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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • OscarDC
  • Moderator
  • 71923 Views
  • 25 replies
  • 5 likes
  • 71923 Views
  • 25 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 41829 Views
  • 19 replies
  • 2 likes
  • 41829 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Eni
  • Moderator
  • 29803 Views
  • 16 replies
  • 3 likes
  • 29803 Views
  • 16 replies
  • 3 likes

Abonnement premium passe a l’abonnement free

Bonjour, j’ai depui assez longtemps spotify premium cependant depuis quelques ours cela ne fonctionne plus et mon abonnement s’est mis en free. Comment cela se fait ? Sachant que l’abonnement est souscrit avec mon forfait.

  • Casual Listener
  • Bonjour, j’ai depui assez longtemps spotify premium cependant depuis quelques ours cela ne fonctionne plus et mon abonnement s’est mis en free. Comment cela se fait ? Sachant que l’abonnement est sou...
  • Camieqnt1
  • Casual Listener
  • 141 Views
  • 1 replies
  • 0 likes
  • 141 Views
  • 1 replies
  • 0 likes

Superuser Contribution Never subscribed to premium but being charged

Hi, I have only ever had a free trial for the premium and my account is listed as being free, however i am being charged every month by spotify and I can't get hold of anyone to find out why!

  • Newbie
  • Hi, I have only ever had a free trial for the premium and my account is listed as being free, however i am being charged every month by spotify and I can't get hold of anyone to find out why!
  • user-removed
  • Not applicable
  • 240 Views
  • 2 replies
  • 0 likes
  • 240 Views
  • 2 replies
  • 0 likes

Need to change card info & the website won't do anything...

I tried yesterday and today to change my card info bc my old card was closed. Every time I click update it takes me back to the same screen. Anyone else having this issue?

  • Newbie
  • I tried yesterday and today to change my card info bc my old card was closed.  Every time I click update it takes me back to the same screen.  Anyone else having this issue?
  • rhernandeztv
  • Newbie
  • 146 Views
  • 2 replies
  • 0 likes
  • 146 Views
  • 2 replies
  • 0 likes

No Family Subscription...

Hello , Spotify just dropped in Israel , and I can't find an option to make a Family Subscription.Is it not available or its just a problem? I hope you will fix this / add this option to Israel.

  • Casual Listener
  • Hello , Spotify just dropped in Israel , and I can't find an option to make a Family Subscription. Is it not available or its just a problem?   I hope you will fix this / add this option to I...
  • Maxim
  • Spotify Star
  • 162 Views
  • 1 replies
  • 0 likes
  • 162 Views
  • 1 replies
  • 0 likes

Charged for premium but I have the student plan

I was charged $9.99 but I signed up for the student plan that is $4.99. I am confused because when I check my account it shows up as student plan but I was charged the full price of premium.

  • Newbie
  • I was charged $9.99 but I signed up for the student plan that is $4.99. I am confused because when I check my account it shows up as student plan but I was charged the full price of premium. 
  • imattolo
  • Community Legend
  • 117 Views
  • 1 replies
  • 0 likes
  • 117 Views
  • 1 replies
  • 0 likes

Premium for family in israel

Hey, yesterday you started your service in Israel and the premium category has only one person, and the competitors (Apple Music and Deser) have a premium on a family that costs NIS 30 and I want to make a family subscription, Why do not you have thi...

  • Newbie
  • Hey, yesterday you started your service in Israel and the premium category has only one person, and the competitors (Apple Music and Deser) have a premium on a family that costs NIS 30 and I want to ...
  • Maxim
  • Spotify Star
  • 3478 Views
  • 1 replies
  • 4 likes
  • 3478 Views
  • 1 replies
  • 4 likes

Superuser Contribution paid

I paid for the university account, but my account is free. < Moderator Snip - Screenshot removed for security >

  • Casual Listener
  • I paid for the university account, but my account is free.   < Moderator Snip - Screenshot removed for security >
  • Melody
  • Community Manager
  • 198 Views
  • 4 replies
  • 0 likes
  • 198 Views
  • 4 replies
  • 0 likes

I get advertisement in the german Podcast 'Fest & Flauschig' even though i got premium!

Hello people,how is it possible that i pay for my premium Spotify account but still get advertisement in the german podcast "Fest & Flauschig"? Are you aware of that? Because its not longer ad free for premium users now! I'm quite unhappy with that! ...

  • Casual Listener
  • Hello people, how is it possible that i pay for my premium Spotify account but still get advertisement in the german podcast "Fest & Flauschig"? Are you aware of that? Because its not longer ad ...
  • Maxim
  • Spotify Star
  • 380 Views
  • 1 replies
  • 0 likes
  • 380 Views
  • 1 replies
  • 0 likes

Premium in Israel

So I'm trying to sign up for Premium in Israel, but first it said it costs 19.99 ILS/month, then it changed to $9.99 USD/month. Which one is it?Also, I can't find anywhere how many accounts are allowed per premium subscription.Thanks.

