Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
-
-
- Visitor
- 84155 Views
- 50 replies
- 4 likes
- 84155 Views
- 50 replies
- 4 likes
Help Wizard
Step 1
Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Just quickly...
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
FAQs
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Ongoing Issues
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Help categories
Account & Payment
Using Spotify
Listen Everywhere
Ask here for help with Premium, payments and trials.
Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
-
-
- Visitor
- 10412 Views
- 24 replies
- 2 likes
- 10412 Views
- 24 replies
- 2 likes
Premium account issue
PlanPremiumCountry México DeviceiPhone 5 & 6Operating SystemiOS 11.4 My Question or Issue ¿Why my premium account switch again to free if I didn’t cancel the subscription?I tried to add again mi debit card for payment but an error appears
- Plan Premium Country México Device iPhone 5 & 6 Operating System iOS 11.4 My Question or Issue ¿Why my premium account switch again to free if I didn’t cancel t...
-
-
- Spotify Star
- 254 Views
- 3 replies
- 0 likes
- 254 Views
- 3 replies
- 0 likes
Took money but I don’t have premium
PlanFree/PremiumCountry AustraliaDeviceMacbook Pro late 2015 and iPhone 7 PlusOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I received an email about the $0.99 for three months so I clicked it and signed up. Took me to ...
- Plan Free/Premium Country Australia Device Macbook Pro late 2015 and iPhone 7 Plus Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I re...
-
-
- Spotify Star
- 446 Views
- 7 replies
- 0 likes
- 446 Views
- 7 replies
- 0 likes
pagamento
Paguei em 18/06, pelo cartão de crédito, porém está aparecendo a mensagem Premium em Pausa, e não consigo acessar o spotify.
- Paguei em 18/06, pelo cartão de crédito, porém está aparecendo a mensagem Premium em Pausa, e não consigo acessar o spotify.
-
-
- Spotify Star
- 171 Views
- 1 replies
- 0 likes
- 171 Views
- 1 replies
- 0 likes
Premium em pausa mesmo após pagamento
Paguei e meu spotify não funciona
- Paguei e meu spotify não funciona
-
-
- Spotify Star
- 251 Views
- 1 replies
- 0 likes
- 251 Views
- 1 replies
- 0 likes
Premium account canceling
I purchased premium account through Rogers and activated it through Spotify. However I discovered that I have purchased the wrong one as I was looking for the family plan.I have went to Rogers and canceled the subscription (and there’s a record of sa...
- I purchased premium account through Rogers and activated it through Spotify. However I discovered that I have purchased the wrong one as I was looking for the family plan. I have went to Roger...
-
-
- Community Legend
- 173 Views
- 1 replies
- 0 likes
- 173 Views
- 1 replies
- 0 likes
Gift Card Failure
I have two gift cards here one of them has already been used for 6 months of Premium. The second one will not work. How does this get fixed.
- I have two gift cards here one of them has already been used for 6 months of Premium. The second one will not work. How does this get fixed.
-
-
- Casual Listener
- 245 Views
- 2 replies
- 0 likes
- 245 Views
- 2 replies
- 0 likes
can i cancel subscription to an account which i do not have access to?
i am paying for an account that unfortunately i have a falling out with the owner of the account. are there anyways to cancel my card that is attached to that account?
- i am paying for an account that unfortunately i have a falling out with the owner of the account. are there anyways to cancel my card that is attached to that account?
-
-
- Community Legend
- 169 Views
- 1 replies
- 0 likes
- 169 Views
- 1 replies
- 0 likes
my music disappeared after transferring to premium
PlanPremiumCountry SpainDeviceiPhone7Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I paid for premium yesterday but couldn't get the upgraded service. After resetting the phone and realising that phone worked and paymen...
- Plan Premium Country Spain Device iPhone7 Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I paid for premium yesterday but couldn't get...
-
-
- Community Legend
- 150 Views
- 1 replies
- 0 likes
- 150 Views
- 1 replies
- 0 likes
payment wont go through
Plantrying to get PremiumCountry israelDevicepc (browser) and xaiomi mi 5 (app)Operating Systemmiui(android) and win 10 My Question or Issue im trying to get an upgrade for my account and nothing happen im using Paypal ...i did used this paypal accou...
- Plan trying to get Premium Country israel Device pc (browser) and xaiomi mi 5 (app) Operating System miui(android) and win 10 My Question or Issue im trying to get an upg...
-
-
- Spotify Star
- 352 Views
- 5 replies
- 0 likes
- 352 Views
- 5 replies
- 0 likes
Payment for Premium
PlanFree/PremiumCountry PUERTO RICODeviceiphoneOperating SystemiOS 10 My Question or Issue I'm trying to process my payment and I'm getting "not available in my country" message. haven't moved, I live in PR (US territory) and been enjoying this accou...
- Plan Free/Premium Country PUERTO RICO Device iphone Operating System iOS 10 My Question or Issue I'm trying to process my payment and I'm getting "not available in my c...
-
-
- Spotify Star
- 353 Views
- 3 replies
- 0 likes
- 353 Views
- 3 replies
- 0 likes
Suddenly logged out of Premium account
My Question or Issue So today I was logged out of my active premium account for no reason. I signed up my premium account with my service provider and I called them up and was told my premium subscription is still active. So I reinstalled the app and...
