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Re-Initiate Premium Mini

Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...

Casual Listener

DLMOC

Visitor

70786 Views

19 replies

94 likes

  • 70786 Views
  • 19 replies
  • 94 likes

Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

134560 Views

69 replies

10 likes

Premium for Family
  • 134560 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

73386 Views

89 replies

4 likes

  • 73386 Views
  • 89 replies
  • 4 likes

Skipping through songs

I have premium but for some reason my account won't let me skip to a certain part of a song on my phone. I've tried logging out and logging back in and nothing seems to help. I tried doing it on my laptop and it works just fine it just doesn't work o...

Newbie

I have premium but for some reason my account won't let me skip to a certain part of a song on my phone. I've tried logging out and logging back in and nothing seems to help. I tried doing it on my l...

Billy-J

Spotify Star

296 Views

1 replies

0 likes

  • 296 Views
  • 1 replies
  • 0 likes

Payment doesn't go trough

i make all the required steps for getting premium, but as soon as i press "pay" the screen just goes white. ??? As in the picture

Newbie

i make all the required steps for getting premium, but as soon as i press "pay" the screen just goes white. ??? As in the picture

Billy-J

Spotify Star

276 Views

1 replies

0 likes

  • 276 Views
  • 1 replies
  • 0 likes

Problem with Premium !

Hey Guys,Yesterday I bought spotify Premium via gift card,so good so fine i activated als everything seemed to Work,but a couple of hours later i cant skip as i want to it says that i Need to buy Premium same goes for deactivating shuffle. Weird is t...

Newbie

Hey Guys, Yesterday I bought spotify Premium via gift card,so good so fine i activated als everything seemed to Work,but a couple of hours later i cant skip as i want to it says that i Need to buy P...

Billy-J

Spotify Star

332 Views

1 replies

0 likes

  • 332 Views
  • 1 replies
  • 0 likes

offline issues on iPhone

I recently bought spotify primium because I wanted to be able to listen to music offline but when I try going to the home page or searching up a new song offline it says I need to be online. Does anyone know why this is happening?

Newbie

I recently bought spotify primium because I wanted to be able to listen to music offline but when I try going to the home page or searching up a new song offline it says I need to be online. Does any...

Billy-J

Spotify Star

289 Views

1 replies

0 likes

  • 289 Views
  • 1 replies
  • 0 likes

7 day trial, cant download songs

im on mobile spotify, and i have the 7 day free trial . it days i have it, but i can't download songs for offline ? my friend has spotify and didnt have this issue

Newbie

im on mobile spotify, and i have the 7 day free trial . it days i have it, but i can't download songs for offline ? my friend has spotify and didnt have this issue

Billy-J

Spotify Star

730 Views

1 replies

0 likes

  • 730 Views
  • 1 replies
  • 0 likes

premium account

i want to get spotify premium but i don't have a credit card or a pay pal only itunes money and i want to pay for spotify through that, how do i? i don't care if it's 12.99 i just want premium

Newbie

i want to get spotify premium but i don't have a credit card or a pay pal only itunes money and i want to pay for spotify through that, how do i? i don't care if it's 12.99 i just want premium

Billy-J

Spotify Star

301 Views

1 replies

0 likes

  • 301 Views
  • 1 replies
  • 0 likes

Payments

It charged me 2 times for premium how do I get that money back?

Newbie

It charged me 2 times for premium how do I get that money back?

Billy-J

Spotify Star

259 Views

1 replies

0 likes

  • 259 Views
  • 1 replies
  • 0 likes

Premium problems

I changed my subscription from regular premium to student premium but now everytime i try to skip songs on my playlist it says i need to have a premium account to skip songs? But i do have one??? Help please!

Newbie

I changed my subscription from regular premium to student premium but now everytime i try to skip songs on my playlist it says i need to have a premium account to skip songs? But i do have one??? Hel...

Billy-J

Spotify Star

309 Views

1 replies

0 likes

  • 309 Views
  • 1 replies
  • 0 likes

Premium trial Doesnt works

I got the Premium trial yestersay but i didnt got the Futures like free shuffling etc.?

Newbie

I got the Premium trial yestersay but i didnt got the Futures like free shuffling etc.?

Billy-J

Spotify Star

253 Views

1 replies

0 likes

  • 253 Views
  • 1 replies
  • 0 likes

Premium not working on my phone

I upgraded to Premium but it keeps saying I don't have Premium on my phone whenever I try to turn off shuffle or do other Premium features. I'm able to download the album I want to listen to but it still shuffles in other songs. This is literally the...

