Help Wizard

Step 1

NEXT STEP

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5094 Views
  • 23 replies
  • 2 likes
  • 5094 Views
  • 23 replies
  • 2 likes

I could not change my country

Hi SpotifyTeam! I'm Rita, and I would like to apply for spotify. I want to pay for Premium, but it didn't work. I am in abroad, because I'm participating in an Internship program. It is 2 months long. Can I change my country, or it's impossible, and ...

  • Casual Listener
  • Hi SpotifyTeam!   I'm Rita, and I would like to apply for spotify. I want to pay for Premium, but it didn't work.  I am in abroad, because I'm participating in an Internship pr...
  • d8t7_i-8vnc3d
  • Casual Listener
  • 150 Views
  • 2 replies
  • 0 likes
  • 150 Views
  • 2 replies
  • 0 likes

Superuser Contribution Payment

Why cant i add my new debit card for my premium? It just declines it when i put the info in plz help!! I work at 3 and i nees my music

  • Newbie
  • Why cant i add my new debit card for my premium? It just declines it when i put the info in plz help!! I work at 3 and i nees my music 😭😭😭
  • SergioDavid
  • Roadie
  • 155 Views
  • 1 replies
  • 0 likes
  • 155 Views
  • 1 replies
  • 0 likes

Superuser Contribution ödeme sorunu

kredi kartımda herhangi bir sorun olmamasına bakiyem olmasına rağmen premium alamıyorum.

  • Newbie
  • kredi kartımda herhangi bir sorun olmamasına bakiyem olmasına rağmen premium alamıyorum.
  • SergioDavid
  • Roadie
  • 141 Views
  • 1 replies
  • 0 likes
  • 141 Views
  • 1 replies
  • 0 likes

Superuser Contribution No puedo pagar el plan premium familiar

Hola, he estado intentando pagar el plan familiar premium pero me sale el siguiente error: "Ha ocurrido un error en el pago. Vuelve a intentarlo o usa otro método de pago." ¿Cómo lo puedo solucionar? Sí, estoy seguro de que mi tarjeta de crédito cump...

  • Newbie
  • Hola, he estado intentando pagar el plan familiar premium pero me sale el siguiente error: "Ha ocurrido un error en el pago. Vuelve a intentarlo o usa otro método de pago." ¿Cómo lo puedo solucionar?...
  • SergioDavid
  • Roadie
  • 163 Views
  • 1 replies
  • 0 likes
  • 163 Views
  • 1 replies
  • 0 likes

Superuser Contribution Didn’t recieve any pin code

I didn’t recieve any pin code to continue on my subscription via mobile payment (Globe) for the ₱149.00 premium promo

  • Newbie
  • I didn’t recieve any pin code to continue on my subscription via mobile payment (Globe) for the ₱149.00 premium promo
  • SergioDavid
  • Roadie
  • 293 Views
  • 1 replies
  • 0 likes
  • 293 Views
  • 1 replies
  • 0 likes

Superuser Contribution 3 aylık 1 tl

Selamlar öncelikle ben ilk kez premium satın alacaktım fakat satın alma bölümünde kart bilgilerini girdikten sonra 1tl yi karttan aldı ve premium gelmedi ana sayfaya attı direk Yardım lazım

  • Newbie
  • Selamlar öncelikle ben ilk kez premium satın alacaktım fakat satın alma bölümünde kart bilgilerini girdikten sonra 1tl yi karttan aldı ve premium gelmedi ana sayfaya attı direk Yardım lazım
  • SergioDavid
  • Roadie
  • 4142 Views
  • 1 replies
  • 0 likes
  • 4142 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can’t find video with premium account

I am using the premium account of spotify, however I cannot find vertical video in my account although I have already follow your steps. When I browse featured shows or all video shows, it doesn’t have a result.

  • Newbie
  • I am using the premium account of spotify, however I cannot find vertical video in my account although I have already follow your steps. When I browse featured shows or all video shows, it doesn’t ha...
  • SergioDavid
  • Roadie
  • 1994 Views
  • 1 replies
  • 0 likes
  • 1994 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify Error - Changed from the Family subscription to Individual Premium

So I have been using the Spotify Premium Family for seven months now and each month at the 19th the subscription get renewed.This 19th of May my subscription changed from the Family Premium to Individual Premium without any notification or notice, so...

  • Newbie
  • So I have been using the Spotify Premium Family for seven months now and each month at the 19th the subscription get renewed. This 19th of May my subscription changed from the Family Premium to Indi...
  • SergioDavid
  • Roadie
  • 225 Views
  • 1 replies
  • 0 likes
  • 225 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problems with renewal

I subscribed to spotify at the beginning of 2016. A couple of days ago I received a message saying that I ended the subscription because there was an error in the payment, due to lack of funds or having changed the data of the visa card). Interesting...