- My Question or Issue So today I was logged out of my active premium account for no reason. I signed up my premium account with my service provider and I called them up and was ...
-
-
- Spotify Star
- 962 Views
- 1 replies
- 0 likes
- 962 Views
- 1 replies
- 0 likes
Login and account problem
Hi, I have a Samsung Galaxy 8 and when I log in it asks me if I want to go premium. I pay £9.99 a month which is paid through my mobile phone bill. On my Samsung none of my music shows but on my ipad it shows all my music and doesnt ask me to go prem...
- Hi, I have a Samsung Galaxy 8 and when I log in it asks me if I want to go premium. I pay £9.99 a month which is paid through my mobile phone bill. On my Samsung none of my music shows bu...
-
-
- Spotify Star
- 210 Views
- 1 replies
- 0 likes
- 210 Views
- 1 replies
- 0 likes
Can't change payment method
PlanPremiumCountry GermanyDeviceHP envy 360 (one of three but Im trying to make the changes from this one)Operating SystemWindows 10 My Question or Issue I've just recently moved back to Germany so I'm trying to change my payment method from Canadian...
- Plan Premium Country Germany Device HP envy 360 (one of three but Im trying to make the changes from this one) Operating System Windows 10 My Question or Issue I've just ...
-
-
- Spotify Star
- 217 Views
- 1 replies
- 1 likes
- 217 Views
- 1 replies
- 1 likes
Solved!! Premium profile not working
Successfully payed and received mail for premium profile, but still not working in none of my profile. Can you check what did I activated?
- Successfully payed and received mail for premium profile, but still not working in none of my profile. Can you check what did I activated?
-
-
- Not applicable
- 315 Views
- 2 replies
- 0 likes
- 315 Views
- 2 replies
- 0 likes
Superuser Contribution I cant buy premium
I entered correct details. My billing address matches my country. My card is good for online or foreign and recurring payments. I have enough funds. My card isn't cancelled nor expired. I tried with several cards and browsers, none of them worked. I ...
- I entered correct details. My billing address matches my country. My card is good for online or foreign and recurring payments. I have enough funds. My card isn't cancelled nor expired. I tried with ...
-
-
- Roadie
- 3153 Views
- 11 replies
- 1 likes
- 3153 Views
- 11 replies
- 1 likes
OOPS! SOMETHING WENT WRONG PLEASE TRY AGAIN
PlanPremiumCountry USADeviceIphone 7Operating SystemWindows 10 My Question or IssueI have a payed plan right now and i have been trying to cancel it all day, on different devices, but every time i try to do so it just pops up that something went wron...
- Plan Premium Country USA Device Iphone 7 Operating System Windows 10 My Question or Issue I have a payed plan right now and i have been trying to cancel it all day, on differen...
-
-
- Casual Listener
- 247 Views
- 1 replies
- 0 likes
- 247 Views
- 1 replies
- 0 likes
problems with the account
My Question or Issue my premium account is gone and all my playlists. It is shown to me that I only have free. I pay since months the contribution of 9.99 € for premium. last week, the contribution was debited to me first. no matter what I do it stay...
- My Question or Issue my premium account is gone and all my playlists. It is shown to me that I only have free. I pay since months the contribution of 9.99 € for premium. last w...
-
-
- Spotify Star
- 351 Views
- 3 replies
- 0 likes
- 351 Views
- 3 replies
- 0 likes
Superuser Contribution Student + 3 month deal
PlanPremiumCountry UKDevicePcOperating SystemWindows 10 Edit: jsut noticed something else, on the premium tab of spotify (https://www.spotify.com/uk/premium/?checkout=false) it still advertised for me to try and but Spotify premium, idk if that's how...
- Plan Premium Country UK Device Pc Operating System Windows 10 Edit: jsut noticed something else, on the premium tab of spotify (https://www.spotify.com/uk/premium/?che...
-
-
- Casual Listener
- 296 Views
- 2 replies
- 0 likes
- 296 Views
- 2 replies
- 0 likes
Solved!! Family invitation - 102 - Oeps! Er is iets fout gegaan. Probeer het opnieuw.
I'm trying to accept the family permium invitation I got from my husband. When I click on the link in the mail (on my mac, chrome ), I fill in all the details and submit the form I see a red box on top of the page stating: 102 - Oeps! Er is iets fout...
- I'm trying to accept the family permium invitation I got from my husband. When I click on the link in the mail (on my mac, chrome ), I fill in all the details and submit the form I se...
-
-
- Spotify Star
- 5534 Views
- 3 replies
- 0 likes
-
AccountPremiumSubscription
- 5534 Views
- 3 replies
- 0 likes
Account suddenly doesnt exist
PlanPremiumCountryUKDeviceSamsung Galaxy S6 Operating SystemNot sure, most recent one My Question or Issue My Spotify stopped working last night suddenly. I reinstalled and it refused to recognise the username or any email addresses. I am paying for ...
- Plan Premium Country UK Device Samsung Galaxy S6 Operating System Not sure, most recent one My Question or Issue My Spotify stopped working last night suddenly. I reins...
-
-
- Spotify Star
- 337 Views
- 1 replies
- 0 likes
- 337 Views
- 1 replies
- 0 likes