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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 6731 Views
  • 23 replies
  • 2 likes
  • 6731 Views
  • 23 replies
  • 2 likes

Superuser Contribution Problemas de pago con Uala

PlanFree/PremiumCountryArgentina DeviceNotebookOperating SystemWindows 10 My Question or IssueHola! Tengo problemas para procesar el pago con la tarjeta de crédito prepaga (Ualá) en mi plan familiar. Después de varios intentos, el pago se pudo proces...

  • Visitor
  • Plan Free/Premium Country Argentina   Device Notebook Operating System Windows 10   My Question or Issue Hola! Tengo problemas para procesar el pago con la tarjeta de crédito pre...
  • Lyubka
  • Moderator
  • 2030 Views
  • 3 replies
  • 0 likes
  • 2030 Views
  • 3 replies
  • 0 likes

I'm trying to update my payment method to a card from a new country

I've moved to a new country (Germany, from Australia) and am trying to use my German bank account to make payments. I put in the card info and I'm told it doesn't match my country settings, so I go to change my country settings and I get an error mes...

  • Newbie
  • I've moved to a new country (Germany, from Australia) and am trying to use my German bank account to make payments. I put in the card info and I'm told it doesn't match my country settings, so I go t...
  • Maxim
  • Spotify Star
  • 138 Views
  • 1 replies
  • 0 likes
  • 138 Views
  • 1 replies
  • 0 likes

Starbucks Discount for Starbucks Target?

Hello! I know there is a premium discount for starbucks employees. I work at a starbucks located in a target, but it’s still classified as a starbucks. Am I still eligible for the discount?

  • Visitor
  • Hello! I know there is a premium discount for starbucks employees. I work at a starbucks located in a target, but it’s still classified as a starbucks. Am I still eligible for the discount? 
  • Maxim
  • Spotify Star
  • 167 Views
  • 1 replies
  • 0 likes
  • 167 Views
  • 1 replies
  • 0 likes

Charged me for month i din't i was going to get charged on.

Plan: SoloPremiumCountry: Belgium DevicePC Windows 11Operating SystemWindows My Question or IssueI took 1 month of free Spotify premium and past that month i got charged for a new month what i initally din't want to be. What should i do?

  • Newbie
  •   Plan: Solo Premium Country: Belgium   Device PC Windows 11 Operating System Windows   My Question or Issue I took 1 month of free Spotify premium and past that month i got...
  • Maxim
  • Spotify Star
  • 123 Views
  • 1 replies
  • 0 likes
  • 123 Views
  • 1 replies
  • 0 likes

My girlfriend is afraid if she will lose login into her account

I can't find where to post my question. My girlfriend is afraid if she will change the plan to premium or back to regular after there will be some problem with the login. She has an old email adress connected that she has no access to but its connect...

  • Visitor
  • I can't find where to post my question. My girlfriend is afraid if she will change the plan to premium or back to regular after there will be some problem with the login. She has an old email adress ...
  • Prague
  • Spotify Star
  • 158 Views
  • 2 replies
  • 1 likes
  • 158 Views
  • 2 replies
  • 1 likes

Superuser Contribution Problemas con el pago mensual del plan individual

Tengo un problema con la suscripción del plan individual, durante mucho tiempo estuve haciendo el pago con tarjeta ahora que ya no tiene fondos decidí pagar usando una tarjeta de regalo (ya había pasado 2 semanas que la tarjeta fue retirada de la cue...

  • Newbie
  • Tengo un problema con la suscripción del plan individual, durante mucho tiempo estuve haciendo el pago con tarjeta ahora que ya no tiene fondos decidí pagar usando una tarjeta de regalo (ya había pas...
  • OscarDC
  • Moderator
  • 133 Views
  • 1 replies
  • 0 likes
  • 133 Views
  • 1 replies
  • 0 likes

Superuser Contribution cancel the plain i paid for a mistake and renew my actual plain

my duo plain is going to finish and i was going to renew but i accidentally paid for te solo premium, can i cancel de solo i've paid and renew my duo?

  • Visitor
  • my duo plain is going to finish and i was going to renew but i accidentally paid for te solo premium, can i cancel de solo i've paid and renew my duo?
  • Elena
  • Moderator
  • 145 Views
  • 1 replies
  • 0 likes
  • 145 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Premium and Hulu (Ad-Free) Package

PlanFree/Premium- [Potential Plan] Spotify Premium WITH Hulu (Ad-FREE) Country- USA Device - All and any devices. Operating System(iOS 10, Android Oreo, Windows 10,etc.)- All and any working operating systems. My Question or IssueHello everyone! Curr...

  • Casual Listener
  •   Plan Free/Premium - [Potential Plan] Spotify Premium WITH Hulu (Ad-FREE)   Country - USA   Device   - All and any devices.   Operating System (iOS 10, Android&...
  • Muhammad_Rijvi
  • Newbie
  • 33216 Views
  • 2 replies
  • 95 likes
  • 33216 Views
  • 2 replies
  • 95 likes

Can't change region or payment information

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 16.6.1) My Question or IssueI moved from Germany to the States a couple of months ago. I wanted to change my region in my Spotify account settings, but it will not let me do...

  • Visitor
  • Plan Premium Country United States Device (iPhone 13 Pro Max) Operating System (iOS 16.6.1)   My Question or Issue I moved from Germany to the States a couple of months ago. I wanted t...
  • Not applicable
  • 234 Views
  • 2 replies
  • 0 likes
  • 234 Views
  • 2 replies
  • 0 likes

Superuser Contribution Premium duo doesn’t work

Hello everyone Me and my boyfriend got the spotify premium duo and we got it along time ago and we didn’t have any problem with it , but this time we did pay again and it did work at first but then the app shuts down and when i tried to open it it to...

