Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Newbie
- 146767 Views
- 99 replies
- 12 likes
- 146767 Views
- 99 replies
- 12 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Visitor
- 16965 Views
- 27 replies
- 4 likes
- 16965 Views
- 27 replies
- 4 likes
Family plan does not work
I recently started the premium subsciption and invited my boyfriend to share the subsciption. However, as we just moved together he was entering his old address when replying to my invitation. The family plan doesnt work on his device since then. We ...
- I recently started the premium subsciption and invited my boyfriend to share the subsciption. However, as we just moved together he was entering his old address when replying t...
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- Spotify Star
- 388 Views
- 3 replies
- 0 likes
- 388 Views
- 3 replies
- 0 likes
Payment
HiI've noticed from my bank statements that I'm being charged from Spotify twice a month, yet it only appears like I'm paying once a month according to the overview of my transactions here on the website. I'm afraid that I'm paying for two different ...
- Hi I've noticed from my bank statements that I'm being charged from Spotify twice a month, yet it only appears like I'm paying once a month according to the overview of my transactions here on the w...
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- Spotify Star
- 257 Views
- 1 replies
- 0 likes
- 257 Views
- 1 replies
- 0 likes
What a shame
I just opened a new account and bought premium for 0.99 but when open the application it shows me you have free account your trial ends in 11 December 2017 what should I do !!!
- I just opened a new account and bought premium for 0.99 but when open the application it shows me you have free account your trial ends in 11 December 2017 what should I do !!!
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- Spotify Star
- 254 Views
- 1 replies
- 0 likes
- 254 Views
- 1 replies
- 0 likes
Charged twice per month on different dates.
Hi!I am being charged twice per month. One every 14th and the other every 30th. I have tried to logged or locate any other username or email I may have registered but still can't find the other. For the meantime, I have unsubscribe the account with c...
- Hi! I am being charged twice per month. One every 14th and the other every 30th. I have tried to logged or locate any other username or email I may have registered but still can't find the other. Fo...
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- Spotify Star
- 274 Views
- 1 replies
- 0 likes
- 274 Views
- 1 replies
- 0 likes
Account charged twice
Charged twice... 9.99 on the first and third of November and December
- Charged twice... 9.99 on the first and third of November and December
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- Spotify Star
- 275 Views
- 1 replies
- 0 likes
- 275 Views
- 1 replies
- 0 likes
Country change
I am currently living in Hong Kong but have a UK credit card so I can not change my country from HK to Uk in order to start Spotify premium. When I try and sign up it says that Spotify premium in unavailable in the country that my card is from but I ...
- I am currently living in Hong Kong but have a UK credit card so I can not change my country from HK to Uk in order to start Spotify premium. When I try and sign up it says that Spotify premium in una...
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- Spotify Star
- 268 Views
- 1 replies
- 0 likes
- 268 Views
- 1 replies
- 0 likes
Premium doesn't completely work
HelloYesterday I paid for a premium membership wich allows a lot options on my daily listening. Part of the membership is working as in I can listen to my music even offline, no commercials. But all the rest doesn't work such as setting my playlist o...
- Hello Yesterday I paid for a premium membership wich allows a lot options on my daily listening. Part of the membership is working as in I can listen to my music even offline, no commercials. But al...
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- Spotify Star
- 255 Views
- 1 replies
- 0 likes
- 255 Views
- 1 replies
- 0 likes
Credit card
Dear sir or madam, I am a Dutch citizen living in Thailand. I have a credit card from a Dutch bank. This morning I wanted to upgrade to Premium.... but I couldn't because I was told I have a card from "a non Spotify country". But Holland and Thailand...
- Dear sir or madam, I am a Dutch citizen living in Thailand. I have a credit card from a Dutch bank. This morning I wanted to upgrade to Premium.... but I couldn't because I was told I have a...
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- Spotify Star
- 336 Views
- 1 replies
- 0 likes
- 336 Views
- 1 replies
- 0 likes
help
hicieron el cargo a mi tarjeta y no disfruto de los beneficios del plan que pague
- hicieron el cargo a mi tarjeta y no disfruto de los beneficios del plan que pague
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- Spotify Star
- 192 Views
- 1 replies
- 0 likes
- 192 Views
- 1 replies
- 0 likes
three times payment for premium account
Please anyone help me at 11/22/2017 decided to get premium account for '' 3 months for 0,99 ''. Even They got payment three times (3*0,99). Coudlnt get premium account both paid 3*0,99 and dont have premium account please as soon as possible help me ...
- Please anyone help me at 11/22/2017 decided to get premium account for '' 3 months for 0,99 ''. Even They got payment three times (3*0,99). Coudlnt get premium account both paid 3*0,99 and ...
