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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • MafeG
  • Moderator
  • 45941 Views
  • 16 replies
  • 4 likes
  • 45941 Views
  • 16 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 28911 Views
  • 19 replies
  • 2 likes
  • 28911 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • pzimring
  • Visitor
  • 20262 Views
  • 6 replies
  • 1 likes
  • 20262 Views
  • 6 replies
  • 1 likes

Superuser Contribution Can't Join Premium Duo Playlist

PremiumUnited States iPhone 11, MacBook Air (13-inch, Early 2014)iOS 11, macOS Big Sur Whenever I go to join the playlist for the duo mix it just says "We’re having technical issues. Please try again later." (Shown below)

  • Casual Listener
  •   Premium United States     iPhone 11, MacBook Air (13-inch, Early 2014) iOS 11, macOS Big Sur   Whenever I go to join the playlist for the duo mix it just says " We’re ha...
  • Jeremy
  • Moderator
  • 1759 Views
  • 5 replies
  • 0 likes
  • 1759 Views
  • 5 replies
  • 0 likes

Superuser Contribution Can't use 3-month trial for auto-renewal plan

I got an email saying: "For a limited time, you can get 3 free months of Premium when you switch to an Individual plan that auto-renews each month." My premium plan expired about a week ago and I've been waiting for some sort of deal before I resub s...

  • Casual Listener
  • I got an email saying: "For a limited time, you can get 3 free months of Premium when you switch to an Individual plan that auto-renews each month."   My premium plan expired about a week ago ...
  • CarlosE
  • Moderator
  • 352 Views
  • 5 replies
  • 0 likes
  • 352 Views
  • 5 replies
  • 0 likes

Renovação no plano errado

PlanPremiumCountryBrazilDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating SystemAndroid 10 My Question or IssueMinha assinatura expirou e os dados do cartão estavam desatualizados para renovar a assinatura, alterei os dados e fiz a c...

  • Visitor
  • Plan Premium Country Brazil Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System Android 10   My Question or Issue Minha assinatura expirou e os dados do cartão ...
  • Bittencourt
  • Spotify Star
  • 168 Views
  • 2 replies
  • 0 likes
  • 168 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Something went wrong. Please try again, or go to our support.

Plan Free Country Ukraine Device (iPhone XR, Macbook Air 2020) Operating System (iOS 14.3, MacOS 11.1) My Question or Issue Hello Spotify Support team! I have tried all the steps in the guide, investigated similar issues in the Community, and yet I c...

  • Casual Listener
  • Plan Free Country Ukraine Device (iPhone XR, Macbook Air 2020) Operating System (iOS 14.3, MacOS 11.1)   My Question or Issue Hello Spotify Support team! I have tried a...
  • Jeremy
  • Moderator
  • 628 Views
  • 3 replies
  • 0 likes
  • 628 Views
  • 3 replies
  • 0 likes

Superuser Contribution Refund

I cancelled premium and i want my refund for the payment from earlier today

  • Casual Listener
  • I cancelled premium and i want my refund for the payment from earlier today
  • Alex
  • Moderator
  • 255 Views
  • 3 replies
  • 0 likes
  • 255 Views
  • 3 replies
  • 0 likes

Student plan as a gift

PlanStudentCountryAustria My Question or IssueI would like to get a Student Plan for my daughter as a gift.What ist he best practice to do so?Thanks for any adviceThomas

  • Visitor
  • Plan Student Country Austria   My Question or Issue I would like to get a Student Plan for my daughter as a gift. What ist he best practice to do so? Thanks for any advice Thomas
  • Billy-J
  • Spotify Star
  • 164 Views
  • 1 replies
  • 0 likes
  • Student
  • 164 Views
  • 1 replies
  • 0 likes

Is there a subscription that allows me to add an account living in a different country?

Hi,I signed up to Premium DUO in the hope to add my partner, who lives in a different country. But I found out quite soon that this wasn't possible. I want to give him Sportify Premium as a gift, so how can I best do this? Is there another subscripti...

