Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
-
-
- Visitor
- 74548 Views
- 49 replies
- 3 likes
- 74548 Views
- 49 replies
- 3 likes
Help Wizard
Step 1
Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Just quickly...
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
FAQs
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Ongoing Issues
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Help categories
Account & Payment
Using Spotify
Listen Everywhere
Ask here for help with Premium, payments and trials.
Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
-
-
- Moderator
- 9638 Views
- 23 replies
- 2 likes
- 9638 Views
- 23 replies
- 2 likes
Superuser Contribution I pay for premium but my account is back to free
PlanPremiumCountry SwedenDeviceHonor (android)Operating System(Android Oreo, Windows 10) My Question or IssueLast week my Spotify app failed on my phone. I waited 2 days and had to re-install it. After this my account is showing free instead of premi...
- Plan Premium Country Sweden Device Honor (android) Operating System (Android Oreo, Windows 10) My Question or Issue Last week my Spotify app failed on my phone. I waited 2...
-
-
- Roadie
- 498 Views
- 3 replies
- 0 likes
- 498 Views
- 3 replies
- 0 likes
Superuser Contribution Kicked out from family group with no reason
PlanPremiumCountry TaiwanDeviceiPhone 6Operating SystemiOS 11 My Question or IssueMy account was returned to free plan accidently. I recieved the confirm email few days ago, and finished the confirmation. It did't keep me in the family plan for long,...
- Plan Premium Country Taiwan Device iPhone 6 Operating System iOS 11 My Question or Issue My account was returned to free plan accidently. I recieved the confirm email few days ...
-
-
- Roadie
- 1789 Views
- 4 replies
- 0 likes
- 1789 Views
- 4 replies
- 0 likes
Superuser Contribution payment update page keeps crashing
I want to update my credit card info and it wont let me everytime the network doesn't seem to even want me to put in ? the page skips through like i never pressed the button.
- I want to update my credit card info and it wont let me everytime the network doesn't seem to even want me to put in ? the page skips through like i never pressed the button.
-
-
- Newbie
- 403 Views
- 3 replies
- 1 likes
- 403 Views
- 3 replies
- 1 likes
Solved!!Superuser Contribution Can't activate premium through Smart carrier
I have PHP 150.00 but everytime I tried to activate my premium, I only get the error message.
- I have PHP 150.00 but everytime I tried to activate my premium, I only get the error message.
-
-
- Casual Listener
- 65047 Views
- 13 replies
- 9 likes
- 65047 Views
- 13 replies
- 9 likes
Superuser Contribution I got 2 bills in this month
Hi, I have a problem. I clicked student premium and i didn't applied. So i tried twice entering credit card and got my money twice. So I paid twice without premium! I opened Support Ticket and may i get refund? I haven't even got premium now! I'm fro...
- Hi, I have a problem. I clicked student premium and i didn't applied. So i tried twice entering credit card and got my money twice. So I paid twice without premium! I opened Support Ticket and may i ...
-
-
- Roadie
- 342 Views
- 1 replies
- 0 likes
- 342 Views
- 1 replies
- 0 likes
Superuser Contribution PAY BY MOBILE NOT WORKING
Hi. Pay by mobile is not working on my account. I have been paying thru this method for months now and when I’m about to pay my subscription for this month, there’s no option of paying by mobile. I’m from Philippines and my carrier is Globe. I don’t ...
- Hi. Pay by mobile is not working on my account. I have been paying thru this method for months now and when I’m about to pay my subscription for this month, there’s no option of paying by mobile. I’m...
-
-
- Roadie
- 1309 Views
- 1 replies
- 0 likes
- 1309 Views
- 1 replies
- 0 likes
Superuser Contribution Error Finding Page Help Me Please
Hey community, its my very first problem and i thought you guys could help me out.I am trying to pay for a Spotify Family Membership. I write my info but when i say start my family premium blah blah it opens a page where it says error finding page.I'...
- Hey community, its my very first problem and i thought you guys could help me out.I am trying to pay for a Spotify Family Membership. I write my info but when i say start my family premium blah blah ...
-
-
- Roadie
- 282 Views
- 1 replies
- 0 likes
- 282 Views
- 1 replies
- 0 likes
Superuser Contribution Cuenta premiun
Hola buenos dias!Necesito ayuda...contrate el pack familiar premiun pero el mismo dia probe los siete dias gratis que se vencieron ayer y cuando entro a la app no me deja reproducir la musica, me dice que me pase a premiun. ...
- Hola buenos dias! Necesito ayuda...contrate el pack familiar premiun pero el mismo dia probe los siete dias gratis que se vencieron ayer y cuando entro a la app no me deja reproducir la musica, me d...
-
-
- Roadie
- 204 Views
- 1 replies
- 0 likes
- 204 Views
- 1 replies
- 0 likes
Superuser Contribution Spotify forgot who all my family members were on my family subscription.
So my premium family sub lapsed today because I forgot to update new card information. I entered in the info and re-upped my subscription. Now it wants me to start over with adding family members which was a nightmare setting up in the first place. C...
- So my premium family sub lapsed today because I forgot to update new card information. I entered in the info and re-upped my subscription. Now it wants me to start over with adding family members whi...
