Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Regular
- 183142 Views
- 117 replies
- 12 likes
- 183142 Views
- 117 replies
- 12 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Newbie
- 20774 Views
- 28 replies
- 4 likes
- 20774 Views
- 28 replies
- 4 likes
No me acepta el pago
Tengo problemas en pagar mi suscripción, será problema de spotify? Porque he intentado con diferentes tarjetas y me sale la misma información. Que pasa! AYUDA PORFAVOR
- Tengo problemas en pagar mi suscripción, será problema de spotify? Porque he intentado con diferentes tarjetas y me sale la misma información. Que pasa! AYUDA PORFAVOR
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- Spotify Star
- 276 Views
- 1 replies
- 0 likes
- 276 Views
- 1 replies
- 0 likes
paid twice
my paypal has been charged twice in one week for my account, can someone help on what to do please?
- my paypal has been charged twice in one week for my account, can someone help on what to do please?
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- Spotify Star
- 172 Views
- 1 replies
- 0 likes
- 172 Views
- 1 replies
- 0 likes
I’m being charged twice a month
Every month i have been charged twice. One charge is 9.99 and the other is 13.99 why is this happening? I’ve always had premium since joining. Where is this 13.99 charge coming from and how do I stop it from happening? Who can talk to? The second cha...
- Every month i have been charged twice. One charge is 9.99 and the other is 13.99 why is this happening? I’ve always had premium since joining. Where is this 13.99 charge coming from and how do I stop...
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- Spotify Star
- 194 Views
- 1 replies
- 0 likes
- 194 Views
- 1 replies
- 0 likes
Me cobraron la suscripción pero no me sirve la versión premium
Buen día, el día de hoy quise inscribirme y realice el pago me llego el mensaje al celular que se había hecho efectivo el pago pero no me sirve la versión premium que debo hacer?
- Buen día, el día de hoy quise inscribirme y realice el pago me llego el mensaje al celular que se había hecho efectivo el pago pero no me sirve la versión premium que debo hacer?
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- Spotify Star
- 192 Views
- 1 replies
- 0 likes
- 192 Views
- 1 replies
- 0 likes
No service
I have been paying for spotify premium and since may i dont have the service but also i still paying for it, help please
- I have been paying for spotify premium and since may i dont have the service but also i still paying for it, help please
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- Spotify Star
- 176 Views
- 1 replies
- 0 likes
- 176 Views
- 1 replies
- 0 likes
payment doesn't work
hi, I would like to have a premium account again but my credit card is not accepted. I always get the same message (in german: ups, dein zahlungsanbieter scheint einen schlechten tag zu haben ... ) but my credit card is fine, I just called them. what...
- hi, I would like to have a premium account again but my credit card is not accepted. I always get the same message (in german: ups, dein zahlungsanbieter scheint einen schlechten tag zu haben ... ) b...
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- Spotify Star
- 191 Views
- 1 replies
- 0 likes
- 191 Views
- 1 replies
- 0 likes
Charged for premium
I was charged about 60$ for premium but my subscription says free. I don’t want premium I just want my money back. Has anyone had this issue? If so did you get a refund?
- I was charged about 60$ for premium but my subscription says free. I don’t want premium I just want my money back. Has anyone had this issue? If so did you get a refund?
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- Spotify Star
- 183 Views
- 1 replies
- 0 likes
- 183 Views
- 1 replies
- 0 likes
Pagamento per account inaccessibile
Buongiorno,Mi è stato addebitato il costo mensile di € 9.99 per un mio vecchio account del quale non riesco più ad accedere da tempo non avendo email e password.Non riesco quindi a disattivare l'abbonamento... aiutatemi vi prego...Grazie My Question ...
- Buongiorno, Mi è stato addebitato il costo mensile di € 9.99 per un mio vecchio account del quale non riesco più ad accedere da tempo non avendo email e password. Non riesco quindi a disattivare l'...
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- Spotify Star
- 171 Views
- 1 replies
- 0 likes
- 171 Views
- 1 replies
- 0 likes
He perdido mi cuenta Premium
Hola,Cerré sesión en Spotify y cuando he vuelto a entrar no me figura cómo que sea cuenta Premium, he perdido todas mis playlist y ahora ni siquiera puedo darme de baja de la cuenta premium, por lo que sigo pagando sin disfrutar de ello.He probado a ...
- Hola, Cerré sesión en Spotify y cuando he vuelto a entrar no me figura cómo que sea cuenta Premium, he perdido todas mis playlist y ahora ni siquiera puedo darme de baja de la cuenta premium, por lo...
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- Spotify Star
- 530 Views
- 1 replies
- 0 likes
- 530 Views
- 1 replies
- 0 likes
Missed Payment - Impact on Credit Score
Hiya, I currently have a spotify premium account which I pay for monthly via direct debit. My most recent payment failed due to insufficient funds in my account as a result of another company double-charging me. As soon as I received notification of ...
- Hiya, I currently have a spotify premium account which I pay for monthly via direct debit. My most recent payment failed due to insufficient funds in my account as a result o...
