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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • nacho121
  • Visitor
  • 11211 Views
  • 24 replies
  • 2 likes
  • 11211 Views
  • 24 replies
  • 2 likes

Superuser Contribution Promoción de 3 meses por 0.99USD

Intento regalarle premium a otra cuenta con la promoción de 3 meses pero al pagar los 99 centavos por PayPal, no procesa el monto, solo me redirige a la pantalla de metodos de pago.

  • Newbie
  • Intento regalarle premium a otra cuenta con la promoción de 3 meses pero al pagar los 99 centavos por PayPal, no procesa el monto, solo me redirige a la pantalla de metodos de pago.
  • JulianA_Bogota
  • Roadie
  • 908 Views
  • 1 replies
  • 0 likes
  • 908 Views
  • 1 replies
  • 0 likes

Student Premium

I will be mostly using spotify on my Iphone 6s. I’m not 18 yet but I’m heading to college in the fall. Since I’m not 18 it says I can’t sign up for student premium. Can I switch to the student plan once I turn 18 and start a regular premium now or wi...

  • Newbie
  • I will be mostly using spotify on my Iphone 6s.    I’m not 18 yet but I’m heading to college in the fall. Since I’m not 18 it says I can’t sign up for student premium. Can I switch to the...
  • Noah
  • Spotify Star
  • 276 Views
  • 1 replies
  • 0 likes
  • 276 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problema pago. Spotify da error al actualizar datos de tarjeta.

Me empezaron a avisar que mi cuenta premium no podía cobrar de la tarjeta, que actualice los datos de la misma. Al actualizar los datos me da continuamente este error: Tal como me indicaron en Spotify, llame a mi banco e incluso a visa y ambas entida...

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  • Regular
  • Me empezaron a avisar que mi cuenta premium no podía cobrar de la tarjeta, que actualice los datos de la misma. Al actualizar los datos me da continuamente este error:   Tal como me indica...
  • konil1
  • Casual Listener
  • 7665 Views
  • 12 replies
  • 2 likes
  • 7665 Views
  • 12 replies
  • 2 likes

Superuser Contribution Subscribe to premium promo 9pesos for 3mos

I subscribe to premium thru goggle search engine(not on spotify account) using my android phone and pay the subscription using my visa card, but when i log in to my spotify account it was not already premium, I charged subscription promo but I never ...

  • Visitor
  • I subscribe to premium thru goggle search engine(not on spotify account) using my android phone and pay the subscription using my visa card, but when i log in to my spotify account it was not already...
  • user-removed
  • Not applicable
  • 626 Views
  • 1 replies
  • 0 likes
  • 626 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment is already taken from paymaya but still shows i am not able to renew the premium subscrip

My last payment was june 6 via paymaya and now they say that I need to renew my payment and it's not even due yet it's only june 27

  • Newbie
  • My last payment was june 6 via paymaya and now they say that I need to renew my payment and it's not even due yet it's only june 27   
  • user-removed
  • Not applicable
  • 310 Views
  • 1 replies
  • 0 likes
  • 310 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment resulted in error state, but cash got out anyway from credit card

PlanPremiumCountryPortugalDevicePCOperating SystemWindows 10BrowserFirefox 60.0.2 (64 bit) Hi, Today I tried to pay Spotify subscription with a temporary credit card (like I do every month) and got an error trying to update details. However, the mone...

  • Newbie
  • Plan Premium Country Portugal Device PC Operating System Windows 10 Browser Firefox 60.0.2 (64 bit)   Hi,   Today I tried to pay Spotify subscription with a temporary credit ca...
  • user-removed
  • Not applicable
  • 168 Views
  • 1 replies
  • 0 likes
  • 168 Views
  • 1 replies
  • 0 likes

Superuser Contribution I need help right away

My Question or Issue I have a premium membership but no longer have access to the password or email address connect to that account. I am still getting charged for the account I can't use! How do I cancel the account all together. Or how to access it...

  • Visitor
  •     My Question or Issue   I have a premium membership but no longer have access to the password or email address connect to that account. I am still getting charged for the ac...
  • user-removed
  • Not applicable
  • 206 Views
  • 1 replies
  • 0 likes
  • 206 Views
  • 1 replies
  • 0 likes

Paguei e foi debitado 2 vezes e não libera meu Spotify Premium

Olá,Fiz o pagamento do Spotify Premium há dois dias através do cartão , mas o serviço não foi liberado para mim até agora.O débito já foi efetuado no banco 2 vezes , mas continuo apenas com a versão Free. Como posso resolver esse problema? Bom dia,Lo...

  • Newbie
  • Olá, Fiz o pagamento do Spotify Premium há dois dias através do cartão , mas o serviço não foi liberado para mim até agora. O débito já foi efetuado no banco 2 vezes , mas continuo apenas com a...
  • Bittencourt
  • Spotify Star
  • 180 Views
  • 1 replies
  • 0 likes
  • 180 Views
  • 1 replies
  • 0 likes

Paid full price for Premium but still have FREE account

I tried to subscribe to the 99c trial offer which wouldn't work, so I subscribed normally to an account. It's never left the FREE account mode, yet I have been charged twice for the premium account. Has anyone else had this happen? I'm really **bleep...

  • Casual Listener
  • I tried to subscribe to the 99c trial offer which wouldn't work, so I subscribed normally to an account. It's never left the FREE account mode, yet I have been charged twice for the premium account. ...
  • krzq-_7xzzs9
  • Casual Listener
  • 218 Views
  • 2 replies
  • 0 likes
  • 218 Views
  • 2 replies
  • 0 likes

Superuser Contribution Registered for the 9 Pesos Spotify Premium but got charged 129 Pesos after a month

PlanPremiumCountryPhilippinesDevice(ASUS Zenfone 4 Max)Operating System(Android Kernel Version) My Question or Issue I resgistered to the 9 Pesos promo of Spotify Premium but I was still charged 129 Pesos after a month when I registered to the 9 Peso...