  • Newbie
  • Hello everyone  Me and my boyfriend got the spotify premium duo and we got it along time ago and we didn’t have any problem with it , but this time we did pay again and it did work at first but...
  • Yordan
  • Moderator
  • 126 Views
  • 1 replies
  • 0 likes
  • 126 Views
  • 1 replies
  • 0 likes

Getting double charge

I have had the disney/spotify/hulu bundle for awhile. My husband wanted a spotify account so we upgraded to a DUO account. The bundle did not cancel. I have been double charged for months and the bundle does not show on my spotify accounty. I can't c...

  • Visitor
  • I have had the disney/spotify/hulu bundle for awhile. My husband wanted a spotify account so we upgraded to a DUO account. The bundle did not cancel. I have been double charged for months and the bun...
  • Maxim
  • Spotify Star
  • 130 Views
  • 1 replies
  • 0 likes
  • 130 Views
  • 1 replies
  • 0 likes

Duo account - same address is not matching

I'm linking a new duo account to a family member in the same location (Belgium), typing exactly the same address, but Spotify keeps on saying that it seems to be from a different address/country. Extremely annoying, no idea how to proceed now.

  • Visitor
  • I'm linking a new duo account to a family member in the same location (Belgium), typing exactly the same address, but Spotify keeps on saying that it seems to be from a different address/country. Ext...
  • Maxim
  • Spotify Star
  • 245 Views
  • 1 replies
  • 0 likes
  • 245 Views
  • 1 replies
  • 0 likes

Cant add to Duo scription

PlanDuoCountryUSADeviceIPhone 8Operating SystemiOS 10 My Question or IssueI have an Android system on my Samsung cel. My wife has an Apple. Am trying to connect her via my Duo subscription but have been unable to do so. Can anyone assist? Harold

  • Casual Listener
  • Plan Duo Country USA Device IPhone 8 Operating System iOS 10   My Question or Issue I have an Android system on my Samsung cel. My wife has an Apple. Am trying to connect her via my Du...
  • Maxim
  • Spotify Star
  • 168 Views
  • 1 replies
  • 0 likes
  • 168 Views
  • 1 replies
  • 0 likes

Superuser Contribution Credit card country vs. account country

Hi, I tried to register for a premium account, but when it comes to payment detail I'm not able to enter the credit card details (I only get the message 'Your payment method does not match your country')So, I'm living in Austria, but due to the near ...

  • Casual Listener
  • Hi, I tried to register for a premium account, but when it comes to payment detail I'm not able to enter the credit card details (I only get the message 'Your payment method does not match your count...
  • Peka228
  • Visitor
  • 4501 Views
  • 10 replies
  • 0 likes
  • 4501 Views
  • 10 replies
  • 0 likes

Superuser Contribution 購入したプリペイドカードが使えない

利用期限の更新をしようとしてプリペイドカードを購入したがコードを入力しても使えない。支払い方法を確認したくて見た時にキャリアにうっかり変更した可能性あり(使っているものは全て該当しないため使えない)、プリペイドカード利用に戻すにはどうしたらいいのか?

  • Visitor
  • 利用期限の更新をしようとしてプリペイドカードを購入したがコードを入力しても使えない。支払い方法を確認したくて見た時にキャリアにうっかり変更した可能性あり(使っているものは全て該当しないため使えない)、プリペイドカード利用に戻すにはどうしたらいいのか?
  • Joan
  • Moderator
  • 244 Views
  • 1 replies
  • 0 likes
  • 244 Views
  • 1 replies
  • 0 likes

Duo app

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy wife bought a duo subskription. But Spotify rejects me and says our adresses don’t match. ...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue My wife...
  • Maxim
  • Spotify Star
  • 152 Views
  • 1 replies
  • 0 likes
  • 152 Views
  • 1 replies
  • 0 likes

I'm being billed twice - how do i get rid of the duplicate payment

I looked on my bank statement and I am being billled twice, can someone help me get rid of the duplicate account

  • Visitor
  • I looked on my bank statement and I am being billled twice, can someone help me get rid of the duplicate account
  • Maxim
  • Spotify Star
  • 192 Views
  • 1 replies
  • 0 likes
  • 192 Views
  • 1 replies
  • 0 likes

I would like to pay with my other country card or PayPal.

It is a nightmare not to be able to use any card worldwide or PayPal unless my subscription country is concise. Spotify is not friendly for all.

  • Visitor
  • It is a nightmare not to be able to use any card worldwide or PayPal unless my subscription country is concise. Spotify is not friendly for all.
  • Maxim
  • Spotify Star
  • 180 Views
  • 1 replies
  • 0 likes
  • 180 Views
  • 1 replies
  • 0 likes

Spotify saying "Your payment method and country don't match" even though they do/should

PlanPremiumCountryUnited StatesDeviceNo specific device or OS, using Spotify on web and have tried multiple computers/browsers My Question or IssueI am trying to update my Spotify payment method as the card currently on my account is expiring soon. M...

  • Newbie
  • Plan Premium Country United States Device No specific device or OS, using Spotify on web and have tried multiple computers/browsers   My Question or Issue I am trying to update my Spotif...
  • Maxim
  • Spotify Star
  • 367 Views
  • 1 replies
  • 0 likes
  • 367 Views
  • 1 replies
  • 0 likes