Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Visitor
- 79280 Views
- 49 replies
- 3 likes
- 79280 Views
- 49 replies
- 3 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Moderator
- 10033 Views
- 23 replies
- 2 likes
- 10033 Views
- 23 replies
- 2 likes
I’ve paid for premium but still says my account is free
I have set up my premium again, I have been emailed a receipt for my payment, yet my account still says free. I can’t download and listen to my music. I have deleted and reinstalled, logged out and signed back in. Nothing is working. Any suggestions?
- I have set up my premium again, I have been emailed a receipt for my payment, yet my account still says free. I can’t download and listen to my music. I have deleted and reinstalled, lo...
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- Spotify Star
- 289 Views
- 1 replies
- 1 likes
- 289 Views
- 1 replies
- 1 likes
Spotify Premium
Hi, I have had Spotify Premium for a long time but now suddenly Spotify claims that I don't have Premium anymore. Are you able to fix this problem?
- Hi, I have had Spotify Premium for a long time but now suddenly Spotify claims that I don't have Premium anymore. Are you able to fix this problem?
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- Spotify Star
- 263 Views
- 2 replies
- 1 likes
- 263 Views
- 2 replies
- 1 likes
Overcharged account 4 times with no response from spotify
PlanPremiumCountry AustraliaDeviceGalaxy Note My Question or IssueMy premium account has been over charged 4 times this year and I have no response to my emails to spotify about rectifying the issue. Does anybody have any ideas where to go but here? ...
- Plan Premium Country Australia Device Galaxy Note My Question or Issue My premium account has been over charged 4 times this year and I have no response to my emails to s...
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- Spotify Star
- 198 Views
- 1 replies
- 0 likes
- 198 Views
- 1 replies
- 0 likes
Spotify has charged me twice for three months
PlanPremiumCountry AustraliaDeviceSamsung Galaxy J5 PrimeOperating SystemDon't know My Question or IssueHello, I have just noticed that in the months of March, April and May, Spotify for some reason started charging me twice for my subscription each ...
- Plan Premium Country Australia Device Samsung Galaxy J5 Prime Operating System Don't know My Question or Issue Hello, I have just noticed that in the months of March, April and...
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- Spotify Star
- 201 Views
- 1 replies
- 0 likes
- 201 Views
- 1 replies
- 0 likes
I no longer have premium but I'm prevented from getting it again
PlanFree trying to get Premium via carrier billingCountryMalaysia DeviceNexus 6POperating System(Android Oreo.) My Question or IssueSo I was subscribed to premium then one day I checked and I was in basic again. When I tried resubsribing..this was my...
- Plan Free trying to get Premium via carrier billing Country Malaysia Device Nexus 6P Operating System (Android Oreo.) My Question or Issue So I was subscribed to p...
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- Spotify Star
- 261 Views
- 1 replies
- 0 likes
- 261 Views
- 1 replies
- 0 likes
Superuser Contribution Spotify Premium + Hulu subscription, can't login to Hulu
PlanPremiumCountry DeviceiPhone 8/Mac ProOperating SystemiOS 10 My Question or IssueI've had the Spotify Premium + Hulu subscription for months now and I got logged out of both of my accounts. I can login to spotify with no problems and it says I sti...
- Plan Premium Country Device iPhone 8/Mac Pro Operating System iOS 10 My Question or Issue I've had the Spotify Premium + Hulu subscription for months now and I got log...
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- Roadie
- 3790 Views
- 1 replies
- 1 likes
- 3790 Views
- 1 replies
- 1 likes
Superuser Contribution Premium
My Question or Issueemail de erro de verificação.
- My Question or Issue email de erro de verificação.
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- Roadie
- 210 Views
- 1 replies
- 0 likes
- 210 Views
- 1 replies
- 0 likes
Superuser Contribution Error de pago además de cobro no deseado
PlanPremiumCountryColombiaMy Question or IssueQuiero contratar el servicio de premium, pero no acepta mis datos, intenté probar en la versiónde estudiante y sí aceptó mis datos, pero me hicieron el cobro, y no quiero contratar ese servicio, sino el o...
- Plan Premium Country Colombia My Question or Issue Quiero contratar el servicio de premium, pero no acepta mis datos, intenté probar en la versiónde estudiante y sí aceptó mis datos, pero me hic...
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- Roadie
- 205 Views
- 1 replies
- 0 likes
- 205 Views
- 1 replies
- 0 likes
Superuser Contribution 99p Premium Subscription
I currently use the free version of Spotify but I saw that there is the 3 month 99p subscription option. I wanted to know that if i purchased the 99p subscription would I also have to pay for one month of the regular priced subscription to get the di...
- I currently use the free version of Spotify but I saw that there is the 3 month 99p subscription option. I wanted to know that if i purchased the 99p subscription would I also have to pay for...
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- Roadie
- 230 Views
- 1 replies
- 0 likes
- 230 Views
- 1 replies
- 0 likes
Spotify Family
Hi, I want to start using Spotify Premiun Family and i have a question. You gonna pay 11€ for all 6 accounts or you gonna pay 11€ for the first account and other price for the other 5?
- Hi, I want to start using Spotify Premiun Family and i have a question. You gonna pay 11€ for all 6 accounts or you gonna pay 11€ for the first account and other price for the other 5?