  • Visitor
  • Hi, I signed up to Premium DUO in the hope to add my partner, who lives in a different country. But I found out quite soon that this wasn't possible. I want to give him Sportify Premium as a gift, s...
  • Billy-J
  • Spotify Star
  • 175 Views
  • 2 replies
  • 0 likes
  • 175 Views
  • 2 replies
  • 0 likes

Spofity suddenly want to bill me for Duo account

Plan Premium Country Device Samsung Galaxy S20 My Question or Issue I am using Spotify Premium for years paying 19.90 NIS a month and suddenly Spotify is asking for my credit card again but I only have an option to pay 25.90 NIS for Dou account which...

  • Regular
  •   Plan Premium Country   Device Samsung Galaxy S20     My Question or Issue I am using Spotify Premium for years paying 19.90 NIS a month and suddenly Spotify is asking for my cre...
  • Billy-J
  • Spotify Star
  • 159 Views
  • 1 replies
  • 0 likes
  • 159 Views
  • 1 replies
  • 0 likes

Podcasts Availability in Russia

PlanPremiumCountryRussiaDeviceMacbook Air mid 2017Operating SystemMacOS 10.15.7 My Question or Issue Being a long-time Spotify user and podcast lover, I find the lack of podcasts in Russia illogical and unfair. Russian users for unnamed reasons have ...

Screenshot 2020-12-13 at 16.28.35.png
  • Visitor
  • Plan Premium Country Russia Device Macbook Air mid 2017 Operating System MacOS 10.15.7   My Question or Issue   Being a long-time Spotify user and podcast lover, I find the lack ...
  • kimotherapyy
  • Newbie
  • 604 Views
  • 1 replies
  • 7 likes
  • 604 Views
  • 1 replies
  • 7 likes

Cannot get 3 month Trial Premium

Plan Trial PremiumCountry Canada My Question or IssueI'm new to Spotify and have never used it before. After creating the account I was trying to subscribe to 3 month Trial Premium and got "It looks like you’ve taken a trial before, which means you a...

  • Casual Listener
  • Plan Trial Premium Country Canada   My Question or Issue I'm new to Spotify and have never used it before. After creating the account I was trying to subscribe to 3 month Trial Premium and g...
  • puks
  • Casual Listener
  • 230 Views
  • 2 replies
  • 0 likes
  • 230 Views
  • 2 replies
  • 0 likes

[Subscription][International] Family Premium Enquiries

Hi Community, I would like to find out the following. I have purchased Family Premium for a year from Country A but soon I need to move to Country B. Will I be able to use what I paid for until the subscription due next year?Will the accounts that re...

  • Casual Listener
  • Hi Community,   I would like to find out the following.   I have purchased Family Premium for a year from Country A but soon I need to move to Country B.   Will I be able to use...
  • JN_
  • Casual Listener
  • 222 Views
  • 4 replies
  • 0 likes
  • 222 Views
  • 4 replies
  • 0 likes

Superuser Contribution Subscribed to Premium, and still get ads in podcasts

PlanPremium CountryUS Operating System(iOS 10, Android, Windows 10,etc.) My Question or IssueI've been listening to the JRE podcast and noticed that before and during episodes I will get an ad. After speaking to someone from support chat, I was infor...

  • Newbie
  •   Plan Premium   Country US   Operating System (iOS 10, Android, Windows 10,etc.)   My Question or Issue I've been listening to the JRE podcast and noticed that before ...
  • MikeFi
  • Casual Listener
  • 982 Views
  • 3 replies
  • 5 likes
  • 982 Views
  • 3 replies
  • 5 likes

Creating a 2nd username?

I have a premium account. Is there a way for me to create a playlist by creating a different username? Context: People (followers on social media) have been asking me for playlists & I'd love to do it but I don't wanna use my name.

  • Newbie
  • I have a premium account. Is there a way for me to create a playlist by creating a different username?  Context: People (followers on social media)  have been asking me for playlists &...
  • Billy-J
  • Spotify Star
  • 162 Views
  • 1 replies
  • 0 likes
  • 162 Views
  • 1 replies
  • 0 likes

Cant update payment information

PlanPremiumCountryRussiaDeviceWindows 10 My Question or IssueHello. My card expired. I have got a new one. So.. I can't update my payment information. I got this message "Something went wrong. Try again or contact support." I was talking with my Bank...