-
-
- Roadie
- 210 Views
- 1 replies
- 0 likes
- 210 Views
- 1 replies
- 0 likes
Superuser Contribution Payment
I did not subscribe to pay for the next month of spotify and did not have enough balance on paypal anyway and it stilll took money from my paypal now im in debt
- I did not subscribe to pay for the next month of spotify and did not have enough balance on paypal anyway and it stilll took money from my paypal now im in debt
-
-
- Roadie
- 254 Views
- 1 replies
- 0 likes
- 254 Views
- 1 replies
- 0 likes
Superuser Contribution Rimborso spotify studenti
Buon giorno, mi stavo registrando su Spotify per studenti quando, dopo aver messo tutti i dati della carta, mi porta dove devo inserire la mia scuola, apparte che non c’era, ma poi ho visto che c’era scritto che ancora non avrebbero addebitato nulla ...
- Buon giorno, mi stavo registrando su Spotify per studenti quando, dopo aver messo tutti i dati della carta, mi porta dove devo inserire la mia scuola, apparte che non c’era, ma poi ho visto che c’era...
-
-
- Roadie
- 388 Views
- 1 replies
- 0 likes
- 388 Views
- 1 replies
- 0 likes
Superuser Contribution Update payment
I’ve closed my bank account and just received the card for my new account and need to update my payment details. When I click “Update” nothing happens. My subscription charges in a few days so I would like to have this fixed so I don’t lose access to...
- I’ve closed my bank account and just received the card for my new account and need to update my payment details. When I click “Update” nothing happens. My subscription charges in a few days so I woul...
-
-
- Roadie
- 260 Views
- 1 replies
- 0 likes
- 260 Views
- 1 replies
- 0 likes
Superuser Contribution Cambio de suscripcion de premium individual a plan familiar
Hola, cambie de cuenta Premium a plan familiar, y apenas ayer se abono automaticamente el cargo a mi tarjeta, pero ya migre hoy, quisiera saber si se carga a otro mes o se reembolsa. Gracias.
- Hola, cambie de cuenta Premium a plan familiar, y apenas ayer se abono automaticamente el cargo a mi tarjeta, pero ya migre hoy, quisiera saber si se carga a otro mes o se reembolsa. Gracias.
-
-
- Roadie
- 248 Views
- 1 replies
- 0 likes
- 248 Views
- 1 replies
- 0 likes
Superuser Contribution About upgrade premium
I got a problem of payment.I use tap &go for my payment.I can't pay by my tap&go. I tried all plan and it still didint work. After that I tried on the student with premium it success log in with my tap &go card number,but I'm not tallying with it the...
- I got a problem of payment.I use tap &go for my payment.I can't pay by my tap&go. I tried all plan and it still didint work. After that I tried on the student with premium it success log in w...
-
-
- Roadie
- 235 Views
- 1 replies
- 0 likes
- 235 Views
- 1 replies
- 0 likes
Superuser Contribution Raro sistema de 30 dias gratis
Ingrese mi cuenta de debito y decia que estaba mala pero despues revise y salia que tenia Spotify premium (solamente 1 semana) y en el anuncio dice que son 30 dias gratis . Hoy inicie y se me termina el otro viernes
- Ingrese mi cuenta de debito y decia que estaba mala pero despues revise y salia que tenia Spotify premium (solamente 1 semana) y en el anuncio dice que son 30 dias gratis . Hoy inicie y se me termina...
-
-
- Roadie
- 487 Views
- 1 replies
- 0 likes
- 487 Views
- 1 replies
- 0 likes
Superuser Contribution My wife cannot login the family account
My wife cannot join the family about on her device.She received the invitation, entered the credentials (Street, City & Zip same as mine) but she is told that she is refused to enter the family account... I unsubscribed her and send her a new invitat...
- My wife cannot join the family about on her device. She received the invitation, entered the credentials (Street, City & Zip same as mine) but she is told that she is refused to enter the family...
-
-
- Roadie
- 818 Views
- 1 replies
- 0 likes
- 818 Views
- 1 replies
- 0 likes
Superuser Contribution Upgraded the wrong account
I accidentally upgraded the wrong spotify account, I immediately canceled my subscription but now I want to know how to get my money back.
- I accidentally upgraded the wrong spotify account, I immediately canceled my subscription but now I want to know how to get my money back.
-
-
- Roadie
- 468 Views
- 1 replies
- 0 likes
- 468 Views
- 1 replies
- 0 likes
Superuser Contribution Payment
Hi so for some reason my payment didn’t go out so I’ve had emails telling me to update my payment plan other wise my account will be cancelled but for some reason whenever I go on the website to update my details whenever I press update nothing happe...
- Hi so for some reason my payment didn’t go out so I’ve had emails telling me to update my payment plan other wise my account will be cancelled but for some reason whenever I go on the website to upda...
-
-
- Roadie
- 202 Views
- 1 replies
- 0 likes
- 202 Views
- 1 replies
- 0 likes
Premium
I payed for spotify premium at 99c for 3 months. They took 99c from may bank account, but after that they wrote I'm not allowed to use that offert. How is it possible???
- I payed for spotify premium at 99c for 3 months. They took 99c from may bank account, but after that they wrote I'm not allowed to use that offert. How is it possible???
-
-
- Spotify Star
- 194 Views
- 1 replies
- 0 likes
- 194 Views
- 1 replies
- 0 likes
Superuser Contribution Best alternative to spotify?
PlanPremiumCountry USDeviceAndroid and PCOperating SystemWindows 10 My Question or Issue What is the best alternative to spotify premium? I am canceling my premium since I have been at the song limit for so long now. I've voted, made posts about it, ...
- Plan Premium Country US Device Android and PC Operating System Windows 10 My Question or Issue What is the best alternative to spotify premium? I am canceling my ...
-
-
- Roadie
- 636 Views
- 1 replies
- 0 likes
- 636 Views
- 1 replies
- 0 likes