Help - Subscriptions

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Jmoney76
Visitor
2023-08-09 4:33:02 PM
a week ago
amgb20
Casual Listener
109649 Views
70 replies
9 likes

109649 Views
70 replies
9 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

JoeFoSho
Music Fan
2023-10-16 9:24:16 PM
Thursday
Mariia-cz
Casual Listener
13407 Views
26 replies
2 likes

13407 Views
26 replies
2 likes

I dont have premium yet am charged for it. How do i cancel this! I cant cancel it

I get charged 9.99 every month for a subscription I don't have. I have tried to cancel through the subscription tab but I can't sense it shows I'm a free member not a premium member.

Aleejdav
Newbie
I get charged 9.99 every month for a subscription I don't have. I have tried to cancel through the subscription tab but I can't sense it shows I'm a free member not a premium member.
2018-01-11 6:31:20 PM
2018-08-01 10:44:42 PM
Luke
Spotify Star
331 Views
1 replies
0 likes

331 Views
1 replies
0 likes

Can’t get premium

Every time I try and upgrade, it won’t accept my card. It tried to take a payment then cancelled after the very final attempt even when I had money in the bank. Does this mean Spotify is blocked from my card? If so, how do I find out?

Shab46
Newbie
Every time I try and upgrade, it won’t accept my card. It tried to take a payment then cancelled after the very final attempt even when I had money in the bank. Does this mean Spotify is blocked from...
2018-01-11 8:36:48 PM
2018-08-01 10:43:40 PM
Luke
Spotify Star
276 Views
1 replies
0 likes

276 Views
1 replies
0 likes

Gift card doesn't work

I entered the code and then I came to the side where is that I have a month spotify premium only I have not

Max561
Newbie
I entered the code and then I came to the side where is that I have a month spotify premium only I have not
2018-01-11 9:58:25 PM
2018-08-01 10:41:16 PM
Luke
Spotify Star
279 Views
1 replies
0 likes

279 Views
1 replies
0 likes

Can't change countries to USA

I have a Spotify subscription in the UK, I've now moved to the US and followed your support instructions to enter a local credit card here to change billing currency/country but both cards I have raise an error saying the card's country isn't current...

drazzig
Newbie
I have a Spotify subscription in the UK, I've now moved to the US and followed your support instructions to enter a local credit card here to change billing currency/country but both cards I have rai...
2018-01-13 9:08:22 AM
2018-08-01 10:37:30 PM
Luke
Spotify Star
267 Views
1 replies
0 likes

267 Views
1 replies
0 likes

Can't pay premium through mobile using smart carrier.

It says 'oops! Something went wrong. Please try again later or contact out support team.' Something like that. I'm trying to get premium badly. Thank you.

Axc715
Casual Listener
It says 'oops! Something went wrong. Please try again later or contact out support team.' Something like that. I'm trying to get premium badly. Thank you.
2018-01-13 12:42:54 PM
2018-08-01 10:36:41 PM
Luke
Spotify Star
1417 Views
1 replies
1 likes

1417 Views
1 replies
1 likes

URGENT PAYMENT OPTIONS NOT WORKING??

Hi! I wanted to subscribe for a premium account but it seems that every payment option I tried won't work. it says enter payment details and 'Your Email' but after I click 'continue', nothing happens. I tried checking my email incase they emailed the...

Ace042196
Newbie
Hi! I wanted to subscribe for a premium account but it seems that every payment option I tried won't work. it says enter payment details and 'Your Email' but after I click 'continue', nothing happens...
2018-01-13 3:28:23 PM
2018-08-01 10:35:19 PM
Luke
Spotify Star
358 Views
1 replies
0 likes

358 Views
1 replies
0 likes

Payment troubles

I am paying thru cash but everytime I press continue to see my payment details, it does not show it and nothing is sent to my email either. My subscription has ended and I'm trying to pay since 2 days ago. It just says "Review and complete payment". ...

delacruznhor
Casual Listener
I am paying thru cash but everytime I press continue to see my payment details, it does not show it and nothing is sent to my email either. My subscription has ended and I'm trying to pay since 2 day...
2018-01-14 1:52:44 AM
2018-08-01 10:34:01 PM
Luke
Spotify Star
256 Views
1 replies
0 likes

256 Views
1 replies
0 likes

my premuim still not working even i already recieve receipt trough email. please help

please help me to get fix my subscription. i already paid my fee for subscribing my account and i already got my redeem code but still it doesnt work. please help my because my subscription duration are running..(ps. i already put my redeem code but ...

kristinemarie22
Newbie
please help me to get fix my subscription. i already paid my fee for subscribing my account and i already got my redeem code but still it doesnt work. please help my because my subscription duration ...
2018-01-14 4:45:45 PM
2018-08-01 10:31:59 PM
Luke
Spotify Star
460 Views
1 replies
0 likes

460 Views
1 replies
0 likes

Change of Country

Hello,as I was living in the US for a while, I used my American credit card to pay for my Premium. Recently I moved back to the Czech Republic and need to change my payment details in order to pay for Premium using my Czech card.When I try to change ...

filipaaasek
Casual Listener
Hello, as I was living in the US for a while, I used my American credit card to pay for my Premium. Recently I moved back to the Czech Republic and need to change my payment details in order to pa...
2018-01-14 8:10:02 PM
2018-08-01 10:30:24 PM
Luke
Spotify Star
265 Views
1 replies
0 likes

265 Views
1 replies
0 likes

Unable to add someone to family premium account

Hi, When my family member opens and signs up my invite for premium account it says unable to join. We tried all the options but it doesnt work. Can some one fix this?

sai0987
Newbie
Hi, When my family member opens and signs up my invite for premium account it says unable to join. We tried all the options but it doesnt work. Can some one fix this?
2018-01-14 10:56:11 PM
2018-08-01 10:29:28 PM
Luke
Spotify Star
475 Views
1 replies
0 likes

475 Views
1 replies
0 likes

Renew Subscription - all songs lost

Spotify asked me to renew my premium subscription, which i gladly did but after i had renewed it all my songs and friends were lost. Any ideas?

user-removed
Visitor
Spotify asked me to renew my premium subscription, which i gladly did but after i had renewed it all my songs and friends were lost. Any ideas?
2018-01-14 11:07:52 PM
2018-08-01 10:28:39 PM
Luke
Spotify Star
514 Views
1 replies
0 likes

514 Views
1 replies
0 likes

Needing help!!!

