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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 15646 Views
  • 27 replies
  • 3 likes
  • 15646 Views
  • 27 replies
  • 3 likes

Solved!! Globe payment issues

PlanDuo My Question or IssueI cant choose globe phone card to be my duo plan payment like before,and can’t find this payment on Spotify premium page,what should I renewal my premium?this is my only way to purchase

  • Newbie
  •   Plan Duo   My Question or Issue I cant choose globe phone card to be my duo plan payment like before,and can’t find this payment on Spotify premium page,what should I renewal my prem...
  • Maxim
  • Spotify Star
  • 192 Views
  • 1 replies
  • 0 likes
  • 192 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Ad still pop up even though i already pay premium mini

PlanPremium miniCountryIndonesiaDeviceOperating System(Androis, windows.) My Question or IssueI already paid for premium mini but ads still pop up, it didnt occur on my smartphone (not yet at least) but on windows spotify app ads still pop up, if som...

  • Casual Listener
  • Plan Premium mini Country Indonesia Device Operating System (Androis, windows.)   My Question or Issue I already paid for premium mini but ads still pop up, it didnt occur on my smartph...
  • OscarDC
  • Moderator
  • 613 Views
  • 5 replies
  • 0 likes
  • 613 Views
  • 5 replies
  • 0 likes

Solved!! Spotify for development teams

Hi all, I'm the CTO of a company and I'd like to do as perk to all my developers a Spotify premium plan paid by the company. What is the best plan to address this goal? Do you know if Spotify has a dedicated plan for this scope? Best,Mirko

  • Casual Listener
  • Hi all,   I'm the CTO of a company and I'd like to do as perk to all my developers a Spotify premium plan paid by the company.   What is the best plan to address this goal? Do you know ...
  • Maxim
  • Spotify Star
  • 247 Views
  • 3 replies
  • 0 likes
  • 247 Views
  • 3 replies
  • 0 likes

Change from duo to student after a month

CountrySpainDevice(iPhone SE 2022) My Question or IssueI plan to upgrade to Spotify Duo but only for a month, after that i plan to join the Students plan. Will that be possible?The Duo page sais this "Note: Plan members can only change plans once eve...

  • Newbie
  • Country Spain Device (iPhone SE 2022)     My Question or Issue I plan to upgrade to Spotify Duo but only for a month, after that i plan to join the Students plan. Will that be possib...
  • Maxim
  • Spotify Star
  • 155 Views
  • 1 replies
  • 0 likes
  • 155 Views
  • 1 replies
  • 0 likes

Can’t pay for subscription

PlanPremium DuoCountryTürkiyeDeviceiPhone 13 Pro MaxOperating SystemiOS 17My Question or IssueHi! I can’t pay for subscription Duo. There is an information: The payment is failed. Please try again, use a different payment card or a different payment ...

  • Newbie
  • Plan Premium Duo Country Türkiye Device iPhone 13 Pro Max Operating System iOS 17 My Question or Issue Hi! I can’t pay for subscription Duo. There is an information:  The payment is fa...
  • Maxim
  • Spotify Star
  • 173 Views
  • 1 replies
  • 0 likes
  • 173 Views
  • 1 replies
  • 0 likes

Hulu.

I had this account for years now and I was a student when I first got it. I am no longer a student, and but my plan still says I have access to Hulu. I read through the subscription plans. It made it sound like if I already had Spotify with Hulu acce...

  • Visitor
  • I had this account for years now and I was a student when I first got it. I am no longer a student, and but my plan still says I have access to Hulu. I read through the subscription plans. It made it...
  • Maxim
  • Spotify Star
  • 770 Views
  • 1 replies
  • 0 likes
  • 770 Views
  • 1 replies
  • 0 likes

Amazon 12 month single subscription upgrade to duo

Plan Amazon 12 month PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) I have a 12 month Amazon premium subscription. How do I upgrade to duo and what does it cost?

  • Visitor
  • Plan   Amazon 12 month Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   I have a 1...
  • Maxim
  • Spotify Star
  • 726 Views
  • 1 replies
  • 0 likes
  • 726 Views
  • 1 replies
  • 0 likes

Solved!! Changing from Globe Telecom to GCash

PlanPremium Individual CountryPhilippines DeviceSamsung Galaxy A52 5G Operating SystemAndroid 14 My Question or IssueRecently, I've been receiving a notification from my carrier, Globe Telecoms, telling me that it will be removed as a payment method ...

  • Visitor
  • Plan Premium Individual   Country Philippines   Device Samsung Galaxy A52 5G   Operating System Android 14   My Question or Issue Recently, I've been receiving a noti...
  • GalaxyUser21
  • Casual Listener
  • 5251 Views
  • 13 replies
  • 1 likes
  • 5251 Views
  • 13 replies
  • 1 likes

Can I use Duo overseas for extended periods?

I live with my husband at the same address but I will travel and work overseas for extended periods.

  • Visitor
  • I live with my husband at the same address but I will travel and work overseas for extended periods.
  • Maxim
  • Spotify Star
  • 217 Views
  • 1 replies
  • 0 likes
  • 217 Views
  • 1 replies
  • 0 likes

Superuser Contribution Want to upgrade my plan, but I don't have access to Google Play

Need help. my account is administrated by google play. I did it long time ago with my old android mobil that do not exist anymore At the moment I have an iPhone. I want to update the subscription from individual to duo but online in google play there...

