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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • OscarDC
  • Moderator
  • 59517 Views
  • 25 replies
  • 5 likes
  • 59517 Views
  • 25 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 35423 Views
  • 19 replies
  • 2 likes
  • 35423 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Eni
  • Moderator
  • 26601 Views
  • 16 replies
  • 2 likes
  • 26601 Views
  • 16 replies
  • 2 likes

Problemi con il pagamento sconto studenti

Stamattina ho richiesto l'attivazione dell'account premium con lo sconto studenti. Dopo aver inserito i dati della mia carta di credito e stato effettuato il pagamento (ho ricevuto l'sms dell'addebito della mia banca), tuttavia non sono stata reindir...

  • Newbie
  • Stamattina ho richiesto l'attivazione dell'account premium con lo sconto studenti.  Dopo aver inserito i dati della mia carta di credito e stato effettuato il pagamento (ho ricevuto l'sms dell'...
  • giorgiapinks
  • Casual Listener
  • 216 Views
  • 1 replies
  • 0 likes
  • 216 Views
  • 1 replies
  • 0 likes

Solved!! Denon reciever "spotify premium is required"

Hi, I'm trying to register my denon reciever to spotify but I keep getting this message:"Spotify premium is required for this device please purchase a premium subscription on www.spotify.com"Please note that I payed for a premium account but it is us...

  • Newbie
  • Hi,  I'm trying to register my denon reciever to spotify but I keep getting this message: "Spotify premium is required for this device please purchase a premium subscription on www.spotify.com...
  • Robert_W
  • Community Legend
  • 456 Views
  • 1 replies
  • 0 likes
  • 456 Views
  • 1 replies
  • 0 likes

Solved!! Old Email Account was being charged without me knowing

I have been charged twice every month without knowing from an old email address. I didn't know it was subscribed to premium and then I got locked out of the account so wasnt able to check - the payment was just itunes every month on my statement so I...

  • Newbie
  • I have been charged twice every month without knowing from an old email address. I didn't know it was subscribed to premium and then I got locked out of the account so wasnt able to check - the payme...
  • Maxim
  • Spotify Star
  • 198 Views
  • 1 replies
  • 0 likes
  • 198 Views
  • 1 replies
  • 0 likes

Fraud

My ex was able to sign into his own spotify account and charge to my Rogers account. ROGERS refuses to block the $20 charge every month and you guys make it hard to get help. I am the Rogers account holder. There is no reason he should be able to sig...

  • Newbie
  • My ex was able to sign into his own spotify account and charge to my Rogers account. ROGERS refuses to block the  $20 charge every month and you guys make it hard to get help. I am the Rogers ac...
  • Robert_W
  • Community Legend
  • 155 Views
  • 1 replies
  • 0 likes
  • 155 Views
  • 1 replies
  • 0 likes

Hulu is not working

It’s not working and it’s telling me to contact Spotify support. 

  • Newbie
  • It’s not working and it’s telling me to contact Spotify support. 
  • Robert_W
  • Community Legend
  • 280 Views
  • 1 replies
  • 0 likes
  • 280 Views
  • 1 replies
  • 0 likes

Double charge but no premium?

Got charged twice for premium but I still don’t have it? Tried tweeting but that was useless

  • Newbie
  • Got charged twice for premium but I still don’t have it? Tried tweeting but that was useless 
  • Robert_W
  • Community Legend
  • 127 Views
  • 1 replies
  • 0 likes
  • 127 Views
  • 1 replies
  • 0 likes

Premium trial

Hey guys I need help,I started my premium trial and then I decided to start a family plan but my premium trial is still on so I was wondering once my premium trial finishes will my family plan work instantly or do I have to do it all again

  • Newbie
  • Hey guys I need help,I started my premium trial and then I decided to start a family plan but my premium trial is still on so I was wondering once my premium trial finishes will my family plan work i...
  • Robert_W
  • Community Legend
  • 176 Views
  • 1 replies
  • 0 likes
  • 176 Views
  • 1 replies
  • 0 likes

Superuser Contribution Subscription issue

Hi. My husband and I both signed up for a free trial back in November. He went ahead and took out a regular monthly account but I didn't. Last Fri night he received a family advert so signed up for the family pack. He added me to this pack but when i...

  • Newbie
  • Hi. My husband and I both signed up for a free trial back in November.  He went ahead and took out a regular monthly account but I didn't. Last Fri night he received a family advert so signed up...
  • Melody
  • Community Manager
  • 249 Views
  • 1 replies
  • 0 likes
  • 249 Views
  • 1 replies
  • 0 likes

New spotify device pre-order

A week or so ago I got an ad in my Spotify app that showed a new Spotify device that would allow me to mount it in my car and use voice commands. Spotify would add it to my existing subscription for 12.99 a month. I took a screenshot and attached it....

  • Casual Listener
  • A week or so ago I got an ad in my Spotify app that showed a new Spotify device that would allow me to mount it in my car and use voice commands. Spotify would add it to my existing subscription for ...
  • Mike4444R
  • Newbie
  • 4933 Views
  • 3 replies
  • 0 likes
  • 4933 Views
  • 3 replies
  • 0 likes

Premium doesn‘t work

Hi, my Premium doesn‘t work, my account is allways on „free“, the mail adress is correct, all payements are done about Klarna.is there any help?thanks!