I just bought a new Alexa. Its saying that my spotify account will not stream to it? Now my spotify account, which I am a paying premium member for, says that I have to have premium in order to stream to Alexa? It is also now showing me as a free mem...

TrustedRogue
Newbie
I just bought a new Alexa. Its saying that my spotify account will not stream to it? Now my spotify account, which I am a paying premium member for, says that I have to have premium in order to strea...
2018-01-15 2:18:34 AM
2018-08-01 10:27:28 PM
Luke
Spotify Star
516 Views
1 replies
0 likes

516 Views
1 replies
0 likes

New credit card not valid

Hi - I do not know if this place will be the right for support on this topic...but where else write? There is not any other place to send an email for help when everything is read an done - and still the same problem.. The thing is that I had to get ...

anidianas
Newbie
Hi - I do not know if this place will be the right for support on this topic...but where else write? There is not any other place to send an email for help when everything is read an done - and still...
2018-01-15 6:33:54 AM
2018-08-01 10:26:35 PM
Luke
Spotify Star
382 Views
1 replies
1 likes

382 Views
1 replies
1 likes

Premium account got switched to Free

I just opened up a new account bc my old account had been switched from Premium to Free and wasn't getting fixed.I am suppose to have a week of free Spotify Premium and it was switched today to Free, again!HElLP! I want to to be able to listen to my ...

NYCLadybird
Casual Listener
I just opened up a new account bc my old account had been switched from Premium to Free and wasn't getting fixed. I am suppose to have a week of free Spotify Premium and it was switched today to Fre...
2018-01-16 6:25:27 PM
2018-08-01 10:23:42 PM
Luke
Spotify Star
492 Views
1 replies
0 likes

492 Views
1 replies
0 likes

Charged more than once in one day while signing up.

I was signing up for student Spotify, while it was reloading it charged me about 5 times which it should of only charged me once... now it took 25$ from my account.

Angelinat2418
Newbie
I was signing up for student Spotify, while it was reloading it charged me about 5 times which it should of only charged me once... now it took 25$ from my account.
2018-01-17 5:47:47 PM
2018-08-01 7:54:02 PM
Luke
Spotify Star
509 Views
1 replies
0 likes

509 Views
1 replies
0 likes

get message only log in abroad for 14 days!

Hi, I've just upgraded to premium and when i log on on my phone i can't ang get the message I can only log on abroad for 14 days which makes no senseany ideas? Matt

mattengl
Newbie
Hi, I've just upgraded to premium and when i log on on my phone i can't ang get the message I can only log on abroad for 14 days which makes no sense any ideas? Matt
2018-01-17 9:23:11 PM
2018-08-01 7:48:05 PM
Luke
Spotify Star
301 Views
1 replies
0 likes

301 Views
1 replies
0 likes

philippine bank card not recognized

Hi. i am currently using spotify in switzerland but moving to the philippines. whenever i try to change from my swiss credit card to pay with my philippine bank card (maestro) it tells me that there is no spotify yet in the philippines. but I know it...

Manila2018
Newbie
Hi. i am currently using spotify in switzerland but moving to the philippines. whenever i try to change from my swiss credit card to pay with my philippine bank card (maestro) it tells me that t...
2018-01-18 1:04:23 AM
2018-08-01 7:47:25 PM
Luke
Spotify Star
331 Views
1 replies
0 likes

331 Views
1 replies
0 likes

Need a refund. Cancelled 2 weeks ago but was still charged.

I want a refund. My account is FREE but I was still charged 9.99 last night. I will report it as fraud if I do not get a refund.

Lilnervis
Newbie
I want a refund. My account is FREE but I was still charged 9.99 last night. I will report it as fraud if I do not get a refund.
2018-01-18 1:39:14 AM
2018-08-01 7:46:32 PM
Luke
Spotify Star
271 Views
1 replies
0 likes

271 Views
1 replies
0 likes

How can I suspend my trail into free version

As title, I can't pay for familyplan because I'm in trail.

a851124
Newbie
As title, I can't pay for familyplan because I'm in trail.
2018-01-18 6:09:21 AM
2018-08-01 7:45:38 PM
Luke
Spotify Star
443 Views
1 replies
0 likes

443 Views
1 replies
0 likes

Charged twice in one week!!

So I have the subscription that costs $14.99/month. I was charged last Friday and today another charge of $14.99 was taken from my account! Of course I can't get in touch with any real customer service person to find out why they're taking out two pa...

jonesie49
Newbie
So I have the subscription that costs $14.99/month. I was charged last Friday and today another charge of $14.99 was taken from my account! Of course I can't get in touch with any real customer servi...
2018-01-18 3:10:41 PM
2018-08-01 7:44:03 PM
Luke
Spotify Star
247 Views
1 replies
0 likes

247 Views
1 replies
0 likes

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