  • Newbie
  • Need help. my account is administrated by google play. I did it long time ago with my old android mobil that do not exist anymore   At the moment I have an iPhone. I want to update the subscript...
  • AlejaR
  • Moderator
  • 176 Views
  • 1 replies
  • 0 likes
  • 176 Views
  • 1 replies
  • 0 likes

Superuser Contribution Abunəlik aftomatik olaraq yenilənib kartimnan 10 azn cixilib geri qaytrlsın

Salam Mən bir neçə ay əvvəl spotifyə abunə olmusdum indi isə aftomatik olaraq abunəlik yenilənib və kartimnan 10 azn cixlib zəhmət olmasa vəsayitmi geri qaytarın

  • Visitor
  • Salam Mən bir neçə ay əvvəl spotifyə abunə olmusdum indi isə aftomatik olaraq abunəlik yenilənib və kartimnan 10 azn cixlib zəhmət olmasa vəsayitmi geri qaytarın
  • AlejaR
  • Moderator
  • 120 Views
  • 1 replies
  • 0 likes
  • 120 Views
  • 1 replies
  • 0 likes

Notification that I need premium when I already have it

I've bought a new phone, on which Spotify plays no problem. I wish to keep playing Spotify om my old phone too. But when I now login on my old phone, it says ' Spotify Premium needed'. I have Premium though.....! So what should I do?

  • Visitor
  • I've bought a new phone, on which Spotify plays no problem. I wish to keep playing Spotify om my old phone too. But when I now login on my old phone, it says ' Spotify Premium needed'. I have Premium...
  • Not applicable
  • 232 Views
  • 2 replies
  • 0 likes
  • 232 Views
  • 2 replies
  • 0 likes

Superuser Contribution why can't I get the student discount on my new Spotify account

I tried to get tge discount on my old account but it was with a different email. I deleted that account successfully but I still can't get the discount on this new account. why?

  • Visitor
  • I tried to get tge discount on my old account but it was with a different email. I deleted that account successfully but I still can't get the discount on this new account. why?
  • Joan
  • Moderator
  • 196 Views
  • 1 replies
  • 0 likes
  • 196 Views
  • 1 replies
  • 0 likes

Play history in Premium Family

My Question or IssueIf I accept an invitation to a premium family plan will my play history (pre-invitation) be visible to the initiator of the family plan?

  • Visitor
  •   My Question or Issue If I accept an invitation to a premium family plan will my play history (pre-invitation) be visible to the initiator of the family plan? 
  • AdamDamon
  • Spotify Star
  • 6560 Views
  • 3 replies
  • 0 likes
  • 6560 Views
  • 3 replies
  • 0 likes

Can i get a refund? someone used my gcash account & auto debited a duo plan

I have a Duo plan but the next bill would be on 14th of the month, but today (Aug. 7) Spotify AB auto debited 199 (Duo Plan) on my gcash account. I checked my spotify account order history and no transaction have been today.

  • Visitor
  • I have a Duo plan but the next bill would be on 14th of the month, but today (Aug. 7) Spotify AB auto debited 199 (Duo Plan) on my gcash account. I checked my spotify account order history and no tra...
  • Maxim
  • Spotify Star
  • 432 Views
  • 1 replies
  • 0 likes
  • 432 Views
  • 1 replies
  • 0 likes

Nicht berechtigt für Duo Abonnement

Ich habe aktuell das individuelle Abonnement, da mein Mann aber nun auch gerne Spotify nutzen möchte würde ich gerne in das Duo Abonnement wechseln jedoch wird immer angezeigt das ich dazu nicht berechtigt bin

  • Newbie
  • Ich habe aktuell das individuelle Abonnement, da mein Mann aber nun auch gerne Spotify nutzen möchte würde ich gerne in das Duo Abonnement wechseln jedoch wird immer angezeigt das ich dazu nicht bere...
  • Maxim
  • Spotify Star
  • 262 Views
  • 1 replies
  • 0 likes
  • 262 Views
  • 1 replies
  • 0 likes

Trying to invite my family member to duo - getting error message

I’ve invited my husband to my Duo account. We both confirmed we have the same address listed on our accounts but when clicking the link to join my Duo account he gets the following error message:We couldn’t confirm that you live with the plan manager...

  • Visitor
  • I’ve invited my husband to my Duo account. We both confirmed we have the same address listed on our accounts but when clicking the link to join my Duo account he gets the following error message: ...
  • Maxim
  • Spotify Star
  • 180 Views
  • 1 replies
  • 0 likes
  • 180 Views
  • 1 replies
  • 0 likes

My billing info saved to nephew's account they no longer use or can sign into.

PlanPremiumCountryUnited States DeviceSamsung Galaxy A14 5GOperating SystemAndroid version 14 My Question or IssueI am being charged every month for my nephew's account but he hasn't used it in years and doesn't remember how to login into it. So, I n...

  • Visitor
  •   Plan Premium Country United States  Device Samsung Galaxy A14 5G Operating System Android version 14   My Question or Issue I am being charged every month for my nephew's ...
  • Maxim
  • Spotify Star
  • 159 Views
  • 1 replies
  • 0 likes
  • 159 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify DUO and using Alexa

I'm a subscriber to Premium myself but my daughter likes to listen on her Alexa. This is problematic as we can't listen to music at the same time. If I got Duo, could my daughter listen to one account via Alexa, while I still have access to Premium o...

  • Casual Listener
  • I'm a subscriber to Premium myself but my daughter likes to listen on her Alexa. This is problematic as we can't listen to music at the same time.  If I got Duo, could my daughter listen to o...
  • Maxim
  • Spotify Star
  • 344 Views
  • 1 replies
  • 1 likes
  • 344 Views
  • 1 replies
  • 1 likes