  • Visitor
  •   Plan Premium Country Russia Device Windows 10   My Question or Issue Hello. My card expired. I have got a new one. So.. I can't update my payment information. I got this message ...
  • OneByBoo
  • Community Legend
  • 191 Views
  • 1 replies
  • 0 likes
  • 191 Views
  • 1 replies
  • 0 likes

Superuser Contribution Resubscribing six months before premium expries

PlanPremium (ends on 29/06/21)CountryIndiaDeviceOnePlus 7Operating SystemAndroid 10 My Question or IssueWhat if I recharge or, purchase another premium subscription worth ₹999 for a year before my current ongoing premium expires?My current premium wi...

  • Newbie
  • Plan Premium (ends on 29/06/21) Country India Device OnePlus 7 Operating System Android 10   My Question or Issue What if I recharge or, purchase another premium subscription worth ₹99...
  • Mihail
  • Spotify Legend
  • 362 Views
  • 1 replies
  • 0 likes
  • premium subscription
  • 362 Views
  • 1 replies
  • 0 likes

Spotify Duo - address issue

Hi, I have address issues using Duo. Both users live in Poland. Initially I used a British credit card and it registered my address as UK. This didn’t work. I changed the card credit card on the home account to a Polish one with anPolish address, but...

  • Casual Listener
  • Hi, I have address issues using Duo. Both users live in Poland. Initially I used a British credit card and it registered my address as UK. This didn’t work. I changed the card credit card on the...
  • Maxim
  • Spotify Star
  • 284 Views
  • 1 replies
  • 0 likes
  • 284 Views
  • 1 replies
  • 0 likes

[Subscription] [All Platforms] "Not eligible for Individual premium plan"

PlanPremium (Just expired)CountryBoliviaDevice(Windows PC)Operating System(Windows 10. Browser: Firefox, Chrome) My Question or IssueI used to have a yearly premium plan which has now recently expired and I am trying to purchase the Individual (yearl...

  • Regular
  • Plan Premium (Just expired) Country Bolivia Device (Windows PC) Operating System (Windows 10. Browser: Firefox, Chrome)   My Question or Issue I used to have a yearly premium plan whic...
  • chronoz777
  • Regular
  • 230 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 230 Views
  • 2 replies
  • 0 likes

Superuser Contribution Ads on premium

I have been getting ads at the beginning of a podcast. The app will play the intro song of the podcast, then stop and play 3 ads, then resume the show. I can skip the ads, but that's beside the point. I pay for them to not be there in the first place...

  • Newbie
  • I have been getting ads at the beginning of a podcast. The app will play the intro song of the podcast, then stop and play 3 ads, then resume the show. I can skip the ads, but that's beside the point...
  • Elena
  • Moderator
  • 567 Views
  • 7 replies
  • 8 likes
  • 567 Views
  • 7 replies
  • 8 likes

[Mobile][Android][Issue][Alpha] All the playlists covers aren't appearing

PlanPremiumCountryBrazilDeviceMotorola One VisionOperating SystemAndroid 10SPOTIFY VERSION8.5.89.206 My Question or IssueHey team, firstly thanks for the listen space and the opportunity of hear your users.I'm alpha tester and since version 8.5.84.28...

  • Music Fan
  • Plan Premium Country Brazil Device Motorola One Vision Operating System Android 10 SPOTIFY VERSION 8.5.89.206   My Question or Issue Hey team, firstly thanks for the listen space and...
  • OneByBoo
  • Community Legend
  • 169 Views
  • 1 replies
  • 0 likes
  • 169 Views
  • 1 replies
  • 0 likes

How about making premium subscription available in app?

This is actually not a suggestion but a bug report. I don’t find a place to do that so I’m posting it here and hope someone to pick it up. I was trying to promote my account to a premium account in my Spotify app - both from my iPhone and my iPad. Th...

  • Visitor
  • This is actually not a suggestion but a bug report. I don’t find a place to do that so I’m posting it here and hope someone to pick it up.  I was trying to promote my account to a premium ...
  • Maxim
  • Spotify Star
  • 295 Views
  • 1 replies
  • 0 likes
  • iOS
    Partnership
  • 295 Views
  • 1 replies
  • 0 likes