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Subscriptions

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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 7955 Views
  • 23 replies
  • 2 likes
  • 7955 Views
  • 23 replies
  • 2 likes

Superuser Contribution Declined Sim PLEASE HELP 😭

My Question or Issue I'm a mobile user from the Philippines and both of my sims got declined, I was charged with the first when I had load, so I had to change to the second one but I had load few minutes AFTER I was charged for the second time (I thi...

  • Newbie
  • My Question or Issue   I'm a mobile user from the Philippines and both of my sims got declined, I was charged with the first when I had load, so I had to change to the second one but I had loa...
  • JulianA_Bogota
  • Roadie
  • 230 Views
  • 1 replies
  • 0 likes
  • 230 Views
  • 1 replies
  • 0 likes

Superuser Contribution says hulu and spotify accounts are connected but they aren't

I have had the spotify premium for students hulu bundle since around november. My hulu account was connected and I used it for awhile. Then, I got signed out of hulu on my computer and when I signed back in it said I did not have a subscription and w...

  • Newbie
  • I have had the spotify premium for students hulu bundle since around november. My hulu account was connected and I used it for awhile. Then, I got signed out of hulu on my computer and when I signed ...
  • JulianA_Bogota
  • Roadie
  • 366 Views
  • 1 replies
  • 0 likes
  • 366 Views
  • 1 replies
  • 0 likes

Solved!! Everybody gets premium for 0.99$ except me.

PlanFreeCountry BulgariaDevice(Samsung Galaxy Operating System(Android Oreo, Windows 10) My Question or IssueHello, Last year in December I bought 3 months of premium for just 0.99$ and I loved it! Few months ago it expired and I couldn't wait for th...

  • Casual Listener
  • Plan Free Country  Bulgaria Device (Samsung Galaxy 😎 Operating System (Android Oreo, Windows 10)   My Question or Issue Hello,   Last year in December I bought 3 mont...
  • Deyan_H
  • Casual Listener
  • 427 Views
  • 2 replies
  • 0 likes
  • 427 Views
  • 2 replies
  • 0 likes

Superuser Contribution Paid via Gcash American Express Virtual Card

Hi! I paid 129 pesos via Gcash American Express Vurtual Card.. Gcash already charge me with a confirmation text but when i checked my subscription, im still a free user but i already paid 129pesos.PlanFree/PremiumCountry PhilippinesDevice Oppo F3

  • Newbie
  • Hi! I paid 129 pesos via Gcash American Express Vurtual Card.. Gcash already charge me with a confirmation text but when i checked my subscription, im still a free user but i already paid 129pesos. ...
  • Julian
  • Moderator
  • 3774 Views
  • 1 replies
  • 0 likes
  • American express
    Gcash
    globe
    virtual pay
  • 3774 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium payment not working w/ giftcard

Okay so I got a giftcard for 10€ and I redeemed it but that was like over 6 hours ago. It shows up on the online account, that I now have Premium but when I'm opening the app on my computer or phone then it says that I need to purchase Premium to use...

  • Regular
  •     Okay so I got a giftcard for 10€ and I redeemed it but that was like over 6 hours ago. It shows up on the online account, that I now have Premium but when I'm opening the app on my co...
  • Chris
  • Spotify
  • 525 Views
  • 5 replies
  • 0 likes
  • 525 Views
  • 5 replies
  • 0 likes

Superuser Contribution will not verify me as a student

PlanPremium with student discountCountry USADevice(iphone 7)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I am trying to use the student discount but spotify is not verifying me as a student. I am using my student email...

  • Newbie
  • Plan Premium with student discount Country  USA Device (iphone 7) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  I am trying to use the...
  • Julian
  • Moderator
  • 244 Views
  • 1 replies
  • 0 likes
  • 244 Views
  • 1 replies
  • 0 likes

Solved!! Moving to U.S. for a few months; what will happen to my subscription?

PlanFreeCountry RomaniaDeviceSamsung Galaxy A5 2016Operating SystemAndroid 7.1.1. My Question or IssueHello! I'm planning on getting the Premium feature from you guys, but there is one small problem. I'll be moving to the U.S. on the 17th of June, fo...

  • Casual Listener
  • Plan Free Country  Romania Device Samsung Galaxy A5 2016 Operating System Android 7.1.1.   My Question or Issue Hello! I'm planning on getting the Premium feature from you guys, b...
  • sippie3million
  • Casual Listener
  • 296 Views
  • 2 replies
  • 0 likes
  • 296 Views
  • 2 replies
  • 0 likes

Superuser Contribution Suscription discount if conect with PS4 plus suscrition

Hi, Month ago I received an email if I cone t Spotify with my PS4 it will be a discount in my bill. I already connected but appear the same payment. When it will be effective? Did I miss any step?Thanks PlanPremiumCountry DeviceAnyOperating System An...

  • Visitor
  • Hi,   Month ago I received an email if I cone t Spotify with my PS4 it will be a discount in my bill.   I already connected but appear the same payment. When it will be effective? Did I...
  • Julian
  • Moderator
  • 312 Views
  • 1 replies
  • 0 likes
  • 312 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problem with Paypal

Sorry to post here but I want to resolve a problem with SPOTIFY but cannot find anyway to post a simple question. Any advice here would be greatly apreciated. Background is that payment was via PAYPAL not another provider. My PAYPAL account is in a d...

  • Casual Listener
  • Sorry to post here but I want to resolve a problem with SPOTIFY but cannot find anyway to post a simple question. Any advice here would be greatly apreciated. Background is that payment was via PAY...
  • Chris
  • Spotify
  • 304 Views
  • 3 replies
  • 0 likes
  • 304 Views
  • 3 replies
  • 0 likes

Superuser Contribution Cant buy premium

PlanFree/PremiumCountry TurkeyDeviceXiaomi Mi6Operating System, Android Oreo My Question or Issue I can not get a premium membership. I tried 3 different credit cards. the result did not change. Is there a problem with my account?

