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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Subscriptions

Ask here for help with Premium, payments and trials.

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Forum Posts

Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • OscarDC
  • Moderator
  • 72279 Views
  • 25 replies
  • 5 likes
  • 72279 Views
  • 25 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 41953 Views
  • 19 replies
  • 2 likes
  • 41953 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Eni
  • Moderator
  • 29927 Views
  • 16 replies
  • 3 likes
  • 29927 Views
  • 16 replies
  • 3 likes

Unable to use premium

I've had premium for about 2 years and I got a new phone and I can get on my account but it's a free account not a premium account but im still paying for the account. Idk what to do. Please help

  • Newbie
  • I've had premium for about 2 years and I got a new phone and I can get on my account but it's a free account not a premium account but im still paying for the account. Idk what to do. Please help
  • user-removed
  • Not applicable
  • 124 Views
  • 1 replies
  • 0 likes
  • 124 Views
  • 1 replies
  • 0 likes

Unable to update payment information

I cancelled the credit card I used to pay for my premium and logged into my account to update the payment information. For some reason spotify still thinks I am a student and will not let me update my payment information without having to confirm tha...

  • Newbie
  • I cancelled the credit card I used to pay for my premium and logged into my account to update the payment information. For some reason spotify still thinks I am a student and will not let me update m...
  • jugglingbabies
  • Newbie
  • 204 Views
  • 2 replies
  • 0 likes
  • 204 Views
  • 2 replies
  • 0 likes

Can't update payment details

Received an email that my subscription payment failed. Tried to open the "update your payment details" option but wouldnt open. Anyone having the same problem?

  • Newbie
  • Received an email that my subscription payment failed. Tried to open the "update your payment details" option but wouldnt open. Anyone having the same problem?
  • Ratzsh0tdead
  • Newbie
  • 153 Views
  • 1 replies
  • 0 likes
  • 153 Views
  • 1 replies
  • 0 likes

18app

I can not pay with the 18app voucher.He says the voucher is not valid, and does not turn it into a premium spotify code. What should I do?

  • Casual Listener
  • I can not pay with the 18app voucher. He says the voucher is not valid, and does not turn it into a premium spotify code. What should I do?
  • user-removed
  • Not applicable
  • 402 Views
  • 3 replies
  • 0 likes
  • 402 Views
  • 3 replies
  • 0 likes

Switching Bk To Pandora Tbh

My bank account was charged for premium & student discount, yet i havent received those services bro. I want a **bleep** refund cause this **bleep** is unacceptable if they gonna charge u 15 bucks for that. Even Pandora doesnt do this type of **bleep...

  • Newbie
  • My bank account was charged for premium & student discount, yet i havent received those services bro. I want a **bleep** refund cause this **bleep** is unacceptable if they gonna charge u 15 buck...
  • user-removed
  • Not applicable
  • 194 Views
  • 1 replies
  • 0 likes
  • 194 Views
  • 1 replies
  • 0 likes

Spotify have charged my 4,99€ for their student cuote but i dont have any premium services yet.

Spotify have charged my 4,99€ for their student cuote but i dont have any premium services yet. I want my money back!!! WHAT I HAVE TO DO?

  • Casual Listener
  • Spotify have charged my 4,99€ for their student cuote but i dont have any premium services yet. I want my money back!!! WHAT I HAVE TO DO?
  • jorges3b
  • Casual Listener
  • 189 Views
  • 2 replies
  • 0 likes
  • 189 Views
  • 2 replies
  • 0 likes

Plan familiar

Hola.:! tengo una duda, estaba en un plan familiar pero se tuvo q dar de baja porque se quedo sin trabajo, yo quiero dar de alta el plan familiar, pero habia una clausula de que no pudo cambiar de plan familiar hasta que cumpla 12 meses, puedo sacarl...

  • Newbie
  • Hola.:! tengo una duda, estaba en un plan familiar pero se tuvo q dar de baja porque se quedo sin trabajo, yo quiero dar de alta el plan familiar, pero habia una clausula de que no pudo cambiar de pl...
  • 132 Views
  • 0 replies
  • 0 likes
  • 132 Views
  • 0 replies
  • 0 likes

Help with my payment on spotify premium

Good afternoon. I am a user from Colombia but I paid my premium 6 months ago before the plan was due. I realized I had an issue with my receipt number and someone from spotify helped me out and told me there was not going to be any problem about it. ...

  • Newbie
  • Good afternoon.  I am a user from Colombia but I paid my premium 6 months ago before the plan was due. I realized I had an issue with my receipt number and someone from spotify helped me out an...
  • emmanuel05
  • Regular
  • 159 Views
  • 1 replies
  • 0 likes
  • 159 Views
  • 1 replies
  • 0 likes

Update to Student Premium

Hello,I cannot find ANY straight-forward way to email or communicate with Spotify other than these strange "community chat forums" but I want to resolve a subscription issue with my account. I recently discovered Spotify was offering their Premium Su...