  • Casual Listener
  • Plan Premium Country Philippines Device (ASUS Zenfone 4 Max) Operating System (Android Kernel Version)   My Question or Issue  I resgistered to the 9 Pesos promo of Spotify Premiu...
  • JulianA_Bogota
  • Roadie
  • 3226 Views
  • 1 replies
  • 0 likes
  • 3226 Views
  • 1 replies
  • 0 likes

Superuser Contribution Error al pagar cuenta premium en vez de familiar

Hola ! Acabo de compara el plan premium y pague todo el año. Pensé que estaba comprando el familiar y ahora deseo continuar en el plan familiar...simplemente me cambio? O debo pagar ambos planes?

  • Newbie
  • Hola ! Acabo de compara el plan premium y pague todo el año. Pensé que estaba comprando el familiar y ahora deseo continuar en el plan familiar...simplemente me cambio? O debo pagar ambos planes? &n...
  • JulianA_Bogota
  • Roadie
  • 275 Views
  • 1 replies
  • 0 likes
  • 275 Views
  • 1 replies
  • 0 likes

Superuser Contribution Got charged early but I'm still asked to pay on the expired date

So I got charged on June 11, while my account's expiry date is June 21. I didn't really have any problem with that since people said they would charge you earlier than the expiry date to help the account run smoothly (but seriously, more than a week ...

  • Newbie
  • So I got charged on June 11, while my account's expiry date is June 21. I didn't really have any problem with that since people said they would charge you earlier than the expiry date to help the acc...
  • JulianA_Bogota
  • Roadie
  • 194 Views
  • 1 replies
  • 1 likes
  • 194 Views
  • 1 replies
  • 1 likes

Solved!! When does my subscription actually end?

PlanPremiumCountryUnited States My Question My "Account overview" page on spotify.com says, "Your Premium for Student & Hulu subscription will end on 6/30/18." Does this mean that my subscription will end at the end of the day (local time) on June 30...

  • Newbie
  • Plan Premium Country United States   My Question   My "Account overview" page on spotify.com says, "Your Premium for Student & Hulu subscription will end on 6/30/18." Does this m...
  • Ryanx0r
  • Composer
  • 234 Views
  • 1 replies
  • 0 likes
  • 234 Views
  • 1 replies
  • 0 likes

How do i get student discount

PlanFree/PremiumCountry TurkeyDeviceSony Xperia z3+Operating SystemAndroid My Question or IssueI paid like 13,99 Turkish Liras for 3 months and i saw the student discount for university students and how do i get this discount and does this discount e...

  • Newbie
  • Plan Free/Premium Country  Turkey Device Sony Xperia z3+ Operating System Android   My Question or Issue I paid like 13,99 Turkish Liras for 3 months and i saw the student discoun...
  • Noah
  • Spotify Star
  • 142 Views
  • 1 replies
  • 0 likes
  • 142 Views
  • 1 replies
  • 0 likes

Error de pago

No me deja agregar mi forma de pago a la cuenta que tenia premiun desde el mes de abril que se cancelo la tc no he podido y ya perdí mi cuenta que tenia desde el 2016...que tengo que hacer ..

  • Newbie
  • No me deja agregar mi forma de pago a la cuenta que tenia premiun  desde el mes de abril que se cancelo la tc no he podido y ya perdí mi cuenta que tenia desde el 2016...que tengo que hacer ..&n...
  • osornios
  • Spotify Star
  • 190 Views
  • 1 replies
  • 0 likes
  • 190 Views
  • 1 replies
  • 0 likes

Charged twice per month

I'm being charged again this month twice already. Can someone see this issue pls

  • Casual Listener
  • I'm being charged again this month twice already. Can someone see this issue pls
  • 3vx_-c0noct6i
  • Casual Listener
  • 347 Views
  • 5 replies
  • 2 likes
  • 347 Views
  • 5 replies
  • 2 likes

Premium stopped working despite paying

Hi. Got an email offering 3 months for 9.99 so paid. Payment taken. Worked fine for 2 days until I could not open spottify at all so deleted the app and reinstalled. I now have only the free account. It is definitely the right login details. When I c...

  • Newbie
  • Hi. Got an email offering 3 months for 9.99 so paid. Payment taken. Worked fine for 2 days until I could not open spottify at all so deleted the app and reinstalled. I now have only the free account....
  • Luke
  • Spotify Star
  • 164 Views
  • 1 replies
  • 0 likes
  • 164 Views
  • 1 replies
  • 0 likes

I canceled my premium account but I still pay

I canceled my premium account back in novemeber but I still pay .I want to stop paying . Will i get my money back that paid during the time I never used a premium account. My Question or Issue

  • Newbie
  •   I canceled my  premium account back in novemeber but I still pay . I want to stop paying . Will i get my money back that paid during the time I never used a premium account.   My...
  • Luke
  • Spotify Star
  • 195 Views
  • 1 replies
  • 0 likes
  • 195 Views
  • 1 replies
  • 0 likes

Premium account issue

PlanPremiumCountry México DeviceiPhone 5 & 6Operating SystemiOS 11.4 My Question or Issue ¿Why my premium account switch again to free if I didn’t cancel the subscription?I tried to add again mi debit card for payment but an error appears

  • Casual Listener
  • Plan Premium Country  México  Device iPhone 5 & 6 Operating System iOS 11.4   My Question or Issue  ¿Why my premium account switch again to free if I didn’t cancel t...
  • Luke
  • Spotify Star
  • 254 Views
  • 3 replies
  • 0 likes
  • 254 Views
  • 3 replies
  • 0 likes