Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Visitor
- 183545 Views
- 116 replies
- 12 likes
- 183545 Views
- 116 replies
- 12 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Newbie
- 20824 Views
- 28 replies
- 4 likes
- 20824 Views
- 28 replies
- 4 likes
Payment method with pre-paid paysafecard
Has anyone used a Mastercard "paysafecard" pre-paid card to unlock a Spotify Premium account? Which country needs to be selected to eventually use this payment method? Thanks for all the possible answers.
- Has anyone used a Mastercard "paysafecard" pre-paid card to unlock a Spotify Premium account? Which country needs to be selected to eventually use this payment method? Thanks for all the possible ans...
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- Spotify Star
- 1318 Views
- 7 replies
- 0 likes
- 1318 Views
- 7 replies
- 0 likes
Superuser Contribution UI bug on payment window
I faced a bug when I can not switch month in the payment subscription. steps to reproduce:1. load page - https://www.spotify.com/pl/account/subscription/update/2. enter card number3. field month does not work OS: Mac OS 10.13.3Browser: Safari 10.0.3l...
- I faced a bug when I can not switch month in the payment subscription. steps to reproduce: 1. load page - https://www.spotify.com/pl/account/subscription/update/ 2. enter card number ...
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- Spotify
- 1038 Views
- 5 replies
- 0 likes
- 1038 Views
- 5 replies
- 0 likes
I have a monthly subscription now. Saw ad for yearly rate. Want to switch to that plan. Wont let me.
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- Spotify Star
- 421 Views
- 1 replies
- 0 likes
- 421 Views
- 1 replies
- 0 likes
When Student spotify discount will end?
How can I know when my premium student discount will end. I know it’s 12 months but I totally forgot when did I registered it. Help
- How can I know when my premium student discount will end. I know it’s 12 months but I totally forgot when did I registered it. Help
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- Spotify Star
- 592 Views
- 1 replies
- 0 likes
- 592 Views
- 1 replies
- 0 likes
Still paying for free
So I paid my fee. I got an over draft fee for it, and I still don't have my premium.
- So I paid my fee. I got an over draft fee for it, and I still don't have my premium.
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- Spotify Star
- 481 Views
- 1 replies
- 0 likes
- 481 Views
- 1 replies
- 0 likes
Yearly subscription
If I sing up to the yearly subscription, what happens to my monthly subscription remaining?
- If I sing up to the yearly subscription, what happens to my monthly subscription remaining?
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- Spotify Star
- 457 Views
- 1 replies
- 0 likes
- 457 Views
- 1 replies
- 0 likes
Keeps saying payment failed!!!!
I recently bought a visa goft card and the moment I bought it I activated it. I waited about a hour or more to buy premium. I went ahead and put in all the information to purchase the 3 month premium deal. But it said payment failed. I kept trying ov...
- I recently bought a visa goft card and the moment I bought it I activated it. I waited about a hour or more to buy premium. I went ahead and put in all the information to purchase the 3 month p...
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- Spotify Star
- 368 Views
- 1 replies
- 0 likes
- 368 Views
- 1 replies
- 0 likes
Spotify family question
Can each family member listens o different music simultaneously with Spotify family? Is there a device limit?
- Can each family member listens o different music simultaneously with Spotify family? Is there a device limit?
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- Spotify Star
- 295 Views
- 1 replies
- 0 likes
- 295 Views
- 1 replies
- 0 likes
Extending premium subscription beyond three-month trial
I have subscribed to Premium in their "Three months for £9.99" trial. I want to pay now (I have birthday money burning a hole in my pocket!) for additional months once that trial is over. What's the best way to do that? Thanks in advance, Andrew
- I have subscribed to Premium in their "Three months for £9.99" trial. I want to pay now (I have birthday money burning a hole in my pocket!) for additional months once that trial is over. What's...
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- Spotify Star
- 234 Views
- 1 replies
- 0 likes
- 234 Views
- 1 replies
- 0 likes
Trying to renew sub
I let my subscription run out and would like to renew using the same card I was using before but it won't let me use said card. Am I now forced to completely change my payment option?
- I let my subscription run out and would like to renew using the same card I was using before but it won't let me use said card. Am I now forced to completely change my payment option?
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- Spotify Star
- 320 Views
- 1 replies
- 0 likes
- 320 Views
- 1 replies
- 0 likes
A phone number please
I have been lump sum charged as well as monthly charged for my premium subscription and need to sort this out. My payment reference includes 'Stockholm' with the number. Thanx. Maria
- I have been lump sum charged as well as monthly charged for my premium subscription and need to sort this out. My payment reference includes 'Stockholm' with the number. Thanx. Maria
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- Spotify Star
- 314 Views
- 1 replies
- 0 likes
- 314 Views
- 1 replies
- 0 likes
Charged even after cancelling
I have 2 spirit accounts and I accidentally renewed wth premium with wrong email. I quickly realized this and cancelled my subscription within 5 mins. I received notifications that the premium was cancelled. However, I was still charged 9.99 in Novem...
