o4z-tcpp
  • Music Fan
  • 362 Views
  • 1 replies
  • 0 likes
  • 362 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment - double charging

Guys, why my credit card is being charged dobule? for 4 monts in the row?

  • Casual Listener
  •   Guys,   why my credit card is being charged dobule? for 4 monts in the row? 
  • Alfredo
  • Roadie
  • 682 Views
  • 4 replies
  • 0 likes
  • 682 Views
  • 4 replies
  • 0 likes

Help meee please

I am not able to sign premium spotify in my application"Spotify Premium can’t be purchased in this app"Please help me, I pray for please because I wanna Buy Premium spotify

DDC31DD8-3EE1-4502-8435-5B9C51AB5B78.png
  • Casual Listener
  • I am not able to sign premium spotify in my application "Spotify Premium can’t be purchased in this app" Please help me, I pray for please because I wanna Buy Premium spotify  
  • -dn1errnr_por
  • Casual Listener
  • 312 Views
  • 2 replies
  • 0 likes
  • 312 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Premium user - just got receipt from paypal - Spotify still does not recognize me as premium

PlanPremiumCountryPhilippines DevicePC windows - Samsung Note 3Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Premium user - just got receipt from paypal - Spotify still does not recognize me as premium whether in PC or ...

  • Newbie
  • Plan Premium Country Philippines  Device PC windows - Samsung Note 3 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   Premium user - ju...
  • Alfredo
  • Roadie
  • 715 Views
  • 1 replies
  • 0 likes
  • 715 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Premium can’t be purchased from this app

I cannot upgrade to premium and I don’t even know, did anyone solve this problem?

  • Newbie
  • I cannot upgrade to premium and I don’t even know, did anyone solve this problem?
  • _y2w0-3f44g7q
  • Newbie
  • 157298 Views
  • 2 replies
  • 5 likes
  • 157298 Views
  • 2 replies
  • 5 likes

Does revoking access from Hulu plugin mean you will not be charged after that?

PlanFree/PremiumCountry Device Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Plan Free/Premium Country   Device   Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Bethany_Dawn
  • Community Legend
  • 280 Views
  • 1 replies
  • 0 likes
  • 280 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cobro doble premium estudiante

Hola, mi correo es *snip* hoy lunes 14 de Mayo me inscribí a Spotify Premium para estudiantes ye aparece un cobro doble por $49. Ya me puse en contacto con el banco y no hay ningún cargo retenido. Agradezco se pongan en contacto conmigo para solucion...

  • Casual Listener
  • Hola, mi correo es *snip* hoy lunes 14 de Mayo me inscribí a Spotify Premium para estudiantes ye aparece un cobro doble por $49. Ya me puse en contacto con el banco y no hay ningún cargo retenido.&nb...
  • Alfredo
  • Roadie
  • 425 Views
  • 3 replies
  • 0 likes
  • 425 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Offer showing 0.99/4.99, but next page shows 0.99/9.99

PlanFree, interested in PremiumCountry BulgariaDeviceSamsung Galaxy S7 EdgeOperating SystemAndroid My Question or Issue Hello there. This might be a stupid question and if this is the case, I apologize beforehand, but I wasn't able to find informatio...

  • Casual Listener
  •   Plan Free, interested in Premium Country  Bulgaria Device Samsung Galaxy S7 Edge Operating System Android   My Question or Issue    Hello there. This might be a...
  • Alfredo
  • Roadie
  • 1215 Views
  • 5 replies
  • 0 likes
  • 1215 Views
  • 5 replies
  • 0 likes