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Re-Initiate Premium Mini

Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...

Casual Listener

Anonymous_Saiyan

Visitor

75049 Views

20 replies

99 likes

  • 75049 Views
  • 20 replies
  • 99 likes

Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

140141 Views

69 replies

10 likes

Premium for Family
  • 140141 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

80439 Views

89 replies

4 likes

  • 80439 Views
  • 89 replies
  • 4 likes

Solved!! Spotify premium

PlanPremiumCountry LithuaniaDeviceSamsungOperating SystemWindows 10 My Question or Issue So I log into my bank account and I see that I just automatically lose 6.99eur I didnt even want Premium it just bought for it self I want my money back >_<

Newbie

Plan Premium Country  Lithuania Device Samsung Operating System Windows 10   My Question or Issue  So I log into my bank account and I see that I just automatically lose...

Billy-J

Spotify Star

563 Views

1 replies

0 likes

  • 563 Views
  • 1 replies
  • 0 likes

I’ve paid for my Premium membership but I’m on Free version

Hello. I’ve been a Spotify Premium user for over 10 months. This month, on September 4th, 2018 I got a receipt verification mail from Spotify saying that my payment has been accepted. I pay from an online credit card and I can also see that my Premiu...

Newbie

Hello. I’ve been a Spotify Premium user for over 10 months. This month, on September 4th, 2018 I got a receipt verification mail from Spotify saying that my payment has been accepted. I pay from an o...

Billy-J

Spotify Star

723 Views

1 replies

0 likes

Premium doesn't work anymore
Premium payment problem
Premium problem with pay
premium subscription
  • 723 Views
  • 1 replies
  • 0 likes

Charged but im on free not premium

My Question or Issue I wasnunder the impression that i acancelled my susbscriptionof premium about a year ago.but upon seeing my recent bank stayement , it says i am still being charged. I recall that when i unsubbed i looked and it said i was not on...

Newbie

    My Question or Issue  I wasnunder the impression that i acancelled my susbscriptionof premium about a year ago.but upon seeing my recent bank stayement , it says i am still bein...

Billy-J

Spotify Star

355 Views

1 replies

0 likes

  • 355 Views
  • 1 replies
  • 0 likes

Can't update my payment subscription on Spotify using prepaid mastercard

Hi, I am trying to change my VISA payment details to my prepaid Mastercard for the monthly subscription. However, it is causing an error and won't allow me to save the details. My question is does the money in the prepaid MC has to be there before th...

Casual Listener

Hi, I am trying to change my VISA payment details to my prepaid Mastercard for the monthly subscription. However, it is causing an error and won't allow me to save the details. My question is does th...

Billy-J

Spotify Star

498 Views

3 replies

0 likes

  • 498 Views
  • 3 replies
  • 0 likes

how do i remove hulu from spotify

Hi! Question- I want to go back to having premium hulu, without ads. How do I turn off hulu through spotify? Thanks! Ariel

Newbie

Hi!   Question- I want to go back to having premium hulu, without ads. How do I turn off hulu through spotify?    Thanks!   Ariel

Billy-J

Spotify Star

6270 Views

1 replies

1 likes

  • 6270 Views
  • 1 replies
  • 1 likes

Bought premium on wrong account

As in the title, that's all. Anything I can do about it? Charge back or premium swap is a real thing?

Regular

As in the title, that's all. Anything I can do about it? Charge back or premium swap is a real thing?   

Billy-J

Spotify Star

355 Views

1 replies

0 likes

  • 355 Views
  • 1 replies
  • 0 likes

Switching Premium account from Hong Kong to Canada

PremiumCanada DeviceMacbook Pro 2018 My Question or IssueI have moved to Canada recently from Hong Kong, and want to switch my account to Canada. I looked on the Spotify website to find this information...PremiumIf you have Premium, you can use Spoti...

Newbie

 Premium Canada   Device Macbook Pro 2018    My Question or Issue I have moved to Canada recently from Hong Kong, and want to switch my account to Canada.  I looked on...

casperklik

Music Fan

460 Views

1 replies

0 likes

  • 460 Views
  • 1 replies
  • 0 likes

Not getting the full month

PlanPremiumCountryPhpDeviceSamsung S8Android Oreo My Question or IssueIm not getting the full month on spotify. I subscribed on sept. 14 yet it ends on 0ct. 2. Like WTH SPOTIFY YOU SCAMMING ME!!!!!!!!

Newbie

  Plan Premium Country Php Device Samsung S8 Android Oreo     My Question or Issue Im not getting the full month on spotify. I subscribed on sept. 14 yet it ends on 0ct. 2. ...

Billy-J

Spotify Star

312 Views

1 replies

0 likes

  • 312 Views
  • 1 replies
  • 0 likes

Premium nach erneuter Installation weg?