- I have 2 spirit accounts and I accidentally renewed wth premium with wrong email. I quickly realized this and cancelled my subscription within 5 mins. I received notifications that the premium was ca...
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- Spotify Star
- 288 Views
- 1 replies
- 0 likes
- 288 Views
- 1 replies
- 0 likes
Spotify Premium
I have been tryung to subscribe to Premium ALL month, and it has been telling me my payment method has failed and to try it again later. I have two Visa gift cards that I have tried to use, neither of them working for me. I've tried making a new acco...
- I have been tryung to subscribe to Premium ALL month, and it has been telling me my payment method has failed and to try it again later. I have two Visa gift cards that I have tried to use, neither o...
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- Spotify Star
- 268 Views
- 1 replies
- 0 likes
- 268 Views
- 1 replies
- 0 likes
Moving country
PlanPremiumCountry USA Device(iPhone 8Operating SystemiOS 10 My Question or IssueI have just moved from Ireland to USA and had to cancel my premium subscription to renew again. When I renew is all my saved music and playlists maintained?
- Plan Premium Country USA Device (iPhone 8 Operating System iOS 10 My Question or Issue I have just moved from Ireland to USA and had to cancel my premium subscription t...
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- Not applicable
- 172 Views
- 1 replies
- 0 likes
- 172 Views
- 1 replies
- 0 likes
What happens when I click Cancel?
I'm switching back away from Spotify and want to make sure my cancellation goes trhough, but I'm subscribed until September 27th. Does my clicking Cancel stop further billing and allow me to use the rest of my subscription, or do I immediately lose a...
- I'm switching back away from Spotify and want to make sure my cancellation goes trhough, but I'm subscribed until September 27th. Does my clicking Cancel stop further billing and allow me to use the ...
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- Spotify Star
- 216 Views
- 1 replies
- 0 likes
- 216 Views
- 1 replies
- 0 likes
I Can't Use 60 day free trail
PlanFreeCountry TurkeyOperating SystemWindows 10 My Question or Issue I can't use 60 day free trail. After I write 3d secure code it sends me to the buying screen again. After few trying I start to get error message.
- Plan Free Country Turkey Operating System Windows 10 My Question or Issue I can't use 60 day free trail. After I write 3d secure code it sends me to the buying scre...
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- Spotify Star
- 407 Views
- 5 replies
- 0 likes
- 407 Views
- 5 replies
- 0 likes
Superuser Contribution Cuenta de Ahorros
My Question or IssueHola desearía saber por qué siempre tengo que pagar en efectivo o comprando las tarjetas de Spotify si tengo mi tarjeta de cuenta de ahorros, la cual no tiene todos los números que pide el sistema para ingresar una tarjeta y pagar...
- My Question or Issue Hola desearía saber por qué siempre tengo que pagar en efectivo o comprando las tarjetas de Spotify si tengo mi tarjeta de cuenta de ahorros, la cual no tiene todos los números ...
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- Roadie
- 815 Views
- 1 replies
- 0 likes
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Savings CardStudent
- 815 Views
- 1 replies
- 0 likes
Spotify and Hulu (already a user)
My Question or Issue: I have Hulu (no commericals) currently and I want to do the combo plan of Hulu and Spotify. Can I still get the bundle? If I get the bundle will I lose my curretn playlist on Spotify or current watchlist on Hulu?
- My Question or Issue: I have Hulu (no commericals) currently and I want to do the combo plan of Hulu and Spotify. Can I still get the bundle? If I get the bundle will I lose my cu...
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- Spotify Star
- 383 Views
- 5 replies
- 0 likes
- 383 Views
- 5 replies
- 0 likes
Premium not work
I already paid twice to my accounts but still my accounts all free users, **bleep**.. Spotify,please fix these!!!
- I already paid twice to my accounts but still my accounts all free users, **bleep**.. Spotify,please fix these!!! <removed sensitive info>
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- Spotify Star
- 172 Views
- 1 replies
- 0 likes
- 172 Views
- 1 replies
- 0 likes
Payment fail
When i try to pay for premium acount this message appear: "Oops, seems your card or payment provider is having a bad day. Don't worry, no money has been charged. Try again or use another payment methode." I tried so many things and none of them seems...
- When i try to pay for premium acount this message appear: "Oops, seems your card or payment provider is having a bad day. Don't worry, no money has been charged. Try again or use another pay...
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- Spotify Star
- 218 Views
- 1 replies
- 0 likes
- 218 Views
- 1 replies
- 0 likes