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- Spotify Star
- 221 Views
- 1 replies
- 0 likes
- 221 Views
- 1 replies
- 0 likes
Card not working on Spotify
Long story short there is some kind of communication issue bteeen my debit card and Spotify because there’s is no issues with my bank or my card but there in an error every time i put my credit card info into Spotify.
- Long story short there is some kind of communication issue bteeen my debit card and Spotify because there’s is no issues with my bank or my card but there in an error every time i put my credit card ...
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- Spotify Star
- 285 Views
- 1 replies
- 0 likes
- 285 Views
- 1 replies
- 0 likes
Trying to pay for a Spotify Premium subscription with a prepaid card
Just as the title says... I fill out the form correctly (did it about five times), and still no dice. Just bought and activated the card.
- Just as the title says... I fill out the form correctly (did it about five times), and still no dice. Just bought and activated the card.
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- Spotify Star
- 245 Views
- 1 replies
- 0 likes
- 245 Views
- 1 replies
- 0 likes
Making Payments but Premium does not register on account
I have tried emailing about this issue but it has not done anything. I have been making regular payments monthly but my spotify account does not show up as premium. I want to fix this ASAP.
- I have tried emailing about this issue but it has not done anything. I have been making regular payments monthly but my spotify account does not show up as premium. I want to fix this ASAP.
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- Spotify Star
- 232 Views
- 1 replies
- 0 likes
- 232 Views
- 1 replies
- 0 likes
I can't buy premium account
I can not buy a premium account,when I try to buy, I receive the error that the payment method has failed.
- I can not buy a premium account,when I try to buy, I receive the error that the payment method has failed.
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- Spotify Star
- 246 Views
- 1 replies
- 0 likes
- 246 Views
- 1 replies
- 0 likes
Double charged
PlanPremiumCountry CanadaDeviceIphone8Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issuei am being charge for both a standard and a family plan every month! And I can’t find a second account. I checked with Facebook too as s...
- Plan Premium Country Canada Device Iphone8 Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue i am being charge for both a standard and a family...
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- Spotify Star
- 333 Views
- 1 replies
- 0 likes
- 333 Views
- 1 replies
- 0 likes
Amend subscription to use mobile package bundle
PlanPremiumCountryUK DeviceSamsung S7 Edge My Question or IssueI have just upgraded my phone package and now have Spotify as part of this. I am currently paying for premium monthly so how do i amend my account to ensure i utilise the deal rather than...
- Plan Premium Country UK Device Samsung S7 Edge My Question or Issue I have just upgraded my phone package and now have Spotify as part of this. I am currently paying for ...
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- Spotify Star
- 308 Views
- 1 replies
- 0 likes
- 308 Views
- 1 replies
- 0 likes
Spotify doesn't let me change my payment method
I am trying to change my card detail but spotify says ''Payment failed. Try again, or use a different payment method.'' Even though i have money on my card and my subscription is already paid for the next 2 weeks. I have a visa debit student card
- I am trying to change my card detail but spotify says ''Payment failed. Try again, or use a different payment method.'' Even though i have money on my card and my subscription is already paid for the...
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- Spotify Star
- 512 Views
- 1 replies
- 0 likes
- 512 Views
- 1 replies
- 0 likes
Gift Card
Hi, I cannot buy a gift card for a friend. I am in the south african region and everytime I fill in everything and click continue the page just refreshes. There is no error displayed.
- Hi, I cannot buy a gift card for a friend. I am in the south african region and everytime I fill in everything and click continue the page just refreshes. There is no error ...
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- Spotify Star
- 237 Views
- 1 replies
- 0 likes
- 237 Views
- 1 replies
- 0 likes
i recieved a pin
I have recieved a pin from confirming my Smart number but where do i type this in. the page doesnt direct to anything
- I have recieved a pin from confirming my Smart number but where do i type this in. the page doesnt direct to anything
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- Spotify Star
- 247 Views
- 1 replies
- 0 likes
- 247 Views
- 1 replies
- 0 likes
Solved!!Superuser Contribution Premium account canceled without notification
PlanPremium / FamilyCountry FranceDeviceiPhone 6, labtop, Ipad 4Operating SystemiOS 11, Windows 10 My Question or IssueI have a Family subscription since last September. Since yesterday and the availability of the new mobile version of Spotify (don't...
- Plan Premium / Family Country France Device iPhone 6, labtop, Ipad 4 Operating System iOS 11, Windows 10 My Question or Issue I have a Family subscription since last ...
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- Roadie
- 497 Views
- 1 replies
- 0 likes
- 497 Views
- 1 replies
- 0 likes