  • Newbie
  • I subscribed to spotify at the beginning of 2016. A couple of days ago I received a message saying that I ended the subscription because there was an error in the payment, due to lack of funds or hav...
  • SergioDavid
  • Roadie
  • 189 Views
  • 1 replies
  • 0 likes
  • 189 Views
  • 1 replies
  • 0 likes

Been Paying premium since Oct 2017 but account shows free.

Paying premium amount $ every month since Oct 2017, with no premium benefits. Please help! Going to cancel if I don’t get help wth this problem.

  • Newbie
  • Paying premium amount $ every month since Oct 2017, with no premium benefits. Please help!  Going to cancel if I don’t get help wth this problem.
  • Maxim
  • Spotify Star
  • 160 Views
  • 1 replies
  • 0 likes
  • 160 Views
  • 1 replies
  • 0 likes

Solved!! Student Discount in Australia

I signed up for the student payment and was all set up and was directed to prove I’m a student but the school I got to is a high school and is not listed but I’m still a student and I can’t continue but money had been taken out acting as if I compete...

  • Newbie
  • I signed up for the student payment and was all set up and was directed to prove I’m a student but the school I got to is a high school and is not listed but I’m still a student and I can’t continue ...
  • Maxim
  • Spotify Star
  • 203 Views
  • 1 replies
  • 0 likes
  • 203 Views
  • 1 replies
  • 0 likes

Amount was charged and i don't have the access to premium

An amount was charged of my bank account and i didn't provide the complete information related to my student proof and I left the app, then when i came back to the app and now it is asking me to put again my bank account details, and i don't see opti...

  • Visitor
  • An amount was charged of my bank account and i didn't provide the complete information related to my student proof and I left the app, then when i came back to the app and now it is asking me to put ...
  • Maxim
  • Spotify Star
  • 131 Views
  • 1 replies
  • 0 likes
  • 131 Views
  • 1 replies
  • 0 likes

Free Trial

I have had the same problem, I cancelled my subscription via computer and recieved the confirmation email. But I was still charged the following day.

  • Casual Listener
  • I have had the same problem, I cancelled my subscription via computer and recieved the confirmation email. But I was still charged the following day.
  • Maxim
  • Spotify Star
  • 127 Views
  • 1 replies
  • 0 likes
  • 127 Views
  • 1 replies
  • 0 likes

Not needed at this point

I don't use Spotify as much as I thought I would.

  • Newbie
  • I don't use Spotify as much as I thought I would.
  • Maxim
  • Spotify Star
  • 111 Views
  • 1 replies
  • 0 likes
  • 111 Views
  • 1 replies
  • 0 likes

My payment

I have Spotify premium and i paid the subscription of 120$ For a year and it’s been 9 mouth. Now I want to subscribe to and family account. Will it refund me the 3 mouths??

  • Newbie
  • I have Spotify premium and i paid the subscription of 120$ For a year and it’s been 9 mouth. Now I want to subscribe to and family account. Will it refund me the 3 mouths?? 
  • Bethany_Dawn
  • Community Legend
  • 170 Views
  • 1 replies
  • 0 likes
  • 170 Views
  • 1 replies
  • 0 likes

Solved!! Premium sign up

I just signed up for family premium.... And the people I invited how to use my user name and password to get into the account.... How do they get their own account....

  • Casual Listener
  • I just signed up for family premium.... And the people I invited how to use my user name and password to get into the account.... How do they get their own account....
  • Maxim
  • Spotify Star
  • 216 Views
  • 1 replies
  • 0 likes
  • 216 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hi

I need to cancel my subscription, accidentally I subscribe thru BOKU and I cancelled the subscription but still active on your system I need to cancel so I can subscribe through Vodafone

  • Newbie
  • I need to cancel my subscription, accidentally I subscribe thru BOKU and I cancelled the subscription but still active on your system I need to cancel so I can subscribe through Vodafone   
  • Alfredo
  • Roadie
  • 114 Views
  • 1 replies
  • 0 likes
  • 114 Views
  • 1 replies
  • 0 likes

Superuser Contribution Accidentally paid for premium

I had a 3 month trail for 0,99 euro. I canceld my premium and deleted my gmail even, but i still Had to pay for it and in want my money pls back because this makes no sense if i have deleted everything why did i still had to pay ?

  • Newbie
  • I had a 3 month trail for 0,99 euro. I canceld my premium and deleted my gmail even, but i still Had to pay for it and in want my money pls back because this makes no sense if i have deleted everythi...
  • Alfredo
  • Roadie
  • 221 Views
  • 1 replies
  • 0 likes
  • 221 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problema con mi cuenta

Hola, accedí aún promoción para adquirir spotify Premium, ME llegó a mi correo un mensaje confirmando la suscripción pero al ingresar me aparece como cuenta free.

  • Newbie
  • Hola, accedí aún promoción para adquirir spotify Premium, ME llegó a mi correo un mensaje confirmando la suscripción pero al ingresar me aparece como cuenta free.
  • Alfredo
  • Roadie
  • 137 Views
  • 1 replies
  • 0 likes
  • 137 Views
  • 1 replies
  • 0 likes