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- Spotify Star
- 362 Views
- 3 replies
- 0 likes
- 362 Views
- 3 replies
- 0 likes
Superuser Contribution All Songs Are Not Available
PlanPremiumCountryUS Device(Samsung Galaxy S6 Plus)Operating System(Android / Windows 10) My Question or Issue No songs are available to play. Account is always active and current.
- Plan Premium Country US Device (Samsung Galaxy S6 Plus) Operating System (Android / Windows 10) My Question or Issue No songs are available to play. Account is al...
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- Spotify
- 366 Views
- 2 replies
- 0 likes
- 366 Views
- 2 replies
- 0 likes
Superuser Contribution NUS broken?
Recently has to change payment and when it asks to reaffirm my NUS number it says something went wrong and won't finalise the card update method. Is there a way to fix this. The NUS is definitely in date, it doesn't run out until 2019.
- Recently has to change payment and when it asks to reaffirm my NUS number it says something went wrong and won't finalise the card update method. Is there a way to fix this. The NUS is definitely in ...
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- Newbie
- 215 Views
- 2 replies
- 0 likes
- 215 Views
- 2 replies
- 0 likes
Superuser Contribution Not letting me purchase spotify premium
PlanFree (trying to get premium)Country AustraliaDeviceHP Spectre 360Operating SystemWindows 10 My Question or Issue Hello Spotify, I was really interested in purchasing spotify premium but it just won't let meI have tried using different credit card...
- Plan Free (trying to get premium) Country Australia Device HP Spectre 360 Operating System Windows 10 My Question or Issue Hello Spotify, I was really interested...
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- Roadie
- 286 Views
- 1 replies
- 0 likes
- 286 Views
- 1 replies
- 0 likes
Superuser Contribution Spotify not letting me use Paypal to pay for premium
When I get to the upgrade page to get premium the only payment methods shown are my credit/debit card and paysafecard. I used to pay for spotify with paypal but where is the option to use paypal? I would rather use my paypal to pay for spotify.
- When I get to the upgrade page to get premium the only payment methods shown are my credit/debit card and paysafecard. I used to pay for spotify with paypal but where is the option to use paypal? I w...
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- Newbie
- 609 Views
- 4 replies
- 0 likes
- 609 Views
- 4 replies
- 0 likes
Solved!! Recovering playlist(s) after canceling Subscription then renewing after some time
Hello, i can't seem to find an awnser for this- If i cancel my Spotify subscription and go free for a while, will i still be able to recover playlists when i renew it?The thing is i'm on a tight budget for a month now and got hacked just a few weeks ...
- Hello, i can't seem to find an awnser for this- If i cancel my Spotify subscription and go free for a while, will i still be able to recover playlists when i renew it? The thing is i'm on a tight ...
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- Spotify Star
- 1059 Views
- 3 replies
- 0 likes
- 1059 Views
- 3 replies
- 0 likes
Superuser Contribution Can't update payment through mobile number
Hi, I can't seem to pay for my premium account via mobile number. I've been paying for my premium account via my mobile number load since I upgraded.
- Hi, I can't seem to pay for my premium account via mobile number. I've been paying for my premium account via my mobile number load since I upgraded.
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- Roadie
- 204 Views
- 1 replies
- 0 likes
- 204 Views
- 1 replies
- 0 likes
Superuser Contribution Wrong account subscription
Hi everyone,i have two accounts, one connected with facebook and the other one with email, and i’ve made a subscription on the email one instead of the facebook one wich is my main account where i have all my playlists and library saved.Is there any ...
- Hi everyone, i have two accounts, one connected with facebook and the other one with email, and i’ve made a subscription on the email one instead of the facebook one wich is my main account whe...
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- Roadie
- 244 Views
- 1 replies
- 0 likes
- 244 Views
- 1 replies
- 0 likes
Superuser Contribution Cobro 3 veces
two days ago I wanted to hire Spotify for students, at the time of doing the procedure, they specified that they would not make a charge without checking the school to which I belong. the charge was made twice and I continue with my Spotify free, cou...
- two days ago I wanted to hire Spotify for students, at the time of doing the procedure, they specified that they would not make a charge without checking the school to which I belong. the charge was ...
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- Roadie
- 213 Views
- 1 replies
- 0 likes
- 213 Views
- 1 replies
- 0 likes
Superuser Contribution Cobranca indevida de 10 reais ao alterar a forma de pagamento
Fiz a mudanca na forma de pagamento na conta Spotify e fui cobrado 10 reais. Vi alguns topicos que falavam que depois de 2 dias uteis eles ressarciam o dinheiro, porem ate hoje isso nao foi feito.
- Fiz a mudanca na forma de pagamento na conta Spotify e fui cobrado 10 reais. Vi alguns topicos que falavam que depois de 2 dias uteis eles ressarciam o dinheiro, porem ate hoje isso nao foi feito.
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- Roadie
- 201 Views
- 1 replies
- 0 likes
- 201 Views
- 1 replies
- 0 likes
Superuser Contribution Nao consigo acessar minha conta Premium
Troquei de celular e nao consigo mais conectar como Premium ja fiz tudo o possivel o que deveria fazer
- Troquei de celular e nao consigo mais conectar como Premium ja fiz tudo o possivel o que deveria fazer
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- Roadie
- 250 Views
- 1 replies
- 0 likes
- 250 Views
- 1 replies
- 0 likes