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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • Maxim
  • Spotify Star
  • 83667 Views
  • 30 replies
  • 5 likes
  • 83667 Views
  • 30 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 45702 Views
  • 19 replies
  • 3 likes
  • 45702 Views
  • 19 replies
  • 3 likes

Superuser Contribution Missing "Your Services" tab / Unable to activate Hulu

PlanPremium For StudentsCountryThe United States of America (USA)Device(iPhone 8+, Ideapad Flex 5, PS4)Operating System(iOS 10, Windows 10) My Question or IssueHello, I have Premium for Students (Country: USA) and am unable to find the Your Services ...

  • Casual Listener
  • Plan Premium For Students Country The United States of America (USA) Device (iPhone 8+, Ideapad Flex 5, PS4) Operating System (iOS 10, Windows 10)   My Question or Issue Hello, I have ...
  • Eni
  • Moderator
  • 218 Views
  • 5 replies
  • 0 likes
  • Hulu Activation
  • 218 Views
  • 5 replies
  • 0 likes

Superuser Contribution Ya no cuento con el número telefónico con el que registre mi cuenta

Registre una cuenta con un número telefónico y con pago domiciliado a mi tarjeta de débito, ahora no puedo entrar a Spotify por que ya cambie de número y me sigue cobrando la aplicación que no estoy usando, quiero cancelarla pero no me permite mi ban...

  • Visitor
  • Registre una cuenta con un número telefónico y con pago domiciliado a mi tarjeta de débito, ahora no puedo entrar a Spotify por que ya cambie de número y me sigue cobrando la aplicación que no estoy ...
  • Eni
  • Moderator
  • 69 Views
  • 1 replies
  • 0 likes
  • 69 Views
  • 1 replies
  • 0 likes

Superuser Contribution Se me pago automáticamente el plan individual teniendo el de estudiante

Se realzó el pago automático del plan individual debido a que el Olán de estudiante se renueva anualmente, hoy mismo hice el trámite de reno la cuanta de estudiante y se cancelaron los dos planes, el individual y el de estudiante, me gustaría solicit...

  • Visitor
  • Se realzó el pago automático del plan individual debido a que el Olán de estudiante se renueva anualmente, hoy mismo hice el trámite de reno la cuanta de estudiante y se cancelaron los dos planes, el...
  • Vasil
  • Moderator
  • 47 Views
  • 1 replies
  • 0 likes
  • 47 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Country error, money withdrawn and student fee not issued

I had an error with the country, supposedly it was not the same as on the account, but I was where I was when I created the account.I have no confirmation from the bank about the withdrawal of money.So I tried 2 times through paypal, an error came ou...

  • Newbie
  • I had an error with the country, supposedly it was not the same as on the account, but I was where I was when I created the account. I have no confirmation from the bank about the withdrawal of mone...
  • Lyubka
  • Moderator
  • 92 Views
  • 1 replies
  • 0 likes
  • 92 Views
  • 1 replies
  • 0 likes

Superuser Contribution Assinei mas sem ter feito login e agora perdi o celular

Eu tinha um celular Samsung e assinei o período grátis de 2 meses, só que não fiz login em nenhuma conta só com o celular mesmo. E agora o Samsung estragou e eu não consigo acessar minha conta no meu novo celular, pq todos os e-mails que poderiam ser...

  • Newbie
  • Eu tinha um celular Samsung e assinei o período grátis de 2 meses, só que não fiz login em nenhuma conta só com o celular mesmo. E agora o Samsung estragou e eu não consigo acessar minha conta no meu...
  • Vasil
  • Moderator
  • 112 Views
  • 1 replies
  • 0 likes
  • 112 Views
  • 1 replies
  • 0 likes

Superuser Contribution Your Services Tab

PlanPremiumCountryUnited StatesDevice(Web)Operating System(Windows 10) My Question or IssueI am trying to activate my Hulu free offer. I already have a premium account, but I am unable to locate "Your Services" in order to link my Hulu account.

  • Casual Listener
  •   Plan Premium Country United States Device (Web) Operating System (Windows 10)   My Question or Issue I am trying to activate my Hulu free offer. I already have a premium a...
  • coppoliv
  • Casual Listener
  • 15039 Views
  • 15 replies
  • 3 likes
  • 15039 Views
  • 15 replies
  • 3 likes

Premium Options

PlanPremium and Family PremiumCountryUSA Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWhy doesn't Spotify not make all Premium plans have the option to do add-ons and purchase those add-ons. Example: HULU add-on HULU (a...

  • Casual Listener
  • Plan Premium and Family Premium Country USA   Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Why doesn't Spotify not make all Premium plans ha...
  • QKiser
  • Newbie
  • 525 Views
  • 2 replies
  • 1 likes
  • Hulu
    Premium
  • 525 Views
  • 2 replies
  • 1 likes

Solved!! Gift cards can only be used for Premium single users.

Received a Spotify gift card for Christmas. It says "spotify Premuim Service" on the face of the card. But it has a little asterisk that it can only be used for Premuim Single subscriptions. How do people buying Spotify gift cards know what subscript...