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- Spotify Star
- 3550 Views
- 1 replies
- 0 likes
- 3550 Views
- 1 replies
- 0 likes
Premium doesn't work :(
Hi, i have trouble with my Premium account.Could you help me please? 3 months ago i used free Premium as a special offer by Vodafone and its validity finished on last week.Despite i didn't take an information message about this, my Premium membership...
- Hi, i have trouble with my Premium account.Could you help me please? 3 months ago i used free Premium as a special offer by Vodafone and its validity finished on last week.Despite i didn't ta...
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- Casual Listener
- 596 Views
- 2 replies
- 0 likes
- 596 Views
- 2 replies
- 0 likes
i cant get spotify premium
i even made a new account but after i signed in with my paypal account it just takes me back to the page where you can get spotify premium and nothing happened. i checked my paypal account and nothing is charged...i dont get it, i have been trying it...
- i even made a new account but after i signed in with my paypal account it just takes me back to the page where you can get spotify premium and nothing happened. i checked my paypal account an...
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- Spotify Star
- 272 Views
- 1 replies
- 1 likes
- 272 Views
- 1 replies
- 1 likes
Premium Membership
Although I ended my premium membership almost three months ago, my credit card is debited for premium membership. I followed the your instructions to find the third party I made the membership but my account doesn't show this information and my accou...
- Although I ended my premium membership almost three months ago, my credit card is debited for premium membership. I followed the your instructions to find the third party I made the membership but my...
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- Spotify Star
- 226 Views
- 1 replies
- 0 likes
- 226 Views
- 1 replies
- 0 likes
Changing Credit Card
PlanPremium(Family)Country TurkeyDevice(iPhone 7, Samsung A3)Operating System(iOS 10, Windows 10) Hi,1-) I've canceled my credit card and I haven't got that new card. How many days later my premium account downgraded to free? 2-) Is it possible to ge...
- Plan Premium(Family) Country Turkey Device (iPhone 7, Samsung A3) Operating System (iOS 10, Windows 10) Hi, 1-) I've canceled my credit card and I haven't got that new ...
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- Casual Listener
- 281 Views
- 2 replies
- 0 likes
- 281 Views
- 2 replies
- 0 likes
assinatura
Assine o Plano Spotify Premium duas vezes e copie duas vezes para que a minha conta não fique livre!
- Assine o Plano Spotify Premium duas vezes e copie duas vezes para que a minha conta não fique livre!
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- Spotify Star
- 396 Views
- 5 replies
- 0 likes
- 396 Views
- 5 replies
- 0 likes
Premium canceled
Good Morning. I'm a Portuguese user of Spotify.I have Premium (anual) subscrition for 3 years.Last year happened to me that my premium was suddenly canceled without warning. I was expecting some kind of warning that my payment wasn't working, but no....
- Good Morning. I'm a Portuguese user of Spotify. I have Premium (anual) subscrition for 3 years. Last year happened to me that my premium was suddenly canceled without warning. I was expect...
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- Spotify Star
- 292 Views
- 1 replies
- 0 likes
- 292 Views
- 1 replies
- 0 likes
Premium isn`t working
PlanPremiumCountry The NetherlandsDeviceSamsung Galaxy 8Operating SystemAndroid My Question or IssueMy premium subscription has been downgraded to FREE (basic)!I`m a long time subscriber and this never happened before.What I`ve tried so far: logout--...
- Plan Premium Country The Netherlands Device Samsung Galaxy 8 Operating System Android My Question or Issue My premium subscription has been downgraded to FREE (ba...
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- Spotify Star
- 373 Views
- 5 replies
- 0 likes
- 373 Views
- 5 replies
- 0 likes
Payment completed but Premium hasn't renewed
PlanPremiumCountryUSA DeviceSamsung Galaxy S9+, Desktop ComputerOperating SystemWindows 10, Android My Question or IssueMy account was charged a few days ago to renew my Spotify premium however it still says I need to pay to renew it, I have the paym...
- Plan Premium Country USA Device Samsung Galaxy S9+, Desktop Computer Operating System Windows 10, Android My Question or Issue My account was charged a few days ago to renew ...
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- Casual Listener
- 343 Views
- 2 replies
- 0 likes
- 343 Views
- 2 replies
- 0 likes
Going from premium to family plan
PlanFree/PremiumCountry Canada DeviceSamsung Galaxy S8+Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Right now I currently have the 3 month trial for .99 cents, and I was wondering how I go about from switching this to ...
- Plan Free/Premium Country Canada Device Samsung Galaxy S8+ Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Right now I currently ...
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- Spotify Star
- 407 Views
- 1 replies
- 0 likes
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Premium 3 Month TrialPremium family
- 407 Views
- 1 replies
- 0 likes
Charged Payment
I was charged but i cancelled and it expires today so do i not get my money back?
- I was charged but i cancelled and it expires today so do i not get my money back?
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- Spotify Star
- 211 Views
- 1 replies
- 0 likes
- 211 Views
- 1 replies
- 0 likes