Newbie

I upgraded to Premium but it keeps saying I don't have Premium on my phone whenever I try to turn off shuffle or do other Premium features. I'm able to download the album I want to listen to but it s...

Billy-J

Spotify Star

345 Views

1 replies

0 likes

  • 345 Views
  • 1 replies
  • 0 likes

Subscription

I am paying for a premium but it is not working on my phone, what should I do?Thanks

Newbie

I am paying for a premium but it is not working on my phone, what should I do? Thanks

Billy-J

Spotify Star

256 Views

1 replies

0 likes

  • 256 Views
  • 1 replies
  • 0 likes

Spotify Premuim card with no Premium

I brought a Prepaid card and i can Download songs, but i cant switch a Song while its playing and only can hear in Shuffle Mode. But i can Click any Song i like and it plays, only the Buttons to switch a Song wont Work saying its a Premium feature

Newbie

I brought a Prepaid card and i can Download songs, but i cant switch a Song while its playing and only can hear in Shuffle Mode. But i can Click any Song i like and it plays, only the Buttons to swit...

Billy-J

Spotify Star

256 Views

1 replies

0 likes

  • 256 Views
  • 1 replies
  • 0 likes

premium

volevo sottoscrivere la prova gratuita per 30 giorni ma ora che ho accettato mi dice che durerà solo una settimana, cosa devo fare?

Newbie

volevo sottoscrivere la prova gratuita per 30 giorni ma ora che ho accettato mi dice che durerà solo una settimana, cosa devo fare?

Billy-J

Spotify Star

278 Views

1 replies

1 likes

  • 278 Views
  • 1 replies
  • 1 likes

Failed Payment but no issue from my Credit Card Institute

Hi Spotify Team,I received notification today that the payment of the Premium subscription failed.My credit card has not expired and I can also confirm that there are enough funds to pay for the 9.99 EUR fee.I have tried to re-insert the same credit ...

Newbie

Hi Spotify Team, I received notification today that the payment of the Premium subscription failed. My credit card has not expired and I can also confirm that there are enough funds to pay for the ...

Billy-J

Spotify Star

274 Views

1 replies

0 likes

  • 274 Views
  • 1 replies
  • 0 likes

Premium

PlanFree/PremiumCountry UKDeviceHuawei Mate 10 lite Operating SystemAndroid My Question or Issue I have canceled the premium subscription but I was still charged for it, will I get my money back?

Visitor

Plan Free/Premium Country  UK Device Huawei Mate 10 lite  Operating System Android    My Question or Issue  I have canceled the premium subscription but I was still...

Billy-J

Spotify Star

402 Views

3 replies

0 likes

  • 402 Views
  • 3 replies
  • 0 likes

What happens when I reach the 3,333 limit on my device?

I've reached the limit of 3,333 tracks on my phone, but when I delete some I'm not able to add more. Is there a time limit on when I can download more, or should I be able to download more after deleting other? Or am I stcuk now forever and won't be ...

Newbie

I've reached the limit of 3,333 tracks on my phone, but when I delete some I'm not able to add more. Is there a time limit on when I can download more, or should I be able to download more after dele...

Billy-J

Spotify Star

281 Views

1 replies

0 likes

  • 281 Views
  • 1 replies
  • 0 likes

Cancellation and Refund.

So, I kind of accidentally paid for a Premium subscription because I thought I was going for a free 30 day trial run. I just paid for it maybe 10 minutes ago. If I cancel now, can I get a full refund? xxthanksxx

Newbie

So, I kind of accidentally paid for a Premium subscription because I thought I was going for a free 30 day trial run. I just paid for it maybe 10 minutes ago. If I cancel now, can I get a full refund...

Billy-J

Spotify Star

258 Views

1 replies

0 likes

  • 258 Views
  • 1 replies
  • 0 likes

Gift Card Payment Fail

Hi! I've been using spotify for a while now and want to gift a friend; however, when I entered my payment information for the gift card, it said "payment failed". I used the exact same card that is currently being billed. I tried another card as well...

Newbie

  Hi! I've been using spotify for a while now and want to gift a friend; however, when I entered my payment information for the gift card, it said "payment failed".    I used the ex...

Billy-J

Spotify Star

402 Views

1 replies

0 likes

  • 402 Views
  • 1 replies
  • 0 likes