  • Casual Listener
  • Received a Spotify gift card for Christmas. It says "spotify Premuim Service" on the face of the card. But it has a little asterisk that it can only be used for Premuim Single subscriptions. How do p...
  • Sp0tifyGiftCardsSuck
  • Visitor
  • 217 Views
  • 3 replies
  • 0 likes
  • 217 Views
  • 3 replies
  • 0 likes

I cannot choose a premium plan

PlanPremium individualCountryCanada / QuebecDevicePCOperating SystemWindows 10, chrome My Question or IssueHello,I create my account on spotify but when i want to choose a premium plan i have this message for each plan possible :Sorry, you are not el...

  • Casual Listener
  • Plan Premium individual Country Canada / Quebec Device PC Operating System Windows 10, chrome   My Question or Issue Hello, I create my account on spotify but when i want to choose a ...
  • Vladixeur
  • Casual Listener
  • 90 Views
  • 2 replies
  • 0 likes
  • 90 Views
  • 2 replies
  • 0 likes

Superuser Contribution spotify premium 过期了下载的歌还可以听吗?

我在有premium的期间下载了歌曲,如果我premium过期了还可以离线继续听我下载了的歌曲吗?

  • Casual Listener
  • 我在有premium的期间下载了歌曲,如果我premium过期了还可以离线继续听我下载了的歌曲吗?
  • Yui_02011
  • Casual Listener
  • 230 Views
  • 3 replies
  • 0 likes
  • 230 Views
  • 3 replies
  • 0 likes

Superuser Contribution Facing issues using duo plan

I've subscribed for the duo plan but my partner is unable to use it. After joining through the link and approving the address, she's still getting advertisement between songs. Can anyone help me out

  • Visitor
  • I've subscribed for the duo plan but my partner is unable to use it. After joining through the link and approving the address, she's still getting advertisement between songs. Can anyone help me out&...
  • Vasil
  • Moderator
  • 100 Views
  • 1 replies
  • 0 likes
  • 100 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium subscription

hi,i have paid 1189 rupees for 12 months premium individual , but when I checked my account I couldn’t find that subscription. I need help with this

  • Visitor
  • hi, i have paid 1189 rupees for 12 months premium individual , but when I checked my account I couldn’t find that subscription. I need help with this
  • Vasil
  • Moderator
  • 95 Views
  • 1 replies
  • 0 likes
  • 95 Views
  • 1 replies
  • 0 likes

Superuser Contribution problema con canje de tarjeta

al querer hacer el canje, me arroja la leyenda de se produjo un error y en otro intento que el codigo no existe, ya intente en pagina de incognito y nada....me gustaria obtener ayuda ya que he comprado la tarjeta para iniciar con la experiencia premi...

  • Visitor
  • al querer hacer el canje, me arroja la leyenda de se produjo un error y en otro intento que el codigo no existe, ya intente en pagina de incognito y nada....me gustaria obtener ayuda ya que he compra...
  • Lyubka
  • Moderator
  • 120 Views
  • 2 replies
  • 0 likes
  • 120 Views
  • 2 replies
  • 0 likes

payment method and country don't match

I am a family holder subscritpion, i have updated my card to a new one,on the card details i am resident in Italy, on the spotify account too, but it keeps giving me the same error! please help!

  • Visitor
  • I am a family holder subscritpion, i have updated my card to a new one, on the card details i am resident in Italy,  on the spotify account too,  but it keeps giving me the same error! p...
  • Maxim
  • Spotify Star
  • 78 Views
  • 1 replies
  • 0 likes
  • 78 Views
  • 1 replies
  • 0 likes

Superuser Contribution How to cancel subscription plan if purchased one time plan?

I have purchased one-time plan. But the profile is showing that on the next date, I will be charged with the subscription fee. If I cancel the subscription plan now, will the one-time plan automatically kick-in?

  • Visitor
  • I have purchased one-time plan. But the profile is showing that on the next date, I will be charged with the subscription fee. If I cancel the subscription plan now, will the one-time plan automatica...
  • AlejaR
  • Moderator
  • 130 Views
  • 1 replies
  • 0 likes
  • 130 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why did my Premium subscription plan change from individual to family plan?

Got a email welcoming me to the premium family and was curious and when i checked the account it was switched and i just switched it back and changed my password. Am i going to get charged for the family account since it was switched to family plan f...

  • Visitor
  • Got a email welcoming me to the premium family and was curious and when i checked the account it was switched and i just switched it back and changed my password. Am i going to get charged for the fa...
  • MihailY
  • Moderator
  • 98 Views
  • 1 replies
  • 0 likes
  • 98 Views
  • 1 replies
  • 0 likes

Superuser Contribution why did my spotify premium ended after free trail?

bought it on January 22 it ended today February 22 and i've bought it first time with my gift card it should last to March 22

  • Visitor
  • bought it on January 22 it ended today February 22 and i've bought it first time with my gift card it should last to March 22
  • Lyubka
  • Moderator
  • 92 Views
  • 1 replies
  • 0 likes
  • 92 Views
  • 1 replies
  • 0 likes