  • Newbie
  • So I'm trying to sign up for Premium in Israel, but first it said it costs 19.99 ILS/month, then it changed to $9.99 USD/month. Which one is it? Also, I can't find anywhere how many accounts are all...
  • Maxim
  • Spotify Star
  • 3670 Views
  • 1 replies
  • 2 likes
  • 3670 Views
  • 1 replies
  • 2 likes

If I'm charged for premium but cancels on the same day, will I get a refund?

Please help! My card is charged for Premium price on 13th March. Should I cancel it now on the same day, will I be able to get a refund?

  • Newbie
  • Please help!   My card is charged for Premium price on 13th March. Should I cancel it now on the same day, will I be able to get a refund?
  • Maxim
  • Spotify Star
  • 132 Views
  • 1 replies
  • 0 likes
  • 132 Views
  • 1 replies
  • 0 likes

Can't even update my payment method to continue my Premium membership.

Anybody else experiencing a problem with Spotify accepting your PayPal method. It literally keeps going back to the "Agree & Continue" page after accepting my PayPal login, then going BACK to PayPal to re-enter my credentials. This is really EXTREMEL...

  • Regular
  • Anybody else experiencing a problem with Spotify accepting your PayPal method. It literally keeps going back to the "Agree & Continue" page after accepting my PayPal login, then going BACK to Pay...
  • Maxim
  • Spotify Star
  • 155 Views
  • 1 replies
  • 0 likes
  • 155 Views
  • 1 replies
  • 0 likes

Purchase Premium by debit card

Can I join Premium by using debit card? I’m in Vietnam

  • Casual Listener
  • Can I join Premium by using debit card? I’m in Vietnam
  • Maxim
  • Spotify Star
  • 2261 Views
  • 1 replies
  • 0 likes
  • 2261 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium subscription : refused payment

Hello, I recently changed my credit card. When I want to pay my premium subscription with my new card, I'm denied the payment, can you help me? I love Spotify. Thanks.

  • Casual Listener
  • Hello,   I recently changed my credit card. When I want to pay my premium subscription with my new card, I'm denied the payment, can you help me?   I love Spotify.   Thanks.
  • Melody
  • Community Manager
  • 268 Views
  • 3 replies
  • 0 likes
  • 268 Views
  • 3 replies
  • 0 likes

Subscription help. Hacked account.

I think terrible bands are on my Spotify account, they keep using all my skips.

  • Casual Listener
  • I think terrible bands are on my Spotify account, they keep using all my skips.
  • Maxim
  • Spotify Star
  • 137 Views
  • 1 replies
  • 0 likes
  • 137 Views
  • 1 replies
  • 0 likes

Can't update subscription for Premium account

I'm going to the Account Page, selecting Subscription and then clicking the "Update" button, but nothing happens. Tried it with several different browsers.Any idea?

  • Newbie
  • I'm going to the Account Page, selecting Subscription and then clicking the "Update" button, but nothing happens. Tried it with several different browsers. Any idea?
  • suunami
  • Regular
  • 169 Views
  • 2 replies
  • 1 likes
  • 169 Views
  • 2 replies
  • 1 likes

SPOTIFY PREMIUM WITH MOVISTAR

Hello, Actually I have a Premium subscription with Movistar. I want to change it to Spotify Premium for Family. It seems that I need to cancel my Movistar subscription in order to make the upgrade directly on Spotify's page. What I need to know befor...

  • Newbie
  • Hello,   Actually I have a Premium subscription with Movistar. I want to change it to Spotify Premium for Family. It seems that I need to cancel my Movistar subscription in order to make ...
  • spruce12
  • Newbie
  • 252 Views
  • 2 replies
  • 0 likes
  • 252 Views
  • 2 replies
  • 0 likes

changing payment

I have to change my cc info but its not working. "Update" is not working just refreshing page...

  • Regular
  • I have to change my cc info but its not working. "Update" is not working just refreshing page... 
  • LeahTN79
  • Newbie
  • 417 Views
  • 3 replies
  • 3 likes
  • Payment
  • 417 Views
  • 3 replies
  • 3 likes

Payment problems

Hello all.I would like to ask you for a help. I want to start my subscription for Premium but my payment is not possible. I fill all the credit card info and when I push the button for confirming, It says that: Payment failed. Try again, or use a dif...

  • Newbie
  • Hello all. I would like to ask you for a help. I want to start my subscription for Premium but my payment is not possible. I fill all the credit card info and when I push the button for confirming, ...
  • Elkikon
  • Newbie
  • 197 Views
  • 2 replies
  • 0 likes
  • 197 Views
  • 2 replies
  • 0 likes