  • Newbie
  • Hi, my Premium doesn‘t work, my account is allways on „free“, the mail adress is correct, all payements are done about Klarna. is there any help? thanks!
  • Luke
  • Spotify Star
  • 276 Views
  • 1 replies
  • 0 likes
  • 276 Views
  • 1 replies
  • 0 likes

Premium subscription

How difficult can be to make a payment to get premium subscription. I had it before than my card has changed. It is impossible even typing the numbers. I tried so many times. It is just neverve breaking. Is there anyone to call?

  • Newbie
  • How difficult can be to make a payment to get premium subscription. I had it before than my card has changed. It is impossible even typing the numbers. I tried so many times. It is just neverve break...
  • Luke
  • Spotify Star
  • 196 Views
  • 1 replies
  • 0 likes
  • 196 Views
  • 1 replies
  • 0 likes

Old account still being charged

My daughter canceled her account in December but I am still being charged. She got a new phone and once we redirect her old account to a new account then we will upgrade. At this point I need to be reimbursed for Jan/Feb since she has not had access ...

  • Newbie
  • My daughter canceled her account in December but I am still being charged. She got a new phone and once we redirect her old account to a new account then we will upgrade. At this point I need to be r...
  • bjja123
  • Composer
  • 194 Views
  • 1 replies
  • 0 likes
  • Mobile
  • 194 Views
  • 1 replies
  • 0 likes

Solved!! Payment fails no matter what

First of all, I am really disappointed of you and the way your system works. I got a notification of my failed payment yesterday morning. We have been subscribed to Spotify Family for 11 months now. And all 6 of us are thinking of leaving. Here's why...

  • Casual Listener
  • First of all, I am really disappointed of you and the way your system works.  I got a notification of my failed payment yesterday morning. We have been subscribed to Spotify Family for 11 month...
  • bjja123
  • Composer
  • 326 Views
  • 2 replies
  • 0 likes
  • 326 Views
  • 2 replies
  • 0 likes

Student Discount Charges

I've been a premium member since around Christmas time, when I paid the winter saving promotion for three months.Now I've just been charged 10€ (standard fee) for the month until March 23rd. Yet I am a University Student. So my question is, if I now ...

  • Newbie
  • I've been a premium member since around Christmas time, when I paid the winter saving promotion for three months.Now I've just been charged 10€ (standard fee) for the month until March 23rd. Yet I am...
  • bjja123
  • Composer
  • 173 Views
  • 1 replies
  • 0 likes
  • I need some help
    Payment
  • 173 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Premium Orange

I got a spotify premium with a new orange contract but I can not run it. The account was created earlier and it was paid but now I would like to use the orange pramium. How to do it ?

  • Newbie
  • I got a spotify premium with a new orange contract but I can not run it. The account was created earlier and it was paid but now I would like to use the orange pramium. How to do it ?
  • Maxim
  • Spotify Star
  • 811 Views
  • 1 replies
  • 0 likes
  • 811 Views
  • 1 replies
  • 0 likes

Superuser Contribution i cant pay my premium account

Till yesterday i've been trying to pay premium account, but no credit card accepts, just let me know that there is a failure in payment, I went to their help options and I read that if I had this kind of problem I would go to cancel my premium accoun...

  • Casual Listener
  • Till yesterday i've been trying to pay premium account, but no credit card accepts, just let me know that there is a failure in payment, I went to their help options and I read that if I ha...
  • cornelius91
  • Casual Listener
  • 150 Views
  • 2 replies
  • 0 likes
  • 150 Views
  • 2 replies
  • 0 likes

BROTHER REMOVED FROM SPOTIFY FAMILY

My brother, who lives with me, on the same house, has been removed from our family account and I can't put him back in. It says he needs to get a separated spotify premium account but that doesn't make any sense! Besides him, there is our father and ...

  • Newbie
  • My brother, who lives with me, on the same house, has been removed from our family account and I can't put him back in. It says he needs to get a separated spotify premium account but that doesn't ma...
  • Hubo
  • Community Legend
  • 134 Views
  • 1 replies
  • 0 likes
  • 134 Views
  • 1 replies
  • 0 likes

Paying for premium, not getting it. Have ended subscription and restarted it, still not getting prem

Paying for premium, not getting it. Payment keeps coming out of my account, but no premium. Ended subscription, restarted it, and still the same problem...

  • Newbie
  • Paying for premium, not getting it. Payment keeps coming out of my account, but no premium.  Ended subscription, restarted it, and still the same problem...
  • Luke
  • Spotify Star
  • 140 Views
  • 1 replies
  • 0 likes
  • 140 Views
  • 1 replies
  • 0 likes

Can't remove payment method

Hi all, so my problem is that I can't remove my payment methond. I have canceled my premium subscription, but my friends credit card is still asociated with my account and set as a payment method (yes I don't have my own credit card). I'm affraid tha...

  • Newbie
  • Hi all,   so my problem is that I can't remove my payment methond. I have canceled my premium subscription, but my friends credit card is still asociated with my account and set as a payment m...
  • Hubo
  • Community Legend
  • 1079 Views
  • 1 replies
  • 0 likes
  • 1079 Views
  • 1 replies
  • 0 likes

Superuser Contribution 6 mont ha spotify

The person Who i sent 6 months Spotify like a present didn’t receive any communication. Can you help me?

  • Casual Listener
  • The person Who i sent 6 months Spotify like a present didn’t receive any communication. Can you help me?
  • Nicolo23
  • Casual Listener
  • 156 Views
  • 2 replies
  • 0 likes
  • 156 Views
  • 2 replies
  • 0 likes