  • Casual Listener
  • Hello, I cannot find ANY straight-forward way to email or communicate with Spotify other than these strange "community chat forums" but I want to resolve a subscription issue with my account. I rece...
  • emmanuel05
  • Regular
  • 504 Views
  • 3 replies
  • 0 likes
  • 504 Views
  • 3 replies
  • 0 likes

no me deja ser parte de un plan familiar

Hola, NECESITO AYUDA.invite a mi mama que vive conmigo a ser parte del plan familiar que tengo y la primera vez que acepto la invitación, ella no escribio el codigo postal. luego, spotify le escribio que la empresa no pudo comprobar que vivimos bajo ...

  • Casual Listener
  • Hola,  NECESITO AYUDA. invite a mi mama que vive conmigo a ser parte del plan familiar que tengo y la primera vez que acepto la invitación, ella no escribio el codigo postal.  luego, spo...
  • Zayda
  • Newbie
  • 246 Views
  • 2 replies
  • 0 likes
  • 246 Views
  • 2 replies
  • 0 likes

Free Trial Premium

Hello,I just would like to ask on how to avail free the 30/60 days free trial subscription. im from philippines. TIA

  • Newbie
  • Hello, I just would like to ask on how to avail free the 30/60 days free trial subscription. im from philippines. TIA
  • Maxim
  • Spotify Star
  • 713 Views
  • 1 replies
  • 0 likes
  • 713 Views
  • 1 replies
  • 0 likes

Solved!! Pay with paysafecard

Hello , is possible to pay for premium spotify with paysafecard? I am from romania and when i go to premium i can only pay with my card

  • Newbie
  • Hello , is possible to pay for premium spotify with paysafecard? I am from romania and when i go to premium i can only pay with my card 
  • Luke
  • Spotify Star
  • 3837 Views
  • 1 replies
  • 0 likes
  • 3837 Views
  • 1 replies
  • 0 likes

I want to set back my Premium Family

I ended my Spotify subscription but I want to keep it with my family. How can I set my subsciption back?

  • Casual Listener
  • I ended my Spotify subscription but I want to keep it with my family. How can I set my subsciption back?
  • Chris178
  • Casual Listener
  • 107 Views
  • 2 replies
  • 0 likes
  • 107 Views
  • 2 replies
  • 0 likes

You wont send the vertification pin

I HAVE tried to subscrbe to spotify BUUUT... you wont send the vertification pin to my phone number i am mad!

  • Casual Listener
  • I HAVE tried to subscrbe to spotify BUUUT... you wont send the vertification pin to my phone number i am mad!
  • user-removed
  • Not applicable
  • 160 Views
  • 3 replies
  • 0 likes
  • 160 Views
  • 3 replies
  • 0 likes

Spotify premium student discount

Hello i was trying to get spotify premium student discount and my account says i have the free version but they charged me the 4.99 can i get a my money back since its not working?

  • Newbie
  • Hello i was trying to get spotify premium student discount and my account says i have the free version but they charged me the 4.99 can i get a my money back since its not working?  
  • user-removed
  • Not applicable
  • 178 Views
  • 1 replies
  • 0 likes
  • 178 Views
  • 1 replies
  • 0 likes

Won't accept any credit card

Can somebody help me with this please?I tried with 3 different credit cards and still can get my premium back.First have to cancel my subscription 'cause couldn't change my method of payment and then any of the 3 cards I tried worked.Do this happend ...

  • Newbie
  • Can somebody help me with this please? I tried with 3 different credit cards and still can get my premium back. First have to cancel my subscription 'cause couldn't change my method of payment...
  • Luke
  • Spotify Star
  • 377 Views
  • 1 replies
  • 0 likes
  • 377 Views
  • 1 replies
  • 0 likes

Superuser Contribution Never Had Premium But Have Been Charged Numberous Times

I have had Spotify Free for quite sometime with no issues but after checking my account statement I have noticed that I have been receiving a $10 charge since August. There is no customer service line so I have resorted to asking the cyber customer s...

  • Newbie
  • I have had Spotify Free for quite sometime with no issues but after checking my account statement I have noticed that I have been receiving a $10 charge since August. There is no customer service lin...
  • m10karind
  • Casual Listener
  • 158 Views
  • 2 replies
  • 0 likes
  • 158 Views
  • 2 replies
  • 0 likes

charged for student account

i wanted to sign up for the student account but they couldn’t find me as a student, so i just gave up & decided to do the regular $10/mo. but spotify still charged my card the $5 for the student account.

  • Newbie
  • i wanted to sign up for the student account but they couldn’t find me as a student, so i just gave up & decided to do the regular $10/mo. but spotify still charged my card the $5 for the stu...
  • user-removed
  • Not applicable
  • 516 Views
  • 1 replies
  • 0 likes
  • 516 Views
  • 1 replies
  • 0 likes

Can’t log into account

So I went in to cancel my Spotify premium trial but when I got there i forgot what my password and email I signed up with was. It’s linked to my credit card and I’ve tried all the emails I have but nothing’s working. Is there any way I could just sen...

  • Newbie
  • So I went in to cancel my Spotify premium trial but when I got there i forgot what my password and  email I signed up with was. It’s linked to my credit card and I’ve tried all the emails I have...
  • da_moon
  • Casual Listener
  • 369 Views
  • 1 replies
  • 0 likes
  • 369 Views
  • 1 replies
  • 0 likes