Premium ist weg nach erneuter die Installation 

Newbie

Premium ist weg nach erneuter die Installation  

Luke

Community Legend

283 Views

1 replies

0 likes

  • 283 Views
  • 1 replies
  • 0 likes

SPOTIFY PREMIUM PROBLEMS

I just changed my spotify premium subscription today to the student one and they have taken the money out of my bank account but its still saying my spotify premium is going to run out and todays payment is not coming up in my receipts, anybody know ...

Newbie

I just changed my spotify premium subscription today to the student one and they have taken the money out of my bank account but its still saying my spotify premium is going to run out and todays pay...

Luke

Community Legend

262 Views

1 replies

0 likes

  • 262 Views
  • 1 replies
  • 0 likes

Double Payment

My Spotify receipt says I've paid once a month, yet on my bank receipts it says I've been getting charged twice a month. Once on the eighth and once on the ninth. I only have one account. Help?

Newbie

My Spotify receipt says I've paid once a month, yet on my bank receipts it says I've been getting charged twice a month. Once on the eighth and once on the ninth. I only have one account. Help?

Luke

Community Legend

290 Views

1 replies

0 likes

  • 290 Views
  • 1 replies
  • 0 likes

Subscribed, but not getting Premium?

Hi. Im trying to subscribe for a premium account by globe prepaid load but its not letting me charge the load that i have on my prepaid sim card. I have enough load to pay for the 129php 1month subscription though. Thank you.

Newbie

Hi. Im trying to subscribe for a premium account by globe prepaid load but its not letting me charge the load that i have on my prepaid sim card. I have enough load to pay for the 129php 1month subsc...

Luke

Community Legend

304 Views

1 replies

0 likes

  • 304 Views
  • 1 replies
  • 0 likes

changic country in two approved spotify countrys

Moved from Sweden to Thailand (who now have spotify service in country) cannot update payment with my Thai debit card. Says use country in a spotify market etc etc... Tried EVERYTHING. Icognity browser clearing cache cookies... In language swedish en...

Casual Listener

Moved from Sweden to Thailand (who now have spotify service in country) cannot update payment with my Thai debit card. Says use country in a spotify market etc etc...  Tried EVERYTHING. Icognit...

Luke

Community Legend

300 Views

1 replies

0 likes

  • 300 Views
  • 1 replies
  • 0 likes

premium doesn’t work

Hello, i am trying the 30 days free premium trial and it still doesnt work, everytime im on the app it keeps telling me to get premium to ‘’ skip’’ which i already have lol so what am i suppose to do, i logged in and and out deleeted the app reloaded...

Newbie

Hello, i am trying the 30 days free premium trial and it still doesnt work, everytime im on the app it keeps telling me to get premium to ‘’ skip’’ which i already have lol so what am i suppose to do...

Luke

Community Legend

269 Views

1 replies

0 likes

  • 269 Views
  • 1 replies
  • 0 likes

Spotify Premium (paid with Paysafe) but still free

Hey Community,i have a littel Problem:I just bought 1 Month Spotify Premium with Paysafe but in the Desktop and mobile app I m still Free.logged in and out already some times, but nothing changedidk what to do anyone has an idea?thx very much in adva...

Newbie

Hey Community, i have a littel Problem: I just bought 1 Month Spotify Premium with Paysafe but in the Desktop and mobile app I m still Free. logged in and out already some times, but nothing chang...

Luke

Community Legend

290 Views

1 replies

0 likes

  • 290 Views
  • 1 replies
  • 0 likes

Payment Error

I tried 8 different available cards but received always the same error for the past three days! Help me

Newbie

I tried 8 different available cards but received always the same error for the past three days! Help me 😞

Luke

Community Legend

294 Views

1 replies

0 likes

  • 294 Views
  • 1 replies
  • 0 likes

payments

I cannot get my payment to go through I have been trying all day. I have contacted my card company they have checked everything and said it is not on their end. I have the balance to clear payment. and the last time i tried it said that the crsf was ...

Newbie

I cannot get my payment to go through I have been trying all day. I have contacted my card company they have checked everything and said it is not on their end. I have the balance to clear payment. a...

Luke

Community Legend

390 Views

1 replies

0 likes

  • 390 Views
  • 1 replies
  • 0 likes

Pago premium

Me dieron un código ayer para poder pagar mi primer mes de premium en oxxo pero ya lo pague y no me ha habilitado la cuenta premium

Newbie

Me dieron un código ayer para poder pagar mi primer mes de premium en oxxo pero ya lo pague y no me ha habilitado la cuenta premium 

Luke

Community Legend

319 Views

1 replies

0 likes

  • 319 Views
  • 1 replies
  • 0 likes