  • Visitor
  • Plan Free/Premium Country  Turkey Device Xiaomi Mi6 Operating System , Android Oreo   My Question or Issue   I can not get a premium membership. I tried 3 different cre...
  • Julian
  • Moderator
  • 220 Views
  • 1 replies
  • 0 likes
  • 220 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify transferred the money from me, but it did not make a premium.

PlanFreeCountry TurkeyDeviceXiaomi mi5Operating SystemAndroid My Question or Issue Spotify. The bank transferred money twice from my account. Spotify has transferred 1 turkish lira money twice from my account. But spotify did not make me a premium.I ...

  • Casual Listener
  • Plan Free Country  Turkey Device Xiaomi mi5 Operating System Android   My Question or Issue  Spotify. The bank transferred money twice from my account. Spotify has transferre...
  • Julian
  • Moderator
  • 210 Views
  • 1 replies
  • 0 likes
  • 210 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment failed. Try again, or use a different payment method.

PlanFree/Premium I'm trying to get the 0,99 premium and I've been doing everything as it said (debit card) it keeps showing me this.''Payment failed. Try again, or use a different payment method. ''

  • Newbie
  •   Plan Free/Premium      I'm trying to get the 0,99 premium and I've been doing everything as it said (debit card) it keeps showing me this.''Payment failed. Try again, or us...
  • Chris
  • Spotify
  • 475 Views
  • 3 replies
  • 1 likes
  • 475 Views
  • 3 replies
  • 1 likes

No premium

PlanFree/PremiumCountry DeviceIphone xOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Seems like spotify did an automatic update and now I am not premium anymore.does everyone have this problem?didn’t change my bank card ...

  • Casual Listener
  • Plan Free/Premium Country   Device Iphone x Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  Seems like spotify did an automatic update a...
  • BastianT
  • Casual Listener
  • 209 Views
  • 2 replies
  • 0 likes
  • 209 Views
  • 2 replies
  • 0 likes

Superuser Contribution Subscription on PS4

When i buy one subscription on my PS4. I only buy one moth? Or when buy I receive one month or more?PlanFree to PremiumCountry MéxicoDevicePS4Operating SystemConsole

  • Visitor
  • When i buy one subscription on my PS4. I only buy one moth? Or when buy I receive one month or more? Plan Free to Premium Country  México Device PS4 Operating System Console  
  • Julian
  • Moderator
  • 208 Views
  • 1 replies
  • 0 likes
  • 208 Views
  • 1 replies
  • 0 likes

Superuser Contribution Bought Family but ends tomorrow

PlanSpotify FamilyCountry GermanyDeviceMac Book ProOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Some minutes ago I bought Spotify Family for my family and me. I also had one day of Spotify Premium left but now there is...

  • Newbie
  • Plan Spotify Family Country  Germany Device Mac Book Pro Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  Some minutes ago I bought Spoti...
  • Julian
  • Moderator
  • 224 Views
  • 1 replies
  • 0 likes
  • 224 Views
  • 1 replies
  • 0 likes

Solved!! Family plan invites don't work

PlanPremium/FamilyCountry BrazilDeviceiPhone 8Operating SystemiOS My Question or IssueI've been having troubles with spotify family plan for some time now. One of my users was kicked from the plan, and I couldn't add her again, so therefore, I cancel...

  • Casual Listener
  • Plan Premium/Family Country  Brazil Device iPhone 8 Operating System iOS   My Question or Issue I've been having troubles with spotify family plan for some time now. One of my use...
  • Bittencourt
  • Spotify Star
  • 548 Views
  • 4 replies
  • 0 likes
  • 548 Views
  • 4 replies
  • 0 likes

Payment for premium failed

PlanPremiumCountry USADeviceHTC M7Operating SystemAndroid My Question or Issue I've tried to upgrade to spotify premium multiple times in the app and used two different cards as it instructed when the first failed. Neither went through but when I che...

  • Newbie
  • Plan Premium Country  USA Device HTC M7 Operating System Android   My Question or Issue  I've tried to upgrade to spotify premium multiple times in the app and used two diffe...
  • Bittencourt
  • Spotify Star
  • 219 Views
  • 1 replies
  • 0 likes
  • 219 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cleared cache and saved data but i still have premium

PlanPremiumCountry DeviceLG Stylo 2Operating SystemAndroid 7.0 My Question or Issue I wanted to cancel my premium plan so i clicked delete cache and saved data. But then it logged me out, but i also can't remember my password for that account. But i ...

  • Newbie
  • Plan Premium Country   Device LG Stylo 2 Operating System Android 7.0   My Question or Issue  I wanted to cancel my premium plan so i clicked delete cache and saved data. But...
  • Julian
  • Moderator
  • 169 Views
  • 1 replies
  • 0 likes
  • 169 Views
  • 1 replies
  • 0 likes

Superuser Contribution Ended free trial

Hi Guys,My free month had ended yesterday. Today my account was automaticly extended. That's oke, it now will end at 01-07, cause i ended it today. But i have to pay for this month, but i do not have excess to a ideal button or anything. Any one any ...

  • Newbie
  • Hi Guys, My free month had ended yesterday. Today my account was automaticly extended. That's oke, it now will end at 01-07, cause i ended it today.  But i have to pay for this month, but ...
  • Julian
  • Moderator
  • 272 Views
  • 1 replies
  • 0 likes
  • 272 Views
  • 1 replies
  • 0 likes